Quick service. Great customer service. Everything covered by warranty

We had a great experience with BMW Fairfax. They were attentive and knowledgeable, but not pushy. When we went in to pick up our car, it was ready to go and impeccably clean. Kudos to BMW for hiring our military vets too! Abed was great!

Always friendly and courteous employees, detailed service explanations and great facility with free snacks and drinks. Highly recommended..

I leased my X5 car three years ago. I am happy with the car and decided to buy it. I went to BMW Fairfax and met with financial associate, Mr. Ebi Farhanieh. He was very helpful, and explained everything and did his best to give me every discount possible on extended warranty, extended maintenance, insurance and called several banks to give me the best interest rate. They inspected the car, did what need to be done and updated the GPS. I am pleased and satisfied. Mr. Ebi was very friendly and his associate Mr. Jaafar and all the workers there, were all very helpful.

By far the best service experience I've had from any dealership! My Service Advisor, Lucas was extremely professional and responsive to all my questions. He even followed up with me after my service to ensure I was satisfied with my service. You could tell he truly cared! I will absolutely be back to see Lucas for all my future service needs.

Very pleasant

Brought my X1 in for service for 2 recalls. I was 10 minutes before my appointment time at 7AM. There was a long line. Shea Lueder Took my car in and explained everything and less than 10 minutes I drove out the parking lot in my loaner, off to go to my meeting in Maryland. I highly recommend Shea to everyone, he listens attentively and gets things so quickly.

Great job. Replaced parts under recall and one of the best cleaning jobs after service I have seen in 10 years.

Great experience at my service appointment and all issues were addressed well.

They said the repair would take about an hour and it was done in 30 minutes. Very friendly staff. Great experience.

Got my car back from a scheduled maintenance - washed, clean, and on time. These guys always do a great job Shea Lueder was my service rep and he kept me up to date on car needs and took great care of me.

ExcellentExcellentExcellentExcellentExcellentExcellent

Wonderful experience. Wish other service departments were as good.

The technician Robert Lolakas, is the best technician I've ever used.

Over all it was really a pleasant experience working Knowledgeable Service Supervisor. Quite Happy with Service Work.

Great job and on time. Diagnosed correctly and replaced part.

Good service and professional people. James was good and kind. Recommend this dealer

I took my 5-series here for a drivetrain malfunction and was disappointed at first due to a number of small things that added up to a disappointing experience. I provided feedback through a review and was contacted by my service advisor quickly the next day with additional clarification on the work performed and mentioned that BMW of Fairfax was happy to correct the issues noted during a follow up visit. Overall, the car is fixed and the drivetrain malfunction diagnostic was more complex than originally anticipated. The professionalism of the staff and dedication to excellent customer service went a long way for me and exceeded my expectations.

Bosh at Fairfax BMW (used lot) was so helpful from the start till the very end. One of the best sales agents I have dealt with.....my x6 is so much fun to drive.

The all crews were helpful and perlite. I was satisfied with their help and repairment.

i took my vehicle in for a saftety inspection. the service was fine and timely. upon completion I was informed that my vehicle was being washed. I was not told where to pick up my vehicle when it was ready for pick up. I assumed it would be outside of the waiting area, after an hour i finally asked and informed where my vehicle was located. If I was fully informed when I paid as to where my car was located I would not have wasted my time.

Just bought an X3 from this dealership. The experience could not have been better. Every detail attended to with efficiency and professionalism. Great staff!!

Again. It was a pleasant experience. Fast courteous and professional. Doesn't feel like a work shop. Mark makes me feel welcome as usual. Thank you. I am a BMW fan for life.

Excellent, courteous, well-informed service today from client advisor, Jim P. & finance manager, Drew C. And we love our new (to us) CPO car.

Top notch as usual; devoted the right amount of time. Explained the work; handled my service well. I have been coming here for 12 years. The best.

Mark Stout is my service advisor, and he is a great problem solver. I had made an appointment for a safety recall through there central appointments line. When I showed up, there was no record of my appointment or the loaner car. Mark Stout personally apologized and personally scheduled me an appointment when they had a loaner car available. They completed the recall, and Mark called the following day to see if everything was OK with the car. That type of personalized care means a lot, even when their scheduling processes break down. Thank you, Mark.

Sent BMW in because someone hit me. First, they were very flexible with timing. Second, when the other person's insurance underestimated BMW of Fairfax Collision Center worked with that other insurance company to get extra funds. Second, work was timely, and it was not an easy fix. Got front and back; side to side. Then I let... Third, the quality of the work was jaw dropping. The last time I saw the car like that was in the showroom. Great communication, and completely worth it. Highly recommend.

Excellent and efficient process willing to work with you and no smoke and mirrors sale pitch

This dealership is amazing! My mother wanted to replace her mustang with something more comfortable. We arrived and were immediately assisted by James Park. He was patient, understanding, knowledgeable and had a wonderful attitude. The car was priced perfectly. I work in the car sales industry and was pleasantly surprised by that. The trade value was on the money. Didn't even have to negotiate. We went to finance and finished the deal with no pressure. Ebrahim Farhanieh was quick and precise in showing my mother the best options for her. I also had the opportunity to speak with Mike Walker, the GM, as he personally thanked us for our business. A perfect experience! We will definitely return!

My Husband and I felt very special upon arriving to this place. As soon as we parked JAMES PARK opened the door of our car and warmly welcomed us. He was very polite, genuinely nice. And that was just the beginning, he made sure we are being helped and assisted from test drive to financial processing until signing up papers. The process was very fast and thorough. Even in the end he made sure that the car was washed and full tank before we pick it up. The plate number was already process and everything is set. Hassle free for the customers. I highly recommend this place, and all the employees are very welcoming, helpful and courteous. My husband was very happy and had the best experience ever. Thank you James and the staff for making this happen, we couldn't have this car without your help. I so love the car! Everyone in the family loves it! Thank you so very much!!! Purchase date 5/23/17

Outstanding support from start to finish. Extremely courteous Service Manager!!! The loaner expert sent me on my way with a great loaner!!! Fairfax BMW is the best due to the stellar professionalism of its employees and absolutely great service!!!

The work you did on my car was excellent - it looked brand new!

Great selection and amazing staff! The GM Mike Walker introduced himself and made me feel right at home!

Very friendly and professional team. They provided the service necessary in the time frame and at the price (expensive) they quoted. Arranging a loaner car was fast and simple. It did take them 30 minutes to deliver my care after I had paid for the service. That was a little frustrating.

Konrad M is a true professional service advisor. Makes going to service a good experience.

Mr. Stout, our service advisor gave me an estimate time for my 10.000 miles maintenance, he exceed my personal expectations , I got my car with all the maintenance done, vacuumed, and clean in less than 2 hours. The waiting room was comfortable, the snack bar free, and drinks and customer service excellent. I really love this Service room, I have been with 3 BMWs customer and they are the best service in No VA area.

Great Service, Service Advisor, committed, invested in what he does, and time frames of the client. Wonderful waiting room and complementary drinks, and car wash. We really recommend our Advisor, Mark Stout.

This was my first experience with them and it was great! Best experience buying a car I have ever had. I will be back for sure!

I bought my BMW from BMW of Fairfax 7 years ago, with total satisfaction at every encounter. In fact, I live in maryland but drive to BMW of Fairfax regularly because they are that good. My current service advisor Mark Stout is awesome, and Mike Smith before him was also awesome. BMW of Fairfax is always professional, always expeditious in getting repairs done, and always knowledgeable in helping me to understand my current car condition, whether of not an immediate repair is needed.

Excellent routine maintenance and state inspection. Hassle free, courteous treatment, done in a timely manner.

Reliable service which has led me to continue bringing my car here for regular maintenance. It's also very convenient to have a loaner car provided so you can continue with your normal day and pick up your car in the evening.

The sales person and the financial person were very pleasant to work with!!

My Client Advisor was most professional, courteous and attentive. The experience with my purchase was wonderful.

A little slow in providing my car once I paid the final bill.

Professional and efficient, focused on services requested and quickly completing service

Frankie, my service advisor, is top notch. Her knowledge, professionalism, and efficiency are what all advisors should strive for. She is extremely customer focused and always makes me feel deeply appreciated for my business. Robert, my technician, is excellent with my older model BMW. I would follow him anywhere....he is very skilled and always takes care of my car as if it were his own. His skill and personality are what earns loyalty.

Great place to bring your BMW for all the services needs, also great people assisting customer. I really recommend this place.

Bush and Andrew exceeded expectations in all angles of the car buying and financing process!

BMW in Fairfax provides outstanding service and maintenance to my car.

Laszlo was great. He answered all the questions, provided coupon for a discount and was very pleasant to work with.

Buying a car is always a pain but BMW of Fairfax made it as painless as possible.

Honestly, the service was impeccable and they were very helpful and professional. They took my car in right away and I had no problem getting a loaner. Thank you!

So happy to have the convertible top working again!!

This was my first visit to BMW of Fairfax. Leon Zelensky was my service adviser and was pleasure to work with and kept me updated on the progress of things. Besides the service I had them do an interior detail of the car and it looks fantastic.

From the moment I sent my first email to BMW of Fairfax they were polite and eager to try to make us feel comfortable. When we arrived at the dealer to see the car of our choice no salesman rushed us they simply asked if there was anything they could do to help. From that point on until the time we left EVERYONE was polite to me and my wife. OUTSTANDING buying experience

I have serviced my 2006 530 BMW at BMW of Fairfax for years. They are excellent! Quality repairs, Frankie Johnson is always spot on with her diagnosis and the car is ready when they say so and always complete. I will take my next BMW to Fairfax!

Great Job on collision repairs. Look like new! Thank you Henry for keeping me informed on the progress of the repairs.

My fiance recommended this dealership because of positive experiences with them, he was right. My experience with Fairfax BMW and John Park was a good one. Mr. Park, my salesperson, was very knowledgeable about the vehicle as well as being honest and forthcoming about the background and history. In the buying cars over the past 20 years, I have never had a salesperson go as far as Mr. Park has to make sure I had the opportunity to see the car during its' process of becoming Certified Pre-Owned. He kept me abreast of every step until I had the chance to test-drive it. Mr. Park was very confident in that he could not only match my source of financing the BMW, he could beat it. He was correct, because he did. I have referred two possible purchasers of BMW's who are interested joining the Fairfax BMW family just as I have.

The service facilities and immaculate, and the staff, from greeters to loaner car folks, to the cashier are very friendly. And, the requested repair was completed the first time, and quickly too.

recently I've upgraded my BMW 5 series with X5 at BMW of Fairfax. This is my second car from this dealership and had smooth buying experience again. Couldn't ask for more. Have to say, Dennis (Sales) is an awesome guy to work with. He doesn't push you on cars in their lot, like other dealerships, he will work with your requirements (BMW has ton of options in every make) and help make the decision with ease. Highly recommend Dennis. Thanks to John for a) giving value to returning customer and b) staying up late to make this deal happen. Overall, BMW fairfax has great prices and awesome staff.

Good work, only took longer than expected, thanks.

I would like to acknowledge every single person I dealt with at BMW Fairfax for their professionalism, courtesy, and providing a great pre-owned vehicle at a fair price. Alex Zelkin in Sales is awesome , Chip and Qais the sales managers, and Andrew the finance manager, I have purchased many cars / this was by far the best experience.

Takes too long to complete paperwork after deal is done.

Great experience with these guys after a poor experience at a different dealership. James Park did a great job in assisting me find the right vehicle and made sure the purchasing process was smooth and not time consuming.

As always, Abed was a pleasure to work with. Well worth the 10+ hour drive to get excellent service and the best deal. Thank you so much! I appreciate your time and patience. After doing 4 transactions with this dealership, I highly recommend them.

I actually look forward to taking my car in for service at BMW of Fairfax. The facility, staff and service are all the best in the business.

I received excellent services from the dealer. Christian and his manager John are highly qualified and extremely knowledgeable professionals. They know their business well and they try to understand and respond to customer needs. They demonsteated very high standards of customer care.

No problems, great service, would recommend the dealer to others.

Very quick and painless experience. Great value compared to everywhere else I searched and test drove.

quick and efficient everything I had hoped for when I took my car in.

Al, my service advisor worked with me to get my left front tire replaced. Initially, the records showed that it was not under warranty which would have meant over $300 out of pocket. I couldn't find any tire warranty paperwork and Al went back and found that I had a warranty with another service and got me out of there with zero out of pocket.

Mark Stoudt is my service writer and he is simply wonderful. He is attentive, customer oriented, responsive, patient and knowledgeable about all things relative to my car. The Service shop is well run and very user friendly. As a former Mercedes owner, I sincerely appreciate this well managed, well run shop (the Tysons Mercedes Service Shop was a nightmare: long waits for a service rep, over charging for things that should be warranty work, an onerous loaner program etc etc.) The BMW of Fairfax Service Center location is not convenient for me but the service they offer makes it worth the extra time and effort. Highly recommend BMW of Fairfax for purchases and service!

It. was an easy decision for me to choose a BMW car again. It was a pleasant experience buying a BMW at BMW of Fairfax. The staff at BMW of Fairfax is friendly, helpful and knowledgeable about their products.

Just got my car back from a scheduled maintenance - washed, clean, and on time. These guys always do a great job Alan is my service rep and he remembers me every time and takes great care of me.

A great service department. Easy to schedule service when you want it.

I came in to have my car looked over for any issues as well as an oil change. I was told the wait would be about 2 hrs. I did not mind as I had not made an appointment. During the wait, customers was able to enjoy free coffee, drinks, and a variety of snacks. They also had some hot/cold food items for purchase. The wait areaa was spaced and comfy. I ended up getting my BMW completed within an hour and the customer service from the service department was beyond exceptional! Would highly recommend:-)

I have purchased used and new BMWs from this dealership. I had some issues with the CPO(used) car which were quickly addressed by service. This dealership is smaller and older then most but sales and service is great.

Mark my advisor was amazing ! Fast and efficient . I was in and out and he walked me through the whole process!

There were a few hiccups but they worked with us well to get them resolved. I only wish they had told me up front that the car I purchased only had one key.

I purchased a new 328 from James Duerbeck - it was probably the most enjoyable car buying experiance I've had (I'm almost 50...okay I'm 50). James made this experience easy in a couple of ways - he's a car guy and knows BMWs inside and out but explained everything in simple terms and didn't make you feel like a fool. Secondly, and more importantly (to me), he eased my mind on spending on a new car - this was my first new car in about 15 years and he took a lot of time going over safety features, warranty etc.....again, I truly recommend seeing James Duerbeck if you're looking for a BMW.... Only downside is the facility is located at an odd intersection.

A second great car purchase from this dealership thanks to the work of James Duerbeck. James is patient, scrupulous and careful in his work and he makes the entire process pleasant and easy. Many thanks!

A second great car purchase from this dealership thanks to the work of James Duerbeck. James is patient, scrupulous and careful in his work and he makes the entire process pleasant and easy. Many thanks!

James Duerbeck assisted me in the leasing of my 3rd BMW. James was very professional and took care to make sure my needs were met. I highly recommend James and will call upon him in 3 years when I am ready to lease my next BMW.

BMW of Fairfax was quick to verify the source of my problem. When they discovered it was related to a prior recall repair recently completed which also involved an overlooked electrical integrity condition, they repaired the electrical connection fault at no charge to me. Work was completed very quickly.

My Service Advisor Allen Capaldi always sees to it that I am provider excellent BMW of Fairfax service

Excellent experience. Great selection of used cars and great pricing

Jerell Latham always provides excellent service. I ask for him every time I call or visit because of the great customer service he provides. BMW of Fairfax is the best place in the region to get factory authorized repairs and service.

It was all done easily. I got a better deal than I was expecting.

Service opened early, service manager Frankie Johnson took charge, inspection and service were completed expeditiously. New rear tire, brake fluid replaced according to recommendation, vehicle check completed and car was washed and dried as I picked it up.

Nice dealership with relatively small but high quality selection of cars. Test drive went ok.

We were a walk-in not previously scheduled. The service tech was initially very friendly and enthusiastic. However when it came time to sign off on the bill he went out of his way rudely to mention we were a bit early for regularly scheduled service

BMW of Fairfax provided me with outstanding service during my visit on February 17, 2017. Their Service Representative, Ms Andreea Rebaltescu, was professional and knowlegeable and ensured that my BMW X5 received all services that were required and NECESSARY. I highly recommend BMW of Fairfax for all BMW owners who require vehicle maintenance and service.

overall it was very good but should not have taken so long. My car was there at 10 a.m. and still not ready at 5:30.....had to forego the cleaning.

Salesperson was great. Very easy to deal with and knowledgable. Not pushy.

Professional and customer service oriented. Frankie Johnson is an excellent service rep.

I have 2 BMWs and have been using this location for several years. My service experience has always been very positive (i.e., professional, timely, and highly responsive to my questions) I have questioned the cost of some repairs that were reasonably resolved. I directly attribute my repeat patronage to the professional touch of Service Rep. Jerel Laham who greets you with a smile, very knowledgeable of service matters, and keeps you informed on your vehicle service status from the time of entry to departure.

Mark Stout is superb! I bring my car only to BMW of Fairfax because of Mark's hands on approach, thorough guidance from the beginning of my service all the way to check out. And always updating me on the status of my service!!!!

Service is always prompt - no waiting for rep to show up. Work to be done is clearly described before hand.

Great customer service by my service advisor and the loaner car rep, car was done at the time promised!

Bought a car hear a year ago and just had my first service. Very friendly and helpful staff in both sales and service.

Great job.

Fairfax bmw is a experience the all Bmw owners should encounter. Professional, timely, and always courteous! The repair work has always been spot-on. Never having to take it back for the same repair. Team Fairfax Bmw is the absolute best!! Luis mechanical skills second to none!

Great communication. A pleasure to do business with.

Good service and good service reps. Took much longer to get my vehicle ready and did not even wash the car due to the machine being broken.

Overall experience is excellent with respect to the service provided by the BMW Fairfax staff, advisors, personnel and everyone in the team.

Did a good job in repairing/fixing a damaged cooling pump.

Jerell was amazing. Always accommodating, thorough and friendly.

I like the folks and the surroundings. Konrad Malinowski is an excellent service advisor

Excellent. Work done as promised even though I arrived without an appointment.

New fuel pump installed because of recall. Car has unbearable gasoline smell inside, even after keeping all windows open for 24 hrs outside. Must return vehicle to shop.

Best we could get in Nova region.

I bought a 2014 BMW 428i X-Drive at BMW of Fairfax on 1/16/17. I chose the dealer because when I searched the internet they had the most cars matching my search. It is about a hours drive from my home but was well worth the trip. The salesman, Justin (goes by Rick), was great. We needed to test drive 5 cars and he was very helpful and patient. Choosing the car you want is a big decision, and he helped us sort through the pluses and minuses when comparing the cars. We finally settled on the 428. The finance guy was great too. He explained our options and helped us choose what was best for us. We love the car and were very happy with the entire experience at BMW of Fairfax.

Lucas was great! He got all my service issues resolved and followed up after the visit as well!

Very Good - Very friendly and great customer attention. Could benefit by having better time estimate on work to be done.

Best ever service and accommodations for customers. My service manager was the greatest as usual.

My BMW needed scheduled maintenance and BMW of Fairfax delivered very well. My advisor Laszlo Babos did a great job as usual.

Nice place, good service ..................................

Both the service advisors and mechanics do a very nice job at BMW of Fairfax. The facility is clean and I have never had an experience in which a repair was done incorrectly and had to be brought back in. My service advisor, Leon Zelensky, knows these cars well, and takes a lot of pride in what he does.

Was in for drivers side airbag recall. Waited for the car. Had me in and out in 50 minutes. Have had my car services there for years.. They usually wash them but didn't his time. Maybe because it was a recall and I wasn't paying....or they simply forgot

I had a very pleasant experience buying a new BMW from the dealership. Jame Duerbeck is a straight shooter who does not play games. Besides the first face to face meeting, we were able to communicate and negotiate through email, text and phone until the delivery of the car which save me a lot of potential hassle.

I had an excellent experience. The service personnel are very attentive and personable.

I hate taking my car in for service, but I love going to Fairfax BMW, as oppose to the BMW service center closer to me in Prince Georges County. Though the service is EXCELLENT at Fairfax BMW, I feel respected as a customer spending the money I spend to keep my car functioning properly, as oppose to being treated like I am bothering the Service Reps or more importantly, NOT GREETED when I walk in the shop. In a nutshell, I travel 30 miles out my way to Fairfax BMW, because of the service you provide...Keep Up The Great Work!!!

Called with urgent dashboard notification to "bring your car in to correct Drivetrain Malfunction". Called and was taken immediately. Service Advisor Erika Nelson handled the problem rapidly and I was on the road with the repair in 2 hours!!

Friendly and patient sales representative made it an enjoyable buying experience.

Every staff member at BMW Fairfax went out of their way to thank us for coming out and helping out every way. I especially want to recognize John Hayes and Brian Markulin for helping me select the best car for my needs and helping getting the deal closed quickly. Well done BMW Fairfax!

They did not have loaner car for so I had to wait in the dealership for three hours.

great people at fairfax bmw. patient and willing to work to find the best deal and the car to match my needs

I arrived a few minutes prior to my appointment and was immediately taken care by my technician Jerrell Latham. I was also given a loaner which I requested for my appointment. This really allowed me to run other errands while my car was being serviced. It was an excellent day.

Several years ago I bought a 5 Series from a competing dealership. Though I absolutely loved this car, the sales process (and subsequent service) was so miserable that I had serious reservations about buying another BMW. But serendipitously just as I was beginning to look for a new car, my wife met BMW of Fairfax general manager Mike Walker at a concert and told him about my experience. He graciously offered her his personal cell number, telling her that I should call him and he would personally take care of me. And boy did he. I called Mike, told him what I wanted - dark-colored 535xi, preferably with M Sport - and he invited me to come to the dealership the next afternoon. As soon as I pulled into the lot I saw 535 parked right in front with my name on a VIP sticker hanging from the rearview. Nice touch, I thought, but this was only the beginning. As soon as I walked in, I gave my name at the desk, and was soon greeted by Jim Sabo, a soft-spoken but deeply knowledgeable client advisor who has been with BMW of Fairfax for 14 years. Key in hand, Jim immediately led me to "my" car for a test drive. Jim started showing me the car's features, but when he saw I was already familiar with the iDrive controller, etc., he stopped himself and offered to just let me drive it. (This was the first of several examples of Jim being very respectful of my time.) I drove the car about 2 miles, and while nice, I didn't love the way it handled. Reasoning it might be because it lacked the M Sport package like my old car, I asked if I could test out one with M Sport. Jim found one matching my other reqs, and maneuvered four cars out of the way in the lot to get it out for me to drive -- despite knowing that I would be unlikely to buy it because it was white. I went on this second test drive, and although it was smoother, I still didn't fall in love with it the way I did my old one. So on a whim, I asked if I could test out an X5 SUV, but only one with 20" wheels. Jim found me one, and I immediately took to it. The handling was far smoother than I remembered from an X5 loaner I once drove, but I was concerned about pickup. I asked Jim if I could take it on the highway, and although it was frowned upon by the dealership's insurance, he let me do so anyway. After a mile on I-66, I knew I wanted an X5. But not just any X5. I wanted an X5 with an M package, and the dealership didn't have any. So Jim looked at all east coast dealers, and found me the perfect one at an NJ dealership for transfer. Now came the dreaded part, negotiating. I came prepared knowing BMW's formula for invoice price and wanted to work from that. But to my pleasant surprise, the "Sonic" sticker price was several hundred below invoice price. Mike came in the office, and when I asked him how this was so, he told me they makes money on the backend from financing, etc. And then he told me something else I'd never heard before: BMW allows for buying down the lease rate with refundable security deposits. Mike showed me the math how this would translate to a 40% risk-free return over three years. He then brought in John Hayes, the new car manager, who patiently answered 20 minutes of my lease questions. Mike then worked up the numbers, even dropping the price a bit to maximize the ROI of the deposits. After I mulled the offer, Jim asked for the sale in the warmest, lowest-pressure way I'd ever seen, and I accepted. He immediately called the other dealership and my car was on its way. Now, after being so satisfied with this process, I told Jim & Mike that my wife was also thinking about a new car, and I told them her price range. They found the perfect X1; 4 days later when I picked up my truck, she began a similarly pleasant & successful process with Jim. (Mike also hooked this one up hard - she'll also write a review). I could go on and on about about how great this experience was, but I'm out of space. I'll close by saying I'll be a BMW of Fairfax customer for life.

Great experience; price was very good, and was completed quickly

The whole process was very enjoyable. My sales person was very knowledgable of the product, and did everything to make the buying experience enjoyable.

Fantastic, hassle free, no haggling experience. Best hour ever spent buying a used car. Salesman Rudi was great as well as manager Andrew. They made it all soooo enjoyable and I love my "new" Acura MDX.

Car was taken at appointed time and work was completed in a timely fashion. Facility was comfortable and it makes the wait-time inviting, making the wait seem brief.

Thomas Casey made it so easy. It was my first time leasing an X1, I was in and out within 2 hours. Thomas is very knowledgeable about the cars and we cut through the bottom line really fast. It's a win- win situation, everyone is happy, I drove home in my new shiny X1 with full options and the price I want. I highly recommend Thomas Casey at BMW Fairfax to everyone.

I have been shopping for a BMW 5 series for a couple of weeks. I visited a variety of BMW dealerships in the DMV area. All experiences were pleasant and informative. BMW of Fairfax rose above the rest though. James Park was my Sales Executive and was very informative about the different features of the 5 series. The exact vehicle I was looking for was on the lot which speaks to an excellent inventory. After I found my wishlist 5 series, Andrew Caprio, Finance Manager, took great care of me. He clearly explained different financing/warranty/maintenance options and nothing was pushed. The whole process was expeditious but not too fast. I appreciate efficiency. I fully recommend the BMW of Fairfax team and especially James and Andrew. Thanks for my own Christmas present!

Professional and courteous service advisor; all around great service!

Andreea was fantastic. She kept me in the loop through the process and exceeded my expectations. I love the new pay online option. It took two minutes, and when I arrived, the car was ready. I picked up a few things for Christmas in the boutique shop (extremely helpful staff). A few signatures, then done. Thank you Andreea, and thank you BMW of Fairfax

Competitive deals. Wide options of equipped vehicle that would meet any one's needs. Smooth purchase. Nice facility and helpful staff.

I had some curb rash on my rim and Lazlo and the team took care of the issue in an expedited manner with great communication throughout the process.

First and foremost, BMW Fairfax has an absolutely wonderful walk-in program, however some of their diagnostics should be tied to the customer's history of the vehicle. I brought my 2007 BMW 530I in to be serviced at the BMW at 8427 Lee Highway, Fairfax, VA 22031 on Saturday, October 8, 2016 around 1200 for an idle control fluttering problem. I was in and out within 20-30 minutes with a loaner car...once again Kudos to your wonderful walk-in service. The very efficient service technician with wonderful interpersonal skills called me a few hours later after discovering more problems(engine bolt broken, spark plugs and wiring, header gasket, TPM problems) with the car. I was very surprised, but happy they found the problems before an accident occurred, needless to say, I gave them the green light to fix everything. However, after paying $4500.00 prior to picking up my car on Tuesday, 11 October at approximately 1730, I had discovered that the original problem (idle control fluttering) still existed. I returned the car within minutes and once again got a chance to partake in your wonderful walk-in service with the same very knowledgeable, pleasant and understanding service technician. More to follow...I should be picking up my car in the next few days so hopefully I will be able to update the rating.

I had to wait quite a bit of time until my car was ready....

No loaner car even I had an appointment. But the service speed is really fast and clean inside and outside of my car.

I own 2 BMWs and BMW of Fairfax is the only place I trust to service them. Frankie Johnson is far and away the best service advisor I have ever known and the technicians that work on my cars get it right the first time, every time. If you are looking for a place to go with your BMW, this is the place.

I have been taking my car to BMW Fairfax for the past two years, and find the experience superb. The quality of the attention, service and the experience with the staff is high.

I had a great service experience. The provided me a loaner car and resolved my check engine light issue within a day. Erica Nelson was very helpful.

Well done in all phases. Completely satisfied. Recommended for all.

I recently purchased a 2014 BMW 335i xDrive CPO from BMW of Fairfax. I had a great experience and was very happy with the entire car buying process. There was no high pressure sales only friendly and helpful service. They offer great quality used cars backed with exceptional extended CPO warranty which is a great piece of mind.

Jude Madubuko Is the best salesman, bar none! Our household has purchased and leased several cars from him over the last few years. Never a bad experience. Attention to detail is impressive. Highly recommend this dealership and the aforementioned salesman, next time you're looking for a fine, Quality car!

My experience was a wonderful experience. Mr. Allen from the BMW dealership in Fairfax Virginia was really wonderful. He explained everything to me step by step. He gave me a day that my car would ready and it was and my car rides perfect. I would definitely recommend them to every customer I know. Thank you Mr. Allen you rock!

EXCELLENT FOLKS BEST SERVICE AND BEST IN SALES....OUR FAMILY HAVE 7 BMWS

Justin did a great job buying process went smooth.

I hit a pothole and damaged one wheel and tire. Mark Stout took my car in, gave me a loaner vehicle, and kept me advised on progress and price of the replacement wheel and tire, and alignment. My car was finished when promised. The car was washed and clean. It looked good and it ran good. Couldn't ask for anything more. This excellence in service is why I always ask for Mark Stout as my service advisor for both of our cars.

Satisfied with the repairs made, cost was a little more than anticipated but knowing the work was correctly done and the ability to get a loaner vehicle made up for this.

I was particularly pleased with my service advisor, Suhaylah Adebo. She was extremely polite, patient and knowledgeable in every respect as we discussed my car. I had lots of questions and made several calls to her so that I could have a clear understanding about the problem with my car and exactly what was needed to rectify the problem. Each time I spoke with her I felt reassured that I would receive the best service for my car. My car has been repaired and I thank her for helping to make my experience a pleasant one.

Salesman Rudy was patient, knowledgeable and helped us get the price on a 2013 X1 we were comfortable with. Finance guy Andrew was a whiz who got our monthly payment well below what we hoped to get. Overall a wonderful experience on a great product.

Petr helped us get the car I want with the price I can want with the price I can afford.

Went in for service, my service advisor Lucas was very thorough and courteous in handling my 4 series.

I have fired several other BMW dealerships in the past because of poor performance; however, I have been with Fairfax BMW for the last five years and continue going back, largely due to Konrad Malinowski's dedicated efforts to always deliver what he promises. Service was prompt and efficient, customer waiting area is very nice, to include a small "café" where you can actually order hot breakfast and lunch. Only drawback is the price, but that's what you get when you go to a dealer; however, I know I'm getting quality parts and knowledgeable service--something I can't say elsewhere.

Jerrell has been working with us for a while and does a great job. He is honest About what needs to be done. He keeps us up to date on progress and ensures we can get a loaner.

Henry Garcia was very communicative, pleasant and professional. Would recommend working with him if you are ever at BMW Fairfax Body Shop.

I am a long time customer of BMW of Fairfax for two primary reasons. I'm almost 70 aand in all my years Frankie Johnson is easily the best service advisor I have ever seen. Her customers and their concerns are her top priority and she delivers the best possible service each and every time. Additionally, Rob is a wonderful technician, extremely competent, who has done lots of work on my BMWs and always does a spectacular job. I think they're the best service advisor and best technician in the business.

I brought my 2016 340xi in for tire repair. During the process the technician noticed that the left front cvc booth was ruptured and leaking grease. He ordered the parts and scheduled a follow-on appointment. I was very pleased with the thoroughness of the vehicle inspection and coordination for the repair. Throughout the process my service advisor- Frankie Johnson- kept me informed of the progress and reserved a loaner vehicle for the follow-on repair. The tire was repair and the car washed in a timely manner.

as a many year customer -- since 2003- the usual great experience

The repairs are done correctly and customer service is great; however, BMW repairs are expensive and there is a "Customer Pay Shop Charge for Repair Order" at $60 added on the bill. Next time I don't want a Repair Order, just repair the car. BMW repairs are too expensive.

Regular maintenance visit, no appointment. Ready in under 2 hours.

Excellent service. Frankie Johnson is a total professional and made sure I knew the status of my car through the entire process. The car was ready when I arrived to pick it up. Super Job!!

Great customer service and a very comfortable service center.

It was a GREAT experience. Frankie Johnson, my service adviser, as usual was magnificent. Explained every repair, took me to see the technician who pointed specific areas of repair so I could have "eyes on" verification and after the process was finished and my car was returned to me she checked in to see how the repairs were working for me.........Outstanding!!!

Long waiting line @3 hours but the service was excellent.

Great experience which can be largely contributed to Alex Zelkin's customer service. He was extremely helpful in all aspects of the process and went above and beyond to make things smooth.

Another excellent job done by BMW of Fairfax. A pleasure to deal with Frankie and the service team.

I've been taking my cars to BMW of Fairfax Body Shop for many years because they do outstanding work!

Very cooperative helping you selecting the correct options and demonstrating all features on the vehicle.

BMW of Fairfax VA did a great job. I like the fact that Allen Capaldi (my service consultant) texted me and kept me informed of what they were doing with the car almost every day. Also they check the car for other possible issues. They are all very Curtis and do their job in the best possible way.

I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Duerbeck is truly an exceptional sales person as he clearly knows the ultimate driving machine inside out. The high level of professionalism and expertise was commendable. We were offered the most competitive quote. Purchase experience was stress-free, enjoyable and transparent. I would recommend this dealership to anyone.

I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Duerbeck is truly an exceptional sales person as he clearly knows the ultimate driving machine inside out. The high level of professionalism and expertise was commendable. We were offered the most competitive quote. Purchase experience was stress-free, enjoyable and transparent. I would recommend this dealership to anyone.

Excellent service always from Erika, and everyone else --receptionist, cashier, valet--exemplifies the same high level of courtesy and helpfulness that I have come to enjoy with each visit. Customer waiting area is well maintained and very nice beverages are always available! Every BMW service associate ensures my visit is positive plus!

Good service, i received a overview of what service i need done.

Never had a bad experience here. I have 4 older and newer BMWs and take all of them to BMW of Fairfax. One may think why pay the higher labor rates. In actuality, BMW of Fairfax labor rates are within a few dollars of any of the independent BMW specialist repair shops that I have checked in my area. I used to take my cars to independent shops, but while their labor rates have been rising every year, BMW of Fairfax labor rates have stayed pretty steady. On top of that they do excellent work and warranty it for 2 years, instead of the usual 1 year. Andreea my service adviser always is a pleasure to work with and very straight forward and honest. Suggest getting on the dealership's mailing list, because they send you great repair and service offers. I also while waiting use their their WIFI to get work done, and they offer free refreshments. Overall very happy with my decision.

EXCELLENT CUSTOMER SERVICE, IT WAS LIKE I WAS TALKING TO AN OLD FRIEND

IF you have deep pockets, and IF you can get BMW NOT to phone you when you think the whole thing's over ("Hello, we'd like to ask you about your experience with BMW service." Lady, I just spent a small fortune wsith BMW; I don't feel obliged to talk with you about it.) All that said, the service was excellent, the man helping us was friendly and informative (but not intrusive), and I could actually feel an improvement in my car's performance.

They have a lot of cars and they offer good collection of BMW ... i prefer to get new from them

Our service advisor, Frankie, is just awesome. We travel over 50mls because we feel we in good hands

The entire experience was what you would expect from a BMW dealership/team. Ask for Erick Bautista if you want to be well taken care of. He went out of his way even after hours to ensure nothing but the best service and experience throughout the process. I can't speak highly enough about Erick.

Jude was great salesman. Open and honest guys. Process was smooth. Why do dealerships feel compelled to go through the list of adds on such as dent repair insurance and other stuff during the finance process when you say not interested upfront? Would save time.

I received excellent car service provided by Allen C. As always, his service was well provided and appreciated.

Once again I have to thank Thomas Cavey my Client Adviser for making the transfer of my i3 to a Hybrid X5 easy and painless...from the time I walked in to the time I walked I out I experienced total professionalism, from Thomas and the Fairfax tean, no delays, no frustrations with the process. This is my second or is it the third time I have worked with Thomas.?.In any case he truly is there to help you and make sure you get want to need and what you want. Shout out the Christian ...great Genius that helps make the transition into a BMW easy..and Jaafar in Finance the process has never been quicker, easier to understand

Once again I received excellent service from BMW of Fairfax in helping me trade my i3 for an X5 Hybrid. Shout out Client Advisor Thomas Cavey has been there when ever I have needed help with buying or leasing a new vehicle..he helped me with questions about the vehicle and made recommendations that have led me to make sound decisions on purchase or lease. He has helped me through this process several times not and has made the process easy and painless. The entire staff is responsive, not pushy, and receptive to your needs. Shout out to Christian the Genius I have dealt with on the last to BMW's I have purchased and the same to Jaafer in Finance that part of the process has never been faster or easier.

I've taken my car to BMW of Fairfax solely for the past 4 years and I don't regret it. Top notch, fast, dependable service. Great loaner availability. Comfortable waiting areas with complimentary drinks and snacks, also a place to buy a sandwich. EVERYONE is courteous and respectful. Great place to have your car fixed.

Laszlo took good care of me and my car, just like he always does!

Service advisor Andreea is very helpful. Professional and explained to me what's was going on with my car. I'll definitely go back to that dealer and ask Andreea for help.

Trevor Blackwell in the Body Shop was exceptional. He kept me informed of the entire repair process.

I would like to commend BMW of Fairfax, and especially Frankie Johnson, for a throughly professional and timely job well done.

Took quite long, but it was worthy for me to bring my car in auto body shop in Fairfax. Thanks to the team members

Sue is the best advisor you've got she's very knowledgeable and customer service focused

This was my 2nd new car purchase from BMW of Fairfax. My client advisor was Asad Khan who I found to be very courteous and more importantly knowledgeable about the BMW products. He was able to accommodate me with a couple of changes to my build after the order went in and a service department change before delivery too. I really appreciated the no pressure/hassle approach from Asad and even from Finance when I was presented with a list of available options/services/warranties to consider during the final paperwork stage of the process. It was a great overall buying experience.

I picked up something that punctured a tire on the car. I was in the same day and back out in a very short time. Fairfax BMW and Ms. Frankie Johnson in Service have always delivered superb customer care and terrific vehicle service.

My new vehicle is the 4th 3rd I have bought at BMW of Fairfax. The sales consultants are friendly, courteous, very knowledgeable and the prices at BMW are the best in town.... I know, I did a lot of research before purchasing my most recent and it blows the competition out of the water, no lie. You will not regret dealing with the guys at BMW of Fairfax, wouldn't go anywhere else!!!!!

I couldn't be much happier with BMW of Fairfax - from our purchasing experience to the servicing they've done for us, they really are top notch in every way and we highly recommend them.

I bought a used X5d here in Aug'16 and was very pleased with the service. Our sales rep Rudy Herrera was very patient as we debated buying a used X5 vs X3, then a gas vs diesel engine. We landed a good price and the purchase process was smooth but very tedious (same paperwork with all dealers!). The car had a tank fluid issue within two days of purchase and the BMW team dealt with it immediately at their cost. Big difference when we you buy from an established dealer! Would not hestitate to recommend.

Fabulous experience with this dealership and with Brian Markulin our BMW car sales expert. Could not recommend them enough .Brian stayed well after closing hours on a Friday night to make sure that our 3 hour trip to Fairfax was worthwhile- that was much appreciated. And- I love my new 740! The sales experience was great and the delivery was better than anticipated. Thank you.

Fabulous experience with this dealership and with Brian Markulin our BMW car sales expert. Could not recommend them enough .Brian stayed well after closing hours on a Friday night to make sure that our 3 hour trip to Fairfax was worthwhile- that was much appreicated. And- I love my new 740! The sales experience was great and the delivery was better than anticpated. Thank you.

Great Job, and keep up with the good. Thanks for the no time waiting.

Very courteous and work was completed earlier than promised.

Great service advisors. Crappy delivery. Cashier should be at Kia--not BMW.

I have bought one new BMW and two late model used BMWs from BMW of Fairfax. I wouldn't keep going back if I didn't think I was being treated right. There are several BMW dealers and a number of independent dealers that specialize in BMWs so there are plenty of alternatives. BMW of Fairfax just seems to come up with good deals on good cars.

My car was expertly repaired and looks like new; you couldn't tell that there had been any body damage. The car operates appropriately with no problems. Henry, who handled my repairs, kept me informed of progress and went out of his way to be available to answer my questions. The car was delivered as promised. I will go back to them if I ever have a need for repairs.

Great experience. James was fantastic. Looking forward to another car buying experience here

Give konrad a raise, quick service experience was great

I have had a good experience in almost all of service issues as well as the buying experience.

Frankie was great! I have a pretty painful warranty but she got everything taken care of for me! I didn't have to do a thing. Great loner car. Overall the best. Have been to other dealers around town, and will stay with Fairfax even if they are a bit farther from home.

My cliEnt advisor, Dennis Tabligan, did an excellent job helping me with leasing my new X1. He was knowledgable on the BMW vehicles, and never tried to push me for a decision, his professionalism made my car shopping experience effortless. Additionally, I was able to get a great deal for my trade-in car. The overall experience at BMW of Fairfax was pleasant, I would definitely recommend it to my friends and family. Thank you, Dennis!

BMW Fairfax makes you feel right at home from the moment you arrive and throughout your visit. They created a superb customer experience for me. They have an unbeatable combination of professionalism, expert knowledge, and hospitality.

As always my experience with BMW of Fairfax is great. The service people are great, the mechanics are really good, the facility is amazing, they treat you really good and keep you informed at all times. My service advisor was Andrea and se was great. Would not go anywhere else.

Simple and easy experience, we were treated as VIP's.

I reached out to Fairfax BMW when there were great discounts on leases of i3s. Unfortunately, everyone else knew about the same discounts, so the stock of i3s was basically gone overnight. Tu Huynh worked for nearly two weeks to find my car, searching all over the Eastern US. His work paid off, I got a great car -- and oh by the way, the negotiation process was as easy and fair as I've seen in any time shopping for a car. Very happy with the whole experience from start to finish, and would definitely shop here again.

Always first class. My tech rep Andrea was perfect!

Allen is a superstar. Ed was not overly anxious to help when I informed him I'd left my garage opener in the loaner I had. So I persisted and got the assistance I needed but not without having to work for it.

Great customer service. Very friendly and professional

Great experience at this dealership,extremely professional.Alex who helped me get 5 series for my wife was so knowledgeable.Spent less than 2hrs and walked out with our purchase.Would recommend Alex at the dealership.

The service at this facility was extremely professional

Overall a terrific experience - promptly greeted and engaged in the showroom, pristine facility with nice amenities, no pressure sales process (much appreciated!), staff were very knowledgeable of the various models, seamless sales process and spent time going over the car features and setup after purchase. We'll definitely be back! Only negative (thus the 4-star rating) - the terms of the deal changed after Finance reviewed what the salesperson initially gave us - prefer no surprises

My overall experience was very good. It was easy to get an appointment and the service writer was fast.and efficient. She told me that it would be 2 hours to get my car done and she was right on the money. The waiting area was very nice and comfortable with complimentary snacks and drinks.

Very satisfied with the professionalism of BMW of Fairfax in servicing our 13-year old 330i. Scheduling was prompt and the car was ready as expected and cleaned well in a courtesy wash.

BMW Fairfax is the best. I have been to other dealers/service providers and they should come and train with BMW Fairfax. I recommend them to all my friends when they are looking for a new vehicle.

Me and my family have bought 4 used cars, there is not other places were i will buy cars in the future! our sales man Jude was really nice he helped us thru the process. we had got really good deals! if you want to buy a car buy it with Jude is the man!

Terrific service as always. Met on schedule and inspection service began immediately.

The customer service at this dealership is great! Unlike many other dealerships I visited; I was greeted by various staff and was asked if they could be of any assistance even after telling them I was there for an appointment.

Allen Capaldi was simply outstanding and took great care of my vehicle. I'm a long-time BMW owner, but this was my first experience at BMW of Fairfax. Allen made me feel extremely comfortable, explained everything that would happen with my vehicle, and even took the time to tell me a little about himself -- which immediately put me at ease. He kept me informed on the status of my vehicle, and the work completed much earlier than anticipated. It's this level of customer care that I value and look for in a dealership. BMW of Fairfax is the undoubtedly the place to go in the DC-MD-VA area!

The customer service at this dealership is great! Unlike many other dealerships I visited; I was greeted by various staff and was asked if they could be of any assistance even after telling them I was there for an appointment.

Great overall experience since 5 yrs ago i have been going there!

We went to BMW of Fairfax already knowing what we wanted. We met Thomas in the parking lot and he was exceptional throughout the entire process. No haggles, no pressure. Couldn't have asked for a better experience.

Jerrell is a good man. I like working with him. He's very knowledgeable about BMWs and cars in general. He is also honest, fair and a good listener. Thank You for working at Fairfax BMW.

The entire process was very easy and I would definitely buy another car from them again.

PerfectPerfectPerfectPerfectPerfectPerfectPerfectPerfectPerfectPerfect

Shop performed routine 50K maintenance on my BMW 550i. They discovered two additional problems (oil leak at the alternator gasket and cracked control arm bushing) which required an additional day in the shop to repair. Service advisor provided text message updates and the dealership provided a well equipped loaner car. I am happy with the repairs and the overall experience.

Leon Zelensky my Service Advisor and Charles Barber, Service Manager, were spectacular and take care of all my needs and concerns. MY experience with BMW of Fairfax is always a pleasure...they are the TOP !!!

Very good experience. Very smooth process. No haggling. Reasonably priced. I would refer a friend, and would also purchase from them again as well.

Danika was great, and made the process as smooth as it could be. This was my first time getting my vehicle serviced for something big and she answered all my questions and kept me informed throughout the process. Drop off was easy - I did not have an appointment, but Danika got me squared away and into a loaner quickly. She called me the next day to cover my vehicle's issues, and was very patient with me working through some warranty problems. She was able to sort everything out and get it covered under warranty so I did not have to pay a thing! Pickup was easy, but it took them a while to bring my car up to the front which is my only big complaint. Overall a positive experience and Danika was a great service advisor.

Starting from the person at the front desk, you are treated like royalty. While waiting on our sales rep, several other sales associates stopped by to ask if we were comfortable or needed anything. They treat you well, regardless of whether you are their customer or someone else's customer. Very well trained sales associates..

Excellent work, especially by the technician Leon.

I've been going to BMW of Fairfax for years and have been impressed with the great service I always receive. Especially the last year and a half with my new service advisor. Frankie is top notch! Communication is clear and fast (whether by email or phone), and the outcome matches the results expected. Never any surprises, except good ones when they done a few extra things for no extra charge.

Ebi, the BMW sales person, is the best person to buying a car from or having just a consultation about the vehicles. 7 months ago I went to the dealership and asked him a lot of questions about the new car lease and I test drove a 228xi and that was all. Couple weeks ago I contacted him again after almost 6 months and I came up with more questions for the new and used cars to buy. He remembered me and all we have talked about before like it was yesterday! I visited the dealership next day and he was at the door waiting for me and greeted myself and my brother in the best way. We sat down and talked for a bit. Finally we found a solution to get the best deal and best car all together. He made the process of buying a car much much easier for me than I thought. Very respectful, polite, knowledgeable, understanding, and passionate person to work with. I highly recommend Ebi to anyone out there looking for a BMW in DMV Area. I'm totally satisfied with my 2016 3-series which I purchased last week. I love it! Thanks Ebi for all your hard work and the passion to help which you provided to me in a way that I'm not going to buy a car from someone else!

BMW of Fairfax is always professional in their dealings with their customers. They are expeditious in completing repair/service work and keep you abreast of the status of your vehicle at all times. My dealer representative, Ms. Frankie Johnson is excellent!I highly recommend them. Keep up the good work!

Overall a very good experience. I have a 2007 BMW 335i coupe with 65,000 miles. I brought the care in to change the brakes and to look at the clutch. My service representative was Frankie Johnson. She was very positive and accommodating when I showed up to get my car serviced. She ensured that I received prompt service in understanding what maintenance my car was brought into the dealership to receive and any other lingering issues with the car that might possibly need to be looked at for diagnosis. We initially agreed to ~$1400 worth of service, which did not include brakes and clutch. This was $1400 worth of scheduled maintenance that had not been completed previously, but was recommended as part of the 60,000 mile maintenance. The next day I received an e-mail recommending the following services: 1. Replace all four (4) TPM sensors for the TPM Inactive message $687.60 2. Replace all of the taillight bulbs and left fog lamp bulb for yellow lamp failure message $357.62 3. Replace driver’s seat belt button $11.41 4. Replace front brake rotors, pads and sensor. Front brakes are at their final stage. $934.93 5. We are not recommending any repairs to the clutch. It is hydraulic and there are no adjustments that can be made. Let’s monitor this condition and address if it worsens. 6. Replace oil filter housing and cooler gaskets with a complete coolant flush. There is an active oil leak in the engine as a result of these gaskets being fatigued. $1396.49 7. Replace both rear tires. They are worn to minimum tread depth. $671.19 8. Complete power steering flush. Recommended every 30,000 miles. $194.49 9. Perform fuel induction service. Recommended annually. $204.90 10. Perform rear differential fluid exchange. Recommended every 60,000 miles. $196.70 I ended up completing the brake change and a few other services for ~$2800 for the total bill. The dealership did lend me a loaner car during the maintenance interval, and the car appears to be running well, not a huge difference (low miles on the car). The prices are on the "high" side for maintenance that can be completed locally for cheaper, but the prices and recommendations were not outrageous. Overall customer service experience was a 5 given Frankie's positive experience and the positive experience from the gentlemen that loaned me the car. The customer service reps really make a difference. The service on the car was good. One star deduction for price.

The Fairfax folks are polite, courteous, thorough, and thoughtful. Took care of routine service and even a minor repair. Very knowledgeable team.

very timely and excellent customer support; I was there unscheduled so I appreciated the helpful support

Great place for service and attention to detail paid. However, one of the recurring drawbacks of service here is that NO one comes out to greet you or get information for the first 10-15 minutes. Almost routinely!.

I've bought a few cars, but this is my first luxury car. I wanted to buy from a dealer that not only could stand behind their product but also was willing to spend time with me searching for the car. Fairfax BMW exceeded my expectations on all levels. From the minute I pulled into the parking lot, an associate was there to assist me. I worked with Justin Beadel. He knew the cars and inventory like the back of his hand, which made browsing the lot and asking millions of questions a cinch. He walked me through different models of BMWs, explained the difference between certain features, and worked with me to find the best car for me (Which turned out to not even be on the lot yet...!). I will highly recommend Justin and BMW Fairfax to any family or friend looking to purchase a BMW.

I went to BMW of Fairfax to buy a used Honda Civic. The way I was treated during my test drive, you would have thought I was buying a brand new BMW. What a first rate job. No sales hipe just open honest conversation about the car and the buying process. The salesman Mike was great and the manager Chip made sure I got the car I wanted.

The service was done on time as promised it was a passenger front door the outside look great but the inside is a little different front the original.

Great service at BMW Fairfax. This was my first time at this location. Someone was there to greet me immediately when I arrived. My service advisor was professional and very friendly. The waiting area was clean and comfortable with refreshments. I had the annual maintenance done on my car. The work was completed in a timely manner. Overall, great experience. Will definitely return.

excellent all around experience working with Thomas Cavey and the BMW Fairfax sales team. I The process was professional, quick and painless. The delivery process with finance and the detail team was easy ..no fuss....no extra ..time spent to get through the process. This is my third car with BMA Fairfax and second opportunity to work with Thomas Cavey...recommend him to any one looking for "easy

Always very professional. Great service! Facility is clean and welcoming.

Beyond expectations! Great service, very nice people, and everything was done in a timely manner

I had a bunch of trouble with financing and insurance given I am new to the country; but the team provided me some great information to figure it out. Also, Justin who was the person who helped me on this, was fully committed in getting me the car I wanted instead of selling a higher end car. No shrewd salesmanship, and aligning to customer needs - really loved the experience. Of course, the car is an absolute dream!

Timely, painless, with friendly staff and service professionals.

Fairfax BMW has been taking care of my car for over 3 years now and has done an excellent job. I've gotten loaner cars when needed and the work was done on time, plus the car was always washed before return.

Length of time for an oil change was 90 minutes, too long to sit and wait. I'll know better next time. The staff were great, no complaints about them. I appreciate the free snack area but I would have liked a bottle of water over tea or soda and there was none in the ice box.

Great service and reasonable prices when compared to other dealerships. Much cheaper than BMW Alexandria

My service representative is always attentive and always looks out for my best interest.

had brake fluid replaced and wheel alignment; can't comment on quality yet since hard to see at this time.

Very happy with my experience at Fairfax BMW. Very responsive and helpful. Everything moved fairly effortlessly.

An accident is always unfortunate and not something enjoyable to deal with. Henry was so helpful and made the experience as easy as it could be on me. My car looked great when I picked it up.

I have not always had a good experience in the always busy service center of BMW FAIRFAX. This past one made me write a review for them. I had a flat tire and they were closing in half an hour. I was expecting the worse. But even so, they not only found me a loaner without much fuss, they also were very warm and apologetic about the closing time rush. In the end they let me keep the loaner for two extra days as I was busy the whole weekend with work! :)

Top notch service. Ask for Frankie. She's the best!

Brought my X5 in for an oil leak under warranty-- Konrad and his technician Rafael identified a larger, more difficult issue (Still under warranty) and had it repaired without protest. I've worked with other dealers on other cars that would simply have waited until the concern went out of warranty then charged me for it. The ethic here is exceptional. I recommend if you're looking for service, Konrad should be your go-to man.

Allen Capaldi was an excellent service advisor, making the experience pleasant and efficient.

They are always available and know what the problem is.......

I LOVE my BMW!!! Alex was extremely helpful in finding the perfect car for me. I was looking for a used 328i Xdrive with lots of safety features/options and low miles...along with a light leather interior (tall order). Alex kept me informed additions to the inventory and found just the right one. Faris (sp?) at the financing department thoroughly explained everything and gave good advice. Can't say enough. They made buyi9ng a used car a pleasant experience.

I recently bought a 2011 Subaru Legacy. Everything was great. Outstanding service, no pressure sale. I was treated like I was important even though I wasnt buying a BMW!

Done in a timely manner Very professional and courteous service

Service was courteous and timely. Waiting area was comfortable with coffee, soft drinks and snacks. My service rep was professional and prompt.

Leon was professional and courteous. Looking forward to working with him going forward.

We are excited about our new BMW! Brian Markulin made the entire process easy and hassle free. Brian located the car we wanted and had it onsite in less than 48 hours. Brian took over an hour to explain all of the key features of our new BMW to us in an easy to understand and patient manner. By far the best new car overview that we have ever had!

Service was fine; however, the estimate for the repair of the 'thigh extender' seat motor problem of $1030 is way excessive!!! Also, I think the "shop charge for repair order" of $47.50 is way excessive as well !! I do not think that 'shop supplies' like rags, disposal of oil etc. could or should be this pricey!!

My visit to get a second key programmed went as smoothly and efficiently as I would expect from a company selling and maintaining German engineering. The customer waiting room was well stocked with drinks and snacks and all the staff were friendly. The service was performed within the quoted period of time and met all expectations.

Customer service was excellent, the shuttle driver made my daughter & I comfortable. Always love the kindness of Mr Leon Zelensky.

Very knowledgable delivery advisor who was very helpful finalizing options. They worked proactively with us to ensure our Delivery Performance experience (Spartanburg, SC) went off without a hitch. The only negative to the very quick and efficient sales process, was the actual closing. We waited quite awhile to sign the paperwork. Highly recommend the dealership over BMW of Alexandria.

great experience - buying my first BMW from Fairfax brunch (Client advisor Brian Markulin) - He was professional, very friendly!

Ms. Frankie Johnson is second to no one! Robert, the technician is by far the best in the industry. Together, they are better than any print or television add for BMW. They are truly the very best!

I had a wonderful experience buying my first BMW from them. I bought my car from Kenny and he went above and beyond to make sure it was exactly what I wanted. The customer service at BMW of Fairfax is top notch. They sent a tow truck to my house to help me take my previous car to Carmax, free of charge. I would highly recommend BMW of Fairfax.

Great service, always friendly people very helpful, even the mechanics are awesome, I came in for an emergency and they took care of my right away. I was in and out very fast.

Good work. Like the app.

I did not intend to purchase a car the day I started looking however my sales person, Michael Navidi, was not discouraged that I was "just looking". I shared with him what I wanted and I was going to wait until I found the car that was right for me. Michael continued to search for the car with the features I wanted, even after I left the dealership. He called me the next morning and I purchased the car the next day, four month sooner than I expected.

Service was fast and efficient and the service technician, Ron Wagner was very friendly.

My wife & I got excellent service at this dealership. Sales & office staff were courteous & friendly. Gave us all the information we needed to make our decision.

Amazing work great experience I would definitely come back thank you so much would definitely come back with no hesitation thanks again.

First of all. BMW is always overpriced for service. That is not unique to this dealership. I have used this shop for many years and have been very satisfied. On this particular visit I had routine maintenance, safety and emissions inspections and needed to the trunk latch fixed. It wasn't opening as designed. When the car was done I used the key fob to open the trunk...so far so good. But the latch stuck in the closed position after it opened and the trunk could not close/lock when you tried to close it. So back into the service area and less than 10 minutes later I was on my way. I guess my gripe is, what the heck did they do to check their work before they brought the car out to me? So far it still seems to be working properly. As I said, I have used this dealership for years and have had no problems and I will be back.

We had great sales person who worked very hard to accommodate for our needs his name is Peter Mastny. The dealership is very good and the show room is great. However, the service center is substandard as regards quality of repair, manager, and their personnel. BMW always advertise that they are service free for 4 years for scheduled maintenance, however when you go to their service centers they try to sell you all kinds of services that you don't need. I understand that's how they make extra income! However this is BMW and they should not be inconsistent with the company's advertisement. Fairfax BMW is one of the best dealerships I worked with, however their service center is very substandard

The service appears to have been completed properly. The staff was most knowledgeable and courteous. I am not completely familiar with the work done, but the cost seemed a bit excessive. Lloyd Kinzer

I have owned my X3 for almost seven years and they have kept my car in great condition.

Offered free car wash with service

I've been here multiple times to get my car serviced since 2012. The shop is clean, generally friendly, and the explanations about the work pretty clear. It does pay to ask questions about the work, and it does pay to follow up if something doesn't get fixed the first time. For a car dealership service department this place is professionally run and high quality.

Through out the 3 years I have owned my e92 335i, I have had no issues. Mr. J Latham, has always been professional, courteous and prompt. I have not had the chance to deal with any service writers, so I can not speak on their behalf, but with the service and rapport that Mr. Latham has provided me, I have no reason to do such. The facility has always been clean and responsive to my concerns and questions.

I've done both scheduled and walk-in appointments. No issues in either case. Quick, efficient operation. Reps keep you informed of progress and cost (prioritized list with implications of deferring maintenance). Comfortable waiting area with necessary amenities.

Good, on-time service with clear explanations of what needs to be done and why, and better than average car wash. It's a dealer so it's not cheap, but becomes more than reasonable when using coupons that they periodically mail out.

A very courteous and professional service department team. They didn't have a tire in stock but managed to get it the next day and made my car feel new again. Thanks for the great service!

This was my best experience at Fairfax BMW. Jerrell Latham is a great Service Rep who really tried hard to address the problem my rear lift door had. They also found a battery issue that was overlooked in a previous shakedown. The loaner was great too, and so was the gentleman who prepared me to drive it out the door. And Jerrell got me out the door fast once my car was ready, which was a nice touch. THAT SAID, the telephone reception at BMW of Fairfax needs work. A lot of work. This is not the first time I have felt like I couldn't get quickly to the person I needed to talk to. It's no fun when you are juggling a lot of things and need to get your car addressed with the least amount of transfers, misdirection, and hassle.

Friendly and reliable service, sometimes the wait can be a little long but there's plenty of spaces and tables to use to get work done and pass the time. There's even a decent selection of free snacks, coffee, teas etc. I would highly recommend BMW of Fairfax

I went in as a walk-in and was promptly attended to. Additionally, they were able to arrange for a rental immediately.

Awesome experience, awesome ride. This is my third purchase from this dealership and each experience is better than the last. You can't go wrong when working with James Duerbeck!

We wanted to purchase a certified pre owned bmw and the entire staff at BMW Fairfax was nothing sort of outstanding

I purchased my X5 at another location unfortunately, but I will always service it at Fairfax BMW, You can believe my next BMW will be purchased there. The service is excellent and my service advisor JL is one of the best! All I can say, is you have to experience it to believe it !!

I bought a new bmw x5 with the help of mr.James Duerbeck. Deal went smooth and fast. Mr Duerbeck was professional and straitforward. I was very pleased with my experience.

I greatly appreciate the superb service received by my Service Rep, Frankie Johnson. Frankie ensured I had an positive experience and loaner car available during a time where she would be unavailable and out of the office. My concerns were diagnosed and Frankie proved a clear and concise explanation on the services needed allowing me to properly prioritize the repairs. On the day of pickup, I was in an extreme hurry to checkout and pickup my car between meetings. My payment was accepted over the phone, and my vehicle was waiting and ready for me to promptly return to work on time. I greatly appreciate Frankie's efforts and will continue to patronize BMW Fairfax to service my vehicle. Thank you Frankie!!

Had to replace my tire damaged by a pothole. The service center is great and the staff are too. I wish it hadn't taken more than an hour considering I had an appointment, but free coffee helps.

Superb sales experience with Alex Zelkin, Client Advisor with BMW of Fairfax and with Andrew Caprio, Finance Manager. Alex is very knowledgeable about BMWs and listened to my needs and concerns. He helped me find the right model for me, a 528i with M4 Sport Package. I highly recommend Alex and this dealership.

I had a great experience during my recent visit. The staff was professional and despite it being a very busy day, they still did their best to provide great service.

Ms.Johnson as usual provided her excellent service. I reported my issue to her and she immediately gave me an appointment and a loaner for the same day. Easy drop off. Frankie followed up with our 3rd party extended warranty provider, obtained approvals and had my vehicle ready and serviced the next day. Easy in / out.

The car was towed in (radiator hose split) . . . obviously without an appointment. Ms. Frankie did an excellent job of working in my car repair and getting it fixed and ready for pick-up in a day and a half. She also kept me informed on the problems, costs, and progress. Kudos to her and the service mechanics!!! By the way, this would have been a "Loved It" review, but the service costs at BMW of Fairfax are the highest in the area. Hopefully, I get what I paid for in the long run . . . .

5 stars for Frankie Johnson - she is very thorough, efficient, explains things very well and works with you to enable you to do the suggested repairs. My review is only 4 stars however because of the BMW service center - the repairs are consistently higher than others and there is always something that causes a bit of a wait (either getting a loaner, or getting the car back when its time to pick it up, etc.).

Dropping the car off was simple and fast. The team is very organized and know how to get you on your way. I spoke with Andreea about the items that needed to be addressed and took care of everything. I did not plan ahead so didn't get a loaner, but did get a ride so that worked out well.

I purchased my 2013 BMW X5 this month from Erick Bautista and could not be happier. The entire experience from the time I walked in the door and made the deal was beyond positive. Erick is attentive and professional and follows up promptly. I plan on having my car for many years but I know when I'm ready to purchase another vehicle, I am calling Erick! The entire team is also very friendly and professional, management must set an excellent example.

Andreea was professional and efficient in getting my flattening tire taken care of as soon as I "walked in" with my 5-month new BMW. She did great for her part, but the process took too long, and my neighborhood garage mechanic will probably laugh that I paid $125 to pull and patch a nail. Car wash was a nice touch, as was the waiting lounge, but nothing can make up for the 1.5 hours, and it did seem like lots of paper work inside a big and well-oiled business machine. But then I should be grateful that my tired was fixed.

I bought my first BMW from BMW of Fairfax and it was a great experience. My sales person, Alex, was great, knowledgeable and very helpful. He made me very comfortable and at ease when shopping for the right vehicle. The financing was even better. It was quick and easy. There was no haggling and I felt great walking away knowing I got a great deal and a gift for my birthday. I will definitely go back to this dealer when looking for a new vehicle.

This is the second car we've purchased through Fairfax BMW. We liked working with Thomas Cavey, his follow up was terrific. He was patient and perseverance was appreciated. We liked the other people we worked with too, even the receptionist was great. We especially love their service dept. and our rep Frankie Johnson.

I have purchased two cars here. Buying a new car is one of my least favorite things to do. BMW of Fairfax made the experience as painless as possible. Their service is very good. They have a very comfortable waiting area and a shuttle bus to take you to Metro or nearby destinations. My service rep, Andreea Rebaltescu, has been outstanding.

A customer of this dealership since 1986, I have had fair to good service experience until I got assigned Ms Frankie Johnson as my service adviser purely by chance. Then on, the level of service went from fair to good to always excellent!! Ms Johnson and her technicians, especially Robert, almost always, get the job done promptly without pushing additional services which are common in the industry. In my view, Ms. Johnson represents the best in her field.

Awesome car buying experience. Purchased a 2015 328i, my salesman Tommy Lux was very good. He has made several calls to make sure I was happy with the car. I would recommend BMW of Fairfax.

I am new to the BMW family, having purchased a pre-owned 2013 Z4 in Oct 2014. Shortly after purchase a small lamp by the headlight required replacement and subsequently this past winter, last month, I hit a deep pothole and mangled the brackets in my right rear wheel housing. Both times, Andreea Rebaltescu took care of my maintenance experience. The first repair was pretty fundamental, but the pothole incident involved a loaner car, an insurance claim, and several days. I was treated superbly in both cases. Andreea kept me apprised of progress and estimated repair costs as applicable. It's never a fun experience taking one's car in for maintenance especially when it involves several days of repairs,, awaiting parts, etc, but Andreea made it as painless as possible and was meticulous about keeping me informed of status and progress.

Another positive experience with Andreea. If you have to bring your Bimmer in for service, I highly recommend asking for Andreea as your service advisor. She was friendly, very knowledgeable, and an utmost professional. She provided status updates on the repairs to my Bimmer every day it was in service. Couldnt have asked for a more pleasant experience!

We recently purchased a 4 series convertible with the help of Mr. James Duerbeck at BMW of Fairfax, Fairfax, VA. Mr. Duerbeck knows more about BMWs, and cars in general, than anyone I have met before. He maintained a service first mentality throughout the whole relationship. He was always quick to provide answers to our questions, as well as providing multiple options to decisions we needed to make. He was always calm in working through any problems we presented, and I have to admit we provided a number of tough problems to resolve. Frankie Johnson, another key leader in Service at BMW of Fairfax, recommended Mr. Duerbeck to us. I would definitely pass on the recommendation. I hope he is in place for our future purchases!

I just bought a new X5 and it was the easiest car purchase I have ever had. James Duerbeck was the most professional sales person I have ever met. He was extremely knowledgable, patient and straightforward. If you want an easy hassle free experience see James.

I recently bought a 2015 X1 xDrive28i from BMW Fairfax and got a great deal on it. It used to be a loaner for seven month, so it does have some miles on it, but as a certified-pre-owned elite (CPO) car I got all the warranty and service same as new. The Sales Advisor, Rodolfo Herrera (Rudy), was super nice, very patient and knowledgable. I went to a few other BMW dealers and each time I felt pushed into a corner. Not so with Rudy. He allowed time to test drive various models, made great suggestions, and eventually found me the perfect car! He even picked me up from the metro and got me some Starbucks. The whole experience was very pleasant. And best of all, I love my new ride!

Found my wife's preferred white 2011 BMW X5 at BMW of Fairfax among others in Philly, NJ and NY. Chose to travel south to BMW of FF first based on a fairly priced car along with positive reviews of the dealership and Alex in Sales. The car was very nice, they were low on pricing our 2008 X5 4.8i trade-in, but excellent to work with otherwise. I was impressed with the professionalism of everyone on their team and my wife is thrilled with her car. That helped after being very disappointed with the pricing of our trade, so overall I am happy with the results of dealing with BMW of Fairfax. Alex has been with them for 19 years and answered any question I had with no pressure. I briefly met the GM, Sales Manager, Business/Finance Manager and other salesmen and the entire team there seems friendly and very customer focused. I would recommend or buy from them again.

I bought a used car from BMW of Fairfax on 11/15/14, and couldn't be more happy with the experience. The Client Advisor who sold me the car, Alex, is fantastic. No sales pitch. I don't make a purchase unless I understand the deal completely. There isn't much haggling involved, unless you count the amount they'll offer on your trade, but that is just a simple number. Alex is the reason I bought the car, although perhaps all of their employees are so simple to work with. The Finance Director, Muryam, has a great personality, and explained all of the financial details of my purchase very clearly to me. I never write reviews, so you know I was happy with the transaction when I go to this level of effort.

I order and purchased a BMW 5 series from Fairfax BMW with the great assistance of my sales professional Abed. Abed's expertise and recommendations were superb. He answered each and every one of my dozens of questions. He walked me through the ordering process and ensured that I was happy at each point in the process. I will absolutely buy my next BWM from Abed and from BMW of Fairfax.

My recent visit to BMW Service was fantastic. Frankie J is one of the best service advisors you can come across. She is responsive and upfront with any issues your vehicle has.

Alex was professional. Difficult to haggle with but I think the car was fairly valued. Confident, clear and not pushy in any way. Good brand, good firm, good quality...

Brian in sales is tops for car sales goes on knowledge and honesty. To find someone who knows more you would need to go talk to a tech at ferrari. Frankie in service tells it like it is and is honest and helpful. Their callback is quick and courteous. Definitely will get my next car there !

I strongly urge you to get a quote on any new car from BMW of Fairfax. I worked with Kurt R, and he is a very straightforward, honest and well-informed sales person. After getting quotes on a new, factory order BMW 335i, BMW of Fairfax was significantly lower than any other price. Kurt was politely and professionally in communication with me, and he was able to answer all of my questions - even researching a question which he was uncertain about. I strongly recommend Kurt Rodgers and the BMW of Fairfax team if you are in the market for a new BMW.

I would highly recommend BMW of Fairfax based on the outstanding customer experience I received from CA Will Pizzano at BMW of Fairfax. Will maintained constant contact with me throughout my buying experience (I custom ordered a car from Germany), including providing me updates on the production status of my car, transit information once the car was put onto a shipping vessel, and then upon delivery of the car to the Baltimore port. Will worked tirelessly with the inventory manager and Port of Baltimore to ensure the car would meet the estimated delivery time frame, which it did. Upon delivery of the car to the dealership on Saturday, Will texted me pictures of my car as it was being loaded off the truck and being prepped for final touches - he was equally excited as I was for the car to arrive. Will walked me through the final papers, provided a solid hand-off to finance, and then spent an hour with me in the car, walking me through the driving modes, iDrive, set up my Bluetooth, and every other feature I didn't even know existed yet (he would have spent more with me, but I wanted to drive it!). Will called me later that evening as I was driving home to ask how it was driving - suffice it to say, I was loving my first BMW, and it was incredibly thoughtful of Will to check in with me to see how it was handling. He offered for me to come back later this week if I had any additional questions on any of the features. I highly recommend you find Will if you're in the market for a BMW - he has a very laid-back demeanor, no hard selling, will work tirelessly for you to get you the car that meets your needs and wallet. On top of it all, Will is an avid BMW driver himself, so he knows the inside and outside of these cars. Extremely knowledgeable, and super nice guy. Thanks again Will for making my first BMW buying experience so wonderful.

Nice but tries to get you to by a new car instead of used

I recently purchased a preowned BMW 3 series. I dealt with Alex Z. He was very knowledgeable about all aspects of the car. It was a very easy process and since I prefilled out my loan application they had everything ready for me when I decided to buy.

I found my dream car at BMW of Fairfax but I was about 450 miles away. They have folks dedicated to handling internet requests which was nice since I got to know the person and did not have to explain my situation over and over. All my requests were handled quickly and professionally. When I had financial questions or logistical questions about purchasing out of state that was handled smoothly. I was very pleased with the entire process. I recommend anyone local or out of state giving these folks your business.

My review is related to the sales department and I really don't have anything negative to say. Good selection and good prices compared to other places. Also, facilities are clean and inviting as you would expect from a BMW dealership.

We decided to purchase a new vehicle and chose BMW of Fairfax. The staff was truly professional and provided support all the way through the purchasing process. Any questions or concerns were answered immediately by the highly knowledgable staff. The facility is kept clean and designed for making any new car buying experience easy. BMW of Fairfax provided to best prices in the region. Again we truly appreciated the kindness and professionalism from the staff making out purchase as painless as possible. Thanks Michael

Great service! The sales personnel is very professional and polite. If you are in search for a used car, I highly recommend Kurt R. He made sure all my needs were met and questions answered. Even the paperwork processing was faster and more efficient than at other stores. Both my husband and I bought our cars at this dealership. We had a very good experience with their service department. Highly satisfied customers.

BMW of Fairfax maintains the standards and quality one would expect from a BMW dealership. The service was outstanding. Will likely buy my next BMW from this location.

This is my second time working with sales rep, Jim S., at BMW of Fairfax. Three years ago I leased my car and recently bought out my lease. Both experiences were wonderful. Jim went above and beyond to meet my needs and take care of every little detail and made sure I was taken care of. I'd highly recommend going through Jim at BMW of Fairfax, if you are interested in leasing or purchasing a BMW. You will not be disapointed with the service, experience, and of course, your new car!

We recently leased our new 5 series from BMW of Fairfax. James D. helped us and was pleasure to work with. Both me and my wife were astonished with the service James D. provided. James is very knowledgeable about the BMWs, ask for him if you are looking to get a new BMW.

Bmw dealership on lee highway treaded me just right ,first the wait wasn't alone at all the salesman greeted me with respect show me around I was pleased from what I seen and when he showed me and asked me was I interested or seen any thing that I prefer I replied yes vehicle was on sale and he was still willing to work with me. I was pleased with the customer service.

I highly recommend James D. at BMW of Fairfax. He worked with my auto broker to find me the perfect car and the deal he made packed more options and features into the car for less than I was able to find on my own. There was no quibbling over small details. I was eligible for a couple of different incentive programs and he found me the best one for my situation to save me the most money. The deal was fair and I would not hesitate to recommend anyone working with James in the future (I know that I certainly will!). The after sale service was also outstanding. While I was signing the paperwork, James personalized the car for me so I wouldn't have to worry about it - all the radio stations were ready to go, the NAV system was all set up and all I had to do was adjust my seat correctly (he helped with that too). What a great way to end the day - the car was really mine and ready to go.

Bought a 2013 X5 in August with James D. as my sales person. It took me months to decide, but I was never pressured or rushed...only given answers to every question I had and helped with the process. James was great. Ask for him by name when you call.

I had a fantastic experience with James D. in ordering a new BMW. This site would rather I not post his last name, but when I went, he was in the office to the far right. From the moment I walked into the door, he was warm, inviting, and professional. Every question and concern I had was answered thoroughly and completely. When he didn't know the answer to something, he was sure to follow up with a phone call or email. James honestly blew all of my expectations out of the water regarding the car sales experience. If my next car is a BMW, I'm going directly to him.

I want to thank all of the BMW of Fairfax staff especially David L. and Abed for making my first BMW sale so easy. It was enjoyable and I look forward to leasing my next vehicle with them!

I bought my first new BMW from this dealer eleven years ago and felt comfortable returning this past month to consider a 2013 5 Series. It was a wise decision in every respect. The sales representative was courteous and professional and I never felt pressured to make a purchase. I test drove a 2013 on a Thursday and discovered I would have to order from the manufacturer to get the car with the features I wanted. This was perfectly acceptable since I had to order my first BMW too. I returned the next day and placed the order. All in all, this has been a fine experience.

Value is horrible - Duh it's BMW. Service has been horrible. Duh, it's an import car dealership, snobbery abounds. However. The stars are for Richard in the Parts Department. I had lost my key and he took proper care of me and my quandary with enthusiasm, consideration, and cheer. Real customer service with an actual human being is rare these days. It was appreciated. Thanx Dawg. D.Caf

Let the buyer beware" is always good advice, but especially in used car shopping. I went over my prospective buy carefully online, including the free Carfax the dealer provided, performed all the recommended checks at the dealership, test-drove it and decided to buy it. The price was far below what comparable models were advertised for, so I knew something was up. Emile, the very friendly and helpful salesman, showed me the dealer's own repair estimate, which included four new tires and front brake rotors and came to over $1000. Even with that additional amount, the car was still a good deal, so I signed to buy it. When I came to pick it up the next day, I locked the doors when I went into the office. That's when I found out the driver's side door could not be locked or unlocked with the one key the dealer had. (One reason the car was so cheap was that it had no power locks, mirrors or windows.) I insisted on the dealership fixing the door lock at their expense, and after some negotiating, they agreed. For this I give them an overall rating of 4 stars; had they been upfront about this defect from the start, I would have rated them higher in the other categories. This is not a problem they could have overlooked, unless they never bothered to lock the car on the lot.

At least in this area.. Sales.. Not so

When I decided that my next car would be a BMW, I started doing some research on the car and the local dealerships. BMW of Fairfax was not the closest dealership to my home, but I was drawn to them because of the service I received over the telephone when I made my initial call. I called and immediately spoke with a salesperson. I explained to him that I was interested in purchasing a BMW X5. He told me what he had available and set up an appointment to come out and test drive the vehicle on the next Saturday. I went out there Saturday and met with David Chu. He showed me, again, what was available and asked me to pick out which car I was interested in and wanted to test drive. I picked out the vehicle and test drove. Of course, I immediately fell in LOVE with this vehicle! It was fully loaded with everything you can imagine. I also met Pre-Certified Sales Manager, Jim Handy, who was absolutely wonderful!! This Manager assured me that I would get a good deal and great service....and that's EXACTLY what I received. David treated me like I was ROYALTY!! He walked me through the entire process and answered every question in a professional manner. I left the dealership and thought more about the decision to buy, not who to buy it from. David called me on the following Monday to see if I had made a decision (which I decided to get the vehicle) and told me that he was getting the paper work together. David gave me his cell phone number and we spoke daily about the deal. I went back to the dealership on Thursday after work to fill out and sign all the necessary paperwork. I arrived about 7:00 pm. I filled out the necessary paperwork and David took them to Finance. Finance went over some options and figures with me and the next thing....the temporary tags were being created and placed on the vehicle. I signed all documents and at about 8:45 pm, I was leaving the dealership in my BMW X5!! That was the most unproblematic car transaction I have ever endured. I highly recommend this dealership and ask for David Chu. They are awesome!!

We have never had a more stress-free car buying experience and our 2 year old was even along for the purchases. We definitely recommend these folks! Cars bought: 2007 X5 & 2008 328i Salesman: David Chu & Rico

My experience with this dealership was nothing short of outstanding. I made my commitment to buy the preowned 2008 535i BMW telephonically after finding it on their website. When we arrived the car was parked in front, clean as if it had just come off the new car delivery truck from Bavaria, and exactly as described on the website. My wife and I were taken on a test drive to confirm our commitment to the car and it was all we expected and more. The sales staff spent a couple of hours with us, showing us all the vehicle's features, transferring our phone numbers into the Bluetooth system, giving us a primer on the iDrive and navigation systems, and answering all our questions about the many options on the car. Only when we were satisfied did we get down to doing the inevitable sales paperwork. This too went quickly and smoothly and the deal was the best we had found by far. I would strongly recommend this dealership to anyone interested in buying a BMW. The staff was friendly and knowledgeable and their selection of new and preowned cars was huge.