From the initial email with the service adviser, Shae Leuder, to driving home the experience was great! The professionalism and courtesy displayed by Shea was unmatched. Employees like him are what make BMW of Fairfax special and will always keep me coming back.

Wonderful service and good customer service experience from Thomas Grant.

Staff and GM were excellent. Car leasing was efficient and hassle-free.

Nana and James were outstanding. Definitely will recommend them and BMW of Fairfax to friends and family!

Excellent experience regarding all requested items (oil change, tire rotation, state inspection). The car was ready when promised, spotless. Danika also informed me that the software update was due, and got it performed. One aspect I would rather be different: after the software upgrade, the settings for the numbered dashboard buttons have been lost, and nobody warned me that this would happen.

Lucas was great!

Accompanying my friend here to get a CPO 328i, the overall experience is good.

Best place to shop😁

Quick, friendly service from Allan Capaldi!

Best service

Pleasant overall, good deal with good people.

I have now purchased or leased three vehicles from BMW of Fairfax. The operation in both sales and service departments keeps me coming back! I now drive all the way from Maryland! BMW is the ultimate driving machine for sure but the real difference comes from the people servicing your car and guiding you through the purchase/lease experience.

My Advisor did a good job and He took care of the issue with my Vehicle.

The estimator was pleasant, knowledgeable and keep me informed of progress. I am pleased with the work performed by the collision center to repair a dent and reapplication of clear coat paint. Best of all, I wasn’t aware that the work came with a Limited Lifetime Warranty that covers defects in quality, workmanship or materials under normal operating conditions.

Our service with Jerrell was impeccable, from the moment we arrived we received A-1 service! Ed was also very accomodating, we really appreciate the excellent service provided every time we need anything, keep up the good work everyone!

Darren did a great job showing us all the features of our new car. We are much more confident of the features. This is great service.

Darren spent an hour with us and gave us a great lesson on the features of our new X3. Thanks Darren - it was really helpful.

Allen is the best.. meets and exceeds my expectations every time.. actually takes his time explaining whats ACTUALLY wrong with my car and does not upsell me anything.. just gets me in and out

Mr. Latham was the perfect Senior Adviser! Great service from the beginning to the end. I was welcomed as a BMW owner with top class hospitality and professionalism. Excellent service. I highly recommend this service center.

This is the third time that I've had Frankie Johnson as my advisor and man, she is absolutely OUTSTANDING! Her professionalism and ability to make me feel like family is out of this world. I know that if I EVER have a problem with my car, Jackie will take care of me. It would mean the world to me if you could let her know that I truly appreciate all of her hard work and dedication! BMW is very lucky to have her on their team!

I was very well informed. She offered me free ride to the metro center if I wanted to leave my vehicle and take it back later. That made me feel good.

This was my first hand experience purchasing a BMW Allen did an amazing job from the time I walked in the door to delivery. I’ve purchased serval car before and this was an experience like no other.

Amazing from start to finish, thanks you to Bryan at sales, Thomas in service, I have no words to explain how satisfied I feel, thank you my new baby X1 have pick the Fairfax BMW her new home tooo, thank you everyone amazing team.

Walid and Eduardo were professional and kind. They made the experience hassle free and customized.

Everything was professional and excellent from the moment of my arrival to the completion of requested repairs. When returning my vehicle, it had been cleaned inside and out. I look forward to recommending BMW of Fairfax.

Best place ever for bogy work!!

Jessica is a really good service advisor. Kept me updated on all progress with my vehicle.

Excellent experience from Dennis and Feroz of BMW of Fairfax on my purchase of BMW X3! Both were very professional and went above and beyond to assist with my decision to buy a 2019 X3. I highly recommend BMW of Fairfax to friends and family and to visit Dennis and Feroz!

Knowledgeable and friendly staff. Complimentary car wash.

Thomas Grant was an excellent service advisor. Great communication and attention to detail. After many bad experiences in other BMW dealerships Mr. Grant has renewed my faith in the BMW service centers.

Mirror mirror on the wall, who’s the Fairest of them all?

Mr. Alllen Capaldi provided me the best service possible from start to finish. Thank you!

The oil service reminder light came on in my X3 the morning we were leaving home to attend a graduation in Fairfax. I called after we got in town and BMW service was glad to accommodate me. Jerrell checked me in, addressed any concerns or issues, and we were out in no time. That confirms why I came from Hampton Roads to purchase in the first place. Great selection and excellent service.

Thomas was very pleasant to work with

Very good service. Found 2017 X6 on internet listing. I am located in NJ so all discussions were on phone until delivery. I originally dealt with Nicole> She was helpful and referred me over to Sam. Sam was great as well. I had all my questions answered in a friendly and professional manner I then also spoke to sales manager regarding price and financing. All went well. Then at delivery, met with Zen (F&I) and again great service and help answering all questions. Overall great experience.

Elena deserves a 10+ rating for going above and beyond with a pleasant can-do attitude. You're lucky to have her.

Service was outstanding as always.. Service adviser walked the whole car and checked everything, also told me that the car had a recall and if I wanted to do it. Since it was going to take more time that I came for. I was offered a loaner car FREE of charge with everything even Gas, got to drive a brand new 2019 BMW X3 fully leaded to work that day.. Service was very fast and the Technician did a fantastic job. Also since my car was under warranty everything was Free...

Service was excellent, the service adviser had me checked in and loaner car provided to me within 20min.

Impeccable service!

The staff and Laszlo were very attentive, the service was great and fast!

I came to follow up on a previous maintenance and had Miss Frankie Johnson as my service advisor. She was incredibly friendly, knowledgable and helped me get on my way much faster than I expected. Thanks for having such a great service center and employing such amazing personnel!

Shea was thoughtful and professional. I could tell he knew his business. He offered a loaner car which allowed me to get around and make it back to the shop without inconvenience. This is much appreciated. Rich did a great job on the window replacement and bringing my door up to the proper specs so it will pass inspection in August and function without the constant annoyance. I could tell by the photos Shea showed that he not only put his skill into the work but his dedication to these cars -- and mine is 20 years old. I was completely pleased with the service in all respects.

GOOD!! CUSTOMER SERVICE BY JOSE IN PARTS...

excellent job from james

Service was fast and friendly .

Everyone was very helpful & friendly. Very accommodating. I was very pleased.

Friendly and pleasure business. Will return.

I needed an oil change and inspection. It was fast! Everyone was friendly and helpful as usual. The lounge comfortable as always.

Very courteous staff.

Frankie was AWESOME!!!

Jordan was great! He was very accommodating and transparent from the beginning of the process to the end. I didn't fell pushed into the vehicle, and felt he had my best interest into getting into the right vehicle for my price range and what I wanted.

It was one of the BEST experiences I have had in a long time..... Danika went above and beyond customer service. Not only did she provide service with a smile but she got me in and out in no time. I had asked if there was a rental available (b/c of my job) but she said if I can wait she would get out in 1.5 hours. Well, she delivered! I think this was the first time I was out of BMW service in less than 2 hours in 6 years. This is my 3rd BMW. So that says a lot for Danika. Danika, thank you so much for everything, for your help, for your positive happy energy and the turnaround time with my car.

Overall, it was a great experience from the moment I walked through the door. Erick was able to work out a great deal on my vehicle and accommodate on my needs to get the deal done. James also did a great job on the finance end, it was busy Saturday, however he was patient and walked me through all the information accurately and thoroughly. Great job Fairfax!

My first was not good but my second visit is good and fruitful and I bought car on the same day persons like Mike and Feroze too good

Awesome customer service from my rep Elena Tanase. Quick to resolve any issues and keeps me up to date with the status of my vehicle. Turn around time on services/repairs done is fairly quick at this facility as well. Only reason it's not a 5 star is because price wise it's still cheaper to go with an Indy shop. Dealership prices have and always will be more $$$. But even with the exorbitant prices this is my go to spot for my e60

My visit is too good I really impressed the customer service and handling the customer so that’s why I brought BMW on the same day

Excellent experience from drop off to pick up, the staff was very courteous and attentive.

Always Outstanding service!! Hands down best BMW service adviser ever!! :-)

Allen has the best customer service. I have observed him up dating the service status of cars in a regular manner so that me and other customers can plan what to do until the service is completed. I am blessed to have him as my contact person and wish him all the best in BMW of Fairfax.

Everyone was exceptional through the entire purchasing experience. Staff were knowledgeable and patient. Highly recommend.

Tyler was excellent as well as the service. Top notch

Good people great service

I was very satisfied with the service at BMW of Fairfax. Thomas was very caring and helpful. He took the time to explain all my options clearly.

Awesome service as always

Staff (Tyler Parow) was very courteous and professional. All work completed in a timely manner.

Brian Markulin is an exceptional Client Advisor, very transparent and patient throughout the entire process of purchasing a CPO 2016 X5. Zen, the F&I person who assisted me to close the sale, was very thorough and no-pressure. Excellent buying experience overall.

Best dealership in Northern Virginia! This is my second BMW from this dealership. Mo was my salesperson -- He was great. Very knowledgeable, patient, and made sure I got into the right BMW -- Ryan, the sales manager gave me a great deal. Darren, "the genius" gave me a comprehensive tutorial (over 1.5 hrs). Answered every question. He is a true genius. I've had my M340 for a week, and couldn't be happier! Thank you BMW!!

I had a great experience purchasing my second BMW from BMW of Fairfax. I saw the vehicle online and had a unique request since I am living overseas. I worked with Erick Bautista and Zen Mani; they were both great and made the whole experience easy and fast. Thank you to everyone at BMW of Fairfax!

I recently just bought my car I was leasing and had the best service in doing so. Driton found the best deals for me and really cared about what I was looking for. Very kind, helpful and genuine! Thanks to Driton and Farris I am very satisfied with my purchase!

I can’t say enough good things about my sales rep, Thomas Cavey. I came into BMW of Fairfax just to look around for a small SUV. I have been driving Mercedes for 40 years and started looking at a Cadillac ST5 SUV because I have a friend that bought one and I was totally taken by the new parking technology. I drove one and was impressed, but not sold. I wanted another Mercedes, but I didn’t like the configuration of the instrument panel and control area. Thomas was so friendly and knowledgeable and so very patient with me when I asked millions of questions. I test drove the X3 and immediately decided to get it instead of the Cadillac. He spent quite a bit of time with me explaining all the options I could get on the car and the financing options. He was never in a hurry and I ordered my X3 that day. He kept me informed about when to expect delivery of the car and I very much appreciated that. I have had the car for three days now and I am so glad I bought this X3. Thomas even called me today to thank me for buying with him and asked how I was liking the “BMW Experience”. I am new to this dealership since I have been a Mercedes owner, and still am one, for all these years, and, so far, I am very happy with my interaction with BMW of Fairfax.

The advisor provides always excellent services.

Easy to work with car salesman. Purchased 2 BMWs from them.

Salesman and financial manager provided outstanding customer service.

The service at BMW of Fairfax is excellent! I will continue to lease exclusively from them for all my cars in the future!

I have been working with Brian since the end of August, placed the allocation for an X5 with third row. BMW kept pushing back on production time of the 3rd row, and Brian was great with keeping me informed along the way. I ended up with the X7 because the production of third row for the X5 became indefinite with timing.

My service advisor is too good and very knowledgeable.

The staff were really helpful and responsive. I liked the way they interacted and explained about the vehicle and the documentation . Would suggest my friends to checkout the vehicles at this dealership.

Karim was one of best salesman I have had the pleasure of working with. Any questions I had he answered thoroughly. Not once did he lie or push me into making a deal and made me feel very comfortable and treated me with the utmost respect. When speaking with the finance person, I can’t remember his name, he as well was very professional and treated with the utmost respect. Overall my experience was outstanding and will highly recommend BMW Fairfax to my colleagues and will return if a vehicle peaks my interests. Kudos to all and keep up the great work!

Very good experience. The service advisor Elena Tanase was very helpful and professional. They identified my car's issue as a known issue. Parts were replaced and car was ready the same day. No scheduled appointment was needed.

All topics and questions were answered promptly as well as feedback on possible scenarios which can prevent costly overruns. My wife and I had a great experience.

Dennis T. was very helpful and tailored the choices to my specific situation. He never felt bothered, and I never felt rushed. He even answered text messages late into the evening. I feel like I made a friend after this process.

No complaints. Everyone was accomodating that day. One of the service manager (Konrad) was always on the floor making sure the service line was running smooth which I thought was impressive.

Customer service is and always has been amazing and will always continue to work with BMW of Fairfax!

Direct, easy, personable. Nonissues

I showed up 45 minutes prior to closing at the repair center with request to remove raku tracking software and repair a lost seat belt. I was met in a timely manner by one attentive young man who quickly referred me to his supervisor SHEA. Shea was very professional, attentive and accommodating as well as clean cut and clearly ready to serve in as much to do what he could get done in the limited amount of time the repair center was open. Shea made clear how limited minutes we had with the window of time setting my expectations. Shea exceeded my expectations and within minutes he found me in the refreshment lounge and told me the job had been done with minutes to spare. I took the opportunity to double up my concerns to remove the Raku system and why. He gave me his full attention and listened. And understood. I cannot express how rare 5-STAR service truly merits a 5-STAR rating - but Shea blew it out of the water. Good for you BMW Fairfax for recruiting amazing and rare talent like Shea. He is the personification of "old school" customer service... such a refreshing and surprising experience today. Thank you Shea and thank you GM Mike Walker BMW Fairfax. You run a tight ship with high standards and it shows in the details.

Nice selection of cars and friendly staff!

Jessica was amazing and very thorough in checking everything a d provided great customer service. Best service center by far in NOVA.

Prompt service. Friendly, knowledgeable, professional and courteous staff.

Service Advisor Thomas Grant was exceptional. Guided me thru a recall and other maintenance needs that I had for the day. Super courteous, knowledgeable, and enthusiastic. I can't say anymore. Keep up the awesome job!

The commitment of your BMW Fairfax team should make you proud. My salesman Sam provided all the information I needed quickly. His follow up was excellent. He connected me with the finance manager and helped make the buying of my used 2011 550i Gran Turismo a pleasure. I live in Maryland and I had to park my car at the train station. Sam picked me up an brought me to the dealership. I felt valued and well cared for. My only regret is that I do not live closer to BMW Fairfax VA. I would certainly buy from them again. The car was very clean and the detail crew made my vehicle look and smell like new. I had one issue and the Pre-Owned Sales Manager Qais Yousefi promised to take care of the issue and was very professional and courteous. Probably the best pre-owned sales experience ever. Thank You.

Annual safety inspection, oil change, belts replaced, new tires - all done well, especially considering the car is 24 years old.

Great service and no shortage of loaner car. Thanks for paying extra attention to details of my diesel X5. Special thanks to Tyler Parow for your friendly service.

Tire blew out on my way thru DC on my way home. The dealer had the tire I needed on hand and replaced the blown out one promptly. Was impressed by the friendliness of the staff and the many amenities like coffee, cookies, TV and magazines available to those of us waiting for service.

After going in to possibly lease a new BMW, I ended up buying a 700 series! Erick and the entire sales team were great. No pressure, no annoying sales pitches but they answered my questions, gave me plenty of options, and let me come to the best conclusion that fit me and my family. Very good deal too - which doesn't hurt. Very positive buying experience.

After going in to possibly lease a new BMW, I ended up buying a 700 series! Erick and the entire sales team were great. No pressure, no annoying sales pitches but they answered my questions, gave me plenty of options, and let me come to the best conclusion that fit me and my family. Very good deal too - which doesn't hurt. Very positive buying experience.

My Experience with my service Advisor Mss Frankie Johnson was terrific. She always meets me at my car in the service bay at the appointed time. She thoroughly went over everything that would be done and told me upfront what it would cost. I elected to wait for my car and she personally came to let me know it was ready, and she walked me to the cashier with my paperwork and insured that I was taken care of immediately.

Overall, a great experience. This is the fourth BMW I have bought from this dealer in the last 15 years. They are consistently a grat dealer to work with for purchasing a car.

Friendly sales rep. He was not pushy. Respected our time constraints and provided the information we needed.

Friendly, helpful, informative service! The lobby had Wifi so I could continue to work while my car was being serviced. The only setback was the technician was not able to be found when checking out which made the exit less smooth.

Laszlo Babos exceeded my expectations, overall experience was amazing.

My experience at BMW of Fairfax was one of the top car purchasing experiences. Abed and Jaafar were very helpful, patient, and great at answering all my questions. Also, the level of professionalism and knowledge of BMW Genius, Darren, allowed me to feel like I was in good hands! This dealership has a great customer service!

Definitely one of the best car dealerships I have ever dealt with! They were helpful, efficient and best of all NOT pushy. They helped me find the car I wanted at my price point and even helped me save money. I recommend you speak with Erick Bautista here, he was very good in helping me get what I wanted.

Once again BMW of fairfax took care of me and my 2015 5-series. Hit a pothole and bent my rim. and they provided a loaner and process my tire tire and rim protection easy. Shea help process everything even from his home while sick. Cant ask for anything else. He was honest on some bad write up on him. I give people a chance because you cant make EVERYONE happy. Be Bless.

Super professional organization from top to bottom. Rudy was who I dealt with. I would call him a facilitator rather than salesman. I ha a list of 5 cars to look at. He listened to what I wanted, took a look at inventory and picked one that happened to be on my list. I loved the car and the fact that Rudy could answer ALL my questions.

Fast and quality service

Excellent customer service!! The car was ready well in advance of when I expected it. Thanks BMW of Fairfax!!

Great dealership! From the moment I walked in, I was greeted warmly by Ronnie at the front. Petr helped with the sale of my X3. He is absolutely fantastic and goes the extra mile for his clients! My last stop was with Mariam in finance and she did a terrific job explaining all the details of the sale to me. I would recommend this dealership to anyone looking for an easy car buying experience!

Once again, my SA (Elena Tanase) and her team were very quick and thorough in resolving my repair and getting me on the road again. Elena listened to all my concerns, kept me fully and timely informed during the repair and got the work done, exactly as requested. The emailed inspection report is an added bonus. I am very happy with the service provided by Elena and her team. Many Thanks, John Key ---------------- Update on 2/27/19 - I went back for an oil change and warranty repair on some previous work. I could just quote my review from previous visits. After a bad service experience at a BMW dealership much closer to me, I have been coming to BMW of Fairfax for about 2 years. My SA, Elena and her team are always on point with quality of work, communication and timeliness. Much appreciated, John Key

BMW Fairfax did an awesome job on my recent maintenance visit!

Service Advisor, Lucas Sibold, is knowledgeable and provides great excellent service/advice!

Great service and above-average customer service from the receptionists to the Service and Sales representative. A shout out to Frankie Johnson who has been supporting me and the service of my 2011 BMW 328I for years! Frankie is consistently responsive to my needs and keeps my service ticket within her line of sight and influence. Noting some of the other comments - I will add that I first came to BMW of Fairfax when I could not get a BMW Alexandria salesman to work with me (actually two salesmen) on the purchase of my first BMW in 2008 when I bought my first 328I. There is no comparison between the Fairfax team and the Arlington team. Fairfax Team #1.

I went to the dealership without having an appointment of which I did it on purpose because of having a bad experience with other car dealerships that kept on calling and bogging you to come and visit and do a test drive. I did not want to be pressured to do all that. When I went inside I was greeted by someone and was introduced to Rudy Herrera a client advisor. I went to look for the x5 that was posted on Cars.com which was not available at the lot at that time. I ended up doing a test drive with the x6 which was on display at the lot. Rudy explained thoroughly the features and specs of the car and after a short negotiation I ended up getting the X6. Rudy is a well mannered person and staright to the point. His manager (Ibrahim) did not even pressure me to buy. He also gave me a good deal with my trade in car. I will definitely recommend BMW of Fairfax. 5 stars!

The Service Center is well lit, clean and runs efficiently. I dropped the car off and was immediately taken to the metro. Paying on-line was easy and the pick-up from the metro was quick.

We really were impressed with the entire experience. Petr explained everything thoroughly and he was very professional and prompt.

I brought my vehicle in for walk in service. Allen, was great in knowing what is best for my vehicle at it's high mileage point. I didn't feel pressured to purchase unnecessary service. I was in and out in a couple of hours.

I had a very positive experience buying my first BMW at BMW Fairfax. Rudy (salesman) was great - he answered every question, was easy to get along with and didn't push at all. He's still answering my questions days after I bought the car! The sales manager was easy to work with as well. It was easily the best car buying experience I've ever had.

Love that I can take my car in anytime and they'll make time for me. Shuttle and rentals are great. They went out of their way to fix my car. After I had already taken it home they called me and asked if I could bring it back in so they could take care of a few more things free of charge. The mechanic Dale did this himself after realizing he could have corrected somethings we did not first realize were covered under warranty. I've never had an experience as good as this with my Mercedes or Audi or any car for that matter. Elena my service manager was outstanding keeping me informed and she and Dale worked together to get my car ready much before they told me it would be done.

I can't say enough about my experience with BMW of Fairfax and my client sales rep, Alex. He was truly amazing and a pleasure to work with. If you are looking for a BMW I would recommend going here.

Annual Maintenance and State Inspection - everything was good, except they were out of back windshield wiper blade. Need to go back in a week time. Facilities - have snacks and drinks and WiFi - good. What would be better is to have seating like a living room setting. Since I have to sit there for a little more than two hours, while reading, I would like to raise my legs up and perhaps have an end table to put my drink instead of putting it on the floor.

Great service experience. They didn’t forget any detail. Terrific service team. Ask for Shea.

Had a great experience at BMW of Fairfax. Walid Khalil was very friendly and helpful. This branch is much better, friendlier and more responsive than the one in Alexandria. Highly recommended!

Customer service is top-notch! Allan was instrumental in narrowing down my decision and Farris (sp) was their money man who worked the numbers so that I got the car I wanted. If you like straightforward and pressure free in your buying experience, then you need to come here. Thanks BMW Fairfax!

Thomas Grant?s customer service was great. He kept us updated on what was going on with our vehicle

Prompt service and answered all of my questions. Great experience every time.

Thomas G. 👍🏻👍🏻👍🏻 thank you!!

As always, the service was effective, efficient and very courteous. That’s why my husband and I keep coming back ! Thx!

We looked at virtually every luxury SUV available before deciding on the X3 M40i, which had the best features and performance to meet our requirements. We went to several dealerships and ultimately decided to give our business to BMW of Fairfax. Mo worked with us and was extremely knowledgeable and very easy to do business work. He made the process exceptionally easy, smooth and comfortable. If you're in the market for a new vehicle, we would highly recommend that you talk with Mo at BMW of Fairfax. Thanks, Mo!

Great support in taking care of the recall issues.

LOVE IT!!!!!!!!

Best experience Ive had at any BMW dealer and Ive been to all of em in the DMV area. See Kareem in sales...Dude is so cool, helpful and knowledgeable!!!!

Husband owned a X5 and we went to test drive a new 2019 X3. Abed was our sales associate and he asked a few questions and then pulled the car of my dreams. Other cars did not come close. Best was the ease of the deal and possession of the vehicle. Thanks BMW of Fairfax!!

Karim Salhi was very helpful in selling us a pre-owned car. He treated us well, and even let our kids borrow his ipad to watch PBS kids while we had to wait. We recommend you go see him if you are interested in any of their pre-owned cars.

Lucas Sibold and team, once more delivered to me an outstanding service.

Service from the time I called and spoke to David G to Danika assisting me as the Service Advisor was great.

Customer service was top-notch! Allan was instrumental in narrowing down my decision and Farris (sp) was their money man who worked the numbers so that I got the car I wanted. If you like straightforward and pressure free in your buying experience, then you need to come here. Thanks BMW Fairfax!

Excellent, attentive service.10

Exceptional Service! Lucas (service advisor), Robert (technical lead), and Charles Barber (service manager) will go above and beyond to address issues and ensure 100% satisfaction! BMW of Fairfax Service has my highest recommendation!

I am very satisfied with BMW services. I do appreciate for your great work.

Mo and Andrew were both great! Mo, did a great job showing me the car, its features and looking for others in other dealerships. He took the time and was very patient. He also did great on the trade-in and negotiating the final numbers. Very professional and great demeanor! Andrew made the signing process easy and quick! He also provided good explanation on additional coverage, without any pressure to buy! The process was simple, thorough and pleasant. The facilities are clean, modern and very well maintained!

BMW Fairfax service adviser Andreea Rebaltescu has restored my faith in BMW dealerships! After terrible experiences at other BMW dealerships I'm happy to say that I have found a 'home base' for my BMW. Andreea is always friendly, very knowledgeable, and seems to be the only down to earth BMW service advisers in the area. She gets an A+! She actually helped me save a bit of money, too. If you need a no-nonsense BMW service adviser who will treat you like a client and with respect, go see Anreea Rebaltescu at the BMW Fairfax. You won't regret it!

X-3 service was in and out before 1000, fast and efficient thanks to Frankie Johnson.

Senior Service Advisor, Miss Frankie Johnson, is the absolute BEST Service Advisor in the BMW of Fairfax Service Department! The professionalism and technical acumen she consistently provides has ranked her the Region's #1 Service Advisor by BMW of North America for her OUTSTANDING 5-Star Customer Service. She attentively listens to my concerns with my BMW and ensures all issues are resolved in the most expedient manner possible! I will only schedule my BMW Service with her and no one else! She is the ABSOLUTE VERY BEST!!! Ask for Miss Frankie Johnson as your BMW Service Advisor each and every time and she will ensure your vehicle receives the care and service it deserves!

Mark has always been more than friendly and helpful any time we have needed service! He certainly goes the extra mile.

During the 10+ years of doing business with BMW of Fairfax, my wife KC and I had the good fortune of having Frankie Johnson assigned to us as our customer service coordinator. She is conscientious, thorough, polite and with terrific people skills. We have had 3 separate BMW vehicles serviced by BMW of Fairfax and in all cases when Frankie was our service coordinator, the work was done professionally, progress easily monitored as Frankie always returned calls, and never a high pressure pitch to get deferred services taken care of "on-the-spot" though she would always tell us what was recommended and would offer a tech's advice if we so desired. Frankie actually made car maintenance painless (if not pleasant) which is no small task.

The experienced we had at BMW of Fairfax was the best we have experienced in trading in our car and purchasing a used BMW.

This review for outstanding work by Alexander Yakovlev at BMW of Fairfax. I was looking for new car and was really interested to see how the new X5 looks like and what it has to offer. Alexander was able to meet at the time it was most convenient for me. His knowledge of cars is phenomenal. He gave me in depth information on all the options, features, warranties. He literally knew the answer to every single question I asked, and I asked a lot. Like a LOT! He was very polite, friendly, not rushed, and I truly felt that I am valued as a client. He gave me unbiased recommendations on the solutions that would best fit my needs. I am beyond happy and cant thank Alexander enough. I would highly recommend Alexander to anyone who is looking for used or new BMW. You will not be disappointed with his service.

This review for outstanding work by Alexander Yakovlev at BMW of Fairfax. I was looking for new car and was really interested to see how the new X5 looks like and what it has to offer. Alexander was able to meet at the time it was most convenient for me. His knowledge of cars is phenomenal. He gave me in depth information on all the options, features, warranties. He literally knew the answer to every single question I asked, and I asked a lot. Like a LOT! He was very polite, friendly, not rushed, and I truly felt that I am valued as a client. He gave me unbiased recommendations on the solutions that would best fit my needs. I am beyond happy and cant thank Alexander enough. I would highly recommend Alexander to anyone who is looking for used or new BMW. You will not be disappointed with his service.

Great experience with BMW of Fairfax. Thanks for the great service, Andreea and Thomas!

Took care of BMW recall with no issues

Excellent service

Good service advisor, provided loaner

The people were very nice and theirs a lot of staff and attention to detail. I like the fact that they inspect the car in the lane this is a great way to make sure theirs no disputes if any damage. The car was returned clean and all service performed as requested. Better than other BMW dealerships by far and no pressure. Its a big shop the biggest I have ever seen. The free drinks and snacks really nice. Highly Recommend!

Bella runs very well now, the only problem was the next day when I started her up the engine oil light came on registering a quart low. Lazlo mentioned BMW decided to remove the dipstick from the oil reservoir to check the level, so the only way to check is via computer and if it isn't caught then...BMW!!! PUT THE DIPSTICK BACK!!! Otherwise you're inconveniencing your customer! I had all my levels checked, therefore should NOT have had to BUY oil or take my car back over there for them to put oil in. Other than this unfortunate event, the service is always great at BMW of Fairfax, and Lazlo was wonderfully helpful.

Experience was fine. It took up to 3 hrs for annual service.

I’m guessing people don’t really walk into a car dealership thinking they’re going to have a stellar experience. Buying a new car is a pain, trading in the old one is a rip-off, and they basically forget about you after you drive away in your new car, right? Maybe. That’s been my prior experience at other BMW dealerships, and thanks to the inter-webs, I found BMW of Fairfax. Here’s my story: I had my eye on an X3 M40i for a few months before finally finding the one with the exact bells and whistles I wanted at two different dealerships. I also wanted to get an estimate for trading my X1 in. The first dealership I went to was closer to my house, so I went there to test it out. No one greeted me, no one received me for my appointment, so I almost left. When someone finally was available to meet me, they had me discuss numbers before even test-driving the car. When I said his numbers were way too high, he suggested I look for something less expensive. He offered a laughable amount for my trade-in, and wouldn’t budge on the amount at all. He made it really easy to walk away feeling bad about myself and the whole process. The next day I drove 45 minutes to the Fairfax dealership with low expectations and an appointment to meet with one of the sales managers. I was immediately greeted by Mo, a very polite, relaxed salesman who escorted me to the car I was interested in. The car even had a tag with my name on it (who, me?). We went for a test drive, and I finally felt like I was talking to someone who was genuinely interested in helping me get to know the car and make sure it’s the right one for me. When we got back, Mo made sure the X3 had every feature I wanted and patiently walked me through every possible payment plan. I was offered a very reasonable amount for my trade-in. Shoutout to Ryan, one of the sales managers, who made the whole process seem smooth as butter. Also shoutout to Jaafar in finance who knowledgeably answered every question. I keep thinking it was a dream, but I look outside and there’s my big beautiful baby looking back at me. I got the dream car I wanted at a reasonable plan. I traded in my old car for a fair price. When I experienced a hiccup after the sale (title transfer stuff) it was immediately addressed and resolved. IT’S SO WEIRD WHY ARE THEY SO NICE AND INFORMATIVE AND COMMUNICATIVE Five star experience, I hope they never change.

While it took longer than expected to complete the the repairs, Henry Garcia made sure the job was done properly. For example, the front bumper the insurance company wanted to use did not fit right. Henry worked with the insurance company and persuaded them to use BMW original equipment. Again, Henry wanted to make sure the job was done right, and I appreciate that. This is my second time using BMW of Fairfax Body Shop. Hopefully I will not need any more body work done to my car. If I do, I will once again use BMW of Fairfax Body Shop. With that said, I obviously recommend them to anyone who may need body work repairs.

Best place to work and shop, BMW Fairfax's staff are great! Professional and pleasure to work with! Specially The GSM (Maryam Malikyar) was really helpful! I will definitely go back and refer all my friends and family to this place.

From Sales to Service to Parts to Body shop, BMW of Fairfax is definitely the place for all of your BMW wants and needs. I have been a customer since 1985.

Normally everything is completed well. With this last visit I emphasized resetting my clock. They did not do that. They said they could not wash my car due to weather conditions, but it was a clear day.

Excellent customer service. Elena did a superb job taking care of my service!! Thanks!

I can't say enough about my experience except, it was well worth the 13 hour drive and hotel stay. I'm an extremely satisfied customer who appreciates good customer service; thus, the reason I took the time to write this review. Perhaps you'll decide to take the risk as I did... ;) Mike P.S. It's been more than a week since I purchased my vehicle whereby I have had to take both Ferris and Alex up on their offers to call them (regarding a couple minor items) on their mobile numbers anytime. And not that I was too surprised, but they both returned my calls promptly with the same level of enthusiasm as they had before the sale!

Faris and Alex were great they gave me the best experience I enjoyed doing business with them

Good services. Would recommend.

Danika was great at assisting me with my scheduled maintenance for my vehicles. Always reliable, provides updates, and gets me in and out quickly.

I am extremely happy with the service provided by BMW of Fairfax Service Department.

Not a large selection of vehicles, 2018 models are more marked down than the 2019 models. Dealership is very clean, restroom have free mouth wash, staff is helpful and knowledgeable. Service department is down the street 3/4 of a block, didn't see any free loaner vehicles.

straight forward sales process

I recently had my BMW X4 in for service at Fairfax BMW. I had a great experience. My service representative Thomas G. was awesome. He was very helpful and attentive. He kept me apprised on the status of my service appt. It was fast and efficient. I asked him about an upcoming service I would be needing in the near term and he provided me with options and pricing. I was very satisfied with my service appt.

Service excellence!!

I use them for parts for my 22 year old M3. Order online then pickup to get 20% off retail.

My customer service rep was very polite, honest and kept me apprised of what was going on with the car from a service perspective. The waiting area is phenomenal. It's large, clean and they offer espresso, coffee, water and sodas while you wait at no charge. They also offer Wifi and have several TVs to keep you occupied while you're waiting.

excellent service. very friendly, first class dealership supporting your needs to make a perfect buy. Assad is the #1 agent.

Laszlo | Service Advisor for BMW of Fairfax Laszlo is a top-notch Service Advisor!

Great experience overall

My customer service rep was very polite, honest and kept me apprised of what was going on with the car from a service perspective. The waiting area is phenomenal. It's large, clean and they offer espresso, coffee, water and sodas while you wait at no charge. They also offer WiFi and have several TVs to keep you occupied while you're waiting.

My service representative was knowledgeable, friendly and attentive.

My customer service rep was very polite, honest and kept me apprised of what was going on with the car from a service perspective. The waiting area is phenomenal. It's large, clean and they offer espresso, coffee, water and sodas while you wait at no charge. They also offer Wifi and have several TVs to keep you occupied while you're waiting.

Frankie Johnson was my service professional... She was excellent. She listened to my concerns, understood my service needs, stayed in contact with me through out the repair process and services were provided as promised. Frankie deserves five stars!

The best services, professional people and friendly.

We had an awesome experience at BMW Fairfax!! James Duerbeck was very professional and knowledgeable. He gave us honest advice on the options we were selecting from. It was quick and super easy.

Good quick while I waited service visit and inspection.

BMW of Fairfax certainly provides the high end service you would hope for and expect. Their service department is attentive to its customers, prompt in starting and completing most services, and have appeared trustworthy over the past 2+ years with me and my car.

Fairfax BMW always does a great job. They are friendly, professional and very accommodating. My Service Adviser is Tyler and he always goes out of his way to deliver excellent service.

I went to this dealer for an oil change. This was my first oil change since purchasing my 2017 330XI in April of last year. The process was very smooth. They called to alert me of the need for an oil change, scheduled the appt and called with a reminder. On the day of service, they changed my oil, noticed that my wipers were "squeaky" and changed those, and also did a courtesy wash / vacuum, even though the temps were close to freezing. I appreciated the extra attention. The waiting area is nice and comfy, and I was in and out in about 1.5 hours.

The service agent, Laszlo, immediately approached me when I arrived at the service center and assisted me for the required service. Service done on my vehicle was done really fast.

Great customer service, very good service visit! MARK Stout was our service tech and did a great job for us

BMW Fairfax performed recall work on my BMW. No problem making appointment (although I did continue to receive reminders to schedule the repair after appointment was scheduled). Representative was courteous and efficient when I dropped off the car, and it was ready within the time quoted. Complimentary car was was appreciated.

Jessica was awesome. Service was great. Waiting area was clean and food was good

Was very pleased Jessica in Service is always top notch

James Park is very friendly and helpful with my purchase. I love my SUV!

Another great experience at Fairfax BMW. Tyler is an exceptional service advisor!

My experience with the services I received from BMW Fairfax Service Center is always outstanding. My Service Rep, Mark Stout, is very professional and very helpful. The woman who is in charge of the loaner cars department is just as professional and helpful.

Always great service. However, always too much time between when the repair is done, leaving the cashier and getting into your vehicle.

Great service by Frankie Johnson!

Service department of BMW of Fairfax is truly excellent . They make sure that all repairs are completed in time, always keep customers well informed on status and cost of the work, and do everything possible to meet all customers needs.

Everyone there did a great Job. Everyone was friendly, courteous and knowledgeable. Drop off and pick up was quick and easy. Will definetly return for service when needed.

I drove in as a "walk-in" and waited about 2 mins until Thomas walked to me and kindly asked if I'd been helped. I told him the issue and he told me the techs would take a look and he'd be back to tell me the results. He walked me to the waiting area and was back within 10 mins with the diagnosis (nail in tire). I told him I purchased a tire warranty so he did all the legwork to find the paperwork and after I signed the work order, I was out within the hour. He kept checking in on me and was the epitome of professional and courteous. I will be sure to ask for him next time! Thanks so much BMW of Fairfax for the excellent customer service!

All around awesome service and friendly environment

Fantastic process and highly professional. The full team was extremely accessible and responsive. Moreover, they have been very prompt with follow up questions to ensure the experience met expectations and to schedule introductory technology sessions.

Erik B. did a great job listening and answering all of our questions. He’s a no-pressure salesperson that’s more interested in you being an informed consumer rather than buying with regrets.

Easy to make an appointment. Excellent customer services. Friendly staff. Offered a ride to the metro. Good quality of work. Kept me informed of the process in repair and finished in a timely manner.

Bought a used bmw from another dealer. I have never owned one before. The service team at this location was awesome. Not only did they take me same day as my issue, but took the time to teach me a little more about the car.

Excellent experience. Extremely attentive salesperson. Great General Manager. Will be back for another car next year.

Shea Lueder was very knowledgeable, professional and helpful. The work was done in less time than estimated.

Wonderful. The staff was friendly and knowledgeable

MS. DANIKA CLARK ASSISTED ME QUICKLY AND VERY PROFESSIONALLY. SHE QUICKLY PROCESSED ME IN AND PROMPTLY CAME TO LET ME KNOW WHEN THE SERVICE WAS COMPLETED.

I was very pleased working with Jerell Latham when I brought my car for some repairs. He is polite, curtious and very professional.

I’ve been going to BMW of Fairfax for 18 years. I really trust their Service Department. Frankie is the best!

I have bought seven new BMWs from BMW of Fairfax, but this review is for recent service. I have taken all my cars there for service. For the last seven years, at my request, my service advisor has exclusively been Frankie Johnson. I have come to expect, and consistently receive, outstanding support from her. So, she is the reason for all the stars (except for the great service lounge, where I frequently choose to wait -- get the grilled cheese and bacon on multigrain with pepperjack!).

Jessica Villanueva is the Best Service advisor there. She takes great care of me and my car. Thanks for getting my car back to me before Christmas.

Service check was fast and efficient. Not as expensive as expected!

This was the second BMW we have purchased from BMW of Fairfax. Brian, was our agent for both purchases and we highly recommend him to any buyer. He understands the customer and the product and is extremely polite. Service for our first BMW, a 2014 320i Xdrive, was always done at the BMW Service Center in Fairfax. This is a topnotch facility with a very professional staff.

Two factory recalls handled with professionalism and courtesy!

The professionalism and responsiveness of the staff helped me decide to purchase a vehicle within a day

My husband and I visited two Bmw dealerships and we were not satisfied with their offers and customer service. So, we decided to give the Fairfax BMW a chance. From the moment we walked in, we felt welcomed. They treated us as if we were already their customers. Our sales person, Bryan, took really good care of us. He was very patient (since I kept changing my mind :D ) and was able to get us a great deal on a 2019 X3. My husband and I are so happy we came here and we love our new baby! Another positive thing about this dealership is that they are one of the very few dealerships in the DMV area that actually posts vehicle prices on their website. That way, you know what to expect when you get there. I noticed that this dealership practices excellent teamwork (and everyone respects one another). I would def recommend this place!

My service advisor was Shea Lueder and his performance was outstanding. He is the ONLY service advisor I will see at BMW. He goes the extra mile. Totally professional.

They have the best Maintenance Representatives I've ever encountered. They are courteous, extremely knowledgeable, and very effective in getting the problem resolved. The best dealership I've ever experienced.

One of the smoothest car buying experiences I have ever had! Bouch was extremely helpful in finding my desired car and answered all of my questions. The process itself went very smooth, and the staff at BMW of Fairfax were both professional and detailed. I will definitely recommend friends and family to buy their cars here!

BMW of Fairfax is my favorite dealer, Excellent service, great pricing and very professional staff and tech. Best BMW dealer in the area. Especially the advisor Lucas Sibold is very nice and professional, he always give you the best advice, thinking about your demand, highly recommend him

Danika was my service advisor at BMW Fairfax and she has the best customer first approach. She listens to exactly what I needed and got everything resolved and more. Also, the lounge area is very comfortable to watch TV and do some work as well. Free beverages and snacks while you wait!

My experience comes from the Pre-Owned portion of BMW of Fairfax. My "Client Advisor" was Mr. Jude Mudubuko. A very knowledgeable 14 vet at BMW. I was very impressed with his knowledge, customer care and devotion to making sure I learned all the features of the 5 series I ended up purchasing. Premier service without a doubt.

Petr was exceptionally professional and VERY courteous. He handled ever aspect of our purchase with care and skill. Petr was patient and used his considerable knowledge to ensure I was fully satisfied with the car I chose. He orchestrated a comprehensive session to get me familiar with the many features of the extraordinary vehicle I chose. This is one purchase for which I have absolutely no “buyer’s remorse”!

My experience with my Service Tech Tyler Parow was great. He was very professional and kept me up to date on my vehicle while it was being repaired.

All done right and on time. Credit much of this to Allen Capaldi my service representative!! Thank you again Allen!!!!!

Great attitude, great advice, great follow up. Mark simply makes it easy and painless.

I came in without a reservation bu they took me anyway! That is what I love about BMW of Fairfax. I will always go there.

This is the 3rd BMW I have bought from BMW of Fairfax and the second car from my Sales Consultant James Duerbeck. James is the best consultant I have ever delt with. He helped us understand all the options offered and helped us pick out the ones we really wanted. There was absolutly no pressure. The offer on the BMW we traded in was better than fair. The final price of the car was extremely good too. Since we special ordered our car, James kept us informed of the build and delivery status throughout the process . James' delivery of the car was super. He set up all the safety and operating features in advance. He them spent a lot of time going over everything we us, letting us ask all the questions we wanted . James is terrific and he really cares about delivering a great product. If you think you might be interested in a BMW, go to BMW of Fairfax andask for James Duerbeck!

Just bought a used BMW and went to the Fairfax, Virginia location for a 30,000 mile service. Great representative (Jessica Villeneuve), who is efficient, friendly, and knowledgeable. A wonderful first time experience with a BMW service center, with comfortable facilities, a clean loaner, and quick service. The only drawback? It can be a busy place at certain times.

This is what service should be. I highly recommend them without hesitation. Truly customer oriented and answered all my questions.

Ease of scheduling, courtesy of the support staff and completeness of service

Our service representative, Frankie Johnson, is the best service person I have ever worked with. It is the reason why I have had service done at Fairfax BMW. She has been great at diagnosis and she has never failed to help when asked.

I live in Florida, they are in VA... scary, right?! BEST car purchasing experience I have ever received and it was not local! Alex was outstanding, made it super easy, constant contact, beyond thrilled!!!

experience and knowledgeable staff.

quick competitive and comfortable

The dealership facility is very nice and had great accommodations. The cafe shop offered free beverages and snacks for their customers. The waiting area is nicely designed with comfortable chairs and big screen TVs. It was a great experience. And they washed my car.

My service advisor Frankie was outstanding. The best I have had since going to Fairfax BMW.

Staff were friendly and very efficient. Work was done in a timely manner and waiting room was very comfortable.

Increidble experience with entire leasing process. Highest recommendation!!

I had one of the best experiences while buying a car. Everyone was great, professional and friendly. I will definitely come back to this location.

Bought a 2007 X5 from out of state. Had BMW of Fairfax go over the car with a fine tooth comb and fix everything. The car is as good as new now!

Excellent service. I was quite pleased with the entire process.

I just wanted to take a moment to commend and thank the entire BMW of Fairfax Service Center team, and especially David Goldberg, for their professionalism and help recently. Long story short, I discovered I had a nail in my tire yesterday but had to work until 7pm. Despite closing at 7pm and my X5 not being towed to the dealership until 643pm, they were still able to take possession of my car last night, schedule for a new tire to be placed and also work in a needed routine service appointment this morning. They also managed to provide me with a loaner car at the last minute yesterday. And it only cost me $50 for my tire warranty deductible! All of this above and beyond customer service and I was thinking they wouldn’t even still be open last night. From the BMW Roadside Assistance to the towing service to the dealership staff, it was a 5 Star, wonderful experience. If you have to face a flat tire, it’s great to know there are people like this to make it as stress free as possible!

Excellent Everyone is friendly and attentive. Facilities are first in class and clean.

The support team is awesome. The service was professional, timely and responsive. Five out of five stars!

BMW employees are so nice and accommodating. They are the best!!!

The tech was able to resolve my issue at a fraction of the estimated cost by avoiding unnecessary work. Very courteous and professional service.

Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.

Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.

thank you to Mr. Babos and the rest of the staff for efficient and excellent service.

As the lease on my 2016 BMW 228i was expiring in less than five months I determine to take advantage of the year end BMW incentives and returned to BMW of Fairfax. This was my second experience with BMW of Fairfax and my first with James Duerbec as Delivery Advisor. James helpfulness was exceed by his insights and knowledge of BMW. In both instances with BMW of Fairfax I’ve had the pleasure of dealing with knowledgable car enthusiasts and I very much appreciate this. The F&I Representative for this transaction was Jaafar Soulimani whom I had the pleasure of dealing with previously. The lease return of my 228i couldn’t have been easier and now I’m enjoying a 2018 BMW 340i xDrive 6-speed manual (The Last Hurrah for manual transmission on the 3-Series!)

The service was really great!

I recently got my 2012 X3 Power Sunroof Motor replaced at Fairfax BMW service center. Tyler did a great job and talked with my third-party extended warranty service on my behalf (I have read about unpleasant stories regarding these third-party extended warranty providers) - and they agreed to cover the repair cost without any hassle! I really appreciate Tyler's help and his dedication to make his customer satisfied.

It was easy and fast. Sales person was great and easy to work with. Finance department made it easy.

Very happy with FF BMW

I really appreciated the time Karim spent with me discussing my options. He was not at all pushy, and made sure I was happy with my decision. The processing department explained things thoroughly and did a very nice job too.

This was my first time going to BMW of Fairfax for service. Danika Clark was my service advisor. She made me feel comfortable with the process and made sure I knew how long it would take. By the time the service was complete I felt like Danika was a friend of mine for years. I felt like she was a family member. Thank you Danika

Recently had an annual service on our x1; always great advice and customer service from Frankie Johnson and the support staff there. Thanks again!

Had a good experience. Elena, the service advisor was helpful. I would like to receive service coupons for future service appointments.

The treatment I received when purchasing a used BMW from Fairfax BMW was the same type of quality of service you would expect to receive when purchasing new vehicle; to me, that is the mark of a great sales staff. Bravo.

No pressure to buy. Thorough. Easy to relate to.

Petr Mastny from the BMW Fairfax sales is the one to go to purchase your BMW! Henry Garcia from BMW Collision Center is simply the best! From the time we brought in my 4-month-old, 2018 BMW that was struck by a drunk driver, Henry's compassion, professionalism, and thoroughness turned this terrible situation completely around! He had an estimate provided in less than 30 minutes and then the professionals at the shop had my BMW looking better than brand new is 5 days!! Henry used BMW's notification system that will email and text you every day with the status of your vehicle and where exactly it is in the repair process. This was so helpful and I looked forward to that notification at the end of the day knowing that my BMW was closer each day to completion. Henry made us feel important and treated us with such respect. Once they pulled it around for our inspection, we noticed was washed and looked amazing! We cannot thank you enough Henry!

Tyler Parow was awesome

Excellent service, great pricing and very professional staff. Best BMW dealer in the area.

Brian Markulin helped me to purchase my first BMW. He is a very professional and friendly guy. After comparing deals from several dealers in this area, I found the price Brian got for me at BWM of Fairfax was the best.

James Park in Sales was outstanding. The entire process went smoothly and all of my questions were answered. I highly recommend James and BMW of Fairfax.

Great service, great service agent, reasonable cost

Elena was very helpful, professional and provided a trustworthy approach to the required service updates for my BMW 5 series at the 40k mileage mark. She kept me updated and ensured a quick turnaround while I waited.

Vehicle was brought in for a service recall. In and out in less then 2 hrs. Vehicle was bought, serviced and maintained at BMW of Fairfax.

Our service man Walid Khalil was really helpful and knowledgeable about his job. He immediately recognized my car issues and recommended the fixes that I need immediately and the ones that can wait.

Danika was great. She made the scheduled service painless and she was very helpful.

The whole process was smooth, efficient and very professional!! Alex was incredibly knowledgable and gave honest answers to questions! I highly encourage anyone to look at this dealership. Great inventory and I’m thrilled with the purchase. On a side note, the FOB had a low battery. I went in and it was changed with a fresh battery...no questions!

Very pleasant experience. Service adviser was very forthright and candid on what is needed and what is not. Only negative is that when I picked up the car, I noticed a large 'ding' in the door. They didn't point that out to me -- they should have. But, when I brought it to their attention, they readily agreed to get it fixed.

I had a wonderful experience at BMW of Fairfax. I was buying my first BMW and Zen was great to work with. He was professional, patient and very helpful stepping me through buying the car. I love my new car!

Shea Lueder is a great service advisor. All of our experiences have been top-notch. He is attentive and sweats the detail!

I have not had much luck with BMW Fairfax in terms of timely repairs. I had an appointment to replace a flat tire and was told that the wait was two hours. This was not going to work. Danika went above and beyond to get the tire replaced within one hour. She was kind, professional and understanding. I think BMW needs to step it up in terms of service. Don't get in the habit of 'they bought it, we can relax.' You need 100% customer service all the time. Danika did just that!

Excellent customer service. the entire process was seamless and efficient. all staff involved were professional and competent.

I had my first experience at BMW of Fairfax this week. I was fortunate to have Danika as my service representative. She was personable, warm and knowledgeable. She made the service experience easy and she was extremely thorough when it came to coordinating corrective actions and handling a recall. Thanks Danika.

Great service on my BMW 528

Repair and warrantee work done right. You do need to get a good service agent that cares and Jessica is great

We live in Vermont and purchased from BMW of Fairfax. Dealer described car perfectly, had all of the information available on line, and had me in and out of the dealership, test drive and all, in 75 minutes. James was great to work with. he was extremely helpful and responsive prior to the purchase and to no surprise has been great in follow up items. Highly recommend BMW of Fairfax as this was a great car buying experience.

We live in Vermont and purchased from BMW of Fairfax. Dealer described car perfectly, had all of the information available on line, and had me in and out of the dealership, test drive and all, in 75 minutes. James was great to work with. he was extremely helpful and responsive prior to the purchase and to no surprise has been great in follow up items. Highly recommend BMW of Fairfax as this was a great car buying experience.

My BMW is a million years old, but the staff still treated me like I had a million bucks.

I came in for regular maintenance, had as usual a great experience. The staff was cheerful, welcoming, and attentive. Laszlo Babos was excellent, (10s across the board), It is worth it to me to drive farther, pass other BMW dealerships, to receive the quality service provided by Laszlo and his team.

Excellent service, answered all my questions, and my car was ready when promised. Thank you!

I have had the absolute best experience at this BMW dealership!! If you want to buy a BMW, don’t consider going anywhere else. Please ask for Jude!! He is the most knowledgeable salesperson that I have ever met at a BMW dealership and I have owned 3 BMWs. He found the perfect car for our daughter which gave us peace of mind! Additionally, Mirium was extremely helpful in explaining the finance process and this dealership stands out against the other BMW dealerships in very way!!

Replaced tire, refilled coolant, replaced interior compartment door.

BMW Fairfax service center immediately services my car, provided a loaner car, and Jessica provided professional real time personal service.

Service Advisor was great and very helpful. Advisor provided good info about car and had helpful recommendations about doing towards my car.

Look up James Park when looking for a used BMW. He was knowledgeable and respectful. James went above and beyond to make sure that my wife and I had the information we needed to make the right decision. Thanks James! Joe and Tracy

Great service, quick responds to email, even check in with you after you have completed your service. 5/5

def recommend. great service from tyler and team at this location

Great experience at BMW of Fairfax! Lucky to have Allen.

My new Service Advisor Frank provides excellent customer service. Have been a customer for many years and always satisfied with the work performed. Appreciate availability of loaner cars.

I’m leasing a brand new BMW 320i, less than 2000 miles, got it in August . I’m currently waiting for a guy to come jump my car since my battery died overnight. the wait is over an hour. I’m getting a warning that my hood is open. I’ve never opened my hood. The service center tells me they don’t have any loaner cars until 3 November. I’m already missing work today. Based on my experience today, we’ll find out if I continue to recommend them. I’d love to be contacted to see what the dealerships plan is. Things go wrong with cars, I’m a little surprised that something has gone wrong so soon, but it’s going to be the service I receive today that will make the difference.

Everyone I have come in contact with is always friendly, hard-working, considerate, & knowledgeable. Elena was wonderful and took great care of me. Special thanks to Mark Stout, Christian, & the 2 other gentlemen in the service garage who were so kind and made sure that I didn’t wait too long for my car.

Where to begin! Exceeded all expectations! Erick Bautista was AMAZING to work with! Really listened to what I was looking for in a new vehicle and went above and beyond to find it as well as helped with a complicated (and stressful for me) trade-in situation. He was always super friendly and courteous and helped with all of my questions. The dealership as a whole is incredibly well run and staffed, is highly efficient, and exceeds the level of customer service you would expect even from BMW (which is known for outstanding service)! I am in the military and therefore have used numerous dealerships in multiple states and this is by far the best. Will recommend to friends and colleagues and felt compelled to write this post. Thank you BMW of Fairfax! I love my new X1!

Strong service department with staff mindful of the needs of their clients.

Quality and excellent service, smiling and kind staff.

Excellent services. The staff was awesome, very friendly, and aware and it provided us with detailed instructions and informartios. BMW always is giving me safe and accurate services.

Always the BEST prestige customer service every single time! Lucas and Robert are absolutely amazing! I will forever bring my BMW’s here.

My Service Advisor, Frank, was outstanding. Very knowledgeable about the car, answered all of my questions, informed me of the Café, and promptly took care of my concerns with the car. Not only would I recommend this Service Center, but I would recommend that you ask for Frank Khalife, too.

Ms. Johnson and Robert, service tech, always make my visits to the service dept at BMW of Fairfax easy and efficient. I trust them with my car!

I had a wonderful experience shopping for my BMW at Fairfax BMW. My salesman, Jude is awesome. He made me feel relax and comfortable, to tell you the truth I was very nervous. He was kind and patient. He continued to answer all of my questions and texts about the car. I finally arrived in Fairfax to take my beauty home. Jude was right there. Also, I want to give KUDOS to Andrew, the financial manager, he was wonderful, I was scared out of my mind thinking This is the part where They’re going to tell me “I’m sorry but at this time you are unable to purchase this car!” That wasn’t the case. Andrew continued to work with me, all went well. On September 29, 2018 (my birthday was September 23, What a terrific birthday present) I returned to Fairfax to take my beauty home. Everyone loves my car and they’re asking where did you buy your car?” Of course, I tell them BMW of Fairfax! Love you guys and thanks a million Lisette🌹

Mark Stout is a top notch client advisor at BMW Fairfax Service Center. He has been my client advisor for four years and Mark has always ensured problems with my car are resolved. Thank you, Mark.

I always get great service at BMW of Fairfax. East to make appts. and work done efficiently.

I brought my car in for a recall repair and had a great experience. My service advisor was friendly and professional. The waiting area was very comfortable and my repair was done in a reasonable time frame.

Henry Garcia and his team kept me up-to-date all through the process and you would never know that it had been rear-ended because of the professional work that they did!

Both the service itself and the information provided before, when checking in, and after were spot on and timely.

David was a pleasure to work with--professional, efficient, and effective. Explained things well.

I'm new to the area. First time I've had to do a safety inspection on my X5 as the previous state I lived in didn't require them. I rolled in in the afternoon without an appointment and the experience was seamless...red carpet treatment really. The service advisor could not have been any nicer! I had a two hour wait but the lounge area with coffee bar is lovely. Only thing missing was Champagne 😜😊

James Park went above and beyond to provide a quality service in all aspect of the process. if you wan to buy a car from BMW of Fairfax talk to James Park.

David was super helpful and great !

Had complicated repairs. The advisor (Mr. Babos) kept me well informed and secured a loaner car for me. The repairs were done to my satisfaction.

Friendly, efficient, knowledgeable service. I'll be back.

I received great service from Mr. David Goldberg and the technicians who serviced my car. All the BMW employees I encounter in the Service Department are very professional, informative and kind.

Petr Mastny was very knowledgeable and professional in helping us buy a 2019 BMW X3. It was a pleasure doing business with him.

I was blessed with an amazing sales representative (Asad) and financial representative (Maryam). Together they conspired to blow me away with their professionalism and service. I'm an extremely picky customer and asked a ton of questions, but not even on one occasion did I ever get treated as if I were anything less than a valued customer. I'd highly recommend this tag-team of excellence to anyone seeking to purchase "The Ultimate Driving Machine!" Thank you!!!!!!!

Great job repairs were done timely and the attendant was polite and knowledgeable.

Excellent service for recall. Service completed quickly, while I waited.

Always great. Allen is the best with his knowledge of vehicle.

My service rep was Mr.Laszlo Babos; great service and advice!

As usual, Fairfax BMW does an excellent job. Tyler, my Service Advisor, is always on the ball, alerting me to repairs that are due. The

Kenny was terrific. No hassles or pressure. I bought the car and feel good about the deal and the entire experience.

BMW of Fairfax has always provided excellent and professional service. Highly satisfied.

Quick, courteous service. Accomodating.

It was an easy, stress free, and straightforward, car buying experience. The deal was clear and the price was honest.

Long wait to drop my car, received a phone call to press me to pay on line due to month ending cycle ( not appropriate) and got my car waited for 20 min plus to finally get the car keys. The car was vaccum but still dirty. I expected better Sevice from BMW , I get about the same service when I go to a random local garage! Bmw Fairfax need to rethink their customer service standards

Dennis Tabligan is the best client advisor I had so far when it comes to car buying experience. Great service and very good in connecting with clients - makes you feel comfortable throughout the whole shopping and buying experience.

Timely follow-up with client. Very smooth service experience.

State Inspection. Everyone was courteous and the inspection was completed well within the timeframe provided to me at the outset of my visit.

I bought a 2018 BMW from BMW Fairfax and it was a respectful and pleasant experience. I bought the car in under 2 hours. The service department called to schedule my car's check-up. They found a time convenient to my work schedule, changed the oil and serviced my car and had me back on the road in under two hours. I waited in the lounge that had WiFi, snacks and large screen TVs.

Absolutely the best car buying experience EVER and we’ve lived and bought numerous cars in this area since 1981. Honest, transparent, no pressure, great attention to detail. Stellar example of what buying a luxury car should be but all too often isn’t. Special kudos to Erick Bautista who was totally committed to making us happy. No attempt to upsale anything, just total candor and focus on customer satisfaction. This is our first lease ever and Erick, Ryan and Jafar took time to make sure we were aware of every wrinkle. Very happy With the fair price we got on the new vehicle as well as the trade in. Highly recommended!!! We’re proud BMW converts!!!

Absolutely the best car buying experience EVER and we’ve lived and bought numerous cars in this area since 1981. Honest, transparent, no pressure, great attention to detail. Stellar example of what buying a luxury car should be but all too often isn’t. Special kudos to Erick Bautista who was totally committed to making us happy. No attempt to upsale anything, just total candor and focus on customer satisfaction. This is our first lease ever and Erick, Ryan and Jafar took time to make sure we were aware of every wrinkle. Very happy With the fair price we got on the new vehicle as well as the trade in. Highly recommended!!! We’re proud BMW converts!!!

James Park was a pleasure to work with. He worked very hard to make sure I got the car I wanted and truly cared about my needs. Great service from everyone I encountered and would definitely do business again.

Very cordial staff and great service.

Dealership and repair shop did - hopefully - a good job. Too bad parts are poorly made and relatively recently made BMWs spend more in repair shops than on the road :-)

I've been to this dealership several times now. I've never taken a car anywhere as fast, comfortable, friendly and cost effective. I have used other dealerships in the area when necessary and they do not compare to Fairfax BMW. I truly believe that they give you the best service possible.

Gave me a different experience than I had in otherq dealership

David Goldberg my service advisor was superb, he kept me informed on the status of my X5 and completed all the repairs as promised.

Service department is great

Petr Mastny is the Client Advisor to see. He is the best.

Great service, good quality control, and they take pride in their work. My new service advisor Al is the best!

Allen is the best Senior Service Advisor ive ever come across in my history with BMW

Knowledgeable trained staff. Easy in out. No pressure sales. Thanks to my service team of Rob and F.Johnson of over 10 years

Very helpful. Gave us good advice. Had a cracked wheel. Had to order wheel while staying in Virginia. Great service!

Excellent service - Kept me informed and service adviser Elena Tanase was great. Thank you

My Service technician, Mark was the BEST! I really appreciate him. He said I'd be ready to leave in 2hrs., and in 2hrs I was leaving. I love it.

service was prompt and thorough and all matters were taken care of

When I purchased my vehicle the dealer recommended wheel and tire warranty, I knew this was a heavy vehicle and the roads have potholes. So inevitably I would be required to use it. I picked up a screw in my rear tire, that I was just going to have patched until I remembered my warranty, they replaced the complete tire.

Lucas Siebold is the person to see for service. He’s a pleasure to work with and the quality of work is spot on every time.

Applaud the ease of scheduling appointments, the responsiveness and professionalism of the staff who manage the initial customer contact, and their follow through during the actual maintenance servicing. I bought my first BMW from another Washington area dealer, had it serviced by their maintenance staff for several years, found them marginally qualified to service the car, and later had BMW of Fairfax service that car--the quality of service was dramatic compared with my initial dealer. I bought my current car from BMW of Fairfax and task them to service it.

Thank you James Park and the finance team for making our first buying experience with BMW a positive experience. They made the process quick and easy. We had a slight hiccup shortly after leaving the dealership with a sensor being triggered for low air pressure on the back rear tire only to find a nail in the tire. Mike Wallace and James made the awesome decision to find a solution for us as new clients and they earned our loyalty and gratitude by doing so. We appreciate their professionalism and the desire to make the deal and ensure customer satisfaction. We will be referring others to BMW of Fairfax. We were very pleased with our decision to make the drive from NC to VA to do business with your team.

Everything was very good customer service. Also they vacuumed and wash my car.

Thank you James Park for making our first BMW purchase a smooth one. James and his colleagues made our purchase an enjoyable one and we feel confident in our choice to make the drive to VA from NC for this purchase. Tire pressure had leaked low enough to set off sensors and a nail was discovered in the back rear tire about 30 min from the dealership, which is not ideal in any circumstance but certainly not moments after closing a deal. James and Mike Wallace were willing to make the customers happy and offered a solution for their out of state clients which earned our loyalty and we will of course be referring others to your team. Thank you BMW of Fairfax Sales and Finance team!

excellent, helpful and timely service. highly satisfied

I have worked with Frankie Johnson for years now - she has handled my various BMW's and I really appreciate the prompt service and friendly atmosphere. Thank you!

Danika Clark did a great job and made sure my servicing was timely and went smoothe.

All the sales and administrative people at this dealership I dealt with were courteous, professional and helpful to me in arriving at a purchase decision. Thank you!

Excellent service timely and complete...............

Service and personnel were far beyond expectation. The best car service I have ever been to.

Mark, my service advisor is always attentive and helpful.

My first experience with the service center went very well! I would recommend it highly to others in need of a check-up, etc.

We were delighted with the experience of buying a 540i at BMW of Fairfax. The customer advisor was enthusiastic, professional, and highly knowledgeable. The rest of the staff worked well as a team to make us aware of the various decisions we needed to make and the features of the cars available. All in all, we felt totally prepared to buy our vehicle and were kept informed of the manufacturing and delivery processes.

Great fast service, friendly atmosphere.

I recently bought a CPO X3 from BMW of Fairfax. This was my first purchase of a BMW and the experience was very pleasant.... no surprises and no hassles. My client advisor, Alan was great!

This dealership is excellent! All of the staff were friendly, and very knowledgeable. I highly recommend them.

Mr. Goldberg deserves an outstanding rating. He is an exceptional service manager. I have total confidence in his advice and recommendations.

Always efficient, always on time, always fun to be there! This is my 9th car (both SUVs and sedans) from the same dealership since 2001!!!!!

Outstanding service

Collision Center Manager Henry was awesome! Henry was very attentive to my concerns with my vehicle and took personal responsibility to ensure my vehicle was in perfect working order.

Brought my car into BMW of Fairfax to have some warranty work done and all was finished no problem. Had a little issue with some lot damage but my service advisor, Elena, took care of everything got the car looking better than before and had some more warranty work done to replace m-sport front rotors and pads. I had a pretty awful experience with BMW of Alexandria over some warranty work and after coming to Fairfax, even though it is slightly out of my way, I've decide to ditch Alexandria forever and keep coming back to BMW of Fairfax!

The Service Advisor, Andrea Rebaltescu, and Richard Eccard and his Team provided outstanding support and service on my X-5 BMW. They are true professionals. I highly recommend them to anyone who is looking for knowledgeable and professional BMW Service Advisors and mechanics.

The process was excellent from beginning until the end. My service Advisor David Goldberg greeted me when I arrived, inspected my vehicle for the reason I bought it in and then recommended service that was needed. I wasn’t able to procure a loaner vehicle when I set up the appointment, but David was able to get me a vehicle the next day. David called me to update me on the progress and also called me when the service was completed. I picked up the vehicle the next morning. David was there and he noticed me pulling in with the loaner. Everything went as I had hoped because we were leaving on our family vacation the next day.

Great car experience all around. Very professional staff.

Best BMW Service in the Greater Metropolitan area of Washington DC! Most courteous, nicest surroundings, most efficient--great little sandwich and hot dish shop--and really efficient operation.

Great fast service-even better friendly employees

quick nice，and friendly

I have bought other BMW's from this Dealer and have always used the same sales person, James Duerbeck, who is very knowledgeable about the vehicles. There was no pressure and the whole process from placing the order to picking up the vehicle when it came in for delivery was pleasant.

I work with James Park for the purchase of the BMW 650; start to finish the entire transaction was managed flawlessly. From the initial appointment to view the vehicle, which I initially had to cancel, James came in to meet me on the morning of his day off to show me the vehicle himself. Typically I would use my own financing from my credit union but James and the finance manager made the process so seamless I went with financing at the dealer. Finally on the day I was ready to pick up the vehicle, I arrived at the dealership to find the car ready and waiting. I was able to finalize all of the documentation and get on the road in less than an hour. I will definitely be recommending James and BMW of Fairfax to anyone shopping for a BMW in the DC area. Thanks!

Tyler Parow was very professional. He took the time to explain everything. Also made sure I had a loaner so I did not have to wait very long. I appreciate the personal service.

I’ve been working with Allan Capaldi (Service adviser) for years and he is always on top of everything.

I have always had a pleasant experience with BMW of Fairfax- have never experienced a hiccup until this time when my loaner car lost air conditioning in 90+ degrees weather. Laszlo stepped in swiftly, and went above and beyond to deliver a loaner replacement the very next morning. His commitment to both the BMW company and customer was a successful service recovery story. We all know sometimes things happen, it’s not the hiccup that defines a company, it’s the dedication of its employees to swiftly fix the problem that make a lasting impression and result in customer loyalty. Thank you BMW of Fairfax, and thank you Laszlo.

Danika was excellent, she was professional she listened to my concerns and ensured that my vehicle was taken care of. The repairs were done in a timely manner, and my bmw feels amazing. Thank you.

Outstanding customer service provided by Jerrell Latham.

Very professional yet friendly. They do their best to please you. Especially David was very helpful and courteous. Thanks again.

Asad Khan made the process easy from ordering my m240i convertible with the options I wanted to the lease process. He is a pleasure to work with.

I have been purchasing cars and getting service done at BMW of Fairfax since 2007 for 2 reasons! Allen and Robert! They are hands down the best EVER! It’s very tough to find customer service in their level! I know I can always count in them to be honest, forthright and willing to take the time to share their valuable expertise with me. They are both amazing and always make me feel like I’m their only customer! Thank you, Allen and Robert, you are a true asset to BMW and I am forever grateful for your service! YOU two are the reason I frequent BMW of Fairfax!

Great service from Mark. He thoroughly went through all the service items with me......

Very professional. Everything delivered exactly as promised. James Duerbeck is one of the best and was a pleasure doing business with him.

After so bad experience with BMW of Alexandria (place of liars, many unprofessional people, very rude who only looks to put your car in their service mess up something and try to sell you bull**t to take crazy amount from you), I took my cars to BMW of Fairfax. Definitely the best place to take your Bimmer! I had many regular service done with them for both of my cars, they always take care super fast, very professional and for good price. I “highly” recommending this BMW Service, the best in DMV area. One of the best contact to reach out is my good friend Mr. Konrad Malinowski

Did a great job and did not try and upsell me for additional services. I appreciate that.

The service provided by David Goldberg and BMW was outstanding. Very efficient and polite, demonstrated a customer care level which was very much appreciated (quite different from the disgusting service provided to me by BMW Financial Services). Thank you very much David Goldberg!

BMW Fairfax was excellent, they took my Vehicle in short notice. Which I couldn’t do at my Local BMW. My advisor was Jessica Villanueva which I must admit has been the best advisor I’ve had since owning a BMW over 8 years 3 BMW’s. She ensured I got a loaner and went thru every option on my vehicle. Her customer service by far exceeded my expectations. Safe to say I won’t be going to my local BMW and will continue to come to BMW Fairfax. Thank you Jessica and the entire BMW Fairfax team!

Excellent service, good timing, kept informed. Excellent advisor.

My Service Representative is Mark Stout. Mark has always been very professional and very helpful. My last visit is no different. Mark took care of my car and me.

Once I arrived they heard my need for service, suggested other services I hadn't had for several years and we went on from there. They were thorough, corrected my problem with my radio at no charge and got me out of there timely. I will continue to use them for service and recommend them to anyone with a BMW.

I was on my way home from a trip when my air conditioning decided to “take a break” I called the GM Mike Walker at BMW of Fairfax who I had met while having my car serviced a few months ago. He remembered me!!! This was late in the afternoon on July 3rd and I didn’t think I could even get an answer. But Mike picked up his phone spoke with me and had a service advisor and loaner car waiting when I arrived. Charles and Allen were both so helpful and I was on my way while they took a look at my car. When it was done Allen had my car and paperwork waiting for me when I arrived!! I cannot thank you guys enough. Mike even followed up to make sure I was taken care of!! I could not believe the service. Super nice and I will never go anywhere else!! Thank you guys again!!

Always great service. Very thorough in the work done and they make sure you leave satisfied with the work completed.

I brought my car in for an airbag recall. They accomplished that, changed my oil and cleaned my fuel injectors. The car runs great and I’m happy! My service advisor, Alan did a great job of keeping me informed before, during and after the service.

Good job, Elena gave her best to service me, a true professional

Service Tech was great, responding in a.timely manner is one of my pet peeve. He was always on time with his responses when he say he was going to respond.

BMW Fairfax was excellent, especially Jessica V! I relocated from the UK to the US and their customer service far exceeded my expectations. They changed my plates, cleaned the vehicle (it was filthy from the move), conducted the VA state inspection, assisted with transferring the warranty to the US & ensured the maintenance was up-to-date. Highly recommend them - this is where I will take my BMW for all of its service. Thanks Jessica and BMW Fairfax!

I came for my BMW X3 (27400 miles) maintenace required. I made an appointment, my service advisor Mark Stoud was ready when I arrived, they did the evaluation of my needs, and after 35 minutes they new before to put my new tires and all my fluids, they figured out that my car was needing a piece to be changed, I wasn't available that I will need a day, I was needing to go to pick my children, they gave me a Loaner, a BMW 2018, The following day my car was with my new tires, alighment, balanced , completely clean, and ready to go.

BWM Fairfax always provides excellent service! They always accommodate walk-ins and provide loaner vehicles. The lounge is nice for waiting. Thank you Ms. Danika for your assistance!

Outstanding Service - Walid Khalil was my service advisor and he made sure that we received excellent service in timely fashion.

Although I had purchased my BMW at Fairfax BMW, I had been taking it to a different dealership for service due to my disatisfaction and poor customer service at Fairfax. The weekend of 30 June I brought my vehicle into Fairfax due to some maintenance coupons I received in the mail and found out that a new service manager was in charge since my last visit. The difference was remarkable, I was immediately greeted by a service rep, who assessed and reviewed with me all of my maintenance needs. The customer waiting aewa was very nice/comfortable with free amenities. My service rep visited me twice to update me on the progress of the work and readily answered all my questions. Would definitely bring my car back in the future.

A+ rating for the service team, mechanics, and cashiers, they all provide top tier service to everyone that walks through the door. Service advisor Lucas, and mechanic Bahn Lee are the best in the business. I have been going to this shop to service my e90 for a year and a half now.

Combined periodic service and brake pad replacement notice on dashboard display

With the help of our sales associate James Duerbeck, we were able to have a quick and easy car buying experience. We had originally planned to make one more stop after BMW but, this was not the case. Jame's knowledge and the vehicle itself convinced us to stay. I can say with confidence that we are very pleased with our purchase. Jaafar Soulimani the finance manager, thoroughly explained the paperwork. Even though the dealership closed at 6 pm, Jaafar and James stayed with us until 8:30 pm to complete all the paperwork.

My overall buying experience at bmw in fairfax was excellent. The sale person went through all details with me and made sure my questions were answered.

Came in for a seat restraint alarm, oil leak and BMW Online reset. Allen Capaldi thoroughly went through the service items with me, ensured I was comfortable in the beautiful lounge and went about completing the work. Because there was a short delay, Allen came to the lounge and alerted me in case I had to leave. I did not and in short order the car was washed and ready to drive away with all items addressed. For me this is normal high quality service at BMW of Fairfax and with my superb service advisor Allen. Would also like to complement George on the Service tech team (who i did not see this time but who always comes out, if needed, to completely explain a complex topic) and Charles Barber for running such a fine operation.

great service.. I take my car to this service center always. It is convent and provides good service.

Bought a 2015 BMW 740LxD, certified pre owned model. Salesperson Jude was very personable, knowledgeable and professional. He valued my time and followed up to close the deal. Finance person Ibrahim was just as nice and professional. He proposed the value for maintenance contract without being pushy and I bought it. Thanks guys and I am looking forward to similar experience from service personnel in the future. I would buy again from Fairfax BMW.

The service was done wright and on time. Friendly atmosphere clean environment.

The service rep was professional and fast, appt was in the evening so the line was not long.

Repair work on my back bumper was outstanding. Looks brand new.

Frank my Service Provider was great in listening to my concerns, following up with the progress of my vehicle and notifying me once my vehicle was completed; in record time!

I recently traded in my 2012 Audi A4 Quattro, for a CPO 2015 BMW X5 and I couldn't be happier. The salesman Jude Madubuko made the whole experience painless. I would definitely recommend BMW of Fairfax to any future car owner. He even showed me the service area, and parts department. I'm very happy with my new BMW, and enjoying it everyday.

I just purchase a CPO 2015 BMW X5 about a week ago, and I noticed that the gas cap tether was no longer attached. I pointed that out, and they told me to go to service, which I did and they check the vehicles in service date and everything. And moments later returned with a new gas cap, which they installed free of charge.

Excellent Service and Service reps are very Helpful and Courteous

Allen is absolutely the best! I’ve been going to BMW of FAIRFAX since I bought my X5 couple years ago. I’ve dealt with different people but I’m always elated to have Allen as my service rep/advisor. He is pleasant, professional and quite knowledgeable about BMW services & products. Kudos to him.

BMW of Fairfax provided a wonderful car service experience. I will go so far as to say that it was the best experience I've ever had in my life with an automobile service facility. The Service Representative was very pleasant, extremely knowledgeable about my vehicle, answered all of my questions with detailed knowledge demonstrating exceptional technical knowledge and was able to succinctly put her responses in easily understood layman's terms. The service representative listened to me patiently and was able to accurately interpret my very imprecise descriptions of my perceived potential issues with my vehicle. It was obvious that she is a consummate professional. Her time estimate for service was accurate (considering I waited for the vehicle to be serviced in an extremely comfortable waiting area) and I left the dealership service facility very happy! Overall, an excellent experience!!

I had an absolute fantastic day at this place. 2 hours of maintenance went by very fast. Good people- Good place.

Great customer care service.