Took my old BMW 2002 for an oil change and very happy with my advisor, Elena Tanase. She was honest with what needed to be done and didn't push me to get things fixed when I got the multi-inspection done. She just said it was up to me to get it done or wait because it was not that serious at the moment. From past experiences with BMW, I felt I was always pushed to get something fixed because it was wearing out or something. They exaggerated to make it seem worse than it really was...or didn't need any work after a long time.

Thank you James Park and the finance team for making our first buying experience with BMW a positive experience. They made the process quick and easy. We had a slight hiccup shortly after leaving the dealership with a sensor being triggered for low air pressure on the back rear tire only to find a nail in the tire. Mike Wallace and James made the awesome decision to find a solution for us as new clients and they earned our loyalty and gratitude by doing so. We appreciate their professionalism and the desire to make the deal and ensure customer satisfaction. We will be referring others to BMW of Fairfax. We were very pleased with our decision to make the drive from NC to VA to do business with your team.

Everything was very good customer service. Also they vacuumed and wash my car.

Thank you James Park for making our first BMW purchase a smooth one. James and his colleagues made our purchase an enjoyable one and we feel confident in our choice to make the drive to VA from NC for this purchase. Tire pressure had leaked low enough to set off sensors and a nail was discovered in the back rear tire about 30 min from the dealership, which is not ideal in any circumstance but certainly not moments after closing a deal. James and Mike Wallace were willing to make the customers happy and offered a solution for their out of state clients which earned our loyalty and we will of course be referring others to your team. Thank you BMW of Fairfax Sales and Finance team!

excellent, helpful and timely service. highly satisfied

Danika Clark did a great job and made sure my servicing was timely and went smoothe.

All the sales and administrative people at this dealership I dealt with were courteous, professional and helpful to me in arriving at a purchase decision. Thank you!

Excellent service timely and complete...............

Service and personnel were far beyond expectation. The best car service I have ever been to.

We were delighted with the experience of buying a 540i at BMW of Fairfax. The customer advisor was enthusiastic, professional, and highly knowledgeable. The rest of the staff worked well as a team to make us aware of the various decisions we needed to make and the features of the cars available. All in all, we felt totally prepared to buy our vehicle and were kept informed of the manufacturing and delivery processes.

I recently did maintenance oil change here. The service is very good. Estimate time to finish accurately. Employee is very friendly. I will come back.

This dealership is excellent! All of the staff were friendly, and very knowledgeable. I highly recommend them.

Mr. Goldberg deserves an outstanding rating. He is an exceptional service manager. I have total confidence in his advice and recommendations.

Always efficient, always on time, always fun to be there! This is my 9th car (both SUVs and sedans) from the same dealership since 2001!!!!!

Collision Center Manager Henry was awesome! Henry was very attentive to my concerns with my vehicle and took personal responsibility to ensure my vehicle was in perfect working order.

The Service Advisor, Andrea Rebaltescu, and Richard Eccard and his Team provided outstanding support and service on my X-5 BMW. They are true professionals. I highly recommend them to anyone who is looking for knowledgeable and professional BMW Service Advisors and mechanics.

The process was excellent from beginning until the end. My service Advisor David Goldberg greeted me when I arrived, inspected my vehicle for the reason I bought it in and then recommended service that was needed. I wasn’t able to procure a loaner vehicle when I set up the appointment, but David was able to get me a vehicle the next day. David called me to update me on the progress and also called me when the service was completed. I picked up the vehicle the next morning. David was there and he noticed me pulling in with the loaner. Everything went as I had hoped because we were leaving on our family vacation the next day.

Great car experience all around. Very professional staff.

I like how I was able to book an appointment using the BMW iOS App (Connected), Also Laszlo was great taking care of the issue, communication and arrangement. Thank you

Always great service. However, always too much time between when the repair is done, leaving the cashier and getting into your vehicle.

quick nice，and friendly

I have bought other BMW's from this Dealer and have always used the same sales person, James Duerbeck, who is very knowledgeable about the vehicles. There was no pressure and the whole process from placing the order to picking up the vehicle when it came in for delivery was pleasant.

I work with James Park for the purchase of the BMW 650; start to finish the entire transaction was managed flawlessly. From the initial appointment to view the vehicle, which I initially had to cancel, James came in to meet me on the morning of his day off to show me the vehicle himself. Typically I would use my own financing from my credit union but James and the finance manager made the process so seamless I went with financing at the dealer. Finally on the day I was ready to pick up the vehicle, I arrived at the dealership to find the car ready and waiting. I was able to finalize all of the documentation and get on the road in less than an hour. I will definitely be recommending James and BMW of Fairfax to anyone shopping for a BMW in the DC area. Thanks!

Tyler Parow was very professional. He took the time to explain everything. Also made sure I had a loaner so I did not have to wait very long. I appreciate the personal service.

I’ve been working with Allan Capaldi (Service adviser) for years and he is always on top of everything.

Danika was excellent, she was professional she listened to my concerns and ensured that my vehicle was taken care of. The repairs were done in a timely manner, and my bmw feels amazing. Thank you.

I have always had a pleasant experience with BMW of Fairfax- have never experienced a hiccup until this time when my loaner car lost air conditioning in 90+ degrees weather. Laszlo stepped in swiftly, and went above and beyond to deliver a loaner replacement the very next morning. His commitment to both the BMW company and customer was a successful service recovery story. We all know sometimes things happen, it’s not the hiccup that defines a company, it’s the dedication of its employees to swiftly fix the problem that make a lasting impression and result in customer loyalty. Thank you BMW of Fairfax, and thank you Laszlo.

Outstanding customer service provided by Jerrell Latham.

Asad Khan made the process easy from ordering my m240i convertible with the options I wanted to the lease process. He is a pleasure to work with.

Took BMW to dealer for recall. Was dropped off at Dunn Loring Metro no problem but pick up was too slow. Had to wait almost half hour in hot weather after calling them from train. It's a five minute drive from their service shop to Dunn Loring so I don't know what their system is. Repair was performed so no worries there but it always takes time for one to receive the car back after signing doc's at the cashier.

Great service from Mark. He thoroughly went through all the service items with me......

I was quite satisfied with the service and speed.

The service provided by David Goldberg and BMW was outstanding. Very efficient and polite, demonstrated a customer care level which was very much appreciated (quite different from the disgusting service provided to me by BMW Financial Services). Thank you very much David Goldberg!

Excellent service, good timing, kept informed. Excellent advisor.

My Service Representative is Mark Stout. Mark has always been very professional and very helpful. My last visit is no different. Mark took care of my car and me.

Once I arrived they heard my need for service, suggested other services I hadn't had for several years and we went on from there. They were thorough, corrected my problem with my radio at no charge and got me out of there timely. I will continue to use them for service and recommend them to anyone with a BMW.

I was on my way home from a trip when my air conditioning decided to “take a break” I called the GM Mike Walker at BMW of Fairfax who I had met while having my car serviced a few months ago. He remembered me!!! This was late in the afternoon on July 3rd and I didn’t think I could even get an answer. But Mike picked up his phone spoke with me and had a service advisor and loaner car waiting when I arrived. Charles and Allen were both so helpful and I was on my way while they took a look at my car. When it was done Allen had my car and paperwork waiting for me when I arrived!! I cannot thank you guys enough. Mike even followed up to make sure I was taken care of!! I could not believe the service. Super nice and I will never go anywhere else!! Thank you guys again!!

Good job, Elena gave her best to service me, a true professional

Service Tech was great, responding in a.timely manner is one of my pet peeve. He was always on time with his responses when he say he was going to respond.

I came for my BMW X3 (27400 miles) maintenace required. I made an appointment, my service advisor Mark Stoud was ready when I arrived, they did the evaluation of my needs, and after 35 minutes they new before to put my new tires and all my fluids, they figured out that my car was needing a piece to be changed, I wasn't available that I will need a day, I was needing to go to pick my children, they gave me a Loaner, a BMW 2018, The following day my car was with my new tires, alighment, balanced , completely clean, and ready to go.

BWM Fairfax always provides excellent service! They always accommodate walk-ins and provide loaner vehicles. The lounge is nice for waiting. Thank you Ms. Danika for your assistance!

Although I had purchased my BMW at Fairfax BMW, I had been taking it to a different dealership for service due to my disatisfaction and poor customer service at Fairfax. The weekend of 30 June I brought my vehicle into Fairfax due to some maintenance coupons I received in the mail and found out that a new service manager was in charge since my last visit. The difference was remarkable, I was immediately greeted by a service rep, who assessed and reviewed with me all of my maintenance needs. The customer waiting aewa was very nice/comfortable with free amenities. My service rep visited me twice to update me on the progress of the work and readily answered all my questions. Would definitely bring my car back in the future.

A+ rating for the service team, mechanics, and cashiers, they all provide top tier service to everyone that walks through the door. Service advisor Lucas, and mechanic Bahn Lee are the best in the business. I have been going to this shop to service my e90 for a year and a half now.

Combined periodic service and brake pad replacement notice on dashboard display

With the help of our sales associate James Duerbeck, we were able to have a quick and easy car buying experience. We had originally planned to make one more stop after BMW but, this was not the case. Jame's knowledge and the vehicle itself convinced us to stay. I can say with confidence that we are very pleased with our purchase. Jaafar Soulimani the finance manager, thoroughly explained the paperwork. Even though the dealership closed at 6 pm, Jaafar and James stayed with us until 8:30 pm to complete all the paperwork.

Super folks. No game..😁

My overall buying experience at bmw in fairfax was excellent. The sale person went through all details with me and made sure my questions were answered.

Came in for a seat restraint alarm, oil leak and BMW Online reset. Allen Capaldi thoroughly went through the service items with me, ensured I was comfortable in the beautiful lounge and went about completing the work. Because there was a short delay, Allen came to the lounge and alerted me in case I had to leave. I did not and in short order the car was washed and ready to drive away with all items addressed. For me this is normal high quality service at BMW of Fairfax and with my superb service advisor Allen. Would also like to complement George on the Service tech team (who i did not see this time but who always comes out, if needed, to completely explain a complex topic) and Charles Barber for running such a fine operation.

great service.. I take my car to this service center always. It is convent and provides good service.

Bought a 2015 BMW 740LxD, certified pre owned model. Salesperson Jude was very personable, knowledgeable and professional. He valued my time and followed up to close the deal. Finance person Ibrahim was just as nice and professional. He proposed the value for maintenance contract without being pushy and I bought it. Thanks guys and I am looking forward to similar experience from service personnel in the future. I would buy again from Fairfax BMW.

The service was done wright and on time. Friendly atmosphere clean environment.

The service rep was professional and fast, appt was in the evening so the line was not long.

Repair work on my back bumper was outstanding. Looks brand new.

Frank my Service Provider was great in listening to my concerns, following up with the progress of my vehicle and notifying me once my vehicle was completed; in record time!

Walid took very good care of my car service. and addressed all my questions. For his service its 5 stars. Concern: Car wash was not upto the BMW standards as all marks were there even after the wash.

I was ready to walk away until Mike, the General Manager stepped in

I recently traded in my 2012 Audi A4 Quattro, for a CPO 2015 BMW X5 and I couldn't be happier. The salesman Jude Madubuko made the whole experience painless. I would definitely recommend BMW of Fairfax to any future car owner. He even showed me the service area, and parts department. I'm very happy with my new BMW, and enjoying it everyday.

I just purchase a CPO 2015 BMW X5 about a week ago, and I noticed that the gas cap tether was no longer attached. I pointed that out, and they told me to go to service, which I did and they check the vehicles in service date and everything. And moments later returned with a new gas cap, which they installed free of charge.

Excellent Service and Service reps are very Helpful and Courteous

BMW of Fairfax provided a wonderful car service experience. I will go so far as to say that it was the best experience I've ever had in my life with an automobile service facility. The Service Representative was very pleasant, extremely knowledgeable about my vehicle, answered all of my questions with detailed knowledge demonstrating exceptional technical knowledge and was able to succinctly put her responses in easily understood layman's terms. The service representative listened to me patiently and was able to accurately interpret my very imprecise descriptions of my perceived potential issues with my vehicle. It was obvious that she is a consummate professional. Her time estimate for service was accurate (considering I waited for the vehicle to be serviced in an extremely comfortable waiting area) and I left the dealership service facility very happy! Overall, an excellent experience!!

I had an absolute fantastic day at this place. 2 hours of maintenance went by very fast. Good people- Good place.

Excellent customer service, accommodated the requested service and also took care of other things that needed done in a timely manner.

Frank was most helpful and though I only came in for one recall he found the parts to do all three recalls pending on my wife's car. We have purchased at least 2 BMWs from this dealer in the past.

It was the best experience I ever had buying a car.

Professional and the most efficient salesman and finance depts.

Working with James was Smooth and easy transaction

Elena was excellent. Great customer service! She met me as soon as I arrived and worked the entire process wonderfully

I continue to have my 2008 BMW 328xi serviced by Fairfax BMW because I have a service manager who is knowledgeable and effective. She is also very responsive.

Whenever I come to the dealership for whatever reason, my service manager Allen Capaldi, always greets me with a smile and a handshake, letting me know my business is appreciated. The mechanic, Rob, who has worked on my vehicle many times is always professional and the service is without question since I have never had to return to have rework performed on my vehicle.

Always great service at BMW of Fairfax. Easy drop off and pick up.

Danika did a wonderful job getting me checked in and providing updates. Great customer service!

My personal experience having Miss Frankie Johnson as my Senior Service Advisor was a very good and pleasant one. I really like the fact that Miss Johnson is exceptionally knowledgeable of BMW vehicles. She took the time to do an overall thorough inspection on my vehicle and explained in full detail all the services needed done on my vehicle. Miss Frankie is very professional, courteous and any concerns or questions I needed answering for clarification, she definitely provided with all her expertise and knowledge. Miss Johnson took the time to return my phone calls in a timely fashion and responded to my emails as well. She also made the necessary provisions to ensure I had a loaner vehicle the day I walked in for service. Thank you Miss Frankie Johnson for your time and expertise.

I recently purchased my first BMW from BMW of Fairfax and had an excellent experience. Alex was extremely helpful before, during, and after the purchase. He was extremely knowledgeable and answered all of my questions and addressed my concerns. Would definitely buy again in the future.

Good job...... that's all.............................................

Eleni Tanase was my advisor. She was very helpful and good customer service.

I found the service to be impeccable. My service advisor (Laszlo Babos) went above and beyond expectation. He was professional and extremely knowledgeable about the services they offer. My car rides like the "Ultimate Driving Machine" again, thanks to Laszlo!

I purchased a vehicle a week ago from BMW of Fairfax and I couldn't be more satisfied. Bouch Siaf's helped me find exactly what I was looking for, answered all of my questions and made the whole buying process very easy. I highly recommend him and will definitely reach out to him next time I need to upgrade to a newer BMW.

Excellent Experience. Well treated. Very good service overall.

I would like to share my easy and enjoyable car-buying experience with BMW of Fairfax. I was assisted by Asad Khan who is an excellent salesperson. He is very professional and customer focused. Asad demonstrate expert knowledge of each car I wanted to see. For each selected car, I was offered a test drive. All my questions were answered thoughtfully and thoroughly. Asad helped me find my perfect car and I was given fair market value on the vehicle. He ensured that all rebates were deducted from the purchase price. Also, financial representative was thorough and efficient. I would highly recommend BMW of Fairfax; it is absolutely the best BMW dealership!

Very friendly customer service, service was on time and honest customer treatment

I purchased a vehicle a couple of days ago from BMW of Fairfax and I couldn't be more satisfied. Bouch Siaf's helped me find exactly what I was looking for, answered all of my questions and made the whole buying process very easy. I highly recommend him and will definitely reach out to him next time I need to upgrade to a newer BMW.

Client rep was professional and knowledgeable. He understood my requirements and worked to fulfill them.

Great service and attention to detail. The spent the time to explain the issues that my car had and how they would fix them.

Quality service, but gave 4/5 because repairs were for an issue (leaking coolant) that was supposedly resolved before.

Service Advisor Mark Stout is outstanding, one of the best I've encountered anywhere.

I go to this dealer for all of my service needs. they are courteous and efficient.

Amazing experience. Professional salesperson. My second purchase from him.

Mark was great. Very good experience - will keep me coming back.

My car had a situation that was complicated to sort out. They have very knowledgeable mechanics and helped me understand exactly what the problem was. I walked away with a car in great shape and I was very satisfied.

Service time was little longer then I expected but Mark Stout was very kind.

I had an amazing experience purchasing a car from BMW of Fairfax two days ago. The team was professional, kind, patient, and truly listened to my needs/wants. Special shout out to Jude, Mariam, and Ebrahim who made my experience seamless and totally stress-free. I would definitely recommend anyone who is in the market for a luxury vehicle to check out this BMW location.

Very good experience. Everyone was very helpful. Car was in great shape and I am enjoying driving it.

Servi e advisers are professional and takes care of your nees.

I went in for wheel alignment and it went so smoothly that I had to write a review! My appointment was booked by someone who had answered the phone but when I got there there was no recollection of it. Walid Khalil was the most helpful and understanding employee there he went out of his way to get whatever I needed done and was still able to accommodate me even though the receptionist booked my appointment wrong! His customer service skills were remarkable he was so genuine and was extremely helpful with any concerns or questions I had he figured it all out for me without hesitation, if you want someone who will go the extra mile for you this is the car guy for you!

They did a great job and looked into the problems I was having.

We had a great experience with Alan , the processing was however very slow.

Great experience getting my car serviced at Fairfax

Danika Edwards is an outstanding Service Advisor. Very polite and professional, and was able to answer all of my questions with respect and detail. A+

Frankie provides excellent customer service. Will arrange for loaner and make an appointment. Update on the progress of the vehicle service and arrange for a quick in and out.

On time, friendly, excellent work, nice facility, superb liaison.

I was very happy with the people I dealt with for their positive attitude and job knowledge.

My Service Rep., Mark Stout, provides excellent customer service. He truly cares about ensuring all issues with my car are resolved. He is very professional and personable. Working with a Service Rep such as Mark will continue for me to go back to BMW Fairfax.

My car was hit in a parking lot, and the damage was at the front/top of the hood and grill. the impact pushed down a headlight causing additional damage below the impact area. You go to a dealership for a One and done experience on something like this, but it's sometimes hard to catch these things. They did okay.

Leased a new 330 I X Drive. All the staff at Fairfax BMW were very nice especially Mr. Thomas Cavey who went above and beyond to make sure we were satisfied. We love our new car thanks to Thomas.

I drove up from Richmond to look at a certified X5. James P. met me at the door literally standing next to the vehicle I was interested in. He took care of everything I asked for and I drove away in my new X5. This is a great dealership. I would drive the 100 miles again to deal here and I would ask for James P,

Everyone we had contact with was extremely curtious and knowledgeable about BMW products!

Alan, took great care of us and that’s the reason why go back every time!

Unexpected problems. Was seen the same day, car was ready the next day.

Great experience with purchase process and repairs/maintenance

I've had my BMWs' serviced at BMW of Fairfax for a long time. On a previous visit I was really disappointed with the service. This time, however, was different. I went in for an oil change and they informed me that they had the part for a recent recall on my X3. They gave me a loaner car for the day and they fixed the recall the next day. I was very pleased with the service they provided.

Overall responsive and professional service, especially from my service advisor David Goldberg. The only hiccup was the lost of my key and the delay in receiving my vehicle. David, along with the service team responded accordingly by ordering a new key, providing me a loaner car, and delivering my vehicle once the new key arrived. It's not so much the hiccup, but how the organization responses to those situations. Fairfax BMW Service department responded in a professional and caring manner.

Very friendly and kind on time with the service. Very clean as well

I came in for a car that was cheap (CPO X1), came to realize it was nowhere near big enough, and got into a CPO X3 for similar money. I even flinched at the last minute and went for another CPO X3 at another dealer I won't name, who basically advertised the car as CPO when they wouldn't certify it, and wouldn't budge on price. These guys were way more up-front and better to work with. Their facility (at least for CPO) isn't the fanciest you'll ever see, but you know what? That keeps costs down, and that matters a LOT more to me than having slick showrooms. But even more than low costs, I care about honesty and no surprises, which I got from BMW of Fairfax. If I wasn't moving to the west coast, I'd be a lifelong customer.

Great car. Great customer service. Sales team was very accommodating.

Abed Abutaa is the best sales representative I have ever had the pleasure to work with. The car I wanted was sold but he was able to find the exact same car in the same color at another dealer and had it shipped immediately. He was incredible with our 4 y/o daughter who was totally over shopping for cars. He was honest and did not pressure me into getting anything beyond what I wanted. Thank you. Love my new BMW!

Frankie at Fairfax BMW is the best automotive service provider I have ever had the pleasure to work with! Frankie was referred to me by my husband and from my first contact with her by phone she treated me like family. Frankie worked with me on scheduling service, walked me through the entire process, and treated my x5 like it was hers. I won't trust my car to anyone else!

Had an oil change, two new tires and repair of a rear differential leak. Provided a loaner car with great help in removing baby seats from my car to (but not installing in because of insurance regs) my car. George, the Service tech took me under the car to explain the needed repairs. Allen Capaldi, my super Service Rep scheduled all the work, made the estimate and had the car washed. The repairs were done well and, most importantly ON TIME. Lounge was well appointed with coffee, rolls, TV , to make the wait for estimate easy. Dealership manager Mike Walker stopped by to ensure all was going well. Charles Barber, the Service Manager did as well. Have been a customer for 25 years and purchased 3 new BMWs over that time. Overall an excellent dealership:without peer in this area.!!

I took my car in for service at BMW of Fairfax. My service advisor was Ms. Frankie Johnson. She greeted with a smile and explained the work that would be performed. I really enjoyed chatting with her about vehicles...in particular the BMW M3. I will be sure to request for her during my next visit.

I purchased a used car from James Park at BMW of Fairfax. The process was simple and painless. I dealt with them over the phone and through email as I lived a number of states away. I flew down to the dealership and the process was quick. I highly recommend James and the whole staff at BMW of Fairfax.

I had a good repair experience at BMW Fairfax recently. 2 items - a recall for an airbag and a fix to a seat under warranty. When's the last time you took your BMW in for repairs and paid nothing?

Great service from Shea, Konrad, and the whole BMW team. The lady at the Cafe was gracious and kind as well. Thank you all

Recently, I had an extremely positive experience which started with Charlie Geppi. He was super professional and willing to make sure I got the car I wanted. James Park was then assigned to me to walk me through the car of interest and buying process. James is an expert and extremely passionate about his job. He was as excited over the car as I was! Very pleased with every aspect of the car buying experience at the dealership that I would make the 5 hour trip again! Thanks guys for understanding the client and how to best serve them! JF

I bought a car from Fairfax BMW with representative James Park and had a great experience. He definitely went the extra mile and answered my many questions. He was knowledgeable and efficient. I was treated respectfully and fairly. I definitely recommend Mr. Park and the dealership.

Knowledgeable sales professional that was customer oriented. Even though we arrived at the dealership within an hour of closing time, Jordan focused throughout the entire process to meet our needs and not to just "sell" us what he had on the lot. Will definitely go back in the future!

I have a marvelous service advisor - Frankie Johnson. I have never been anything but pleased with my service. I have purchased my cars there as well. Fairfax BMW is definitely first class.

My process started with Zen, and finished with Cerris. Awesome is the only word that comes to mind. No pressure from either of them, they listened to my needs, and then exceeded my ex first

My service tech Allen Capaldi was - as he always is - very attentive and efficient. As it turns out, my car did not need service, but Allen had an inspection performed to be sure. I have had Allen as my service rep for my last three BMWs. I recommend him, and the dealership, highly

Leased an M2 from BMW of Fairfax from James Duerbeck. I enjoy working with James and have done so for the last 10 years. It's always top notch service: VIP treatment; attention to detail; understanding of needs and constraints; discussion of alternative configurations; making sure the car is the right one for you; expedited process. Got top dollar for my trade in and hand off to financing/paperwork was seamless and also a pleasurable experience. Just outstanding.

We worked directly with Brian and Maryam and both were fantastic.

Rudy Herrera accommodated every request I had, he was very attentive. The car came with some minor issues, but BMW of Fairfax offered to expense the repairs. The financial department of the used car sales also did an excellent job. They were able to get the paperwork done very quickly.

As the result of faulty module replacement many of the issues including NO start and even other items I didn’t discuss with my service advisor (like the brake pedal being sticky, AC issue, many more…) are now gone, and the car now is rides like a new car. Mark Stout was great, he went the extra mile to have checked the warranty with BMW to have most of the expenses covered where applicable, unforgettable and very grateful to his service. As the result, Mark makes believe there are still dealer service centers, and service advisors, that have the honesty and the integrity and the desire to help and provide service fairly.

Thank you James Park of BMW Fairfax for making my car buying experience so positive. You’re very kind, knowledgeable, resourceful and you really thought of every detail in making sure that I received the best value for my purchase.

Overall extreme,ely satisfied with Mark and the team at BMW of Fairfax. The only challenge I had was the wash team had not prepared my vehicle as claimed in the email alerting me that the car was ready for pick-up. Mark washed the car himself and although I was delayed I really do appreciate his efforts in making my BMW experience a better one.

I recently purchased a 2018 X4 at Fairfax BMW. The salesman Bouish was very helpful and friendly. We took a test drive and he explained the features of this vehicle. We decided to buy it. The wait for the finance dept was long as it is in every car dealership but once we were in there they worked with us to get the best deal possible on financing and options.

We bought a 2018 BMW X3 from BMW of Fairfax. Abed was our sales manager/advisor throughout this journey. He is the best sales person to work with. Very genuine, patient and highly informative. There were days when he used to extend his time beyond the work hours to make sure we have pleasant buying experience . And have to mention that he gave extreme freedom while choosing financing options and service options. The entire staff at the fairfax dealership were very professional and extremely helpful. Would highly recommend this dealer for anyone thinking of turning a bimmer. You will never regret

I had a good experience at Fairfax BMW. The sales associate was knowledgeable and friendly, answering all my questions and getting answers to anything he didn't know. The finance manager with whom I worked gave me additional information and explained options well. I also got a great deal.

Outstanding service & support! Great experience with each service!! Special recognition to Allen, Robert & Chelsea AWESOME TEAM

Rudy was a great salesman and he made sure that I was comfortable with my buying experience. I decided against the first car and he was awesome and finding the car of my dreams Shea in the service department was very knowledgeable and helped me with my selection. Very professional!

Great customer service and professionalism provided by Shea Leuder at BMW of Fairfax's service department.

They provided quick service with great expertise. I was helped by Rudy Herrera, he treated us like family.

My wife and I are very pleased for the overall experience on purchasing the Certified Used 2014 BMW 328d xDrive Wagon from this dealership (BMW of Fairfax). The professional manner and knowledge of Mr. Jude Madubuko (Client Advisor) made it all possible to experience like this - how simple and easy for buying car today. Thank you.

Quality repair and good service. Excellent communication throughout the experience. Thank you.

This was my first time bringing my BMW to this place and I was impressed. The staff was very nice and accommodating and knowledgeable.

Excellent service but long on pickup took as long on picku as service

I drove 45 minutes to the Fairfax location because I saw a specific certified pre-owned 3-series I was interested in purchasing. I currently has leased 3-series that was about to end and was looking to buy as a replacement. I was nervous about the process because my leased car had NJ tags and registration and I was over my mileage, and my boyfriend couldn't get off work to go with me. When I got to the dealership I found out that the car I was interested in was just recently sold right before I got there. My salesperson, James Park, was excellent! He helped me find the same car in a different color at an even better deal! I thought the process would be overwhelming but it was so quick and easy and he answered all of my questions, and even helped me with setting up my new insurance. They were able to take my leased car off my hands and I drove away in my new 3-series that night. I'm so relieved! Would def recommend this dealership and James was awesome. Very easy process.

I had not used BMW of Fairfax for a number of years to service my BMW. I was impressed with the improvements that have been made as far as servicing cars. The Service Advisors seem to be very knowledgeable and responsive to the client's needs. Although I did get a loan car while my car was repaired, this process is still not as smooth as other dealers that I have used. Also, the service advisor that helped me was helpful, but would have been nice if he met with me when I picked up my car and give me a summary of the work that was done besides the written summary. There also seemed to be some disorganization on helping clients when they first arrive for service. I witnessed a lady who brought her car for service and waited over fiver minutes before a service advisor approached her. That was also after I got someone to help her.

I have purchased two vehicles from this dealer. I have brought all my BMWs to this Service Center and have always found Allen and Rob to be the best team; hence I ask for them by name every time. This visit was a continuance of that great service.

Easy car purchase that didn't take all day. Great salesman that worked with me to help find the right vehicle with the options I wanted.

Five Star Overall, referring a friend to W of Fairfax.

My service advisor, Laszlo Babos, takes excellent care of my vehicle.

My salesman, Asad Khan, was great. He understood what I was wanting to accomplish in purchasing my new M$ and got it done. I would also like to thank the sales manager for his assistance also.

Excellent. Mark Stout is great and easy to deal with.

Fairfax BMW has serviced my BMW routinely since purchased. I had some needed repair work done due to a leak in October. I contacted Frankie Johnson my service technician. You may be thinking, why is he writing his review in December versus in October, after the completed work? Well, the simple answer is I wanted to access the service and repair work over a period of time (60 plus days). Frankie worked with my mechanic Josh and they got to the bottom of the issue. The repair was still under warranty, the work completed quickly and as usual, I rode a nice BMW loaner for a few days. When I paid the deductible versus what the actual cost involved, I was ecstatic! What a savings! But, did the work meet or exceed my cars prior performance? Well? It did! Not only did it drive and perform better, it actually exceeded the performance and had that like new BMW "Power, Pull, and Pop!" (P3 squared, is the term I live by). Let me be clear, most people, myself include, drive BMW's or like vehicles for Luxury and Performance, so it is an implied thing that your car gives you this on demand. Well, My car performed after the service beyond expectation and still drives to date, like new.(P3 squared). What am I saying? BMW Fairfax, Frankie Johnson, and the service team took care of my car and I truly appreciate the services rendered with a smile. Thank you for being at the top of your game and doing your best to exceed my expectation! I have recommended BMW, Fairfax to friends based on the quality of service, honestly, fair price, and a long-term service relationship. "You Rock!

I have a 2002 and 2006 5 series in the family. Always professional service at BMW Fairfax, as far as servicing my vehicles. Loaner cars are plentiful, but definitely call to schedule one. They have a shuttle service to pick you up and take you home, if need be. They have a relaxing lounge, if you decide to wait. The service agents I have used (Leon Zelensky is the one I always request) are knowledgeable, courteous and promptly get back to you once they?ve diagnosed the problem. I have no complaints.

Knowledgeable, professional, courteous, and easy to deal with. Great buying experience, Service Center is top-notch. Modern and clean facility, expert service personnel, great loaner program.

Great experience. Petr was very helpful. Would recommend and would repeat.

Excellent experience with sales and finance. Will recommend to anyone.

Everything was very good. The people were professional.

Very professional dealership, with extremely knowledgeable sales rep

My air suspension failed on my 2006 530XiT. I did not have an appointment but Frankie Johnson, my service advisor, jumped into action. She had my vehicle examined by a lead mechanic, found me a loaner car, and kept me informed about the progress. Frankie always over many years has been an advocate for the customer and delivered outstanding repairs.

Dennis Tabligan (in sales) was extremely helpful throughout the process. He is very knowledgeable and patient, and helped make the buying process very easy and straightforward. We will definitely work with him again on our future purchases.

FSC uses a High Speed Dynamic Load Wheel Balancing machine. This equipment detected that my rims were slightly bent causing the shaking I felt at freeway speeds. My 2005 BMW 330xi does ride smoother now but I am scheduling another appointment to replace both the tires and rims to bring the performance of this car with 135,000 miles on it back up to specifications.

I purchased a certified pre-owned 2014 BMW 650i from BMW of Fairfax, overall this was the best purchasing experience I have had. Pricing was fair and transparent. My client adviser, Erick Bautista, was knowledge, enthusiastic, friendly and communicated clearly and quickly about details in the purchasing process. I had a similarly pleasant experience with the finance manager, Andrew Caprio. For the first time in my experience purchasing a vehicle the numbers we agreed on for the sale price matched the numbers during signing the financing paperwork, there were no surprise charges or hidden fees; everything was clear up front and straight forward. Very much a appreciated -- a five star experience.

With almost twenty years of business with BMW of Fairfax, the experience only gets better. The service department is outstanding, and their customer care sells their cars.

I brought my car in to be serviced and the staff was professional and courteous. I will definitely bring my car back for future services. Thank you BMW of Fairfax for a job well done!

Best service, best customer service, cleanest work area I have ever seen.

Went in for an early oil change on my X5 N63 cause I had a coupon. Laszlo also mentioned there was a recall with the drive shaft that was available to fix. I agreed and took a shuttle to the gym. Everything was done within 1.5 hrs and the shuttle picked me up from the gym in a breeze. Service and pricing was great!

I have leased my BMW 535 since 2015 and this was my 1st BMW and the service department has provided excellent service. I have a service advisor and he has been extremely friendly, customer focus, provide excellent feedback and available to answer my questions. I also must add that the representative for loaner vehicles has provided excellent service. I am not mentioning names, due to the fact, that I would want their permission. She is friendly, very customer service and when I need a vehicle she has everything ready, the vehicle is always clean. She has taken upon herself to know what I like and 99% has a vehicle available. My 2.5 years with BMW Fairfax service has been extremely positive and stress free. I highly recommend this location and hope my experience continues as long as I own a BMW. Thank you. Ms. Hamilton

The whole process from booking an appointment on line to diagnosis of the problem and being kept updated on the repair process by the service advisor, miss Frankie Johnson was very satisfactory. The car was ready when it was promised.

Our experience at Fairfax BMW was great. Everyone was very helpful and listened to our concerns.

Am very satisfied with the service given. The sales person kept contact with me through this entire process. I will definitely recommend to fellow colleagues, family, and friends!!!

This was truly an exceptional buying experience. We recently purchased a BMW i3 from Rudy Herrera at BMW of Fairfax. Rudy was very responsive throughout the whole process. Frankly, I was very impressed with the level of service and attention since this was a certified pre-owned and not a new car. I was treated just as well as if I bought a top of the line 7 series. This left a very big impression on me. The dealership facilities are very nice and modern. Nothing like your usual used car place. In fact, it was better than many new car dealerships I visited before. All in all, we are very pleased with the car, Rudy's dedication to service coupled with BMW of Fairfax bending over backwards to help us get into our i3 with an incredible loan offer made the whole thing an excellent experience. We highly recommend BMW of Fairfax.

Great overall experience. Brian Markulin followed my car leasing Process with great professionalism.

Great customer care at a reasonable price............

I needed the airbag replaced. I had used Fairfax BMW previously to moving away. I was in Fairfax on a visit. when I called they know right away who I was and I was able to get an appointment that afternoon! I was extremely impressed with Jessica.

The service was good. The facility is very nice...

I've had my 2011 BMW serviced primarily at Fairfax BMW and have used an independent shop for some maintenance, upgrades and modifications. While I may pay a little bit more at a dealership the work at Fairfax BMW has always been done right the first time with no issues. The key to me is a good Service Advisor and mine is great, Mark Stoudt. I highly recommend him and I have on several occasions over the years. He's upfront, honest and communicative and makes sure the work is done on time with no hidden surprises.

My experience with the BWM Fairfax Service was simply excellent. Frankie Johnson provided exceptional service and ensured that I was well informed of all necessary repairs to my vehicle. She was very professional and knowledgeable. Frankie is the best.

I cannot thanks James park and BMW Fairfax enough for all their help! After weeks of searching for the right CPO car with all the bells and whistles I wanted, I finally found it at BMW Fairfax which was priced lower than the other dealerships. The process was very quick and easy. I usually hate the car buying experience because it can take so long. James and his team made it super easy and even beat my bank's proposed rate by. Thanks again!!

I recently bought a beautiful 2014 550i from BMW of Fairfax, and James Park and the rest of the sales/finance team couldn't have made the process any easier or more enjoyable--highly recommended!

No complaints, everything went very smoothly--My service adviser Leon was excellent!

I brought my 2006 E-90 in to have the passenger seat pad replaced via the Recall. Lucas, the Service Advisor was able to reserve the part, secure a 2017 X1 Loaner. I brought the car in on a Thursday and was told it would take a few days to get the part and to reprogram the car's computer systems for the new pad. They also updated all system software to the latest versions at that time. My car was ready the following Tuesday morning, washed and ready to go. I also enjoyed the 2017 X1 loaner, even though it has a 4 cylinder engine it deliver 228 hp and I believe 234 lb-ft torque. It handled, accelerated and stopped like a true BMW. I also like the head's up display, back-up camera and navigation system. The sport seats were very comfortable and supportive. I think this is going to be my wife's next vehicle.

Great car in excellent shape sold and outstanding salesman and finance person.

My Son Ali Munir recently bought a new2017 230i last weekend Sales Person Mr Petre offered him financing options from BMW but did not mention 0% that BMW of Fairfax is advertising on the WTOP radio. My Son is in touch with Maryam in business office to see if BMW of Fairfax can honor what there are advertising. We had a good experience with the dealer ship now we would like to feel good about the whole deal & the purchase.

Great experience! Highly recommends if seeking to purchase a new or used car.

Had the pleasure to purchase a used 3 series from the associate James Park and it was a most memorable experience. I've never experienced customer service like I was offered here at any other car dealership...ever. The entire process was quick, easy and smooth. Special shoutout to Ferris for excellent service as well, as the financing process is usually a nightmare. This dealership is highly recommended, if you're in the market for a new or used car.

Everything was really good. I really want to remcommand my friend to fix the car on that body shop.

I would recommend this dealership to anyone. The service was immediate, friendly and reasonably priced and the facility was impressive and comfortable. What a great place. After purchasing a pre-owned BMW, my first experience was with the nearby Passport BMW in MD and dealing with that horror show made me wish I had never considered buying one. Fairfax BMW has restored my faith in the brand! If you live in the MD, NOVA, DC area and own or would like to own a BMW, do yourself a favor and go to Fairfax first.

Had two new tires put on my BMW on an earlier visit. Afterward I started to notice vibrations in the front end. I took the vehicle back in and they rebalanced one of the new tires.

Bought a new 2018 540I very early in the model year (July). Received outstanding sales service from James Duerbeck. Best new car buying experience I have ever had.

we recently bought a used 2016 Toyota tundra from BMW of Fairfax and our representative , James Park, did an outstanding job. He responded accurately, and timely with all our questions, and did an overall great job thru the process of buying this vehicle. I would recommend him to anyone looking for a pleasant experience buying a car. Joe M

My service advisor Andreea Rebaltescu always explains any work done very well if needed. Since this was just a half yearly check there was no repairs needed and the vehicle needed a State Inspection which it passed with no repairs required. Andreea is one of the best service advisors I have encountered and she is very knowledgeable about the BMW.

great service, on time, courtesy car, helpful people.

7 year old BMW just neeeed regular maintenance items. Fast and efficient.

As always, there is great service at BMW of Fairfax. Great communication about what's to happen. Service specialists manage customers' expectations well (wait time, price, etc). Although I have a BMW dealer minutes from my house, I drive out of my way to take my BMW to BMW of Fairfax, because of the exemplary service.

I wish the dealership would let people know that it is not mandatorily required by the state of Virginia that you must to pay the $499.00 processing fee... so stick to your guns when buying and you save this money in your buying process ... other than that great service I will be buying my next BMW from them

I just went in to get my rear brake pads serviced. I was met promptly by Konrad who was true to his word. I was in and out in 1 1/2 hours. Prompt, courteous and professional.. you can't expect too much more. Thanks, Ben

Brian Markulin did a wonderful job setting us up with our European delivery and following up with us along the way. We are having an amazing time driving our car around Germany and can't wait to get it home.

Mark Stout is my service advisor, and he is a great problem solver. I had made an appointment for a safety recall through there central appointments line. When I showed up, there was no record of my appointment or the loaner car. Mark Stout personally apologized and personally scheduled me an appointment when they had a loaner car available. They completed the recall, and Mark called the following day to see if everything was OK with the car. That type of personalized care means a lot, even when their scheduling processes break down. Thank you, Mark.

Excellent routine maintenance and state inspection. Hassle free, courteous treatment, done in a timely manner.

Good work, only took longer than expected, thanks.

Takes too long to complete paperwork after deal is done.

I actually look forward to taking my car in for service at BMW of Fairfax. The facility, staff and service are all the best in the business.

It. was an easy decision for me to choose a BMW car again. It was a pleasant experience buying a BMW at BMW of Fairfax. The staff at BMW of Fairfax is friendly, helpful and knowledgeable about their products.

There were a few hiccups but they worked with us well to get them resolved. I only wish they had told me up front that the car I purchased only had one key.

A second great car purchase from this dealership thanks to the work of James Duerbeck. James is patient, scrupulous and careful in his work and he makes the entire process pleasant and easy. Many thanks!

Service opened early, service manager Frankie Johnson took charge, inspection and service were completed expeditiously. New rear tire, brake fluid replaced according to recommendation, vehicle check completed and car was washed and dried as I picked it up.

Nice dealership with relatively small but high quality selection of cars. Test drive went ok.

We were a walk-in not previously scheduled. The service tech was initially very friendly and enthusiastic. However when it came time to sign off on the bill he went out of his way rudely to mention we were a bit early for regularly scheduled service

overall it was very good but should not have taken so long. My car was there at 10 a.m. and still not ready at 5:30.....had to forego the cleaning.

Very Good - Very friendly and great customer attention. Could benefit by having better time estimate on work to be done.

I had a very pleasant experience buying a new BMW from the dealership. Jame Duerbeck is a straight shooter who does not play games. Besides the first face to face meeting, we were able to communicate and negotiate through email, text and phone until the delivery of the car which save me a lot of potential hassle.

They did not have loaner car for so I had to wait in the dealership for three hours.

I arrived a few minutes prior to my appointment and was immediately taken care by my technician Jerrell Latham. I was also given a loaner which I requested for my appointment. This really allowed me to run other errands while my car was being serviced. It was an excellent day.

Great experience; price was very good, and was completed quickly

I had to wait quite a bit of time until my car was ready....

I have been taking my car to BMW Fairfax for the past two years, and find the experience superb. The quality of the attention, service and the experience with the staff is high.

Satisfied with the repairs made, cost was a little more than anticipated but knowing the work was correctly done and the ability to get a loaner vehicle made up for this.

I have fired several other BMW dealerships in the past because of poor performance; however, I have been with Fairfax BMW for the last five years and continue going back, largely due to Konrad Malinowski's dedicated efforts to always deliver what he promises. Service was prompt and efficient, customer waiting area is very nice, to include a small "café" where you can actually order hot breakfast and lunch. Only drawback is the price, but that's what you get when you go to a dealer; however, I know I'm getting quality parts and knowledgeable service--something I can't say elsewhere.

Henry Garcia was very communicative, pleasant and professional. Would recommend working with him if you are ever at BMW Fairfax Body Shop.

The repairs are done correctly and customer service is great; however, BMW repairs are expensive and there is a "Customer Pay Shop Charge for Repair Order" at $60 added on the bill. Next time I don't want a Repair Order, just repair the car. BMW repairs are too expensive.

Another excellent job done by BMW of Fairfax. A pleasure to deal with Frankie and the service team.

BMW of Fairfax VA did a great job. I like the fact that Allen Capaldi (my service consultant) texted me and kept me informed of what they were doing with the car almost every day. Also they check the car for other possible issues. They are all very Curtis and do their job in the best possible way.

I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Duerbeck is truly an exceptional sales person as he clearly knows the ultimate driving machine inside out. The high level of professionalism and expertise was commendable. We were offered the most competitive quote. Purchase experience was stress-free, enjoyable and transparent. I would recommend this dealership to anyone.

Excellent service always from Erika, and everyone else --receptionist, cashier, valet--exemplifies the same high level of courtesy and helpfulness that I have come to enjoy with each visit. Customer waiting area is well maintained and very nice beverages are always available! Every BMW service associate ensures my visit is positive plus!

Never had a bad experience here. I have 4 older and newer BMWs and take all of them to BMW of Fairfax. One may think why pay the higher labor rates. In actuality, BMW of Fairfax labor rates are within a few dollars of any of the independent BMW specialist repair shops that I have checked in my area. I used to take my cars to independent shops, but while their labor rates have been rising every year, BMW of Fairfax labor rates have stayed pretty steady. On top of that they do excellent work and warranty it for 2 years, instead of the usual 1 year. Andreea my service adviser always is a pleasure to work with and very straight forward and honest. Suggest getting on the dealership's mailing list, because they send you great repair and service offers. I also while waiting use their their WIFI to get work done, and they offer free refreshments. Overall very happy with my decision.

IF you have deep pockets, and IF you can get BMW NOT to phone you when you think the whole thing's over ("Hello, we'd like to ask you about your experience with BMW service." Lady, I just spent a small fortune wsith BMW; I don't feel obliged to talk with you about it.) All that said, the service was excellent, the man helping us was friendly and informative (but not intrusive), and I could actually feel an improvement in my car's performance.

Our service advisor, Frankie, is just awesome. We travel over 50mls because we feel we in good hands

The entire experience was what you would expect from a BMW dealership/team. Ask for Erick Bautista if you want to be well taken care of. He went out of his way even after hours to ensure nothing but the best service and experience throughout the process. I can't speak highly enough about Erick.

Once again I have to thank Thomas Cavey my Client Adviser for making the transfer of my i3 to a Hybrid X5 easy and painless...from the time I walked in to the time I walked I out I experienced total professionalism, from Thomas and the Fairfax tean, no delays, no frustrations with the process. This is my second or is it the third time I have worked with Thomas.?.In any case he truly is there to help you and make sure you get want to need and what you want. Shout out the Christian ...great Genius that helps make the transition into a BMW easy..and Jaafar in Finance the process has never been quicker, easier to understand

I bought a used X5d here in Aug'16 and was very pleased with the service. Our sales rep Rudy Herrera was very patient as we debated buying a used X5 vs X3, then a gas vs diesel engine. We landed a good price and the purchase process was smooth but very tedious (same paperwork with all dealers!). The car had a tank fluid issue within two days of purchase and the BMW team dealt with it immediately at their cost. Big difference when we you buy from an established dealer! Would not hestitate to recommend.

The BMW was hard to find no big signs but hard to beat in excellent service.

The customer service at this dealership is great! Unlike many other dealerships I visited; I was greeted by various staff and was asked if they could be of any assistance even after telling them I was there for an appointment.

Leon Zelensky my Service Advisor and Charles Barber, Service Manager, were spectacular and take care of all my needs and concerns. MY experience with BMW of Fairfax is always a pleasure...they are the TOP !!!

I've been going to BMW of Fairfax for years and have been impressed with the great service I always receive. Especially the last year and a half with my new service advisor. Frankie is top notch! Communication is clear and fast (whether by email or phone), and the outcome matches the results expected. Never any surprises, except good ones when they done a few extra things for no extra charge.

Ebi, the BMW sales person, is the best person to buying a car from or having just a consultation about the vehicles. 7 months ago I went to the dealership and asked him a lot of questions about the new car lease and I test drove a 228xi and that was all. Couple weeks ago I contacted him again after almost 6 months and I came up with more questions for the new and used cars to buy. He remembered me and all we have talked about before like it was yesterday! I visited the dealership next day and he was at the door waiting for me and greeted myself and my brother in the best way. We sat down and talked for a bit. Finally we found a solution to get the best deal and best car all together. He made the process of buying a car much much easier for me than I thought. Very respectful, polite, knowledgeable, understanding, and passionate person to work with. I highly recommend Ebi to anyone out there looking for a BMW in DMV Area. I'm totally satisfied with my 2016 3-series which I purchased last week. I love it! Thanks Ebi for all your hard work and the passion to help which you provided to me in a way that I'm not going to buy a car from someone else!

The service was done on time as promised it was a passenger front door the outside look great but the inside is a little different front the original.

Great service at BMW Fairfax. This was my first time at this location. Someone was there to greet me immediately when I arrived. My service advisor was professional and very friendly. The waiting area was clean and comfortable with refreshments. I had the annual maintenance done on my car. The work was completed in a timely manner. Overall, great experience. Will definitely return.

excellent all around experience working with Thomas Cavey and the BMW Fairfax sales team. I The process was professional, quick and painless. The delivery process with finance and the detail team was easy ..no fuss....no extra ..time spent to get through the process. This is my third car with BMA Fairfax and second opportunity to work with Thomas Cavey...recommend him to any one looking for "easy

Always very professional. Great service! Facility is clean and welcoming.

Beyond expectations! Great service, very nice people, and everything was done in a timely manner

I had a bunch of trouble with financing and insurance given I am new to the country; but the team provided me some great information to figure it out. Also, Justin who was the person who helped me on this, was fully committed in getting me the car I wanted instead of selling a higher end car. No shrewd salesmanship, and aligning to customer needs - really loved the experience. Of course, the car is an absolute dream!

Timely, painless, with friendly staff and service professionals.

Fairfax BMW has been taking care of my car for over 3 years now and has done an excellent job. I've gotten loaner cars when needed and the work was done on time, plus the car was always washed before return.

My service representative is always attentive and always looks out for my best interest.

had brake fluid replaced and wheel alignment; can't comment on quality yet since hard to see at this time.

An accident is always unfortunate and not something enjoyable to deal with. Henry was so helpful and made the experience as easy as it could be on me. My car looked great when I picked it up.

I have not always had a good experience in the always busy service center of BMW FAIRFAX. This past one made me write a review for them. I had a flat tire and they were closing in half an hour. I was expecting the worse. But even so, they not only found me a loaner without much fuss, they also were very warm and apologetic about the closing time rush. In the end they let me keep the loaner for two extra days as I was busy the whole weekend with work! :)

Brought my X5 in for an oil leak under warranty-- Konrad and his technician Rafael identified a larger, more difficult issue (Still under warranty) and had it repaired without protest. I've worked with other dealers on other cars that would simply have waited until the concern went out of warranty then charged me for it. The ethic here is exceptional. I recommend if you're looking for service, Konrad should be your go-to man.

Allen Capaldi was an excellent service advisor, making the experience pleasant and efficient.

They are always available and know what the problem is.......

I LOVE my BMW!!! Alex was extremely helpful in finding the perfect car for me. I was looking for a used 328i Xdrive with lots of safety features/options and low miles...along with a light leather interior (tall order). Alex kept me informed additions to the inventory and found just the right one. Faris (sp?) at the financing department thoroughly explained everything and gave good advice. Can't say enough. They made buyi9ng a used car a pleasant experience.

Done in a timely manner Very professional and courteous service

Service was courteous and timely. Waiting area was comfortable with coffee, soft drinks and snacks. My service rep was professional and prompt.

Leon was professional and courteous. Looking forward to working with him going forward.

We are excited about our new BMW! Brian Markulin made the entire process easy and hassle free. Brian located the car we wanted and had it onsite in less than 48 hours. Brian took over an hour to explain all of the key features of our new BMW to us in an easy to understand and patient manner. By far the best new car overview that we have ever had!

Service was fine; however, the estimate for the repair of the 'thigh extender' seat motor problem of $1030 is way excessive!!! Also, I think the "shop charge for repair order" of $47.50 is way excessive as well !! I do not think that 'shop supplies' like rags, disposal of oil etc. could or should be this pricey!!

Customer service was excellent, the shuttle driver made my daughter & I comfortable. Always love the kindness of Mr Leon Zelensky.

great experience - buying my first BMW from Fairfax brunch (Client advisor Brian Markulin) - He was professional, very friendly!

Ms. Frankie Johnson is second to no one! Robert, the technician is by far the best in the industry. Together, they are better than any print or television add for BMW. They are truly the very best!

I had a wonderful experience buying my first BMW from them. I bought my car from Kenny and he went above and beyond to make sure it was exactly what I wanted. The customer service at BMW of Fairfax is top notch. They sent a tow truck to my house to help me take my previous car to Carmax, free of charge. I would highly recommend BMW of Fairfax.

Great service, always friendly people very helpful, even the mechanics are awesome, I came in for an emergency and they took care of my right away. I was in and out very fast.

I did not intend to purchase a car the day I started looking however my sales person, Michael Navidi, was not discouraged that I was "just looking". I shared with him what I wanted and I was going to wait until I found the car that was right for me. Michael continued to search for the car with the features I wanted, even after I left the dealership. He called me the next morning and I purchased the car the next day, four month sooner than I expected.

Service was fast and efficient and the service technician, Ron Wagner was very friendly.

My wife & I got excellent service at this dealership. Sales & office staff were courteous & friendly. Gave us all the information we needed to make our decision.

Amazing work great experience I would definitely come back thank you so much would definitely come back with no hesitation thanks again.

First of all. BMW is always overpriced for service. That is not unique to this dealership. I have used this shop for many years and have been very satisfied. On this particular visit I had routine maintenance, safety and emissions inspections and needed to the trunk latch fixed. It wasn't opening as designed. When the car was done I used the key fob to open the trunk...so far so good. But the latch stuck in the closed position after it opened and the trunk could not close/lock when you tried to close it. So back into the service area and less than 10 minutes later I was on my way. I guess my gripe is, what the heck did they do to check their work before they brought the car out to me? So far it still seems to be working properly. As I said, I have used this dealership for years and have had no problems and I will be back.

We had great sales person who worked very hard to accommodate for our needs his name is Peter Mastny. The dealership is very good and the show room is great. However, the service center is substandard as regards quality of repair, manager, and their personnel. BMW always advertise that they are service free for 4 years for scheduled maintenance, however when you go to their service centers they try to sell you all kinds of services that you don't need. I understand that's how they make extra income! However this is BMW and they should not be inconsistent with the company's advertisement. Fairfax BMW is one of the best dealerships I worked with, however their service center is very substandard

I have owned my X3 for almost seven years and they have kept my car in great condition.

I went in as a walk-in and was promptly attended to. Additionally, they were able to arrange for a rental immediately.

Awesome experience, awesome ride. This is my third purchase from this dealership and each experience is better than the last. You can't go wrong when working with James Duerbeck!

We wanted to purchase a certified pre owned bmw and the entire staff at BMW Fairfax was nothing sort of outstanding

I bought a new bmw x5 with the help of mr.James Duerbeck. Deal went smooth and fast. Mr Duerbeck was professional and straitforward. I was very pleased with my experience.

Had to replace my tire damaged by a pothole. The service center is great and the staff are too. I wish it hadn't taken more than an hour considering I had an appointment, but free coffee helps.

Superb sales experience with Alex Zelkin, Client Advisor with BMW of Fairfax and with Andrew Caprio, Finance Manager. Alex is very knowledgeable about BMWs and listened to my needs and concerns. He helped me find the right model for me, a 528i with M4 Sport Package. I highly recommend Alex and this dealership.

I purchased my 2013 BMW X5 this month from Erick Bautista and could not be happier. The entire experience from the time I walked in the door and made the deal was beyond positive. Erick is attentive and professional and follows up promptly. I plan on having my car for many years but I know when I'm ready to purchase another vehicle, I am calling Erick! The entire team is also very friendly and professional, management must set an excellent example.

I bought my first BMW from BMW of Fairfax and it was a great experience. My sales person, Alex, was great, knowledgeable and very helpful. He made me very comfortable and at ease when shopping for the right vehicle. The financing was even better. It was quick and easy. There was no haggling and I felt great walking away knowing I got a great deal and a gift for my birthday. I will definitely go back to this dealer when looking for a new vehicle.

This is the second car we've purchased through Fairfax BMW. We liked working with Thomas Cavey, his follow up was terrific. He was patient and perseverance was appreciated. We liked the other people we worked with too, even the receptionist was great. We especially love their service dept. and our rep Frankie Johnson.

Awesome car buying experience. Purchased a 2015 328i, my salesman Tommy Lux was very good. He has made several calls to make sure I was happy with the car. I would recommend BMW of Fairfax.

We recently purchased a 4 series convertible with the help of Mr. James Duerbeck at BMW of Fairfax, Fairfax, VA. Mr. Duerbeck knows more about BMWs, and cars in general, than anyone I have met before. He maintained a service first mentality throughout the whole relationship. He was always quick to provide answers to our questions, as well as providing multiple options to decisions we needed to make. He was always calm in working through any problems we presented, and I have to admit we provided a number of tough problems to resolve. Frankie Johnson, another key leader in Service at BMW of Fairfax, recommended Mr. Duerbeck to us. I would definitely pass on the recommendation. I hope he is in place for our future purchases!

I just bought a new X5 and it was the easiest car purchase I have ever had. James Duerbeck was the most professional sales person I have ever met. He was extremely knowledgable, patient and straightforward. If you want an easy hassle free experience see James.

I recently bought a 2015 X1 xDrive28i from BMW Fairfax and got a great deal on it. It used to be a loaner for seven month, so it does have some miles on it, but as a certified-pre-owned elite (CPO) car I got all the warranty and service same as new. The Sales Advisor, Rodolfo Herrera (Rudy), was super nice, very patient and knowledgable. I went to a few other BMW dealers and each time I felt pushed into a corner. Not so with Rudy. He allowed time to test drive various models, made great suggestions, and eventually found me the perfect car! He even picked me up from the metro and got me some Starbucks. The whole experience was very pleasant. And best of all, I love my new ride!

Found my wife's preferred white 2011 BMW X5 at BMW of Fairfax among others in Philly, NJ and NY. Chose to travel south to BMW of FF first based on a fairly priced car along with positive reviews of the dealership and Alex in Sales. The car was very nice, they were low on pricing our 2008 X5 4.8i trade-in, but excellent to work with otherwise. I was impressed with the professionalism of everyone on their team and my wife is thrilled with her car. That helped after being very disappointed with the pricing of our trade, so overall I am happy with the results of dealing with BMW of Fairfax. Alex has been with them for 19 years and answered any question I had with no pressure. I briefly met the GM, Sales Manager, Business/Finance Manager and other salesmen and the entire team there seems friendly and very customer focused. I would recommend or buy from them again.

I bought a used car from BMW of Fairfax on 11/15/14, and couldn't be more happy with the experience. The Client Advisor who sold me the car, Alex, is fantastic. No sales pitch. I don't make a purchase unless I understand the deal completely. There isn't much haggling involved, unless you count the amount they'll offer on your trade, but that is just a simple number. Alex is the reason I bought the car, although perhaps all of their employees are so simple to work with. The Finance Director, Muryam, has a great personality, and explained all of the financial details of my purchase very clearly to me. I never write reviews, so you know I was happy with the transaction when I go to this level of effort.

I order and purchased a BMW 5 series from Fairfax BMW with the great assistance of my sales professional Abed. Abed's expertise and recommendations were superb. He answered each and every one of my dozens of questions. He walked me through the ordering process and ensured that I was happy at each point in the process. I will absolutely buy my next BWM from Abed and from BMW of Fairfax.

My recent visit to BMW Service was fantastic. Frankie J is one of the best service advisors you can come across. She is responsive and upfront with any issues your vehicle has.

Alex was professional. Difficult to haggle with but I think the car was fairly valued. Confident, clear and not pushy in any way. Good brand, good firm, good quality...

Brian in sales is tops for car sales goes on knowledge and honesty. To find someone who knows more you would need to go talk to a tech at ferrari. Frankie in service tells it like it is and is honest and helpful. Their callback is quick and courteous. Definitely will get my next car there !

I strongly urge you to get a quote on any new car from BMW of Fairfax. I worked with Kurt R, and he is a very straightforward, honest and well-informed sales person. After getting quotes on a new, factory order BMW 335i, BMW of Fairfax was significantly lower than any other price. Kurt was politely and professionally in communication with me, and he was able to answer all of my questions - even researching a question which he was uncertain about. I strongly recommend Kurt Rodgers and the BMW of Fairfax team if you are in the market for a new BMW.

I would highly recommend BMW of Fairfax based on the outstanding customer experience I received from CA Will Pizzano at BMW of Fairfax. Will maintained constant contact with me throughout my buying experience (I custom ordered a car from Germany), including providing me updates on the production status of my car, transit information once the car was put onto a shipping vessel, and then upon delivery of the car to the Baltimore port. Will worked tirelessly with the inventory manager and Port of Baltimore to ensure the car would meet the estimated delivery time frame, which it did. Upon delivery of the car to the dealership on Saturday, Will texted me pictures of my car as it was being loaded off the truck and being prepped for final touches - he was equally excited as I was for the car to arrive. Will walked me through the final papers, provided a solid hand-off to finance, and then spent an hour with me in the car, walking me through the driving modes, iDrive, set up my Bluetooth, and every other feature I didn't even know existed yet (he would have spent more with me, but I wanted to drive it!). Will called me later that evening as I was driving home to ask how it was driving - suffice it to say, I was loving my first BMW, and it was incredibly thoughtful of Will to check in with me to see how it was handling. He offered for me to come back later this week if I had any additional questions on any of the features. I highly recommend you find Will if you're in the market for a BMW - he has a very laid-back demeanor, no hard selling, will work tirelessly for you to get you the car that meets your needs and wallet. On top of it all, Will is an avid BMW driver himself, so he knows the inside and outside of these cars. Extremely knowledgeable, and super nice guy. Thanks again Will for making my first BMW buying experience so wonderful.

I recently purchased a preowned BMW 3 series. I dealt with Alex Z. He was very knowledgeable about all aspects of the car. It was a very easy process and since I prefilled out my loan application they had everything ready for me when I decided to buy.

I found my dream car at BMW of Fairfax but I was about 450 miles away. They have folks dedicated to handling internet requests which was nice since I got to know the person and did not have to explain my situation over and over. All my requests were handled quickly and professionally. When I had financial questions or logistical questions about purchasing out of state that was handled smoothly. I was very pleased with the entire process. I recommend anyone local or out of state giving these folks your business.

My review is related to the sales department and I really don't have anything negative to say. Good selection and good prices compared to other places. Also, facilities are clean and inviting as you would expect from a BMW dealership.

We decided to purchase a new vehicle and chose BMW of Fairfax. The staff was truly professional and provided support all the way through the purchasing process. Any questions or concerns were answered immediately by the highly knowledgable staff. The facility is kept clean and designed for making any new car buying experience easy. BMW of Fairfax provided to best prices in the region. Again we truly appreciated the kindness and professionalism from the staff making out purchase as painless as possible. Thanks Michael

Great service! The sales personnel is very professional and polite. If you are in search for a used car, I highly recommend Kurt R. He made sure all my needs were met and questions answered. Even the paperwork processing was faster and more efficient than at other stores. Both my husband and I bought our cars at this dealership. We had a very good experience with their service department. Highly satisfied customers.

BMW of Fairfax maintains the standards and quality one would expect from a BMW dealership. The service was outstanding. Will likely buy my next BMW from this location.

This is my second time working with sales rep, Jim S., at BMW of Fairfax. Three years ago I leased my car and recently bought out my lease. Both experiences were wonderful. Jim went above and beyond to meet my needs and take care of every little detail and made sure I was taken care of. I'd highly recommend going through Jim at BMW of Fairfax, if you are interested in leasing or purchasing a BMW. You will not be disapointed with the service, experience, and of course, your new car!

We recently leased our new 5 series from BMW of Fairfax. James D. helped us and was pleasure to work with. Both me and my wife were astonished with the service James D. provided. James is very knowledgeable about the BMWs, ask for him if you are looking to get a new BMW.

Bmw dealership on lee highway treaded me just right ,first the wait wasn't alone at all the salesman greeted me with respect show me around I was pleased from what I seen and when he showed me and asked me was I interested or seen any thing that I prefer I replied yes vehicle was on sale and he was still willing to work with me. I was pleased with the customer service.

I highly recommend James D. at BMW of Fairfax. He worked with my auto broker to find me the perfect car and the deal he made packed more options and features into the car for less than I was able to find on my own. There was no quibbling over small details. I was eligible for a couple of different incentive programs and he found me the best one for my situation to save me the most money. The deal was fair and I would not hesitate to recommend anyone working with James in the future (I know that I certainly will!). The after sale service was also outstanding. While I was signing the paperwork, James personalized the car for me so I wouldn't have to worry about it - all the radio stations were ready to go, the NAV system was all set up and all I had to do was adjust my seat correctly (he helped with that too). What a great way to end the day - the car was really mine and ready to go.

Bought a 2013 X5 in August with James D. as my sales person. It took me months to decide, but I was never pressured or rushed...only given answers to every question I had and helped with the process. James was great. Ask for him by name when you call.

I had a fantastic experience with James D. in ordering a new BMW. This site would rather I not post his last name, but when I went, he was in the office to the far right. From the moment I walked into the door, he was warm, inviting, and professional. Every question and concern I had was answered thoroughly and completely. When he didn't know the answer to something, he was sure to follow up with a phone call or email. James honestly blew all of my expectations out of the water regarding the car sales experience. If my next car is a BMW, I'm going directly to him.

I want to thank all of the BMW of Fairfax staff especially David L. and Abed for making my first BMW sale so easy. It was enjoyable and I look forward to leasing my next vehicle with them!

I bought my first new BMW from this dealer eleven years ago and felt comfortable returning this past month to consider a 2013 5 Series. It was a wise decision in every respect. The sales representative was courteous and professional and I never felt pressured to make a purchase. I test drove a 2013 on a Thursday and discovered I would have to order from the manufacturer to get the car with the features I wanted. This was perfectly acceptable since I had to order my first BMW too. I returned the next day and placed the order. All in all, this has been a fine experience.

Let the buyer beware" is always good advice, but especially in used car shopping. I went over my prospective buy carefully online, including the free Carfax the dealer provided, performed all the recommended checks at the dealership, test-drove it and decided to buy it. The price was far below what comparable models were advertised for, so I knew something was up. Emile, the very friendly and helpful salesman, showed me the dealer's own repair estimate, which included four new tires and front brake rotors and came to over $1000. Even with that additional amount, the car was still a good deal, so I signed to buy it. When I came to pick it up the next day, I locked the doors when I went into the office. That's when I found out the driver's side door could not be locked or unlocked with the one key the dealer had. (One reason the car was so cheap was that it had no power locks, mirrors or windows.) I insisted on the dealership fixing the door lock at their expense, and after some negotiating, they agreed. For this I give them an overall rating of 4 stars; had they been upfront about this defect from the start, I would have rated them higher in the other categories. This is not a problem they could have overlooked, unless they never bothered to lock the car on the lot.

When I decided that my next car would be a BMW, I started doing some research on the car and the local dealerships. BMW of Fairfax was not the closest dealership to my home, but I was drawn to them because of the service I received over the telephone when I made my initial call. I called and immediately spoke with a salesperson. I explained to him that I was interested in purchasing a BMW X5. He told me what he had available and set up an appointment to come out and test drive the vehicle on the next Saturday. I went out there Saturday and met with David Chu. He showed me, again, what was available and asked me to pick out which car I was interested in and wanted to test drive. I picked out the vehicle and test drove. Of course, I immediately fell in LOVE with this vehicle! It was fully loaded with everything you can imagine. I also met Pre-Certified Sales Manager, Jim Handy, who was absolutely wonderful!! This Manager assured me that I would get a good deal and great service....and that's EXACTLY what I received. David treated me like I was ROYALTY!! He walked me through the entire process and answered every question in a professional manner. I left the dealership and thought more about the decision to buy, not who to buy it from. David called me on the following Monday to see if I had made a decision (which I decided to get the vehicle) and told me that he was getting the paper work together. David gave me his cell phone number and we spoke daily about the deal. I went back to the dealership on Thursday after work to fill out and sign all the necessary paperwork. I arrived about 7:00 pm. I filled out the necessary paperwork and David took them to Finance. Finance went over some options and figures with me and the next thing....the temporary tags were being created and placed on the vehicle. I signed all documents and at about 8:45 pm, I was leaving the dealership in my BMW X5!! That was the most unproblematic car transaction I have ever endured. I highly recommend this dealership and ask for David Chu. They are awesome!!

We have never had a more stress-free car buying experience and our 2 year old was even along for the purchases. We definitely recommend these folks! Cars bought: 2007 X5 & 2008 328i Salesman: David Chu & Rico

My experience with this dealership was nothing short of outstanding. I made my commitment to buy the preowned 2008 535i BMW telephonically after finding it on their website. When we arrived the car was parked in front, clean as if it had just come off the new car delivery truck from Bavaria, and exactly as described on the website. My wife and I were taken on a test drive to confirm our commitment to the car and it was all we expected and more. The sales staff spent a couple of hours with us, showing us all the vehicle's features, transferring our phone numbers into the Bluetooth system, giving us a primer on the iDrive and navigation systems, and answering all our questions about the many options on the car. Only when we were satisfied did we get down to doing the inevitable sales paperwork. This too went quickly and smoothly and the deal was the best we had found by far. I would strongly recommend this dealership to anyone interested in buying a BMW. The staff was friendly and knowledgeable and their selection of new and preowned cars was huge.