Scheduling, reception, service, and pick-up all were really well done. Will not go anywhere else.

Derrick and Dimitri made everything so easy and streamline. I’m so happy choosing bmw fairfax service out of all the service companies around.

Very pleased with my service, my Advisor was great, she 'was very knowledgeable. Several pratrons wasn't wearing mask in the waiting area...and some employees throughout the facilities wasn't wearing mask...you could see the peer pressure being imposed on some, making for a tense environment for work.

James Duerbeck is very courteous and knowledgable. This was best experience in buying new car.

David and Robert are the best. They are professional, knowledgeable and customer service oriented. I travel 700 miles roundtrip to have my car serviced here.

Seamless delivery and knowledgeable staff. From the front desk, to my sales rep, to finalizing with financing, I couldn't have had a more seamless and efficient experience. This was especially impressive given the current situation with COVID. I would highly recommend BMW Fairfax.

Neals Rebeiro, my salesman, was extremely helpful from the beginning to the end and we particularly appreciate the 2 hour or so demonstration on how to use all the tech. Finance department was a breeze. Got a good price too.

If I could give 10 stars, I would. The most professional, honest, and knowledgeable team here. From the moment I walked in and greeted by Dena, till the moment they delivered my car. I felt safe from COVID, everyone followed proper protocol in order to keep and make me feel safe. Everything was explained to me that needed to be done. BMW of Fairfax goes above and beyond, and I’m most grateful for their service. Thank you BMW of Fairfax. And thank you Dena for being so professional. Keep doing what your doing!

Neals Rebeiro, my salesman, was extremely helpful from the beginning to the end and we particularly appreciate the 2 hour or so demonstration on how to use all the tech. Finance department was a breeze. Got a good price too.

Very efficient and helpful service advisor. I was very pleased with the quick turn around and the quality of the work completed.

I recently visited this location and the customer service I received was impeccable. The representative that assisted me Derrick C. was amazing. He is my sole reason for the 5 star rating. He was knowledgeable, friendly and thorough. Great job Derrick! I am very appreciative of the assistance you provided me with.

This place really practices the art of customer service.. we came in just to look at a vehicle that we were thinking about. The sales staff here (specifically Neils) were awesome. Really excited and knowledgeable about their product and not pushy or shady at all. We didn’t purchase this vehicle but we will be.

I recently visited this location and the customer service I received was impeccable. The representative that assisted me Derrick C was amazing. He is my sole reason for the 5 star rating. He was knowledgeable, friendly and thorough. Great job Derrick Chambliss! I am very appreciative of the assistance you provided me with and they did a great job servicing my vehicle.

Excellent due to Mr Alex the sales person, from the BMW of Fairfax in Virginia. Professionalism and customer oriented behavior made this sale possible. Otherwise I would have gone to Audi (Q7). Very knowledgeable and intelligent to teach the customer. My family and I enjoyed this experience with Alex and the dealership. I live in Ashburn, VA, went to the BMW of Sterling, very close to my home, and left the dealership because of unprofessional, lack of attention and unpleasant Team. Then I went to BMW of Fairfax which made all the difference and got the X5. Thank you.

Excellent dealership. Professionals dedicated to customer services at the highest quality. Mr Alex Yakovlev was our sales person and enjoyed his handling amd patience with us. I recommend beside the fact that the vehicle is unique and fantastic. Congratulations to the folks of BMW of Fairfax !!!!!

Alex Zelkin is by far the best car salesman I have ever worked with. I will always buy from BMW of Fairfax and I will only refer family and friends to Alex and BMW of Fairfax.

Alex Zelkin is the best salesman. I truly appreciate hi professionalism and knowledge making the car buying process so easy. Thank you for helping me get into the vehicle I wanted. I will only buy and refer to Alex and BMW of Fairfax.

I took my B!W X3 in for service and inspection yesterday. The service people were very courteous and competent. I waited for my car in the service lounge where I was very comfortable. The car was done in the time frame they said it would be. In at 9:15 am and out at 11:15 am. Great service.

Recently purchased a BMW 430i and was assisted by Nana. He was so patient with me as I test drove so many cars to determine which I wanted. His calm, welcoming, and helpful demeanor made it a very pleasurable experience. So happy with my purchase! Thank you so much, Nana!

Excellent experience. Very clear and helpful.

I was completely blown away by the concern and care that David provided in response to my car problem. They got me in right away and provided incredible customer service. I am a new BMW car owner and BMW of Fairfax just made a lifelong customer. Thank you!

Great guy Walid Khalid Excellent customer service 👌 He explains everything ✍️ I swear if I have big company I will make Walid General manager Thank you BMW for Walid and for excellent service

Excellent service especially with Walid Big help he explained everything He have the best customer service ever

Susan and I consider our buying experience at BMW of Fairfax perhaps the best ever (and we've bought a fair number of cars over the last 49 years). We dealt with four sales and finance professionals, each of whom provided exceptional service and, most of all, sound advice. This is our first experience with BMW vehicles and we valued the counsel and thoughtful consideration of our questions. There was no 'hard sell' attitude; rather, there was a serious effort to match our stage in life, interests and preferences with vehicle options. The sales and finance procedures were efficient and our time was valued by all at the dealership. We would highly recommend BMW of Fairfax for those interested in dealing with serious professionals, who are a credit to BMW.

Great experience as always. Helpful, attentive and have a great waiting area. Took care of part that was 10 years old at no charge!! Thank you.

Thank you neil for your help

I just purchased my first BMW from BMW of Fairfax. The process was super easy and seamless. Jordan was the sales associate who went above and beyond to help me throughout the process. Thank you for the great experience!

This is the best car buying experience I have ever had. Before coming to BMW of Fairfax, I went to a few others places where that I tried to put me into a vehicle I wasn't happy with and didn't want. Alex knew what I wanted and helped me get into that car. Alex, Ferris and the team are very knowledgeable about all cars and very helpful. They truly made a stressful car buying experience easy and enjoyable.

Excellent service and repair.

Amazing customer service! Service representative was very responsive to my questions & provided assistance in all aspects of my visit (loaner dept, cashier) I have owned several BMW's & frequented other dealerships; this was the best experience at a BMW dealership!

We had Dena Van as our service advisor and Franklin G as our technician. Both took tremendous care of us and we will be asking for them personally next time we visit.

I had a great experience at BMW of Fairfax. I worked with Erick B. He followed-up with me, but with no pressure. I'm loving my new X1!

THIS REPAIR WAS TOP NOTCH IN ALL RESPECTS XXXXXXXX

I joined the BMW family at this location. Everyone I worked with was very friendly, and trust me, I was not their easiest customer of the day. I am very pleased and would recommend this location for your next car.

Buying our new car from BMW Fairfax was pleasant and rewarding. Everyone at the BMW of Fairfax dealership including the BMW merchandise store were very polite and professional. It made for a wonderful buying experience. We are very excited about our new X3 Hybrid! We appreciate Driton and the entire BMW team for making this happen.

Outstanding service in all respects!

Mark Stout is a great guy! Amazing experience at this location. Great service, polite staff, clean waiting room....

As always, Miss Jackie and the BMW service crew did a wonderful job of servicing my 21 year-old BMW 328ci. Parts and knowledgeable service technicians are not always available for these old gems that have more mechanics than electronics. I used their new Pick Up and Drop Off Service (PUDO) to avoid a trip to the service site. Worked like a charm. PUDO Phil was great -- a very amiable professional. My dad always said "you get what you pay for", which is why I get my service needs fulfilled by the dealership. Not cheap, but always done right.

Great service! When my service was completed, BMW delivered my car to my home. Fast and efficient!

The best BMW dealership in the region in my opinion. Great selection of used and new BMWs as well as other high quality used cars. They definitely hold there used vehicles to a very high standard. Interiors and exteriors are immaculate. Even if you're not in the market for a BMW I recommend taking a look at there used inventory. The staff here is very helpful and knowledgeable. Definitely recommend this dealership!

Service Rep Dena was fantastic. Customer focused and very professional. Workmanship on windshield replacement was perfect.

BMW of Fairfax has always provided me with outstanding service - particularly in the Service Department under the leadership and technical expertise of Konrad Malinowski, Service Manager. In my recent visit of March 25-26, 2021, they repaired a Tire Pressure Monitoring issue quickly and discovered an engine mount critical safety issue where the engine mounts had collapsed. I left my vehicle at the service center overnight because the parts were not in stock but was able to retrieve my 2015 X3 the next day. In addition, Mr Malinowski applied a couple of service manager discounts to lower my overall bill which was extremely helpful and considerate. The service was excellent! Also, Richard, in the retail parts department has always been outstanding in helping me find the correct parts for my vintage 1993 318. I will continue to use BMW of Fairfax as my Service Center of choice!

The service was great. They helped me out with my needs.

Another easy and efficient buying experience with Driton Sadiku! Thanks 😊

Excellent service at this dealership. Overall great experience

Very professional, patient, and knowledgeable. Took the time to address ALL my concerns and answer ALL my questions. Transparent and honest throughout making my purchase experience a good one. Thank you Driton and James of Fairfax BMW

Karim was an awesome salesman and very professional. I appreciated his efforts in helping me find the car I wanted.

As always, BMW of Fairfax impresses...Service is top notch and excellent customer service. Kuddos to Shea Lueder for ensuring quality work.

My experience at the BMW Fairfax is and always been great.mostly do the service and attention of the Service advisor Dena Van.

Excellent service provided by Miss Frankie Johnson.

Clean environment and professional representatives. Scheduled maintenance did not take long at all. Thanks! -Rufus IG: @TheSummerIsNow

Derrick was my service advisor, he was professional, courteous and he got the job done as promised - smooth process.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

Great service representative. Not easy access into service area from Lee Highway. No fault to BMC . Service road intersection was blocked by neighboring business . Went in for oil change. Got a nail bolt in tire when exiting service road . Had to return for a new tire . Again no fault to BMW . Just a bad location to have a service department. Next time I will try BMW of Alexandria.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

Exceptional service and kept up on all repairs as they were needed.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

An all around great experience. The price of the car the customer service just everything about the dealership was top notch.

Great service- from great people, the latter is the most important. It starts with Conrad Molinosky, and with his direction and leadership thru example...Jessica V. Customer service rep. Is very helpful and simply awesome. Fairfax BMW SERVICE is these people...thanks for your SERVICE.

Always so courteous and helpful!

Ms. Dena Van from the BMW Fairfax service department was great in dealing with a number of services I needed. The biggest problem I had to deal with was getting two of my tires replaced thru the CNA National tire program. I had to have the tires replaced with temporary ones (no-run flats). These tires were damaged on the road and in another state so I could not bring them in to be verified. Ms. Van called in my behalf and was able to get them replaced at no charge to me under the CNA program I paid for. I am very appreciated of her taking care of this.

Service was impeccable as always. Getting your car serviced can be a harrowing experience but coming in and dealing with Dena make our service experience so much more than car work.

I switched to having service done here at BMW of Fairfax because I recently moved. At first I was apprehensive about the place because it is larger than my previous service center, and I generally don't like very large service centers because I feel they are more impersonal. But I was pleasantly surprised by the personal treatment I received at BMW of Fairfax! My service advisor kept in touch with me while I waited for my repairs to be completed, and the service technician was thorough and found a potentially major issue that needed immediate repair. The process to check out a loaner vehicle was easy, and in the end, BMW of Fairfax completed the repairs a day early. Highly recommended!

Went in for oil change and inspection. While the oil change was more than a Jiffy Lube, they gave me a great car wash inside and outside, and pointed out some major repairs I?ll need in the future, which helps me plan on how long to keep the car.

I work within a stone's throw of Rockville BMW but I take my cars to Fairfax for service. I have always had good experience there. Frankie who has helped me the last couple of times is very efficient and thorough. Some of the optional services at Fairfax are more expensive than that of BMW specialist shops but that should be expected.

A wholeheartedly 5 stars! I service my BMW M3 only here and these guys are always exceeding my expectations in making sure that the customers have a great experience and the cars are serviced meticulously. Great words for the whole team of mechanics and service advisors. Special kudos to Elena Tanase for going above and beyond every single time and making this experience seamless, efficient and pleasant. I would definitely recommend this dealership to anyone for a 100% positive experience.

The BMW Fairfax facility replaced the defective Air Bag on our 2002 BMW 325xi. The staff was very professional. We were greeted as soon as we arrived and assured that the defective part would be replaced within the hour. The Fairfax BMW facility is clean and efficient. The knowledgeable staff answered all of our questions. This is a top rate business.

Very nice and informative salespeople, help you take the time to make sure you get what you’re truly looking for. Respond quickly to messages and are extremely helpful.

I had efficient and great service at BMW of Fairfax.

I drive 60 miles to get a car from them. Dennis is wonderful. He does everything to give you what you are looking for.

Didn’t buy a car here but they where super friendly just chose a different car after

This shop always takes good care of me and my car. It may not be the cheapest but it's BMW and they stand behind what they do. I feel I can trust any repair recommendations and they do explain their basis for them.

Thanks for being a friend and you made sure my concern is carefully looked at even though it is nature of the M Sports brake making squealing noise. Also going extra miles to clean the car, as well as the multipoint inspection. I had a tremendous moment of a customer care from you guys. Many Thanks to Elena being an excellent friend and positive attitude towards whatever I was asking about the car.

David McNeill is the most honest and ethical advisor I’ve ever met! He is the sole reason I bring both of my vehicles into this location time and time again; if you’re in need of maintenance or service on your BMW, make sure you ask for him!

Very good service with a professional approach.

I spent weeks searching for the right BMW 430 i x to be my first BMW. I spoke with many dealerships over the period. Alex from Fairfax was the best by far, he was not the typical salesperson who just read from the spec sheet. He explained the features of the version I was looking at. He was quick to respond and very professional to work with. Upon my arrival after a quick flight from Cleveland, I was greeted with professionalism and the entire experience was top notch. James from Finance was also great to work with, efficient and was not trying to pressure sale anything extra. This was not a business transaction, this was a memorable experience!

We did our research on dealers that we would like to purchase from and decided on Fairfax. They did not disappoint. We stopped by one Saturday and test drove a used X3 and later decided on a new car. We got a great deal (thanks Erick) on the exact car we were looking for. Ours was a special order which came in on time and built to specification. Overall a great experience - the one we were hoping for.

Good experience. Spoke to service manager who responded to my questions and concerns. Pleasant service representative.

Excellent customer services are delivered here. Owning a car is easy, but the BMW parts and services sector in BMW of Fairfax, VA is an excellent customer service and satisfaction place. With BMW, the total product life cycle is their engine of efficiency. Get it up in the morning from the bed and schedule your maintenance and starts driving to the place. Once you get there, they have a team of expert Willing and every ready to help you. They are the best 👍.

Very kind team and I felt comfortable in the buying process. No pressure and no haggling (seriously - don’t come in ready for a back and forth!). Would buy from here again!

My visit was smooth and effortless and this was made possible by an Outstanding service advisor named, Frankie Johnson. In my 50 years of automobile ownership, with 20 years as a BMW owner, I have only had 2 service advisors that I would classify as Outstanding. Ms. Johnson is one of the two.

I have been saying this for the last year that BMW of Fairfax is #1. Before my experience with another BMW dealership was not very good at all. That would be BMW of Alexandria! The sales people were very snooty and none approached me at all, didn't like the ambiance. Fairfax is totally different when you go for the first time ask for Conrad he is very polite and knowledgeable about your BMW. Go to Fairfax!

Great service center that cares about its customer experience more than anything. Had a unique experience and the Asst. Manager Shea took great care of me. Will definitely be back.

Mark Stout is our service advisor & is always a joy to work with. He makes us feel comfortable & happy knowing our BMW is in good hands. Him & his team provide excellent service all the time. So happy at Fairfax BMW😊

Excellent service, this is a lot of effort to say excellent service

BMW of Fairfax has been my go to for all repairs for my X5 for a few years, and though pricy, they do a very professional job, and provide excellent service. I dont think I could be happier with my experience.

The service was professional, efficient, knowledgeable and customer friendly! I wouldn't take my car to anyone else, ever. BMW of Fairfax is honest and outstanding to work with.

Very helpful and not too pushy. Great overall experience.

BMW of Fairfax: Professional, Knowledgeable, Responsive, Customer Service Oriented, Great Team Spirit, Integrity and Excellence.

Excellent customer service. Dena was fantastic!

Erick was excellent and made the sales process not feel like one. All dealerships would be lucky to have a guy like him.

Service as it should be!

Always treated well and get good service. Have been a customer for 4 years so far.

Mark Stout is my Service Representative at BMW Fairfax Service Center. Mark has been my Service Rep since 2015 and he has always been very professional and very detailed. He always ensured my car gets the maintenance and repair services needed. I trust him.

The service department was very professional and adhered to COVID protocols. The service on the vehicle was accomplished with no delays and to my satisfaction. I highly recommend Fairfax BMW service.

Great overall service. Dropped my car off for maintenance and check up. The folks were kind and courteous and very helpful.

Incredible service

James was great. Helped me out through the entire process and made sure we were happy with the final product.

We were travelling from the DC area to Louiville, Ky, when our problem arose. The serviced department went out of it's way to solve our problem quickly and get us back on the road quickly. They kept is informed on the progress of our repair and the estimated time to complete the repair. Very impressive!

Working with Shea was the best experience I've encountered in dealing with a car repair. He was knowledgeable; kept me informed and very pleasant to deal with. Thank you Shea!

Worked with Alexander Yakovlev on my lease. He was extremely helpful. Great experience! Good job, Alex!

Extremely helpful service from David, and concluded very expeditiously!

David M was helpful and fast, efficient the best service ever!!

They will check your car and will not try and force you to have your car service on the spot

Super Easy - Digital notification and appointment setting. Nice facilities. Cleaned car after service.

I dropped off my car for service. Katie at Customer Service was very professional, polite and set me up with a shuttle service for my next appointment nearby. Laslow my Service Associate was very polite and professional. He reviewed with me what services my car was due for and we discussed the things I wanted them check also. Laslow called later and went over the complete inspection of and car and caught a minor issue that I forgot to mention. A very professional and polite Shuttle Associate by the name of Dimitri drove me to my next appointment. We discussed the new BMW and was great explaining the latest digital features on new Models. I think I see a future in Sales for easy going Dimitri. Dimitri even got out to assist me exiting the vehicle due to a large tote bag I had with me too.This is why people love this Service Center, the staff is so professional, polite and easy going. I don’t live in this area any more and I still come here for service.

I purchased the 2020 330i iDrive. My experience with the salesman as well as the finance department was OUTSTANDING. No hassling, fast talking, long waits, nor price gauging. Only professional, courteous, experienced, and knowledgeable service. I wish all of my car buying experiences were as easy as this one. If you are thinking of going there..GO! You will not be disappointed.

Friendly, knowledgeable and just nice people

I purchased a new 2021 x5 from here a few weeks ago and it was hands down the best car buying experience I’ve ever had. I didn't feel like they were trying to hustle me, and the whole process from start to finish was a great experience. We originally went in looking for certified pre owned, and we worked with Mike. We ended up buying new because it made sense for us. Even John & Abraham were fantastic with the financing end of things and even down to our first service experience (ran over something and popped a tire In the first 2 days of owning it) GET THE TIRE COVERAGE!! Anyway, the service department was amazing as well. Go with them, and you will be pleased with the very long process of buying a car wasn’t all too bad.

Updating to thank my fabulous mechanic, Robert Lolakas, for always taking fantastic care of my M3. From routine maintenance to an engine rebuild after a broken valve spring, his attention to detail and professionalism is greatly appreciated. Highly recommended working with him!

Best place to work and shop, BMW Fairfax's staff are great! Professional and pleasure to work with! Specially The GSM (Maryam Malikyar) was really helpful! I will definitely go back and refer all my friends and family to this place.

Great service. Appreciated COVID precautions. I found what I wanted online and they set an appointment and shared information via e-mail prior to my arrival. Then they got me in and out with no hassle and no pressure.

Konrad and Elena are OUTSTANDING in their professional dealing while servicing my BMW's every time and all the time. Their stellar attitude is a decade long proof of the quality BMW of Fairfax has been providing to their customers. I am going there for the past 10+ years - they are an awesome service center.

Very good experience with shopping at this store. Perfessional treatment and fully knowledged sale man Mr. Jordan who took care of us during our visit from begining to look at different options and test drive till delivery date.

Excellent customer service by Mark, turn around of service was excellent as well.

Great, knowledgeable staff, no pressure shopping. Overall 5 stars purchase experience. Thank you!

This is the best service experience I have had in a long time. The Service Technician came out to discuss the problem I was having in order to better troubleshoot the problem. I was once a certified mechanic and he explained the fault codes the car had and I explained the symptoms I was experiencing. I felt he properly identified the problem. This service restored my faith in dealer maintenance.

Arben was thorough and patient through the sales process. Allowed us time to compare other vehicles before making a final decision. Very professional staff at this store over what we found at other dealers including independent use car centers. This vehicle has been what we expected thus far.

We had a good experience. I personally did not like the attitude of the first agent that tried to help us. I think his name was Driton. I just simply after few seconds decided to walk away. BUT, once Alexander came to help us, things got changed. He was very good and helped us understand the details. He was also very nice and respectful. In particular, Ebrahim, who was the Financial Manager there was great! He was very respectful, kind, and supportive. We had a great conversation and I enjoyed it very much. Finally, we purchased our BMW. Thank you BMW of Fairfax.

Amazing professional service with super customer courtesy! Mark, our Fairfax VA BMW service rep was extremely helpful, explaining everything and working with our busy schedule. We?ve been relying on Mark and his team for years, always pleased with their support.

This is our second car we have purchased at BMW Fairfax Certified Pre-Owned, and the buying experience so far could not have been better!

Quick replacement of hood props (car is a 2005 645), and another minor part replacement. Service was super thanks to Frankie Johnson.

Elena Tanase is my go to service advisor at BMW of Fairfax. She's the best SA I've ever worked with. She responds lighting fast and always keeps me updated whenever something comes up while my cars there. Most of visits there, I was given a loaner, so I can still carry on my day. The dealership servicing department has always done the job right. My technician last time was Dale, and he found some issues with my car that I wasn't even aware of, all fixed under warranty. Thanks Elena and Dale!

I came in for an oil change, but because of the diagnostic history David pulled from my key fob, it was not necessary. David said the vehicle would be ready in approximately 2 hours, and the vehicle was ready in just under that time. You provided the shuttle service to Mosaic, which was a nice change from waiting in the lobby. My wife enjoyed it, so thank you very much. Keep up the great work, and I look forward to seeing you at my next service. Lawrence Holmes

Thank you Derrick Chambliss for OUTSTANDING service . Thank you for the time and attention which was spent on my vehicle. Your Team cooperation and assistance in the matter were and are sincerely appreciated.

Professional sales representatives and staff. I did not have any problems, efficient in providing customer service, and had no problems with the finance of the automobile. I received a good deal on the pre-owned certified Mercedes-Benz CLA 250. Thank you for your assistance.

Mark was quick, professional and straight forward with the repairs I needed. He always communicated with what my car needed

Alex and the entire team was courtesy and helpful throughout this experience. True professionals which is why I started with them 18 years ago and go back when I can, even though I live 8 hours away. Worth the trip to have informed professionals guide you through the process.

My BMW technician kept me well-informed during the process and I implicitly trusted her advice on necessary repairs versus nice-to-have repairs.

Enjoyable.

Great experience purchasing my new car at BMW of Fairfax - special thanks to Alex Iakovlev from Sales! He’s been awesome helping me with every step on the way to my new car and still checking in regularly after I brought my car home. Thanks!!!

Oil service, radiator fluid flush, and routine scheduled maintenance.

Great experience purchasing my new car at BMW of Fairfax - special thanks to Alex Iakovlev from Sales! He’s been awesome helping me with every step on the way to my new car and still checking in regularly after I brought my car home. Thanks!!!

I really enjoyed my BMW purchase experience! Brian Markulin was so patient and engaged! Good guy! The money guy in finance Jaafar Soulimani was also very informative and efficient. Very transparent process. Looking forward to enjoying my new whip!!

Frankie Johnson went above and beyond to ensure my vehicle’s maintenance/inspection needs were addressed. The look and feel of the Service Facility was excellent and my vehicle was serviced in a reasonable amount of time.

The tech (Matt) called me the morning of the appointment and said he was running early - asked if he could come a little early, which was great. Matt was polite and got the work done quickly.

Karim Salhi assisted me and it was honestly one of the best purchasing experiences I’ve ever had. He was super knowledgeable, nice, and professional and was able to answer all of my questions. The rest of his team were all accommodating and made the entire experience efficient and great.

Frankie Johnson, my service advisor, did a fantastic & professional job of helping me to identify and timely receive the services needed for my Z-4. Everything about Frankie's effort was done professionally, efficiently, and with a focus on providing the most cost effective services needed. Frankie is the best service professional that I have ever dealt with. She always is great in helping me and my family of BMW owners/drivers. Thank you Frankie. You are the best! KRS

Arben was an excellent salesman. He was courtesy and efficient. I would recommend him to anyone looking for a New or Used car in Northern Virginia.

Thank you for your outstanding service and honesty!

Would recommend asking for Karim Salhi, super great guy and very knowledgeable. He was able to make the entire experience easy with no pressures.

BMW Fairfax was great to work with! Alex, my client advisor was patient, knowledgeable, and professional. He made the entire buying process smooth and I'm very happy with my X5! Also manager Mike, addressed a few concerns and made sure that everything was fixed in a professional, high-quality manner. 5 stars!

Everything was good at this dealership, sales rep Michael and finance manager Feroz! Great service!

Miss Frankie is an excellent advisor,keeps you informed about the status of your vehicle. Will always take my car to BMW of Fairfax service dept.

Ian is the man! He always provides the best service and is super friendly. I won’t take my car anywhere else. Thanks again!

The best car buying experience I’ve experienced in over 10 years. I normally buy only new vehicles but decided to go the used route this time. BMW of Fairfax made my buying experience amazing. Big shoutout to Mike, Rick and Zen. I initially came in with my own financing but Zen had better numbers. Definitely check with him and the options he has available before looking elsewhere. I’ve already told so many friends and family about how well I was treated at this dealership. Buying a vehicle can be stressful but Mike and Rick made the process a breeze. Customer Service is really big in my book no matter how much you are spending and they hit the mark by catering to the customer. They answered all questions, gave me info on the vehicle, detailed the vehicle inside and out and made sure I was satisfied with any imperfections on the exterior. Will be back for my next vehicle!!! The smile from behind the mask is greatly appreciated!!!!!

Had my 335i serviced. I always ask for Seay who is the best service advisor at Fairfax BMW. He is very knowledgeable and gets to the point about the service required and the cost. It is a pleasure to take my car in for service when the customer can deal with Seay.

Dena Van Was very professional and knowledgeable and helpful.

Always an excellent experience...

This dealership is awesome- you don’t always feel that a car dealer has your best interest at heart but this dealership does. When you purchase the car you don’t get pressured to have expensive add one that are profit centers for the dealership. The general manager Mike Walker is going to work with u you II to structure a fair deal. Asad Khan has been our salesman for past 3 vehicles we have purchased. We appreciate his patience and clarification of features and options to customize the car that best fits our needs. Ebrahim in Finance explained all the paperwork perfectly- Definitely go to this dealership over others

Erick Bautista handled my new purchase of a 2021 X5. I could not have had a better experience. Erick was responsive, informative, and the main reason I choose to purchase a new BMW. I would highly recommend Erick and his team!

Excellent customer service! Highly recommend working with Alex Yakovlev.

I normally go to a different dealer for service, but couldn't risk trying to drive all the way there. This service was top notch and quick. Frankie was excellent and I couldn't ask for anything better. Guess I found a new service location.

Great service friendly staff. I just completed a visit to Fairfax Bmw. I was greeted by friendly staff that made me feel comfortable. They did not make me wait long in a clean environment.Mark Stout was fabulous as usual.

BMW of Fairfax is first class in customer service and they make every effort to make car service and painless as possible. I had an animal (yes an animal) get under my hood due to the cold weather and destroy all of the wire. This was a terrible situation but BMW service speacialist Derrick Chambliss handled the entire situation and made it completely stress free. He worked with my insurance company, kept me updated on the progress of repairs, and even delivered the car to my home when it was finished. It is experiences like this that make getting a BMW completely worth it.

Awesome

I knew it?d be tight, but service advisor, Shea Lueder, came through as promised. Dropped off wife?s X1 at 7:00; swapped it out for my X3M at 11:30 and picked it up at 4:30. All required services performed to spec and both cars returned clean as new. Thanks, Shea and BMW of Fairfax!

Very professionally done. Greeted promptly on arrival, service time was less than initial estimate, car delivered clean. Bravo!

The service advisor met me at the door and did everything he was supposed to.

Always first class keep up the great work.

Great all around- customer service, professional team.

amazing service, great attention to detail.

Great dealership! I worked with Asad to lease a 2021 BMW X6 and the process was very, very easy. My husband leased a car from him too - he is such a pleasure to work with.

Outstanding service.

We have just experienced A+ service once again with our third BMW purchase from BMW of Fairfax!! Thank You Karim & Ferris!!

Great service and very friendly staff!!

I had a great sales experience with James regarding my new X5. James was very knowledgeable of the product and assisted me all the way through the build process. After having having a bad experience with another BMW dealer, James completely changed my perception of the brand and the experience. Thank you!

Awesome experience at BMW Fairfax. Great selection of vehicles and hassle free customer service. Can’t wait to go back to purchase another BMW.

I arrived without an appointment to have a battery replaced on my key. The service representative advised me that I was due for routine maintenance, for which I had not planned. No problem! The work could be done within 90 minutes. Much to my surprise, the work (and car wash) was done in less time. Great service, on time! Friendly assistance. And all questions answered. What more could you want?

Service Advisor Duong Van is the best ...she was efficient and got our 645Ci serviced promptly! GREAT JOB!

We just purchased a 2017 M3 ZCP from BMW of Fairfax and couldn’t be happier. I had some hard questions in regards to buying a used sports car and my salesman Mike and the General Manager were more than happy to help me in every way. They went above and beyond, even offering me a great warranty to go with this amazing vehicle. It is always a little worrisome when you buy a used sports car but after looking at the car on the lift with a BMW M tech and the 4 year warranty, I felt really good about my new purchase. I would definitely do business here again and will definitely bring my car here for service in the future. You don’t always get such amazing service and reassurance when buying a used car but don’t worry, you can buy with confidence at BMW of Fairfax! Thank you Mike and your team for selling us an amazing F80 M3. I can’t get enough of this car and spend a ton of time in the garage just looking at this amazing machine. If you have considered buying a BMW, please consider BMW of Fairfax, they will go above and beyond to be transparent and helpful so you make the right purchase!

The team was upfront, friendly, and communicative without being pushy. I'm extremely happy with the service from Erick, Alex and the entire team that got us our new (to us!) VW Atlas. Highly recommended.

I am updating my review. I initially had a problem with my key fobs. But the general manager Mike Walker contacted me right away and fixed the problem. I am very happy and would buy from BMW of Fairfax again. Thank you Mike!

Great service, short wait time, replaced tire and perform inspection in less than an hour

The dealership took a short notice service request with no issue and took great care of my BMW.

Great service!

Jude is wonderful to work with when buying a new (used) car. I have bought many cars, but have never worked with a more professional, knowledgeable, patient, considerate salesman than Jude. Zen Mani, the Finance Manager was exceptionally professional and knowledgeable and very thorough and patient with his explanations of options. Overall, the experience of buying from BMW of Fairfax was extremely pleasant.

Wonderfull service, they shown us multiple option to choose a best one for us. Price also reasonable. Alex did a good job.

Driton was great. Made the process easy for me. He understands these cars inside out! I love my x3!

The service representative was knowledgeable and accommodating. He was proactive in ensuring I had options to choose from regarding my need for a shuttle service and loaner vehicle. He was transparent in what needed to be done, what the cost would be and how long it would take. He was up front about any unknowns as well with regard to the process of diagnosing the problem.

Excellent reception, sophisticated treatment, and very Excellent services

I just purchased a CPO 2018 BMW 540i xDrive from Fairfax BMW, and I must say that it was the most pleasant car buying experience that I have had in many years. Certainly better that my last one from another dealer. Karim, my BMW Client Representative was a genuine pleasure to deal with, as well as everyone else we encountered. I wholeheartedly recommend that you check them out for your car buying needs. Joe Poole

I purchased a CPO '18 540i xDrive and the experience was the best that I have had in a very long time. Karim was a very friendly and attentive client representative. I wholeheartedly recommend them for your Automobile needs. Joe Poole

This was my first time having a service done here... but things went seamlessly!!!! So much better than my previous dealership!

Maryam and Mike were professional in their handling of my sons car purchase and they made the experience easy. I cannot say enough good things about them and our dealership experience with them, Thomas and Jaafar.

Sam Hawa and the whole used car sales department were all extremely professional and friendly. I came in on my lunch break to trade out of my vehicle and purchase a new vehicle. I was back at work in my new clean vehicle before my lunch break ended. Fastest car buying process I’ve had thus far.

I hadn't bought a new car in a long time (18 yrs!!!) and was dreading the whole experience of buying a new one. I shopped around... Audi, Acura, Toyota, Lexus, Mercedes, etc After a lot of test-drives, I decided on BMW. James Duerbeck, my salesman, truly took the time to understand my needs and wants without pressuring me (as I had anticipated a car salesman would). I ended up custom ordering an X3 and anticipate loving driving it for many years. During delivery, James spent a lot of time clearly and competently explaining much of the outstanding and complex features of my BMW X3, which were all new to me since I was moving from a "dinosaur" to a high-tech, high-performance driving machine. Jaafar Soulimani, in the financing office was straight forward, informative and also a pleasure to work with. Overall, my experience at BMW of Fairfax was 5-star!

Excellent Sales, Service and Inventory. Ask for Arben Villa.

Very personable and professional and efficient service!

I had a great experience at this dealership. These guys were super helpful and worked hard to put me in the car I wanted. I HIGHLY recommend this place for your next BMW

Dealership is A1. Provided a loaner and delivered car on time. Excellent customer service.

Very nice stuff and professional!

I ant to take the time to recognize Zen (Finance)and Dennis Tablagan (sales) on the incredible service they offered when me and my wife were looking for a certified BMW. I was thoroughly impressed. I for the most part do not fill in surveys but on this occasion it warranted it. BMW of Fairfax is the place to go to get either a new or used BWM. You will not regret it! Efrain and Mounia Nieves

My BMW 335i was in a reck right before Christmas. I dropped my car to BMW of Fairfax Bodyshop. Not only they did an excellent job with the work, they worked with the insurance to get the approval for the additional parts required. StateFarm wanted them to use used parts, BMW was able to convince them of the risk using old/used parts, and get the insurance to approve the new parts. I always feel confident that BMW of Fairfax bodyshop will do a job right for the best interest of the customers.

Friendly Service advisers.

Very happy with our experience at this dealership! Especially Erick Bautista was fantastic. Very patient and easy going! Excellent customer service

Amazing place, Outstanding customer service it was great working with Brian he was very courteous and knowledgeable helped us in getting what we exactly wanted

Ms. Frankie Johnson is our BMW Service Advisor (and Dale is our BMW Technician/ Mechanic) - the two of them are fantastic! Within the last week, I have taken my car to be serviced, and the service as always, was optimal! They always take care of our family's BMW's when we take them there for service, they are patient, kind, courteous, and just the consummate professionals all the way around. We have been going to BMW of Fairfax Service Department from before they moved to their current location. Any work needed to be done on our cars has always been done professionally and expeditiously. Thank you Frankie and Dale - FANTASTIC work as always!

We had the best experience today at Fairfax BMW! Alex our salesman was knowledgeable and not pushy AT ALL. In and out in under 2 hours. We will definitely be coming back and referring friends and family.

Best customer service from Derrick Chambliss.

Amazing Job done by the Team @ BMW of Fairfax. From our sales contact Petr to our Finance manager Maryam & Jaffar. We appreciate all their help in purchasing our New X5! Many Thanks, -Ramirez- Henriquez Family

Excellent, prompt service done very quickly and Emily was very professional.

Very professional & helpful.

My service advisor Dena was 100% focused on ensuring I had a positive experience at BMW Fairfax. She provided me with prompt service and was very attuned to my vehicle service history. She arranged transportation back to my office and provided timely updates on my service I highly recommend BMW of Fairfax service department. They know customer service. Best regards, Eric K Bressman

I'm always impressed with the service provided by this establishment. They have not let me down. I've owned 5 BMWs and have travels the US. BMW of Fairfax got it right. Their service model is the best I've experiences since owning a BMW. I appreciate what they do and I hope they continue to provide top notch service to customers. Thank You!

Excellent service center! Very pleasant and knowledgeable staff, and very efficient. My service coordinator was Elaina, who was excellent, and the lady managing the loaners was excellent also, though unfortunately I did not catch her name. Would recommend this service center if you are choosing between different BMW dealerships to take your car to in the Washington DC Metro area.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

Service was very punctual.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

If I could rate higher, I would. We have dealt with multiple dealerships all over the country and this was by far the best experience my husband and I have had! Alexander and Jaafar were absolutely great! Definitely returning and working with them again! 😁

One of the best car buying experiences. Alex my salesman was wonderful and Zen in finance top notch. Although it wasn’t a expensive car they still treated me excellent. Thank you guys for everything.

The absolute very best dealership I have ever been to, no exaggeration, nor hyperbole. The staff is friendly, transparent, and willing to help you, not as a customer but as a guest or a relative even. Every time I walk out I’m happier than when I first came in. Even the BMW accessories are stylish. Everyone in there is amazing. Prices are fair, even with being a luxury car dealership. I’m not going anywhere else for my ole Z3.

Jude and Maryam were great to work with during the purchase of our X3. We really appreciated the transparency of the pricing model and the eagerness to ensure our satisfaction. Jude even took the time to take our X1 that we had driven to the dealership over to the shop to check the tires. We definitely felt like they went the extra mile to make us feel special, so kudos!

Wonderful service!

Staff was Friendly and Helpful.

Excellent knowledgeable service given by my service advisor and very polite and courteous person.

Service advisor provided an excellent assessment for service needed.

Excellent service! My parents have purchased all of their BMWs here and put me in touch with Mike. I highly recommend working with Mike Navidi. He helped me find the perfect car. Mike Farris in Finance was equally as awesome and helpful as he has been in the past working with my parents. I love my car and will be a repeat customer for all future BMWs. Thanks BMW Fairfax!

My wife and I came into the Fairfax BMW dealership on Saturday, with the goal of test driving one of the X-series SUVs. We left several hours later with a brand new BMW X3e and--this is the remarkable part--had no regrets the next morning! Seriously, our sales representative, Brian, was absolutely incredible--he listened carefully to our goals, worked with us on finding exactly the right vehicle for our lifestyle and price point, and made sure we left happy. Thank you for a great experience.

I had a great experience leasing a second vehicle from BMW Fairfax. Erick was my salesman for both transactions. I presented my position and we were able to reach an agreement quickly. Erick was able to get me the deal that I wanted and I plan on him being my salesman again in the future.

Brian Markulin is the best Client Advisor in the building! 10 stars for Brian's excellency, commitment and professionalism in helping me with my new BMW.

Needed an inspection on the last day of the year with no appointment. In and out in less than 30 minutes. Excellent service, clean facility, and friendly people is what I encountered. Keep up the great work. I would strongly suggest that everyone service their BMW with BMW of Fairfax.

I needed the fender on my vehicle repainted. The staff was very responsive and service quality was excellent.

Great experience, wonderful customer service

Driton was our salesman. He was attentive, knowledgeable and helpful. We were visiting other BMW dealerships, but we knew we were going to buy our car from Fairfax because of Driton.

We had a great experience at BMW of Fairfax. We loved working with Alex. He was very knowledgeable and he took the time to ask me questions to get a better understanding of what I was looking for. Alex always made himself available via email or phone for any questions during the buying process, and even after. When we showed up to buy the car, he had everything ready and made it a smooth and enjoyable experience!

We had a great experience at BMW of Fairfax. We loved working with Alex. He was very knowledgeable and he took the time to ask me questions to get a better understanding of what I was looking for. Alex always made himself available via email or phone for any questions during the buying process, and even after. When we showed up to buy the car, he had everything ready and made it a smooth and enjoyable experience!

Shea was and always is a great service provider. He informs me of all defects in my vehicle and was very patient with me as I continued to ask him to check different parts of my car. I strongly recommend Shea when visiting BMW of Fairfax!

Excellent Service, well set up to deal with COVID situation and very knowledgeable team. Great job by all.

I had my car dropped of for a routine service. I missed my appointment at 7 am and they let me reschedule. I was driven to a local restaurant to get lunch and when I was finished they picked me up. My car was serviced and washed. I was very happy with their flexibility and professional attitude. Walid was exceptionally helpful.

The service at Fairfax BMW has been terrific since having Mark Stout as our service advisor. My husband has had BMW’s since (about) 2001, and we have always used the Fairfax BMW service location to fix his x5’s. His latest X5 5 liter turbo power house is almost 9 years old. It has more than 105,000 mile on it. It runs like new because Mark and the mechanics take very special care of his X5. When I bring the X5 into the service lane, Mark is always available. He lets me know upfront what the needs of the X5 are and if the problem needs to be fixed right away, or if we can wait a few months. He explains what the mechanics will do and how it will benefit the X5’s life. He knows when there is a manufacture rebate, and will advise us about it. He is by far, the best service advisor we have ever had. Cheers.

Out of every dealership I’ve dealt with in the past, this has to be hands down the best! I was an out of state buyer, Erick my sales rep was easy to communicate with and helped with everything. He made the process super simple and easy as I was flying in to pick the car up. They had everything ready when I arrived. Farris in finance was awesome as well. He ensured I kept to my budgeted payment amount and made the process very simple and smooth. I would recommend this place 10x over to anyone in the market for a vehicle. There prices were fair, they were easy to communicate with, honest and upfront. Thanks again everyone for all of your help!

Truly one of the best buying experiences I have ever had. I am in Nashville and was looking for a X7 M50i. Not a lot of inventory out their but Fairfax had the car I was looking for. Thomas Casey and Maryam Malikyar were great to work with and very responsive. They even pulled off a Christmas miracle and had my car delivered all the way to Nashville before the holiday. I will definitely buy from them again. 5 stars!!

Truly one of the best buying experiences I have ever had. I am in Nashville and was looking for a X7 M50i. Not a lot of inventory out their but Fairfax had the car I was looking for. Thomas Casey and Maryam Malikyar were great to work with and very responsive. They even pulled off a Christmas miracle and had my car delivered all the way to Nashville before the holiday. I will definitely buy from them again. 5 stars!!

BMW of Fairfax provided excellent service on my vehicle recently.

Best car buying experience I have ever had. Alex (sales rep) and the team there was incredible! Received so much more than expected. Very accommodating.

This place is great. I didn’t have an appt but Emily made it a great visit and took care of us. I was traveling and had a situation arise and needed quick service. They handled it like professionals.

Both my sales rep and Finance Manager were stellar to work with, truly great service. Even though it's 220 miles from home, I would do business there again.

The technician was very cool, fast, and CLEAN with the job. He even left to cool little blue plastic on the steering emblem so I could pull it of . FRESH! He was in and out with the repair and then walked my keys back to me. KEEP THIS DUDE and give him more responsibility. He has a character. Thank you for taking good care of our family.

My service advisor Shea Lueder did an exceptional and outstanding job assisting me to get my vehicle serviced. Thank you Shea!

Great service. The buying process was haggle free, quick test drive, quick, clear and concise explanations. Came to look at a car and left with that car at an affordable price. Alan Khani was outstanding and did everything he could to accommodate me. The finance department was great and got me the best possible deal. I highly recommend BMW of Fairfax.

I recently purchased a BMW at BMW of Fairfax. Excellent customer service, knowledgeable staff and attention to detail, Alex Iakovlev helped thru the process and could not be happier. Thank you for helping me purchase the best Christmas present ever for my wife.

Petr was my sales advisor for my first BMW purchase. He was professional, courteous, and made the process very smooth. I am so happy with my experience, highly recommend.

Great experience! Overall great car. Salesman was patient with me in making decision. Financial representative helped me out with packages and great offer! Will be back!

Bmw of Fairfax is one of the best place to buy a car in Virginia. i was lucky to deal with Karim, he made the experience so pleasant. He answered every questions and allowed me to review all the records and helped me understand pros and cons of the car. He never made me feel obligated to purchase, but i did it anyways and I love my 428i xdrive, car look is sporty, engine is powerful and transmission is like a clock, just perfect. If you need buy a car go check them out and ask for Karim.

The service attendant was "Dereck??" was very helpful.

Excellent service! Qais, Rick and Arben were extremely helpful with putting my deal together. Feroz, my finance manager, did an awesome job to make sure my payment was where I wanted it to be. Awesome staff, wouldn’t buy a car anywhere else.

BMW Fairfax completed the 27 point inspection very quickly with a thorough review and provided me a detailed analysis of issues. Many thanks

Thank you for your help with my car. Nice service and close location.

Mike (Client Advisor) was extremely helpful in my search to find the right car for me. And Feroz (Finance Manager) took the time to engineer the best financing he could for my new car. Great customer service all around; made buying my new car simple and painless!

Best car buying experience at BMW Fairfax! We visited BMW Fairfax an hour before closing. Our sales rep, Karim, greeted us with a “masked” smile! He was professional, personable, polite, and patient....answering all our questions. We never felt pressured to make a decision. I highly recommend going to BMW Fairfax — and Karim as your sales rep. I love my new X5!

I had the pleasure of working with Alex Yakovlev in purchasing my 2021 BMW. He really went above and beyond all expectations. His courteous demeanor and attitude made this experience at BMW of Fairfax worthy of acknowledgment!! He worked tirelessly helping me close the deal. The entire team here has been incredible! I highly recommend this dealership, you can trust them to ensure you walk away happy! He went the extra mile to train me on the 21 century technology. I had a very pleasant experience.Thank you Alex for your stella award winning customer service.

Very good and prompt

Best car buying experience! Very professional and courteous! Mike Navidi was absolutely fantastic to work with. I have told all my friends about the place. Thank you BMW of Fairfax

I have been coming to BMW of Fairfax service department since 2015. I have worked with Danika Edwards and Miss Frankie Johnson and both of these women have been wonderful!!!

Probably the best car buying experience I have ever had. Very polite, professional, clear, and thorough, and no pressure. Will definitely recommend to others. Brian, my sales rep did a fantastic job. And has continued to follow-up with my questions. Best salesperson ever! Thank you!

This is by far the best BMW dealership in the DC and Northern Virginia region and I would highly recommend it to anyone looking to buy or lease a car. Jordan was my sales representative and his customer service and attention to detail was superb. He was also very responsive and answered any questions I had making the entire process very clear and easy to navigate. Again, I would highly recommend!

Very professional, easy to work with. The Uber credit idea instead of loaner or shuttle is excellent! So easy to work with.

Used for scheduled service today. Very professional, easy to work with. The Uber credit idea instead of loaner or shuttle is excellent! So easy to work with.

Alexander did a great job of keeping me in the loop on my new vehicle as it made its way here from Germany and was available whenever I needed to ask a question. Great service overall.

Excellent level of service from Elena and the team at BMW. They quickly and effectively addressed my issues and they took out the stress that usually accompanies car trouble. Thank you very much and very well done. You certainly know how to increase customer loyalty. Samer

Everything was as expected, upfront pricing, good value on our trade and quick service. I appreciated Mike and Shkelzen’s customer service. Very happy with our purchase!

Fantastic and quick service appointment yesterday.

The sales professional Petr Mastny was amazing. He provided me the best price and delivered it on time. I have called all the other local dealers in the area to get a certain X3 package, and Petr came back with the best price. I needed to purchase a car on black Friday due to my business time restraints and he made it happen. He was great to work with and will definitely buy any future BMWs from him. Back office experience was as pleasant as working with Petr. Jaafar in the finance dept. was great. He only recommended products I needed and didn't try to sell me any extra fluff. It is so refreshing to work with professionals. I would definitely recommend this dealership to everyone. If the staff is this professional, why would you go anywhere else.

Very professional and outstanding service . They were able to cut the waiting time as soon as they. Find out what was wrong with my car. They did provide a complimentary loaner vehicle very soon to allow me to continue my daily activities while they are working on my car.

Excellent service. I’m so impressed with my experience. My service advisor (WK) was very knowledgeable and very helpful. Everything was done ahead of time given. I’m very pleased with my 1st experience at BMW Of Fairfax.

Just bought a certified 2018 X3. We were very happy with the service, professionalism and attention given by Nana. We are also happy with the car (after one week). The team made the process smooth and swift. Hopefully it's a great ride for years to come.

Excellent customer service from Petr and Myriam.

BMW of Fairfax had the deal painted on the windshield before I arrived. Too good to pass up. My sales person Alex presented the deal just right. Smooth and no hassle. Great job, Alex!! Bought the X1 as I was impressed with an Audi Q3 that I rented two weeks prior to purchase. I am a Beemer guy so researched X1 and went for test drive. The X1 handles and rides like a BMW. Good braking and lots of acceleration for merging on interstates. More bells and whistles than my 528i that I traded in.

Received excellent service at BMW of Fairfax, VA. Service advisor, Derrick Chambliss, was professional, highly competent and timely. The process of checking in and out under the current COVID-19 pandemic was excellent. Very sanitary and reassuring. Only one recommendation, following the blow dry, need a hand drying approach to courtesy car wash. Soap residue spots are otherwise left to dry on dark paint vehicles. Will return for future services. Many kudos to Konrad M. For running a great service center! Respectfully, Carl-Martin

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Purchased vehicle off of a lease and had dealership run it through the Certified Pre-Owned process. Dennis and Ferris made it quick and painless. This dealership and these guys are superior, and they're nice about it.

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Serviced quickly while I waited in a comfortable areas.

This is my 2nd time at this dealership; both were for service. In both times I was very satisfied with the facility, customer service, advisors, waiting area, waiting time, the quality of communication. I strongly recommend this dealership.

From the service technician, to the shuttle driver, and cashiers, you can count on quality, professional, and courteous service.

excellent service excellent follow up on a n administrative matter with car

I received outstanding customer service from all staff involved with my service request. Thank you!

good service...well-trained mechanics, speedy check-in; clean customerwaiting area

I was buying my lease out and the customer service was amazing.

My sales representative was Erick Bautista. He made my car buying experience the best I've had ever!! Mr. Eric was, fast, sufficient and on top of his game... he was so positive, I just knew I was walking out with my car. The whole process was one hour and half. Awesome ?

Konrad is a good service manager who will make sure customer satisfaction is achieved.

Great service they care about there customers!

I called after hours , and someone answered the phone and provided me with verbal information about the 2020 840i I wanted to purchase . They also scheduled an appointment for me to test drive the car. Within 24 hours , I had all of the information about the car including the maintenance history and the car facts. I arrived for my appointment and my salesman Mr Cavey was waiting for me and took me out for my test drive . He was patient and took his time to go over all of the features of the vehicle. Financing was very very easy and very fast . They are the best !!!

The service was beyond expectation! Thank you for your continual excellent service.

Elena communicated what was needed, ensured our vehicle received immediate attention, and completed service on time.

Excellent customer service. But the issue on my car was not fix. I need to bring it back again .

You can count on Shea Lueder for excellent service. Great customer support.

My consultant gave me his full attention to my car service needs and made sure they are done perfectly and ahead of time.

Excellent service and professional relationships with the customers.

Very professional and helpful. They listen to their costumers' needs and concerns. They made you happy and satisfied Salwa

Excellent service. They are proffessional and helpful. They listen to costumers' needs and concerns.

Great people to work with. Made the out of state buying experience easy.

I worked with Margaret through email and Karim in person (unfortunatelyI can'trememberthe finance director's name at the moment). The process was easy and all of the staff were friendly and professional. One of my beat car buying experiences yet.

I found the car I wanted on their site, test drive and bought at an exceptional rate. This entire process as simple and easy from beginning to end.

Great service, they explained well what was going on with my car and what to do to get it fixed in timely manner thank you for the service

Easy transaction. Staff was friendly and helpful.

I have purchased vehicles at this location since 2001 and the service and auto body shops are very good and very responsive.

Used the online buying experience. It was very easy and I ended up with a great car at a great price

good prices for a dealership and friendly service

I have been using BMW Fairfax for the service of my BMWs since 1995 with my recent visit being on 10/2/20. My service advisor, Frankie was absolutely fantastic to work with. She greeted me as soon as I drove into the service bay and reviewed my issues for the visit. She was professional, courteous and very efficient. After the service technician evaluated the car, Frankie called and reviewed in detail the issues and costs associated with the repairs. She is very familiar with the mechanics of the vehicle. I would highly recommend Fairfax BMW Service and Frankie!

Everything was simple and well explained. The sales and finance reps I worked with made it a great experience.

Service was fast and efficient. The service attendant was very polite and knew exactly what to do.

I have a new service representative, Mr. Walid Khalil and he took care of my vehicle this weekend. All I can say is Wow! Walid took care of my car the way I do! He was thorough, patient, and very sincere in his engagement. I consider him the standard of excellence and hope his attitude and professionalism are core-competences of the team. Much thanks and appreciation!

Excellent service and support and Frankie Johnson is outstanding and the absolute best service manager! Their mechanic Dale is brilliant and has magic hands!

From my Service Advisor David McNeil to the mechanic Robert Ludakis, everything was top notch.

Walked in without an appointment but within a couple minutes I was behind the wheel of the car I had come to see. They gave me a good test drive and my salesman Alex was very knowledgeable about the vehicle. He was very helpful in explaining what to expect from the car. He gave me plenty of time to get a feel for it. I never felt pressured during my time there. The sale went smoothly. Everyone was friendly and all the information I needed was presented clearly. This was one of the best car purchase experiences I have had and I am definitely pleased with my new (used) car.

Petr was an amazing dealer as soon as we walked in. He knew exactly what I wanted from the moment I vaguely described it and was able to find my dream car.

Best service experience I’ve ever had. Ask for Derrick! He will look after you!

Excellent service. Elena was very kind and she explained me everything what I needed to know.

Excellent service experience with my advisor Mark Stout!

My service advisor, David, went above and beyond in taking care of my car needs from the moment I dropped my car off to the time I picked up my car. Highly recommend Fairfax BMW.

We have several BMW dealers in our area. But this one worked harder to find the right car for me and sold it at a very competitive price. The sales person also knew a lot about the cars he was selling.

I had a great car buying experience with my client advisor, Alex Yakovlev. He was very professional and thoroughly explained every major component of my new BMW 3 series automobile. I would definitley buy another car from Alex and would highly recommend him to my friends and colleagues who seek a new car. Thanks, Alex, for your help! You are highly motivated toward customer service. Ray Francis

Yes, I mean BMW as a whole, not just the Fairfax VA location. He's always taken good care of my car and been super supportive and flexible with me as well. My ex-husband and I have gone through numerous service managers, but Shea has been consistent in his support overall. Highly recommend!

Great service, prompt, efficient and professional. David was exceptional. Thanks!

Customer service from Frankie was excellent! We communicated via email/text regarding options for service and other questions I had. Her responses were always quick and informative. Service on my car was performed on short notice and finished as promised. Very happy!

Ian was great and so helpful getting my car in and fixed quickly!

Everything was great - easy process and I love my new car!

I am thrilled with the excellent service I recently received from BMW of Fairfax. I limped into the service lane on Saturday Aug 22 with an ominous rattle in the left front wheel. Master technician Robert Lolakas diagnosed the problem as a broken axle, explained it to me in depth, and executed a rapid difficult repair. My 15-year-old 325xi now runs like a new car, which makes both of us very happy. Kudos to Robert and the entire professional service team. A++

Last week I bought a car at BMW of Fairfax. My salesperson was Alex Iakovlev. He was so smart, polite, and patient and put no pressure on me in any direction. No question went unanswered. Buying a car during COVID could be a stressful experience, but with a great salesperson, the experience was a breeze. Thank you, Alex, for helping me through this car-buying process.

Danika is an excellent human and a great representative for BMW. My experience was impeccable. I am grateful and well pleased. Thank you!!!!

Buying a car during COVID was a different experience, but my salesperson, Alex Iakovlev helped to make it seamless. Alex was so smart, polite, careful and patient, and answered every question I had in detail. His support during this process was invaluable. And now I have a great new car!

Why BMW of Fairfax is a reputable and positive dealership and repair destination is because of their caliber of people. Specifically Customer Service agent Jonathan Perricelli. Jonathan was extraordinary in the amount of time, energy and work he put into my recent repair issue when I brought my BMW in for a question about a tire leak that turned into a larger then expected issue with the tires. Jonathan spent a full day and a half going above and beyond his scope of duties in an effort to make a wrong situation right for me. He is a winner, professional, communicative, hard working and follows through on his word. I cannot say enough positive things about his work ethic and his over the top attitude to help and service his customers. Such a credit to Fairfax BMW. Thank you Jonathan.

BMW of Fairfax is truly a great place to buy a car. Ditron, our sales representative, was professional, polite, knowledgeable, and went out of his way to take care of us. The entire process from selecting a car to buying it was easy, there was never any pressure, and everyone at the dealer was extremely helpful and polite.

Great job thanks, very organized and fast service I brought my car to them at 2:00 pm and it was ready and clean by 5:00 pm.

I bought a pre-owned, certified 2017 BMW 330i. The cost of the car was below what I expected and the mileage was under 30,000. The sales rep was friendly, informative and definitely not pushy or overbearing. The finance person was the same.

Great job. Found problem right away. Gave me a loaner. Very happy with the work.

You have a great salesman and serviceman. Outstanding!!!

Short notice appointment, accommodated accordingly. Service advisor, Shea Lueder squared me away. Very professional and polite! Thanks for the great service.

Karim helped us throughout the car buying experience. He was excellent throughout the process and we are already planning on using him in the future. The car was in excellent condition and looked great! We are thrilled with the purchase.

Very attentive service providers. The staff is excellent?especially Shea! Quality of care, attention and cleanliness are exceptional.

Hassel free. I encountered great salesman. Filling of the application was made easy for me because the finance agent completed the forms for me. All he needed was my signature. The sales person saw that I did not face any pressure to get my tags and registration right on time.

We have only recently moved to Fairfax Va area and two of our BMWs have needed attention for either service or repairs. Derrick Chambliss at Fairfax BMW has provided OUTSTANDING service and guidance with each visit!! He is the most professional, knowledgeable and attentive service professional we have ever encountered! Our experience each visit was seamless and amazing due to Derrick! His communication skills, attention to detail and patience in answering all of our questions was exceptional each time!! We could not be more pleased! Derrick should be the industry standard in customer service! 10/10!

Good service that I trust my BMW 335d with!

This is my second purchase at this dealership and I am very pleased with the service. Dennis Tabligan has worked with me both times and I would highly recommend him. Bought a hard to find 2020 X3 for my wife and we couldn't be happier.

Fairfax BMW worked with me when I was in a very difficult position, stranded over 50 miles away with very few options to not just get myself and Niece to safety but what to do with my car. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my car could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the BEST!!!!!

Fairfax BMW worked with me when in a very difficult position, stranded over 50 miles away with very few options to not just get myself ad Niece to safety but what to do with my care. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my care could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the the BEST!!!!!

The service department does a really good job taking care of its customers. I took my vehicle in for 1200 mile break-in service. When my vehicle was ready, my service advisor explained all the work that was performed. I recommend that if you own a BMW, you should consider going to BMW of Fairfax to service your vehicle.

My service advisor was perfect and Robert isn the best mechanic!

Great service, especially from Emily the service advisor that assisted me very informative and timely repair. Only thing I wasnt thrilled about was the removal of the coffee machines :(

BMW of Fairfax was great to deal with. This is the second vehicle that we purchased from them and Dennis Tabligan, our client advisor on both occasions, was extremely helpful.

If you are FED UP with multiple trips to your dealer to get your vehicle diagnosis correct, look no further! I used to go to service at BMW dealer I purchased from...they were horrible and arrogant. Fairfax BMW?s Mark Stout is professional and will do whatever is needed to get your vehicle running like new! Put off repairs due to the virus and finally took in, fast and fair estimate for my repairs. Thank you Mark, stay well.

First purchase at BMW of Fairfax. Superb customer service and competitive pricing! Highly recommend this dealership!

I had a message come up on my dashboard that a tire had low air. I was able to schedule a late afternoon Friday appointment same day. I arrived at 4 pm left by 5:45 pm. I was also able to address my pending maintenance scheduled for next month.

After 3 unsuccessful attempts to get the defective air bag replaced BMW of Fairfax is the only dealership who took the time to explain the glitches that were making it a challenge. Carolyn and Josh were outstanding and live up to the high standards of BMW service.

Great customer service. Sales staff is knowledgeable and professional.

I just service my 7 series from BWW Fairfax!! Best place and best customer service I will definitely go back again thanks Mansoor Muzaffar

Nana Mensah is an extraordinary person. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Just got some maintenance done and they cleaned it up for me, and picked it up, and brought it back. Very satisfied with the service!

The service team is top notch! All people I interact with (most recently Danika) are always kind, polite, professional, and do their best to get your car in and out of service as quickly as possible.

My service advisor Danika Clark was very polite, knowledgeable and friendly. I would recommend her to my friends and family.

As always, they were professional, courteous and even showed me pictures of other needed repairs, which I was able to schedule for a later date. They did what I asked them to do, and explained it in full. Car was returned to me sanitized, washed and vacuumed.

Purchased a new BMW X5, Brian MARKULIN who provided excellent customer service, very professional and knowledgeable. I highly recommend Brian if you want the full BMW customer service experience.

Shea always treats me right, I?m very satisfied! Thank-you! 10, 10,10.

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite. He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Price and Service were awesome

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Mark Stout is the best Service Advisor for anyone needing service on their BMW

Took vehicle in for annual maintenance and for safety and emissions test . Was meet promptly by Danika since regular rep was not available. Danika was very professional and through on what was to be done.

I've purchased many vehicles over the years and have dealt with many sales people. James Duerbeck, is at the top of my list for overall customer satisfaction. The purchase was seamless, my time at the dealership was minimal, James respected my wishes for an expedited process. I highly recommend James Duerbeck at BMW of Fairfax.

Exceptional! Sam was so professional so is who helped us with this purchase. The process was quick smooth and straightforward. Can?t get any better.

Always up front and professional. Friendly and expedient.

Excellent service, loaner car, even replaced battery in my key

Sam is awesome! He?s professional, proficient and very friendly! Buying process is quick and easy!

Sam was great to work with. I had absolutely zero issues getting the deal done. Farris made sure the closing process was smooth and painless

Petr asked me to fill out all the forms and provide required info several hours before my appointment. When I arrived, everything was ready. I was expecting the usual 2-3 hours to get my new vehicle, but I was in and out in just over an hour. Every car buying experience should be like that!

Derrick Chambliss did an outstanding job with my 1st years maintenance on my 330xi BMW. It was finished in record time, washed and vacuumed and I got a loaner car. The BEST part was I left my Bose Earbuds in the loaner and didn’t realize til I was already back home. They searched and within 15 minutes they were located and I picked them up. Excellent service. We won’t go anywhere else. Thanks again, Derrick

Very happy with our experience buying a CPO 2017 BMW X1. No hard sell, not stuck in the dealership all day. Working with Jude was stress free.

I?ve been dealing with this dealership for over a decade. The entire process is handled in an exemplary fashion. I?ll continue to buy through them.

If you're buying a car make sure your finance person is Firooz he goes above and beyond the call of duty to make sure everything is taken care of every detail that you need is done even the ones that you don't know you need. He is truly a gem. Now that's what you call customer service.

Exemplary technical service provided by Master technician Robert Lolakas and logistical support by Jonathan Perricelli. Very pleased with their professionalism and attention to customer's needs.

Really appreciated the quality service, attentiveness and comfortable environment. I?m new to BMW and love the treatment thus far.

Incredibly responsive. Car was towed to their service center around 2:30 pm. All the work was completed by 5:00 pm. AND they provide valet delivery of my car!

BMW of Fairfax provided excellent customer service. I would highly recommend it.

Service rep met me as I pulled inside the air conditioned garage entry. She had my service information from my appointment request and quickly talked through the options. She escorted me to the loaner desk and I was soon on my way as the dealership inspected the car. I got a call about 2 hours later explaining the diagnosis and outlining my service options. I gave my authorization for the selected repairs and received another call when the work was complete along with a text from the service department. Drop-off of the loaner and pickup of my repaired car was similarly smooth.

Abed is an excellent consultant. Very knowledgeable, friendly and helpful. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was very clean and nice.

Great and friendly staff. Got the maintenance done without lifting a finger. Big kudos to Elena T., our service advisor. She’s patient and willing to help always. Great team!

I love this dealership Jude was AWESOME and everyone else were great as well I will be back for my next BMW!

Ms Clark was attentive and professional throughout the service.

I need my oil chang and I didn't schedule an appointment but I was able drive up as a walk in. They got my car as soon as I got there and completed the service, a long with detailing the inside and outside of my X3, amazing job all the way around.

The service representatives always keep me updated on the progress of my car and they are always friendly when they greet me. I love how this facility goes out of their way to make sure the customer is satisfied.

Excellent experience with Mark Stout as Service Advisor. He was professional and pleasant. Mark informed me when my service was completed and had my car waiting.

This is my second time purchasing a car at Fairfax BMW. I keep coming back because the overall experience is great.

Quality care. Knowledgeable staff. No pressure or hassle.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

I had my X4 in for service and everything went fine. The wait time was as expected and the service was completed satisfactorily. All my service appointments at Fairfax BMW have gone well.

My service representative D..Edwards was awesome! Very knowledgeable, kind , and professional. She made my wait comfortable and check on me often. Great Job D.

I really cannot say enough great things about my experience at Fairfax BMW. My sales rep Arben Vila was extremely helpful, knowledgeable and most of all a pleasure to work with. He answered all my questions and genuinely offered me the best advice for my situation. I never felt pressured and most of all he made me feel like he was there to help me and also look out for my best interest. Arben explained things to me and looked into various options to help me find the right car, he took the time to run numbers and give me different options to see what i felt comfortable with. James O'Brien was my finance manager and he was also a pleasure to work with and got me done with the process super fast. To top it off Mike Walker the GM at BMW is like no other, i honestly cannot say enough great things about him, he made this deal happen for me based on what i was looking for and the price range i wanted to stay in. Mike is truly amazing and one of the best GM's I have ever come in contact with at any dealership, he really goes above and beyond for customers and while i was there i also saw how great he treated his Staff! Mike was hands on and very involved throughout the this process, something you don't really find and that truly makes all the difference. This was amazing customer service and hands down an amazing experience, i will be back to this dealership for my next car!! Thank you Mike, Arben and James!

excellent service especially the service advisor. Car was finished on time and delivered clean.

The shop was very clean. Service Advisor Danika Edwards was extremely polite and incredible helpful.

bought my first bmw I was the last customer and they were closed they were kind and courteous and I thank you even though they could of been home with their families they took the time to make sure I had a good experience thank you again

Brought my 2014 238 xi BMW into Fairfax BMW late on June 8 when the engine light came on even though the systems showed the oil level and other maintenance indicators as normal. Mark Stuart, my service advisor, said "it's probably the thermostat." I was expecting a hefty bill. Mark then told me that my warranty had been extended and it may cover all my costs but he would need to do a detailed assessment. He gave me a cool 2020 BMW 530 xi as a loaner (great marketing approach). He called on June 9 to say "your car is ready for pick up, and no charge." WOW! Outstanding customer service. Makes me want to buy another BMW and have it serviced as Fairfax BMW.

Great service plus discount coupons for the work performed made this a very good experience. My car (328 ci) is 21 years old and still performing like a youngster. I attribute its continued performance to the years of service by BMW of Fairfax and their very capable and professional service managers (i.e., Lazlo and Frankie) and service technicians. Thank you!!!

Nana Mensah and the finance officer are exceptionally fantastic

Experience was awesome. Jonathan was very friendly, professional and helpful.

Excellent service as always. Service Advisor (Jonathan) was totally phenomenal. I totally enjoyed the fact he was very transparent with the work that needed to be done. Introduced me to the mechanic (Dan) who worked on my car. Kept me updated all the way through the process. Work was done in a timely matter and work was completed when promised.

Need your BMW repaired? Do to Frankie Johnson at BMW Fairfax! She is the reason why I go to Fairfax BMW. She is amazing and I highly recommend her.

I had a great experience with the Fairfax BMW team. Eileen Forrester set up my appointment, and my car was ready when I arrived. My sales advisor, Erick Bautista was excellent. He was knowledgeable, professional and made the sales experience very easy. I felt i received a good value from my trade in and was out the door in about 2 hours. An issue with the TPM system came up (pressure sensor needed replacement) and Erick handled that very quickly. I received a loaner and picked up my car the next day. All at no cost. Overall the experience was very professional and I'm extremely happy with my X6!

Excellent customer service! All expectations were met.

Absolutely outstanding service. They provided a safe, clean and professional atmosphere during the cover-19 crisis.

It always the people that make the company; James is the one of those folks that make the experience that people come back for, this is my second experience working with James and I was referred by Frankie From the Service department, these individuals communicate very well and make the experience exceptional, and both of these employees know your products, more importantly that know what is important to the clients, fast efficient and respectful the needs of your clients.

I could not have been happier with the level of service and the professionalism that I had with this experience. My customer care rep Shea Lueder, was outstanding. Very communicative and very helpful. I would not hesitate to bring my car back to BMW of FFX for service.

First I need to mention how professional my service advisor David Mcneil was, he was very very Professional, polite, patient and precise. He greeted me with respect and integrity. My experience at Fairfax Bmw was excellent. I’ve owned BMW’s for the last (10) years. I can honestly say this is the best Service I have ever received from any of the dealerships, all with the service I received from Fairfax Bmw when I purchased my Vehicle. Unlike other dealerships in the Maryland area Fairfax honors all of their promises and warranties. They provided me with a loaner vehicle without having to place a 250.00 dollar hold on my credit card. They dId not bait and switch or try to recommend services that are not needed to get more money from The consumer. I had no back and forth with the advisor with what was going to be done with my car. This will be my dealerships going forward for any and all sales or service related issues. Once again thank you Fairfax Bmw for the outstanding customer service that I received today. CUSTOMER FOR LIFE M Houston

Danika, was able to eliminate the insane charge of almost $90.00 for a simple 1 minute job of replacing the rear Tag light and only charge me for the part, which was $8.00, in order to pass registration inspection. Appreciate the common sense,

Purchased a new car from them. the experience was a pleasure and I will return to purchase my next car. Alex the client advisor was excellent, really nice to work with.

Mike Walker the top notch General Manager, Ryan Jones a great Sales Manager, and the greatest of all time Salesrep Jordan Warnecke. Thank you for helping me get my first BMW. Your team is the best. Everyone please take the time to work with these gentlemen, you wont be disappointed!

I highly recommend this BMW service center. I needed a few things done on my M2 and Elena was beyond fantastic! She triple checked everything, gave me sound advice and kept me updated throughout the entire process. When it came time to pick the car up, she saw me waiting and instead of waiting for the tech to bring my car to me, she ran and grabbed it herself. Phenomenal customer service!! All the fixes were expertly done and speedy too. The facility itself is clean and well kept with friendly faces. This will definitely be my go-to service center from now on.

Very friendly and professional staff while following strict safety protocols throughout the service center area outside and inside the shop. David was very attentive and professional while dealing with me. I always bring my car for servicing to this BMW store/garage/service center or whatever you call it.

Derrick Chambliss was top notch with professionalism and communication during my scheduled recall service. BMW service is not cheap, but care is required with an M3.

Excellent buying experience. Salesperson was attentive, thorough and followed through.

Customer service was excellent, but the car has been problematic.

Customer service was excellent, but my car itself has been problematic for the past couple yrs.

Overall good customer service. Knowledgeable on the correct repair was required. They reached out to me on a recall.

Upon researching my VIN an outstanding recall was found. I brought my car in as scheduled and they found my car to have been a casualty of the recall. A new PVC heater and intake manifold need to be replace. It was done at no charge to me and on time. Thank you

During this time of shelter in place I appreciated BMW of Fairfax offering to pick up and drop off my car for servicing. They really adapted to customer needs, thank you

Outstanding service and parts staff. Professional, friendly and always up-front with issues and costs of repair.

I have been a customer since 2003 and have always had a terrific experience in every aspect from buying to service and this is my 4th car purchased here

Valet service was very convenient especially given the social distancing regulations. Very friendly and excellent work.

Best pricing available. No haggling, back and forth, good cop bad cop and "Let me talk to my sales manager." I was able to do everything from home. No pressure. Thanks!

Service was quick and easy, Mark is very knowledgeable and kept me in the loop on my service. Highly recommend!

BMW of Fairfax ...checked my Alpina B7 bumper to bumper. They have been servicing my vehicle since 2017. There was nothing found to be fixed or adjusted or repaired , well they did replace the windshield wiper blades. I was not surprised, after all it has been there level of quality service that keeps my 2014 750i xDrive the ultimate driving machine. Ask for Master Technician Robert Lolakas ...

Derrick Chambliss (service advisor) was very kind, attentive, and had my car ready in an hour.

I took my M240i in for its first service to BMW of Fairfax. They did a great job and went to great lengths to make my visit safe and secure.

Shay is the best service advisor on the US. I suggest him for upper management

I purchased a used X3 from BMW of Fairfax. My dealer, Karim can read well what I need and is very kind. I?m very satisfied.

The sales staff at BMW Fairfax, especially Alex Yakovlev, was excellent. He answered all questions, was polite and really was attentive to what we needed in a car. Very knowledgeable Purchased a BMW X3!!!

well priced vehicle, smooth transaction, dealer helped me get lower interest rate loan from BOA compared to what I got from BOA (Bank of America).

We would like to recommend Alex Yakovlev as your salesperson at BMW Fairfax. He offered the best service when we came to in look at cars. He was knowledgeable, polite, personable, tried to understand what we needed in a car. He answered all questions and did his best to make sure we were happy!. I recommend him to all who go to BMW Fairfax.

Good quarantine and quick turnaround. Loaner was available and clean ready to go within few minutes. Great job !!

My Service Advisor was Mark Stout who, under adverse conditions, (coronavirus precautions), provided excellent personalized service. I had VA safety and exhaust emissions tests performed. By phone he informed me of items that required immediate attention and, due to costs, could be performed at a near term later date. Would inform me when the passenger side air bag would be available for installation. Appropriate discounts were applied. Affable character.

They are fast, friendly and professional.

Karim and Feros were wonderful to work with. Both were helpful and accommodating to all needs and were able to exceed all my needs and expectations.

New car purchase from this BMW dealership. Our BMW advisor was Excellent.

My 91,000+ miles 2014 X-3 was in for routine service at a non-routine time thanks to Covid-19. Reception done professionally with all distance recommendations followed. Car was ready early, washed and thoroughly disinfected inside. Well done! And one of the many reasons I’ve been a dedicated customer since 2015.

In addition to their usual prompt, responsive and high quality service, BMW of Fairfax was highly sensitive to Covid-19 issues, cleaning every car before they started Work and then again afterwards.

Best service department I?ve dealt with in 40 plus years

Great job by the team in the face of the Covid-19 pandemic. Social distancing was easy. Everyone was friendly and helpful.

Fast and professional service!

Everything tops. No complaints. From the moment I walked in, to allowing me to sleep on it for an evening, there was zero pressure.

I’ve never had a bad experience with BMW of Fairfax. My service advisor Elena Tenase is always helpful and she always make sure that she updates me on the status of my car. I highly recommend BMW of Fairfax for their reliability and customer service.

I had a reasonable experience with dropping my 330i off for a recall repair today. However, they didn't send me a notice that they'd changed their service hours to 8 AM....so showed for my 7 AM appointment and ended up waiting for them to open. They also didn't offer me a ride home or an Uber...I was happy with the repair and wash, but overall a C+.

Good people, good service.

Great dealership and fantastic service department. Best in class, never a bad experience in over 16 years

I had a professional, smooth, fast, no pressure and honest experience with Mr John Hayes and Alex, in purchasing my 2020 Z4! Of course, I would not tell anybody, how great they are, because I want to have them ONLY for me! ;-) -Soheil

Excellent service repairs done fast staff very friendly and helpful.

Terrific service with first-class Service Advisors. Shea and Tom Grant take excellent care of their customers.

This was the easiest and most pleasant vehicle purchase I have ever made. From the initial welcome, to the test drive, the selection process and actual purchase, I was impressed by the no pressure, high level of help and honest advice. Asad Khan was my salesman, recommended by a previous client of his and he is excellent. His advice on many issues was invaluable. Again, no pressure at all is what convinced me to purchase at BMW Fairfax. A thank you also to Alex Yakovlev who assisted Asad.

Great support team that get you in and out without wasting time. Mechanic went the extra mile and explained what was happening to my older car that gave me peace of mind.

Quick and excellent service! Drive up with no appointment which was/is appreciated!

Great service; great vehicle. Thanks BMW of Fairfax!

James Sabo was an excellent salesperson to work with. He was attentive without being aggressive, and followed through on the items I brought to his attention.

First time BMW owner (pre-owned and not even purchased from there) and the service was amazing! From time I pulled into the service bay for my appointment the advisors were there, made sure they acknowledged you even if they were already with a customer. My service advisor Lazslo was awesome! He explained everything without me even having to ask a question! When I spoke with him later he took the time to go over everything that they found and even sent me pics to accompany my estimate for the additional repairs I needed. I like how the environment was calm and stress free. Getting my loaner was quick and easy! I was in and out in 15minutes 😊 I also had time to stop and check out some of the cool BMW merchandise and apparel. I've owned a Range Rover as well as Mercedes and I wanna say that with service like this BMW and BMW has a client for life!!!

Great experience and great service. Sales person Alex was excellent and friendly.

The folks at BMW Fairfax Repair make the whole process so easy and they explain everything thoroughly. The prices are comparable to other repair shops yet you are receiving ?real? BMW trained mechanics and staff. Excellent place and I would highly recommend!

Expert care. Convenient appointments. Polite technicians.

Very good customer services and they care about any issue in your car.

Quick and easy service for a recall and fluid changes last Friday. Thomas is great - everybody appreciates being kept informed of cars' status and what they're finding. I, too, am a refugee from BMW Alexandria. Fairfax folks are working hard to be the best and it shows. 4.5 out of 5 is about right.

Alex and Mr. Farris were outstanding! They are very honest and helpful! Would reccomend to anyone!

They were very knowledgeable and professional. It was a very positive experience.

Awesome customer service and friendly staff. No hassle or gimmicks. Truly professional service.. Ask for Mike Navidi. You would be glad you chose Faifax BMW.

ust drove out with a custom car. My dealer was Alex Yakovlev and he worked with me from the beginning helping me decide which car was best. Never felt pressured, always felt like I was in good hands. I'm very satisfied with the overall purchasing experience here.