Professional and the most efficient salesman and finance depts.

Working with James was Smooth and easy transaction

I continue to have my 2008 BMW 328xi serviced by Fairfax BMW because I have a service manager who is knowledgeable and effective. She is also very responsive.

Awesome service! I was told 1 hour and it was 1 hour. Everyone I encountered was friendly and helpful. Waiting area was clean and comfortable.

Whenever I come to the dealership for whatever reason, my service manager Allen Capaldi, always greets me with a smile and a handshake, letting me know my business is appreciated. The mechanic, Rob, who has worked on my vehicle many times is always professional and the service is without question since I have never had to return to have rework performed on my vehicle.

Always great service at BMW of Fairfax. Easy drop off and pick up.

Danika did a wonderful job getting me checked in and providing updates. Great customer service!

My personal experience having Miss Frankie Johnson as my Senior Service Advisor was a very good and pleasant one. I really like the fact that Miss Johnson is exceptionally knowledgeable of BMW vehicles. She took the time to do an overall thorough inspection on my vehicle and explained in full detail all the services needed done on my vehicle. Miss Frankie is very professional, courteous and any concerns or questions I needed answering for clarification, she definitely provided with all her expertise and knowledge. Miss Johnson took the time to return my phone calls in a timely fashion and responded to my emails as well. She also made the necessary provisions to ensure I had a loaner vehicle the day I walked in for service. Thank you Miss Frankie Johnson for your time and expertise.

I recently purchased my first BMW from BMW of Fairfax and had an excellent experience. Alex was extremely helpful before, during, and after the purchase. He was extremely knowledgeable and answered all of my questions and addressed my concerns. Would definitely buy again in the future.

Good job...... that's all.............................................

Eleni Tanase was my advisor. She was very helpful and good customer service.

I found the service to be impeccable. My service advisor (Laszlo Babos) went above and beyond expectation. He was professional and extremely knowledgeable about the services they offer. My car rides like the "Ultimate Driving Machine" again, thanks to Laszlo!

Excellent Experience. Well treated. Very good service overall.

I would like to share my easy and enjoyable car-buying experience with BMW of Fairfax. I was assisted by Asad Khan who is an excellent salesperson. He is very professional and customer focused. Asad demonstrate expert knowledge of each car I wanted to see. For each selected car, I was offered a test drive. All my questions were answered thoughtfully and thoroughly. Asad helped me find my perfect car and I was given fair market value on the vehicle. He ensured that all rebates were deducted from the purchase price. Also, financial representative was thorough and efficient. I would highly recommend BMW of Fairfax; it is absolutely the best BMW dealership!

Very friendly customer service, service was on time and honest customer treatment

I purchased a vehicle a couple of days ago from BMW of Fairfax and I couldn't be more satisfied. Bouch Siaf's helped me find exactly what I was looking for, answered all of my questions and made the whole buying process very easy. I highly recommend him and will definitely reach out to him next time I need to upgrade to a newer BMW.

Client rep was professional and knowledgeable. He understood my requirements and worked to fulfill them.

Great service and attention to detail. The spent the time to explain the issues that my car had and how they would fix them.

Quality service, but gave 4/5 because repairs were for an issue (leaking coolant) that was supposedly resolved before.

Service Advisor Mark Stout is outstanding, one of the best I've encountered anywhere.

I go to this dealer for all of my service needs. they are courteous and efficient.

Amazing experience. Professional salesperson. My second purchase from him.

Mark was great. Very good experience - will keep me coming back.

My car had a situation that was complicated to sort out. They have very knowledgeable mechanics and helped me understand exactly what the problem was. I walked away with a car in great shape and I was very satisfied.

Service time was little longer then I expected but Mark Stout was very kind.

I had an amazing experience purchasing a car from BMW of Fairfax two days ago. The team was professional, kind, patient, and truly listened to my needs/wants. Special shout out to Jude, Mariam, and Ebrahim who made my experience seamless and totally stress-free. I would definitely recommend anyone who is in the market for a luxury vehicle to check out this BMW location.

Very good experience. Everyone was very helpful. Car was in great shape and I am enjoying driving it.

Servi e advisers are professional and takes care of your nees.

I went in for wheel alignment and it went so smoothly that I had to write a review! My appointment was booked by someone who had answered the phone but when I got there there was no recollection of it. Walid Khalil was the most helpful and understanding employee there he went out of his way to get whatever I needed done and was still able to accommodate me even though the receptionist booked my appointment wrong! His customer service skills were remarkable he was so genuine and was extremely helpful with any concerns or questions I had he figured it all out for me without hesitation, if you want someone who will go the extra mile for you this is the car guy for you!

They did a great job and looked into the problems I was having.

We had a great experience with Alan , the processing was however very slow.

Great experience getting my car serviced at Fairfax

Danika Edwards is an outstanding Service Advisor. Very polite and professional, and was able to answer all of my questions with respect and detail. A+

Frankie provides excellent customer service. Will arrange for loaner and make an appointment. Update on the progress of the vehicle service and arrange for a quick in and out.

On time, friendly, excellent work, nice facility, superb liaison.

I was very happy with the people I dealt with for their positive attitude and job knowledge.

My Service Rep., Mark Stout, provides excellent customer service. He truly cares about ensuring all issues with my car are resolved. He is very professional and personable. Working with a Service Rep such as Mark will continue for me to go back to BMW Fairfax.

My car was hit in a parking lot, and the damage was at the front/top of the hood and grill. the impact pushed down a headlight causing additional damage below the impact area. You go to a dealership for a One and done experience on something like this, but it's sometimes hard to catch these things. They did okay.

Leased a new 330 I X Drive. All the staff at Fairfax BMW were very nice especially Mr. Thomas Cavey who went above and beyond to make sure we were satisfied. We love our new car thanks to Thomas.

I drove up from Richmond to look at a certified X5. James P. met me at the door literally standing next to the vehicle I was interested in. He took care of everything I asked for and I drove away in my new X5. This is a great dealership. I would drive the 100 miles again to deal here and I would ask for James P,

Everyone we had contact with was extremely curtious and knowledgeable about BMW products!

Alan, took great care of us and that’s the reason why go back every time!

Unexpected problems. Was seen the same day, car was ready the next day.

Great experience with purchase process and repairs/maintenance

I've had my BMWs' serviced at BMW of Fairfax for a long time. On a previous visit I was really disappointed with the service. This time, however, was different. I went in for an oil change and they informed me that they had the part for a recent recall on my X3. They gave me a loaner car for the day and they fixed the recall the next day. I was very pleased with the service they provided.

Overall responsive and professional service, especially from my service advisor David Goldberg. The only hiccup was the lost of my key and the delay in receiving my vehicle. David, along with the service team responded accordingly by ordering a new key, providing me a loaner car, and delivering my vehicle once the new key arrived. It's not so much the hiccup, but how the organization responses to those situations. Fairfax BMW Service department responded in a professional and caring manner.

Very friendly and kind on time with the service. Very clean as well

I came in for a car that was cheap (CPO X1), came to realize it was nowhere near big enough, and got into a CPO X3 for similar money. I even flinched at the last minute and went for another CPO X3 at another dealer I won't name, who basically advertised the car as CPO when they wouldn't certify it, and wouldn't budge on price. These guys were way more up-front and better to work with. Their facility (at least for CPO) isn't the fanciest you'll ever see, but you know what? That keeps costs down, and that matters a LOT more to me than having slick showrooms. But even more than low costs, I care about honesty and no surprises, which I got from BMW of Fairfax. If I wasn't moving to the west coast, I'd be a lifelong customer.

Everything ran smoothly, signing the agreement was quick. I gave one less star because the online portal where it meant to save your time at dealership doesn’t work, you have to same stuff at dealership again. I’m super happy with salesman Jude who make you sure everything is taken care of when we arrived next day to take delivery. We didn’t even have to wait for any fax or proof of documentation.

Great car. Great customer service. Sales team was very accommodating.

Abed Abutaa is the best sales representative I have ever had the pleasure to work with. The car I wanted was sold but he was able to find the exact same car in the same color at another dealer and had it shipped immediately. He was incredible with our 4 y/o daughter who was totally over shopping for cars. He was honest and did not pressure me into getting anything beyond what I wanted. Thank you. Love my new BMW!

Frankie at Fairfax BMW is the best automotive service provider I have ever had the pleasure to work with! Frankie was referred to me by my husband and from my first contact with her by phone she treated me like family. Frankie worked with me on scheduling service, walked me through the entire process, and treated my x5 like it was hers. I won't trust my car to anyone else!

Had an oil change, two new tires and repair of a rear differential leak. Provided a loaner car with great help in removing baby seats from my car to (but not installing in because of insurance regs) my car. George, the Service tech took me under the car to explain the needed repairs. Allen Capaldi, my super Service Rep scheduled all the work, made the estimate and had the car washed. The repairs were done well and, most importantly ON TIME. Lounge was well appointed with coffee, rolls, TV , to make the wait for estimate easy. Dealership manager Mike Walker stopped by to ensure all was going well. Charles Barber, the Service Manager did as well. Have been a customer for 25 years and purchased 3 new BMWs over that time. Overall an excellent dealership:without peer in this area.!!

I took my car in for service at BMW of Fairfax. My service advisor was Ms. Frankie Johnson. She greeted with a smile and explained the work that would be performed. I really enjoyed chatting with her about vehicles...in particular the BMW M3. I will be sure to request for her during my next visit.

I purchased a used car from James Park at BMW of Fairfax. The process was simple and painless. I dealt with them over the phone and through email as I lived a number of states away. I flew down to the dealership and the process was quick. I highly recommend James and the whole staff at BMW of Fairfax.

I had a good repair experience at BMW Fairfax recently. 2 items - a recall for an airbag and a fix to a seat under warranty. When's the last time you took your BMW in for repairs and paid nothing?

Great service from Shea, Konrad, and the whole BMW team. The lady at the Cafe was gracious and kind as well. Thank you all

Recently, I had an extremely positive experience which started with Charlie Geppi. He was super professional and willing to make sure I got the car I wanted. James Park was then assigned to me to walk me through the car of interest and buying process. James is an expert and extremely passionate about his job. He was as excited over the car as I was! Very pleased with every aspect of the car buying experience at the dealership that I would make the 5 hour trip again! Thanks guys for understanding the client and how to best serve them! JF

I bought a car from Fairfax BMW with representative James Park and had a great experience. He definitely went the extra mile and answered my many questions. He was knowledgeable and efficient. I was treated respectfully and fairly. I definitely recommend Mr. Park and the dealership.

Knowledgeable sales professional that was customer oriented. Even though we arrived at the dealership within an hour of closing time, Jordan focused throughout the entire process to meet our needs and not to just "sell" us what he had on the lot. Will definitely go back in the future!

I have a marvelous service advisor - Frankie Johnson. I have never been anything but pleased with my service. I have purchased my cars there as well. Fairfax BMW is definitely first class.

My process started with Zen, and finished with Cerris. Awesome is the only word that comes to mind. No pressure from either of them, they listened to my needs, and then exceeded my ex first

My service tech Allen Capaldi was - as he always is - very attentive and efficient. As it turns out, my car did not need service, but Allen had an inspection performed to be sure. I have had Allen as my service rep for my last three BMWs. I recommend him, and the dealership, highly

The service center is what you would expect from BMW. Clean, ample, and quality service. The one thing that I've noticed in my past 3 visits, is the car wash. It seems that they're not doing such a good job as in the past. Maybe it's due tot he high volume of cars they service, but the washes are down a notch.

Leased an M2 from BMW of Fairfax from James Duerbeck. I enjoy working with James and have done so for the last 10 years. It's always top notch service: VIP treatment; attention to detail; understanding of needs and constraints; discussion of alternative configurations; making sure the car is the right one for you; expedited process. Got top dollar for my trade in and hand off to financing/paperwork was seamless and also a pleasurable experience. Just outstanding.

We worked directly with Brian and Maryam and both were fantastic.

Rudy Herrera accommodated every request I had, he was very attentive. The car came with some minor issues, but BMW of Fairfax offered to expense the repairs. The financial department of the used car sales also did an excellent job. They were able to get the paperwork done very quickly.

As the result of faulty module replacement many of the issues including NO start and even other items I didn’t discuss with my service advisor (like the brake pedal being sticky, AC issue, many more…) are now gone, and the car now is rides like a new car. Mark Stout was great, he went the extra mile to have checked the warranty with BMW to have most of the expenses covered where applicable, unforgettable and very grateful to his service. As the result, Mark makes believe there are still dealer service centers, and service advisors, that have the honesty and the integrity and the desire to help and provide service fairly.

Great place for CPO

Thank you James Park of BMW Fairfax for making my car buying experience so positive. You’re very kind, knowledgeable, resourceful and you really thought of every detail in making sure that I received the best value for my purchase.

Overall extreme,ely satisfied with Mark and the team at BMW of Fairfax. The only challenge I had was the wash team had not prepared my vehicle as claimed in the email alerting me that the car was ready for pick-up. Mark washed the car himself and although I was delayed I really do appreciate his efforts in making my BMW experience a better one.

I recently purchased a 2018 X4 at Fairfax BMW. The salesman Bouish was very helpful and friendly. We took a test drive and he explained the features of this vehicle. We decided to buy it. The wait for the finance dept was long as it is in every car dealership but once we were in there they worked with us to get the best deal possible on financing and options.

We bought a 2018 BMW X3 from BMW of Fairfax. Abed was our sales manager/advisor throughout this journey. He is the best sales person to work with. Very genuine, patient and highly informative. There were days when he used to extend his time beyond the work hours to make sure we have pleasant buying experience . And have to mention that he gave extreme freedom while choosing financing options and service options. The entire staff at the fairfax dealership were very professional and extremely helpful. Would highly recommend this dealer for anyone thinking of turning a bimmer. You will never regret

I had a good experience at Fairfax BMW. The sales associate was knowledgeable and friendly, answering all my questions and getting answers to anything he didn't know. The finance manager with whom I worked gave me additional information and explained options well. I also got a great deal.

Outstanding service & support! Great experience with each service!! Special recognition to Allen, Robert & Chelsea AWESOME TEAM

Rudy was a great salesman and he made sure that I was comfortable with my buying experience. I decided against the first car and he was awesome and finding the car of my dreams Shea in the service department was very knowledgeable and helped me with my selection. Very professional!

Best we could get in Nova region. They are very busy..thats the down side.. wait time could be a bit higher . But the quality of work is Great.

I recently visited (Feb 2018) BMW of Fairfax seeking to trade in my 2006 750i. I did extensive research on various dealerships and found a 535i at Fairfax that fit my needs. My sales adviser, Rudy H., greeted me and allowed me to test drive the vehicle, he was very knowledgeable and had a very professional attitude. I enjoyed his attention to detail and his mild manner. Also, Mike Walker, the GM, is a true professional and after we spoke and I mentioned that I was not totally sure I made the right choice by stepping down to the 535i (the car was perfect) but after driving a 750i for over 10 years I wasn't comfortable. Mike was receptive and asked Rudy to find me something else, which Rudy did! Within a couple of days I was in another 750Li (+) ! I highly recommend Rudy as a sales adviser and also Ibrahim (sp?) in Finance who was also great to work with! Overall, Mike and his team stepped up and took care of me. I truly appreciate their efforts. I'll be sure to send business to Rudy in the future.! Stay true to yourself Rudy and you'll always be blessed.

Great customer service and professionalism provided by Shea Leuder at BMW of Fairfax's service department.

They provided quick service with great expertise. I was helped by Rudy Herrera, he treated us like family.

Not the best but have a goodifferent lobby with WiFi and food option. Typical BMW courtesy services and good customer service. Hard to see the sign fromy the street.

My wife and I are very pleased for the overall experience on purchasing the Certified Used 2014 BMW 328d xDrive Wagon from this dealership (BMW of Fairfax). The professional manner and knowledge of Mr. Jude Madubuko (Client Advisor) made it all possible to experience like this - how simple and easy for buying car today. Thank you.

Quality repair and good service. Excellent communication throughout the experience. Thank you.

This was my first time bringing my BMW to this place and I was impressed. The staff was very nice and accommodating and knowledgeable.

Excellent service but long on pickup took as long on picku as service

Liked it

I drove 45 minutes to the Fairfax location because I saw a specific certified pre-owned 3-series I was interested in purchasing. I currently has leased 3-series that was about to end and was looking to buy as a replacement. I was nervous about the process because my leased car had NJ tags and registration and I was over my mileage, and my boyfriend couldn't get off work to go with me. When I got to the dealership I found out that the car I was interested in was just recently sold right before I got there. My salesperson, James Park, was excellent! He helped me find the same car in a different color at an even better deal! I thought the process would be overwhelming but it was so quick and easy and he answered all of my questions, and even helped me with setting up my new insurance. They were able to take my leased car off my hands and I drove away in my new 3-series that night. I'm so relieved! Would def recommend this dealership and James was awesome. Very easy process.

I had not used BMW of Fairfax for a number of years to service my BMW. I was impressed with the improvements that have been made as far as servicing cars. The Service Advisors seem to be very knowledgeable and responsive to the client's needs. Although I did get a loan car while my car was repaired, this process is still not as smooth as other dealers that I have used. Also, the service advisor that helped me was helpful, but would have been nice if he met with me when I picked up my car and give me a summary of the work that was done besides the written summary. There also seemed to be some disorganization on helping clients when they first arrive for service. I witnessed a lady who brought her car for service and waited over fiver minutes before a service advisor approached her. That was also after I got someone to help her.

Just bought my car at Fairfax BMW, I had my own finance so process was kinda easy, still took longer that I wanted, maybe was a miscommunication or misunderstanding but at the end I had to finance with them in order to take the vehicle. I waited for hours for the buyers order that I never received. The finance guy was professional and basically to the point. So far so good, reading so many bad reviews about service department, I think I’m going to start looking for a mechanic outside the dealership.

I have purchased two vehicles from this dealer. I have brought all my BMWs to this Service Center and have always found Allen and Rob to be the best team; hence I ask for them by name every time. This visit was a continuance of that great service.

Easy car purchase that didn't take all day. Great salesman that worked with me to help find the right vehicle with the options I wanted.

Five Star Overall, referring a friend to W of Fairfax.

My service advisor, Laszlo Babos, takes excellent care of my vehicle.

My salesman, Asad Khan, was great. He understood what I was wanting to accomplish in purchasing my new M$ and got it done. I would also like to thank the sales manager for his assistance also.

Pleasant, Professional & courteous people.

Excellent. Mark Stout is great and easy to deal with.

Fairfax BMW has serviced my BMW routinely since purchased. I had some needed repair work done due to a leak in October. I contacted Frankie Johnson my service technician. You may be thinking, why is he writing his review in December versus in October, after the completed work? Well, the simple answer is I wanted to access the service and repair work over a period of time (60 plus days). Frankie worked with my mechanic Josh and they got to the bottom of the issue. The repair was still under warranty, the work completed quickly and as usual, I rode a nice BMW loaner for a few days. When I paid the deductible versus what the actual cost involved, I was ecstatic! What a savings! But, did the work meet or exceed my cars prior performance? Well? It did! Not only did it drive and perform better, it actually exceeded the performance and had that like new BMW "Power, Pull, and Pop!" (P3 squared, is the term I live by). Let me be clear, most people, myself include, drive BMW's or like vehicles for Luxury and Performance, so it is an implied thing that your car gives you this on demand. Well, My car performed after the service beyond expectation and still drives to date, like new.(P3 squared). What am I saying? BMW Fairfax, Frankie Johnson, and the service team took care of my car and I truly appreciate the services rendered with a smile. Thank you for being at the top of your game and doing your best to exceed my expectation! I have recommended BMW, Fairfax to friends based on the quality of service, honestly, fair price, and a long-term service relationship. "You Rock!

I have a 2002 and 2006 5 series in the family. Always professional service at BMW Fairfax, as far as servicing my vehicles. Loaner cars are plentiful, but definitely call to schedule one. They have a shuttle service to pick you up and take you home, if need be. They have a relaxing lounge, if you decide to wait. The service agents I have used (Leon Zelensky is the one I always request) are knowledgeable, courteous and promptly get back to you once they?ve diagnosed the problem. I have no complaints.

Knowledgeable, professional, courteous, and easy to deal with. Great buying experience, Service Center is top-notch. Modern and clean facility, expert service personnel, great loaner program.

Great experience. Petr was very helpful. Would recommend and would repeat.

Excellent experience with sales and finance. Will recommend to anyone.

Everything was very good. The people were professional.

Very professional dealership, with extremely knowledgeable sales rep

My air suspension failed on my 2006 530XiT. I did not have an appointment but Frankie Johnson, my service advisor, jumped into action. She had my vehicle examined by a lead mechanic, found me a loaner car, and kept me informed about the progress. Frankie always over many years has been an advocate for the customer and delivered outstanding repairs.

Not enough service advisors for the number of clients, leading to longer wait.

Always impeccable service.

Dennis Tabligan (in sales) was extremely helpful throughout the process. He is very knowledgeable and patient, and helped make the buying process very easy and straightforward. We will definitely work with him again on our future purchases.

FSC uses a High Speed Dynamic Load Wheel Balancing machine. This equipment detected that my rims were slightly bent causing the shaking I felt at freeway speeds. My 2005 BMW 330xi does ride smoother now but I am scheduling another appointment to replace both the tires and rims to bring the performance of this car with 135,000 miles on it back up to specifications.

I purchased a certified pre-owned 2014 BMW 650i from BMW of Fairfax, overall this was the best purchasing experience I have had. Pricing was fair and transparent. My client adviser, Erick Bautista, was knowledge, enthusiastic, friendly and communicated clearly and quickly about details in the purchasing process. I had a similarly pleasant experience with the finance manager, Andrew Caprio. For the first time in my experience purchasing a vehicle the numbers we agreed on for the sale price matched the numbers during signing the financing paperwork, there were no surprise charges or hidden fees; everything was clear up front and straight forward. Very much a appreciated -- a five star experience.

With almost twenty years of business with BMW of Fairfax, the experience only gets better. The service department is outstanding, and their customer care sells their cars.

I brought my car in to be serviced and the staff was professional and courteous. I will definitely bring my car back for future services. Thank you BMW of Fairfax for a job well done!

Best service, best customer service, cleanest work area I have ever seen.

Went in for an early oil change on my X5 N63 cause I had a coupon. Laszlo also mentioned there was a recall with the drive shaft that was available to fix. I agreed and took a shuttle to the gym. Everything was done within 1.5 hrs and the shuttle picked me up from the gym in a breeze. Service and pricing was great!

I have leased my BMW 535 since 2015 and this was my 1st BMW and the service department has provided excellent service. I have a service advisor and he has been extremely friendly, customer focus, provide excellent feedback and available to answer my questions. I also must add that the representative for loaner vehicles has provided excellent service. I am not mentioning names, due to the fact, that I would want their permission. She is friendly, very customer service and when I need a vehicle she has everything ready, the vehicle is always clean. She has taken upon herself to know what I like and 99% has a vehicle available. My 2.5 years with BMW Fairfax service has been extremely positive and stress free. I highly recommend this location and hope my experience continues as long as I own a BMW. Thank you. Ms. Hamilton

The whole process from booking an appointment on line to diagnosis of the problem and being kept updated on the repair process by the service advisor, miss Frankie Johnson was very satisfactory. The car was ready when it was promised.

Our experience at Fairfax BMW was great. Everyone was very helpful and listened to our concerns.

Am very satisfied with the service given. The sales person kept contact with me through this entire process. I will definitely recommend to fellow colleagues, family, and friends!!!

This was truly an exceptional buying experience. We recently purchased a BMW i3 from Rudy Herrera at BMW of Fairfax. Rudy was very responsive throughout the whole process. Frankly, I was very impressed with the level of service and attention since this was a certified pre-owned and not a new car. I was treated just as well as if I bought a top of the line 7 series. This left a very big impression on me. The dealership facilities are very nice and modern. Nothing like your usual used car place. In fact, it was better than many new car dealerships I visited before. All in all, we are very pleased with the car, Rudy's dedication to service coupled with BMW of Fairfax bending over backwards to help us get into our i3 with an incredible loan offer made the whole thing an excellent experience. We highly recommend BMW of Fairfax.

Great overall experience. Brian Markulin followed my car leasing Process with great professionalism.

Great customer care at a reasonable price............

Excellent, attentive service.9

I needed the airbag replaced. I had used Fairfax BMW previously to moving away. I was in Fairfax on a visit. when I called they know right away who I was and I was able to get an appointment that afternoon! I was extremely impressed with Jessica.

The service was good. The facility is very nice...

I've had my 2011 BMW serviced primarily at Fairfax BMW and have used an independent shop for some maintenance, upgrades and modifications. While I may pay a little bit more at a dealership the work at Fairfax BMW has always been done right the first time with no issues. The key to me is a good Service Advisor and mine is great, Mark Stoudt. I highly recommend him and I have on several occasions over the years. He's upfront, honest and communicative and makes sure the work is done on time with no hidden surprises.

My experience with the BWM Fairfax Service was simply excellent. Frankie Johnson provided exceptional service and ensured that I was well informed of all necessary repairs to my vehicle. She was very professional and knowledgeable. Frankie is the best.

I cannot thanks James park and BMW Fairfax enough for all their help! After weeks of searching for the right CPO car with all the bells and whistles I wanted, I finally found it at BMW Fairfax which was priced lower than the other dealerships. The process was very quick and easy. I usually hate the car buying experience because it can take so long. James and his team made it super easy and even beat my bank's proposed rate by. Thanks again!!

I recently bought a beautiful 2014 550i from BMW of Fairfax, and James Park and the rest of the sales/finance team couldn't have made the process any easier or more enjoyable--highly recommended!

No complaints, everything went very smoothly--My service adviser Leon was excellent!

I brought my 2006 E-90 in to have the passenger seat pad replaced via the Recall. Lucas, the Service Advisor was able to reserve the part, secure a 2017 X1 Loaner. I brought the car in on a Thursday and was told it would take a few days to get the part and to reprogram the car's computer systems for the new pad. They also updated all system software to the latest versions at that time. My car was ready the following Tuesday morning, washed and ready to go. I also enjoyed the 2017 X1 loaner, even though it has a 4 cylinder engine it deliver 228 hp and I believe 234 lb-ft torque. It handled, accelerated and stopped like a true BMW. I also like the head's up display, back-up camera and navigation system. The sport seats were very comfortable and supportive. I think this is going to be my wife's next vehicle.

The service is reliable and the technicians are good.

Great car in excellent shape sold and outstanding salesman and finance person.

My Son Ali Munir recently bought a new2017 230i last weekend Sales Person Mr Petre offered him financing options from BMW but did not mention 0% that BMW of Fairfax is advertising on the WTOP radio. My Son is in touch with Maryam in business office to see if BMW of Fairfax can honor what there are advertising. We had a good experience with the dealer ship now we would like to feel good about the whole deal & the purchase.

I bought a bmw 328i 2009 xi. Had a good experience. Dar is in great shape.

Great experience! Highly recommends if seeking to purchase a new or used car.

Had the pleasure to purchase a used 3 series from the associate James Park and it was a most memorable experience. I've never experienced customer service like I was offered here at any other car dealership...ever. The entire process was quick, easy and smooth. Special shoutout to Ferris for excellent service as well, as the financing process is usually a nightmare. This dealership is highly recommended, if you're in the market for a new or used car.

Service department is slow at times and don't have any M series cars as loaners even though I bring my M3 for service. Location wise it is close to home so that's the only plus.

Everything was really good. I really want to remcommand my friend to fix the car on that body shop.

Took quite long, but it was worthy for me to bring my car in auto body shop in Fairfax. Thanks to the team members

I would recommend this dealership to anyone. The service was immediate, friendly and reasonably priced and the facility was impressive and comfortable. What a great place. After purchasing a pre-owned BMW, my first experience was with the nearby Passport BMW in MD and dealing with that horror show made me wish I had never considered buying one. Fairfax BMW has restored my faith in the brand! If you live in the MD, NOVA, DC area and own or would like to own a BMW, do yourself a favor and go to Fairfax first.

Had two new tires put on my BMW on an earlier visit. Afterward I started to notice vibrations in the front end. I took the vehicle back in and they rebalanced one of the new tires.

Bought a new 2018 540I very early in the model year (July). Received outstanding sales service from James Duerbeck. Best new car buying experience I have ever had.

we recently bought a used 2016 Toyota tundra from BMW of Fairfax and our representative , James Park, did an outstanding job. He responded accurately, and timely with all our questions, and did an overall great job thru the process of buying this vehicle. I would recommend him to anyone looking for a pleasant experience buying a car. Joe M

The service appears to have been completed properly. The staff was most knowledgeable and courteous. I am not completely familiar with the work done, but the cost seemed a bit excessive. Lloyd Kinzer

My service advisor Andreea Rebaltescu always explains any work done very well if needed. Since this was just a half yearly check there was no repairs needed and the vehicle needed a State Inspection which it passed with no repairs required. Andreea is one of the best service advisors I have encountered and she is very knowledgeable about the BMW.

great service, on time, courtesy car, helpful people.

7 year old BMW just neeeed regular maintenance items. Fast and efficient.

I purchased a 2015 Certified BMW 640xi Gran Coupe from BMW of Fairfax via their Online Sales. I flew up to DCA from Greensboro and took an Uber over to the Dealership. I was immediately Greeted upon my arrival by James who gave me a quick Test Drive and overview of the car. With my blessing, he sent it straight over for a final detail and assisted me with Sale paperwork while that was happening. I was then introduced to Management to handle Payment and Signing of Docs, etc. Believe it or not, I was able to complete the transaction smoothly within 2 Hours!

I had an excellent experience with BMW of Fairfax! Erick Bautista went above and beyond to provide exceptional service as we searched for a X1 and we did! Hands down I would buy another car from BMW of Fairfax - they operate as a transparent and trustworthy dealership. I highly recommend them!

As always, there is great service at BMW of Fairfax. Great communication about what's to happen. Service specialists manage customers' expectations well (wait time, price, etc). Although I have a BMW dealer minutes from my house, I drive out of my way to take my BMW to BMW of Fairfax, because of the exemplary service.

BMW of Fairfax does an excellent job throughout the sales process. Our sales rep Jude was knowledgeable and informative, without being a cheesy sales person. The process was streamline and efficient, and our used 750 car was delivered in clean and exceptional shape. Would love to keep my business at this dealership.

The car purchasing experience was exceptional from the sales person, general manager and financing. Very professional.

The repair was done quickly and Mark was very welcoming and efficient. He answered all of my questions.

Good service. Large selection.

I wish the dealership would let people know that it is not mandatorily required by the state of Virginia that you must to pay the $499.00 processing fee... so stick to your guns when buying and you save this money in your buying process ... other than that great service I will be buying my next BMW from them

The reason I'm a return customer to BMW at Lee Highway , it's because of their service. Thomas was great sales person and Ebi was really helpful with financial part and big help. Both had great attitude . Feels like your with your family . Thank you to Ebi & Thomas Mitra Mansournezhad

Kenny was helpful helping me and my wife look at X1 & X3.

We own two BMWs and over the years we have owned five. We can tell you the only place to get the very best dealer service is BMW of Fairfax. Since 2005 we have had nothing short of excellent service. Our service advisor, Frankie Johnson, is by far the very best service advisor we have ever know. She knows BMW like no one else we know and goes the extra mile each and every time our vehicles are serviced to ensure they remain in top performance operating condition. We have also worked with several of the other service advisors at BMW of Fairfax and can say that each has also provided the same type of dedication to excellence. You cannot go wrong having you BMW, old or new, serviced at BMW of Fairfax.

I came to BMW Fairfax for the first time to have my car serviced. I was completely satisfied with the customer service and helpful hints of my service manager. My only disappointment was the scratch o. The side of my car could not be repaired without paying a large sum of money however the good news is the slight fade to it with the recommendation of detailing. I will definitely return ! My service agent Jarrell Latham was excellent!

I recently purchased a used 2012 Nissan Sentra SR 2.0 from BMX Fairfax. James P was my salesperson. Called-in prior to going to the dealership and on arrival saw the parked outside the dealership - properly prep up and ready per their VIP treatment. After a few minutes with the formalities, test drove the car around the area and then sat with James to close the deal. I was impressed at the way James and his manager Chip handled their business- professional, honest and up-front and no waste of my time or theirs, as we agreed to close the deal with a handshake. It was a great deal from my end and my son likes the car. I will definitely be a repeat customer in the future and would recommend to my friends and colleagues to ask for James and Chip/ BMW Fairfax next time they are in the market for a car.

The staff at bmw of fairfax are an elite team of professionals. With a low pressure environment and a beautiful and clean dealership you feel at ease. Everyone seemed to be in great moods and smiling which just sends an inviting vibe. We were greeted by Chip Geppi who was so helpful and patient with our needs. He did everything he could to make us happy. Going above and beyond is not expected at a typical dealership and this is definitely not your usual dealership. More great help from Andrew Caprio who was able to help us answer all the complicated questions we had when sitting down to discuss financing. His expertise with numbers was unbelievable. He was able to translate all the financing terms into an understandable language that made sense to us. Bouch Siaf was also very helpful. My wife and I brought our two little boys with us which were a bit of a handful after a little while. Bouch gave them coloring books and made them so happy. He was also very knowledgeable with all the features of our new X3 and helped explain them briefly. I recommend this dealership to anyone looking to get a luxury vehicle. The ultimate driving machine and this superb team is what made us decide to get another BMW.

Great Support...as usual. Fairfax BMW is the best!!!

The usual good service - nice experience at Fairfax BMW. There was an issue from my previous service that created a need for some additional work that I felt was a result of the previous repair but the customer service advisor was helpful in finding a cheaper work around so I was only out of pocket $50 instead of $200 and I got my next service taken care of as well so it wasn't a lose lose at the end of the day. They got the extra work done quick and I was on my way.

Great service, excellent communication between service and customer, clean and spacious waiting area. One of the best experiences with Service Departments so far. I recommend BMW of Fairfax for any maintenance or work related to your vehicle.

Great service and attention to every detail! Staff are highly experienced and super friendly!

I just went in to get my rear brake pads serviced. I was met promptly by Konrad who was true to his word. I was in and out in 1 1/2 hours. Prompt, courteous and professional.. you can't expect too much more. Thanks, Ben

Same excellent service I have come to expect. Don't have anything else to say. Requiring 50 characters is stupid.

The sales staff were professional, courteous, knowledgeable and understanding. They listened and heard what I cared about and found a car that was right for me. They were not pushy at all like some salesmen can be. It was a wonderful experience.

I love this place, probably the best car buying experience I have had, everyone was friendly and very helpful, they had me in and out in 15 min in my new car....I would definitely recommend them to everybody looking to buy a car!

Justin in preowned was professional, knowledgeable, relatable, and not at all your stereotypical car salesperson--not pushy, invasive, or a knowitall, but rather a very good man with nothing but the customer in mind. This was the best carbuying experience I've ever had.

If you have your car serviced here, make sure you ask for Frankie Johnson; she is top notch! The pickup time for my vehicle was over 20 minutes from the time I dropped off the loaner vehicle to actually getting into my vehicle. That's too long. Observed ONE cashier and TWO parts guys (part guys were not assisting anyone just sitting around). My co-workers that were with me were astounded that it took so long to pick up my vehicle.

Excellent as usual - Lucas explained a question I had on the billing invoice professionally. Shuttle service was invaluable as my wife was out of town at time of service.

Brian Markulin did a wonderful job setting us up with our European delivery and following up with us along the way. We are having an amazing time driving our car around Germany and can't wait to get it home.

Very professional...fast and efficient in getting you in and out Time is money!..and they are aware of the transporter busy schedule.

Just bought my x5 from Brain. It was the most pleasant car buying experience ever. it is a dealership that trying to get the best deal for their customers. there is no counter offer going back and forth and you will feel you got really nice deal at the end. I highly recommend this dealership

Erika is extremely efficient, professional and friendly. Kept it as speedy as possible.

Bousch was great and took the time to answer all of our questions.

We worked with Justin and he was great! One of the car salesmen I've dealt with!

Erick was so helpful. He was honest and straightforward which helped us make our final decision to purchase the X1 versus the 3 series. We will definitely purchase again from him in a few years!

Quick service. Great customer service. Everything covered by warranty

We had a great experience with BMW Fairfax. They were attentive and knowledgeable, but not pushy. When we went in to pick up our car, it was ready to go and impeccably clean. Kudos to BMW for hiring our military vets too! Abed was great!

Always friendly and courteous employees, detailed service explanations and great facility with free snacks and drinks. Highly recommended..

I leased my X5 car three years ago. I am happy with the car and decided to buy it. I went to BMW Fairfax and met with financial associate, Mr. Ebi Farhanieh. He was very helpful, and explained everything and did his best to give me every discount possible on extended warranty, extended maintenance, insurance and called several banks to give me the best interest rate. They inspected the car, did what need to be done and updated the GPS. I am pleased and satisfied. Mr. Ebi was very friendly and his associate Mr. Jaafar and all the workers there, were all very helpful.

Very pleasant

Brought my X1 in for service for 2 recalls. I was 10 minutes before my appointment time at 7AM. There was a long line. Shea Lueder Took my car in and explained everything and less than 10 minutes I drove out the parking lot in my loaner, off to go to my meeting in Maryland. I highly recommend Shea to everyone, he listens attentively and gets things so quickly.

Great experience at my service appointment and all issues were addressed well.

They said the repair would take about an hour and it was done in 30 minutes. Very friendly staff. Great experience.

ExcellentExcellentExcellentExcellentExcellentExcellent

Wonderful experience. Wish other service departments were as good.

The technician Robert Lolakas, is the best technician I've ever used.

Over all it was really a pleasant experience working Knowledgeable Service Supervisor. Quite Happy with Service Work.

Great job and on time. Diagnosed correctly and replaced part.

Good service and professional people. James was good and kind. Recommend this dealer

I took my 5-series here for a drivetrain malfunction and was disappointed at first due to a number of small things that added up to a disappointing experience. I provided feedback through a review and was contacted by my service advisor quickly the next day with additional clarification on the work performed and mentioned that BMW of Fairfax was happy to correct the issues noted during a follow up visit. Overall, the car is fixed and the drivetrain malfunction diagnostic was more complex than originally anticipated. The professionalism of the staff and dedication to excellent customer service went a long way for me and exceeded my expectations.

The all crews were helpful and perlite. I was satisfied with their help and repairment.

Again. It was a pleasant experience. Fast courteous and professional. Doesn't feel like a work shop. Mark makes me feel welcome as usual. Thank you. I am a BMW fan for life.

Mark Stout is my service advisor, and he is a great problem solver. I had made an appointment for a safety recall through there central appointments line. When I showed up, there was no record of my appointment or the loaner car. Mark Stout personally apologized and personally scheduled me an appointment when they had a loaner car available. They completed the recall, and Mark called the following day to see if everything was OK with the car. That type of personalized care means a lot, even when their scheduling processes break down. Thank you, Mark.

Sent BMW in because someone hit me. First, they were very flexible with timing. Second, when the other person's insurance underestimated BMW of Fairfax Collision Center worked with that other insurance company to get extra funds. Second, work was timely, and it was not an easy fix. Got front and back; side to side. Then I let... Third, the quality of the work was jaw dropping. The last time I saw the car like that was in the showroom. Great communication, and completely worth it. Highly recommend.

Excellent and efficient process willing to work with you and no smoke and mirrors sale pitch

My Husband and I felt very special upon arriving to this place. As soon as we parked JAMES PARK opened the door of our car and warmly welcomed us. He was very polite, genuinely nice. And that was just the beginning, he made sure we are being helped and assisted from test drive to financial processing until signing up papers. The process was very fast and thorough. Even in the end he made sure that the car was washed and full tank before we pick it up. The plate number was already process and everything is set. Hassle free for the customers. I highly recommend this place, and all the employees are very welcoming, helpful and courteous. My husband was very happy and had the best experience ever. Thank you James and the staff for making this happen, we couldn't have this car without your help. I so love the car! Everyone in the family loves it! Thank you so very much!!! Purchase date 5/23/17

Outstanding support from start to finish. Extremely courteous Service Manager!!! The loaner expert sent me on my way with a great loaner!!! Fairfax BMW is the best due to the stellar professionalism of its employees and absolutely great service!!!

The work you did on my car was excellent - it looked brand new!

Very friendly and professional team. They provided the service necessary in the time frame and at the price (expensive) they quoted. Arranging a loaner car was fast and simple. It did take them 30 minutes to deliver my care after I had paid for the service. That was a little frustrating.

Konrad M is a true professional service advisor. Makes going to service a good experience.

Excellent routine maintenance and state inspection. Hassle free, courteous treatment, done in a timely manner.

My fiance recommended this dealership because of positive experiences with them, he was right. My experience with Fairfax BMW and John Park was a good one. Mr. Park, my salesperson, was very knowledgeable about the vehicle as well as being honest and forthcoming about the background and history. In the buying cars over the past 20 years, I have never had a salesperson go as far as Mr. Park has to make sure I had the opportunity to see the car during its' process of becoming Certified Pre-Owned. He kept me abreast of every step until I had the chance to test-drive it. Mr. Park was very confident in that he could not only match my source of financing the BMW, he could beat it. He was correct, because he did. I have referred two possible purchasers of BMW's who are interested joining the Fairfax BMW family just as I have.

Good work, only took longer than expected, thanks.

Takes too long to complete paperwork after deal is done.

I actually look forward to taking my car in for service at BMW of Fairfax. The facility, staff and service are all the best in the business.

It. was an easy decision for me to choose a BMW car again. It was a pleasant experience buying a BMW at BMW of Fairfax. The staff at BMW of Fairfax is friendly, helpful and knowledgeable about their products.

There were a few hiccups but they worked with us well to get them resolved. I only wish they had told me up front that the car I purchased only had one key.

A second great car purchase from this dealership thanks to the work of James Duerbeck. James is patient, scrupulous and careful in his work and he makes the entire process pleasant and easy. Many thanks!

Service opened early, service manager Frankie Johnson took charge, inspection and service were completed expeditiously. New rear tire, brake fluid replaced according to recommendation, vehicle check completed and car was washed and dried as I picked it up.

Nice dealership with relatively small but high quality selection of cars. Test drive went ok.

We were a walk-in not previously scheduled. The service tech was initially very friendly and enthusiastic. However when it came time to sign off on the bill he went out of his way rudely to mention we were a bit early for regularly scheduled service

overall it was very good but should not have taken so long. My car was there at 10 a.m. and still not ready at 5:30.....had to forego the cleaning.

Professional and customer service oriented. Frankie Johnson is an excellent service rep.

I have 2 BMWs and have been using this location for several years. My service experience has always been very positive (i.e., professional, timely, and highly responsive to my questions) I have questioned the cost of some repairs that were reasonably resolved. I directly attribute my repeat patronage to the professional touch of Service Rep. Jerel Laham who greets you with a smile, very knowledgeable of service matters, and keeps you informed on your vehicle service status from the time of entry to departure.

Great job.

Very Good - Very friendly and great customer attention. Could benefit by having better time estimate on work to be done.

I had a very pleasant experience buying a new BMW from the dealership. Jame Duerbeck is a straight shooter who does not play games. Besides the first face to face meeting, we were able to communicate and negotiate through email, text and phone until the delivery of the car which save me a lot of potential hassle.

I hate taking my car in for service, but I love going to Fairfax BMW, as oppose to the BMW service center closer to me in Prince Georges County. Though the service is EXCELLENT at Fairfax BMW, I feel respected as a customer spending the money I spend to keep my car functioning properly, as oppose to being treated like I am bothering the Service Reps or more importantly, NOT GREETED when I walk in the shop. In a nutshell, I travel 30 miles out my way to Fairfax BMW, because of the service you provide...Keep Up The Great Work!!!

They did not have loaner car for so I had to wait in the dealership for three hours.

I arrived a few minutes prior to my appointment and was immediately taken care by my technician Jerrell Latham. I was also given a loaner which I requested for my appointment. This really allowed me to run other errands while my car was being serviced. It was an excellent day.

Great experience; price was very good, and was completed quickly

First and foremost, BMW Fairfax has an absolutely wonderful walk-in program, however some of their diagnostics should be tied to the customer's history of the vehicle. I brought my 2007 BMW 530I in to be serviced at the BMW at 8427 Lee Highway, Fairfax, VA 22031 on Saturday, October 8, 2016 around 1200 for an idle control fluttering problem. I was in and out within 20-30 minutes with a loaner car...once again Kudos to your wonderful walk-in service. The very efficient service technician with wonderful interpersonal skills called me a few hours later after discovering more problems(engine bolt broken, spark plugs and wiring, header gasket, TPM problems) with the car. I was very surprised, but happy they found the problems before an accident occurred, needless to say, I gave them the green light to fix everything. However, after paying $4500.00 prior to picking up my car on Tuesday, 11 October at approximately 1730, I had discovered that the original problem (idle control fluttering) still existed. I returned the car within minutes and once again got a chance to partake in your wonderful walk-in service with the same very knowledgeable, pleasant and understanding service technician. More to follow...I should be picking up my car in the next few days so hopefully I will be able to update the rating.

I had to wait quite a bit of time until my car was ready....

No loaner car even I had an appointment. But the service speed is really fast and clean inside and outside of my car.

I have been taking my car to BMW Fairfax for the past two years, and find the experience superb. The quality of the attention, service and the experience with the staff is high.

Satisfied with the repairs made, cost was a little more than anticipated but knowing the work was correctly done and the ability to get a loaner vehicle made up for this.

I have fired several other BMW dealerships in the past because of poor performance; however, I have been with Fairfax BMW for the last five years and continue going back, largely due to Konrad Malinowski's dedicated efforts to always deliver what he promises. Service was prompt and efficient, customer waiting area is very nice, to include a small "café" where you can actually order hot breakfast and lunch. Only drawback is the price, but that's what you get when you go to a dealer; however, I know I'm getting quality parts and knowledgeable service--something I can't say elsewhere.

Henry Garcia was very communicative, pleasant and professional. Would recommend working with him if you are ever at BMW Fairfax Body Shop.

The repairs are done correctly and customer service is great; however, BMW repairs are expensive and there is a "Customer Pay Shop Charge for Repair Order" at $60 added on the bill. Next time I don't want a Repair Order, just repair the car. BMW repairs are too expensive.

Long waiting line @3 hours but the service was excellent.

Another excellent job done by BMW of Fairfax. A pleasure to deal with Frankie and the service team.

BMW of Fairfax VA did a great job. I like the fact that Allen Capaldi (my service consultant) texted me and kept me informed of what they were doing with the car almost every day. Also they check the car for other possible issues. They are all very Curtis and do their job in the best possible way.

I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Duerbeck is truly an exceptional sales person as he clearly knows the ultimate driving machine inside out. The high level of professionalism and expertise was commendable. We were offered the most competitive quote. Purchase experience was stress-free, enjoyable and transparent. I would recommend this dealership to anyone.

Excellent service always from Erika, and everyone else --receptionist, cashier, valet--exemplifies the same high level of courtesy and helpfulness that I have come to enjoy with each visit. Customer waiting area is well maintained and very nice beverages are always available! Every BMW service associate ensures my visit is positive plus!

Never had a bad experience here. I have 4 older and newer BMWs and take all of them to BMW of Fairfax. One may think why pay the higher labor rates. In actuality, BMW of Fairfax labor rates are within a few dollars of any of the independent BMW specialist repair shops that I have checked in my area. I used to take my cars to independent shops, but while their labor rates have been rising every year, BMW of Fairfax labor rates have stayed pretty steady. On top of that they do excellent work and warranty it for 2 years, instead of the usual 1 year. Andreea my service adviser always is a pleasure to work with and very straight forward and honest. Suggest getting on the dealership's mailing list, because they send you great repair and service offers. I also while waiting use their their WIFI to get work done, and they offer free refreshments. Overall very happy with my decision.

IF you have deep pockets, and IF you can get BMW NOT to phone you when you think the whole thing's over ("Hello, we'd like to ask you about your experience with BMW service." Lady, I just spent a small fortune wsith BMW; I don't feel obliged to talk with you about it.) All that said, the service was excellent, the man helping us was friendly and informative (but not intrusive), and I could actually feel an improvement in my car's performance.

Our service advisor, Frankie, is just awesome. We travel over 50mls because we feel we in good hands

The entire experience was what you would expect from a BMW dealership/team. Ask for Erick Bautista if you want to be well taken care of. He went out of his way even after hours to ensure nothing but the best service and experience throughout the process. I can't speak highly enough about Erick.

Once again I have to thank Thomas Cavey my Client Adviser for making the transfer of my i3 to a Hybrid X5 easy and painless...from the time I walked in to the time I walked I out I experienced total professionalism, from Thomas and the Fairfax tean, no delays, no frustrations with the process. This is my second or is it the third time I have worked with Thomas.?.In any case he truly is there to help you and make sure you get want to need and what you want. Shout out the Christian ...great Genius that helps make the transition into a BMW easy..and Jaafar in Finance the process has never been quicker, easier to understand

I bought a used X5d here in Aug'16 and was very pleased with the service. Our sales rep Rudy Herrera was very patient as we debated buying a used X5 vs X3, then a gas vs diesel engine. We landed a good price and the purchase process was smooth but very tedious (same paperwork with all dealers!). The car had a tank fluid issue within two days of purchase and the BMW team dealt with it immediately at their cost. Big difference when we you buy from an established dealer! Would not hestitate to recommend.

Great service advisors. Crappy delivery. Cashier should be at Kia--not BMW.

Allen is a superstar. Ed was not overly anxious to help when I informed him I'd left my garage opener in the loaner I had. So I persisted and got the assistance I needed but not without having to work for it.

The BMW was hard to find no big signs but hard to beat in excellent service.

The customer service at this dealership is great! Unlike many other dealerships I visited; I was greeted by various staff and was asked if they could be of any assistance even after telling them I was there for an appointment.

Leon Zelensky my Service Advisor and Charles Barber, Service Manager, were spectacular and take care of all my needs and concerns. MY experience with BMW of Fairfax is always a pleasure...they are the TOP !!!

I've been going to BMW of Fairfax for years and have been impressed with the great service I always receive. Especially the last year and a half with my new service advisor. Frankie is top notch! Communication is clear and fast (whether by email or phone), and the outcome matches the results expected. Never any surprises, except good ones when they done a few extra things for no extra charge.

Ebi, the BMW sales person, is the best person to buying a car from or having just a consultation about the vehicles. 7 months ago I went to the dealership and asked him a lot of questions about the new car lease and I test drove a 228xi and that was all. Couple weeks ago I contacted him again after almost 6 months and I came up with more questions for the new and used cars to buy. He remembered me and all we have talked about before like it was yesterday! I visited the dealership next day and he was at the door waiting for me and greeted myself and my brother in the best way. We sat down and talked for a bit. Finally we found a solution to get the best deal and best car all together. He made the process of buying a car much much easier for me than I thought. Very respectful, polite, knowledgeable, understanding, and passionate person to work with. I highly recommend Ebi to anyone out there looking for a BMW in DMV Area. I'm totally satisfied with my 2016 3-series which I purchased last week. I love it! Thanks Ebi for all your hard work and the passion to help which you provided to me in a way that I'm not going to buy a car from someone else!

The service was done on time as promised it was a passenger front door the outside look great but the inside is a little different front the original.

Great service at BMW Fairfax. This was my first time at this location. Someone was there to greet me immediately when I arrived. My service advisor was professional and very friendly. The waiting area was clean and comfortable with refreshments. I had the annual maintenance done on my car. The work was completed in a timely manner. Overall, great experience. Will definitely return.

excellent all around experience working with Thomas Cavey and the BMW Fairfax sales team. I The process was professional, quick and painless. The delivery process with finance and the detail team was easy ..no fuss....no extra ..time spent to get through the process. This is my third car with BMA Fairfax and second opportunity to work with Thomas Cavey...recommend him to any one looking for "easy

Always very professional. Great service! Facility is clean and welcoming.

Beyond expectations! Great service, very nice people, and everything was done in a timely manner

I had a bunch of trouble with financing and insurance given I am new to the country; but the team provided me some great information to figure it out. Also, Justin who was the person who helped me on this, was fully committed in getting me the car I wanted instead of selling a higher end car. No shrewd salesmanship, and aligning to customer needs - really loved the experience. Of course, the car is an absolute dream!

Timely, painless, with friendly staff and service professionals.

Fairfax BMW has been taking care of my car for over 3 years now and has done an excellent job. I've gotten loaner cars when needed and the work was done on time, plus the car was always washed before return.

My service representative is always attentive and always looks out for my best interest.

had brake fluid replaced and wheel alignment; can't comment on quality yet since hard to see at this time.

An accident is always unfortunate and not something enjoyable to deal with. Henry was so helpful and made the experience as easy as it could be on me. My car looked great when I picked it up.

I have not always had a good experience in the always busy service center of BMW FAIRFAX. This past one made me write a review for them. I had a flat tire and they were closing in half an hour. I was expecting the worse. But even so, they not only found me a loaner without much fuss, they also were very warm and apologetic about the closing time rush. In the end they let me keep the loaner for two extra days as I was busy the whole weekend with work! :)

Brought my X5 in for an oil leak under warranty-- Konrad and his technician Rafael identified a larger, more difficult issue (Still under warranty) and had it repaired without protest. I've worked with other dealers on other cars that would simply have waited until the concern went out of warranty then charged me for it. The ethic here is exceptional. I recommend if you're looking for service, Konrad should be your go-to man.

Allen Capaldi was an excellent service advisor, making the experience pleasant and efficient.

They are always available and know what the problem is.......

I LOVE my BMW!!! Alex was extremely helpful in finding the perfect car for me. I was looking for a used 328i Xdrive with lots of safety features/options and low miles...along with a light leather interior (tall order). Alex kept me informed additions to the inventory and found just the right one. Faris (sp?) at the financing department thoroughly explained everything and gave good advice. Can't say enough. They made buyi9ng a used car a pleasant experience.

Done in a timely manner Very professional and courteous service

Service was courteous and timely. Waiting area was comfortable with coffee, soft drinks and snacks. My service rep was professional and prompt.

Leon was professional and courteous. Looking forward to working with him going forward.

We are excited about our new BMW! Brian Markulin made the entire process easy and hassle free. Brian located the car we wanted and had it onsite in less than 48 hours. Brian took over an hour to explain all of the key features of our new BMW to us in an easy to understand and patient manner. By far the best new car overview that we have ever had!

Service was fine; however, the estimate for the repair of the 'thigh extender' seat motor problem of $1030 is way excessive!!! Also, I think the "shop charge for repair order" of $47.50 is way excessive as well !! I do not think that 'shop supplies' like rags, disposal of oil etc. could or should be this pricey!!

Customer service was excellent, the shuttle driver made my daughter & I comfortable. Always love the kindness of Mr Leon Zelensky.

great experience - buying my first BMW from Fairfax brunch (Client advisor Brian Markulin) - He was professional, very friendly!

Ms. Frankie Johnson is second to no one! Robert, the technician is by far the best in the industry. Together, they are better than any print or television add for BMW. They are truly the very best!

I had a wonderful experience buying my first BMW from them. I bought my car from Kenny and he went above and beyond to make sure it was exactly what I wanted. The customer service at BMW of Fairfax is top notch. They sent a tow truck to my house to help me take my previous car to Carmax, free of charge. I would highly recommend BMW of Fairfax.

Great service, always friendly people very helpful, even the mechanics are awesome, I came in for an emergency and they took care of my right away. I was in and out very fast.

I did not intend to purchase a car the day I started looking however my sales person, Michael Navidi, was not discouraged that I was "just looking". I shared with him what I wanted and I was going to wait until I found the car that was right for me. Michael continued to search for the car with the features I wanted, even after I left the dealership. He called me the next morning and I purchased the car the next day, four month sooner than I expected.

Service was fast and efficient and the service technician, Ron Wagner was very friendly.

My wife & I got excellent service at this dealership. Sales & office staff were courteous & friendly. Gave us all the information we needed to make our decision.

Amazing work great experience I would definitely come back thank you so much would definitely come back with no hesitation thanks again.

First of all. BMW is always overpriced for service. That is not unique to this dealership. I have used this shop for many years and have been very satisfied. On this particular visit I had routine maintenance, safety and emissions inspections and needed to the trunk latch fixed. It wasn't opening as designed. When the car was done I used the key fob to open the trunk...so far so good. But the latch stuck in the closed position after it opened and the trunk could not close/lock when you tried to close it. So back into the service area and less than 10 minutes later I was on my way. I guess my gripe is, what the heck did they do to check their work before they brought the car out to me? So far it still seems to be working properly. As I said, I have used this dealership for years and have had no problems and I will be back.

We had great sales person who worked very hard to accommodate for our needs his name is Peter Mastny. The dealership is very good and the show room is great. However, the service center is substandard as regards quality of repair, manager, and their personnel. BMW always advertise that they are service free for 4 years for scheduled maintenance, however when you go to their service centers they try to sell you all kinds of services that you don't need. I understand that's how they make extra income! However this is BMW and they should not be inconsistent with the company's advertisement. Fairfax BMW is one of the best dealerships I worked with, however their service center is very substandard

I have owned my X3 for almost seven years and they have kept my car in great condition.

I went in as a walk-in and was promptly attended to. Additionally, they were able to arrange for a rental immediately.

Awesome experience, awesome ride. This is my third purchase from this dealership and each experience is better than the last. You can't go wrong when working with James Duerbeck!

We wanted to purchase a certified pre owned bmw and the entire staff at BMW Fairfax was nothing sort of outstanding

I bought a new bmw x5 with the help of mr.James Duerbeck. Deal went smooth and fast. Mr Duerbeck was professional and straitforward. I was very pleased with my experience.

Had to replace my tire damaged by a pothole. The service center is great and the staff are too. I wish it hadn't taken more than an hour considering I had an appointment, but free coffee helps.

Superb sales experience with Alex Zelkin, Client Advisor with BMW of Fairfax and with Andrew Caprio, Finance Manager. Alex is very knowledgeable about BMWs and listened to my needs and concerns. He helped me find the right model for me, a 528i with M4 Sport Package. I highly recommend Alex and this dealership.

I purchased my 2013 BMW X5 this month from Erick Bautista and could not be happier. The entire experience from the time I walked in the door and made the deal was beyond positive. Erick is attentive and professional and follows up promptly. I plan on having my car for many years but I know when I'm ready to purchase another vehicle, I am calling Erick! The entire team is also very friendly and professional, management must set an excellent example.

I bought my first BMW from BMW of Fairfax and it was a great experience. My sales person, Alex, was great, knowledgeable and very helpful. He made me very comfortable and at ease when shopping for the right vehicle. The financing was even better. It was quick and easy. There was no haggling and I felt great walking away knowing I got a great deal and a gift for my birthday. I will definitely go back to this dealer when looking for a new vehicle.

This is the second car we've purchased through Fairfax BMW. We liked working with Thomas Cavey, his follow up was terrific. He was patient and perseverance was appreciated. We liked the other people we worked with too, even the receptionist was great. We especially love their service dept. and our rep Frankie Johnson.

Awesome car buying experience. Purchased a 2015 328i, my salesman Tommy Lux was very good. He has made several calls to make sure I was happy with the car. I would recommend BMW of Fairfax.

We recently purchased a 4 series convertible with the help of Mr. James Duerbeck at BMW of Fairfax, Fairfax, VA. Mr. Duerbeck knows more about BMWs, and cars in general, than anyone I have met before. He maintained a service first mentality throughout the whole relationship. He was always quick to provide answers to our questions, as well as providing multiple options to decisions we needed to make. He was always calm in working through any problems we presented, and I have to admit we provided a number of tough problems to resolve. Frankie Johnson, another key leader in Service at BMW of Fairfax, recommended Mr. Duerbeck to us. I would definitely pass on the recommendation. I hope he is in place for our future purchases!

I just bought a new X5 and it was the easiest car purchase I have ever had. James Duerbeck was the most professional sales person I have ever met. He was extremely knowledgable, patient and straightforward. If you want an easy hassle free experience see James.

I recently bought a 2015 X1 xDrive28i from BMW Fairfax and got a great deal on it. It used to be a loaner for seven month, so it does have some miles on it, but as a certified-pre-owned elite (CPO) car I got all the warranty and service same as new. The Sales Advisor, Rodolfo Herrera (Rudy), was super nice, very patient and knowledgable. I went to a few other BMW dealers and each time I felt pushed into a corner. Not so with Rudy. He allowed time to test drive various models, made great suggestions, and eventually found me the perfect car! He even picked me up from the metro and got me some Starbucks. The whole experience was very pleasant. And best of all, I love my new ride!

Found my wife's preferred white 2011 BMW X5 at BMW of Fairfax among others in Philly, NJ and NY. Chose to travel south to BMW of FF first based on a fairly priced car along with positive reviews of the dealership and Alex in Sales. The car was very nice, they were low on pricing our 2008 X5 4.8i trade-in, but excellent to work with otherwise. I was impressed with the professionalism of everyone on their team and my wife is thrilled with her car. That helped after being very disappointed with the pricing of our trade, so overall I am happy with the results of dealing with BMW of Fairfax. Alex has been with them for 19 years and answered any question I had with no pressure. I briefly met the GM, Sales Manager, Business/Finance Manager and other salesmen and the entire team there seems friendly and very customer focused. I would recommend or buy from them again.

I bought a used car from BMW of Fairfax on 11/15/14, and couldn't be more happy with the experience. The Client Advisor who sold me the car, Alex, is fantastic. No sales pitch. I don't make a purchase unless I understand the deal completely. There isn't much haggling involved, unless you count the amount they'll offer on your trade, but that is just a simple number. Alex is the reason I bought the car, although perhaps all of their employees are so simple to work with. The Finance Director, Muryam, has a great personality, and explained all of the financial details of my purchase very clearly to me. I never write reviews, so you know I was happy with the transaction when I go to this level of effort.

I order and purchased a BMW 5 series from Fairfax BMW with the great assistance of my sales professional Abed. Abed's expertise and recommendations were superb. He answered each and every one of my dozens of questions. He walked me through the ordering process and ensured that I was happy at each point in the process. I will absolutely buy my next BWM from Abed and from BMW of Fairfax.

My recent visit to BMW Service was fantastic. Frankie J is one of the best service advisors you can come across. She is responsive and upfront with any issues your vehicle has.

Alex was professional. Difficult to haggle with but I think the car was fairly valued. Confident, clear and not pushy in any way. Good brand, good firm, good quality...

Brian in sales is tops for car sales goes on knowledge and honesty. To find someone who knows more you would need to go talk to a tech at ferrari. Frankie in service tells it like it is and is honest and helpful. Their callback is quick and courteous. Definitely will get my next car there !

I strongly urge you to get a quote on any new car from BMW of Fairfax. I worked with Kurt R, and he is a very straightforward, honest and well-informed sales person. After getting quotes on a new, factory order BMW 335i, BMW of Fairfax was significantly lower than any other price. Kurt was politely and professionally in communication with me, and he was able to answer all of my questions - even researching a question which he was uncertain about. I strongly recommend Kurt Rodgers and the BMW of Fairfax team if you are in the market for a new BMW.

I would highly recommend BMW of Fairfax based on the outstanding customer experience I received from CA Will Pizzano at BMW of Fairfax. Will maintained constant contact with me throughout my buying experience (I custom ordered a car from Germany), including providing me updates on the production status of my car, transit information once the car was put onto a shipping vessel, and then upon delivery of the car to the Baltimore port. Will worked tirelessly with the inventory manager and Port of Baltimore to ensure the car would meet the estimated delivery time frame, which it did. Upon delivery of the car to the dealership on Saturday, Will texted me pictures of my car as it was being loaded off the truck and being prepped for final touches - he was equally excited as I was for the car to arrive. Will walked me through the final papers, provided a solid hand-off to finance, and then spent an hour with me in the car, walking me through the driving modes, iDrive, set up my Bluetooth, and every other feature I didn't even know existed yet (he would have spent more with me, but I wanted to drive it!). Will called me later that evening as I was driving home to ask how it was driving - suffice it to say, I was loving my first BMW, and it was incredibly thoughtful of Will to check in with me to see how it was handling. He offered for me to come back later this week if I had any additional questions on any of the features. I highly recommend you find Will if you're in the market for a BMW - he has a very laid-back demeanor, no hard selling, will work tirelessly for you to get you the car that meets your needs and wallet. On top of it all, Will is an avid BMW driver himself, so he knows the inside and outside of these cars. Extremely knowledgeable, and super nice guy. Thanks again Will for making my first BMW buying experience so wonderful.

I recently purchased a preowned BMW 3 series. I dealt with Alex Z. He was very knowledgeable about all aspects of the car. It was a very easy process and since I prefilled out my loan application they had everything ready for me when I decided to buy.

I found my dream car at BMW of Fairfax but I was about 450 miles away. They have folks dedicated to handling internet requests which was nice since I got to know the person and did not have to explain my situation over and over. All my requests were handled quickly and professionally. When I had financial questions or logistical questions about purchasing out of state that was handled smoothly. I was very pleased with the entire process. I recommend anyone local or out of state giving these folks your business.

My review is related to the sales department and I really don't have anything negative to say. Good selection and good prices compared to other places. Also, facilities are clean and inviting as you would expect from a BMW dealership.

We decided to purchase a new vehicle and chose BMW of Fairfax. The staff was truly professional and provided support all the way through the purchasing process. Any questions or concerns were answered immediately by the highly knowledgable staff. The facility is kept clean and designed for making any new car buying experience easy. BMW of Fairfax provided to best prices in the region. Again we truly appreciated the kindness and professionalism from the staff making out purchase as painless as possible. Thanks Michael

Great service! The sales personnel is very professional and polite. If you are in search for a used car, I highly recommend Kurt R. He made sure all my needs were met and questions answered. Even the paperwork processing was faster and more efficient than at other stores. Both my husband and I bought our cars at this dealership. We had a very good experience with their service department. Highly satisfied customers.

BMW of Fairfax maintains the standards and quality one would expect from a BMW dealership. The service was outstanding. Will likely buy my next BMW from this location.

This is my second time working with sales rep, Jim S., at BMW of Fairfax. Three years ago I leased my car and recently bought out my lease. Both experiences were wonderful. Jim went above and beyond to meet my needs and take care of every little detail and made sure I was taken care of. I'd highly recommend going through Jim at BMW of Fairfax, if you are interested in leasing or purchasing a BMW. You will not be disapointed with the service, experience, and of course, your new car!

We recently leased our new 5 series from BMW of Fairfax. James D. helped us and was pleasure to work with. Both me and my wife were astonished with the service James D. provided. James is very knowledgeable about the BMWs, ask for him if you are looking to get a new BMW.

Bmw dealership on lee highway treaded me just right ,first the wait wasn't alone at all the salesman greeted me with respect show me around I was pleased from what I seen and when he showed me and asked me was I interested or seen any thing that I prefer I replied yes vehicle was on sale and he was still willing to work with me. I was pleased with the customer service.

I highly recommend James D. at BMW of Fairfax. He worked with my auto broker to find me the perfect car and the deal he made packed more options and features into the car for less than I was able to find on my own. There was no quibbling over small details. I was eligible for a couple of different incentive programs and he found me the best one for my situation to save me the most money. The deal was fair and I would not hesitate to recommend anyone working with James in the future (I know that I certainly will!). The after sale service was also outstanding. While I was signing the paperwork, James personalized the car for me so I wouldn't have to worry about it - all the radio stations were ready to go, the NAV system was all set up and all I had to do was adjust my seat correctly (he helped with that too). What a great way to end the day - the car was really mine and ready to go.

Bought a 2013 X5 in August with James D. as my sales person. It took me months to decide, but I was never pressured or rushed...only given answers to every question I had and helped with the process. James was great. Ask for him by name when you call.

I had a fantastic experience with James D. in ordering a new BMW. This site would rather I not post his last name, but when I went, he was in the office to the far right. From the moment I walked into the door, he was warm, inviting, and professional. Every question and concern I had was answered thoroughly and completely. When he didn't know the answer to something, he was sure to follow up with a phone call or email. James honestly blew all of my expectations out of the water regarding the car sales experience. If my next car is a BMW, I'm going directly to him.

I want to thank all of the BMW of Fairfax staff especially David L. and Abed for making my first BMW sale so easy. It was enjoyable and I look forward to leasing my next vehicle with them!

I bought my first new BMW from this dealer eleven years ago and felt comfortable returning this past month to consider a 2013 5 Series. It was a wise decision in every respect. The sales representative was courteous and professional and I never felt pressured to make a purchase. I test drove a 2013 on a Thursday and discovered I would have to order from the manufacturer to get the car with the features I wanted. This was perfectly acceptable since I had to order my first BMW too. I returned the next day and placed the order. All in all, this has been a fine experience.

Let the buyer beware" is always good advice, but especially in used car shopping. I went over my prospective buy carefully online, including the free Carfax the dealer provided, performed all the recommended checks at the dealership, test-drove it and decided to buy it. The price was far below what comparable models were advertised for, so I knew something was up. Emile, the very friendly and helpful salesman, showed me the dealer's own repair estimate, which included four new tires and front brake rotors and came to over $1000. Even with that additional amount, the car was still a good deal, so I signed to buy it. When I came to pick it up the next day, I locked the doors when I went into the office. That's when I found out the driver's side door could not be locked or unlocked with the one key the dealer had. (One reason the car was so cheap was that it had no power locks, mirrors or windows.) I insisted on the dealership fixing the door lock at their expense, and after some negotiating, they agreed. For this I give them an overall rating of 4 stars; had they been upfront about this defect from the start, I would have rated them higher in the other categories. This is not a problem they could have overlooked, unless they never bothered to lock the car on the lot.

When I decided that my next car would be a BMW, I started doing some research on the car and the local dealerships. BMW of Fairfax was not the closest dealership to my home, but I was drawn to them because of the service I received over the telephone when I made my initial call. I called and immediately spoke with a salesperson. I explained to him that I was interested in purchasing a BMW X5. He told me what he had available and set up an appointment to come out and test drive the vehicle on the next Saturday. I went out there Saturday and met with David Chu. He showed me, again, what was available and asked me to pick out which car I was interested in and wanted to test drive. I picked out the vehicle and test drove. Of course, I immediately fell in LOVE with this vehicle! It was fully loaded with everything you can imagine. I also met Pre-Certified Sales Manager, Jim Handy, who was absolutely wonderful!! This Manager assured me that I would get a good deal and great service....and that's EXACTLY what I received. David treated me like I was ROYALTY!! He walked me through the entire process and answered every question in a professional manner. I left the dealership and thought more about the decision to buy, not who to buy it from. David called me on the following Monday to see if I had made a decision (which I decided to get the vehicle) and told me that he was getting the paper work together. David gave me his cell phone number and we spoke daily about the deal. I went back to the dealership on Thursday after work to fill out and sign all the necessary paperwork. I arrived about 7:00 pm. I filled out the necessary paperwork and David took them to Finance. Finance went over some options and figures with me and the next thing....the temporary tags were being created and placed on the vehicle. I signed all documents and at about 8:45 pm, I was leaving the dealership in my BMW X5!! That was the most unproblematic car transaction I have ever endured. I highly recommend this dealership and ask for David Chu. They are awesome!!

We have never had a more stress-free car buying experience and our 2 year old was even along for the purchases. We definitely recommend these folks! Cars bought: 2007 X5 & 2008 328i Salesman: David Chu & Rico

My experience with this dealership was nothing short of outstanding. I made my commitment to buy the preowned 2008 535i BMW telephonically after finding it on their website. When we arrived the car was parked in front, clean as if it had just come off the new car delivery truck from Bavaria, and exactly as described on the website. My wife and I were taken on a test drive to confirm our commitment to the car and it was all we expected and more. The sales staff spent a couple of hours with us, showing us all the vehicle's features, transferring our phone numbers into the Bluetooth system, giving us a primer on the iDrive and navigation systems, and answering all our questions about the many options on the car. Only when we were satisfied did we get down to doing the inevitable sales paperwork. This too went quickly and smoothly and the deal was the best we had found by far. I would strongly recommend this dealership to anyone interested in buying a BMW. The staff was friendly and knowledgeable and their selection of new and preowned cars was huge.