Just had a great experience at BMW of Fairfax Virginia when ordering, purchasing and receiving our 2023 BMW X3 xDrive30i. The lease was coming up on my 2020 X3 and wasn't sure that I wanted the same vehicle but went to talk to Thomas (who sold us my first X3) and I am glad we did. While the car sells itself Thomas went over all the available options and prices, along with some long-term customer benefits and it just made sense to stay with what we liked. Thomas showed us various models, colors, interiors, and technical options that they had on the lot, and with being able to order and receive a new vehicle in a short period of time, it just all came together. We ordered the X3 and received it about 3-weeks earlier than 3we expect and Thomas called us one morning to say the vehicle had been received, when did we want it, we said how about tomorrow morning, and it was done. The dealership works as a team, Thomas, due to an illness, arranged for Nick to meet with us the next day and go over the details and Nick provided a very comprehensive tutorial on the functioning and capabilities of the 2023 X3. Nick is in training to become a xxT sales representative and he will do great in that position. Nick knows the BMW interior and he explained every function with knowledge and clarity. Even though we had a 2020 X3 both my wife and I were able to learn a lot of new stuff. After Nick we met with Ebrahim who walked us through the financial end of things and actually showed us a couple areas we could save money through the length of the lease. It was indeed a team effort and a great experience. Thanks, one and all.
James Joyce
Mar 22, 2023