Went to BMW of Fairfax for an oil and brake liquid change. As usual, Laszlo Babos was quick, efficient and very kind. It was supposed to last an hour and a half, and in less than an hour, my car was ready! Kudos to BMW Fairfax!

it was a great first time experience the people there are so nice and the sales guy made sure that I was getting the best possible deal and never pushed anything on me and simply offered it and said that I am the one making the decision

Elena as always very professional, knowledgeable and customer focused. She took care of my car service quickly and efficiently. Well Done Elena and BMW Fairfax. José

Excellent service. Some issue with the rotors. Came everything under warranty. The agent was very responsive!

Had a problem with service, posted about the situation, management reached out and resolved it quickly. Can’t ask for more than that. Thank you!

Great costumer service, great staffs

Excellent customer service. But the issue on my car was not fix. I need to bring it back again .

You can count on Shea Lueder for excellent service. Great customer support.

Good experience this time.

My consultant gave me his full attention to my car service needs and made sure they are done perfectly and ahead of time.

Always great service! Rich Eccard best BMW tech in NA. Jessica great service writer.

Excellent service and professional relationships with the customers.

Very professional and helpful. They listen to their costumers' needs and concerns. They made you happy and satisfied Salwa

Excellent service. They are proffessional and helpful. They listen to costumers' needs and concerns.

Wonderful experience!!! I’m from Ohio. They made the process fast and easy. Love my new car!

Great people to work with. Made the out of state buying experience easy.

Very professional, patient, and knowledgeable. Took the time to address ALL my concerns and answer ALL my questions. Transparent and honest throughout making my purchase experience a good one. Thank you Driton and James of Fairfax BMW

Good experience. Timely and professional treatment.

I am so thankful for BMW of Fairfax for helping me get into new X6! It was out of stock and Jordan was great, he helped us look for one, got it delivered on time and made the entire process seamless! Looking forward to our continued business. Thanks team!

Always a pleasant experience with the personal at Fairfax BMW.

I worked with Margaret through email and Karim in person (unfortunatelyI can'trememberthe finance director's name at the moment). The process was easy and all of the staff were friendly and professional. One of my beat car buying experiences yet.

I found the car I wanted on their site, test drive and bought at an exceptional rate. This entire process as simple and easy from beginning to end.

Great service, they explained well what was going on with my car and what to do to get it fixed in timely manner thank you for the service

Easy transaction. Staff was friendly and helpful.

Jordan Warnecke did a great job of answering our questions and explaining features of the BMW that we ultimately purchased. Other staff were also helpful and friendly

Friendly staff and delivered on time

The salesman Nana and finance manager Feroz made the car buying process extremely easy. I got just what I wanted (and more) at a fair and reasonable price. This was the best car buying process I’ve ever experienced. I will definitely go back when ready to purchase again and recommend anyone to visit this dealership to purchase their next car!

I have purchased vehicles at this location since 2001 and the service and auto body shops are very good and very responsive.

Outstanding customer experience every visit at the Fairfax BMW.

Danika is very helpful and attentive to the needs of the customer. She keeps the customer informed.

Excellent

Great communication, friendly reception. Thank you Dave

We started working with Service Advisor Elena Tanase today, and was much impressed with her professionalism, courtesy and friendliness.

The service to my electric BMW today was efficient, fast and safe, with adequate protocols for the current pandemia.

Great place

I was experiencing failure of my X3’s battery, I immediately brought it in and Mark listened to my observations, checked me in and was prompt to notify me when the diagnosis was ready. He honored a coupon from another BMW service center. All in all a very satisfying experience.

Used the online buying experience. It was very easy and I ended up with a great car at a great price

Fast and efficient as always. Mark Stout did a fine job.

Easy to schedule an appointment. Extremely professional and quick drop off. My advisor, Shea always treats us like VIP’s and handles all of the issues with my car quickly and perfectly! I drive from Maryland because of the exceptional sales and service departments! It’s worth the drive!!!

Best experience I’ve had to date. I’ve had a terrible time at BMW Alexandria - the worst service department I’ve had to deal with. BMW Fairfax is completely different. Professional staff and very quick turnaround. I will get all my work done in your location.

Very friendly, prompt, and have the best snacks.

Amazing experience Karim killed it with the customer service

Outstanding sales agent support. Efficient, trustworthy and fair. Goes the extra mile to ensure the buyer’s comfort in making the best possible purchase decision, with no pressure or stress. The outcome was a confident purchase thanks to the agent’s integrity and empathy.

good prices for a dealership and friendly service

With this being my first BMW, I did an extensive amount of research into the BMW dealer Service departments before taking my new X3 M Competition in for repair. Based on my research, BMW of Fairfax was the clear leader in the Northern VA area, so decided to give them a try. From the first point of contact, calling to make the appointment, to the last touch, BMW of Fairfax Service, and my advisor Shea, were phenomenal. I was treated extremely well, kept updated on the status of repairs with excellent communication, and trusted my vehicle was being treated with care. Most importantly, the complicated and in-depth repair to my new vehicle was completed right, the first time. No multiple trips back and forth, no rush job service. After I picked it up, Shea even reached out to me to check on the vehicle. This experience truly lived up to the luxury car experience. I can’t recommend BMW of Fairfax’s Service Department enough. Huge thanks the Shea and the team.

I have been using BMW Fairfax for the service of my BMWs since 1995 with my recent visit being on 10/2/20. My service advisor, Frankie was absolutely fantastic to work with. She greeted me as soon as I drove into the service bay and reviewed my issues for the visit. She was professional, courteous and very efficient. After the service technician evaluated the car, Frankie called and reviewed in detail the issues and costs associated with the repairs. She is very familiar with the mechanics of the vehicle. I would highly recommend Fairfax BMW Service and Frankie!

Thank you Emily in service department for your constant updates on my car in a timely manner! You are great at what you do!

Everything was simple and well explained. The sales and finance reps I worked with made it a great experience.

Service was fast and efficient. The service attendant was very polite and knew exactly what to do.

New service associate but still 4 star, 10 out of 10 service. Great job Shea

Overall, I had a fantastic buying experience. I was originally going to purchase a 2020 330xi from a different car dealership. However, while price comparing the competing offer, I was contacted by the sales team. Tianna Dawson did the initial outreach and was very responsive pricing three different vehicles. Following my detailed request for more information, Maryam Malikyar was extraordinary. She was transparent and very detailed in the negotiation process and is the reason for my purchase from BMW of Fairfax. After finalizing the deal on paper, I arrived at the dealership for a test drive and was immediately greeted and offered refreshments. I worked with Brian Markulin in finalizing the trade-in and financing of the new vehicle. Brian assisted me on the test drive and set-up of the car; even taking a break from his dinner to transfer my license plates. Honestly, this was the most transparent and honest car buying experience I have participated in and am highly impressed with the BMW of Fairfax team.

I have a new service representative, Mr. Walid Khalil and he took care of my vehicle this weekend. All I can say is Wow! Walid took care of my car the way I do! He was thorough, patient, and very sincere in his engagement. I consider him the standard of excellence and hope his attitude and professionalism are core-competences of the team. Much thanks and appreciation!

Henry did a great job keeping me informed on the progress of my car repairs. I am very satisfied with the work.

I am very satisfied with Fairfax Service Center. They have provided excellent, prompt service especially Mark (technician). I highly recommend this center for all my car service needs!

The best place to buy a car! Very helpful and customer service beats all other dealerships.Petr is a very nice guy and there for you to walk you through every step of buying a car.

As was our experience in the past, our recent purchase of a new BMW at BMW of Fairfax was smooth without any high pressure sales tactics. The sales representative was extremely professional, paid close attention to our wishes and provided the most useful ideas to assist us in achieving our objectives. It was a most pleasant car buying experience

If you ever shop here, ask for Nana, he’ll take care of you. A humble, honest and kind salesmen, we knew the service given was top class. Pricing here is pro-consumer as well. I will be purchasing my next BMW here and I’m recommending this dealership for anyone living in the DMV area

We purchased a BMW X3 plug-in hybrid from BMW of Fairfax. Our client adviser was Alex Yahovlev. Alex provided excellent, patient service. We ordered the car from the factory, and he gave us frequent updates on progress in filling the order. On delivery, we helpfully put our personal data and preferences into the car's computer. That saved me a great deal of time and effort. We recommend Alex highly.

On Friday, Sep 25, I had my car serviced at BMW Fairfax. Derrick Chambliss was my service advisor. He was very pleasant, knowledgeable and helpful. Excellent stress free service. BMW - don't let him go!!

Excellent service and support and Frankie Johnson is outstanding and the absolute best service manager! Their mechanic Dale is brilliant and has magic hands!

Frankie was excellent. Called me right away when the car got dropped off - it hit a pot hole on I-395 at 65 mph and blew one of the run flat tires so had to be towed. She kept me up to date and arranged for a courtesy vehicle pickup vice me having to take an Uber.

Excellent service on my bmw always. Uber me home and back for pickup! Best bmw service center in the DMV in my opinion! Please give them a try, you won’t regret it. Been dealing with them for 3+ years.

Had an amazing experience with my new BMW purchase. My salesman Erick Bautista was great to work with and made the process very easy and stress-free. Would definitely recommend!

From the time we walked in the door, we knew we were at the right place. We were not planning to buy a car...our goal was to test drive a few vehicles to see what the next purchase would be this fall. However, we ended up closing a deal with Abed Abutaa at BMW of Fairfax yesterday. The staff there was amazing. The young lady at the front desk was warm and inviting. Then we met Abed...he was extremely knowledgeable, patient, kind, and eager to provide top notch customer service. I felt like all of the details and information was "up front". I am excited to do business with this dealership in the near future. It was one of the BEST car buying experiences that I have ever had. Thanks Abed and Jaafar!

Derek is by far the best sales rep I’ve ever had at any BMW service center!

Very friendly, helpful and knowledgeable staff. It was a great experience.

From my Service Advisor David McNeil to the mechanic Robert Ludakis, everything was top notch.

Walked in without an appointment but within a couple minutes I was behind the wheel of the car I had come to see. They gave me a good test drive and my salesman Alex was very knowledgeable about the vehicle. He was very helpful in explaining what to expect from the car. He gave me plenty of time to get a feel for it. I never felt pressured during my time there. The sale went smoothly. Everyone was friendly and all the information I needed was presented clearly. This was one of the best car purchase experiences I have had and I am definitely pleased with my new (used) car.

everyone was pleasant and work was done well.

Had great experience buying a 2021 M550. I had been researching cars for a few months and that was my #1 choice. But, I had a leased car (another brand) with several months left on the contract. Alex Yankolev helped me to arrange a deal to trade in my leased car and get me into an M550 sooner than I expected. He also did a great job finding one that met my wishes for options and walked me through preliminary setup very efficiently.

Service advisor was courteous and detailed-oriented. She was well informed and did not hesitate to show me how to activate certain functions of my vehicle. It was a pleasant experience over all.

Best Dealer :)

I had a full service oil change done and would have given them a 5 star had the very next morning my coolant level warning light came on. I added it myself but was told all of my fluid levels were checked and topped off with the oil change. Minor but concerning.

I recently purchased my first car from BMW of Fairfax and I couldn't have asked for a better experience. Everyone was very helpful and kind throughout the entire car buying process. They even put a big bow on the car for pictures.

Good place but they forced me to buy many extra warranties

Karim was an excellent salesperson. He listened, showed us everything we wanted to see, and was knowledgeable about every vehicle. He showed us many features and went the extra mile to register us for the online updates and app. He was extremely patient and not the least bit pushy. I felt he was very honest and cared that we had a good experience.

Petr was an amazing dealer as soon as we walked in. He knew exactly what I wanted from the moment I vaguely described it and was able to find my dream car.

Very informative from the beginning process until the day of my new car delivery. Mike Navidi and Zen Mani were excellent. It was a pleasure. Thanks, Mr. Robert E. Register

Professional and efficient service.

Best service experience I’ve ever had. Ask for Derrick! He will look after you!

Shea Lueder was fantastic! One of the best service advisors I’ve worked with in many years. He was thorough, efficient, friendly and perfectly represented the dealership. Please hire more people like Shea!

This was a yearly “check up” for my 6 year old X5. And Again, the service was Excellent and efficient. Shea is my service advisor. He kept in touch with any change from the initial write up to text notification when the vehicle was complete. A loaner was scheduled and was ready after my vehicle’s write up was complete. Thank you Shea, and BMW Fairfax Service department.

GREAT service

Excellent service. Elena was very kind and she explained me everything what I needed to know.

Bought my first BMW today! i love it! Very happy! Highly recommended to Jordan Warnecke !

Arrived at the Service Department and was met immediately by a Service representative. She was courteous, respectful and efficient. She completed the paper work within 2 minutes and the car was on its way to the technician for service. The job was completed within 90 minutes, the car was washed, and I was on my way home. A job well done.

Shea was attentive to my needs and kept me posted on the progress of my repairs.

Very professional and efficient

Shea was a pleasure.

Excellent service experience with my advisor Mark Stout!

My service advisor, David, went above and beyond in taking care of my car needs from the moment I dropped my car off to the time I picked up my car. Highly recommend Fairfax BMW.

We have several BMW dealers in our area. But this one worked harder to find the right car for me and sold it at a very competitive price. The sales person also knew a lot about the cars he was selling.

I had a great car buying experience with my client advisor, Alex Yakovlev. He was very professional and thoroughly explained every major component of my new BMW 3 series automobile. I would definitley buy another car from Alex and would highly recommend him to my friends and colleagues who seek a new car. Thanks, Alex, for your help! You are highly motivated toward customer service. Ray Francis

I had a great car buying experience with my client advisor, Alex Yakovlev. He was very professional and thoroughly explained every major component of my new BMW 3 series automobile. I would definitley buy another car from Alex and would highly recommend him to my friends and colleagues who seek a new car. Thanks, Alex, for your help! You are highly motivated toward customer service. Ray Francis

Yes, I mean BMW as a whole, not just the Fairfax VA location. He's always taken good care of my car and been super supportive and flexible with me as well. My ex-husband and I have gone through numerous service managers, but Shea has been consistent in his support overall. Highly recommend!

Inconsistent with prices. Some days servicing your car will be more expensive and other times some oil change or something will be less. Not sure why so inconsistent. It’s almost like some months the electric bill was too high “so we gotta charge more” weird I want to make amend here, I spoke to the sales rep later that day and let my thoughts out, in result they adjusted my price and made sure everything stays consistent that's what we expect as a customer. They listened and made sure we were on the same page. Thank you BMW Fairfax! As long a I own my BMW M6 I will always be coming here because of what you all represent

Amazing staff at BMW of Fairfax Service Department. They are fast professional and work hard to get the job done!

After dropping my 2016 M235i off with the Service Manager (Shea Leuder) to get new tires and a new charge pipe, I was offered a loaner car or a complementary Uber ride home right away. Shea was really friendly, professional, and communicated with me throughout the entire service process. The next day, he notified me that my car ready to be picked up. When I got there and after paying for the service, I was waiting for my car outside for almost 30 minutes (it was a busy Saturday); however, Shea saw me as he was holding his lunch in his hands and getting ready to go on break, he asked me why I hadn't gotten my car, he put his food down and personally went and retrieve my car for the "ready" line. Shea Leuder is definitely one of the most valuable assets for BMW of Fairfax. He made my entire experience there great and unique! Car is running perfectly.

Great service, prompt, efficient and professional. David was exceptional. Thanks!

Customer service from Frankie was excellent! We communicated via email/text regarding options for service and other questions I had. Her responses were always quick and informative. Service on my car was performed on short notice and finished as promised. Very happy!

Thanks BMW of Fairfax for your dedication and service. Really appreciate your help Asad Khan. Keep up the good work team..

Very professional and friendly. Answered all of our questions and found us a car we love! Thank you, BMW of Fairfax!

Ian was great and so helpful getting my car in and fixed quickly!

Everything was great - easy process and I love my new car!

I had an awesome experience shopping for my fist BMW. It was a bit overwhelming at first, but Brian helped me narrow down what I really wanted. Then he did everything he could to track down and obtain that perfect car for me (even when the other dealership played hard ball). Very happy with my purchase!

Our service advisor Shea was great!

If you are in the market to get a BMW, this is the best place! There are a few things that really set this dealer apart from the others. First, they have the best pricing in the area. I did a lot searching and always found myself coming back to BMW of Fairfax. Second, the staff is great. They always greet with a smile and always have someone to help you out. They don’t pressure you into impulse buying which I find great! Finally, they will work with you instead of against you. Before coming here, I tried a few other BMW dealers, simply because they were closer to me. I like to crunch the numbers ahead of time to really understand where my money is going. When presenting my figures to most dealers, I was met with resistance, they were unwilling to budge or even come close to making a deal. Even when going in person. When I reached out to BMW of Fairfax, they confirmed what I calculated was accurate and was willing to make a deal BEFORE I EVEN WALKED IN! Upon arrival, I was received by Abed and I HIGHLY recommend scheduling an appointment with him. He is knowledgeable about the cars, honest, patient, relatable and easy to talk to. He will help you get the best possible deal! He helped me find the car I wanted and then made the deal quick and easy! He would text or call me to keep me in the loop of what is going on with the vehicle. Even after the sale, he reaches out to me to make sure that my BMW experience is perfect and is always available to answer any questions I may have for him. BMW of Fairfax was the place I got my first ever BMW and I plan on going back! My wife’s lease is ending soon and will probably head that way for her too!

Excellent experience buying my second car at BMW of Fairfax. My first time experience was with the new car and now i bought a used car. They say sequels are bad, but not at BMWFFX. I really enjoyed working with Petr and Maryam again. They both catered to my needs as a client and got me out of the dealership as quickly as possible. At some points, I felt like they were kicking me out, but I know they wanted to demonstrate their speedy service. You won't make a mistake buying a car from BMWFFX. All thumbs and toes up!

I am thrilled with the excellent service I recently received from BMW of Fairfax. I limped into the service lane on Saturday Aug 22 with an ominous rattle in the left front wheel. Master technician Robert Lolakas diagnosed the problem as a broken axle, explained it to me in depth, and executed a rapid difficult repair. My 15-year-old 325xi now runs like a new car, which makes both of us very happy. Kudos to Robert and the entire professional service team. A++

Excellent due to Mr Alex the sales person, from the BMW of Fairfax in Virginia. Professionalism and customer oriented behavior made this sale possible. Otherwise I would have gone to Audi (Q7). Very knowledgeable and intelligent to teach the customer. My family and I enjoyed this experience with Alex and the dealership. I live in Ashburn, VA, went to the BMW of Sterling, very close to my home, and left the dealership because of unprofessional, lack of attention and unpleasant Team. Then I went to BMW of Fairfax which made all the difference and got the X5. Thank you.

My car buying experience became a breeze with the expert assistance of salesperson, Alex Iakovlev. He was most knowledgeable and left no question unanswered, but at the same time he was patient and did not put pressure on me. I feared that buying a car during COVID would be difficult, but with the help of Alex, the process went very smoothly. And I got a great car!

Was given two different prices but the service agent honored the price. Most I was very happy with the service rep who wash the car and drove up to the curb very professional and polite. Thank you and keep up The good work.

Got the break in service done for my X3 M with none other than FRANKIE JOHNSON! She is always making sure that I’m well taken care of.

Last week I bought a car at BMW of Fairfax. My salesperson was Alex Iakovlev. He was so smart, polite, and patient and put no pressure on me in any direction. No question went unanswered. Buying a car during COVID could be a stressful experience, but with a great salesperson, the experience was a breeze. Thank you, Alex, for helping me through this car-buying process.

Danika is an excellent human and a great representative for BMW. My experience was impeccable. I am grateful and well pleased. Thank you!!!!

Buying a car during COVID was a different experience, but my salesperson, Alex Iakovlev helped to make it seamless. Alex was so smart, polite, careful and patient, and answered every question I had in detail. His support during this process was invaluable. And now I have a great new car!

Why BMW of Fairfax is a reputable and positive dealership and repair destination is because of their caliber of people. Specifically Customer Service agent Jonathan Perricelli. Jonathan was extraordinary in the amount of time, energy and work he put into my recent repair issue when I brought my BMW in for a question about a tire leak that turned into a larger then expected issue with the tires. Jonathan spent a full day and a half going above and beyond his scope of duties in an effort to make a wrong situation right for me. He is a winner, professional, communicative, hard working and follows through on his word. I cannot say enough positive things about his work ethic and his over the top attitude to help and service his customers. Such a credit to Fairfax BMW. Thank you Jonathan.

Exceptional Service! Lucas (service advisor), Robert (technical lead), and Charles Barber (service manager) will go above and beyond to address issues and ensure 100% satisfaction! BMW of Fairfax Service has my highest recommendation! Also, Mr. Henry Garcia of the BMW of Fairfax Body Shop is outstanding!

BMW of Fairfax is truly a great place to buy a car. Ditron, our sales representative, was professional, polite, knowledgeable, and went out of his way to take care of us. The entire process from selecting a car to buying it was easy, there was never any pressure, and everyone at the dealer was extremely helpful and polite.

Great job thanks, very organized and fast service I brought my car to them at 2:00 pm and it was ready and clean by 5:00 pm.

Outstanding service! Service advisor Wahlid Kahlil handled my issue quickly and professionally.

I bought a pre-owned, certified 2017 BMW 330i. The cost of the car was below what I expected and the mileage was under 30,000. The sales rep was friendly, informative and definitely not pushy or overbearing. The finance person was the same.

I bought a pre-owned, certified 2017 BMW 330i. The cost of the car was below what I expected and the mileage was under 30,000. The sales rep was friendly, informative and definitely not pushy or overbearing. The finance person was the same.

Great job. Found problem right away. Gave me a loaner. Very happy with the work.

My advisor Walid Khalil provided great service to me and my car from start to finish.

Received excellent service, my first time to visit Manassas area, because of the on going road improvements one of my tires had a flat. At random, I was advised to go to BMW of Fairfax. As soon as I arrived I was greeted and mentioned to my service advisor that I have a wedding to attend to. Not only did I receive service as promised, I was able to attend my nephews wedding. (I will give this a 10!) Thank you Shea.Lueder@BMWofFairfax.com

Shea was absolutely fantastic! He went above and beyond, answered questions after hours and made my first experience with BMW Fairfax amazing. Thank you!

You have a great salesman and serviceman. Outstanding!!!

Short notice appointment, accommodated accordingly. Service advisor, Shea Lueder squared me away. Very professional and polite! Thanks for the great service.

Karim helped us throughout the car buying experience. He was excellent throughout the process and we are already planning on using him in the future. The car was in excellent condition and looked great! We are thrilled with the purchase.

I’ve been customer at BMW Fairfax for 21 years. This dealership is the best from Sales to Service Department. Shout out to Erick Bautista in Sales and Frankie and Robert in Service Dept.

My sales rep Mr. Sam didn't just helped me get the car I wanted, He also made the transaction smooth, easy and fast. He's always available to answer any questions whenever I call him. I would also like to say thank you to Mr. James for helping me get the best value for my money! Overall, it's a great purchase. Very happy and would highly recommend BMW @ Fairfax!

Very attentive service providers. The staff is excellent?especially Shea! Quality of care, attention and cleanliness are exceptional.

Exceptional service!

my first time to this facility . Crowded reception area and took a long time to be greeted but assigned service advisor was great.

It has been a fantastic experience! The call center representative TiAnna Dawson in NC., very professional, great client service, and follow up with information even on her day off. She was very thorough, very pleasant and one of the important reasons we chose this dealership along with our car purchase. Our appointment was well managed by Nana Mensah, (also a pleasure to deal with), he answered all questions and if he wasn't sure immediately, he got it without delay. He is very professional but personable at the same time. We left Sonic BMW with the vehicle we loved, priced well, extremely clean, and a smile on our face. I am very detail-oriented and I believe this group deserves the kudos for great service! Thank you again...see you in a couple years!! Suzanne Lee

Finance person Feroz very helpful and explained all I need to know. The sales person Sam speaks my language Arabic Helped a lot. Thx

The experience that the staff of BMW Fair provided my wife and I during the purchase of our new X3M40i was amazing. From our initial inquiry working with Casey Iglesias, to the ordering/signing of the vehicle working with Driton Sadiku. We couldn't have asked for a better experience. While this review highlights two staff members, that is not to say that other members weren't equally as professional/warm/welcoming. The entire staff did an excellent job making sure that we were well taken care of. For whoever reads this review, if you or anyone that you know is in the market for a new vehicle, BMW Fairfax is the place to go.

Hassel free. I encountered great salesman. Filling of the application was made easy for me because the finance agent completed the forms for me. All he needed was my signature. The sales person saw that I did not face any pressure to get my tags and registration right on time.

Service provided by Derrick Chambliss at BMW of Fairfax is outstanding and should be the industry standard for all! He always takes such good care of our family providing seamless guidance for service and repair. Communication is awesome and he is thorough in answering all of our questions. Cannot say enough about Derrick Chambliss!! Awesome Service!!!

We have only recently moved to Fairfax Va area and two of our BMWs have needed attention for either service or repairs. Derrick Chambliss at Fairfax BMW has provided OUTSTANDING service and guidance with each visit!! He is the most professional, knowledgeable and attentive service professional we have ever encountered! Our experience each visit was seamless and amazing due to Derrick! His communication skills, attention to detail and patience in answering all of our questions was exceptional each time!! We could not be more pleased! Derrick should be the industry standard in customer service! 10/10!

Total professionalism. Top to bottom these people will great you with the best they got.

Ms. Frankie Johnson is our BMW Service Advisor (and Dale is our BMW Technician/ Mechanic) - the two of them are fantastic! They always take care of our family's BMW's when we take them there for service, they are patient, kind, courteous, and just the consummate professionals all the way around. We have been going to BMW of Fairfax Service Department from before they moved to their current location. Any work needed to be done on our cars has always been done professionally and expeditiously. Thank you Frankie and Dale - FANTASTIC work as always!

Brian C Markulin gave us the best experience ever! We’ve been searching for a few months, & he’s been with us every step of the way. We were immediately sold, but were indecisive on building our own (hence the few months of searching). Nonetheless, he answered all of our questions, day and night. He was very informative and passionate, and welcomed us into the BMW family with open arms. We couldn’t have chosen a better location or representative, and am very pleased with our purchase, the dealership’s professionalism, and our overall experience.

Walid Khalil was my service rep for a recent servicing need. Walid was very helpful and I am totally satisfied with the experience and happy to give a five star review!

James Duerbeck gave me the excellent service in any aspects that you can think of when you want to purchase a car, highly recommend him for anyone who want to buy the BMW.

BMW Fairfax did the repair in less time than estimated.

I went in for the first time this past Saturday for scheduled maintenance service (oil change) and was greeted by David Mcneill. I received excellent customer service. The Dealer had free shuttle service which I used to go get breakfast.

We picked up a 2017 BMW 320i on 8/7. Our salesperson Arben was very helpful and knowledgable about the car. James in finance was also a pleasure to work with. We were disappointed that the car was hastily "prepped" with the wheels not cleaned at all and the car still dirty in some spots. We did receive a discount on the warped rotors and ater driving it home to NC they will definitely need to be replaced immeditely. I would expect better from a certified pre-owned vehicle.

This company has a great selection of cars.

Good service that I trust my BMW 335d with!

Driton was fantastic and very accommodating throughout the process. He is clearly and expert and we were happy to have the opportunity to have him help our family buy a new BMW.

I brought my 15-year old 646ci to Fairfax BMW for yearly service on 4 August. I was in by 7 and out in 30 minutes with a loaner. Back in the afternoon to pick up my car,, serviced and cleaned in an efficient t and economical fashion. This car is closing in on 200,000 miles and performing solidly thanks to regular service managed by Frankie Johnson at Fairfax BMW

My experience and BMW of Fairfax was excellent. I got the car I wanted, I got assistance with insurance, and Abed was super helpful and flexible to support the delivery of the vehicle. I would highly recommend!

This is my second purchase at this dealership and I am very pleased with the service. Dennis Tabligan has worked with me both times and I would highly recommend him. Bought a hard to find 2020 X3 for my wife and we couldn't be happier.

I purchase a Pre-0wned Ford Pick-up truck tonight. I appreciate the straight forward pricing along with their knowledge of a truck they don’t often sell. I will send my friends and family to see Mike Walker, the General Manager. I had an Amazing purchase experience! Tim R -Manassas Va

Walid was amazing. From when we pulled into the service center, to explaining what the issue was with my car (engine light was on; I had a sensor issue) and following up with letting me know my car was ready two days later. He was a great advisor. My car wasn’t cleaned on the inside or washed (it says on my invoice that I had this complementary service done), but it wasn’t. That doesn’t go against my really good experience with Walid though, I just wish my car was cleaned.

Very professional and helpful service. The dealers made it super easy to navigate the buying process and made it all pressure-free. If you're looking for a pre-owned car, I recommend asking for Jude.

Fairfax BMW worked with me when I was in a very difficult position, stranded over 50 miles away with very few options to not just get myself and Niece to safety but what to do with my car. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my car could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the BEST!!!!!

Fairfax BMW worked with me when in a very difficult position, stranded over 50 miles away with very few options to not just get myself ad Niece to safety but what to do with my care. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my care could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the the BEST!!!!!

The service department does a really good job taking care of its customers. I took my vehicle in for 1200 mile break-in service. When my vehicle was ready, my service advisor explained all the work that was performed. I recommend that if you own a BMW, you should consider going to BMW of Fairfax to service your vehicle.

My service advisor was perfect and Robert isn the best mechanic!

Great service, especially from Emily the service advisor that assisted me very informative and timely repair. Only thing I wasnt thrilled about was the removal of the coffee machines :(

BMW of Fairfax was great to deal with. This is the second vehicle that we purchased from them and Dennis Tabligan, our client advisor on both occasions, was extremely helpful.

If you are FED UP with multiple trips to your dealer to get your vehicle diagnosis correct, look no further! I used to go to service at BMW dealer I purchased from...they were horrible and arrogant. Fairfax BMW?s Mark Stout is professional and will do whatever is needed to get your vehicle running like new! Put off repairs due to the virus and finally took in, fast and fair estimate for my repairs. Thank you Mark, stay well.

It was AWESOME experience with BMW in fairfax. It was my first BMW lease and I am really enjoying driving my new car. The service was perfect. Thanks Jordan!

First purchase at BMW of Fairfax. Superb customer service and competitive pricing! Highly recommend this dealership!

I had a message come up on my dashboard that a tire had low air. I was able to schedule a late afternoon Friday appointment same day. I arrived at 4 pm left by 5:45 pm. I was also able to address my pending maintenance scheduled for next month.

After 3 unsuccessful attempts to get the defective air bag replaced BMW of Fairfax is the only dealership who took the time to explain the glitches that were making it a challenge. Carolyn and Josh were outstanding and live up to the high standards of BMW service.

Great customer service. Sales staff is knowledgeable and professional.

Elena Tanase was incredible. She helped to get my car picked up and serviced quickly and kept me informed each step of the way. She took away all the stress for what I feared to be an ordeal. I am grateful for her and the entire team that picked up, serviced and delivered my car.

Great service and sales team. Specially Jordan from sales, my wife and I very satisfied with our 2020 M340 and 2020 hybrid X3.... Jordan made sure everything went smoothly, superb customer service highly recommend! BMW fan for life

Derrick C. was super friendly and very professional.

Thank you Alex and team for a great experience getting me back into a BMW. I cannot believe I left for a little while. Alex was great at explaining the differences in styles, models, series, and especially in understanding my needs with family, fun, play, and business. I truly recommend this shop for your BMW purchasing needs.

Fairfax BMW service - outstanding service. I brought my car in for state inspection. From the time I came in till the time I left, it took only an hour. Shay was very attentive. The valet person brought out my shinny and clean car to the front for me.

Thomas Cavey is one of the greatest salespersons at BMW of Fairfax. We have been working with him for nearly 10 years. Thomas goes out of his way to support us. Thank you Thomas.

Responsive, professional and courteous. Patiently explained the issue and provided continuous updates on the progress Ask for Mark he is the best!!

Saw a gorgeous red X3 online on a Monday. I looked closer at their site for more details and chose to call Jordan Warnecke based on some online reviews and my intuition. :) Called him up on Wednesday and by Thursday I had a deal and was on my way that evening! I drove 6 hours to get my car and on Friday morning I signed for it. Feroz Naderpoor, in the Financing Dept, was also an absolute pleasure to deal with! He explained things clearly and was very friendly. Appreciated my experience with both of them! Completely worth the drive to have such a wonderful experience. Five stars, no question.

I just service my 7 series from BWW Fairfax!! Best place and best customer service I will definitely go back again thanks Mansoor Muzaffar

Nana Mensah is an extraordinary salesman. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Nana Mensah is an extraordinary person. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Needed maintenance covered by my car's warranty and got great service.

Fast service, convenient, easy!

Excellent experience. My service advisor Elena was very fast and accurate .

Just got some maintenance done and they cleaned it up for me, and picked it up, and brought it back. Very satisfied with the service!

This is my second time coming in the BMW fairfax service center and I’ve had great experience both times. Mark was absolutely fantastic! He kept me informed with everything that was being done to my car and was able to get me a loaner car so I wouldn’t have to wait hours to get my car fixed (which ended up taking 2 days). Overall, the people here are top-notch and courteous and the work they do is just as great.

Free complimentary valet service with an agent coming to my house and returning the car. The service included the Va safety inspection, oil change and a battery replacement due to not driving the car enough. Only 2500 miles in 5 years! Recommend dealership without any reservation.

Big Thanks to Derrick Chambliss in services. Great help!

The service team is top notch! All people I interact with (most recently Danika) are always kind, polite, professional, and do their best to get your car in and out of service as quickly as possible.

I would recommend Michael because he stepped in for the other salesperson who I dealt with at Farifax BMW who was not helpful. I also found other associates to be rude and dismissive. Although I purchased a car, it was as if they had sized me up and did not think I was really on the market so they couldn’t be bothered. Even on the day I came in to pick up the car, one salesperson was extremely dismissive, All that said I used and online rep to help me through the process of getting to the car of my choice and it is awesome. Michael made it quick and he was through. The paperwork guy tried to sell me lots of add one. I don’t mind because it’s his job. However, once I said no we still had slot of conversation about it. Annoying because I am busy and wanted the quick process, like what Micheal has offered. I would use them again because they are local and have a good selection. This isn’t the same feeling I had at other dealers though. I haven’t had the overall feeling of being dismissed. They should work on that. Kudos to Micheal.

My service advisor Danika Clark was very polite, knowledgeable and friendly. I would recommend her to my friends and family.

Good customer service . Derrick Chambliss Is the best. I had some issue but he solved it very politely.

Bought my BMW used at Carmax and bring it to BMW of Fairfax for service. Wonderful facility, great work and great customer service. Will continue to bring my car there.

The service advisor was really good and helpful.

As always, they were professional, courteous and even showed me pictures of other needed repairs, which I was able to schedule for a later date. They did what I asked them to do, and explained it in full. Car was returned to me sanitized, washed and vacuumed.

BMW of Fairfax deserve the highest rating and I will recommend them to all of my friends and family.because of their excellent service, professorial advisors and managers. I have a major mechanical problems involving transmission, transfer case, and oil pan damage due to animal impact. They did a wonderful job fixing all the problems in a timely manner and they help a lot to reduce the cost since I paid out of the pocket . Elena Tanase is my advisor she did a great job in matter of fact all the people who are working in BMW of fairfax make me feel I am the only guy which they need to take care off. I got estimates from different BMW dealers in the area and BMW of Fairfax are the only guys I can trust. Keep the good work, God bless, be safe, and thank you from the hart.

Service included new front brakes, oil and brake fluid change, and two micro-filters. Laszlo, service technician, applied advertised discount and car was cleaned extremely well both inside and out. Lastly, CV-19 protocols were in effect among all employees and most patrons. Even though my 530i is well outside of its warranty, I still bring it to BMW of Fairfax given their outstanding professionalism and service expertise - thank you!

Service included new front brakes, oil and brake fluid change, and two micro-filters. Laszlo, service technician, applied advertised discount and car was cleaned extremely well both inside and out. Lastly, CV-19 protocols were in effect among all employees and most patrons. Even though my 530i is well outside of its warranty, I still bring it to BMW of Fairfax given their outstanding professionalism and service expertise - thank you!

Superb customer service from Derrick and Conrad. I was extremely pleased with how these gentlemen were on-site to make sure that my car was serviced as needed and helped to make it affordable. With the service today...how can I not take my car back when needed and have peace at mind that my 750 Li was properly serviced. BMW of Fairfax get gold stars for showing me what true customer service and customer satisfaction looks like. Thank you Loyal Customer

My experience was great. My bigger praise was for another customer's time. She was visiting from another state and had a breakdown on the way. It surely sounds like her "repairs" elsewhere were not only misguided, but more likely, intentional theft. Her service member went out of his way to help her understand what was and wasn't appropriate, and to correct the situation. Sorry for eavesdropping, but she was "easy prey". The team treated her very well.

Purchased a new BMW X5, Brian MARKULIN who provided excellent customer service, very professional and knowledgeable. I highly recommend Brian if you want the full BMW customer service experience.

Shea always treats me right, I?m very satisfied! Thank-you! 10, 10,10.

Just purchased my first and brand new vehicle from here and the process was quick and easy. Thomas and Ryan helped me a lot and made the experience even better than any other dealership I've been to. Definitely will be coming back here for my next one!

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite. He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Price and Service were awesome

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Mark Stout is the best Service Advisor for anyone needing service on their BMW

Took vehicle in for annual maintenance and for safety and emissions test . Was meet promptly by Danika since regular rep was not available. Danika was very professional and through on what was to be done.

Always smile and nice and kind, like a friend and makes me feel comfortable every time when I walk in to service and satisfaction on his service advise for my 530Xi and 330xi. I would says this is one of the best BMW service in Virginia.

Jonathan was great!

Can't say how good customer service is here. I been going here to services and purchased my CPO. They have been great to me starting from Bouch selling me the SUV CPO few years back to getting it serviced with Allen C. and Robert have nothing but amazing. Although at times I had to sit in to get certain things done which took few hours but that is expected from any Dealership/Service station. Thanks again and expect me to coming back for more and for my next BMW purchase.

I've purchased many vehicles over the years and have dealt with many sales people. James Duerbeck, is at the top of my list for overall customer satisfaction. The purchase was seamless, my time at the dealership was minimal, James respected my wishes for an expedited process. I highly recommend James Duerbeck at BMW of Fairfax.

Exceptional! Sam was so professional so is who helped us with this purchase. The process was quick smooth and straightforward. Can?t get any better.

Today I had chance to work with Frankie, the service advisor at the BMW of Fairfax. Depth of knowledge, expediency and highly effective communication are the keywords I would use when talking about Frankie. I had intermittent issues with the camera system, which from my prior experience with other brands would be difficult to target unless you show up exactly when the issue is present. Frankie knew instantly what the problem is and was able to make my experience completely effortless. A quick check in, nice and clean loaner, quick checkout while fully observing social distancing protocols. Thank you for help - I have a great feeling that my car is in the right hands.

Secured an appointment on short notice to repair a flat tire. Received quick and reliable service with parts in stock and was back on the road 30 minutes ahead of forecasted time. JW

Always up front and professional. Friendly and expedient.

Excellent service, loaner car, even replaced battery in my key

I had a great experience at the BMW of fairfax. I had done all my communication over phone and emails and I got the deal that was confirmed . Worked with Brian Markulin who was really knowledgeable and made the process of taking the delivery smooth.

Fast and friendly service. Straight forward pricing. Great experience!

Sam is awesome! He?s professional, proficient and very friendly! Buying process is quick and easy!

Everything was great except for the length of time it took to get me a loaner vehicle.

BMW of Fairfax Service Center provided for me "Great Service." I was informed of all aspects before/during/after of my service. I truly appreciate the great staff of BMW of Fairfax Service. Thank you for your time and efforts! Respectfully, Everett Harris

I’ m very happy When I bought BMW X3 in BMW Fairfax, workers are friendly, thoughtful,... take car you carefully. Specially, Erick & Feroz, they’re very professional about customer services & Taking good finance for customer, not only do it serve customers well but it on so understands what customers want,... and so on,..Thanks so much Erick & Feroz

Sam made it extremely easy to find the car I wanted. He had 3 cars for me to see when I got there. Once I settled on one, we test drove it and agreed to a sales price in a matter of minutes. Farris also made the paperwork as painless as possible. I was in and out with no problem. Both guys stayed late because I could not pick up the car until after work. Thank you to both for making this an easy decision

Sam was great to work with. I had absolutely zero issues getting the deal done. Farris made sure the closing process was smooth and painless

Franky Johnson always does a fantastic job.

Petr asked me to fill out all the forms and provide required info several hours before my appointment. When I arrived, everything was ready. I was expecting the usual 2-3 hours to get my new vehicle, but I was in and out in just over an hour. Every car buying experience should be like that!

My experience was great, the staff was very accommodating and I was happy with the service.

Derrick Chambliss did an outstanding job with my 1st years maintenance on my 330xi BMW. It was finished in record time, washed and vacuumed and I got a loaner car. The BEST part was I left my Bose Earbuds in the loaner and didn’t realize til I was already back home. They searched and within 15 minutes they were located and I picked them up. Excellent service. We won’t go anywhere else. Thanks again, Derrick

Very happy with our experience buying a CPO 2017 BMW X1. No hard sell, not stuck in the dealership all day. Working with Jude was stress free.

Karim, Maryam, and Ferris made the purchase of a unique CPO 440i a pleasant experience. You could get the feeling that these people love nice cars and want to share that enthusiasm with their customers. It's unfortunate that this dealership is not nearby my residence (it's actually in another state) or I would try out their service department.

I?ve been dealing with this dealership for over a decade. The entire process is handled in an exemplary fashion. I?ll continue to buy through them.

If you're buying a car make sure your finance person is Firooz he goes above and beyond the call of duty to make sure everything is taken care of every detail that you need is done even the ones that you don't know you need. He is truly a gem. Now that's what you call customer service.

Laszlo did an excellent job on my X3. The service was top notch, they picked up my car and dropped it off as well in an extremely prompt manner.

If you're buying a car make sure your finance person is Firooz he goes above and beyond the call of duty to make sure everything is taken care of every detail that you need is done even the ones that you don't know you need. He is truly a gem. Now that's what you call customer service.

Exemplary technical service provided by Master technician Robert Lolakas and logistical support by Jonathan Perricelli. Very pleased with their professionalism and attention to customer's needs.

Fairfax BMW always aims to please & their customer service is excellent. I can truly say I've never not been greeted right when I arrive. Mark Stout has got to be one of the best advisors I've ever had. He is always efficient & professional. If I have any questions or concerns I'm confident I can reach out to him anytime & always get a call back. So rare to find people you can trust & rely on. BMW of Fairfax lives up to customers high standards & more. Happy to be apart of the BMW family. Thank you, Allie Waldron

Really appreciated the quality service, attentiveness and comfortable environment. I?m new to BMW and love the treatment thus far.

As always, excellent customer service was provided by Ms. Elena

Great cars, great customer service, great location. Alex did a good job and look forward to future visits!

Service was very punctual.

Incredibly responsive. Car was towed to their service center around 2:30 pm. All the work was completed by 5:00 pm. AND they provide valet delivery of my car!

Quick efficient and worked out a fair price. Best of all my front end looks fantastic! Nice job

David was amazing I hope I get to work with him again. He was always one step ahead of me.

BMW of Fairfax provided excellent customer service. I would highly recommend it.

Great customer service. Staff was very pleasant. My sales rep Asan Khan was very knowledgeable and answered all of my questions. Love the car.

Abed Abutaa is an excellent consultant. Very knowledgeable, friendly and helpful l. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was extremely clean and nice!!

Alexander Yakovlev of BMW of Fairfax helped me recently lease my 2020 3 series. He made the whole experience a true pleasure. Would highly recommend leasing, buying a BWM with him. Attentive, friendly and knowledgable!

As usual great service five stars

Service rep met me as I pulled inside the air conditioned garage entry. She had my service information from my appointment request and quickly talked through the options. She escorted me to the loaner desk and I was soon on my way as the dealership inspected the car. I got a call about 2 hours later explaining the diagnosis and outlining my service options. I gave my authorization for the selected repairs and received another call when the work was complete along with a text from the service department. Drop-off of the loaner and pickup of my repaired car was similarly smooth.

Abed is an excellent consultant. Very knowledgeable, friendly and helpful. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was very clean and nice.

Great and friendly staff. Got the maintenance done without lifting a finger. Big kudos to Elena T., our service advisor. She’s patient and willing to help always. Great team!

Simple and friendly, as a matter of fact the service person (Lady) could not have been more accommodating! Thanks

2016 Alpina B6 - had sidewall tire bleb after hitting pothole 66E on ramp and had to replace tire - unfortunately the tire was discontinued in 2018. My options were to either replace both front or all 4. My service advisor was Shea Lueder and he asked me to drop by so he could evaluate all the tires and compare tread depth. I still had 5-6mm tread remaining (~ 5000 miles depending on driving style) so it was hard to decide if i bite the bullet and replace all 4 which is ideal so as to avoid mixing different tread patterns. He said that while all 4 would be ideal for this AWD car, that at least doing the front in a pair would be reasonable. I decided to do all 4; the dealership actually has great prices on Tires, i was surprised, no up-charge vs what I could find on line (when you include shipping/disposal/install convenience). I ended up getting a 4 wheel alignment. In addition he reviewed history and we did a couple of things that were included in the service plan (brake flush/wipers). What I really liked is that Shea was very communicative and methodical with his recommendations. He also found a $100 rebate from Michelin and a $50 alignment coupon, so overall I felt that I got great value and excellent service. Getting a loaner too was a nice convenience. Everyone at the dealership seemed organized and well intentioned. They are also being cautious during this time of Covid w/masks/gloves. Last thing - having had high end cars in the past, it generally works in the customers favor to build a relationship w/ the service dept - in the unlikely event something major happens out of warranty, they would be more likely to go to bat for you and try and work out something with you and even engage corporate for assistance.

On time and thorough. They have great hot chocolate in the waiting room.

I was having problems with the bluetooth in my new BMW M550i. I took the car to one BMW service center and they told me the car's software was updated so the problem was from the phone itself. I decided to get a second opinion from BMW of Fairfax service center. The service advisors took the time to listen to my issue and check out the problem by trying another phone. We discovered that the problem was the car not the phone. On my return for the actual scheduled service I was greeted by service advisor Emily who promptly checked the car in for the service. She was very patient and attentive to the description of the problem and kept me informed on status throughout the service. I am very happy with the result, problem was rectified in about a hour. The service team at BMW of Fairfax is very reliable, expedient and professional. Highly recommended.

The dealership was great and Driton Sadiku made the process easy. He worked hard to make sure we got the right car.

Derrick is great at his job and his customer service makes me drive from Alexandria to the Fairfax Location!😊

Mark was great - he was professional, very friendly, and addressed all my questions very well. He also outlined thoroughly all the services that were going to be performed on my car and the recommended ones as well. He made my whole experience a very good one, and I highly recommend him!

I needed my oil changed and I hadn't scheduled an appointment, but I was able to drive up as a walk in. They got my car in as soon as I arrived and completed the service, as well as detailing the inside and outside of my X3, amazing job all the way around.

I love this dealership Jude was AWESOME and everyone else were great as well I will be back for my next BMW!

Ms Clark was attentive and professional throughout the service.

I need my oil chang and I didn't schedule an appointment but I was able drive up as a walk in. They got my car as soon as I got there and completed the service, a long with detailing the inside and outside of my X3, amazing job all the way around.

Called to see about a brake fluid issue, got a text early the next morning and I was in the shop today. Found battery faults when they checked it in on the car we drive our grandkids in so we were able to get that fixed as well. Clean and sanitized facility, masks all around, same high quality service we have come to appreciate from BMW of Fairfax and our advisor Shea Lueder. A comfort to know we are well cared for and our family not at risk. Thank you BMW if Fairfax.

Danika did a great service. Thank you!

The service representatives always keep me updated on the progress of my car and they are always friendly when they greet me. I love how this facility goes out of their way to make sure the customer is satisfied.

Excellent experience with Mark Stout as Service Advisor. He was professional and pleasant. Mark informed me when my service was completed and had my car waiting.

This is my second time purchasing a car at Fairfax BMW. I keep coming back because the overall experience is great.

Service Advisor was Derrick. He was incredibly professional & knowledgeable about my vehicle. Even discussed/went over some things I had no idea about. Was my first time going to this location & my experience was great. No complaints at all. Not reflective of my experience with Derrick at all, but there was no availability of a loaner or a shuttle for customers waiting & wanting to go elsewhere while their car is being worked on. That was the only thing that could’ve been improved upon.

Professional buying experience!!

Quality care. Knowledgeable staff. No pressure or hassle.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

I had my X4 in for service and everything went fine. The wait time was as expected and the service was completed satisfactorily. All my service appointments at Fairfax BMW have gone well.

My service representative D..Edwards was awesome! Very knowledgeable, kind , and professional. She made my wait comfortable and check on me often. Great Job D.

I really cannot say enough great things about my experience at Fairfax BMW. My sales rep Arben Vila was extremely helpful, knowledgeable and most of all a pleasure to work with. He answered all my questions and genuinely offered me the best advice for my situation. I never felt pressured and most of all he made me feel like he was there to help me and also look out for my best interest. Arben explained things to me and looked into various options to help me find the right car, he took the time to run numbers and give me different options to see what i felt comfortable with. James O'Brien was my finance manager and he was also a pleasure to work with and got me done with the process super fast. To top it off Mike Walker the GM at BMW is like no other, i honestly cannot say enough great things about him, he made this deal happen for me based on what i was looking for and the price range i wanted to stay in. Mike is truly amazing and one of the best GM's I have ever come in contact with at any dealership, he really goes above and beyond for customers and while i was there i also saw how great he treated his Staff! Mike was hands on and very involved throughout the this process, something you don't really find and that truly makes all the difference. This was amazing customer service and hands down an amazing experience, i will be back to this dealership for my next car!! Thank you Mike, Arben and James!

excellent service especially the service advisor. Car was finished on time and delivered clean.

The shop was very clean. Service Advisor Danika Edwards was extremely polite and incredible helpful.

bought my first bmw I was the last customer and they were closed they were kind and courteous and I thank you even though they could of been home with their families they took the time to make sure I had a good experience thank you again

Brought my 2014 238 xi BMW into Fairfax BMW late on June 8 when the engine light came on even though the systems showed the oil level and other maintenance indicators as normal. Mark Stuart, my service advisor, said "it's probably the thermostat." I was expecting a hefty bill. Mark then told me that my warranty had been extended and it may cover all my costs but he would need to do a detailed assessment. He gave me a cool 2020 BMW 530 xi as a loaner (great marketing approach). He called on June 9 to say "your car is ready for pick up, and no charge." WOW! Outstanding customer service. Makes me want to buy another BMW and have it serviced as Fairfax BMW.

Great service plus discount coupons for the work performed made this a very good experience. My car (328 ci) is 21 years old and still performing like a youngster. I attribute its continued performance to the years of service by BMW of Fairfax and their very capable and professional service managers (i.e., Lazlo and Frankie) and service technicians. Thank you!!!

Nana Mensah and the finance officer are exceptionally fantastic

Experience was awesome. Jonathan was very friendly, professional and helpful.

Excellent service as always. Service Advisor (Jonathan) was totally phenomenal. I totally enjoyed the fact he was very transparent with the work that needed to be done. Introduced me to the mechanic (Dan) who worked on my car. Kept me updated all the way through the process. Work was done in a timely matter and work was completed when promised.

Need your BMW repaired? Do to Frankie Johnson at BMW Fairfax! She is the reason why I go to Fairfax BMW. She is amazing and I highly recommend her.

I had a great experience with the Fairfax BMW team. Eileen Forrester set up my appointment, and my car was ready when I arrived. My sales advisor, Erick Bautista was excellent. He was knowledgeable, professional and made the sales experience very easy. I felt i received a good value from my trade in and was out the door in about 2 hours. An issue with the TPM system came up (pressure sensor needed replacement) and Erick handled that very quickly. I received a loaner and picked up my car the next day. All at no cost. Overall the experience was very professional and I'm extremely happy with my X6!

Excellent customer service! All expectations were met.

Absolutely outstanding service. They provided a safe, clean and professional atmosphere during the cover-19 crisis.

It always the people that make the company; James is the one of those folks that make the experience that people come back for, this is my second experience working with James and I was referred by Frankie From the Service department, these individuals communicate very well and make the experience exceptional, and both of these employees know your products, more importantly that know what is important to the clients, fast efficient and respectful the needs of your clients.

I could not have been happier with the level of service and the professionalism that I had with this experience. My customer care rep Shea Lueder, was outstanding. Very communicative and very helpful. I would not hesitate to bring my car back to BMW of FFX for service.

First I need to mention how professional my service advisor David Mcneil was, he was very very Professional, polite, patient and precise. He greeted me with respect and integrity. My experience at Fairfax Bmw was excellent. I’ve owned BMW’s for the last (10) years. I can honestly say this is the best Service I have ever received from any of the dealerships, all with the service I received from Fairfax Bmw when I purchased my Vehicle. Unlike other dealerships in the Maryland area Fairfax honors all of their promises and warranties. They provided me with a loaner vehicle without having to place a 250.00 dollar hold on my credit card. They dId not bait and switch or try to recommend services that are not needed to get more money from The consumer. I had no back and forth with the advisor with what was going to be done with my car. This will be my dealerships going forward for any and all sales or service related issues. Once again thank you Fairfax Bmw for the outstanding customer service that I received today. CUSTOMER FOR LIFE M Houston

Danika, was able to eliminate the insane charge of almost $90.00 for a simple 1 minute job of replacing the rear Tag light and only charge me for the part, which was $8.00, in order to pass registration inspection. Appreciate the common sense,

Purchased a new car from them. the experience was a pleasure and I will return to purchase my next car. Alex the client advisor was excellent, really nice to work with.

Mike Walker the top notch General Manager, Ryan Jones a great Sales Manager, and the greatest of all time Salesrep Jordan Warnecke. Thank you for helping me get my first BMW. Your team is the best. Everyone please take the time to work with these gentlemen, you wont be disappointed!

I highly recommend this BMW service center. I needed a few things done on my M2 and Elena was beyond fantastic! She triple checked everything, gave me sound advice and kept me updated throughout the entire process. When it came time to pick the car up, she saw me waiting and instead of waiting for the tech to bring my car to me, she ran and grabbed it herself. Phenomenal customer service!! All the fixes were expertly done and speedy too. The facility itself is clean and well kept with friendly faces. This will definitely be my go-to service center from now on.

Very friendly and professional staff while following strict safety protocols throughout the service center area outside and inside the shop. David was very attentive and professional while dealing with me. I always bring my car for servicing to this BMW store/garage/service center or whatever you call it.

Derrick Chambliss was top notch with professionalism and communication during my scheduled recall service. BMW service is not cheap, but care is required with an M3.

Excellent buying experience. Salesperson was attentive, thorough and followed through.

Customer service was excellent, but the car has been problematic.

Customer service was excellent, but my car itself has been problematic for the past couple yrs.

Overall good customer service. Knowledgeable on the correct repair was required. They reached out to me on a recall.

Upon researching my VIN an outstanding recall was found. I brought my car in as scheduled and they found my car to have been a casualty of the recall. A new PVC heater and intake manifold need to be replace. It was done at no charge to me and on time. Thank you

During this time of shelter in place I appreciated BMW of Fairfax offering to pick up and drop off my car for servicing. They really adapted to customer needs, thank you

Outstanding service and parts staff. Professional, friendly and always up-front with issues and costs of repair.

I have been a customer since 2003 and have always had a terrific experience in every aspect from buying to service and this is my 4th car purchased here

Valet service was very convenient especially given the social distancing regulations. Very friendly and excellent work.

Best pricing available. No haggling, back and forth, good cop bad cop and "Let me talk to my sales manager." I was able to do everything from home. No pressure. Thanks!

Service was quick and easy, Mark is very knowledgeable and kept me in the loop on my service. Highly recommend!

BMW of Fairfax ...checked my Alpina B7 bumper to bumper. They have been servicing my vehicle since 2017. There was nothing found to be fixed or adjusted or repaired , well they did replace the windshield wiper blades. I was not surprised, after all it has been there level of quality service that keeps my 2014 750i xDrive the ultimate driving machine. Ask for Master Technician Robert Lolakas ...

Derrick Chambliss (service advisor) was very kind, attentive, and had my car ready in an hour.

I took my M240i in for its first service to BMW of Fairfax. They did a great job and went to great lengths to make my visit safe and secure.

Shay is the best service advisor on the US. I suggest him for upper management

I purchased a used X3 from BMW of Fairfax. My dealer, Karim can read well what I need and is very kind. I?m very satisfied.

The sales staff at BMW Fairfax, especially Alex Yakovlev, was excellent. He answered all questions, was polite and really was attentive to what we needed in a car. Very knowledgeable Purchased a BMW X3!!!

well priced vehicle, smooth transaction, dealer helped me get lower interest rate loan from BOA compared to what I got from BOA (Bank of America).

We would like to recommend Alex Yakovlev as your salesperson at BMW Fairfax. He offered the best service when we came to in look at cars. He was knowledgeable, polite, personable, tried to understand what we needed in a car. He answered all questions and did his best to make sure we were happy!. I recommend him to all who go to BMW Fairfax.

Good quarantine and quick turnaround. Loaner was available and clean ready to go within few minutes. Great job !!

My Service Advisor was Mark Stout who, under adverse conditions, (coronavirus precautions), provided excellent personalized service. I had VA safety and exhaust emissions tests performed. By phone he informed me of items that required immediate attention and, due to costs, could be performed at a near term later date. Would inform me when the passenger side air bag would be available for installation. Appropriate discounts were applied. Affable character.

They are fast, friendly and professional.

Karim and Feros were wonderful to work with. Both were helpful and accommodating to all needs and were able to exceed all my needs and expectations.

New car purchase from this BMW dealership. Our BMW advisor was Excellent.

My 91,000+ miles 2014 X-3 was in for routine service at a non-routine time thanks to Covid-19. Reception done professionally with all distance recommendations followed. Car was ready early, washed and thoroughly disinfected inside. Well done! And one of the many reasons I’ve been a dedicated customer since 2015.

In addition to their usual prompt, responsive and high quality service, BMW of Fairfax was highly sensitive to Covid-19 issues, cleaning every car before they started Work and then again afterwards.

Friendly, efficient service. Great attention to sanitation due to COVID. Comfortable and spacious waiting area.

Best service department I?ve dealt with in 40 plus years

Great job by the team in the face of the Covid-19 pandemic. Social distancing was easy. Everyone was friendly and helpful.

Fast and professional service!

Everything tops. No complaints. From the moment I walked in, to allowing me to sleep on it for an evening, there was zero pressure.

I’ve never had a bad experience with BMW of Fairfax. My service advisor Elena Tenase is always helpful and she always make sure that she updates me on the status of my car. I highly recommend BMW of Fairfax for their reliability and customer service.

I had a reasonable experience with dropping my 330i off for a recall repair today. However, they didn't send me a notice that they'd changed their service hours to 8 AM....so showed for my 7 AM appointment and ended up waiting for them to open. They also didn't offer me a ride home or an Uber...I was happy with the repair and wash, but overall a C+.

Good people, good service.

Great dealership and fantastic service department. Best in class, never a bad experience in over 16 years

I had a professional, smooth, fast, no pressure and honest experience with Mr John Hayes and Alex, in purchasing my 2020 Z4! Of course, I would not tell anybody, how great they are, because I want to have them ONLY for me! ;-) -Soheil

Excellent service repairs done fast staff very friendly and helpful.

Quick and easy service. Mr. Mark Stout was a true professional. No gimmicks or ploys. Definitely recommend this dealership.

Terrific service with first-class Service Advisors. Shea and Tom Grant take excellent care of their customers.

This was the easiest and most pleasant vehicle purchase I have ever made. From the initial welcome, to the test drive, the selection process and actual purchase, I was impressed by the no pressure, high level of help and honest advice. Asad Khan was my salesman, recommended by a previous client of his and he is excellent. His advice on many issues was invaluable. Again, no pressure at all is what convinced me to purchase at BMW Fairfax. A thank you also to Alex Yakovlev who assisted Asad.

Great support team that get you in and out without wasting time. Mechanic went the extra mile and explained what was happening to my older car that gave me peace of mind.

Quick and excellent service! Drive up with no appointment which was/is appreciated!

Great service; great vehicle. Thanks BMW of Fairfax!

James Sabo was an excellent salesperson to work with. He was attentive without being aggressive, and followed through on the items I brought to his attention.

First time BMW owner (pre-owned and not even purchased from there) and the service was amazing! From time I pulled into the service bay for my appointment the advisors were there, made sure they acknowledged you even if they were already with a customer. My service advisor Lazslo was awesome! He explained everything without me even having to ask a question! When I spoke with him later he took the time to go over everything that they found and even sent me pics to accompany my estimate for the additional repairs I needed. I like how the environment was calm and stress free. Getting my loaner was quick and easy! I was in and out in 15minutes 😊 I also had time to stop and check out some of the cool BMW merchandise and apparel. I've owned a Range Rover as well as Mercedes and I wanna say that with service like this BMW and BMW has a client for life!!!

Service was great and service always cheerful and courteous. I will bring my X3 service to Khalid in 2 months time

Great experience and great service. Sales person Alex was excellent and friendly.

The folks at BMW Fairfax Repair make the whole process so easy and they explain everything thoroughly. The prices are comparable to other repair shops yet you are receiving ?real? BMW trained mechanics and staff. Excellent place and I would highly recommend!

Expert care. Convenient appointments. Polite technicians.

Very good customer services and they care about any issue in your car.

Awesome job!!! These guys know what they are doing. Bring your BMW to Fairfx!!!!

Quick and easy service for a recall and fluid changes last Friday. Thomas is great - everybody appreciates being kept informed of cars' status and what they're finding. I, too, am a refugee from BMW Alexandria. Fairfax folks are working hard to be the best and it shows. 4.5 out of 5 is about right.

Alex and Mr. Farris were outstanding! They are very honest and helpful! Would reccomend to anyone!

They were very knowledgeable and professional. It was a very positive experience.

Awesome customer service and friendly staff. No hassle or gimmicks. Truly professional service.. Ask for Mike Navidi. You would be glad you chose Faifax BMW.

ust drove out with a custom car. My dealer was Alex Yakovlev and he worked with me from the beginning helping me decide which car was best. Never felt pressured, always felt like I was in good hands. I'm very satisfied with the overall purchasing experience here.

Erick Bautista is the best CPO Sales Person ever!! If your looking for a hassle free, down to earth advisor I strongly recommend this young man.. I have been looking for this car for almost a year and finally it's exactly what I wanted and more!!

Quick and courteous. I stopped in without an appointment and Jessica promptly addressed the problem with my wheel. Good facilities and nice waiting room. Knowledgeable people working here.

The service department team is excellent! They are friendly, very knowledgeable and efficient.

Erick was awesome and very helpful, he was, attentive, explained everything and made sure closing was smooth and timely.

Thomas provided outstanding customer service when discussing a new vehicle and ordering.

Well done all around. Laszlo get me well informed on the status of my vehicle while I waited for service. Service completed in reasonable period of time. Car running well!

BMW of Fairfax has wonderful service in order to take care of our vehicles healthy and good. I am completely satisfied with the service as well.

This is my fifth car from BMW of Fairfax. Thomas is wonderful. Customer service is top shelf!

I had a great experience here! Mark was so nice and helpful and my car?s service was completed very quickly. I will definitely be bring my car back to this location for future maintenance. Thanks!

Absolutely the best experience you will EVER HAVE !

After I finally found the service department, being not from the area, I was very pleased. I brought my X5M in for its periodic quart of oil and was taken care of very quickly without any hassles. Thank you!

one fine saturday we walked in to Fairfax BMW with no intention of buying a car and we bought it !! Alex Iakovlev, your exceptional customer manners and service, products knowledge and Maryam, your quality management added to our confident of signing the deal right away. thank you all.

Great bunch of people that we dealt with. I normally buy my BMWs at other dealerships but I found this particular X7 in their executive demo list and went to see it. They offered a great deal and gave a good one on my trade in. They have a good selection of vehicles with all sorts of colors and options/features that I couldn't find elsewhere....not the typical black or white vehicles with very base options. In the future, I will purchase my BMWs from them.

Awesome experience. Abed is by far the best Sales Professional I have ever had the fortune of dealing with. Of course we purchased an automobile from him.

I'm am first off.. LOVING THIS CAR! It is fun, fast, economical and a blast! The "team" at BMW of Fairfax did a super job in giving me an excellent price. Subsequently, I've stopped by and they've been so helpful helping me to learn how to operate various accessories the car has. The salesman - the support staff - and everyone I've come into contact with ther have all been very helpful and positive. I'd recommend BMW of Fairfax to anyone considering buying a BMW!

Friendly, professional service. Nicole Oriol is an outstanding service manager. She noticed a caution light when she drove it, brought it back to the mechanic and got it fixed.

Had an outstanding experience with Mo yesterday. I'm just beginning to explore options (current lease ends in Feb), and did not want to feel pressured, or ignored because I'm not ready to make a decision today. Mo could not have been more attentive, while not putting any pressure on me. He took the time to show me the two models I'm interested in, test drove both, answered all of my questions, and promised to be available if/when I had any other questions or wanted to test drive again. Thank you so much for a great experience!

Mark Stout epitomizes customer service. I have been to other BMW dealerships for service and by far this one stands apart as the best for customer service. Each person involved in the process were professional and courteous.

I had a great experience dealing with Emily. She was awesome, communicated everything to me and she was very professional.

Love my new car. Great place to buy your next new or pre-owned car.

The process for needed repairs was seamless. I made an appointment was attended to right away by my service rep Tom. In addition to the service I originally came in for (brake fluid flush), Tom also informed me of some other needed service to keep my X5 at it?s optimum level. The repairs were done as promised and sooner than expected.

Alex was a fantastic salesman and made the buying process stress free. I highly recommend buying from BMW of Fairfax. James in the financing department was outstanding as well. Thank you

Lazio Bablos took care of us and he was nice, professional and very efficient. We were very pleased with him. Thank you!@

Outstanding service from start to finish. I have been using BMW of Fairfax for 10 years...their customer service is the benchmark for all dealers!!

Abed in the Sales Department is very helpful and not pushy at all. Service Department is very efficient. The wait is a little long even with an appointment but the quality of customer service is much much better than BMW Alexandria.

Fantastic service from Abed! He’s so nice and patient for the whole time! Highly recommend! Thank you!

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Great service . I had my BMW x3 for service and service advisor took care my car very professionally

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Fast service and knowledgeable staff. the whole process was quick and easy.

Fantastic service from Allen and Robby. Great team who are dedicated to accomplishing the task at hand with a thorough and meaningful review of what's required. My car was ready when promised and I was treated with respect by these two professionals. Highly recommend.

Fantastic car buying experience! Driton is the guy to see!

Would like to recognize Frankie Johnson for her superior service

BWM Dealer was great. They fix my car due to tape was left on the sensors in the back. They took the bumper off, clean and cleared the tape and painted the whole bumper. Well please with their services.’ Love the salesman name Ian, from BMW Body Shop on Lee Highway, Fairfax. I loved his personality and the time he took to explain as me being a Permanent Disable Veteran. Walked away satisfied. Really was very happy with person named ‘Ian’. Great guy willing to please his customers.

Good service, objective opinions, nice facility, and friendly personnel.

great service department! very attentive staff

Is where my toy gets fixed and gets ready to enjoy the road again and again.....

I found myself recently in a time crunch with my older BMW requiring expensive repair and a new one being the best option to meet my needs going forward. I want to compliment Mike Walker, the dealership manager, for maintaining and bringing together the awesome resources to make this happen on time (Mike even stepped in when time was running out and came personally the last evening to work the final numbers with my wife and I ). Starting with Charles Barber and his superior service team of Allen Capaldi and Rob, Maryam and her sales team of Petr Mastry , Ebrahim Farhanieh, and Darren (BMW genius), all were instrumental in ensuring me, my wife and granddaughters that I had the right car for each of their needs. It was a real team effort and my family really appreciated how everyone worked hard to get it done!!

I had a Great experience with the whole team at BMW Fairfax. Ebi, our finance manager, was particularly awesome and super helpful. Highly recommended.

Friendly, quick & great work, as always.

Danika Edwards was fantastic the dealership fixed our tires quickly and the were very kind.

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Love the certified preowned X3 we just purchased. The dealership had a large selection to choose from. The sales team was easy to work with - no gimmicks or high pressure sales tactics.

Alex is the friendliest, most patient, honest sales associate you will meet. He personifies the integrity, knowledge and transparency that BMW of Fairfax sees as its core values. I leased a new BMW under stressful circumstances following a motor vehicle crash in which I was the victim. But I didn’t feel victimized during the often stressful car buying process. I felt listened to and respect. And I got a good deal that made financial sense for me. I would happily work with Alex again.

Alex Yakovlev was the best, he cares and knowledgeable. The best BMW Sale person in the DC areas. Fairfax BMW gives the best prices and services of any BMW dealers in the area, hand down the best!!!! Also ask John Hayes, the sale manager...... Amazing Team there.......

Mr. Shea Lueder provided excellent, top-notched service! He is the reason I come to get my car serviced at this location. Thank you.

Great service! My car was treated with care, and the employees are polite and friendly.

Excellent service👏👏👏congratulations! BMW of Fairfax the best.

Driton, the sales representative, and Mike Walker, the general manager were super helpful and made leasing my car so easy. Highly recommend the Fairfax BMW over others in DMV area!

Mike Walker, the General Manager was so awesome in helping me lease my 3 series. I?ll definitely refer this dealer to my friends.

Es una agencia que llena todas las expectativas excelente servicio Ulla mejores carros 🥇

Jerrell and his team at BMW Fairfax always strive to go over and beyond to ensure my vehicle is taken care of. From setting up an appointment to making sure my parts are on-time, they are always on top of things. I reside in Maryland and will always continue to bring my vehicle to Fairfax because of the quality of service I receive. Thank you.

Informed sales force, very good service with good reps like lucas

The job was done to my satisfaction. Shea Lueder the service agent was very courteous.

Quality work at Premium prices.

They are courteous and clear about service recommendations. All the pricing is upfront.

Very satisfied with the service provided. I would recommend during this dealership for Purchasing and serving my BMW in the future

This was my first time taking my car to this location. I purchased my X5 pre-owned six months ago from another dealership. When I arrived I was fortunate enough to have Emily as my service rep. She was amazing. The issue that my car was having was caused by the previous dealership and Emily helped me so much by providing them with all the information they needed in order to pay my invoice. She worked with them over a 2 day period. I’m so thankful for her help. Everyone else that I encountered was friendly and helpful. They are not extremely fast but they are good. Plus the comfy lounge area makes waiting so much easier.

great service and customer care. Driton Sadiku has provided excellent services to us

Frankie Johnson is probably the finest repair associate associated with any dealer. She is a self starter that works with minimal instruction and always gets the repair or service completed on time at the lowest available cost. Well done Frankie! :-)

Amazing experience. Thomas did such an amazing job, the service I got in this dealership was outstanding.

We had a pleasant experience purchasing a vehicle from this dealership. We were impressed by Alexander Yakovlev, our salesperson. Alex was knowledgeable about the vehicle and treated us professionally.

Brought my x3 in for repair with one day’s notice. Got a great loaner and car was repaired in one day. People are super nice and helpful. Also a delightful lounge to wait in. Huge service center. All good!!

Great service department/customer service. Defiantly will purchase my next car from BMW of Fairfax.

Great Svc Advisors; Awesome Techs. The fact that i keep going back to them for service should be reason enough!

Excellent service, great staff to work with. Great experience!

Service department is thorough. Mr . Stout, my service advisor always keeps me informed, does not push unneeded services, makes sure the car is serviced adequately, and gets the car out in a timely manner. Additionally he is extremely patient and answers all questions. If needed loaners are normally provided.

Brian Markulin was absolutely awesome. A skilled salesman who helped us with in-house financing at the best possible rate. Thanks.

Excellent service with very friendly personnel to attend to my every concern no matter how small or trivial I thought my concerns were. I had to travel 1 hour across town to receive care from BMW of Fairfax but it was worth every minute of my time! I would definitely recommend to my friends BMW of Fairfax for sales (bought my POC 2018 X5 there), maintenance and service.

Just bought our third BMW from them and had an awesome experience once again. Jude helped us all three times and he is such a wonderful salesperson. I highly recommend BMW of Fairfax for both buying your next BMW and for servicing them. Tyler Parrow is our Service Advisor and he is a helpful and knowledgeable person to deal with. Looking forward to many more years of fun BMW ownership.

Lucas Shibold was knowledgeable and helpful; he explained to me what I didn't understand. Fluid change service was prompt. The only complaint I had was that the cashier was preoccupied with reading her phone messages. She gave me the wrong advice to wait by my car instead of asking help to retrieve my car key.

So quick and easy. They put me in the right car and made it straight forward. Ask for mike! He?s a great salesman who was willing to be candid and pretty awesome

The few times that I have been to BMW of Fairfax, I come out very happy. I took my car for a buzzing noise from the dash. They kept the car for a very long time and where able to fix it. Had I taken it to BMW of Rockville they would have said we cant reproduce it (they did). Walid, my service advisor, was very attentive and kind. Could not be happier with them.

I have an ongoing 4 year relationship with BMW Fairfax. Awesome service and staff. Elena in the service department is amazing. Knowledgeable and kind. Thank you for your hard work and dedication to customer satisfaction

Needed an oil change and air filter replacement, both under warranty. Had a 10:00 AM appointment, arrived about ten minutes early and immediately entered the service lane. Service rep took keys, verified work to be done, and promised the vehicle would be ready in two hours. Was offered a radiator flush, not covered by warranty. I declined. Vehicle was ready in a little over two hours and had been washed. In the meantime, I purchased a front window sunscreen and a bottle of touch-up paint/clearcoat. BMW of Fairfax has a very comfortable and well stocked waiting area. Coffee machines with a good selection of single serve packets and some light snacks were all gratis as was WiFi.

Lucas at BMW of Fairfax Service always does a great job of taking care of me and my car. Wish I can bring my non-BMW cars here for all serving needs. Great Job guys

I took my car in based on a recall notice, for replacement of a defective EGR. Car drop off in the morning was great. Loaner was ready in pretty short order. The loaner was a very nice sedan. I was notified that my car was ready for pick up at the end of the day. But, when I picked the car up, i noticed that the part was not replace. It was merely inspected. It takes me over an hour to drive to the dealership. It is a 2 1/2 hour round trip. I did that twice in two days, and no repairs were made. Not happy with that result.

This service was incredibly fast. Laszlo is a super cool dude.

Great selection of cars, frictionless way to get to your desired vehicle and a service team you can trust.

Took the ‘m’ to the BMW of Fairfax service center this week for routine service and the team just took great care of me and the car. Thanks Elena and Dale!!

great customer service outstanding I will give it a 10 plus

I brought my car in for service oct 9 midday and Allen always goes out of his way to make sure his customers are happy.. ive seen it first hand and cant appreciate him and the staff enough.. you guys are great will always recommend

Service advisor, Frankie Johnson, provided excellent assistance in guiding me through service options.

Good service and prompt and effective job

Great service is one of the reasons I have owned bmws since 1985. Frankie is best service advisor in the business she knows the product inside and out and looks out for the customer What a winning combo

Needed my car serviced twice over the last week and took it to BMW Fairfax as this location supports our BMW CCA - NCC. I couldn't have been more pleased with the level of dedication and professionalism displayed by Laszlo (Service Rep) and Eduardo (BMW Tech). The level of support they showed my wife and I raises the bar on customer satisfaction. This location is outstanding, organized, well-maintained, and offers one of the best lounge areas of any dealership w/ free snacks and drinks while you wait. Thanks once again to Laszlo and Eduardo for quick turn-around times and great dedication to customer satisfaction. I would highly recommend Fairfax BMW for service on your BMW.

My service has always been thorough and my Service Manager, Lazlo, is easy to work with.

Fairfax BMW did a great job on repairing a scratched front right fender.

I really liked the appointment system and was checked in on time. Service inspection report of the car was very thorough. Work was performed as expected and service discount the cherry on top. Overall, a positive experience.

VVery Good service On time

I called for a service visit at noon on Saturday and immediately got an appointment. Our car was fixed - and washed - two hours later. Always awesome service!

When my car sustained damage from a hit-and-run while it was parked in a parking lot, I dreaded the whole time-consuming process of getting it repaired, including getting a rental car for the time it was going to be in the shop and being out of pocket my deductible. The BMW auto body shop couldn’t have made this unpleasant process any easier. Their professionalism and great customer service is unequaled. I give a lot of kudos to Henry, my service provider, for giving me daily updates via email. The body shop did a beautiful job at repairing the damage, and it looks like my car is brand new again. I would definitely recommend them to anyone in need of auto body damage. Also, their relationship with Enterprise allowed me to just leave my rental car with them when I picked my car up, which saved me quite a bit of time and effort.

I recently took my X4 in for rountine service at Fairfax BMW and my Service Advisor Thomas Grant is the best. He is always courteous and friendly. He completely explains the service my car needs, estimates the time it will take to complete and regularly checks in with me on updates. He is always straight forward, honest and personable. I was very satisfied with my recent visit.

Great Service. Frankie Johnson helped me with a very sick car that barely made it into service bay. she provided me a loner car and was able to fix my car at fair price.(over the top service)

BMW of Fairfax is the "go-to" Service Dept in the Wash DC area. Service Advisors are knowledgeable and caring. It seems more like a "car hospital" than anything. The admittance area is quick, easy to use and clean. The SAs are fast to get you checked in, and explain the process. Initially, i received a shuttle ride to my office. After the oil leak was found I was told promptly that the repair would take longer than expected, but Danika Edwards, who is fantastic, reserved a loaner car for me - a brand new X1 with about 1K miles. My car was repaired by the following day and they gave me a complimentary car wash. Excellent service and a fantastic crew at BMW of Fairfax!

I recently had a service done with my vehicle at BMW of Fairfax. Emily Sanjines was very helpful & very knowledgeable! I love the fact that she’s prompt & accomodating! I love this place! The “mini cafeteria” offers healthy snacks & is also loaded with several TVs! On top of that, you can enjoy using their fast & free wifi! You’ll not get bored while waiting for your vehicle 🚗🤗

Really superb in every way - timing, fast service, terrific people

From the moment I arrived to BMW of Fairfax Service Center, I received top-notch service. Tom Grant, was the first to greet me. He was very sharp and professional and most of all helpful. I explained why I had brought my car in?low tire pressure. While conducting his review, he also noticed that?s I was overdue for an oil change and spark plugs. This had not dawned on me as I?m a first time BMW owner and am still getting acquainted to the culture. To my relief, the maintenance plan on my car covered everything. Tom gave me a tour of the facility, which was not only immaculate, but generous with their selection of complimentary water, soda, coffee, chips, candy, Kind bars, you name it. There?s a small store inside that offers a good selection of BMW merchandise. Because I live close by I opted to walk home instead of waiting around and gaining a few pounds snacking on goodies. Tom informed me of the complimentary shuttle service offered to those who live/work within a 6 mile radius. Wow! For those who were waiting, the area was spacious, decked out with theater style leather chairs. There were also 3 TVs which was nice for days when the service center is a little more crowded. The total maintenance took about 2.5 hours to complete. When I picked up my car and it was a lot cleaner than when I?d dropped it off as the staff washed and vacuumed it out...on the house. I signed a few papers and was on my way in a matter of minutes. Overall, I was highly satisfied with the service that Tom and the BMW of a Fairfax Service Center provided. I would highly recommend them to anyone.

I would have gave them five stars but they didn?t inform me about the military discount. I had to receive a call to inform me about the discount.

Great quality cars, excellent service, professionally courtious staff.

Lucas provided top notch service when I took my car in for servicing.

I bought my car from this place also have all the service from this place as well..!! It really happy with all staff very helpful and friendly specially my services Advisor Mr Laszlo really taking good care of me really appreciated it thank again..!!

Outstanding service and fast

I have my service done here. It is a great place for service, with knowledgeable, helpful service advisers, and capable mechanics. It even has a nice big lounge to wait in with TV and snacks. They go above and beyond!

Great shop- great employees overall excellent experience!!

They have an incredible overall team !🙌🏼

great place for service they take very good care of you

Called with no notice to get some maintenance work done. Was able to come in immediately, got everything done in time to leave for 12 noon meeting. Also was able to buy and take with me new floor mats for my 14 year old 550I. Very hard to find, let along take home immediately

My wife and I were looking for a replacement vehicle for our older BMW 330xi and were shopping around. Since I was using Fairfax BMW as my Service Center, we decided to check out the CPO vehicles and came up with the 428iGC. We visited the dealership and met Jude Madubuko who totally took charge with showing us the car and helping us evaluate all the features it provides. He also took time out of his day off to work with us in terms of some iDrive settings that we had changed and couldn't figure out how to change them back. Additionally, he arranged for a BMW Genius to reach out to us for a tutorial class. Jude gave us a great customer experience..

We had the opportunity to work with Mr Alex Zelkin (Client Advisor) in the purchase of a quality BMW and the experience was terrific. We zeroed-in on a particular vehicle and he patiently walked us through the entire vehicle end-to-end, we took it for a test drive, he explained in details all of the value-added features the 535xi had, as well as the safety technology and reliability important to us. Thanks Alex! It was a pleasure buying this vehicle from you and your team.