My old car was recently totalled from being rear ended. I managed to turn a sad moment to a joyful experience when I found a used BMW with very low mileage and at a great price. I have never owned a BMW, but I have driven one and usually a passenger of one. I submitted a request online for a test drive. Crystal contacted me the next day via text, as I had requested as my preferred contact method. She scheduled a test drive appointment and instructed me to see the Sales Manager who will then assign a sales associate to me. Upon arrival, Alex greeted me. I told him that I was told to speak to the sales manager. He took me to see him, and Alex ended up getting assigned to help me. Alex and I went for a test drive and he encouraged me to "step on it"!!! 😁 After the test drive, I asked Alex if I could do another test drive and this time, I wanted to drive it like I normally would drive a car... and we went for another drive. I really like it!! I told him that I need to make arrangement to drop off my rental. After finding out that the rental was with Enterprise, Alex told me that I can leave the rental with him and arrange for Enterprise to pick it up. The sakes manager stopped in Alex's office to see how I was doing. He was very nice too, and answered all my questions while Alex went to get the keys for the car. I was supposed to go back the next day to by the car, being Saturday and had a stressful week, I decided to go on Monday instead. I also contacted Enterprise and they were ok with me leaving the car with BMW of Fairfax. I texted Alex on Saturday, and he started the credit reports check on Saturday and got that out of the way. I stopped by tonight, and Alex patiently waited for my arrival. The car was washed and ready to go. I met Zen, in Finance. I really liked working with Zen who was pleasant, patient and never pushed me to buy anything. Instead, he explained the pros and cons to each option that I can added such as maintenance, warranty, tires/wheels coverage, etc... I mentioned to him that I wanted to get PPF and Ceramic Coating. He suggested that I skip them and explained why. So with the money I would have saved from PPF and Ceramic Coating, I bought the additional years of maintenance, warranty and tires/wheel protection. Zen also got me the best rate for my loan! After financing was done, he took me back to Alex, who has the BMW gifts in hands for me. I love presents!! A box with 2 BMW keychains and a pen, and he also gave me an umbrella with LED light. Fancy!! 🥰 Then Alex walked me to my new ride. During the entire buying process, I wasn't sure if I made the right decision... but when I set eyes on my new ride, it was love at first sight!!! I think I might just been converted from customer of Infiniti for life to customer BMW for life. ❤️ i love that I was just buying a used car, nothing famcy or too expensive, and yet, I was treated like a valuable customer. I really appreciate it. I will definitely come back in the future, and highly recommend this dealership.
Tilly Lo
May 6, 2022