Terrific service with first-class Service Advisors. Shea and Tom Grant take excellent care of their customers.

This was the easiest and most pleasant vehicle purchase I have ever made. From the initial welcome, to the test drive, the selection process and actual purchase, I was impressed by the no pressure, high level of help and honest advice. Asad Khan was my salesman, recommended by a previous client of his and he is excellent. His advice on many issues was invaluable. Again, no pressure at all is what convinced me to purchase at BMW Fairfax. A thank you also to Alex Yakovlev who assisted Asad.

Great support team that get you in and out without wasting time. Mechanic went the extra mile and explained what was happening to my older car that gave me peace of mind.

Quick and excellent service! Drive up with no appointment which was/is appreciated!

Took advantage of Spring Special. Scheduled evening appointment, showed up early and they took car in immediately. Service Advisor pulled car history and reviewed necessary services. Service Tech came out reviewed his findings, things that needed to be addressed in future. Little over an hour and i am back on the road. Great Service, Professional and polite. It is the reason that I always bring my car here for service. Thanks

Completed all work in the time that was stated and were taking necessary precautions for health reasons. Good snacks

BMW sent us an e-mail offering a free fluids check & tire pressure check as well as a free car wash. While you had our BMW, my wife told our service representative about a noise when turning the steering wheel, which was also fixed at no cost. We have serviced both our BMWs at BMW of Fairfax since they were new, and have always received great service!!

Danica approached me right after I parked my car for my 12 p.m. appointment. Both of us inspected the car for any dents and scratches. She then explained what services are needed for the car, and provided my husband and I with the final cost. The process was quick, easy and professional. Happy with the services Danica provided!

Darren demonstrated amazing patience in dealing with my questions. He provided thorough and easy to understand answers and a perfect outline / structure to bring me up to speed on the technical aspects of my new X5. An absolutely great session that provided me with exactly what I needed.

Easy to schedule with great service & seasonal specials. My service advisor Emily was awesome! She was very patient, took the time to make sure I got the service I needed & kept me informed about the status of my car. The waiting area is also very comfortable. I'll continue to drive the extra miles to get my car serviced at BMW of Fairfax.

I was looking for a M235i Grand Coupe with a few “non-negotiable” features. Mo from BMW of Fairfax helped us find the perfect match from another dealer and arranged the transfer. Apparently this wasn’t easy, but Mo’s team fought for me and got me the car (that I’m currently obsessed with). Great dealership experience all around, especially for a novice car buyer like myself!

Great job. My advisor, Lazlo, was helpful and accurate with time estimates.

Shea was extremely supportive in helping me address my cars current maintenance needs and an issue for a couple years ago. I look forward to working with him in the future in keeping my car 'healthy.' Many thanks to Shea and his team.

Great service; great vehicle. Thanks BMW of Fairfax!

I took my car in for regularly scheduled maintenance. I was greeted promptly when I arrived. I chose to wait for my car which they said would be approximately 3 hours. During the time I was there I was offered a loaner car or money for an Uber if I wanted to go get lunch while my car was being serviced. I received updates regularly for my service advisor, Jessica. She identified a couple of things that needed to be done to the car that I was unaware of. She even changed the battery in my key fob. These items were covered under by my maintenance plan so there was no charge for any of them. The service was finished in two and a half hours, earlier than promised. My advisor was extremely friendly, pleasant and helpful. When finished my car was clean and all my settings in the car were the same as when I brought it in... which I appreciate. Great job, BMW Fairfax service department and Jessica!

Darren was very helpful and walked me through all the features in a structured way, despite having the session over the phone. I learn a few good tricks.

From the moment I walked in, until the moment I left everything was perfect. Thanks to the BMW of Fairfax team for consistently providing outstanding customer service.

(Translated by Google) The service is very good and they have all the services ✌🏻 (Original) Muy buena la atención y cuentan con todos los servicios ✌🏻

We purchased this car from out of state (NJ) and a transaction like that requires a level of trust in the dealership and your salesperson. Erick was helpful, responsive and informative making sure all details were managed quickly and correctly to ensure a smooth transaction from start to finish. The car was delivered, as promised, and even better than the photos. Highly recommend!

By far the best new car buying experience I’ve ever had. It was a low pressure experience and the sales rep, Mo, was incredibly helpful. Mo took the time to understand what I truly wanted in a vehicle, laid out a few options, and was patient while I made a decision. This location is busy so it is strongly recommended that you make an appointment. I was able to come in on a weekend day without an appointment but I did have to wait a little. Highly recommend this dealership.

Awesome

Petr is super nice and provide the best service by give me the update and do his best to sale the car to me, his honesty makes me feel that I’m buying a car of what I like without any pressure. Thank you Petr!

James Sabo was an excellent salesperson to work with. He was attentive without being aggressive, and followed through on the items I brought to his attention.

I have never been more excited to write a review and if it could be accompanied by a standing ovation emoji it would be well deserved😊 I purchased a pre-owned BMW and wasn't happy with the way it was improperly maintained. I spoke to Conrad, Service Manager, and was able to discuss my concerns and what kind of repairs were possibly needed. He took the time and discussed with me the endless problems but I didn't feel rushed or feel brushed off as with other high end dealers (Range Rover, Mercedes) I've dealt with in the past. I made in appt and Laszlo was my service advisor😊 He too was awesome and reassured me constant communication and transparency in regards to repairs. I was expecting to catch a shuttle and get on the Metro... No big deal I was off and didn't schedule anything around the time. Heoffered me a loaner vehicle 😁 I was under assumption that theloaners were for NEW customers or even lease customers... It wasn't. I was excited that I was able to have a day to relax, not be inconvenienced, still run errands. The best customer service I've experienced in a long long time and Thank you for welcoming into the BMW family😊😊 . They had already made me comfortable and calm a and wait f

the best costumer service any one can provide Shea Lueder you are the best

Alan was great, he really worked with us and got us a good deal. Customer service best I've seen in a long time.

Karim Salhi was our Client Advisor. He was very thorough and professional with his explanations of the car and the buying process. We felt comfortable that he was looking out for our interests, including the car's features, options, financing, and servicing. James O'Brian helped with our financing. He was also very thorough and professional. We received an explanation for each item and felt very comfortable working with him. He was very helpful, providing additional clarification and offering unsolicited useful advice.

Oil change for my hybrid. In and out in an hour and a half with a car wash as well. Wonderful!

First time BMW owner (pre-owned and not even purchased from there) and the service was amazing! From time I pulled into the service bay for my appointment the advisors were there, made sure they acknowledged you even if they were already with a customer. My service advisor Lazslo was awesome! He explained everything without me even having to ask a question! When I spoke with him later he took the time to go over everything that they found and even sent me pics to accompany my estimate for the additional repairs I needed. I like how the environment was calm and stress free. Getting my loaner was quick and easy! I was in and out in 15minutes 😊 I also had time to stop and check out some of the cool BMW merchandise and apparel. I've owned a Range Rover as well as Mercedes and I wanna say that with service like this BMW and BMW has a client for life!!!

Service was great and service always cheerful and courteous. I will bring my X3 service to Khalid in 2 months time

Just purchased a Certified Preowned Beemer from BMW of Fairfax. The process was great, my sales person, Alex Zelkin, was really helpful and responsive and he got me into the right car at the right price. I worked with James O’Brien on closing the deal, he provided great counsel of the warranty options, and what would work best for me. I would definitely recommend the team at BMW of Fairfax.

I recently purchased a 430i Gran Coupe and the service was great! Sam was the one who helped me and was absolutely great! He made the process of purchasing my first BMW so smooth and easy. Highly recommend him!

Driton Sadiku was the person who helped me purchase my new X3. He was very friendly and professional. He went beyond and above to help me. The staff there were always friendly and professional every time I walked to the door. Driton Sadiku is a wonderful sale man. If one of my friends is ever in the market to purchase a new vehicle, I will definitely send them to the BMW of fairfax, VA

It was great experience. The staff has done an excellent job in the process of delivering the vehicle. Alex, the sales person was excellent and friendly. Really appreciate all the great service.

Great experience and great service. Sales person Alex was excellent and friendly.

Petr Mastny and Mike Walker know how to make customers feel as ultimate as the ultimate driving machine! I cannot say thank you enough! Drove in today to look at a car and I drove home with the best car matched to my purposes. I have been a loyal BMW Fairfax customer for years and will remain so! It's clear that their work ethic is more than cars, but customer satisfaction. Thank you, Theana Kastens 9111 Mountain Valley Road Fairfax Station, VA 22039

Mike and the team did a great job finding the X3 my wife loves! Thanks as always for making the purchase process painless!!!

Buying my first BMW through this dealership was a GREAT experience. Having spent the better part of three months agonizing over various automakers, I was now torn between a sedan or SUV. I went into the BMW dealership to check a box as my mind was nearly made up on another German automaker. Alex Iakovlev was the salesperson who walked me through the BMW line and gave me an education on all things BMW. He was very knowledgeable and patient as I test drove sedans and SUVs. After all this, I went the SUV route and was very happy with my choice. The best part of this was ZERO NONSENSE approach from Alex and the finance person, Jaafar Soulimani. This was the first time in the history of car purchasing that I did not feel like I had just had the snot kicked out of me by finance. Why? Because Alex brought Jaafar very early on in the process and he was direct about pricing for purchase or lease and various add-on options. I took delivery of my SUV about 5 weeks later (special order) and was absolutely delighted. The icing on the cake was having the opportunity to sit with a “BMW Genius” a couple of weeks after delivery. I spent an hour with Waseem Qureshi, learning the ins and outs of the BMW’s technological capabilities and how to make the most of them. Again, very friendly and very patient. I think these guys did a great job working with me and I would certainly do it again.

The service agent, Derrick, was very helpful and efficient The work on the car while pretty limited at this service was done well and professionally

Darren was a HUGE help!! There was so much information to learn, and he was clear and patient. He offered fantastic customer service!!

Service was above and beyond my expectations. Shea and his team are extremely professional and helpful. BMW of Fairfax is 5 stars all the way!

Fast, easy, and low pressure...best car buying experience I've had. I'd actually pay a little more to buy a car from this place based on the simplicity alone. Nana was incredibly easy to work with as the sales rep, the warranty/mx package pitch was really just to gauge interest, and the follow up call from Darren was informative and beneficial. You can tell he loves his job based on his positive and enthusiastic attitude! Thanks to the team at the dealership! Great job, and I'll see you in 8 months when I replace my other car!

My car salesman was Alex Yakovlev. He was patient, professional and he had a plethora of knowledge on every BMW model that I looked at and test drove. He could not have been more helpful with showing me options until I selected the car that was best for me. I not once felt pressured and it took me some time to decide as I wanted to make the best choice for myself. I'm very satisfied with the overall purchasing experience at BMW Fairfax. I definitely would recommend buying a car there.

Another outstanding purchasing experience! my 3rd BMW from them and will continue to go back. James and Darren are awesome.

Shea is a great Service Advisor.. Ask for him if he is available.

The folks at BMW Fairfax Repair make the whole process so easy and they explain everything thoroughly. The prices are comparable to other repair shops yet you are receiving ?real? BMW trained mechanics and staff. Excellent place and I would highly recommend!

Could not be happier with my experience with BMW of Fairfax, my sales rep Mo, and finance manager Ebraham. To start I submitted a financing request on the X5 I was interested in late Saturday afternoon. Within a half hour of arriving, I had been approved by BMW of Fairfax to purchase. Because we couldn’t complete financing in time prior to closing, they allowed me to take the car to drive until Monday morning when the purchase could be completed. After returning on Monday the final purchasing and financing took less than an hour to complete. As for the car it is exceptional and am pleased to apart of the BMW of Fairfax family. I already can’t wait to return!

Expert care. Convenient appointments. Polite technicians.

Two amazing people I will always remember: Jordan Warnecke and Maryam Malikyar. Even though I had to turn down the deal for personal reasons, I fell in love with the place and their stellar customer service. I know, everyone is in it to make a profit, but if you are up front about it with me, I will respect you for it. Jordan and Maryam did just that, they were honest and to the point with everything. I loved that.

Very good customer services and they care about any issue in your car.

First off Nicole Oriol is the most amazing service rep. Attention to detail and customer service is always paramount when dealing with her. Fairfax BMW service center is 100% professional. They perform top notch services and treat you like family. Always a loaner car ready if needed and services are done hours or days ahead of schedule. Top notch service facility.

Trevor is a helpful associate. I had some difficulties with my insurance claim and he managed the repairs on my car to follow the claim approval process. Front desk staff are also very pleasant and helpful

They were really responsive and communicative. Great with timeliness as well.

1st time buyer of Bmw and Excellent Service by Bmw of Fairfax. Great service very impressive staff and Mark Stout did very well. Bmw and BMW of Fairfax became my #1 chice.

My wife and I bought an X3 from BMW of Fairfax and cannot say enough about the folks and the dealership! Our Sales Advisor, Jordan Warnecke, went above and beyond during the entire process. He was helpful, knowledgeable, and always available to answer any questions. Most importantly, my wife and I never felt too pressured into buying a vehicle we didn't want or need. Jordan helped us find the vehicle that best fit our family needs. 10/10 experience!

Awesome job!!! These guys know what they are doing. Bring your BMW to Fairfx!!!!

Quick and easy service for a recall and fluid changes last Friday. Thomas is great - everybody appreciates being kept informed of cars' status and what they're finding. I, too, am a refugee from BMW Alexandria. Fairfax folks are working hard to be the best and it shows. 4.5 out of 5 is about right.

Alex and Mr. Farris were outstanding! They are very honest and helpful! Would reccomend to anyone!

James D. was spot on, smoothest car buying transaction I have had in years. Dealership was nice, staff was friendly, best prices around. Highly recommend this over other BMW dealerships in the area.

I've been traveling a lot for work and am rarely home, but needed to service the car in a pinch. Derrick helped me out and seriously went above and beyond to get my car taken care of. It's a quite old model which doesn't have parts in stock necessarily, but I love my first BMW even more than any of my others and I want to keep it around for as long as I can. Thanks so much to Derrick and BMW of Fairfax for keeping my dream car alive. I highly recommend you go here to service your car, especially if you'd like to keep yours around as long as I have.

A few days ago I noticed a fluid leak on my garage floor and my car was taken to Fairfax BMW and after a review the vehicle was repaired and I was on my way in less than a few hours. Excellent service!

They were very knowledgeable and professional. It was a very positive experience.

My service advisor Walid Khalil was excellent , he was kind and very courteous. He took me right in and I was out of there waiting 15 min with a loaner car, if you are getting your Bmw serviced here in this Fairfax location be sure to ask for him , he is the best !!

Awesome customer service and friendly staff. No hassle or gimmicks. Truly professional service.. Ask for Mike Navidi. You would be glad you chose Faifax BMW.

Jude definitely went the extra mile in order to help me find the right vehicle at the best price. He is a perfect 10 in all categories.

It was wonderful, spectacular service . Welcoming crew, knowledgeable. Best experience I have through

Just drove out with a custom car. My dealer was Alex Yakovlev and he worked with me from the beginning helping me decide which car was best. Never felt pressured, always felt like I was in good hands. I'm very satisfied with the overall purchasing experience here.

ust drove out with a custom car. My dealer was Alex Yakovlev and he worked with me from the beginning helping me decide which car was best. Never felt pressured, always felt like I was in good hands. I'm very satisfied with the overall purchasing experience here.

Jude was terrific! A very comfortable and informative purchasing experience. Anticipated my questions and got me the BMW that I wanted!

it's always a good experience at BMW. I appreciate the professionalism.

Erick Bautista is the best CPO Sales Person ever!! If your looking for a hassle free, down to earth advisor I strongly recommend this young man.. I have been looking for this car for almost a year and finally it's exactly what I wanted and more!!

Quick and courteous. I stopped in without an appointment and Jessica promptly addressed the problem with my wheel. Good facilities and nice waiting room. Knowledgeable people working here.

The service department team is excellent! They are friendly, very knowledgeable and efficient.

Excellent service!

Super friendly and very professional.

Erick was awesome and very helpful, he was, attentive, explained everything and made sure closing was smooth and timely.

Thomas provided outstanding customer service when discussing a new vehicle and ordering.

I have bought 3 cars from BWM of Fairfax, one in 2009, one in 2014, and now again in 2020, and let me be honest, I will probably buy more from them. Two from Jude Madubuko, and one from Alex Lakovlev (Jude was unavailable this time). Alex was great, and I would highly recommend him. Both Jude and Alex know the cars very well, which is important to me when buying a car. Yes they are salesman, but they are also BMW car enthusiasts and they want you to drive away with something that you will enjoy...not just sell you something. I have had a great experience every time, and need I even say BMWs are awesome? Also, shout-outs to Waseem Qureshi from the BMW "Genius" Team. He was awesome when going through some of the newer and complex features of the computer system in the car. Waseem was able to answer all of my questions about the Nav system, entertainment system, and simply any other features I had questions on. You can setup a completely separate appointment with Waseem or someone from his team to go over the features in the car, which lasts around 45 minutes to an hour. At the same time, keep in mind this is a car dealer that is trying to make a few extra bucks, and as such there will be "gimmicks," "add-ons," and so on, but they have always been willing to work with me, and I have always felt comfortable about the pricing I have received. Give them your best offer. See what they come back with. If you are not getting what you want, try to negotiate with Mike Walker. He knows how to run this place, and he knows how to make deals. Since I have done this 3 times at this dealer, I have come to be accustomed as to what "add-ons" and "extras" they will try to "get me with," so I am prepared before I walk in. Since I am seasoned and know what to expect throughout the buying process, most of the sales pitches will go through one ear and out the other.

Walid always sincerely helps my car issues, and has been for a long time now. I’m very happy and satisfied with my experience.

I have purchased a total of 5 BMWs to date and must say this is the best service from beginning to end that I have ever received. Abhed, my Sales Rep he deserves a 10+ rating. James my Finance Rep. he gets a 10+ rating too. They were patient, professional and super knowledgeable in their profession. If you are in the market for a new or used car, request these 2 and you will experience a seamless transaction too.

Waited less than expected, everything was done professionally and relatively quickly too.

Darren rattled off valuable information about how to engage all the technology and capability in my 2020 M5 at the rate of a Gatling gun that went on for two-plus hours non-stop. The presentation is worth every minute and has definitely helped heighten the pleasure of driving this spectacular super car. Highly recommend Darren's presentation so you can learn about and have even more fun driving your BMW.

Well done all around. Laszlo get me well informed on the status of my vehicle while I waited for service. Service completed in reasonable period of time. Car running well!

Friendly and welcoming!!

BMW of Fairfax has wonderful service in order to take care of our vehicles healthy and good. I am completely satisfied with the service as well.

Due to me not being in the US for that long. I was explained the steps and what is needed not just for the car but future requirements. I felt like family member rather than a customer. I visited other car dealers and I received a better than expected rate and a newer car. If he is available asks for Asad for a professional and tailored deal.

Both Darren Andre and Erick Bautista were helpful and offered great service!

This is my fifth car from BMW of Fairfax. Thomas is wonderful. Customer service is top shelf!

My service technician was very thorough and helpful in explaining the repairs and the costs associated with them. I appreciate the time taken to make sure I fully understood the scope of the repairs.

I had a great experience here! Mark was so nice and helpful and my car?s service was completed very quickly. I will definitely be bring my car back to this location for future maintenance. Thanks!

Absolutely the best experience you will EVER HAVE !

Mark did an awesome job

My service advisor, Elana Tanase, has always made my visits very pleasant and has continually ensured that I receive top-notch service. She is an irreplaceable asset to BMW of Fairfax and I highly recommend others to work with her at the Fairfax service dept. as well.

The friendly and efficient service advisors and technicians got everything right in a reasonable time. Thank you!

After I finally found the service department, being not from the area, I was very pleased. I brought my X5M in for its periodic quart of oil and was taken care of very quickly without any hassles. Thank you!

Fabulous service - they opened on time (despite the snow storm) and finished early. Allen did a great job

We had a great experience at the Fairfax BMW Dealership getting my 2106 535 serviced. Our rep was professional and knowledgeable about our concerns. We will definitely used them again.

one fine saturday we walked in to Fairfax BMW with no intention of buying a car and we bought it !! Alex Iakovlev, your exceptional customer manners and service, products knowledge and Maryam, your quality management added to our confident of signing the deal right away. thank you all.

Great bunch of people that we dealt with. I normally buy my BMWs at other dealerships but I found this particular X7 in their executive demo list and went to see it. They offered a great deal and gave a good one on my trade in. They have a good selection of vehicles with all sorts of colors and options/features that I couldn't find elsewhere....not the typical black or white vehicles with very base options. In the future, I will purchase my BMWs from them.

Always treated well and get good service.

Competent; timely and courteous.

Awesome experience. Abed is by far the best Sales Professional I have ever had the fortune of dealing with. Of course we purchased an automobile from him.

Great dealership! My sales rep and the general manager really do a fine job. This is my 5th car from BMW of Fairfax. The service department is great too. When I once had a problem last year I was told I could take anything from the accessories shop "to make things right". Who does that?

I'm am first off.. LOVING THIS CAR! It is fun, fast, economical and a blast! The "team" at BMW of Fairfax did a super job in giving me an excellent price. Subsequently, I've stopped by and they've been so helpful helping me to learn how to operate various accessories the car has. The salesman - the support staff - and everyone I've come into contact with ther have all been very helpful and positive. I'd recommend BMW of Fairfax to anyone considering buying a BMW!

Friendly, professional service. Nicole Oriol is an outstanding service manager. She noticed a caution light when she drove it, brought it back to the mechanic and got it fixed.

Had an outstanding experience with Mo yesterday. I'm just beginning to explore options (current lease ends in Feb), and did not want to feel pressured, or ignored because I'm not ready to make a decision today. Mo could not have been more attentive, while not putting any pressure on me. He took the time to show me the two models I'm interested in, test drove both, answered all of my questions, and promised to be available if/when I had any other questions or wanted to test drive again. Thank you so much for a great experience!

Mark Stout epitomizes customer service. I have been to other BMW dealerships for service and by far this one stands apart as the best for customer service. Each person involved in the process were professional and courteous.

This is our third BMW that we have had serviced at BMW of Fairfax and as always the service has been excellent. The service advisor, Walid Khalil, was knowledgeable and took his time explaining what was going to be done at this service time. Due to a medical condition I am currently having I asked him if he could expedite the service time. I was out the door with the car completely serviced and washed in one hour. I always look forward to coming here as everything is very professional and well organized.

I had a great experience dealing with Emily. She was awesome, communicated everything to me and she was very professional.

Thomas was super friendly and helpful

Mark Stout was attentive, always focused and a good person as well as being a clearly accomplished pro at what he does. You got me out earlier than expected by about 30 minutes and that was a good thing. Price was a bit high for the work done but unfortunately, that's also expected. So no real complaints overall.

Love my new car. Great place to buy your next new or pre-owned car.

The process for needed repairs was seamless. I made an appointment was attended to right away by my service rep Tom. In addition to the service I originally came in for (brake fluid flush), Tom also informed me of some other needed service to keep my X5 at it?s optimum level. The repairs were done as promised and sooner than expected.

Average selection of vehicles, Outgoing models are more marked down online than the new models. Dealership is very clean, restroom have free mouth wash, staff is helpful and knowledgeable. Service department is down the street 3/4 of a block, didn't see any loaner service vehicles.

Danika is a GREAT service adviser. Regards, Dr K

Alex was a fantastic salesman and made the buying process stress free. I highly recommend buying from BMW of Fairfax. James in the financing department was outstanding as well. Thank you

Tom Grant was an honest and friendly service advisor. He listened and addressed all of my needs. Very client focused.

The service we received at BMW of Fairfax was fantastic. I purchased my X3 with great service from Alex. In fact, we were so thrilled with our experience and vehicle, that my husband went back and bought a 340i the very next day!

On 12/30/2019, Darren Andre, the Head BMW Genius at BMW of Fairfax led me, my wife, and daughter through the advanced BMW Encore Tutorial. Our car has a long list of features and Darren patiently showed us how to access and activate these, and took the time to drive us in the car to show us the operation of some of the more complex options available in the car. After the session, we were well prepared to make use of the features on our car. Darren is a technical expert with vast knowledge, and the rare talent of understanding how to convey this expertise in a very understandable fashion. Without reservation, we rate our experience at BMW of Fairfax with 5 stars.

Very good place to get a BMW. Nana our salesperson was great! Ask for him if your ever there.

Oh Man! You want to drive home in a luxury vehicle? See Rick Beadle, he'll hook you up. He's not trying to sell you a car, he's trying to start a relationship with you so you buy all your cars from his team the rest of your life. He wants you happy so you'll tell your friends and family to only buy cars and trucks from his team.

I’ve been driving BMWs for 20 years now and just got an X2 from BMW of Fairfax 2 days ago. They offered me $2k more for my trade in and a better price on the X2 than another local BMW dealership. I give highest marks to everyone I worked with at the dealership. Driton Sadiku was a pleasure to work with. He is knowledgeable, friendly and low pressure. Highly recommend!

Customer service here is second to none! My sales rep Nana and Finance rep Zen went all out to ensure we had the very best experience. Everyone we came into contact with was warm and greeted us with a smile. I would most definitely buy another vehicle from BMW of Fairfax.

Petr Mastry is the top salesman at BMBw Fairfax for a reason! He is a knowledgeable professional, experienced, helpful and easy to work with. Petr sold me my 2009 328i coupe that I have loved and hated to part with it! He got me into the X3 I wanted for a good price. I send all my family and friends to Petr. In fact our closest friends bought an X5 from him just yesterday!

Lazio Bablos took care of us and he was nice, professional and very efficient. We were very pleased with him. Thank you!@

Had a great experience working with James Duerbeck. James is extremely knowledgeable and I completely trusted him to help me through the process of ordering an X5. The process was very easy and fast!

Outstanding service from start to finish. I have been using BMW of Fairfax for 10 years...their customer service is the benchmark for all dealers!!

Bought a new 430 convertible from another BMW dealer last year. Service dept there was mediocre to poor and, on occasion, rude. Moved to Fairfax BMW’s service center and have had a phenomenal experience every time I’ve gone in. The culmination was when a minor glitch caused them to have to keep my car for a month. During this time, I drove a brand new suv that was a dream. Nevertheless, to compensate me for my ‘inconvenience’, my customer service person (Thomas Grant - who was fab!) reached out to BMW. Result: I just received a check from BMW compensating me for a month’s payment along with a lovely apology note. Gotta say - I’ll be a customer for life.

Great experience from initial outreach to delivery! I just purchased my fourth BMW and they are now my “go to” dealership. Excellent customer service!

Very good experience! Erick B was friendly and informative. He knows his cars, especially BMWs. No pressure and very easy to talk to.

Keep you friendly and dedicated service! Thank you

Out of the three BMW dealerships within the area that I have worked with in the past I feel that Fairfax has been the most pleasant to work with. Every single staff member that I encountered during my visit when taking delivery were very professional. Not once did they make me feel as if I was robbing them or guilt tripping me for securing a great deal like other dealerships have in the past. On the contrary, they all congratulated me, shook my hand, and smiled. They all made me feel like we were all on the same team instead of opposing teams. I have also been to several other BMW dealership service departments for servicing, and feel that Fairfax also provides the best servicing experience. While Sterling is the closer dealership for me I will gladly drive the extra distance to get my BMW serviced at Fairfax.

Abed in the Sales Department is very helpful and not pushy at all. Service Department is very efficient. The wait is a little long even with an appointment but the quality of customer service is much much better than BMW Alexandria.

I had a tire with a slow leak. They quickly found the problem and repaired the tire for a very affordable price.

Fantastic service from Abed! He’s so nice and patient for the whole time! Highly recommend! Thank you!

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Great service . I had my BMW x3 for service and service advisor took care my car very professionally

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Fast service and knowledgeable staff. the whole process was quick and easy.

Fantastic service from Allen and Robby. Great team who are dedicated to accomplishing the task at hand with a thorough and meaningful review of what's required. My car was ready when promised and I was treated with respect by these two professionals. Highly recommend.

Fantastic car buying experience! Driton is the guy to see!

We had a great experience with Allan at your dealership. He was professional and answered all of our questions. Great salesman with no pressure at all.

Would like to recognize Frankie Johnson for her superior service

I did not end up buying from this place due to unavailability. But I must say I have the most pleasant experience with Erick Bautista and manager Qais. I hate being pressured and played with this guessing game, but these people made me feel so comfortable from the first time I walked through the door, to test driving. Eric was very honest with things he knows/does not know and Qais was very approachable with netotiation. I am sad that my car was gone by the time I was free to take a look at the car again, but I commend them for their professionalism, genuine and overall pleasant experience.

Did it all

I want to thank the BMW Service advisor, Ms. Frankie Johnson, for the excellent and cordious service that you have provided. You are a great asset, to BMW of Fairfax, and a special person to the BMW clients. Thank you again fir a job well done.

From the moment I walked in to the service department to the moment I left the sales department I was dealt with by the best BMW can offer. Konrad the service manager truly made me feel that I was in great hands and he dealt with the situation from start to finish. Anyone coming for service should ask for him. I can honestly say thanks to the General Manager, Mike, I was able to get a new car. One of the nicest people I've met at BMW. He found the best option for me and gave me a great deal on my car. You can tell why this is one of the best BMW locations in the country. Sam the sales consultant walked us through the entire purchasing process from choosing the car to the day I picked it up. James the finance manager was incredible. Helped find the best financial options for my car and made us feel at home. Overall the entire BMW team was incredible and I will be making the long drive for any and all car needs because they were exceptional.

Abed is the best. He was extremely helpful, very knowledgeable and super friendly. I would continue to go to Fairfax BMW and to Abed. If you are in the market you need to go see Abed.

Outstanding service. Nicole was great. We will definitely be coming back to this location.

BWM Dealer was great. They fix my car due to tape was left on the sensors in the back. They took the bumper off, clean and cleared the tape and painted the whole bumper. Well please with their services.’ Love the salesman name Ian, from BMW Body Shop on Lee Highway, Fairfax. I loved his personality and the time he took to explain as me being a Permanent Disable Veteran. Walked away satisfied. Really was very happy with person named ‘Ian’. Great guy willing to please his customers.

Good service, objective opinions, nice facility, and friendly personnel.

Good place.

I had to drop the car this morning. After I told Danika that I had to go in office for early meeting, she quickly arranged and no time wasted. Great service!

Outstanding from every perspective

Derrick was attentive to my needs and kept me posted on the progress of my repairs.

great service department! very attentive staff

Is where my toy gets fixed and gets ready to enjoy the road again and again.....

I found myself recently in a time crunch with my older BMW requiring expensive repair and a new one being the best option to meet my needs going forward. I want to compliment Mike Walker, the dealership manager, for maintaining and bringing together the awesome resources to make this happen on time (Mike even stepped in when time was running out and came personally the last evening to work the final numbers with my wife and I ). Starting with Charles Barber and his superior service team of Allen Capaldi and Rob, Maryam and her sales team of Petr Mastry , Ebrahim Farhanieh, and Darren (BMW genius), all were instrumental in ensuring me, my wife and granddaughters that I had the right car for each of their needs. It was a real team effort and my family really appreciated how everyone worked hard to get it done!!

Highly recommend dearer

I had a Great experience with the whole team at BMW Fairfax. Ebi, our finance manager, was particularly awesome and super helpful. Highly recommended.

I had a Great experience with the whole team at BMW Fairfax. Ebi, our finance manager, was particularly awesome and super helpful. Highly recommended.

Friendly, quick & great work, as always.

Danika Edwards was fantastic the dealership fixed our tires quickly and the were very kind.

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Fairfax BMW always treat me like family!

With every company it’s it’s employees the representatives of the company that can make it a great experience are very bad one Frankie Johnson on the other hand is a great service of visor very clear crisp communication concise you know what to expect when you work with Frankie I don’t hesitate anyone who owns a BMW to bring it to BMW of Fairfax and have Frankie helped him delightful young lady very smart funny and cares about her clients

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Love the certified preowned X3 we just purchased. The dealership had a large selection to choose from. The sales team was easy to work with - no gimmicks or high pressure sales tactics.

Alex is the friendliest, most patient, honest sales associate you will meet. He personifies the integrity, knowledge and transparency that BMW of Fairfax sees as its core values. I leased a new BMW under stressful circumstances following a motor vehicle crash in which I was the victim. But I didn’t feel victimized during the often stressful car buying process. I felt listened to and respect. And I got a good deal that made financial sense for me. I would happily work with Alex again.

Alex was an absolute pleasure to work with it. I hate car dealerships, but he made it almost enjoyable.

First-rate with. Professional estimator, Trevor Blackwell, handled the case well every step of the way throughout the process. I highly recommend BMW of Fairfax for quality body repairs.

Everything was perfect, Mark Stoudt was my service advisor, he was very courteous, knowledgeable and pleasant to deal with. Thanks!

I got the oil change and am extremely satisfied with the service. Despite a very busy day my service advisor Mr. Derrick did the excellent job. The driver side door handle had got some black mark during service. When I pointed out the mark to Mr. Derrick he immediately took care of it ,that I really Appreciated. Thanks, Nishit Sahay

BMW Fairfax is far superior than other BMW service in the area and is my only go to place for service. Mark Stout is exceptional in every way and is always knowledgeable to help. I’ve always dreaded taking my car for service but this is a place you can depend on have a peace of mind.

Alex Yakovlev was the best, he cares and knowledgeable. The best BMW Sale person in the DC areas. Fairfax BMW gives the best prices and services of any BMW dealers in the area, hand down the best!!!! Also ask John Hayes, the sale manager...... Amazing Team there.......

Mr. Shea Lueder provided excellent, top-notched service! He is the reason I come to get my car serviced at this location. Thank you.

Our Senior Service Adviser, Frankie Johnson, was superb and our vehicle was serviced promptly and professionally.

Great service! My car was treated with care, and the employees are polite and friendly.

Dealership acts as a team with an aim to provide highest standard of customer service. They are succeeding in their mission. Arben looked after us. He did a great job. I will return to him for my next car.

I've been getting my car serviced here since moving to Virginia and BMW Fairfax is great. Scheduling appointments online is easy, or I just show up and they always fit me into their schedule. They do great work and always let me know of any upcoming/potential issues. Their prices are reasonable and with the 2 year service warranty and loaner cars you can't beat Fairfax BMW.

Completely satisfied on the entire experience and would highly recommend. People in the DC area have many options to get service done on a BMW. I go out of my way to travel from Leesburg VA to Fairfax VA because of the great service provided by Fairfax BMW. From the moment you pull into the service lane, the customer experience you receive from your service manager, the level of expertise and care of the technicians, the customer waiting lounge, to the checking out process is always a positive experience. My service adviser is Allen and the technicians that have worked on my car are either Dan, Robert, or Zar. Allen (the service advisor) and all three of the technicians I mentioned are outstanding and truly care about you and your vehicle. I have had many types of services done on my car and have been more than satisfied with all work done on my car.

This was my first visit to the service department. Initially, there was a delay in meeting my service advisor, Frankie, due to an issue with the computer. However, Frankie was on point! She asked me about my car concerns, notated my information, clarified my issues/concerns and provided me with an estimate time of completion. She was proactive in her assessment of whether I may need a loaner car and very thorough in her hypothesis of what she felt may be wrong with my car. She was forthcoming about the fact that the issue may not be able to fixed today due to the parts being on back order. I had my 2 year old daughter with me and Frankie was very conscience of this and made my experience fast and effortless. I loved the BMW cafe that provided an assortment of teas, coffee, cold beverages and snacks for free. The area was clean and the staff members were friendly. There was an abundance of waiting chairs, a TV, several tables, WiFi, and a children’s play area. The play area was a little dirty but I wiped down a lot of the items before my daughter played with them. My diagnostic was done within the specified amount of time. Frankie explained the issue and I signed the paperwork and was on my way. I must add that Frankie was so mindful and accommodating. My daughter was getting restless and instead of making me wait to schedule my next appointment, she went ahead and scheduled it for me, texted me the information and set me up for a loaner car—now that’s customer service! And, to put the cherry on top of my first experience, my car was returned to me cleaner than when I arrived. I will definitely be a returning customer. Thank you Frankie and thank you BMW of Fairfax service Center.

My dealer representative, Frankie Johnson, is the best. I have taken my BMWs to this dealership for years and have always experienced the best service, and always with a positive attitude. BMW of Fairfax is great, and Frankie is awesome as a face to the public.

Quick to schedule service and service was completed promptly and as promised. I've used BMW of Fairfax for over 18 years and bought 3 BMWs at the dealership. To date they've provided excellent service and sales.

Frankie Johnson took great care of me and kept me very informed.

Excellent service👏👏👏congratulations! BMW of Fairfax the best.

Great salesman Sam Hawa. Was very helpful explaining all the options that could satisfy our automobile needs. Was very patient while we spent time weighing in all the information in order to make a decision. Did not pressure us to do anything. Was supportive of the final decision: we bought a 2016 certified BMW 528Xi.

The people at BMW of Fairfax are consummate professionals. They are every bit as good as the cars they sell. During the process that led to my leasing a 2020 X5, they were helpful every step of the way. Jim Sabo is a good man and an excellent salesman, and I recommend him to anyone who is interested in obtaining a BMW.

Driton, the sales representative, and Mike Walker, the general manager were super helpful and made leasing my car so easy. Highly recommend the Fairfax BMW over others in DMV area!

Mike Walker, the General Manager was so awesome in helping me lease my 3 series. I?ll definitely refer this dealer to my friends.

Easy getting appointment when it fit my schedule. Advisor, Lucas, was knowledgeable, courteous, and managed my visit extremely well. Car was ready on time.

Es una agencia que llena todas las expectativas excelente servicio Ulla mejores carros 🥇

I had an excellent experience at BMW Fairfax with Nana Mensah. He spent a lot of time with me and was very patient, listened to what I wanted and made me feel very comfortable throughout the entire process. Nana was very good at letting me know my options and never made me feel pressured. Additionally, Nana has been excellent at follow-up post sale and has been very responsive to any questions. Everyone I dealt with was professional, respectful and very service oriented. Very good experience.

Jerrell and his team at BMW Fairfax always strive to go over and beyond to ensure my vehicle is taken care of. From setting up an appointment to making sure my parts are on-time, they are always on top of things. I reside in Maryland and will always continue to bring my vehicle to Fairfax because of the quality of service I receive. Thank you.

Always a great experience at BMW of Fairfax. The people are friendly and attentive, the waiting area is pleasant, and the work is always done to my satisfaction. Well worth the wait.

Jerrell and his team at BMW Fairfax always strive to go over and beyond to ensure my vehicle is taken care of. From setting up an appointment to making sure my parts are on-time, they are always on top of things. I reside in Maryland and will always continue to bring my vehicle to Fairfax because of the quality of service I receive. Thank you.

Bought my BMW in for service and some repairs. The service advisor, Ms. Danika Clark was exceptional, very knowledgeable and professional. She did a very thorough inspection of the vehicle and made sure I was given a loaner, since they would need a few days to repair my car. Highly recommended.

Informed sales force, very good service with good reps like lucas

The job was done to my satisfaction. Shea Lueder the service agent was very courteous.

Awesome Experience at BMW of Fairfax

The experience at this dealership was great from start to finish.

Excellent service

The team was fantastic, Alan was great. Best prices and quality vehicles hands down. I will 100% buy from there again.

Quality work at Premium prices.

They are courteous and clear about service recommendations. All the pricing is upfront.

Very satisfied with the service provided. I would recommend during this dealership for Purchasing and serving my BMW in the future

This was my first time taking my car to this location. I purchased my X5 pre-owned six months ago from another dealership. When I arrived I was fortunate enough to have Emily as my service rep. She was amazing. The issue that my car was having was caused by the previous dealership and Emily helped me so much by providing them with all the information they needed in order to pay my invoice. She worked with them over a 2 day period. I’m so thankful for her help. Everyone else that I encountered was friendly and helpful. They are not extremely fast but they are good. Plus the comfy lounge area makes waiting so much easier.

I have worked with James Duerbeck for all the BMW's I have leased. He has always stayed in touch and always provided me the best advise. He came through again with saving me time on paper work processing and focusing on questions and features that matter to me about my BMW. He is more of a friend then a dealer. I strongly recommend asking for him when you go to BMW Fairfax. He is truly one of the best!

This dealership is one of the best dealer we have been to purchase my vehicle, highly recommends this location to go to when you want to purchase BWI vehicles.

great service and customer care. Driton Sadiku has provided excellent services to us

Quick service. Thomas was very honest about the cost of the repairs and the reasons for doing a bigger repair!

Frankie Johnson is probably the finest repair associate associated with any dealer. She is a self starter that works with minimal instruction and always gets the repair or service completed on time at the lowest available cost. Well done Frankie! :-)

Quick and very thorough.

I bought my first BMW last week. It is a used 750 and needs a few accessories. I stopped by the Parts counter yesterday afternoon to get wheel caps and touch-up paint. My salesperson was Richard. He was extremely helpful and accommodating. He gave me some pointers on how to apply the touch up paint to my car. Visiting BMW in Fairfax felt like I was visiting a relative, warm people, very friendly and nice environment. I drove over 45 minutes to get there and I will definitely be back. My experience was worth the drive.

Amazing experience. Thomas did such an amazing job, the service I got in this dealership was outstanding.

Great service. Quick and thorough.

Loved the service. I was able to get feedback about all my questions.

The service department is accommodating, thorough and timely...always a very easy experience.

Outstanding dealership and outstanding Sales Representative, James D. Very professional and very helpful from the start. Highly recommend.

Professionalisms beyond the excellent. Everyone so friendly. If you think you want to buy a BMW , this is the right location to go. Love it

We had a pleasant experience purchasing a vehicle from this dealership. We were impressed by Alexander Yakovlev, our salesperson. Alex was knowledgeable about the vehicle and treated us professionally.

Brought my x3 in for repair with one day’s notice. Got a great loaner and car was repaired in one day. People are super nice and helpful. Also a delightful lounge to wait in. Huge service center. All good!!

Great service department/customer service. Defiantly will purchase my next car from BMW of Fairfax.

Great Svc Advisors; Awesome Techs. The fact that i keep going back to them for service should be reason enough!

Excellent service, great staff to work with. Great experience!

Service department is thorough. Mr . Stout, my service advisor always keeps me informed, does not push unneeded services, makes sure the car is serviced adequately, and gets the car out in a timely manner. Additionally he is extremely patient and answers all questions. If needed loaners are normally provided.

Brian Markulin was absolutely awesome. A skilled salesman who helped us with in-house financing at the best possible rate. Thanks.

Excellent service with very friendly personnel to attend to my every concern no matter how small or trivial I thought my concerns were. I had to travel 1 hour across town to receive care from BMW of Fairfax but it was worth every minute of my time! I would definitely recommend to my friends BMW of Fairfax for sales (bought my POC 2018 X5 there), maintenance and service.

Just bought our third BMW from them and had an awesome experience once again. Jude helped us all three times and he is such a wonderful salesperson. I highly recommend BMW of Fairfax for both buying your next BMW and for servicing them. Tyler Parrow is our Service Advisor and he is a helpful and knowledgeable person to deal with. Looking forward to many more years of fun BMW ownership.

Lucas Shibold was knowledgeable and helpful; he explained to me what I didn't understand. Fluid change service was prompt. The only complaint I had was that the cashier was preoccupied with reading her phone messages. She gave me the wrong advice to wait by my car instead of asking help to retrieve my car key.

So quick and easy. They put me in the right car and made it straight forward. Ask for mike! He?s a great salesman who was willing to be candid and pretty awesome

The few times that I have been to BMW of Fairfax, I come out very happy. I took my car for a buzzing noise from the dash. They kept the car for a very long time and where able to fix it. Had I taken it to BMW of Rockville they would have said we cant reproduce it (they did). Walid, my service advisor, was very attentive and kind. Could not be happier with them.

I have an ongoing 4 year relationship with BMW Fairfax. Awesome service and staff. Elena in the service department is amazing. Knowledgeable and kind. Thank you for your hard work and dedication to customer satisfaction

Needed an oil change and air filter replacement, both under warranty. Had a 10:00 AM appointment, arrived about ten minutes early and immediately entered the service lane. Service rep took keys, verified work to be done, and promised the vehicle would be ready in two hours. Was offered a radiator flush, not covered by warranty. I declined. Vehicle was ready in a little over two hours and had been washed. In the meantime, I purchased a front window sunscreen and a bottle of touch-up paint/clearcoat. BMW of Fairfax has a very comfortable and well stocked waiting area. Coffee machines with a good selection of single serve packets and some light snacks were all gratis as was WiFi.

Lucas at BMW of Fairfax Service always does a great job of taking care of me and my car. Wish I can bring my non-BMW cars here for all serving needs. Great Job guys

I took my car in based on a recall notice, for replacement of a defective EGR. Car drop off in the morning was great. Loaner was ready in pretty short order. The loaner was a very nice sedan. I was notified that my car was ready for pick up at the end of the day. But, when I picked the car up, i noticed that the part was not replace. It was merely inspected. It takes me over an hour to drive to the dealership. It is a 2 1/2 hour round trip. I did that twice in two days, and no repairs were made. Not happy with that result.

This service was incredibly fast. Laszlo is a super cool dude.

Great selection of cars, frictionless way to get to your desired vehicle and a service team you can trust.

Took the ‘m’ to the BMW of Fairfax service center this week for routine service and the team just took great care of me and the car. Thanks Elena and Dale!!

great customer service outstanding I will give it a 10 plus

I brought my car in for service oct 9 midday and Allen always goes out of his way to make sure his customers are happy.. ive seen it first hand and cant appreciate him and the staff enough.. you guys are great will always recommend

Service advisor, Frankie Johnson, provided excellent assistance in guiding me through service options.

Good service and prompt and effective job

Great service is one of the reasons I have owned bmws since 1985. Frankie is best service advisor in the business she knows the product inside and out and looks out for the customer What a winning combo

Needed my car serviced twice over the last week and took it to BMW Fairfax as this location supports our BMW CCA - NCC. I couldn't have been more pleased with the level of dedication and professionalism displayed by Laszlo (Service Rep) and Eduardo (BMW Tech). The level of support they showed my wife and I raises the bar on customer satisfaction. This location is outstanding, organized, well-maintained, and offers one of the best lounge areas of any dealership w/ free snacks and drinks while you wait. Thanks once again to Laszlo and Eduardo for quick turn-around times and great dedication to customer satisfaction. I would highly recommend Fairfax BMW for service on your BMW.

My service has always been thorough and my Service Manager, Lazlo, is easy to work with.

Fairfax BMW did a great job on repairing a scratched front right fender.

I really liked the appointment system and was checked in on time. Service inspection report of the car was very thorough. Work was performed as expected and service discount the cherry on top. Overall, a positive experience.

VVery Good service On time

I called for a service visit at noon on Saturday and immediately got an appointment. Our car was fixed - and washed - two hours later. Always awesome service!

When my car sustained damage from a hit-and-run while it was parked in a parking lot, I dreaded the whole time-consuming process of getting it repaired, including getting a rental car for the time it was going to be in the shop and being out of pocket my deductible. The BMW auto body shop couldn’t have made this unpleasant process any easier. Their professionalism and great customer service is unequaled. I give a lot of kudos to Henry, my service provider, for giving me daily updates via email. The body shop did a beautiful job at repairing the damage, and it looks like my car is brand new again. I would definitely recommend them to anyone in need of auto body damage. Also, their relationship with Enterprise allowed me to just leave my rental car with them when I picked my car up, which saved me quite a bit of time and effort.

I recently took my X4 in for rountine service at Fairfax BMW and my Service Advisor Thomas Grant is the best. He is always courteous and friendly. He completely explains the service my car needs, estimates the time it will take to complete and regularly checks in with me on updates. He is always straight forward, honest and personable. I was very satisfied with my recent visit.

Great Service. Frankie Johnson helped me with a very sick car that barely made it into service bay. she provided me a loner car and was able to fix my car at fair price.(over the top service)

BMW of Fairfax is the "go-to" Service Dept in the Wash DC area. Service Advisors are knowledgeable and caring. It seems more like a "car hospital" than anything. The admittance area is quick, easy to use and clean. The SAs are fast to get you checked in, and explain the process. Initially, i received a shuttle ride to my office. After the oil leak was found I was told promptly that the repair would take longer than expected, but Danika Edwards, who is fantastic, reserved a loaner car for me - a brand new X1 with about 1K miles. My car was repaired by the following day and they gave me a complimentary car wash. Excellent service and a fantastic crew at BMW of Fairfax!

I recently had a service done with my vehicle at BMW of Fairfax. Emily Sanjines was very helpful & very knowledgeable! I love the fact that she’s prompt & accomodating! I love this place! The “mini cafeteria” offers healthy snacks & is also loaded with several TVs! On top of that, you can enjoy using their fast & free wifi! You’ll not get bored while waiting for your vehicle 🚗🤗

Really superb in every way - timing, fast service, terrific people

From the moment I arrived to BMW of Fairfax Service Center, I received top-notch service. Tom Grant, was the first to greet me. He was very sharp and professional and most of all helpful. I explained why I had brought my car in?low tire pressure. While conducting his review, he also noticed that?s I was overdue for an oil change and spark plugs. This had not dawned on me as I?m a first time BMW owner and am still getting acquainted to the culture. To my relief, the maintenance plan on my car covered everything. Tom gave me a tour of the facility, which was not only immaculate, but generous with their selection of complimentary water, soda, coffee, chips, candy, Kind bars, you name it. There?s a small store inside that offers a good selection of BMW merchandise. Because I live close by I opted to walk home instead of waiting around and gaining a few pounds snacking on goodies. Tom informed me of the complimentary shuttle service offered to those who live/work within a 6 mile radius. Wow! For those who were waiting, the area was spacious, decked out with theater style leather chairs. There were also 3 TVs which was nice for days when the service center is a little more crowded. The total maintenance took about 2.5 hours to complete. When I picked up my car and it was a lot cleaner than when I?d dropped it off as the staff washed and vacuumed it out...on the house. I signed a few papers and was on my way in a matter of minutes. Overall, I was highly satisfied with the service that Tom and the BMW of a Fairfax Service Center provided. I would highly recommend them to anyone.

I would have gave them five stars but they didn?t inform me about the military discount. I had to receive a call to inform me about the discount.

Great quality cars, excellent service, professionally courtious staff.

Lucas provided top notch service when I took my car in for servicing.

I bought my car from this place also have all the service from this place as well..!! It really happy with all staff very helpful and friendly specially my services Advisor Mr Laszlo really taking good care of me really appreciated it thank again..!!

Outstanding service and fast

I have my service done here. It is a great place for service, with knowledgeable, helpful service advisers, and capable mechanics. It even has a nice big lounge to wait in with TV and snacks. They go above and beyond!

Great shop- great employees overall excellent experience!!

They have an incredible overall team !🙌🏼

great place for service they take very good care of you

Called with no notice to get some maintenance work done. Was able to come in immediately, got everything done in time to leave for 12 noon meeting. Also was able to buy and take with me new floor mats for my 14 year old 550I. Very hard to find, let along take home immediately

My wife and I were looking for a replacement vehicle for our older BMW 330xi and were shopping around. Since I was using Fairfax BMW as my Service Center, we decided to check out the CPO vehicles and came up with the 428iGC. We visited the dealership and met Jude Madubuko who totally took charge with showing us the car and helping us evaluate all the features it provides. He also took time out of his day off to work with us in terms of some iDrive settings that we had changed and couldn't figure out how to change them back. Additionally, he arranged for a BMW Genius to reach out to us for a tutorial class. Jude gave us a great customer experience..

We had the opportunity to work with Mr Alex Zelkin (Client Advisor) in the purchase of a quality BMW and the experience was terrific. We zeroed-in on a particular vehicle and he patiently walked us through the entire vehicle end-to-end, we took it for a test drive, he explained in details all of the value-added features the 535xi had, as well as the safety technology and reliability important to us. Thanks Alex! It was a pleasure buying this vehicle from you and your team.

Want to thank Konrad for helping me with my BMW service, he picked the car up and dropped off a loaner I was slammed at work! This was super helpful, thanks for going the extra mile!

The quality of the experience really depends on the manager you are assigned. This time the fellow i do business with was sick, the washer service broken (no alternative?) and the front desk person rude. This us nit usually the case. A blip or trend

shea was amazing with this timely response.

Tyler was outstanding! Very professional and courteous.

Me Abass was great answer all my questions even some I didn’t think of I highly recommend him for your next BMW purchase

I made a same day appointment to arrange a new lease. My client advisor, Asad, was top notch. The entire experience was low stress, and I left satisfied with my new car and lease agreement. Highly recommend!

Good service. Got it done when they said it would be readly. Kept me informed of status.

There is a reason why BMW Fairfax is rated the best BMW service in the area. I have been coming here for God knows how long. My only complaint is the frequent rotation of associates/technicians. I have gone through 4. They are always pirated and as soon as I find someone I like, they are gone the next time I come in. Well now I have a great guy - Mark Stout - and I told him I would take out a contract on him if he leaves. I have a lot of confidence in him. When I am looking at one of the famous BMW service costs, I tell Fairfax how much I can afford now and ask them to prorate the rest based on urgency. Great for budgeting! I also appreciate the comfortable and fun waiting area (except the cafe was closed last time I visited).

Excellent service, very professional, efficient and courteous employees.

Jude (my sales rep) was highly professional and thorough all during the sales process. He and the dealership management were quite responsive to my specific needs. I would be inclined to work with them again.

I was there to get my state inspection and one-year maintenance. I was met quickly upon arrival by a terrific trainee (sorry I can't remember his name) and then Thomas, my service advisor. I was kept informed and my wait time was as expected. Thomas even came into the waiting area mid-way to let me know everything was on track. I was most pleased. I have owned a BMW for over 20 years, and this was one of the best experiences.

Outstanding Professionals! I bought my 4th BMW yesterday and my 2nd from BMW Fairfax. From start to finish the process was smooth and exceeded my expectations. I had stellar service with my previous X-5...I expect nothing less with my new vehicle. Alex is the best !! BMW Fairfax ROCKS!!

Excellent service. Comfortable waiting areas with complimentary beverages and snacks. Allen C was very attentive

Abed is the best sales person in there 😎

Best car buying experience ever. Thanks Jordan, Jaafar, Edward and Mike.

Service Department is amazing, I have been a client for 14 years, and just they keep the mechanical service quality, improving time frames, courtesy, and service every year. I had a message from my X3, 2019, needing oil service at 4pm on July 3rd/ they took me at 5pm and my car was ready with all fluids top off, and completely clean at 6pm. I was waiting drinking my complementary orange sparkling water, and goodies. I can't be happier.

I bought a car from Alex Zelkin for myself. His easygoing demeanor and ability to determine what you want without being pushy or a high pressure salesman are a lost art. Both he and Farris took care of my needs, made recommendations when needed, and treated me as a valued customer throughout the process. I enjoyed both of them so much I returned to buy my wife’s X3! Thanks for fantastic and thoughtful support!

I worked with Nana, he was incredibly professional, knowledgeable and helped me get into my new 528xi in just a few hours. Absolutely wonderful experience

Service was outstanding as always.. Service adviser walked the whole car and checked everything, also told me that the car had a recall and if I wanted to do it. Since it was going to take more time that I came for. I was offered a loaner car FREE of charge with everything even Gas, got to drive a brand new 2019 BMW X3 fully leaded to work that day.. Service was very fast and the Technician did a fantastic job. Also since my car was under warranty everything was Free...

My visit is too good I really impressed the customer service and handling the customer so that’s why I brought BMW on the same day

Tyler was excellent as well as the service. Top notch

I had a great experience purchasing my second BMW from BMW of Fairfax. I saw the vehicle online and had a unique request since I am living overseas. I worked with Erick Bautista and Zen Mani; they were both great and made the whole experience easy and fast. Thank you to everyone at BMW of Fairfax!

I can’t say enough good things about my sales rep, Thomas Cavey. I came into BMW of Fairfax just to look around for a small SUV. I have been driving Mercedes for 40 years and started looking at a Cadillac ST5 SUV because I have a friend that bought one and I was totally taken by the new parking technology. I drove one and was impressed, but not sold. I wanted another Mercedes, but I didn’t like the configuration of the instrument panel and control area. Thomas was so friendly and knowledgeable and so very patient with me when I asked millions of questions. I test drove the X3 and immediately decided to get it instead of the Cadillac. He spent quite a bit of time with me explaining all the options I could get on the car and the financing options. He was never in a hurry and I ordered my X3 that day. He kept me informed about when to expect delivery of the car and I very much appreciated that. I have had the car for three days now and I am so glad I bought this X3. Thomas even called me today to thank me for buying with him and asked how I was liking the “BMW Experience”. I am new to this dealership since I have been a Mercedes owner, and still am one, for all these years, and, so far, I am very happy with my interaction with BMW of Fairfax.

Annual safety inspection, oil change, belts replaced, new tires - all done well, especially considering the car is 24 years old.

After going in to possibly lease a new BMW, I ended up buying a 700 series! Erick and the entire sales team were great. No pressure, no annoying sales pitches but they answered my questions, gave me plenty of options, and let me come to the best conclusion that fit me and my family. Very good deal too - which doesn't hurt. Very positive buying experience.

Laszlo Babos exceeded my expectations, overall experience was amazing.

Super professional organization from top to bottom. Rudy was who I dealt with. I would call him a facilitator rather than salesman. I ha a list of 5 cars to look at. He listened to what I wanted, took a look at inventory and picked one that happened to be on my list. I loved the car and the fact that Rudy could answer ALL my questions.

Great service and above-average customer service from the receptionists to the Service and Sales representative. A shout out to Frankie Johnson who has been supporting me and the service of my 2011 BMW 328I for years! Frankie is consistently responsive to my needs and keeps my service ticket within her line of sight and influence. Noting some of the other comments - I will add that I first came to BMW of Fairfax when I could not get a BMW Alexandria salesman to work with me (actually two salesmen) on the purchase of my first BMW in 2008 when I bought my first 328I. There is no comparison between the Fairfax team and the Arlington team. Fairfax Team #1.

I went to the dealership without having an appointment of which I did it on purpose because of having a bad experience with other car dealerships that kept on calling and bogging you to come and visit and do a test drive. I did not want to be pressured to do all that. When I went inside I was greeted by someone and was introduced to Rudy Herrera a client advisor. I went to look for the x5 that was posted on Cars.com which was not available at the lot at that time. I ended up doing a test drive with the x6 which was on display at the lot. Rudy explained thoroughly the features and specs of the car and after a short negotiation I ended up getting the X6. Rudy is a well mannered person and staright to the point. His manager (Ibrahim) did not even pressure me to buy. He also gave me a good deal with my trade in car. I will definitely recommend BMW of Fairfax. 5 stars!

The Service Center is well lit, clean and runs efficiently. I dropped the car off and was immediately taken to the metro. Paying on-line was easy and the pick-up from the metro was quick.

I can't say enough about my experience with BMW of Fairfax and my client sales rep, Alex. He was truly amazing and a pleasure to work with. If you are looking for a BMW I would recommend going here.

Annual Maintenance and State Inspection - everything was good, except they were out of back windshield wiper blade. Need to go back in a week time. Facilities - have snacks and drinks and WiFi - good. What would be better is to have seating like a living room setting. Since I have to sit there for a little more than two hours, while reading, I would like to raise my legs up and perhaps have an end table to put my drink instead of putting it on the floor.

Had a great experience at BMW of Fairfax. Walid Khalil was very friendly and helpful. This branch is much better, friendlier and more responsive than the one in Alexandria. Highly recommended!

Customer service is top-notch! Allan was instrumental in narrowing down my decision and Farris (sp) was their money man who worked the numbers so that I got the car I wanted. If you like straightforward and pressure free in your buying experience, then you need to come here. Thanks BMW Fairfax!

Thomas Grant?s customer service was great. He kept us updated on what was going on with our vehicle

Thomas G. 👍🏻👍🏻👍🏻 thank you!!

Mo and Andrew were both great! Mo, did a great job showing me the car, its features and looking for others in other dealerships. He took the time and was very patient. He also did great on the trade-in and negotiating the final numbers. Very professional and great demeanor! Andrew made the signing process easy and quick! He also provided good explanation on additional coverage, without any pressure to buy! The process was simple, thorough and pleasant. The facilities are clean, modern and very well maintained!

The experienced we had at BMW of Fairfax was the best we have experienced in trading in our car and purchasing a used BMW.

This review for outstanding work by Alexander Yakovlev at BMW of Fairfax. I was looking for new car and was really interested to see how the new X5 looks like and what it has to offer. Alexander was able to meet at the time it was most convenient for me. His knowledge of cars is phenomenal. He gave me in depth information on all the options, features, warranties. He literally knew the answer to every single question I asked, and I asked a lot. Like a LOT! He was very polite, friendly, not rushed, and I truly felt that I am valued as a client. He gave me unbiased recommendations on the solutions that would best fit my needs. I am beyond happy and cant thank Alexander enough. I would highly recommend Alexander to anyone who is looking for used or new BMW. You will not be disappointed with his service.

Great experience with BMW of Fairfax. Thanks for the great service, Andreea and Thomas!

The people were very nice and theirs a lot of staff and attention to detail. I like the fact that they inspect the car in the lane this is a great way to make sure theirs no disputes if any damage. The car was returned clean and all service performed as requested. Better than other BMW dealerships by far and no pressure. Its a big shop the biggest I have ever seen. The free drinks and snacks really nice. Highly Recommend!

From Sales to Service to Parts to Body shop, BMW of Fairfax is definitely the place for all of your BMW wants and needs. I have been a customer since 1985.

Faris and Alex were great they gave me the best experience I enjoyed doing business with them

I am extremely happy with the service provided by BMW of Fairfax Service Department.

straight forward sales process

I recently had my BMW X4 in for service at Fairfax BMW. I had a great experience. My service representative Thomas G. was awesome. He was very helpful and attentive. He kept me apprised on the status of my service appt. It was fast and efficient. I asked him about an upcoming service I would be needing in the near term and he provided me with options and pricing. I was very satisfied with my service appt.

My customer service rep was very polite, honest and kept me apprised of what was going on with the car from a service perspective. The waiting area is phenomenal. It's large, clean and they offer espresso, coffee, water and sodas while you wait at no charge. They also offer WiFi and have several TVs to keep you occupied while you're waiting.

My service representative was knowledgeable, friendly and attentive.

My customer service rep was very polite, honest and kept me apprised of what was going on with the car from a service perspective. The waiting area is phenomenal. It's large, clean and they offer espresso, coffee, water and sodas while you wait at no charge. They also offer Wifi and have several TVs to keep you occupied while you're waiting.

Good quick while I waited service visit and inspection.

Fairfax BMW always does a great job. They are friendly, professional and very accommodating. My Service Adviser is Tyler and he always goes out of his way to deliver excellent service.

I went to this dealer for an oil change. This was my first oil change since purchasing my 2017 330XI in April of last year. The process was very smooth. They called to alert me of the need for an oil change, scheduled the appt and called with a reminder. On the day of service, they changed my oil, noticed that my wipers were "squeaky" and changed those, and also did a courtesy wash / vacuum, even though the temps were close to freezing. I appreciated the extra attention. The waiting area is nice and comfy, and I was in and out in about 1.5 hours.

Jessica was awesome. Service was great. Waiting area was clean and food was good

Great service by Frankie Johnson!

Service department of BMW of Fairfax is truly excellent . They make sure that all repairs are completed in time, always keep customers well informed on status and cost of the work, and do everything possible to meet all customers needs.

Everyone there did a great Job. Everyone was friendly, courteous and knowledgeable. Drop off and pick up was quick and easy. Will definetly return for service when needed.

I drove in as a "walk-in" and waited about 2 mins until Thomas walked to me and kindly asked if I'd been helped. I told him the issue and he told me the techs would take a look and he'd be back to tell me the results. He walked me to the waiting area and was back within 10 mins with the diagnosis (nail in tire). I told him I purchased a tire warranty so he did all the legwork to find the paperwork and after I signed the work order, I was out within the hour. He kept checking in on me and was the epitome of professional and courteous. I will be sure to ask for him next time! Thanks so much BMW of Fairfax for the excellent customer service!

All around awesome service and friendly environment

Fantastic process and highly professional. The full team was extremely accessible and responsive. Moreover, they have been very prompt with follow up questions to ensure the experience met expectations and to schedule introductory technology sessions.

Erik B. did a great job listening and answering all of our questions. He’s a no-pressure salesperson that’s more interested in you being an informed consumer rather than buying with regrets.

Easy to make an appointment. Excellent customer services. Friendly staff. Offered a ride to the metro. Good quality of work. Kept me informed of the process in repair and finished in a timely manner.

Excellent experience. Extremely attentive salesperson. Great General Manager. Will be back for another car next year.

Shea Lueder was very knowledgeable, professional and helpful. The work was done in less time than estimated.

Wonderful. The staff was friendly and knowledgeable

MS. DANIKA CLARK ASSISTED ME QUICKLY AND VERY PROFESSIONALLY. SHE QUICKLY PROCESSED ME IN AND PROMPTLY CAME TO LET ME KNOW WHEN THE SERVICE WAS COMPLETED.

I was very pleased working with Jerell Latham when I brought my car for some repairs. He is polite, curtious and very professional.

I’ve been going to BMW of Fairfax for 18 years. I really trust their Service Department. Frankie is the best!

I have bought seven new BMWs from BMW of Fairfax, but this review is for recent service. I have taken all my cars there for service. For the last seven years, at my request, my service advisor has exclusively been Frankie Johnson. I have come to expect, and consistently receive, outstanding support from her. So, she is the reason for all the stars (except for the great service lounge, where I frequently choose to wait -- get the grilled cheese and bacon on multigrain with pepperjack!).

Jessica Villanueva is the Best Service advisor there. She takes great care of me and my car. Thanks for getting my car back to me before Christmas.

Service check was fast and efficient. Not as expensive as expected!

This was the second BMW we have purchased from BMW of Fairfax. Brian, was our agent for both purchases and we highly recommend him to any buyer. He understands the customer and the product and is extremely polite. Service for our first BMW, a 2014 320i Xdrive, was always done at the BMW Service Center in Fairfax. This is a topnotch facility with a very professional staff.

Two factory recalls handled with professionalism and courtesy!

The professionalism and responsiveness of the staff helped me decide to purchase a vehicle within a day

My husband and I visited two Bmw dealerships and we were not satisfied with their offers and customer service. So, we decided to give the Fairfax BMW a chance. From the moment we walked in, we felt welcomed. They treated us as if we were already their customers. Our sales person, Bryan, took really good care of us. He was very patient (since I kept changing my mind :D ) and was able to get us a great deal on a 2019 X3. My husband and I are so happy we came here and we love our new baby! Another positive thing about this dealership is that they are one of the very few dealerships in the DMV area that actually posts vehicle prices on their website. That way, you know what to expect when you get there. I noticed that this dealership practices excellent teamwork (and everyone respects one another). I would def recommend this place!

My service advisor was Shea Lueder and his performance was outstanding. He is the ONLY service advisor I will see at BMW. He goes the extra mile. Totally professional.

They have the best Maintenance Representatives I've ever encountered. They are courteous, extremely knowledgeable, and very effective in getting the problem resolved. The best dealership I've ever experienced.

One of the smoothest car buying experiences I have ever had! Bouch was extremely helpful in finding my desired car and answered all of my questions. The process itself went very smooth, and the staff at BMW of Fairfax were both professional and detailed. I will definitely recommend friends and family to buy their cars here!

BMW of Fairfax is my favorite dealer, Excellent service, great pricing and very professional staff and tech. Best BMW dealer in the area. Especially the advisor Lucas Sibold is very nice and professional, he always give you the best advice, thinking about your demand, highly recommend him

Danika was my service advisor at BMW Fairfax and she has the best customer first approach. She listens to exactly what I needed and got everything resolved and more. Also, the lounge area is very comfortable to watch TV and do some work as well. Free beverages and snacks while you wait!

My experience comes from the Pre-Owned portion of BMW of Fairfax. My "Client Advisor" was Mr. Jude Mudubuko. A very knowledgeable 14 vet at BMW. I was very impressed with his knowledge, customer care and devotion to making sure I learned all the features of the 5 series I ended up purchasing. Premier service without a doubt.

Petr was exceptionally professional and VERY courteous. He handled ever aspect of our purchase with care and skill. Petr was patient and used his considerable knowledge to ensure I was fully satisfied with the car I chose. He orchestrated a comprehensive session to get me familiar with the many features of the extraordinary vehicle I chose. This is one purchase for which I have absolutely no “buyer’s remorse”!

My experience with my Service Tech Tyler Parow was great. He was very professional and kept me up to date on my vehicle while it was being repaired.

All done right and on time. Credit much of this to Allen Capaldi my service representative!! Thank you again Allen!!!!!

Great attitude, great advice, great follow up. Mark simply makes it easy and painless.

I came in without a reservation bu they took me anyway! That is what I love about BMW of Fairfax. I will always go there.

This is the 3rd BMW I have bought from BMW of Fairfax and the second car from my Sales Consultant James Duerbeck. James is the best consultant I have ever delt with. He helped us understand all the options offered and helped us pick out the ones we really wanted. There was absolutly no pressure. The offer on the BMW we traded in was better than fair. The final price of the car was extremely good too. Since we special ordered our car, James kept us informed of the build and delivery status throughout the process . James' delivery of the car was super. He set up all the safety and operating features in advance. He them spent a lot of time going over everything we us, letting us ask all the questions we wanted . James is terrific and he really cares about delivering a great product. If you think you might be interested in a BMW, go to BMW of Fairfax andask for James Duerbeck!

Just bought a used BMW and went to the Fairfax, Virginia location for a 30,000 mile service. Great representative (Jessica Villeneuve), who is efficient, friendly, and knowledgeable. A wonderful first time experience with a BMW service center, with comfortable facilities, a clean loaner, and quick service. The only drawback? It can be a busy place at certain times.

This is what service should be. I highly recommend them without hesitation. Truly customer oriented and answered all my questions.

Ease of scheduling, courtesy of the support staff and completeness of service

Our service representative, Frankie Johnson, is the best service person I have ever worked with. It is the reason why I have had service done at Fairfax BMW. She has been great at diagnosis and she has never failed to help when asked.

I live in Florida, they are in VA... scary, right?! BEST car purchasing experience I have ever received and it was not local! Alex was outstanding, made it super easy, constant contact, beyond thrilled!!!

experience and knowledgeable staff.

quick competitive and comfortable

The dealership facility is very nice and had great accommodations. The cafe shop offered free beverages and snacks for their customers. The waiting area is nicely designed with comfortable chairs and big screen TVs. It was a great experience. And they washed my car.

My service advisor Frankie was outstanding. The best I have had since going to Fairfax BMW.

Staff were friendly and very efficient. Work was done in a timely manner and waiting room was very comfortable.

Increidble experience with entire leasing process. Highest recommendation!!

I had one of the best experiences while buying a car. Everyone was great, professional and friendly. I will definitely come back to this location.

Bought a 2007 X5 from out of state. Had BMW of Fairfax go over the car with a fine tooth comb and fix everything. The car is as good as new now!

Excellent service. I was quite pleased with the entire process.

I just wanted to take a moment to commend and thank the entire BMW of Fairfax Service Center team, and especially David Goldberg, for their professionalism and help recently. Long story short, I discovered I had a nail in my tire yesterday but had to work until 7pm. Despite closing at 7pm and my X5 not being towed to the dealership until 643pm, they were still able to take possession of my car last night, schedule for a new tire to be placed and also work in a needed routine service appointment this morning. They also managed to provide me with a loaner car at the last minute yesterday. And it only cost me $50 for my tire warranty deductible! All of this above and beyond customer service and I was thinking they wouldn’t even still be open last night. From the BMW Roadside Assistance to the towing service to the dealership staff, it was a 5 Star, wonderful experience. If you have to face a flat tire, it’s great to know there are people like this to make it as stress free as possible!

Excellent Everyone is friendly and attentive. Facilities are first in class and clean.

The support team is awesome. The service was professional, timely and responsive. Five out of five stars!

BMW employees are so nice and accommodating. They are the best!!!

The tech was able to resolve my issue at a fraction of the estimated cost by avoiding unnecessary work. Very courteous and professional service.

Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.

Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.

thank you to Mr. Babos and the rest of the staff for efficient and excellent service.

As the lease on my 2016 BMW 228i was expiring in less than five months I determine to take advantage of the year end BMW incentives and returned to BMW of Fairfax. This was my second experience with BMW of Fairfax and my first with James Duerbec as Delivery Advisor. James helpfulness was exceed by his insights and knowledge of BMW. In both instances with BMW of Fairfax I’ve had the pleasure of dealing with knowledgable car enthusiasts and I very much appreciate this. The F&I Representative for this transaction was Jaafar Soulimani whom I had the pleasure of dealing with previously. The lease return of my 228i couldn’t have been easier and now I’m enjoying a 2018 BMW 340i xDrive 6-speed manual (The Last Hurrah for manual transmission on the 3-Series!)

I recently got my 2012 X3 Power Sunroof Motor replaced at Fairfax BMW service center. Tyler did a great job and talked with my third-party extended warranty service on my behalf (I have read about unpleasant stories regarding these third-party extended warranty providers) - and they agreed to cover the repair cost without any hassle! I really appreciate Tyler's help and his dedication to make his customer satisfied.

It was easy and fast. Sales person was great and easy to work with. Finance department made it easy.

Very happy with FF BMW

I really appreciated the time Karim spent with me discussing my options. He was not at all pushy, and made sure I was happy with my decision. The processing department explained things thoroughly and did a very nice job too.

This was my first time going to BMW of Fairfax for service. Danika Clark was my service advisor. She made me feel comfortable with the process and made sure I knew how long it would take. By the time the service was complete I felt like Danika was a friend of mine for years. I felt like she was a family member. Thank you Danika

Recently had an annual service on our x1; always great advice and customer service from Frankie Johnson and the support staff there. Thanks again!

Had a good experience. Elena, the service advisor was helpful. I would like to receive service coupons for future service appointments.

The treatment I received when purchasing a used BMW from Fairfax BMW was the same type of quality of service you would expect to receive when purchasing new vehicle; to me, that is the mark of a great sales staff. Bravo.

No pressure to buy. Thorough. Easy to relate to.

Petr Mastny from the BMW Fairfax sales is the one to go to purchase your BMW! Henry Garcia from BMW Collision Center is simply the best! From the time we brought in my 4-month-old, 2018 BMW that was struck by a drunk driver, Henry's compassion, professionalism, and thoroughness turned this terrible situation completely around! He had an estimate provided in less than 30 minutes and then the professionals at the shop had my BMW looking better than brand new is 5 days!! Henry used BMW's notification system that will email and text you every day with the status of your vehicle and where exactly it is in the repair process. This was so helpful and I looked forward to that notification at the end of the day knowing that my BMW was closer each day to completion. Henry made us feel important and treated us with such respect. Once they pulled it around for our inspection, we noticed was washed and looked amazing! We cannot thank you enough Henry!

Tyler Parow was awesome

Excellent service, great pricing and very professional staff. Best BMW dealer in the area.

Brian Markulin helped me to purchase my first BMW. He is a very professional and friendly guy. After comparing deals from several dealers in this area, I found the price Brian got for me at BWM of Fairfax was the best.

James Park in Sales was outstanding. The entire process went smoothly and all of my questions were answered. I highly recommend James and BMW of Fairfax.

Great service, great service agent, reasonable cost

Elena was very helpful, professional and provided a trustworthy approach to the required service updates for my BMW 5 series at the 40k mileage mark. She kept me updated and ensured a quick turnaround while I waited.

Vehicle was brought in for a service recall. In and out in less then 2 hrs. Vehicle was bought, serviced and maintained at BMW of Fairfax.

Our service man Walid Khalil was really helpful and knowledgeable about his job. He immediately recognized my car issues and recommended the fixes that I need immediately and the ones that can wait.

Danika was great. She made the scheduled service painless and she was very helpful.

The whole process was smooth, efficient and very professional!! Alex was incredibly knowledgable and gave honest answers to questions! I highly encourage anyone to look at this dealership. Great inventory and I’m thrilled with the purchase. On a side note, the FOB had a low battery. I went in and it was changed with a fresh battery...no questions!

Very pleasant experience. Service adviser was very forthright and candid on what is needed and what is not. Only negative is that when I picked up the car, I noticed a large 'ding' in the door. They didn't point that out to me -- they should have. But, when I brought it to their attention, they readily agreed to get it fixed.

I had a wonderful experience at BMW of Fairfax. I was buying my first BMW and Zen was great to work with. He was professional, patient and very helpful stepping me through buying the car. I love my new car!

Shea Lueder is a great service advisor. All of our experiences have been top-notch. He is attentive and sweats the detail!

I have not had much luck with BMW Fairfax in terms of timely repairs. I had an appointment to replace a flat tire and was told that the wait was two hours. This was not going to work. Danika went above and beyond to get the tire replaced within one hour. She was kind, professional and understanding. I think BMW needs to step it up in terms of service. Don't get in the habit of 'they bought it, we can relax.' You need 100% customer service all the time. Danika did just that!

Excellent customer service. the entire process was seamless and efficient. all staff involved were professional and competent.

I had my first experience at BMW of Fairfax this week. I was fortunate to have Danika as my service representative. She was personable, warm and knowledgeable. She made the service experience easy and she was extremely thorough when it came to coordinating corrective actions and handling a recall. Thanks Danika.

Great service on my BMW 528

Repair and warrantee work done right. You do need to get a good service agent that cares and Jessica is great

We live in Vermont and purchased from BMW of Fairfax. Dealer described car perfectly, had all of the information available on line, and had me in and out of the dealership, test drive and all, in 75 minutes. James was great to work with. he was extremely helpful and responsive prior to the purchase and to no surprise has been great in follow up items. Highly recommend BMW of Fairfax as this was a great car buying experience.

We live in Vermont and purchased from BMW of Fairfax. Dealer described car perfectly, had all of the information available on line, and had me in and out of the dealership, test drive and all, in 75 minutes. James was great to work with. he was extremely helpful and responsive prior to the purchase and to no surprise has been great in follow up items. Highly recommend BMW of Fairfax as this was a great car buying experience.

My BMW is a million years old, but the staff still treated me like I had a million bucks.

I came in for regular maintenance, had as usual a great experience. The staff was cheerful, welcoming, and attentive. Laszlo Babos was excellent, (10s across the board), It is worth it to me to drive farther, pass other BMW dealerships, to receive the quality service provided by Laszlo and his team.

Excellent service, answered all my questions, and my car was ready when promised. Thank you!

I have had the absolute best experience at this BMW dealership!! If you want to buy a BMW, don’t consider going anywhere else. Please ask for Jude!! He is the most knowledgeable salesperson that I have ever met at a BMW dealership and I have owned 3 BMWs. He found the perfect car for our daughter which gave us peace of mind! Additionally, Mirium was extremely helpful in explaining the finance process and this dealership stands out against the other BMW dealerships in very way!!

Replaced tire, refilled coolant, replaced interior compartment door.

BMW Fairfax service center immediately services my car, provided a loaner car, and Jessica provided professional real time personal service.

Service Advisor was great and very helpful. Advisor provided good info about car and had helpful recommendations about doing towards my car.

Look up James Park when looking for a used BMW. He was knowledgeable and respectful. James went above and beyond to make sure that my wife and I had the information we needed to make the right decision. Thanks James! Joe and Tracy

Great service, quick responds to email, even check in with you after you have completed your service. 5/5

def recommend. great service from tyler and team at this location

Great experience at BMW of Fairfax! Lucky to have Allen.

My new Service Advisor Frank provides excellent customer service. Have been a customer for many years and always satisfied with the work performed. Appreciate availability of loaner cars.

I’m leasing a brand new BMW 320i, less than 2000 miles, got it in August . I’m currently waiting for a guy to come jump my car since my battery died overnight. the wait is over an hour. I’m getting a warning that my hood is open. I’ve never opened my hood. The service center tells me they don’t have any loaner cars until 3 November. I’m already missing work today. Based on my experience today, we’ll find out if I continue to recommend them. I’d love to be contacted to see what the dealerships plan is. Things go wrong with cars, I’m a little surprised that something has gone wrong so soon, but it’s going to be the service I receive today that will make the difference.

Everyone I have come in contact with is always friendly, hard-working, considerate, & knowledgeable. Elena was wonderful and took great care of me. Special thanks to Mark Stout, Christian, & the 2 other gentlemen in the service garage who were so kind and made sure that I didn’t wait too long for my car.

Where to begin! Exceeded all expectations! Erick Bautista was AMAZING to work with! Really listened to what I was looking for in a new vehicle and went above and beyond to find it as well as helped with a complicated (and stressful for me) trade-in situation. He was always super friendly and courteous and helped with all of my questions. The dealership as a whole is incredibly well run and staffed, is highly efficient, and exceeds the level of customer service you would expect even from BMW (which is known for outstanding service)! I am in the military and therefore have used numerous dealerships in multiple states and this is by far the best. Will recommend to friends and colleagues and felt compelled to write this post. Thank you BMW of Fairfax! I love my new X1!

Strong service department with staff mindful of the needs of their clients.

Excellent services. The staff was awesome, very friendly, and aware and it provided us with detailed instructions and informartios. BMW always is giving me safe and accurate services.

Always the BEST prestige customer service every single time! Lucas and Robert are absolutely amazing! I will forever bring my BMW’s here.

My Service Advisor, Frank, was outstanding. Very knowledgeable about the car, answered all of my questions, informed me of the Café, and promptly took care of my concerns with the car. Not only would I recommend this Service Center, but I would recommend that you ask for Frank Khalife, too.

Ms. Johnson and Robert, service tech, always make my visits to the service dept at BMW of Fairfax easy and efficient. I trust them with my car!

I had a wonderful experience shopping for my BMW at Fairfax BMW. My salesman, Jude is awesome. He made me feel relax and comfortable, to tell you the truth I was very nervous. He was kind and patient. He continued to answer all of my questions and texts about the car. I finally arrived in Fairfax to take my beauty home. Jude was right there. Also, I want to give KUDOS to Andrew, the financial manager, he was wonderful, I was scared out of my mind thinking This is the part where They’re going to tell me “I’m sorry but at this time you are unable to purchase this car!” That wasn’t the case. Andrew continued to work with me, all went well. On September 29, 2018 (my birthday was September 23, What a terrific birthday present) I returned to Fairfax to take my beauty home. Everyone loves my car and they’re asking where did you buy your car?” Of course, I tell them BMW of Fairfax! Love you guys and thanks a million Lisette🌹

Mark Stout is a top notch client advisor at BMW Fairfax Service Center. He has been my client advisor for four years and Mark has always ensured problems with my car are resolved. Thank you, Mark.

I always get great service at BMW of Fairfax. East to make appts. and work done efficiently.

I brought my car in for a recall repair and had a great experience. My service advisor was friendly and professional. The waiting area was very comfortable and my repair was done in a reasonable time frame.

Henry Garcia and his team kept me up-to-date all through the process and you would never know that it had been rear-ended because of the professional work that they did!

Both the service itself and the information provided before, when checking in, and after were spot on and timely.

David was a pleasure to work with--professional, efficient, and effective. Explained things well.

I'm new to the area. First time I've had to do a safety inspection on my X5 as the previous state I lived in didn't require them. I rolled in in the afternoon without an appointment and the experience was seamless...red carpet treatment really. The service advisor could not have been any nicer! I had a two hour wait but the lounge area with coffee bar is lovely. Only thing missing was Champagne 😜😊

James Park went above and beyond to provide a quality service in all aspect of the process. if you wan to buy a car from BMW of Fairfax talk to James Park.

David was super helpful and great !

Had complicated repairs. The advisor (Mr. Babos) kept me well informed and secured a loaner car for me. The repairs were done to my satisfaction.

Friendly, efficient, knowledgeable service. I'll be back.

I received great service from Mr. David Goldberg and the technicians who serviced my car. All the BMW employees I encounter in the Service Department are very professional, informative and kind.

Petr Mastny was very knowledgeable and professional in helping us buy a 2019 BMW X3. It was a pleasure doing business with him.

I was blessed with an amazing sales representative (Asad) and financial representative (Maryam). Together they conspired to blow me away with their professionalism and service. I'm an extremely picky customer and asked a ton of questions, but not even on one occasion did I ever get treated as if I were anything less than a valued customer. I'd highly recommend this tag-team of excellence to anyone seeking to purchase "The Ultimate Driving Machine!" Thank you!!!!!!!

Great job repairs were done timely and the attendant was polite and knowledgeable.

Excellent service for recall. Service completed quickly, while I waited.