Great experience!! Neil was great and didn’t pressure me at all. He was available and easy to work with. Also enjoyed the finance team they got me in and out. I only spent 2 hours at the dealership who could ask for more. I love my new vehicle.

Thank you BMW of Fairfax, I had a good buying experience. I worked with Erick Bautista, and I would recommend him. I appreciate his honesty and his efforts to make my buying experience positive. He was very straightforward and easy to talk to. When I walked through the door he greeted me and asked how he could help. I told him I was interested in a specific pre owned vehicle. He quickly made a copy of my driver's license and grabbed the keys. He even let me go for a test drive alone, I really appreciated that. I never felt pressured, and I was given as much time as I needed to examine the pre owned vehicle. Everything worked out well. By the time the purchase was finalized, it was after hours on a Saturday, so I appreciate Erick's patience with me. He even asked me to bring the vehicle back as soon as possible and he'll have it washed since the detailers already left for the day. Thank you again for everything!

I always dread purchasing a car because my previous experiences were almost always a day long nightmare of haggling but today was different. Erick was a straightforward, no BS type sales person. He gave me the facts and no sales pitches, very professional and also caring. He made purchasing a car a most pleasant experience. I highly recommend him and this BMW dealership.

Jude was our sales person. He is overall excellent in buying process including how to operate and handle the new car for customer. I appreciate all the assistance in purchasing the BMW. Thank you again.

The service was excellent! Everyone I encountered took their time with me and handled me with care as I needed as so indecisive about color, vehicle options, and helped me choose what was best for me! Thank You Neils!!!

Petr and Nick were the best at getting exactly what I wanted at the right price.

Karim at BWM of Fairfax was excellent - he was very professional and allowed me to test drive four different cars with a surprise walk-in. I ended up moving forward two days later, because of his excellent salesmanship and expertise of all vehicles. I am very happy with my 2022 BMW 330i.

Had a great experience with Paul. No hassle and an easy going and pleasant environment. Ebrahim was very kind and handled the paper work part quickly and efficiently. Thank you!

Fantastic experience, we walked without an appointment to look, and 3 hours later left with a new BMW X3 - Alex was amazing.

Petr and Nick were the best at getting exactly what I wanted at the right price.

Salesman was responsive, answered all questions, and gave a thorough vehicle orientation. The finance representative answered all questions and provided additional/extended service plan options.

Great customer service! Thomas Cavey at BMW Fairfax is a great person to work with. He is a good listener and is very attentive. He will work with you and finds you the car that you like.

Jude extremely helpful, passionate, informative and patient. Overall great experience love my 640

Pleasant buying experience. Salesperson and financing person were very professional. Only reason why I did not give 5 stars is that someone neglected to fill up the gas tank. After driving away from the dealership, I realized that the new car had only a half tank of gas.

great

My wife and I experienced a friendly service at Fairfax BMW. Our first BMW was unforgettable.

James, the sales rep, was awesome. He made the entire car buying experience easy even with my multitude of questions. I definitely recommend BMW of Fairfax to anyone interested in purchasing a BMW!

I have been a BMW customer for many years, have been a sports car enthusiast with purchases from Mclaren, Audi, Ferrari. I just love cars. I have recently decided to move my business to BMW Fairfax and more specifically to Jaafar who was referred to me by many friends who bought cars from him. He’s highly knowledgeable, will go the extra mile to make you happy and address any concerns or issues you have. It’s very difficult nowadays to find a dealership that cares about human relations and make you feel like they care! Fairfax will offer you that! Give them a shot. It’s worth it. Ask for Jaafar!

I had an amazing experience from sales to financing. Alex was our sales representative and he did an amazing job answering all questions and concerns. I’d definitely recommend BMW of Fairfax to family and friends and if you can work with Alex!

From initial contact service was excellent. Sam was very attentive.

We had a very experience especially with Mr.Thomas Cavey he was very helpful we had very good sales experience.

Great job delivering my new vehicle. The team really do a nice job taking you through the process and navigating the important things needed. I appreciate the efforts of the team and their ability to lead me to the right choices.

The BMW team was great to work with. Knowledgeable, helpful, persistant. I really appreciate their efforts.

I really enjoyed the experience of purchasing my first ever BMW from BMW of Fairfax. Sam and Zen were really helpful and provided me with all the information I need. Though there was a bit delay in getting the car ready, it was indeed for the better since they got rid of some scratches on the front any repainting the bumper for me. Sam really went above and beyond to help me best with my experience!

I bought a BMW 2023 X3 at BMW of Fairfax. The entire process is pretty fast and easy. The sales advisor is very nice, showed me several different cars for choices and answered all my questions. The paperwork process is easy and efficient and completed within one hour. I like BMW 2023 X3 which has lots of new features and intelligent services. This car looks very nice with defferent colors in side and outside. The entire design of the car is great.

Great buying experience at the dealership. We looked at over 50 X3 vehicles, by far this vehicle market value and excellent condition.

Great shopping experience

Alex took great care of us from the minute we walked in, till we finally drove off with our new car. Unlike other dealers, there was no hounding, gimmicks or fake pleasantries. Really enjoyed the experience here!

I bought a 2023 BMW X3 in a few hours at BMW of Fairfax. The entire process is pretty fast and easy. The sales advisor is very nice to answer any questions I have and showed me several different cars for choices. The paperwork process is fast and easy within one hour including the car loan. I like the car interior and exterior design. Looks very nice. The computer screen is very big and system has lots of automatic features very helpful.

The car buying process was a good experience. I would recommend them to family and friends.

This is my second time buying from Alex Iaklovev and it’s always a great experience. He works hard to get the automobile you want and very accommodating. He’s extremely knowledgeable on the BMW vehicles and I always leave their lot feeling like I’m ready and confident in my ability to operate my new vehicle.

If I could give 10 stars for Jude and Qais I would! For starters, when I walked in Jude immediately greeted me (there was another salesperson that walked by). Jude's intricate knowledge of the vehicle was impressive. He started with a walk around of the SUV, then had us sit in the back seat to show all the features and room there is even for two adults. Then we moved to the front seat, infotainment system, HUD, etc, etc. While on the test drive Jude had me put the X5 through its paces; it was impressive to say the least. When it came time to purchase, it was near closing time, and the finance person wanted to push us to the next morning. This was inconvenient to say the least. We do not live around the corner, one of us works during that time, and so on. I wish there were separate finance people for those that need to try to get approved and people ready to buy. That would make things run much more smoothly during purchasing. Qais came to the rescue and allowed us to take the SUV overnight to come back first time in the morning. This way I had a way back up to Fairfax BMW. I 100% give our glowing review to the phenomenal customer service provided by Jude and Qais! I sure hope they stick around BMW for a while, because our amazing experience with them and the SUV so far makes us want to buy another BMW to add to our fleet.

Asad is a standup, honest guy. He really helped me with buying a car.

I worked with Jude and he was very cordial and answered all of my questions fully and honestly. I left with a new car all thanks to Jude.

Erick made the purchasing process of my 2017 M240i easy and quick, the dealership offered a very good price for the car and offered to fix a couple cosmetic things after I took delivery for no charge. I’d definitely buy my next BMW from BMW of Fairfax if I can.

I have had my 7 series repaired here several times. Mostly regular maintenance and hardly ever a fault repair. Some cosmetic paint repairs. Top Notch. I just bought a 2023 M5.......runs like a scalded dog. A little complex technology wise. But I am getting used to it. Only 1 day old. Salesman James is a real pro. No pressure no nothing. He knew I knew cars (I was a real car junkie when a kid. Built cars, motors etc.) I have owned top end cars, Mercedes, 7 series BMW and others. But this car is fun! 633hp very exciting. But the salesman James nearly 20 years at the dealership (unusual) is a great guy. I will buy him and his best gal a dinner!

Emily is one of the most pleasant BMW Service Advisors in the BMW world. Also, Rob is a true gentleman as he greeted me when I first arrived. Great Service Team at BMW of Fairfax.

Excellent customer service and very smooth process.

Excellent customer service and the process was very smooth. Paul H. Blakeman is the best person to look for you next vehicle, very helpful indeed.

Excellent support in buying our used Honda CRV from Erick!

The team at BMW of Fairfax went above and beyond to make purchasing a BMW X3 M40i for my wife a great experience. Thomas Cavey and Jaafar Soulimani were both professional and knowledgeable answering all my questions. I would recommend them all family and friends.

I had a really smooth experience. Alex Y. put me at ease with his thorough knowledge and patience in answering all of my questions. The best part was he even taught me how to operate the technology in the vehicle before I left. I would have been so lost without him. Jaafar was excellent in making sure I understood the different package add on options and the pricing. The team was very welcoming and accommodating. I am very pleased with the X3 purchase and I’m sure I’ll be using BMW Fairfax again.

I had a repair done at BMW of Fairfax by Mr Derrick Chambliss. He and staff (including car loaner department) went out of their way to diagnose problem, repair problem and keep me informed of status. I found them warm professional and extraordinarily accommodating. I will surely go there again and refer friends and colleagues—one of my best service experiences

Great experience - car was built and delivered in about a month flat. The workers (Petr, Nick, and Jaafar) also showed superb professionalism. Overall incredible experience - would recommend.

Alex and his Team at BMW Fairfax are Amazing! I bought a brand new X3 from there and Alex made this Transcation seamless. He was always there to answer any questions I had . He was very patient with me . He's extremely knowledgeable even after the purchase he sat in the car and gave me a crash course for all the technology . After a few days he send a nice text and see how everything was going and if I needed any help from him. Quiet honesty , I have never received such service anywhere at a car dealership before. I am Forever Alex and BMW Fairfax Fan will refer all my sphere of influence here!!!! Thank you Alex for everything!

Alex and his Team at BMW Fairfax are Amazing! I bought a brand new X3 from there and Alex made this Transcation seamless. He was always there to answer any questions I had . He was very patient with me . He's extremely knowledgeable even after the purchase he sat in the car and gave me a crash course for all the technology . After a few days he send a nice text and see how everything was going and if I needed any help from him. Quiet honesty , I have never received such service anywhere at a car dealership before. I am Forever Alex and BMW Fairfax Fan will refer all my sphere of influence here!!!! Thank you Alex for everything!

Alex and his Team at BMW Fairfax are Amazing! I bought a brand new X3 from there and Alex made this Transcation seamless. He was always there to answer any questions I had . He was very patient with me . He's extremely knowledgeable even after the purchase he sat in the car and gave me a crash course for all the technology . After a few days he send a nice text and see how everything was going and if I needed any help from him. Quiet honesty , I have never received such service anywhere at a car dealership before. I am Forever Alex and BMW Fairfax Fan will refer all my sphere of influence here!!!! Thank you Alex for everything!

Excellent experience purchasing a CPO with Erick today. He made sure I got the best deal I could and was happy with the purchase and the entire process. Finance was a breeze as well. Highly recommend!

My experience with BMW of Fairfax is excellent. Everyone exceeds expectations with integrity and commitment for the buying experience you expect from a premiere luxury Dealership.

I was buying my leased car. Assad Kahn and his team did a great job. He suggested the suv when I had a major fall and could not get my sedan to come up high enough to see over the dashboard. He did so research for me?good service!

I have taken my car for service to all our local BMW dealers and have been completely disappointed with the customer service and techs until I started coming to BMW of Fairfax. Huge shout out for making this location one of a kind to Elena Tanase who is absolutely amazing to work with. She authentically cares about her customers by going above and beyond to address all issues unlike every other location I have visited. Ask for her you will not regret it, she is the most professional and uplifting adviser I have ever met and will keep you updated through the entire process. This customer service is amazing, don’t settle for a BMW dealer just because it’s closer to you, make the drive to this location where you’ll find people who actually care about your vehicle. I have never been disappointed and made countless visits, thank you BMW of Fairfax keep up the amazing work.

This is our 4th BMW and our 3rd one purchasing with James Duberk! If anyone is looking for professional and quality service please check out BMW of Fairfax. I am totally in love with my new Mx5!

Excellent specialists! Excellent service! Great deals! The best place to find and buy a car of your dream!👍

I met with my service advisor Elena Tanase and was pleasantly impressed with her clear attention to detail, through technical knowledge about parts, warranty, service maintenance milestones and exceptional communication skills. Elena demonstrated remarkable client interaction skills from the moment I met with her related to an important service request for my BMW 3 series. The entire experience was extremely well coordinated and seamlessly managed by Elena. BMW of Fairfax is indeed lucky to have a valuable asset part of their team.

Excellent client engagement and service orientation

I’m so glad I went to BMW of Fairfax and purchased my car from there. Mr. Neils answered all questions I have and respected my limited time. Mr. Feroz in the finance is a great person to work with. He made sure I’m doing the right choices by giving me the possible scenarios. Huge thanks to both and to the BMW Fairfax family!

Sean Vojtecky and the team was super responsive, professional, and got my X5 back on the road in a snap. The work was well done and we’re super happy with the results. We were treated with a very high level of respect. I truly appreciate the Uber credit as a really great way to get home. I highly recommend DJ. He’s an avid BMW enthusiast and understands the cars and he has a lot experience from working on BMWs himself. He’s the absolute best Service Writer I’ve ever worked with in my 35 years of owning BMWs and other performance cars.

Arben Vila gave very helpful advice on picking my first BMW.

Excellent experience with sales consultant Alex. He is very knowledgeable and proactive. Kept me informed throughout the order process. Even got me my desired car earlier than expected.

Mr Thomas cavey best sale person, great human being thank you so mUCH , MIRIAM thank you too you and thomas are the best thank you BMW OF FAIRFAX need more people’s like you guys.

Good experience working with Paul Blakeman as always. He was very patient while I decided on the vehicle I wanted and worked through the pricing.

Jaafar has been great to us! He was so patient with us through the process and knowledgeable. He made the sale transaction very easy for us! Great customer service, and great attitude

James Duerbeck is a decent dealer. The whole test-drive experience on 430i is amazing, I have tried others, like Audi A5, Lexus ES, etc. BMW is the best one for driving. And thank James Duerbeck, your patient and great service.

Great experience purchasing a 2022 BMW X5. My sales associate Tom was excellent and got us exactly what we wanted. I highly recommend BMW of Fairfax!!

I purchased a 2 series in BMW of Fairfax. I am so grateful for the executive and staffs, they provided outstanding customer services, and they are very knowledgeable, professional, helpful, caring, and kind ? especial Petr, Nick, SAI, James and more! I had one of the best purchasing experiences in the world! I would highly recommend the BMW of Fairfax!

I had the pleasure with working with James Duerbeck. He was great throughout everything. He listened to what I wanted in a car and helped pick one out while answering all my questions.

We stopped by at the BMW of Fairfax last week after one of our cars had been totaled . We had been customers there several years ago but it had been quite a while and prior to visiting this dealership, we had looked at other cars and dealerships and were rather disappointed with our search . Our entire experience at BMW Fairfax was excellent and it made such a difference. James Duerbeck helped us in choosing the car we wanted , he was patient, polite , extremely knowledgeable and helpful . He also spent time going through the car’s features and Apps making sure we understood it all. James made the entire car buying process such a pleasant experience for us and we see how much of an asset he must be to the dealership. I also want to extend a shout out to Eprahim, the Business manager for going through the financial part of the car purchase with us. When we left the dealership ( happy) with our new car it was past the closing time but we never felt rushed throughout the process at all. We have now become lifetime customers at the BMW of Fairfax.

Sam was great and made my buying experience wonderful! I LOVE my new X5. Thank you Sam!

I recently bought a used 330i from BMW of Fairfax. I was immediately greeted by Sam while I was walking through their lot and asked how he could assist. I told him that I was interested in a used 3 Series or 4 Series for purchase in the next few weeks. He walked me into his desk and proceeded to walk me through all of the inventory onsite. I was pleasantly surprised that he was able to find me a used 330i with xDrive, the features I wanted, and at a great price considering the current inflationary used car market. I took the car for a test drive and it was in fantastic condition for a 3 year old. It had premium features and Sam walked me through the highlights of the features. Sam and the sales manager, Ferris N., were willing to negotiate some off the price and gave me great deals on a loan through BMW Finance, a maintenance program and extended warranty on top of the year and a half warranty I was getting with the purchase. In addition, they offered to fix a few minor scratches on the bumper and body at no cost. I felt that Sam and Ferris heard my desired features on a used car and worked with me to find a car that fit at a good price. I will definitely have my car serviced at BMW of Fairfax and will go to them for any future purchase of a new or used BMW.

Everyone at the dealership was attentive and provided me with the information I needed to make my purchase. Thomas provided me with excellent sales service. I was not pressured into buying anything I did not need. I will return for future purchases.

I purchased a 2 series in BMW of Fairfax. I am so grateful for the executive and staffs, they provided outstanding customer services, and they are very knowledgeable, professional, helpful, caring, and kind – especial Petr, Nick, SAI, James and more! I had one of the best purchasing experiences in the world! I would highly recommend the BMW of Fairfax!

I was taken care of by a very nice gentlemen who was very professional and knowledgeable. I would recommend him to anyone looking for a car. He surpassed all expectations and delivered on every promise.

Thomas Cavey (New Car Sales), Danika Edwards (Service), and Ferris (Used Car Finance) is very helpful and attentive to the needs of the customer. We ALWAYS is treated with care.

Paul was great! We had great communication from day 1. He made the buying process as stress free as possible. Would definitely recommend!

Best place to buy, lease or service of all bmw locations around

I have been working with BMW Fairfax for the last roughly 8 years and with Alex Yakovlev for about 4 of them. There is a reason I keep going back to Alex and BMW Fairfax. I recently was fortunate enough to order and take delivery of a new vehicle. The entire process was smooth and made me feel valued as a customer. Alex was patient and worked with me to evaluate all options for a few weeks, prior to making the final decision to order. Alex was always available and easy to communicate with. He continued to stay engaged in all stages of the process and always felt that he was advocating for me as a customer to get exactly what I was looking for! Overall, it was an exceptional experience and will continue to work with Alex and BMW Fairfax in the future.

Alex and Ferris were both complete professionals!! No pressure, took great care of me, accommodated me (i was from out of state purchasing a vehicle). I would highly recommend working with them!!

It great experience doing business with Mr. Ribeiro. He was courteous, helpful and friendly. I would recommend Fairfax BMW to all my friends with employees such as Mr. Ribeiro. He went over the call of duty and drove the rental car with to my home.

We had a great experience leasing a BMW 330e from Jordan @ BMW Of Fairfax. Highly recommend working with him if you are in the market to either lease or buy. He was patient and answered all our questions. Never pressured us into anything. Even when we started looking at specific options, he gave us his thoughts if it was worth including or not. This alone brought down the cost a bit. In addition, he was timely in responding via email and stayed in touch the whole time the vehicle was in production. At the end of the day, the car we built looks great and we had a wonderful experience throughout the process.

I?ve been involved with BMW Fairfax for over a decade, purchasing, trading, leasing cars. Always great customer service and satisfaction.

Good service, willing to work with you and be patient.

Excellent service from the Customer Service and a special mention to Karim Salhi, Client Advisor, who walked me through the various options offered to me in full objectivity. Cordial and efficient service. A customer experience as far as I am concerned. O.Langrand, Reston, VA

Fantastic service and a great buying experience, short and no hassle!!!

It was a great experience overall ! Thomas helped us from the time we got in till the time we left home with the car! Smooth process

Excellent service. Service was quick and great! Highly recommend!

At BMW Fairfax the first visit was not much pleasurable. However, sale person Karim was courteous and very detailed oriented person. He made us to come back again and we made the purchase of our first BMW 5 series. Most of the credit goes to Karim (Sales), Feroz (Finance) and David (Sales Manager) with their committed and dedicated help, assistance and professionalism. Will recommend for your next BMW as they have one of the biggest fleet of BMW I have seen in DMV.

Staff and GM were excellent. Car leasing was efficient and hassle-free. Bought my car after the lease, still happy with service and sales here.

Great dealership and awesome sales associate (Asad)

The customer service was amazing. I ordered a new car in April and received it in July. They were always very helpful and friendly answering any of the questions that I had prior to delivery. Each person I spoke with was very knowledgeable in their specific duties as far as financing, parts, service, and sales. They made each step of the buying process easy and enjoyable. I look forward to my next purchase from this dealership. Special thanks to: Asad Khan - Sales John Hayes - Sales Manager Jaafar Soulimani- Finance Manager

Professional sales person Alex Iakovlev made quick and efficient work of my issues and questions! Car arrived as dealership promised! Very happy with Vehicle, bmw of Fairfax , and dealer

Was greeted by Mr. Erick who was very polite upon my family and i entering. I told him the vehicle we were interested in and within 5 mins he brought it around the back due to the rain for us to look at. After looking took it on a test drive and immediately feeling in love! Once the numbers looked right with the vehicle we were trading in, Mr. Erick handed us over to the Finance Manager Mr. Feroz. I’m long winded and trying to keep it short. Mr. Feroz might be the best financially car dealership manager i’ve ever encountered. His knowledge and advice was very appreciated. In ending i greatly appreciate the warm welcome that my family and i received from Mr. Erick, Mr. Feroz and the BMW ofFairfax. We will surely be back once we are in the market for another BMW. The customer service here is like none other! Thank you!

My experience was excellent. Neils from BMW Fairfax worked around my busy schedule. He kept me informed about my order and the entire process. I currently live overseas, and Neils took care of a lot of items on my behalf! The entire staff was extremely welcoming. On the day I came to pick up my vehicle, they allowed me to bring in my dog! They made the buying process super easy and their customer service was top notch!

Exceeded all expectations. I've been a long time customer. Always exceptional service and quality.

I got an excellent deal on my vehicle and the customer service was top notch. I’d definitely buy from them again. Thank you!

The customer service was amazing. I ordered a new car in April and received it in July. They were always very helpful and friendly answering any of the questions that I had prior to delivery. Each person I spoke with was very knowledgeable in their specific duties as far as financing, parts, service, and sales. They made each step of the buying process easy and enjoyable. I look forward to my next purchase from this dealership. Special thanks to: Asad Khan - Sales John Hayes - Sales Manager Jaafar Soulimani- Finance Manager

Alex made the car buying experience here great. He was helpful through out the entire process of car ordering/buying process. We have bought cars in the past with him and will continue to. I would highly recommend him. Thank you Alex.

Laslo and all the BMW Fairfax team - greatly appreciated ! Professional, thorough, quick, dependable and really pleasant folks to work with.

Great experience at BMW Fairfax, especially working with James! Very transparent, helpful, and the whole process of picking up the car and setting everything up was very efficient and smooth!

What a great experience. This is my 2nd BMW purchase from BMW of Fairfax and I highly recommend. While there are many BMW dealers in the DMV area, I find BMW of Fairfax to be the best at customer service, price and delivery. The salesman that I worked with was Alex Yakovlev and would highly recommend Alex as well. Buying a car in 2022 is not easy with low inventory & high prices however Alex & BMW of Fairfax gave me the best deal. I did a custom order and did have to wait a few months however Alex was great on giving delivery updates. When the car arrived, Alex ensured the closing process was seamless and ensured that before I drove off, I fully understood all the enhanced features of the car. He spent a good amount of time with me customizing the settings to my preferences. White Glove Service at it’s finest. Thank you Alex Yakovlev and BMW of Fairfax. You truly understand the importance of customer experience.

Best experience ever. Everything was so smooth and easy.

Again Derick was super professional and did his very best to bring my baby 428i back up and running great

Eric Bautista was extremely friendly and helpful- just great to work with. We are super happy with our purchase.

Always a great experience. Big thanks to Alex for the excellent support throughout the sales process. Already have a another car on order and expect we'll keep coming back!

This BMW store and servicer is top notch. The service is hands down the best I’ve received. They will make sure you are treated with respect and like family (the one’s you’re happy about).

Our sales rep, Petr Mastny, was excellent and took special care to ensure we were armed with all of the information we needed. He was extremely responsive and knew his BMW products inside and out. With support from his assistant Nick, they provided us with a thorough overview of the vehicle that we were interested in. This took place on two separate occasions, when we were deciding on what vehicle we wanted and when we were going through the purchase process. This experience sold us on BMW service and the capabilities of the vehicle we were looking to purchase. We were pleased with our treatment at this dealership and applaud both Petr and Nick for providing us with wonderful experience! Additionally , Jaafar made financing and the sales process easy.

Erick Bautista and BMW of Fairfax were great! There was no pressure and all my concerns were addressed when we purchased a used vehicle last week. The whole process was fast too. And I would highly recommend BMW of Fairfax and Erick Bautista as your client advisor.

Alex Yakovlev, at BMW of Fairfax was an exceptional sales advisor. His responsiveness, pleasantness, and patience was equal to no other that I have ever experienced in customer service. He does everything he can to make the car experience easy and not stressful. His knowledge of the cars and specifically the technology is exceptional. He was very attentive and went above and beyond for me and my family. He patiently and clearly answered all of our questions, took extra time to set up our new cars the way we wanted them, and helped us throughout the entire process. BMW of Fairfax always has a pleasant and friendly atmosphere. My family and I are dedicated loyal customers because we know that we will always be taken care of there!

Very easy process from first contact drive test then signature of lease contract

Alex Yakovlev, at BMW of Fairfax was an exceptional sales advisor. His responsiveness, pleasantness, and patience was equal to no other that I have ever experienced in customer service. He does everything he can to make the car experience easy and not stressful. His knowledge of the cars and specifically the technology is exceptional. He was very attentive and went above and beyond for me and my family. He patiently and clearly answered all of our questions, took extra time to set up our new cars the way we wanted them, and helped us throughout the entire process. BMW of Fairfax always has a pleasant and friendly atmosphere. My family and I are dedicated loyal customers because we know that we will always be taken care of there!

The last year has been absolutely hectic trying to find a vehicle. Thomas (Sales) and Maryam (Manager) spent time trying to understand the vehicle I am looking for and was cognizant on how much I wanted to spend. The process was smooth and the experience was great. I’m extremely pleased with my purchase. I highly recommend BMW of Fairfax.

My sale representative James O?Brian was top-notch. No pressure sale, very informative and willingness to accommodate. The BMW of Fairfax was a pleasant atmosphere and made the purchase of my new bimmer enjoyable. I knew what I wanted with respect to options and I was glad there were no hidden fees.

Neils was excellent since the very beginning, gave me all the options available, understood our needs and finally he found the car I was looking for, definitely five stars and beyond!!! JWay

I worked with Alex on building my car and dealing with this shortage of cars, he was VERY attentive and very helpful with purchasing a car. He went over and beyond with customer service and made it very easy to deal with. Not the usual car salesman. I definitely recommend working with Alex on getting a car, he made it very comfortable and less stressful to deal with.

Paul at BMW of Fairfax took very good care of me. Showed me the new 2022 330i and answered all my questions. Will defiantly recommend Paul to all family and friends in the DMV area looking for a BMW. Also the customer service at BMW of Fairfax was excellent. Never kept me waiting and answered all my questions.

Super friendly and helpful staff made the experience as easy as possible

Super friendly and helpful staff made the experience as easy as possible

James Duerbeck is the absolute best. In all my life, I've never had a more knowledgeable and helpful salesperson assist me with the purchase of an automobile. Everybody at Fairfax was approachable, pleasant and helpful. Definitely a five star dealership and I'd highly recommend Fairfax BMW to anybody and everybody.

This past weekend I had the pleasure of meeting and working with some true professionals in the automotive industry. The team of Mr. Neils Ribeiro, Mr. John Haynes and Mr. Ebrahim Farhanieh made our experience enjoyable, stress free and definitely educational. Mr. Haynes mentioned that, “we want this process to be simple” and simple it was. I wasn’t in the market at first but after test driving the 2022 BMW X5 the decision was made and we quickly started to put things in motion. I want to commend the General Manager, Mr. Mike Walker for creating a team environment and living up to the phrase, “lead by example” This was truly a great experience and I plan to share that with my family and friends. Thank you, AR

My salesman Jude was awesome!!! He walked me all the way through the process making it the best experience ever!

Awesome Teamwork by Saleman and GM, we had a great overall experience!

I had the most amazing experience! Saleem was very welcoming and kept me informed during the entire process. The finance manager was wonderful and went through all of the paperwork in great detail. I would definitely recommend this dealership because the staff are amazing and helped to alleviate the stress in the buying process.

It was seamless and easy. Jude took care of me and he was grade A. His knowledge and clear explanations made the car too hard not to buy. These guys at BMW of Fairfax were gentlemen and professional and I couldn’t have asked for anything better.

Erick was amazing to work with. Made the process smooth and fast. Highly recommend.

Sales staff kindly and patiently held my hand through the process of choosing a new car. My reps James and Qais were refreshingly cool and easygoing. Their BMW 750 is a rare gem with custom-ordered options. This place has some nice cars! Richard Redfearn is the most popular man in the Parts Department! He helped find my rubber floor mats and answered all my questions from oil type to interior conditioners. 10 stars!

Great experience. I went to two other dealers who were only interesting in pushing a car that didn't match my desires. From the moment I walked in the door Petr Mastney was completely focused on helping me realize my dream car. It required a lot of time and effort on his part to navigate the BMW Individual Manufaktur program, but he succeeded in helping me get a beautiful Red M550ix with full Caramel Merino interior and a custom engraved dash. I am very thankful for his patience and assistance.

I purchased a Certified pre-owned 540i with the new car smell that looks and performs like a new car and the salesman Mr. James O?Brien and the Financial Manger provided exceptional customer service.

Alex Iaokovlev was the best salesperson I could have ever asked for while buying my first BMW:) he was patient, answered all my questions and made sure to advise me with what I need to do. He has been amazing, and always a text away whenever I need any additional infor I am the proud owner of a gorgeous BMW that I absolutely love. I am def. Recommending his service to all my friends and family. I wouldn’t buy a car with anyone else

Amazing experience at Fairfax BMW. Sasha was incredible!! My car got totaled, and I was in desperate need of a new car. Sasha found me the perfect car I wanted/needed. Entire experience was super! Everyone was very kind and not sales pushy, they just wanted me to happy with my purchase. Jafar was also amazing, he has been helping my family with bmw purchases for many years. Love the whole team!

Super nice and helpful

Great purchasing experience with my Sales Representative Alexander Yakovlev and the Finance Manager Jaafar Soulimani. Both were knowledgeable, helpful, efficient, and made the process effortless. Alex guided me through the build process and picked me up from the Service Center. Jaafar explained all the financing details.

Erick Bautistia was awesome to work with and readily accessible by email and texting. Erick was very thorough in his explanation of the process and responding to my questions. His demeanor is laid back yet professional. If you are serious about buying a car and want to complete the process in an efficient manner, you have to see Erick Bautistia at BMW of Fairfax!

The experience was great! They are very professional, thorough and great customer service!

Buying a car from BMW of Fairfax was awesome! Erick B. was attentive, knowledgeable and readily available by email and texting. Working with Erick, the process was hassle free and done within 90 minutes.

Purchasing our new BMW from this amazing Fairfax Team was seamless. Thanks to the great lead of information regarding the car that was provided by the Sales Assistant, Ryan, then connecting with a great Sales Rep, Sam, and finally on to closing the deal with Feroz, the entire process was less than a few hours. Sam handed us the keys to exactly what we hoped for. Sam was very tentative to the special needs of my husband and addressed every question that was asked. Grateful for this powerful, experienced team of people. Thanks again, we are a satisfied family!

Nana ..as well as.. the entire finance and customer service team was simply amazing! I arrived within only 1 minute before closing time! Nana showed me the car of my choice.. and i was ready to make my purchase after a quick test drive! The finance team was professional/ fast and amazing! The entire team including my initial call with Michelle was A+! This was the best car buying experience that I’ve ever had with a dealership! You all were super friendly and made my car buying experience unforgettable! Thank u so much for being such a patient/ thoughtful/ caring & compassionate team of individuals! I love my 2017 MDX btw! :-) *Natalie Meredith*

Wonderful experience. I purchased a 2019 Acura RDX. Karim provided excellent customer service. He was transparent, patient, and very knowledgeable about the car buying process. He didn't try to oversell me or push unnecessary packages. I highly recommend BMW of Fairfax when considering your next car purchase (new or pre-owned).

Wonderful experience. I purchased a 2019 Acura RDX. Karim provided excellent customer service. He was transparent, patient, and very knowledgeable about the car buying process. He didn't try to oversell me or push unnecessary packages. I highly recommend BMW of Fairfax when considering your next car purchase (new or pre-owned).

A very pleasant experience. My sales representative Neils Ribeiro was extremely helpful and very knowledgeable about the vehicle. He made the entire process of selecting and leasing the vehicle a pleasure.

My old car was recently totalled from being rear ended. I managed to turn a sad moment to a joyful experience when I found a used BMW with very low mileage and at a great price. I have never owned a BMW, but I have driven one and usually a passenger of one. I submitted a request online for a test drive. Crystal contacted me the next day via text, as I had requested as my preferred contact method. She scheduled a test drive appointment and instructed me to see the Sales Manager who will then assign a sales associate to me. Upon arrival, Alex greeted me. I told him that I was told to speak to the sales manager. He took me to see him, and Alex ended up getting assigned to help me. Alex and I went for a test drive and he encouraged me to "step on it"!!! 😁 After the test drive, I asked Alex if I could do another test drive and this time, I wanted to drive it like I normally would drive a car... and we went for another drive. I really like it!! I told him that I need to make arrangement to drop off my rental. After finding out that the rental was with Enterprise, Alex told me that I can leave the rental with him and arrange for Enterprise to pick it up. The sakes manager stopped in Alex's office to see how I was doing. He was very nice too, and answered all my questions while Alex went to get the keys for the car. I was supposed to go back the next day to by the car, being Saturday and had a stressful week, I decided to go on Monday instead. I also contacted Enterprise and they were ok with me leaving the car with BMW of Fairfax. I texted Alex on Saturday, and he started the credit reports check on Saturday and got that out of the way. I stopped by tonight, and Alex patiently waited for my arrival. The car was washed and ready to go. I met Zen, in Finance. I really liked working with Zen who was pleasant, patient and never pushed me to buy anything. Instead, he explained the pros and cons to each option that I can added such as maintenance, warranty, tires/wheels coverage, etc... I mentioned to him that I wanted to get PPF and Ceramic Coating. He suggested that I skip them and explained why. So with the money I would have saved from PPF and Ceramic Coating, I bought the additional years of maintenance, warranty and tires/wheel protection. Zen also got me the best rate for my loan! After financing was done, he took me back to Alex, who has the BMW gifts in hands for me. I love presents!! A box with 2 BMW keychains and a pen, and he also gave me an umbrella with LED light. Fancy!! 🥰 Then Alex walked me to my new ride. During the entire buying process, I wasn't sure if I made the right decision... but when I set eyes on my new ride, it was love at first sight!!! I think I might just been converted from customer of Infiniti for life to customer BMW for life. ❤️ i love that I was just buying a used car, nothing famcy or too expensive, and yet, I was treated like a valuable customer. I really appreciate it. I will definitely come back in the future, and highly recommend this dealership.

I brought my car in for an oil change. It was my first time visiting this particular location. I cannot say enough about how wonderful the service I received. It wasn’t just one person, it was the entire staff.

Arben was so helpful, patient and knowledgeable! So happy with my purchase, they really made this process so easy for me.

BMW of Fairfax is definitely the best car buying experiences I have had. My sales associate was a gentleman name Jude and let me say that he was awesome. He was a wealth of information about the vehicle we choose and the only reason he didn’t explain each and every detail about the X5 5.0 we choose is because we made up our mind the night before we arrived , because their website was on point too. The management and financial manager were friendly and knowledgeable. If have any questions- they will quash it with professional ease. A very smooth transaction from start to finish. Don’t let me forget the swagg bag. The follow up has been on point too. Definitely would buy from them again.

Because inventory is so scarce, I used True Car to find the car I was looking for. I live in Jacksonville FL, but the car I wanted was at BMW of Fairfax. I'd never bought a car from a dealership in another state before, so I really didn't know what to expect. James O'Brien took EXCELLENT care of me. He made the buying process easy and painless and had my car delivered to me in just a few days. I would definitely recommend James and the staff at BMW of Fairfax to anyone looking for a new or used car.

Everyone I worked with was very polite, helpful, and I did not feel pressured into any decisions I made.

Thomas Cavey and his manager were amazing. Knowledgeable, patient and sincere.

Best BMW dealership in the area. I worked with Alex who was absolutely wonderful. If you’re looking to get a BMW, look no further.

David M is the absolutely best!

Excellent service from Alex and Zen! Thanks guys! They purchase process was smooth. One of my best vehicle purchase experience.

Just picked up my new X6. The entire purchasing process was exceptionally professional. Petr Mastny is the BEST OF THE BEST! He?s courteous, competent, and the model of proficiency. I have worked with Petr for several years. He NEVER disappoints. I am so impressed with my new. automobile. its stunning; a REAL head turner. It is a real example of the BMW motto?THE ULTIMATE DRIVING MACHINE!! I am so VERY pleased. Our new X6 over delivers on pleasure. It is a joy!!?

Always a pleasure to do business here!! Mr Petr was a TRUE ROCK STAR through the whole process and Mr Nick was AMAZING in showing me all the new bells and whistles. First class act BMW Fairfax!!

Fairfax BMW pre own department. What an excellent experience. No pressure easy going customer service and everyone was excellent. Arben used car sales was great to work with. I would not hesitate to purchase another vehicle from BMW of Fairfax

Erick of BMW Fairfax helped me purchase my latest BMW and was very nice, friendly, honest, efficient, and helpful. Then I was able to work with Feroz to finalize the paperwork. And he was just as friendly and helpful. They were both great to work with and I would highly recommend contacting Erick if you're looking for a BMW.

Best experience Ive had at a dealership! Arben was terrific and easy to work with.

I had an amazing experience when purchasing my certified pre-owned BMW from Erick Bautista! He made negotiations easy, as I was in and out of the dealership quickly. I highly recommend him when looking for a new or used vehicle.

James is always a pleasure to work with - repeat customer here. He's straight forward, not your "car salesman". Great communication and follow-up. See him and you won't be disappointed.

Great service, no pressure environment. I was in and out in ~2 hours. Very impressed.

My experience was absolutely amazing as always with James Duerbeck and Farris! Always a great experience when I interact with those two!

Karim made the whole car buying experience fast and fun. I came with the 440i x drive in mind and that is what I left with. This car purchase at BMW of Fairfax was the best I have had in my lifetime. I thank the team for working with me to make an all cash offer happen before the bam closed. I had to pick up a sick child, and take conference calls, and never did anyone show any any contempt or frustration selling to a woman! I highly recommend this dealership.

I worked with Sam Hawa. He was great! I wasn’t able to get in to see the car due to a vacation. Sam put the car on hold for me and was very accommodating. The truck was waiting for me when I got there and he met me as I was walking in with the keys. The entire process, including the financing was excellent. Easily the best car buying experience I’ve had in 20+ years of buying cars!

Karim and Ferris were really helpful with my new purchase didn’t push or anything! Honestly bought it because they were not pushing I knew what I wanted just needed help to get it done! Would really recommend these guys have no complaints about the service also Karim took care of me when I had scratches on the car!! Any questions or concerns he took care of them when I asked! Ferris was extremely cool and helped me with the paper work and gave me the best number for my budget! Like I said no complaints!

Great experience. Friendly people

Though the pandemic and chip shortage really complicated car-buying, Paul from BMW of Fairfax worked with me over a period of several months to help me get the car I wanted.

We had a very pleasant and professional experience at your dealership. Neils and Jafar made the process very easy . Thank you!

Petr in new sales was great to work with and provided a straightforward car buying experience. We’re very happy with our new car!

Jim helped us every step of the way and having our car detailed and ready for pick-up since we were coming from out of town. I really appreciated the no BS that you sometimes get from other dealerships. Thanks!

The team Jude and Zen made sure I left with a deal that works for me and I am highly satisfied.

This is my 3rd BMW I have purchased from BMW of Fairfax. The experience has always been great, no run around straight to the point (numbers) and reached a deal.

I purchased X7 from Jordan yesterday. Very professional and really good take care of me. Called me today to check if everything was ok. Never had this much of great experience before. Please ask for Jordan!! He is the best :)

Purchased an X5 from BMW of Fairfax. Great experience with Arben and Zen. Highly recommended.

Great experience at BMW of Fairfax! My sales rep was Alex Yakovlev and he was responsive, thorough, and provided accurate information from the beginning. He was also very knowledgeable about the vehicle itself, and even set up my phone and tuned the stereo settings for me. Finalizing the transaction with finance was smooth and very quick, one of the best experiences I have had at a dealership. I highly recommend BMW of Fairfax.

helpful team, they do the effort to understand your needs and offer you the best suitable car

Excellent experience. My salesman, Karim was very helpful and got me the vehicle I needed. I recommend Karim highly.

James was great at keeping us informed and handling any issues right away. I would buy from Fairfax BMW again

I've purchased two vehicles from BMW of Fairfax and each transaction was easy and hassle-free without a heavy handed sales pitch. The cars speak for themselves. I've received excellent service during and after the car purchases. I highly recommend BMW of Fairfax.

Petr and team made the my car purchase easy and enjoyable. Great job.

Excellent service! I appreciate the support, advice and timely communication process. Thansks, Petr Mastny!

Love my beautiful new X5! Returned a lease with minor damage and they really did me right in the trade-in. Great service and experience from Paul.

This is the third BMW that I am leasing from BMW of Fairfax. I keep returning to this dealership as the transactions are stress-free and comfortable. I have also made friends here! The experience is excellent. I will not go anywhere else! I cannot say enough about the salesperson I have dealt with for the last 15 years, Petr Mastny. Yep, all three cars were through him! Petr understands my needs and is able to come up with a vehicle that is perfectly suited to me.

Mine may've been a record for quickest sale! I walked in without an appointment. The receptionist asked me to wait a few minutes for a sales rep. While waiting, I spotted the car I wanted on the showroom floor - a 2022 230i Coupe. Within five minutes I was introduced to Client Advisor Jordan Warnecke. Within another 15 minutes we were test driving a "twin" of the car I wanted while my trade-in was evaluated. Before another half hour had elapsed, Jordan was introducing me to Ebrahim to process the contract. At approximately the 90-minute mark, my wife and I were done and on the road with our (first!) new Beamer. So, whomever reads this brief account, please take this away: BMW of Fairfax is operated by nothing but the finest professionals. Jordan Warnecke knows his stuff and he'll take the extra steps necessary to make the deal right. Ebrahim was phenomenal...a pro's pro who patiently answered all my questions with courtesy and kindness. The entire experience was exceedingly good. BMW of Fairfax is world class. Give them a shot when you're in the market for only the best.

The best car shopping and purchase experience my husband and I have ever had. All staff were very nice. Alex our sales man went above and beyond to make the experience so great that we look forward to go back to BMW of Fairfax for all of our car shopping in the future. Faris was extremely professional and at the same time personable. We are very appreciative of BMW of Fairfax. 5 star car dealership- Thank you!

This has been by far the fastest, easiest and most professional car buying experience I’ve had!

BMW of Fairfax is hands down the best dealership around. I went there this past weekend to look at a used Explorer. I was met by Erick Bautista. He provided the best customer service and made the purchase of the Explorer a stress free experience. If you need a car ask for Erick Bautista. Everyone else that I dealt with were friendly and accommodating. Check them out for your next car buying experience! I can guarantee you won’t be disappointed!!

Not one to write reviews but this needs to be shared. BMW of Fairfax was very responsive when I contacted them in reference to a Jeep Wrangler they had on their lot. Drove 2+ hours to the dealership, took the Jeep for a test drive and noticed it was a little off but figured it needed aligned and decided to make the purchase, which went smoothly. On the drive home once I got on the interstate and at a higher speed the Jeep was all over the road almost uncontrollably. The next day I took it to a Jeep dealer thinking again an alignment. I was wrong the upper and lower ball joints needed replaced and a steering stabilizer. Which if I don't recall legally should have been caught during their "recent" VA state 1/22 inspection. I kindly sent a picture of the quote from the Jeep dealer via email to the BMW dealership and also called and left a message on a mangers voice-mail asking them to make it right and they completely ghosted me I never received 1 response. In the 1 week I have had the Jeep we have found several other major things that needs repaired before it can even be driven safely. With my experience here and lack of communication, not even a response to the issues, I would go to one of the many other dealerships in the area. That is correct Mike, your team reached out to me today and are communicating with me to address these issues. Much appreciated. Was contacted by Rick of BMW of Fairfax, who worked with me to make this situation right. The dealership stayed true to their word and followed through, which I am greatly appreciative of. Will honestly say I believe these guys seem genuine and ultimately do care about their customers.

BMW of Fairfax is hands down the best dealership around. I went there this past weekend to look at a used Explorer. I was met by Erick Bautista. He provided the best customer service and made the purchase of the Explorer a stress free experience. If you need a car ask for Erick Bautista. Everyone else that I dealt with were friendly and accommodating. Check them out for your next car buying experience! I can guarantee you won’t be disappointed!!

Karmin was phenomenal, very easy to work with made the process smooth and stress free Everyone at BMW of Fairfax very professional

I was very impressed by the team at BMW Fairfax. They were courteous and professional. My experience with sales advisor Alex Zelkin was amazing. Alex was very professional, engaging and answered all of questions. Alex is a pleasure to work with and kept me updated every step of the process. The general manager, Mike Walker, is also engaging and answered my questions. I had an excellent experience at BMW Fairfax.

James O’Brien-Sales and Ferris-Finance, were absolutely awesome! My wife and I, drove up from Richmond at 445pm and got there about 615pm. They were both proficient with everything and getting me in and out, within an hour. In addition, Ferris suggested I take my Queen out to eat, which was a great idea too, that way we could buy some time not being in 95 South bound traffic back home. We had a fabulous meal at Ted’s Bulletin in “The District” up a few blocks. Many thanks, Ferris! In closing, BMW of Fairfax treated me good and I hope to buy another vehicle in the future from this dealer. Don’t settle…Go see them now!

James O’Brien-Sales and Ferris-Finance, were absolutely awesome! My wife and I drove up from Richmond at 445pm and got there about 615pm. They were both proficient with everything and got me in and out, within an hour. In addition, Ferris suggested I take my Queen out to eat, which was a great idea too, that way we could buy some time from facing that 95 South bound traffic back home. We had a fabulous meal at Ted’s Bulletin in “The District” up a few blocks up. Many thanks, Ferris! In closing, BMW of Fairfax treated me good and I hope to buy another vehicle in the future from this dealer. Don’t settle…Go see them now!

Neils is the best! BMW of Fairfax was so helpful, kind, and honest. Timely delivery and top notch service!

puntual y eficaz en la atención al cliente

Alex was great and really fast with the trade and purchase of my new car !

Purchased a used vehicle from BMW of Fairfax. The process was easy, simple, and straight forward. The sales person Karim and Feras in finance were most helpful. I was registering my car in a different state and they made the process easy. The car is in perfect condition, they really put work in their used cars before they sell them. It had new tires, breaks, and miscellaneous things repaired/touched up. My car was still having work done when I bought it, they followed up with me regarding a part they were waiting on for me to bring the car in. Great communication the whole time via text and phone directly with the sales person, makes the process easier. Overall great experience, will buy from them again if ever in the market.

Alex was phenomenal. Smooth, easy process. Started at other dealerships in the area and had disappointing experiences. Ended up building my new x5 and I love it.

Salesperson and Finance reps were very professional.

Great experience, everyone was very helpful!

BMW of Fairfax set the bar across the board for a superb customer experience. From the moment I visited the dealership for a test drive, James O’Brien was honest, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I would highly recommend to visit them if you are interested to purchase a BMW!

BMW of Fairfax set the bar across the board for a superb customer experience. From the moment I visited the dealership for a test drive, James O’Brien was honest, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I would highly recommend to visit them if you are interested to purchase a BMW!

My buying experience was an amazing bone, all thanks to Neils! He truly made the buy experience the best I have had. He listens and cares to deliver the best!

Great professional and customer service! I would highly recommend BMW of Fairfax!!!!

Karim went out of his way to assist us in our purchase. His attentiveness and professionalism didn't go unnoticed.

I met with Adam on Saturday morning. He was very attentive and took care of me very well!

Erick Bautista was great to work with! I bought a used vehicle through him and felt that he listened to all my concerns and valued me as a customer. He helped make the whole process easy, painless and quick. I was in and out with keys in an hour and a half feeling great about my purchase. I would recommend BMW of Fairfax and Erick as your sales person!

Awesome buying experience. Thanks James

Very smooth and easy process with james

My overall experience at the BMW of Fairfax was customer service was excellent and superb. I look forward to doing future business with them. Will ALWAYS recommend their location to anyone who’s interested in purchasing a vehicle. Loving the high quality performance of my BMW.

Asad did an excellent job. Great customer service

Alex Zelkin & Zen were great to work with! They helped make the process easy & as quick as possible. They were helpful & very kind to our two little ones that we brought with us during the car buying process! They didn’t play games & Zen was very informative & answered all of our questions in relation to maintenance & add on service packages. Would absolutely use this dealership again!

I finally found the vehicle I wanted after selling my Jeep Wrangler two weeks ago. Alex the salesman was pleasant to work with, very friendly. I allowed my husband to do the negotiation and he wasn’t completely sold on the numbers so we left. Returned two days later and set with the finance manger and the magic began. I left the dealership with my car, thank you BMW of Fairfax.

Great customer service! Eric Bautista was very helpful and knowledgeable, made the experience very pleasant. Overall a very smooth process and would buy again from them.

BMW of Fairfax made my car buying experience easy and hassle free. From the start I was greeted with amazing hospitality. I began my car search with a different car and ultimately was not the one for me. But with the help of Alex Zelkin I was able to find the car I wanted. He helped me every step of the way and gave me real time updates on when new cars that fit what I was looking for came into their inventory. He presented options to me instead of veering me into one car or sale. I felt the whole time, he wanted to find what was best for me and my situation. I will recommend Alex to all my friends.

Buying a BMW for Erick at BMW of Fairfax was a great experience. No gimmicks, no bull. This is my second purchase from BMW of Fairfax and I already know my next car will be from them!

Great experience and great personal attention! Highly recommend this dealership.

Just bought a new car and the process could not be easier. Petr is an outstanding salesman. There?s no on better.

Granted we have friends in this dealership, but this was the smoothest, most pleasant experience I have ever had buying a car. I don't like any shopping and I particularly don't like car shopping and being stuck at a dealership for 3 hours (the amount of time it appears to take to actually buy the car even when everything has been worked out). The car is lovely and I'm told to come back anytime I need more tutorials on the options in this car. The employees were very understanding that it was evening and I was tired and didn't want to spend an exhaustive time trying to learn the function of every button and switch. I definitely recommend this dealership!

The sales person Nanna was excellent and tried to meet our needs. He was professional courteous and well informed. He went above and beyond and drove our car home to us as we were unable to take immediate delivery. The finance person was also very efficient. My only problem was the wait that I had to do the paperwork. They should have a back office that manages this immediately. We knew the cat we wanted and had decided within 5 minutes. We proceeded to wait idly for 1:30 minutes as the financial person was with another customer. Other than that we were pleased by BMW.

I spent 6 weeks visiting dealers and test driving, coming home disappointed because of market adjustments from this chip shortage. I was 20 minutes away to a dealer who approved my application to tell me they sold the car because this person was already here. Alex worked with me, understanding my needs, respected my expectations and delivered. Thank you BMW of Fairfax! Thanks Alex!

I spent 6 weeks visiting dealers and test driving, coming home disappointed because of market adjustments from this chip shortage. I was 20 minutes away to a dealer who approved my application to tell me they sold the car because this person was already here. Alex worked with me, understanding my needs, respected my expectations and delivered. Thank you BMW of Fairfax! Thanks Alex!

Sam, salesperson and Zen, Finance department, are exceptional. From the moment I walked into the door until I left I was treated with exceptional customer service. All my questions were answered and explained and there were absolutely no pressure tactics. They were creative in the financing and offered great incentives. I absolutely refer not only this dealership but my salesperson Sam as well. He was GREAT!

The buying experience here is fantastic- the dealership is beautiful and clean. But that's not the best pat- what make it stand out is the PEOPLE. Friendly reception, knowledgeable team members and everyone is helpful. Eric sold us our x4 and M850i and he has been outstanding to work with! He's all about building us the car that WE want, not what HE wants to sell. We live less than 5 miles from another BMW dealership in Loudoun County, but their lack of good customer service and repeated failures to deliver quality service are why we will drive all the way to Fairfax for a buying experience worthy of the ultimate driving machine! We have intention of buying our BMWs anywhere else- cheers to Fairfax and Eric for take five star care of us!

The buying experience here is fantastic- the dealership is beautiful and clean. But that's not the best part- what make it stand out is the PEOPLE. Friendly reception, knowledgeable team members and everyone is helpful. Eric sold us our x4 and M850ix Grand Coupe and he has been outstanding to work with! He's all about building us the car that WE want, not what HE wants to sell. We live less than 5 miles from another BMW dealership in Loudoun County, but their lack of good customer service and repeated failures to deliver quality service are why we will drive all the way to Fairfax for a buying experience worthy of the ultimate driving machine! We have intention of buying our BMWs anywhere else- cheers to Fairfax and Eric for take five star care of us!

The process went fast where all staff was extremely courteous. Sam did an excellent job as our salesman for our new BMW.

Had an amazing experience throughout the process and was pleasantly surprised at the extremely quick process. I highly recommend the individual who assisted me, James Duerbeck.

Quick and professional process to purchase a CPO 3 series. Arben was nice and patient to handle my old car trade-in as well as the CPO purchase.

Alex, the salesman from BMW of Fairfax was amazing. There was no pressure or upsale. He worked with my wife and I to get us the best car for us.

Great staff to work with, everyone from Ryan Jones to Asad to Jaafar. Provided guidance on the product and additional features to purchase. Great experience.

I had a fantastic experience working with Jordan Warnecke at BMW of Fairfax. I told Jordan I was on a tight timeline to purchase a specific X5 located at their dealership, and I would get a flight to Virginia to pick up the vehicle. Jordan communicated with me over the phone, text, and email, which was great, and he was responsive to any questions I had. He had the car ready once I arrived and gave me a demo of the car's features, which was very helpful. He's personable and kept to his word that the pickup process would be quick. I also would like to thank the Finance Manager, Jaafar Soulimani. He was not pushy with selling add-ons and kept the final process of signatures quick and straightforward.

Awesome customer service!

My wife and I stopped in to look at a 2019 540i and decided it was not the car for us. We did look at a few other vehicles, and Nails as well as Nana were super helpful and very responsive. We ended up purchasing a 2021 540ix and the process was exceptional. The finance officer Mr. Nader Poor was amazing and helped make this purchase special. Thank you Nana, Nelis and Mr. Nader Poor!!!!!!! Great experience.

Fairfax was Excellent from start to finish! We started our BMW journey at the sterling location and we’re quickly turned away by the sales associate. After which we emailed the Fairfax location which exceeded our expectations every step of the way. From test drive to order to delivery the process was stress and pressure free. Would definitely buy from the Fairfax location again. Thank you Thomas, Jafar and, they rest of the team for making us feel welcome.

It was easy and friendly. I am very satisfied.

I found our car through AutoTrader as soon as BMW of Fairfax posted it. It wasn't checked out for CPO or detailed yet, but was exactly what I was looking for. Having recently purchased a similar car at a local BMW dealership, I was familiar with the process, and was very pleased when the remote purchase went exactly the same. Professional, courteous, timely, and accurate with details about the car. They arranged shipping, and three days later the car arrived exactly as described (and detailed by now). They did a fantastic job and the car is perfect, with a full tank of gas!. Many thanks.

We just purchased an automobile (BMW X3) from BMW of Fairfax. Our Client Advisor was Alexander Yakovlev - Best experience in all the times we’ve purchased a new car. He was never pushy, extremely knowledgeable, answered all our questions thoroughly, we never felt rushed, and he took lots of time to orient us to our new vehicle. I would HIGHLY recommend Alexander Yakovlev of BMW of Fairfax if you are looking to buy a car.

Had a great experience earlier today getting a certified BMW X3 from this dealership. I have bought cars from other dealerships and there was absolutely no pressure and the typical used car salesman techniques used. I was there over the weekend with the family to make sure it was a good fit for us. The salesman all were very polite and professional. Gave us the time to look around without being pushy. Gave us transparent information regarding all models we were looking at and told us to take our time to make a decision.

Thank you Alex for an excellent car buying experience! You were knowledgeable & beyond patient answering all our questions. It was so good we purchased 2 new vehicles within one week! Thank you again - we’re both enjoying our new rides!!

Everyone was very friendly and helpful. Special thanks to Mike Navidi for his patience and kindness. He went above and beyond and helped us pick out our perfect car!

Great experience purchasing a car at BMW of Fairfax! Salesman was friendly and provided all of the info that I needed, but not pushy. Financing was easy and I was out the door in my new car much more quickly than I expected.

Alex is very gracious and knowledgeable. He took the time to learn about my preferences and helped me understand about the car once we bought the car. Alex truly made the experience exceptional!

Excellent, reliable, knowledgable and friendly service

Wow 🤩 what a wonderful experience . Customer Service in all areas of the process …. Superb Dena my Service Advisor was the nicest and coolest, not to mention Professional. Melanie in the Loaner Car Service Area was delightful and so professional and good energy. BMW of Fairfax only place to go😀

James went above and beyond my expectations. I recommend you ask for James on your next purchase!

Truly the most wonderful car buying experience we have ever had! Karim was absolutely wonderful, knowledgeable and made the experience truly what it was! He was straight forward kind and had our best intentions in mind. From the initial drive to the signing of the paperwork it was truly an easy and enjoyable experience. Will definitely purchase another vehicle from him in the future Just because of his hospitality. Thank you so much Karim and Ferris Naderpoor for the wonderful experience you are both truly amazing!

Friendly and cordial behavior and quick and clean services.

I want to thank Luis Argueta who truly goes above and beyond. He is truly a life saver. I didn't think my bmw would ever be driveable I was losing hope. If you are looking for someone who knows all about fixing BMW's look no further. He is truly incredible and went out of his way to fix my car. He fixed my car in a few hours and I was back on the road. Thanks again I am glad I finally found someone I can trust. Thank you so much Luis.

Petr made the car buying experience easy. He was very informed not only about BMWs but the other cars I was considering. It made having a conversation about which car was best for me easy. Petr seemed genuinely more interested in what I was looking for in a new car instead of just making a sale.

Can’t say enough good things about BMW of Fairfax. Everyone works tirelessly at their highest level, and always responds to a customer needs, “very professional”. David my representative is the best, and has always made me feel welcomed. Lastly, I have never had any problems or attitude from BMW of Fairfax compared to Alexandria. Great experience, and our car feels new again.

Frankie Johnson did an awesome job taking care of me and my car. She provided great communication and my car was ready early. You can tell she is passionate about the BMW brand.

Repairs attentive to doing it right the first time! Stellar personal attention and care for customers. Elena and Dale are quite a team doing repairs on BMWs.

Service rep Frankie Johnson was amazing with my cars evaluation and maintenance.

My repair was due to design flaw and Fairfax covered the cost which was much appreciated.

When it comes to the BMW Service Advisors, there’s good, better, and best. Then there’s excellent . . . which is Frankie Johnson! She takes such a personal approach with both myself and my 21-year-old car. Professional. Courteous. Hands-on and keeps me status informed. And she personally ensures that the work is done correctly and timely. German car-owning friends ask me why I take my car to a more expensive dealership for service. I tell them two reasons: 1) you get what you pay for; and 2) I have Frankie Johnson as a Service Advisor.

We decided to upsize to a larger vehicle after having a baby, and Erick Bautista went above and beyond to help us select and test a vehicle and make the buying process as streamlined and easy as possible. Can’t thank him and the team enough for their help in getting this deal done so efficiently!

A 2 hour drive for a proper car buying experience. The team at BMW of Fairfax gets a 10 star rating in my book! 🤩 Nana our sales advisor was extremely patient during the entire process. We probably spent 3 hours just asking questions and inspecting the vehicle and not once did he break his smile or become frustrated with my family. 😁 ✅ We asked him to print out all service records and he did it. ✅ If he didn't know the answer to one of our questions he went and found someone who did. ✅ He printed out every single service record on the vehicle and went through it with us line by line until we were satisfied. ✅ Not once did he or his team pressure us and gave us ample time to have private discussions when needed. ✅ Most importantly something that I think is very rare at dealerships now a days he never pre-judged us or assumed anything because of age, looks, race, etc. If you're looking for a BMW and want quality, respect and integrity from the people selling you one. Go see these guys today! 👊🏽

Love My Vehicle and Feroz is the Man , A Special Thank you to Him and Qais ..

Simple oil change. Made sure everything was right and even reminded my fool self on the best ac settings.

They were very friendly, attentive and thorough in their handling of my BMW. Elena was quite knowledgeable and explained my options completely. I will gladly come back for me next service.

Lovely cool day waiting for an engine light fix. Colin we’ll entertained by all the activity.

My technician - Danika Edwards was on top of my repairs from the very beginning. She was helpful getting the information and process started. She kept me informed regarding options and the eventual progress of the repairs. The customer service representative - Melanie Wendo - was also very helpful in initiating my UBER app. The service was great and the people were even better. It was an overall great experience.

Best service I got, Dena Van has the knowledge and professionalism that makes this dealer my number one option. Thanks Dena Van

I Gad a slow leak in my tire so I contacted Franky who set me up to set it checked out. It turned out to be a nail in the tire which was quickly repaired. I was provided a Uber voucher so that I could go to my app., While it worked easily leaving the dealership it refused the voucher for the return trip.

Once Alex Iakovlev got on board, the buying experience was exceptional. In fact, I can truthfully say one of the best I have ever had. It's nice to meet a salesman who knows his stuff. Alex answered my questions prior to me even forming them. A very thorough and competent employee of whom management at Fairfax BMW should be proud!

My Experience with Mr McNeil was great as always. He took great car of my car needs, very professional

I could not be more pleased with my recent purchase experience with BMW of Fairfax. Every aspect of from initial meeting, test drive, order to delivery was extremely professional and painless. My salesman, Eric Bautista, knows his BMWs and knows how to treat a customer. His communication throughout the entire process was exactly what you would expect from a top-notch establishment like BMW fo Fairfax. He was an absolute pleasure to work with and highly recommend him if you are in the market for a BMW. I was floored by the beauty of my car - 2022 M850iX Grand Coupe, Frozen Bluestone Metallic exterior, Red/Black interior - when I laid eyes on it, and was equally impressed by the VIP delivery treatment from Eric and the rest of the staff.

Dropped vehicle to get something fixed, the Service Advisor, Shea Lueder and team identified the problem promptly and the provided the necessary assistance required to get the vehicle done in a timely manner. Excellent customer service and professionalism! Thanks!!

The professionalism as well as great customer service that was provided to me for making my first purchase from BMW exceeded my expectations. Karim and James are both very informative and kind and made this process as easy as 1,2,3! If you are looking for a car, coming to BMW of Fairfax should be the first and only place to buy your car from.

It was not bad. I was not expecting to pay what I had to pay. But, I guess that is the cost you pay if you want to maintain your car.

Quick and smooth purchase experience. I worked with Alan Khani in the CPO department. Alan and the entire team were patient with my questions, requests for extra test drive time, phone calls, etc. This is my second purchase at BMW of Fairfax and I highly recommend them!

Purchase process was a pleasant experience. Sales associate was very professional and didn?t waste my time. Highly recommend purchasing vehicle at BMW of Fairfax.

Excellent service provided each visit

The purchase process at BMW of Fairfax was hassle free and just an overall great experience. Alex Zelkin and the whole team at Fairfax BMW treated me like family! I highly recommend that you check them out first, when looking to buy a new or used vehicle. Thank you!

Outstanding experience with BMW Fairfax. The car was as-advertised with a price that was below market. My trade was appraised fairly and financing was a snap. Nothing but kudos for the sales staff.

One of the most difficult things for a business to do is to deliver consistency to the consumer. BMW of Fairfax once again has displayed their ability to do just that. They identified the appropriate vehicle for me, which fit my situation perfectly. The entire process from pricing to delivery was exceptionally smooth. And I’ve been doing this with them for over a decade! If you want to be respected as a consumer, it’s BMW of Fairfax.

We recently purchased a BMW 530i with Alexander Yakovlev at BMW of Fairfax and it was a fantastic experience from beginning to end. Given the shortage of inventory that most dealers are experiencing, Alex custom-ordered the exact car we wanted and kept us informed every step of the way as it was scheduled for assembly, shipped from Germany and arrived in Baltimore. we got it two weeks sooner than we expected on top of everything else. Really happy with the car, with Alexander and the whole experience!

Convenient and work is always excellent

Eric was thorough and transparent He answered all my questions and I was able close the deal on my bmw.

They were very efficient and made the process streamlines; and by using this cars as loaners, they were about to lower the pricing by almost $10,000 from MSRP with 4,338 miles on it. That worked for me!

Excellent car buying experience! Alex was very helpful, patient, and knowledgeable. This was my second purchase at BMW of Fairfax, and it will not be my last. Many thanks to the Fairfax team.

The car was used as a loaner vehcle and had 4,338 miles on it but was also close to $10,000 off of the MSRP price. They had it detailed and ready to go when I got up there on Saturday. They were very efficient and respectful of my time. It was an easy buying experience.

I have used this dealership since 2003 and have purchased 4 cars and have never been disappointed

Fast and friendly service!

I am and will remain a lifelong fan and client of BMW of Fairfax! My cracked windshield repair was ordered, scheduled, repaired and returned in less than 3 days! Robert L and the rest of the staff are top notch!

Nana and the rest of the team here were extremely helpful. This was the first car I bought from a dealership and they made it a seamless process. They were patient, answered all my questions and hooked me up with great pricing. Will definitely be doing business with these guys again soon

I?ve been to several service centers but BMW of Fairfax, particularly Frankie Johnson - my advisor is by far hands down the best. She took her time explaining all the service details and offered solutions keeping my interests in mind. Thank you Frankie!!

Outstanding knowledge of the product .

Alex was excellent Sales person and I highly recommend him.

From start to finish my experience with Alex was exceptional! He is knowledgeable, professional and a pleasure to work with! The process was stress free and fun.

Excellent experience. Asad did a fine job. I recommend him wholeheartedly.

David McNeil is very professional and always takes great care of my needs. Thanks

My sales person was very knowledgeable and great.He was very patience and respectful.

James Duerbeck is very courteous and knowledgable. This was best experience in buying new car.

David and Robert are the best. They are professional, knowledgeable and customer service oriented. I travel 700 miles roundtrip to have my car serviced here.

Seamless delivery and knowledgeable staff. From the front desk, to my sales rep, to finalizing with financing, I couldn't have had a more seamless and efficient experience. This was especially impressive given the current situation with COVID. I would highly recommend BMW Fairfax.

Neals Rebeiro, my salesman, was extremely helpful from the beginning to the end and we particularly appreciate the 2 hour or so demonstration on how to use all the tech. Finance department was a breeze. Got a good price too.

I recently visited this location and the customer service I received was impeccable. The representative that assisted me Derrick C was amazing. He is my sole reason for the 5 star rating. He was knowledgeable, friendly and thorough. Great job Derrick Chambliss! I am very appreciative of the assistance you provided me with and they did a great job servicing my vehicle.

Excellent dealership. Professionals dedicated to customer services at the highest quality. Mr Alex Yakovlev was our sales person and enjoyed his handling amd patience with us. I recommend beside the fact that the vehicle is unique and fantastic. Congratulations to the folks of BMW of Fairfax !!!!!

Alex Zelkin is by far the best car salesman I have ever worked with. I will always buy from BMW of Fairfax and I will only refer family and friends to Alex and BMW of Fairfax.

Alex Zelkin is the best salesman. I truly appreciate hi professionalism and knowledge making the car buying process so easy. Thank you for helping me get into the vehicle I wanted. I will only buy and refer to Alex and BMW of Fairfax.

I took my B!W X3 in for service and inspection yesterday. The service people were very courteous and competent. I waited for my car in the service lounge where I was very comfortable. The car was done in the time frame they said it would be. In at 9:15 am and out at 11:15 am. Great service.

Excellent experience. Very clear and helpful.

Excellent service especially with Walid Big help he explained everything He have the best customer service ever

THIS REPAIR WAS TOP NOTCH IN ALL RESPECTS XXXXXXXX

Mark Stout is a great guy! Amazing experience at this location. Great service, polite staff, clean waiting room....

Another easy and efficient buying experience with Driton Sadiku! Thanks 😊

Excellent service at this dealership. Overall great experience

Karim was an awesome salesman and very professional. I appreciated his efforts in helping me find the car I wanted.

As always, BMW of Fairfax impresses...Service is top notch and excellent customer service. Kuddos to Shea Lueder for ensuring quality work.

My experience at the BMW Fairfax is and always been great.mostly do the service and attention of the Service advisor Dena Van.

Excellent service provided by Miss Frankie Johnson.

Great service representative. Not easy access into service area from Lee Highway. No fault to BMC . Service road intersection was blocked by neighboring business . Went in for oil change. Got a nail bolt in tire when exiting service road . Had to return for a new tire . Again no fault to BMW . Just a bad location to have a service department. Next time I will try BMW of Alexandria.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

Exceptional service and kept up on all repairs as they were needed.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

An all around great experience. The price of the car the customer service just everything about the dealership was top notch.

Great service- from great people, the latter is the most important. It starts with Conrad Molinosky, and with his direction and leadership thru example...Jessica V. Customer service rep. Is very helpful and simply awesome. Fairfax BMW SERVICE is these people...thanks for your SERVICE.

Ms. Dena Van from the BMW Fairfax service department was great in dealing with a number of services I needed. The biggest problem I had to deal with was getting two of my tires replaced thru the CNA National tire program. I had to have the tires replaced with temporary ones (no-run flats). These tires were damaged on the road and in another state so I could not bring them in to be verified. Ms. Van called in my behalf and was able to get them replaced at no charge to me under the CNA program I paid for. I am very appreciated of her taking care of this.

Went in for oil change and inspection. While the oil change was more than a Jiffy Lube, they gave me a great car wash inside and outside, and pointed out some major repairs I?ll need in the future, which helps me plan on how long to keep the car.

Very nice and informative salespeople, help you take the time to make sure you get what you’re truly looking for. Respond quickly to messages and are extremely helpful.

I had efficient and great service at BMW of Fairfax.

I drive 60 miles to get a car from them. Dennis is wonderful. He does everything to give you what you are looking for.

We did our research on dealers that we would like to purchase from and decided on Fairfax. They did not disappoint. We stopped by one Saturday and test drove a used X3 and later decided on a new car. We got a great deal (thanks Erick) on the exact car we were looking for. Ours was a special order which came in on time and built to specification. Overall a great experience - the one we were hoping for.

Good experience. Spoke to service manager who responded to my questions and concerns. Pleasant service representative.

Excellent service, this is a lot of effort to say excellent service

Erick was excellent and made the sales process not feel like one. All dealerships would be lucky to have a guy like him.

Mark Stout is my Service Representative at BMW Fairfax Service Center. Mark has been my Service Rep since 2015 and he has always been very professional and very detailed. He always ensured my car gets the maintenance and repair services needed. I trust him.

Great overall service. Dropped my car off for maintenance and check up. The folks were kind and courteous and very helpful.

Super Easy - Digital notification and appointment setting. Nice facilities. Cleaned car after service.

Friendly, knowledgeable and just nice people

Excellent customer service by Mark, turn around of service was excellent as well.

Amazing professional service with super customer courtesy! Mark, our Fairfax VA BMW service rep was extremely helpful, explaining everything and working with our busy schedule. We?ve been relying on Mark and his team for years, always pleased with their support.

This is our second car we have purchased at BMW Fairfax Certified Pre-Owned, and the buying experience so far could not have been better!

Oil service, radiator fluid flush, and routine scheduled maintenance.

Great experience purchasing my new car at BMW of Fairfax - special thanks to Alex Iakovlev from Sales! He’s been awesome helping me with every step on the way to my new car and still checking in regularly after I brought my car home. Thanks!!!

Would recommend asking for Karim Salhi, super great guy and very knowledgeable. He was able to make the entire experience easy with no pressures.

BMW Fairfax was great to work with! Alex, my client advisor was patient, knowledgeable, and professional. He made the entire buying process smooth and I'm very happy with my X5! Also manager Mike, addressed a few concerns and made sure that everything was fixed in a professional, high-quality manner. 5 stars!

Everything was good at this dealership, sales rep Michael and finance manager Feroz! Great service!

Ian is the man! He always provides the best service and is super friendly. I won’t take my car anywhere else. Thanks again!

Had my 335i serviced. I always ask for Seay who is the best service advisor at Fairfax BMW. He is very knowledgeable and gets to the point about the service required and the cost. It is a pleasure to take my car in for service when the customer can deal with Seay.

Always an excellent experience...

Great service friendly staff. I just completed a visit to Fairfax Bmw. I was greeted by friendly staff that made me feel comfortable. They did not make me wait long in a clean environment.Mark Stout was fabulous as usual.

I knew it?d be tight, but service advisor, Shea Lueder, came through as promised. Dropped off wife?s X1 at 7:00; swapped it out for my X3M at 11:30 and picked it up at 4:30. All required services performed to spec and both cars returned clean as new. Thanks, Shea and BMW of Fairfax!

Great all around- customer service, professional team.

We have just experienced A+ service once again with our third BMW purchase from BMW of Fairfax!! Thank You Karim & Ferris!!

Great service, short wait time, replaced tire and perform inspection in less than an hour

The dealership took a short notice service request with no issue and took great care of my BMW.

I purchased a CPO '18 540i xDrive and the experience was the best that I have had in a very long time. Karim was a very friendly and attentive client representative. I wholeheartedly recommend them for your Automobile needs. Joe Poole

This was my first time having a service done here... but things went seamlessly!!!! So much better than my previous dealership!

Maryam and Mike were professional in their handling of my sons car purchase and they made the experience easy. I cannot say enough good things about them and our dealership experience with them, Thomas and Jaafar.

Dealership is A1. Provided a loaner and delivered car on time. Excellent customer service.

I ant to take the time to recognize Zen (Finance)and Dennis Tablagan (sales) on the incredible service they offered when me and my wife were looking for a certified BMW. I was thoroughly impressed. I for the most part do not fill in surveys but on this occasion it warranted it. BMW of Fairfax is the place to go to get either a new or used BWM. You will not regret it! Efrain and Mounia Nieves

My BMW 335i was in a reck right before Christmas. I dropped my car to BMW of Fairfax Bodyshop. Not only they did an excellent job with the work, they worked with the insurance to get the approval for the additional parts required. StateFarm wanted them to use used parts, BMW was able to convince them of the risk using old/used parts, and get the insurance to approve the new parts. I always feel confident that BMW of Fairfax bodyshop will do a job right for the best interest of the customers.

Friendly Service advisers.

Best customer service from Derrick Chambliss.

Very professional & helpful.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

Staff was Friendly and Helpful.

Service advisor provided an excellent assessment for service needed.

Brian Markulin is the best Client Advisor in the building! 10 stars for Brian's excellency, commitment and professionalism in helping me with my new BMW.

I needed the fender on my vehicle repainted. The staff was very responsive and service quality was excellent.

Driton was our salesman. He was attentive, knowledgeable and helpful. We were visiting other BMW dealerships, but we knew we were going to buy our car from Fairfax because of Driton.

We had a great experience at BMW of Fairfax. We loved working with Alex. He was very knowledgeable and he took the time to ask me questions to get a better understanding of what I was looking for. Alex always made himself available via email or phone for any questions during the buying process, and even after. When we showed up to buy the car, he had everything ready and made it a smooth and enjoyable experience!

Truly one of the best buying experiences I have ever had. I am in Nashville and was looking for a X7 M50i. Not a lot of inventory out their but Fairfax had the car I was looking for. Thomas Casey and Maryam Malikyar were great to work with and very responsive. They even pulled off a Christmas miracle and had my car delivered all the way to Nashville before the holiday. I will definitely buy from them again. 5 stars!!

BMW of Fairfax provided excellent service on my vehicle recently.

Best car buying experience I have ever had. Alex (sales rep) and the team there was incredible! Received so much more than expected. Very accommodating.

This place is great. I didn’t have an appt but Emily made it a great visit and took care of us. I was traveling and had a situation arise and needed quick service. They handled it like professionals.

Both my sales rep and Finance Manager were stellar to work with, truly great service. Even though it's 220 miles from home, I would do business there again.

Have purchased seven BMWs (5 CPO, 1 new, 1 Mini) from Fairfax BMW over 15 years. With the same salesperson, Brian. Brian is excellent and always worked with us. Several times, including our most recent CPO purchase of 2018 M4, ?back of the house? service -financing, parts/cashier has been inefficient and lacking.

The service attendant was "Dereck??" was very helpful.

Thank you for your help with my car. Nice service and close location.

Very good and prompt

I have been coming to BMW of Fairfax service department since 2015. I have worked with Danika Edwards and Miss Frankie Johnson and both of these women have been wonderful!!!

Used for scheduled service today. Very professional, easy to work with. The Uber credit idea instead of loaner or shuttle is excellent! So easy to work with.

Alexander did a great job of keeping me in the loop on my new vehicle as it made its way here from Germany and was available whenever I needed to ask a question. Great service overall.

Fantastic and quick service appointment yesterday.

The sales professional Petr Mastny was amazing. He provided me the best price and delivered it on time. I have called all the other local dealers in the area to get a certain X3 package, and Petr came back with the best price. I needed to purchase a car on black Friday due to my business time restraints and he made it happen. He was great to work with and will definitely buy any future BMWs from him. Back office experience was as pleasant as working with Petr. Jaafar in the finance dept. was great. He only recommended products I needed and didn't try to sell me any extra fluff. It is so refreshing to work with professionals. I would definitely recommend this dealership to everyone. If the staff is this professional, why would you go anywhere else.

Very professional and outstanding service . They were able to cut the waiting time as soon as they. Find out what was wrong with my car. They did provide a complimentary loaner vehicle very soon to allow me to continue my daily activities while they are working on my car.

Excellent service. I’m so impressed with my experience. My service advisor (WK) was very knowledgeable and very helpful. Everything was done ahead of time given. I’m very pleased with my 1st experience at BMW Of Fairfax.

Just bought a certified 2018 X3. We were very happy with the service, professionalism and attention given by Nana. We are also happy with the car (after one week). The team made the process smooth and swift. Hopefully it's a great ride for years to come.

BMW of Fairfax had the deal painted on the windshield before I arrived. Too good to pass up. My sales person Alex presented the deal just right. Smooth and no hassle. Great job, Alex!! Bought the X1 as I was impressed with an Audi Q3 that I rented two weeks prior to purchase. I am a Beemer guy so researched X1 and went for test drive. The X1 handles and rides like a BMW. Good braking and lots of acceleration for merging on interstates. More bells and whistles than my 528i that I traded in.

Received excellent service at BMW of Fairfax, VA. Service advisor, Derrick Chambliss, was professional, highly competent and timely. The process of checking in and out under the current COVID-19 pandemic was excellent. Very sanitary and reassuring. Only one recommendation, following the blow dry, need a hand drying approach to courtesy car wash. Soap residue spots are otherwise left to dry on dark paint vehicles. Will return for future services. Many kudos to Konrad M. For running a great service center! Respectfully, Carl-Martin

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Purchased vehicle off of a lease and had dealership run it through the Certified Pre-Owned process. Dennis and Ferris made it quick and painless. This dealership and these guys are superior, and they're nice about it.

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Serviced quickly while I waited in a comfortable areas.

This is my 2nd time at this dealership; both were for service. In both times I was very satisfied with the facility, customer service, advisors, waiting area, waiting time, the quality of communication. I strongly recommend this dealership.

From the service technician, to the shuttle driver, and cashiers, you can count on quality, professional, and courteous service.

excellent service excellent follow up on a n administrative matter with car

I received outstanding customer service from all staff involved with my service request. Thank you!

good service...well-trained mechanics, speedy check-in; clean customerwaiting area

I was buying my lease out and the customer service was amazing.

My sales representative was Erick Bautista. He made my car buying experience the best I've had ever!! Mr. Eric was, fast, sufficient and on top of his game... he was so positive, I just knew I was walking out with my car. The whole process was one hour and half. Awesome ?

Konrad is a good service manager who will make sure customer satisfaction is achieved.

Great service they care about there customers!

I called after hours , and someone answered the phone and provided me with verbal information about the 2020 840i I wanted to purchase . They also scheduled an appointment for me to test drive the car. Within 24 hours , I had all of the information about the car including the maintenance history and the car facts. I arrived for my appointment and my salesman Mr Cavey was waiting for me and took me out for my test drive . He was patient and took his time to go over all of the features of the vehicle. Financing was very very easy and very fast . They are the best !!!

The service was beyond expectation! Thank you for your continual excellent service.

Elena communicated what was needed, ensured our vehicle received immediate attention, and completed service on time.

Excellent customer service. But the issue on my car was not fix. I need to bring it back again .

You can count on Shea Lueder for excellent service. Great customer support.

My consultant gave me his full attention to my car service needs and made sure they are done perfectly and ahead of time.

Excellent service and professional relationships with the customers.

Very professional and helpful. They listen to their costumers' needs and concerns. They made you happy and satisfied Salwa

Excellent service. They are proffessional and helpful. They listen to costumers' needs and concerns.

Great people to work with. Made the out of state buying experience easy.

I worked with Margaret through email and Karim in person (unfortunatelyI can'trememberthe finance director's name at the moment). The process was easy and all of the staff were friendly and professional. One of my beat car buying experiences yet.

I found the car I wanted on their site, test drive and bought at an exceptional rate. This entire process as simple and easy from beginning to end.

Great service, they explained well what was going on with my car and what to do to get it fixed in timely manner thank you for the service

Easy transaction. Staff was friendly and helpful.

I have purchased vehicles at this location since 2001 and the service and auto body shops are very good and very responsive.

Used the online buying experience. It was very easy and I ended up with a great car at a great price

good prices for a dealership and friendly service

I have been using BMW Fairfax for the service of my BMWs since 1995 with my recent visit being on 10/2/20. My service advisor, Frankie was absolutely fantastic to work with. She greeted me as soon as I drove into the service bay and reviewed my issues for the visit. She was professional, courteous and very efficient. After the service technician evaluated the car, Frankie called and reviewed in detail the issues and costs associated with the repairs. She is very familiar with the mechanics of the vehicle. I would highly recommend Fairfax BMW Service and Frankie!

Everything was simple and well explained. The sales and finance reps I worked with made it a great experience.

Service was fast and efficient. The service attendant was very polite and knew exactly what to do.

I have a new service representative, Mr. Walid Khalil and he took care of my vehicle this weekend. All I can say is Wow! Walid took care of my car the way I do! He was thorough, patient, and very sincere in his engagement. I consider him the standard of excellence and hope his attitude and professionalism are core-competences of the team. Much thanks and appreciation!

Excellent service and support and Frankie Johnson is outstanding and the absolute best service manager! Their mechanic Dale is brilliant and has magic hands!

From my Service Advisor David McNeil to the mechanic Robert Ludakis, everything was top notch.

Walked in without an appointment but within a couple minutes I was behind the wheel of the car I had come to see. They gave me a good test drive and my salesman Alex was very knowledgeable about the vehicle. He was very helpful in explaining what to expect from the car. He gave me plenty of time to get a feel for it. I never felt pressured during my time there. The sale went smoothly. Everyone was friendly and all the information I needed was presented clearly. This was one of the best car purchase experiences I have had and I am definitely pleased with my new (used) car.

Petr was an amazing dealer as soon as we walked in. He knew exactly what I wanted from the moment I vaguely described it and was able to find my dream car.

Best service experience I’ve ever had. Ask for Derrick! He will look after you!

Excellent service. Elena was very kind and she explained me everything what I needed to know.

Excellent service experience with my advisor Mark Stout!

My service advisor, David, went above and beyond in taking care of my car needs from the moment I dropped my car off to the time I picked up my car. Highly recommend Fairfax BMW.

We have several BMW dealers in our area. But this one worked harder to find the right car for me and sold it at a very competitive price. The sales person also knew a lot about the cars he was selling.

I had a great car buying experience with my client advisor, Alex Yakovlev. He was very professional and thoroughly explained every major component of my new BMW 3 series automobile. I would definitley buy another car from Alex and would highly recommend him to my friends and colleagues who seek a new car. Thanks, Alex, for your help! You are highly motivated toward customer service. Ray Francis

Yes, I mean BMW as a whole, not just the Fairfax VA location. He's always taken good care of my car and been super supportive and flexible with me as well. My ex-husband and I have gone through numerous service managers, but Shea has been consistent in his support overall. Highly recommend!

Great service, prompt, efficient and professional. David was exceptional. Thanks!

Customer service from Frankie was excellent! We communicated via email/text regarding options for service and other questions I had. Her responses were always quick and informative. Service on my car was performed on short notice and finished as promised. Very happy!

Ian was great and so helpful getting my car in and fixed quickly!

Everything was great - easy process and I love my new car!

I am thrilled with the excellent service I recently received from BMW of Fairfax. I limped into the service lane on Saturday Aug 22 with an ominous rattle in the left front wheel. Master technician Robert Lolakas diagnosed the problem as a broken axle, explained it to me in depth, and executed a rapid difficult repair. My 15-year-old 325xi now runs like a new car, which makes both of us very happy. Kudos to Robert and the entire professional service team. A++

Last week I bought a car at BMW of Fairfax. My salesperson was Alex Iakovlev. He was so smart, polite, and patient and put no pressure on me in any direction. No question went unanswered. Buying a car during COVID could be a stressful experience, but with a great salesperson, the experience was a breeze. Thank you, Alex, for helping me through this car-buying process.

Danika is an excellent human and a great representative for BMW. My experience was impeccable. I am grateful and well pleased. Thank you!!!!

Buying a car during COVID was a different experience, but my salesperson, Alex Iakovlev helped to make it seamless. Alex was so smart, polite, careful and patient, and answered every question I had in detail. His support during this process was invaluable. And now I have a great new car!

Why BMW of Fairfax is a reputable and positive dealership and repair destination is because of their caliber of people. Specifically Customer Service agent Jonathan Perricelli. Jonathan was extraordinary in the amount of time, energy and work he put into my recent repair issue when I brought my BMW in for a question about a tire leak that turned into a larger then expected issue with the tires. Jonathan spent a full day and a half going above and beyond his scope of duties in an effort to make a wrong situation right for me. He is a winner, professional, communicative, hard working and follows through on his word. I cannot say enough positive things about his work ethic and his over the top attitude to help and service his customers. Such a credit to Fairfax BMW. Thank you Jonathan.

BMW of Fairfax is truly a great place to buy a car. Ditron, our sales representative, was professional, polite, knowledgeable, and went out of his way to take care of us. The entire process from selecting a car to buying it was easy, there was never any pressure, and everyone at the dealer was extremely helpful and polite.

Great job thanks, very organized and fast service I brought my car to them at 2:00 pm and it was ready and clean by 5:00 pm.

I bought a pre-owned, certified 2017 BMW 330i. The cost of the car was below what I expected and the mileage was under 30,000. The sales rep was friendly, informative and definitely not pushy or overbearing. The finance person was the same.

Great job. Found problem right away. Gave me a loaner. Very happy with the work.

You have a great salesman and serviceman. Outstanding!!!

Short notice appointment, accommodated accordingly. Service advisor, Shea Lueder squared me away. Very professional and polite! Thanks for the great service.

Karim helped us throughout the car buying experience. He was excellent throughout the process and we are already planning on using him in the future. The car was in excellent condition and looked great! We are thrilled with the purchase.

Very attentive service providers. The staff is excellent?especially Shea! Quality of care, attention and cleanliness are exceptional.

my first time to this facility . Crowded reception area and took a long time to be greeted but assigned service advisor was great.

Hassel free. I encountered great salesman. Filling of the application was made easy for me because the finance agent completed the forms for me. All he needed was my signature. The sales person saw that I did not face any pressure to get my tags and registration right on time.

We have only recently moved to Fairfax Va area and two of our BMWs have needed attention for either service or repairs. Derrick Chambliss at Fairfax BMW has provided OUTSTANDING service and guidance with each visit!! He is the most professional, knowledgeable and attentive service professional we have ever encountered! Our experience each visit was seamless and amazing due to Derrick! His communication skills, attention to detail and patience in answering all of our questions was exceptional each time!! We could not be more pleased! Derrick should be the industry standard in customer service! 10/10!

Good service that I trust my BMW 335d with!

This is my second purchase at this dealership and I am very pleased with the service. Dennis Tabligan has worked with me both times and I would highly recommend him. Bought a hard to find 2020 X3 for my wife and we couldn't be happier.

Fairfax BMW worked with me when I was in a very difficult position, stranded over 50 miles away with very few options to not just get myself and Niece to safety but what to do with my car. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my car could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the BEST!!!!!

Fairfax BMW worked with me when in a very difficult position, stranded over 50 miles away with very few options to not just get myself ad Niece to safety but what to do with my care. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my care could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the the BEST!!!!!

The service department does a really good job taking care of its customers. I took my vehicle in for 1200 mile break-in service. When my vehicle was ready, my service advisor explained all the work that was performed. I recommend that if you own a BMW, you should consider going to BMW of Fairfax to service your vehicle.

My service advisor was perfect and Robert isn the best mechanic!

Great service, especially from Emily the service advisor that assisted me very informative and timely repair. Only thing I wasnt thrilled about was the removal of the coffee machines :(

BMW of Fairfax was great to deal with. This is the second vehicle that we purchased from them and Dennis Tabligan, our client advisor on both occasions, was extremely helpful.

If you are FED UP with multiple trips to your dealer to get your vehicle diagnosis correct, look no further! I used to go to service at BMW dealer I purchased from...they were horrible and arrogant. Fairfax BMW?s Mark Stout is professional and will do whatever is needed to get your vehicle running like new! Put off repairs due to the virus and finally took in, fast and fair estimate for my repairs. Thank you Mark, stay well.

First purchase at BMW of Fairfax. Superb customer service and competitive pricing! Highly recommend this dealership!

I had a message come up on my dashboard that a tire had low air. I was able to schedule a late afternoon Friday appointment same day. I arrived at 4 pm left by 5:45 pm. I was also able to address my pending maintenance scheduled for next month.

After 3 unsuccessful attempts to get the defective air bag replaced BMW of Fairfax is the only dealership who took the time to explain the glitches that were making it a challenge. Carolyn and Josh were outstanding and live up to the high standards of BMW service.

Great customer service. Sales staff is knowledgeable and professional.

I just service my 7 series from BWW Fairfax!! Best place and best customer service I will definitely go back again thanks Mansoor Muzaffar

Nana Mensah is an extraordinary person. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Just got some maintenance done and they cleaned it up for me, and picked it up, and brought it back. Very satisfied with the service!

The service team is top notch! All people I interact with (most recently Danika) are always kind, polite, professional, and do their best to get your car in and out of service as quickly as possible.

My service advisor Danika Clark was very polite, knowledgeable and friendly. I would recommend her to my friends and family.

Good customer service . Derrick Chambliss Is the best. I had some issue but he solved it very politely.

As always, they were professional, courteous and even showed me pictures of other needed repairs, which I was able to schedule for a later date. They did what I asked them to do, and explained it in full. Car was returned to me sanitized, washed and vacuumed.