Just bought our third BMW from them and had an awesome experience once again. Jude helped us all three times and he is such a wonderful salesperson. I highly recommend BMW of Fairfax for both buying your next BMW and for servicing them. Tyler Parrow is our Service Advisor and he is a helpful and knowledgeable person to deal with. Looking forward to many more years of fun BMW ownership.

Lucas Shibold was knowledgeable and helpful; he explained to me what I didn't understand. Fluid change service was prompt. The only complaint I had was that the cashier was preoccupied with reading her phone messages. She gave me the wrong advice to wait by my car instead of asking help to retrieve my car key.

So quick and easy. They put me in the right car and made it straight forward. Ask for mike! He?s a great salesman who was willing to be candid and pretty awesome

The few times that I have been to BMW of Fairfax, I come out very happy. I took my car for a buzzing noise from the dash. They kept the car for a very long time and where able to fix it. Had I taken it to BMW of Rockville they would have said we cant reproduce it (they did). Walid, my service advisor, was very attentive and kind. Could not be happier with them.

Needed an oil change and air filter replacement, both under warranty. Had a 10:00 AM appointment, arrived about ten minutes early and immediately entered the service lane. Service rep took keys, verified work to be done, and promised the vehicle would be ready in two hours. Was offered a radiator flush, not covered by warranty. I declined. Vehicle was ready in a little over two hours and had been washed. In the meantime, I purchased a front window sunscreen and a bottle of touch-up paint/clearcoat. BMW of Fairfax has a very comfortable and well stocked waiting area. Coffee machines with a good selection of single serve packets and some light snacks were all gratis as was WiFi.

Lucas at BMW of Fairfax Service always does a great job of taking care of me and my car. Wish I can bring my non-BMW cars here for all serving needs. Great Job guys

Excellent customer service! Miss Frankie Johnson went above and beyond my question about extending my maintenance package. She went line by line on each service I'd need in the future. I am very happy with my service.

I took my car in based on a recall notice, for replacement of a defective EGR. Car drop off in the morning was great. Loaner was ready in pretty short order. The loaner was a very nice sedan. I was notified that my car was ready for pick up at the end of the day. But, when I picked the car up, i noticed that the part was not replace. It was merely inspected. It takes me over an hour to drive to the dealership. It is a 2 1/2 hour round trip. I did that twice in two days, and no repairs were made. Not happy with that result.

This service was incredibly fast. Laszlo is a super cool dude.

Great selection of cars, frictionless way to get to your desired vehicle and a service team you can trust.

Took the ‘m’ to the BMW of Fairfax service center this week for routine service and the team just took great care of me and the car. Thanks Elena and Dale!!

great customer service outstanding I will give it a 10 plus

I brought my car in for service oct 9 midday and Allen always goes out of his way to make sure his customers are happy.. ive seen it first hand and cant appreciate him and the staff enough.. you guys are great will always recommend

Service advisor, Frankie Johnson, provided excellent assistance in guiding me through service options.

Good service and prompt and effective job

Great service is one of the reasons I have owned bmws since 1985. Frankie is best service advisor in the business she knows the product inside and out and looks out for the customer What a winning combo

Excellent and fast service

Needed my car serviced twice over the last week and took it to BMW Fairfax as this location supports our BMW CCA - NCC. I couldn't have been more pleased with the level of dedication and professionalism displayed by Laszlo (Service Rep) and Eduardo (BMW Tech). The level of support they showed my wife and I raises the bar on customer satisfaction. This location is outstanding, organized, well-maintained, and offers one of the best lounge areas of any dealership w/ free snacks and drinks while you wait. Thanks once again to Laszlo and Eduardo for quick turn-around times and great dedication to customer satisfaction. I would highly recommend Fairfax BMW for service on your BMW.

My service has always been thorough and my Service Manager, Lazlo, is easy to work with.

Fairfax BMW did a great job on repairing a scratched front right fender.

I really liked the appointment system and was checked in on time. Service inspection report of the car was very thorough. Work was performed as expected and service discount the cherry on top. Overall, a positive experience.

VVery Good service On time

I called for a service visit at noon on Saturday and immediately got an appointment. Our car was fixed - and washed - two hours later. Always awesome service!

Darren’s knowledge is second to none!! Thanks for the help.

When my car sustained damage from a hit-and-run while it was parked in a parking lot, I dreaded the whole time-consuming process of getting it repaired, including getting a rental car for the time it was going to be in the shop and being out of pocket my deductible. The BMW auto body shop couldn’t have made this unpleasant process any easier. Their professionalism and great customer service is unequaled. I give a lot of kudos to Henry, my service provider, for giving me daily updates via email. The body shop did a beautiful job at repairing the damage, and it looks like my car is brand new again. I would definitely recommend them to anyone in need of auto body damage. Also, their relationship with Enterprise allowed me to just leave my rental car with them when I picked my car up, which saved me quite a bit of time and effort.

I recently took my X4 in for rountine service at Fairfax BMW and my Service Advisor Thomas Grant is the best. He is always courteous and friendly. He completely explains the service my car needs, estimates the time it will take to complete and regularly checks in with me on updates. He is always straight forward, honest and personable. I was very satisfied with my recent visit.

Great Service. Frankie Johnson helped me with a very sick car that barely made it into service bay. she provided me a loner car and was able to fix my car at fair price.(over the top service)

The car is great. No hidden problems. However, the sales are okay although they answer my question wrong, saying the warranty can't be cancelled while the the policy indicates I can. Anyways, financial manger and the accountant behind are very helpful. Thanks to David Smiley and zen(financial manger) making this easy.

BMW of Fairfax is the "go-to" Service Dept in the Wash DC area. Service Advisors are knowledgeable and caring. It seems more like a "car hospital" than anything. The admittance area is quick, easy to use and clean. The SAs are fast to get you checked in, and explain the process. Initially, i received a shuttle ride to my office. After the oil leak was found I was told promptly that the repair would take longer than expected, but Danika Edwards, who is fantastic, reserved a loaner car for me - a brand new X1 with about 1K miles. My car was repaired by the following day and they gave me a complimentary car wash. Excellent service and a fantastic crew at BMW of Fairfax!

What a refreshing and excellent customer service experience I got from this visit. From start to finish, first class performance, and ,thank you Walid. I am going to be a customer for life and prefer anybody I know to come to this service department.

Mark provided excellent customer service. He provided daily updates as to status of my vehicle. I'm extremely satisfied!

My experience with Mark was excellent. Everything was clearly explained to me and the service was promptly done.

(Translated by Google) My boss was buying one of these (Original) Meu chefe estava comprando um desses aí

Had airbag recall. The service was done in an hour. Very courteous and friendly service. Very clean waiting area with complementary drinks and light snacks.

Working with Frankie has been the best experience I've had with anybody at BMW. She was very proactive in updating me with any news on my repair all will being personable and professional. I would consider her the example by which customer service representatives should strive to emulate.

I recently had a service done with my vehicle at BMW of Fairfax. Emily Sanjines was very helpful & very knowledgeable! I love the fact that she’s prompt & accomodating! I love this place! The “mini cafeteria” offers healthy snacks & is also loaded with several TVs! On top of that, you can enjoy using their fast & free wifi! You’ll not get bored while waiting for your vehicle 🚗🤗

Best price friendly staff

Have used Fairfax for several years now--no problems or issues. Everyone I've dealt with has been professional and customer service oriented. Special thanks to Allen Capaldi and Mike Walker for their assistance yesterday.

Really superb in every way - timing, fast service, terrific people

BMW of Fairfax body shop was excellent in repairing my vehicle. As a New Jersey resident, who had an accident while driving in Virginia, I chose Fairfax body shop because it was the closest BMW shop to the accident. I received emails on a daily basis as to what stage they were in while repairing the vehicle. Even when the alignment failed and more repairs had to be done to the suspension, I received a personal call from Henry Garcia updating me on the status and when I could expect my vehicle. Furthermore, I had to drive to Virginia to pick up my vehicle and only weekends would work for me. Even though the body shop is closed on weekends, Mr. Garcia coordinated a time with me on a Saturday to pick up my vehicle. I thought this to be extraordinary service. Kudos to Mr. Garcia and Fairfax body shop for the great work and great customer service!

Emily Sanjines is my service rep that is very attentive and took very good care of my vehicle during my latest visit. The service and the experience could not be any better.

BMW Fairfax did an excellent job replacing and aligning my two front tires. The cost was competitive with other choices, they did work quickly and provided a comfortable waiting area with loads of snack choices. Note: having some fresh fruit would put you in the uber awesome zone. Derrick Chambliss, my service manager, was outstanding. He kept me informed of progress and the final bill was lower than the estimate. Moreover, when I got home I noticed another issue (a loose molding on the passenger rear window) and came back the next day. Derrick efficiently handled this issue, getting a technician to remove the broken fastener, helping me get some replacement fasteners and fixed the loose molding. His performance was above and beyond the norm. He made my day!!! Having such a friendly and helpful service manager is a huge asset for BMW Fairfax. I will request Derrick to manage my next service.

Shea helped us with the service. He was very detailed, professional, and willing to help. It was my first service out of 4-year warranty. He explained to us thoroughly each of the item that needed to be done which was very helpful.

From the moment I arrived to BMW of Fairfax Service Center, I received top-notch service. Tom Grant, was the first to greet me. He was very sharp and professional and most of all helpful. I explained why I had brought my car in?low tire pressure. While conducting his review, he also noticed that?s I was overdue for an oil change and spark plugs. This had not dawned on me as I?m a first time BMW owner and am still getting acquainted to the culture. To my relief, the maintenance plan on my car covered everything. Tom gave me a tour of the facility, which was not only immaculate, but generous with their selection of complimentary water, soda, coffee, chips, candy, Kind bars, you name it. There?s a small store inside that offers a good selection of BMW merchandise. Because I live close by I opted to walk home instead of waiting around and gaining a few pounds snacking on goodies. Tom informed me of the complimentary shuttle service offered to those who live/work within a 6 mile radius. Wow! For those who were waiting, the area was spacious, decked out with theater style leather chairs. There were also 3 TVs which was nice for days when the service center is a little more crowded. The total maintenance took about 2.5 hours to complete. When I picked up my car and it was a lot cleaner than when I?d dropped it off as the staff washed and vacuumed it out...on the house. I signed a few papers and was on my way in a matter of minutes. Overall, I was highly satisfied with the service that Tom and the BMW of a Fairfax Service Center provided. I would highly recommend them to anyone.

Tyler was very attentive and stayed in touch during the entire service process

Thomas was great, grabbed my car without an appt and got me in a rental. His assessment that i likely needed a software update turned out to be right, and I had my car back in a few days. Kept in good touch w/me over that time and was very easy to deal with!

I would have gave them five stars but they didn?t inform me about the military discount. I had to receive a call to inform me about the discount.

They where fast, efficient and had a very reasonable charge for the work they did. I will definitely go back the next time I need a shop who knows how to diagnose a very difficult issue like the one I had with my 330ci. Thanks for the know how !!!!

Great quality cars, excellent service, professionally courtious staff.

Great working with Shea at bmw Fairfax. Exceptional customer service and knows his stuff.

Mark my service advisor always communicates well, is super informative great service!

Alex was fantastic in assisting us in getting my BMW X3. Great customer service skills and thoroughly educated on the inventory of the dealership. Made the difficult car buying process painless and smooth. I would highly recommend this dealership.

My first BMW service visit started very rocky when I was placed with a service technician who seemed overly busy. Then Derrick swooped in and saved the day! He was professional, thorough, stayed in frequent communication and acted like a good friend and advocate through what turned out to be a much more complicated visit than expected. I can’t thank him enough!

Great service from the team at BMW, in particular Mark Stout! He always answers my phone calls right away or calls me back promptly and gives me all the information needed to get what I need done.

The emissions light came on in my vehicle requiring me to take the car in for servicing as soon as possible. Every aspect of my experience with BMW of Fairfax regarding this was excellent. The appointment was scheduled for the same day. Jessica was the agent assigned to assist me and she was the best. She saw that the problem was taken care of and also notice that my state inspection was due this month and called to see if I wanted that done, as well. Saved me another trip to a garage! My car was done on time, they provided an X3 for a loaner and when I picked up the car it had been cleaned inside and out. Great service!

Best service ever! The Manager Konrad as well as Thomas were extremely helpful and easy to work with. Very knowledgeable and kind. They went above and beyond with there service. The services were done quick, and with the easy loaner situation this experience was a breeze.

Lucas provided top notch service when I took my car in for servicing.

Exceptional Service!!

BMW did a great job of trouble shooting a complex problem. The work was done quickly and well. Thanks

Alan and Sam were exceptional with their customer service. Their knowledge and experience is very commendable. They made us feel very comfortable with the whole transaction and we cannot thank them enough. Faris, the finance manager was also amazing. Will come back for our future car to BMW of Fairfax.

Great experience. White glove treatment and handling of vehicle. Not my first time using this service center - will not be my last. Thomas Grant was also very responsive when communicating status and findings throughout the repair.

I bought my car from this place also have all the service from this place as well..!! It really happy with all staff very helpful and friendly specially my services Advisor Mr Laszlo really taking good care of me really appreciated it thank again..!!

We are extremely pleased with our service specialist, Allen Capaldi. He went above and beyond to serve us with our needs. He took the time to explain everything to, give us multiple options in terms of repairs and service and educated us on to prioritize, and found us discounted rates on some service items. From the moment we walked in to the moment we checked out, we felt content, welcomed and well- taken care of. I highly recommend BMW, in general, but this service center, and service specialist, in particular.

Great experience！

Wonderful service provided by my salesperson Jude Madubuko and the finance manager James O'Brien. The purchase of my new BMW could not have been easier. I highly recommend these gentlemen to future customers.

Very attentive as soon as I entered the garage.

Outstanding service and fast

Elaina was very responsive to all of our concerns. We loved how she was detail in explaining the issues with our vehicle. As a layman and not have a total understanding of how everything thing works on a vehicle. I really appreciated how she took time to explain in great detail. Her explanation was helpful in our decision making for the repair.

Great Service

Exceptional Service as always!

I have my service done here. It is a great place for service, with knowledgeable, helpful service advisers, and capable mechanics. It even has a nice big lounge to wait in with TV and snacks. They go above and beyond!

Great shop- great employees overall excellent experience!!

They have an incredible overall team !🙌🏼

One of the best experiences I have had with car servicing. Worked with Shea L. who was honest, professional and super helpful with all my questions. He went out of his way to make this a positive experience. Communication was also fantastic. Thank you Fairfax BMW!

Derrick was knowledgeable and efficient in getting my car serviced for the first time at BMW of Fairfax.. in addition my first stop I had an emergency and had to have my car service stopped for a business trip last minute. Derrick took care of me and I was able to make my appointment as well as return without any complications to have the service performed.

Allen really goes out of his way to assist me each and every time I come in with a car issue. I appreciate his care and personal attitude!

Quick service. Thomas was very honest about the cost of the repairs and the reasons for doing a bigger repair!

everyone was helpful

great place for service they take very good care of you

My service advisor, Elana Tanase, has always made my visits very pleasant and has continually ensured that I receive top-notch service. She is an invaluable asset to BMW of Fairfax and I highly recommend others to work with her at the Fairfax service dept. as well.

Laszlo Babos was very professional and helpful. Good customer service skills. Keep up the great work.

Had a great experiencing buying my 2015 Subaru Outback from here. Even though I wasn't purchasing a BMW I still got every consideration available. Eric was very helpful in the initial test drive and James was super helpful when it came to the financing part of it. He made the process so quick and painless, as this is the part of car purchase that I really dislike. I feel like I truly got the best deal I could get through his efforts on my behalf. Thanks for making car buying a pleasure instead of an ordeal.

Just bought a 2019 x5. Experience was great dealing with Alan who was extremely responsive answering all the questions and guiding thru the process. The business manager Ferris was very helpful helping to think through different finance options and the pros and cons of each. Great dealership !

Two amazing people I will always remember: Jordan Warnecke and Maryam Malikyar. Even though I had to turn down the deal for personal reasons, I fell in love with the place and their stellar customer service. I know, everyone is in it to make a profit, but if you are up front about it with me, I will respect you for it. Jordan and Maryam did just that, they were honest and to the point with everything. I loved it. On top of all that, I really loved the 2020 330i I test drove. I will definitely be coming back to BMW of Fairfax in a year or two, and I hope I get to work with the same amazing people again! Thanks again, Jordan and Maryam! :-)

The experience was seamless. I enjoyed working with both Dennis and James. Dennis was very friendly, responsive and knowledgeable of the car. When I made the decision to buy, he stayed on top of everything and made sure I was taken care of. The buying experience, the paperwork, the loan process, all went by quickly which I appreciate. James was super professional, smart, and provided suggestions on financing with my best interests in mind that is unexpected in a car buying experience. They made it super easy for me. Thank you!

Called with no notice to get some maintenance work done. Was able to come in immediately, got everything done in time to leave for 12 noon meeting. Also was able to buy and take with me new floor mats for my 14 year old 550I. Very hard to find, let along take home immediately

Recall repairs. Called in, found appointment in no time! Then, moved it up a day, and still not hitch. Into the garage without delay. Tom?? greeted me and was crazy friendly and helpful. Repairs completed in ~2 hrs, told ~2.5 hours. Car was clean and had been washed. Excellent experience!

Nana was professional and helpful; taking the time needed to answer our questions.

Shea Lueder is my trusted service advisor. He is great at explaining what they've found and how they'll repair it. He goes the extra mile to make the service experience exceptional.

Today my husband and I had the pleasure of completing the advanced BMW Encore Tutorial with Darren Andre, Head BMW Genius, Factory Warranty Advisor at BMW of Fairfax. Darren was informative, engaging, extremely knowledgeable , and commanded a wry sense of humor as he helped us to understand the vast number of features on our BMW X3. We highly recommend BMW of Fairfax .

As usual, five (out of 5) stars. PS While the whole organization is great, top to bottom, the main reason I keep coming back is Robert Lolakas, BMW mechanic, in whom I have ultimate trust. The BMW cars are great, but Rob is the BEST! Paul Kiernan

Derrick was great. Done on time and in a timely manor.

My wife and I were looking for a replacement vehicle for our older BMW 330xi and were shopping around. Since I was using Fairfax BMW as my Service Center, we decided to check out the CPO vehicles and came up with the 428iGC. We visited the dealership and met Jude Madubuko who totally took charge with showing us the car and helping us evaluate all the features it provides. He also took time out of his day off to work with us in terms of some iDrive settings that we had changed and couldn't figure out how to change them back. Additionally, he arranged for a BMW Genius to reach out to us for a tutorial class. Jude gave us a great customer experience..

Great service team

I have had the best experience at this BMW service department. Emily has been outstanding! In the DMV area, this is the best BMW for service! I have used the one in Alexandria and they are not nearly as nice, professional, punctual, or as helpful. I can not say enough good things about Emily and the service staff at this location!

We had the opportunity to work with Mr Alex Zelkin (Client Advisor) in the purchase of a quality BMW and the experience was terrific. We zeroed-in on a particular vehicle and he patiently walked us through the entire vehicle end-to-end, we took it for a test drive, he explained in details all of the value-added features the 535xi had, as well as the safety technology and reliability important to us. Thanks Alex! It was a pleasure buying this vehicle from you and your team.

My recent experience with the BMW of Fairfax Service shop was excellent. The service was handled promptly. Parts were ordered and the work was completed while I waited. I could not have asked for better service and professional people.

Want to thank Konrad for helping me with my BMW service, he picked the car up and dropped off a loaner I was slammed at work! This was super helpful, thanks for going the extra mile!

The quality of the experience really depends on the manager you are assigned. This time the fellow i do business with was sick, the washer service broken (no alternative?) and the front desk person rude. This us nit usually the case. A blip or trend

I got mainly for the parts department. Ask Mr. Redfern or Jose. I've always had a good experience with them. If you're getting your vehicle serviced, ask for Dale Deimler. He knows his stuff

It was my first time using the the BMW of Fairfax and I really enjoyed it! What a great environment and Emily was awesome.

shea was amazing with this timely response.

From initial phone call, to arrival to completion, the service was friendly and efficient.

Nene was our salesperson and he was friendly, funny and professional. We enjoyed doing business with BMW of Fairfax. Purchasing the car at BMW of Fairfax was much easier and pleasant than other past experiences with dealers.

Tyler was outstanding! Very professional and courteous.

Just purchase a used vehicle from Nana and I could not be happier. I enjoyed the car buying experience at BMW of Fairfax because Nana took the time to assist me with the process and I also received a great trade-in value for my existing vehicle. James in financing was excellent as well. Ask for Nana, you won't be disappointed.

Me Abass was great answer all my questions even some I didn’t think of I highly recommend him for your next BMW purchase

Timely professional service

Great people to deal with. Erik was an awesome salesperson!

I made a same day appointment to arrange a new lease. My client advisor, Asad, was top notch. The entire experience was low stress, and I left satisfied with my new car and lease agreement. Highly recommend!

This was my first time at the service center. My car developed a problem with the instrument cluster. I wasn’t sure what to expect. Shea took care of everything. He got down the details of the issues, brought in the car and got me a loaner in less than 1 hr. He stayed in touch with me through the service process via text and email. While it was not fun having the issue. I was taken care of throughout the process with regular updates. In short, he did a great job. I would go back to a BMW of Fairfax Service Center if another issue develops with the car (hopefully it isn’t needed!) Regards, Laxman Bahroo

Car went in for state inspection and all done quickly and completed in approximately one hour.

Assistant manager did not hesitate to offer assistance although was minutes from closing. My car was checked and problem identified. I was given a loaner and retrieved car next day

Good service. Got it done when they said it would be readly. Kept me informed of status.

Brian made me feel at home the day I met him. Since then the service, the care, and the overall experience has been simply great. Darren is a genius when it comes to knowing everything and anything about BMWs. Everyone does their job but its the "how" that makes the difference. Thanks again for everything :-)

I had a great experience here. Alex is the guy. He was amazing. The best saleman ever. No pressure from him all through the process. He is extremely knowledgeable and I highly recommend him.

Tom did a great job of keeping me updated at every step, and the service went faster than expected.

There is a reason why BMW Fairfax is rated the best BMW service in the area. I have been coming here for God knows how long. My only complaint is the frequent rotation of associates/technicians. I have gone through 4. They are always pirated and as soon as I find someone I like, they are gone the next time I come in. Well now I have a great guy - Mark Stout - and I told him I would take out a contract on him if he leaves. I have a lot of confidence in him. When I am looking at one of the famous BMW service costs, I tell Fairfax how much I can afford now and ask them to prorate the rest based on urgency. Great for budgeting! I also appreciate the comfortable and fun waiting area (except the cafe was closed last time I visited).

It was great. Everyone was very helpful.

Excellent service, very professional, efficient and courteous employees.

Trevor Blackwell & everyone at the BMW Fairfax Body Shop were very informative and helpful and addressed all of my concerns. Answered all of my questions. Work was done in a timely fashion and my car looks brand new.

Tyler was great! Straight to the point, no haggling or up-selling service.

Direct information, game up with a game plan and followed through with a good repair

Best service, get loaner and drive out.

Jude (my sales rep) was highly professional and thorough all during the sales process. He and the dealership management were quite responsive to my specific needs. I would be inclined to work with them again.

I was there to get my state inspection and one-year maintenance. I was met quickly upon arrival by a terrific trainee (sorry I can't remember his name) and then Thomas, my service advisor. I was kept informed and my wait time was as expected. Thomas even came into the waiting area mid-way to let me know everything was on track. I was most pleased. I have owned a BMW for over 20 years, and this was one of the best experiences.

Darren’s walk thru of the new X7 features was great!

Outstanding Professionals! I bought my 4th BMW yesterday and my 2nd from BMW Fairfax. From start to finish the process was smooth and exceeded my expectations. I had stellar service with my previous X-5...I expect nothing less with my new vehicle. Alex is the best !! BMW Fairfax ROCKS!!

I had a wonderful experience with my salesman, Alex Zelkin, and Farris in finance. They both are no nonsense, not pushy at all, but take the time to understand your desires and make recommendations to meet them. I had such a positive experience with them when I bought my car that I returned to buy my wife’s X3. They did not disappoint. Truly appreciate their great customer service and outstanding support!

Excellent service. Comfortable waiting areas with complimentary beverages and snacks. Allen C was very attentive

Abed is the best sales person in there 😎

Best car buying experience ever. Thanks Jordan, Jaafar, Edward and Mike.

Service Department is amazing, I have been a client for 14 years, and just they keep the mechanical service quality, improving time frames, courtesy, and service every year. I had a message from my X3, 2019, needing oil service at 4pm on July 3rd/ they took me at 5pm and my car was ready with all fluids top off, and completely clean at 6pm. I was waiting drinking my complementary orange sparkling water, and goodies. I can't be happier.

I bought a car from Alex Zelkin for myself. His easygoing demeanor and ability to determine what you want without being pushy or a high pressure salesman are a lost art. Both he and Farris took care of my needs, made recommendations when needed, and treated me as a valued customer throughout the process. I enjoyed both of them so much I returned to buy my wife’s X3! Thanks for fantastic and thoughtful support!

I worked with Nana, he was incredibly professional, knowledgeable and helped me get into my new 528xi in just a few hours. Absolutely wonderful experience

Excellent communication and explanation of the work to be done. They even went so far to communicate with HQ to see if parts could be covered under warranty. Upon arrival I was treated with attention and respect. Other dealership in the area do not show as much attentiveness.

Damage to passenger door. Replaced.they got it done faster than promised and super friendly.

I’m very satisfied anytime I come to get my car serviced.

The experience was amazing! We called just 20 minutes ahead and were seen immediately. We worked with Nana who was wonderful. Very polite, knowledgeable, and made the process seem less and enjoyable. The finance manager was great to work with as well. He was also very knowledgeable about the warranties etc and made the process very fast. We couldn’t be happier!!

Jordan, Ed, and Jaafar exceeded our expectations and made our car buying experience a joy. Thanks to the whole staff at BMW of Fairfax.

Knowledgable and courteous staff, keep customer informed of repair status. Excellent experience overall. Henry Garcia is superb!

Brought in vehicle for annual safety inspection. Received by polite professional tech who processed vehicle for intake, handed off to service advisor Elena T. Elena kept me informed of vehicle status throughout process, and made sure I was out the door before a tight deadline of having to pick up my son. Thank you for keeping an organized, we'll run service facility.

The entire car buying endeavor was great! Jude never pressured for a sale and didn't need to! He was great in explaining everything about the car and the whole BMW experience. I expected to spend the entire day at the dealership, but was in and out in a matter of just a few hours. Highest marks for Jude!

It was a very pleasant experience and the Service Advisor was very helpful and very knowledgeable

Great service, professional staff, great waiting area with lots if seating, coffee, and power connections.

Our experience was fantastic from start to finish. Service was prompt and the car-buying process was straight-forward and stress-free. Financing was also seamless.

James is a fantastic professional who worked hard with me on the sale, and guided me expertly through all of the new technology in my new X3. I will definitely recommend him to any friend or colleague who tells me they are interested in a new BMW!

My car had a malfunction drive train warning. I am not a man of endless resources and was anxious about towing it in knowing what the internet has to say about BMW repair prices. Initial there was a rodent nest on my engine block which would have cost almost $400 to clear before the technician could diagnose. I am a DIY’r so I clearned it myself then took it back to Shea. The car was CPO so I was hoping it was covered. Of course I wanted it covered! Shea had a way of explaining the warranty and how it works with covered vs non covered repairs the likes of which I had never encountered. He was calm professional and I really felt he was truly on my side. I can tell you with certainty that I am not an easy customer to deal with but Sheas demeanor and the way he presented my predicament...explaining the possible outcomes and even offering solutions should it not be covered was spot on. Honestly, this customer experience all the way from the BMW ROADSIDE ASSISTANCE phone call to the courtesy shuttle was first rate but the care with which Shea assisted me really took it to the next level...it was phenomenal! I came in defensive, thinking I was in for a huge repair, and was treated like family! I can’t say enough...THANKS!

Shea Lueder was absolutely awesome. He was thorough, knowledgeable and always helpful. I would most certainly return and work with Shea or any other professional at BMW Fairfax. Great staff and great leadership that truly does care about their customers.

I can honestly say that this one the best auto buying experience I've ever had. I've bought 7 different BMWs over the past 25 years. I have never has as easy of a time or a less stressful of a time buying a BMW before. Alex Zelkin, my salesman, was exceptional. It was a genuine pleasure dealing with a grownup.

Jordan was great to work with for buying and selling my new car and trade in. I’d buy from him again, no matter what dealership he worked for. I’m glad he was at the BMW near my office Fairfax; but, I’d buy his cars anywhere. I’m super happy, so far so good.

I love working with Laszlo. He's attentive, on top of things and always goes the extra mile to explain exactly what's going on with my car. He's not afraid to get into the details and even dive into my engine to show me what's not working as it should. Last time I was there he took out his flashlight, opened the hood and started explaining the mechanics of the turbo, what had failed and what the solution was. He also explained the amount of labor involved and what needed to be taken out to repair the damaged part. He was detailed showing me the components that needed to be removed, what needed to be fixed, etc. After his explanation I understood what was being done and where the numbers on the bill came from. Nobody else does this! Laszlo is a phenomenal professional to work with.

Exceptional service as usual. Thank you

The service advisor did a great job explaining the services and kept us informed about the status.

Seamless.

Thomas was the best ever

Nana and and his co workers did an excellent job, finding and gaining my business for years to come. Thank to all the staff at BMW Fairfax

I am happy with my salesperson, Mike Navidi. However, I can't say the same about the condition of the vehicle that was delivered. I know it's used, but I honestly think it could have been better. Excessive number of rock chips all around the car, a small dent in the rear bumper, and it feels like something's broken in the driver's seat.

Honestly was done perfectly!

My experience was first rate! Both Erik and Farris went above and beyond all expectations. They were knowledgeable, friendly and professional. Because of this experience, I plan on purchasing from this dealership in the future. I am very thankful for the service they provided.

Jerell (my customer service rep) and Rob (the mechanic) were absolutely perfect!!! They are the standard of excellence that makes BMW Fairfax service the “A+” of all compared to them.

My service advisor, Jessica Villanueva, was wonderful! Prompt, thorough, and a great communicator, she kept me informed as to the status of the service at all times. She was very gracious, offering a shuttle over to the body shop and sales offices. The recall repair was also completed on time and was done with attention to detail. Finally, I really appreciated the car wash after the service on my 530 xi. Jessica's friendliness and clear, customer focus, represented that extra effort, which makes me even more loyal to the BMW brand. Overall, "a job well done," and my sincere thanks to Jessica and her team! - "Jake" Jacobs

excellent service!!!

Car brands are not all equal and dealers are also not all equal. When I stepped-in for an X3, I thought it'd be a classic buying experience: what do you want? this is what we got...goodbye. I was wrong! This dealer has a special way to handle customers and makes you love BMW even more! Huge credit to Jordan who was really helpful and honest about all details. I'll never look elsewhere to shop for a beamer.

From the initial email with the service adviser, Shae Leuder, to driving home the experience was great! The professionalism and courtesy displayed by Shea was unmatched. Employees like him are what make BMW of Fairfax special and will always keep me coming back.

Wonderful service and good customer service experience from Thomas Grant.

Staff and GM were excellent. Car leasing was efficient and hassle-free.

Nana and James were outstanding. Definitely will recommend them and BMW of Fairfax to friends and family!

Excellent experience regarding all requested items (oil change, tire rotation, state inspection). The car was ready when promised, spotless. Danika also informed me that the software update was due, and got it performed. One aspect I would rather be different: after the software upgrade, the settings for the numbered dashboard buttons have been lost, and nobody warned me that this would happen.

Lucas was great!

Accompanying my friend here to get a CPO 328i, the overall experience is good.

Best place to shop😁

Quick, friendly service from Allan Capaldi!

Best service

Pleasant overall, good deal with good people.

I have now purchased or leased three vehicles from BMW of Fairfax. The operation in both sales and service departments keeps me coming back! I now drive all the way from Maryland! BMW is the ultimate driving machine for sure but the real difference comes from the people servicing your car and guiding you through the purchase/lease experience.

My Advisor did a good job and He took care of the issue with my Vehicle.

The estimator was pleasant, knowledgeable and keep me informed of progress. I am pleased with the work performed by the collision center to repair a dent and reapplication of clear coat paint. Best of all, I wasn’t aware that the work came with a Limited Lifetime Warranty that covers defects in quality, workmanship or materials under normal operating conditions.

Our service with Jerrell was impeccable, from the moment we arrived we received A-1 service! Ed was also very accomodating, we really appreciate the excellent service provided every time we need anything, keep up the good work everyone!

Darren did a great job showing us all the features of our new car. We are much more confident of the features. This is great service.

Darren spent an hour with us and gave us a great lesson on the features of our new X3. Thanks Darren - it was really helpful.

Allen is the best.. meets and exceeds my expectations every time.. actually takes his time explaining whats ACTUALLY wrong with my car and does not upsell me anything.. just gets me in and out

Mr. Latham was the perfect Senior Adviser! Great service from the beginning to the end. I was welcomed as a BMW owner with top class hospitality and professionalism. Excellent service. I highly recommend this service center.

This is the third time that I've had Frankie Johnson as my advisor and man, she is absolutely OUTSTANDING! Her professionalism and ability to make me feel like family is out of this world. I know that if I EVER have a problem with my car, Jackie will take care of me. It would mean the world to me if you could let her know that I truly appreciate all of her hard work and dedication! BMW is very lucky to have her on their team!

I was very well informed. She offered me free ride to the metro center if I wanted to leave my vehicle and take it back later. That made me feel good.

This was my first hand experience purchasing a BMW Allen did an amazing job from the time I walked in the door to delivery. I’ve purchased serval car before and this was an experience like no other.

Amazing from start to finish, thanks you to Bryan at sales, Thomas in service, I have no words to explain how satisfied I feel, thank you my new baby X1 have pick the Fairfax BMW her new home tooo, thank you everyone amazing team.

Walid and Eduardo were professional and kind. They made the experience hassle free and customized.

Everything was professional and excellent from the moment of my arrival to the completion of requested repairs. When returning my vehicle, it had been cleaned inside and out. I look forward to recommending BMW of Fairfax.

Best place ever for bogy work!!

Jessica is a really good service advisor. Kept me updated on all progress with my vehicle.

Knowledgeable and friendly staff. Complimentary car wash.

Thomas Grant was an excellent service advisor. Great communication and attention to detail. After many bad experiences in other BMW dealerships Mr. Grant has renewed my faith in the BMW service centers.

Mirror mirror on the wall, who’s the Fairest of them all?

Mr. Alllen Capaldi provided me the best service possible from start to finish. Thank you!

The oil service reminder light came on in my X3 the morning we were leaving home to attend a graduation in Fairfax. I called after we got in town and BMW service was glad to accommodate me. Jerrell checked me in, addressed any concerns or issues, and we were out in no time. That confirms why I came from Hampton Roads to purchase in the first place. Great selection and excellent service.

Thomas was very pleasant to work with

Very good service. Found 2017 X6 on internet listing. I am located in NJ so all discussions were on phone until delivery. I originally dealt with Nicole> She was helpful and referred me over to Sam. Sam was great as well. I had all my questions answered in a friendly and professional manner I then also spoke to sales manager regarding price and financing. All went well. Then at delivery, met with Zen (F&I) and again great service and help answering all questions. Overall great experience.

Elena deserves a 10+ rating for going above and beyond with a pleasant can-do attitude. You're lucky to have her.

Service was outstanding as always.. Service adviser walked the whole car and checked everything, also told me that the car had a recall and if I wanted to do it. Since it was going to take more time that I came for. I was offered a loaner car FREE of charge with everything even Gas, got to drive a brand new 2019 BMW X3 fully leaded to work that day.. Service was very fast and the Technician did a fantastic job. Also since my car was under warranty everything was Free...

Service was excellent, the service adviser had me checked in and loaner car provided to me within 20min.

The staff and Laszlo were very attentive, the service was great and fast!

I came to follow up on a previous maintenance and had Miss Frankie Johnson as my service advisor. She was incredibly friendly, knowledgable and helped me get on my way much faster than I expected. Thanks for having such a great service center and employing such amazing personnel!

Shea was thoughtful and professional. I could tell he knew his business. He offered a loaner car which allowed me to get around and make it back to the shop without inconvenience. This is much appreciated. Rich did a great job on the window replacement and bringing my door up to the proper specs so it will pass inspection in August and function without the constant annoyance. I could tell by the photos Shea showed that he not only put his skill into the work but his dedication to these cars -- and mine is 20 years old. I was completely pleased with the service in all respects.

GOOD!! CUSTOMER SERVICE BY JOSE IN PARTS...

excellent job from james

Service was fast and friendly .

Everyone was very helpful & friendly. Very accommodating. I was very pleased.

My visit is too good I really impressed the customer service and handling the customer so that’s why I brought BMW on the same day

Tyler was excellent as well as the service. Top notch

I had a great experience purchasing my second BMW from BMW of Fairfax. I saw the vehicle online and had a unique request since I am living overseas. I worked with Erick Bautista and Zen Mani; they were both great and made the whole experience easy and fast. Thank you to everyone at BMW of Fairfax!

I can’t say enough good things about my sales rep, Thomas Cavey. I came into BMW of Fairfax just to look around for a small SUV. I have been driving Mercedes for 40 years and started looking at a Cadillac ST5 SUV because I have a friend that bought one and I was totally taken by the new parking technology. I drove one and was impressed, but not sold. I wanted another Mercedes, but I didn’t like the configuration of the instrument panel and control area. Thomas was so friendly and knowledgeable and so very patient with me when I asked millions of questions. I test drove the X3 and immediately decided to get it instead of the Cadillac. He spent quite a bit of time with me explaining all the options I could get on the car and the financing options. He was never in a hurry and I ordered my X3 that day. He kept me informed about when to expect delivery of the car and I very much appreciated that. I have had the car for three days now and I am so glad I bought this X3. Thomas even called me today to thank me for buying with him and asked how I was liking the “BMW Experience”. I am new to this dealership since I have been a Mercedes owner, and still am one, for all these years, and, so far, I am very happy with my interaction with BMW of Fairfax.

Annual safety inspection, oil change, belts replaced, new tires - all done well, especially considering the car is 24 years old.

After going in to possibly lease a new BMW, I ended up buying a 700 series! Erick and the entire sales team were great. No pressure, no annoying sales pitches but they answered my questions, gave me plenty of options, and let me come to the best conclusion that fit me and my family. Very good deal too - which doesn't hurt. Very positive buying experience.

Laszlo Babos exceeded my expectations, overall experience was amazing.

Super professional organization from top to bottom. Rudy was who I dealt with. I would call him a facilitator rather than salesman. I ha a list of 5 cars to look at. He listened to what I wanted, took a look at inventory and picked one that happened to be on my list. I loved the car and the fact that Rudy could answer ALL my questions.

Great service and above-average customer service from the receptionists to the Service and Sales representative. A shout out to Frankie Johnson who has been supporting me and the service of my 2011 BMW 328I for years! Frankie is consistently responsive to my needs and keeps my service ticket within her line of sight and influence. Noting some of the other comments - I will add that I first came to BMW of Fairfax when I could not get a BMW Alexandria salesman to work with me (actually two salesmen) on the purchase of my first BMW in 2008 when I bought my first 328I. There is no comparison between the Fairfax team and the Arlington team. Fairfax Team #1.

I went to the dealership without having an appointment of which I did it on purpose because of having a bad experience with other car dealerships that kept on calling and bogging you to come and visit and do a test drive. I did not want to be pressured to do all that. When I went inside I was greeted by someone and was introduced to Rudy Herrera a client advisor. I went to look for the x5 that was posted on Cars.com which was not available at the lot at that time. I ended up doing a test drive with the x6 which was on display at the lot. Rudy explained thoroughly the features and specs of the car and after a short negotiation I ended up getting the X6. Rudy is a well mannered person and staright to the point. His manager (Ibrahim) did not even pressure me to buy. He also gave me a good deal with my trade in car. I will definitely recommend BMW of Fairfax. 5 stars!

The Service Center is well lit, clean and runs efficiently. I dropped the car off and was immediately taken to the metro. Paying on-line was easy and the pick-up from the metro was quick.

I can't say enough about my experience with BMW of Fairfax and my client sales rep, Alex. He was truly amazing and a pleasure to work with. If you are looking for a BMW I would recommend going here.

Annual Maintenance and State Inspection - everything was good, except they were out of back windshield wiper blade. Need to go back in a week time. Facilities - have snacks and drinks and WiFi - good. What would be better is to have seating like a living room setting. Since I have to sit there for a little more than two hours, while reading, I would like to raise my legs up and perhaps have an end table to put my drink instead of putting it on the floor.

Had a great experience at BMW of Fairfax. Walid Khalil was very friendly and helpful. This branch is much better, friendlier and more responsive than the one in Alexandria. Highly recommended!

Customer service is top-notch! Allan was instrumental in narrowing down my decision and Farris (sp) was their money man who worked the numbers so that I got the car I wanted. If you like straightforward and pressure free in your buying experience, then you need to come here. Thanks BMW Fairfax!

Thomas Grant?s customer service was great. He kept us updated on what was going on with our vehicle

Thomas G. 👍🏻👍🏻👍🏻 thank you!!

The experienced we had at BMW of Fairfax was the best we have experienced in trading in our car and purchasing a used BMW.

I am extremely happy with the service provided by BMW of Fairfax Service Department.

I recently had my BMW X4 in for service at Fairfax BMW. I had a great experience. My service representative Thomas G. was awesome. He was very helpful and attentive. He kept me apprised on the status of my service appt. It was fast and efficient. I asked him about an upcoming service I would be needing in the near term and he provided me with options and pricing. I was very satisfied with my service appt.

My customer service rep was very polite, honest and kept me apprised of what was going on with the car from a service perspective. The waiting area is phenomenal. It's large, clean and they offer espresso, coffee, water and sodas while you wait at no charge. They also offer WiFi and have several TVs to keep you occupied while you're waiting.

My service representative was knowledgeable, friendly and attentive.

My customer service rep was very polite, honest and kept me apprised of what was going on with the car from a service perspective. The waiting area is phenomenal. It's large, clean and they offer espresso, coffee, water and sodas while you wait at no charge. They also offer Wifi and have several TVs to keep you occupied while you're waiting.

Good quick while I waited service visit and inspection.

Fairfax BMW always does a great job. They are friendly, professional and very accommodating. My Service Adviser is Tyler and he always goes out of his way to deliver excellent service.

I went to this dealer for an oil change. This was my first oil change since purchasing my 2017 330XI in April of last year. The process was very smooth. They called to alert me of the need for an oil change, scheduled the appt and called with a reminder. On the day of service, they changed my oil, noticed that my wipers were "squeaky" and changed those, and also did a courtesy wash / vacuum, even though the temps were close to freezing. I appreciated the extra attention. The waiting area is nice and comfy, and I was in and out in about 1.5 hours.

Jessica was awesome. Service was great. Waiting area was clean and food was good

Great service by Frankie Johnson!

Service department of BMW of Fairfax is truly excellent . They make sure that all repairs are completed in time, always keep customers well informed on status and cost of the work, and do everything possible to meet all customers needs.

I drove in as a "walk-in" and waited about 2 mins until Thomas walked to me and kindly asked if I'd been helped. I told him the issue and he told me the techs would take a look and he'd be back to tell me the results. He walked me to the waiting area and was back within 10 mins with the diagnosis (nail in tire). I told him I purchased a tire warranty so he did all the legwork to find the paperwork and after I signed the work order, I was out within the hour. He kept checking in on me and was the epitome of professional and courteous. I will be sure to ask for him next time! Thanks so much BMW of Fairfax for the excellent customer service!

Fantastic process and highly professional. The full team was extremely accessible and responsive. Moreover, they have been very prompt with follow up questions to ensure the experience met expectations and to schedule introductory technology sessions.

Erik B. did a great job listening and answering all of our questions. He’s a no-pressure salesperson that’s more interested in you being an informed consumer rather than buying with regrets.

Easy to make an appointment. Excellent customer services. Friendly staff. Offered a ride to the metro. Good quality of work. Kept me informed of the process in repair and finished in a timely manner.

Excellent experience. Extremely attentive salesperson. Great General Manager. Will be back for another car next year.

Shea Lueder was very knowledgeable, professional and helpful. The work was done in less time than estimated.

Wonderful. The staff was friendly and knowledgeable

MS. DANIKA CLARK ASSISTED ME QUICKLY AND VERY PROFESSIONALLY. SHE QUICKLY PROCESSED ME IN AND PROMPTLY CAME TO LET ME KNOW WHEN THE SERVICE WAS COMPLETED.

I was very pleased working with Jerell Latham when I brought my car for some repairs. He is polite, curtious and very professional.

I have bought seven new BMWs from BMW of Fairfax, but this review is for recent service. I have taken all my cars there for service. For the last seven years, at my request, my service advisor has exclusively been Frankie Johnson. I have come to expect, and consistently receive, outstanding support from her. So, she is the reason for all the stars (except for the great service lounge, where I frequently choose to wait -- get the grilled cheese and bacon on multigrain with pepperjack!).

Service check was fast and efficient. Not as expensive as expected!

This was the second BMW we have purchased from BMW of Fairfax. Brian, was our agent for both purchases and we highly recommend him to any buyer. He understands the customer and the product and is extremely polite. Service for our first BMW, a 2014 320i Xdrive, was always done at the BMW Service Center in Fairfax. This is a topnotch facility with a very professional staff.

Two factory recalls handled with professionalism and courtesy!

My service advisor was Shea Lueder and his performance was outstanding. He is the ONLY service advisor I will see at BMW. He goes the extra mile. Totally professional.

One of the smoothest car buying experiences I have ever had! Bouch was extremely helpful in finding my desired car and answered all of my questions. The process itself went very smooth, and the staff at BMW of Fairfax were both professional and detailed. I will definitely recommend friends and family to buy their cars here!

Danika was my service advisor at BMW Fairfax and she has the best customer first approach. She listens to exactly what I needed and got everything resolved and more. Also, the lounge area is very comfortable to watch TV and do some work as well. Free beverages and snacks while you wait!

My experience comes from the Pre-Owned portion of BMW of Fairfax. My "Client Advisor" was Mr. Jude Mudubuko. A very knowledgeable 14 vet at BMW. I was very impressed with his knowledge, customer care and devotion to making sure I learned all the features of the 5 series I ended up purchasing. Premier service without a doubt.

Petr was exceptionally professional and VERY courteous. He handled ever aspect of our purchase with care and skill. Petr was patient and used his considerable knowledge to ensure I was fully satisfied with the car I chose. He orchestrated a comprehensive session to get me familiar with the many features of the extraordinary vehicle I chose. This is one purchase for which I have absolutely no “buyer’s remorse”!

My experience with my Service Tech Tyler Parow was great. He was very professional and kept me up to date on my vehicle while it was being repaired.

All done right and on time. Credit much of this to Allen Capaldi my service representative!! Thank you again Allen!!!!!

Great attitude, great advice, great follow up. Mark simply makes it easy and painless.

I came in without a reservation bu they took me anyway! That is what I love about BMW of Fairfax. I will always go there.

This is the 3rd BMW I have bought from BMW of Fairfax and the second car from my Sales Consultant James Duerbeck. James is the best consultant I have ever delt with. He helped us understand all the options offered and helped us pick out the ones we really wanted. There was absolutly no pressure. The offer on the BMW we traded in was better than fair. The final price of the car was extremely good too. Since we special ordered our car, James kept us informed of the build and delivery status throughout the process . James' delivery of the car was super. He set up all the safety and operating features in advance. He them spent a lot of time going over everything we us, letting us ask all the questions we wanted . James is terrific and he really cares about delivering a great product. If you think you might be interested in a BMW, go to BMW of Fairfax andask for James Duerbeck!

Just bought a used BMW and went to the Fairfax, Virginia location for a 30,000 mile service. Great representative (Jessica Villeneuve), who is efficient, friendly, and knowledgeable. A wonderful first time experience with a BMW service center, with comfortable facilities, a clean loaner, and quick service. The only drawback? It can be a busy place at certain times.

This is what service should be. I highly recommend them without hesitation. Truly customer oriented and answered all my questions.

Our service representative, Frankie Johnson, is the best service person I have ever worked with. It is the reason why I have had service done at Fairfax BMW. She has been great at diagnosis and she has never failed to help when asked.

I live in Florida, they are in VA... scary, right?! BEST car purchasing experience I have ever received and it was not local! Alex was outstanding, made it super easy, constant contact, beyond thrilled!!!

The dealership facility is very nice and had great accommodations. The cafe shop offered free beverages and snacks for their customers. The waiting area is nicely designed with comfortable chairs and big screen TVs. It was a great experience. And they washed my car.

I had one of the best experiences while buying a car. Everyone was great, professional and friendly. I will definitely come back to this location.

Bought a 2007 X5 from out of state. Had BMW of Fairfax go over the car with a fine tooth comb and fix everything. The car is as good as new now!

Excellent service. I was quite pleased with the entire process.

Excellent Everyone is friendly and attentive. Facilities are first in class and clean.

The tech was able to resolve my issue at a fraction of the estimated cost by avoiding unnecessary work. Very courteous and professional service.

Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.

Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.

thank you to Mr. Babos and the rest of the staff for efficient and excellent service.

I recently got my 2012 X3 Power Sunroof Motor replaced at Fairfax BMW service center. Tyler did a great job and talked with my third-party extended warranty service on my behalf (I have read about unpleasant stories regarding these third-party extended warranty providers) - and they agreed to cover the repair cost without any hassle! I really appreciate Tyler's help and his dedication to make his customer satisfied.

It was easy and fast. Sales person was great and easy to work with. Finance department made it easy.

Very happy with FF BMW

I really appreciated the time Karim spent with me discussing my options. He was not at all pushy, and made sure I was happy with my decision. The processing department explained things thoroughly and did a very nice job too.

This was my first time going to BMW of Fairfax for service. Danika Clark was my service advisor. She made me feel comfortable with the process and made sure I knew how long it would take. By the time the service was complete I felt like Danika was a friend of mine for years. I felt like she was a family member. Thank you Danika

Had a good experience. Elena, the service advisor was helpful. I would like to receive service coupons for future service appointments.

The treatment I received when purchasing a used BMW from Fairfax BMW was the same type of quality of service you would expect to receive when purchasing new vehicle; to me, that is the mark of a great sales staff. Bravo.

No pressure to buy. Thorough. Easy to relate to.

Tyler Parow was awesome

James Park in Sales was outstanding. The entire process went smoothly and all of my questions were answered. I highly recommend James and BMW of Fairfax.

Great service, great service agent, reasonable cost

Elena was very helpful, professional and provided a trustworthy approach to the required service updates for my BMW 5 series at the 40k mileage mark. She kept me updated and ensured a quick turnaround while I waited.

Vehicle was brought in for a service recall. In and out in less then 2 hrs. Vehicle was bought, serviced and maintained at BMW of Fairfax.

The whole process was smooth, efficient and very professional!! Alex was incredibly knowledgable and gave honest answers to questions! I highly encourage anyone to look at this dealership. Great inventory and I’m thrilled with the purchase. On a side note, the FOB had a low battery. I went in and it was changed with a fresh battery...no questions!

Very pleasant experience. Service adviser was very forthright and candid on what is needed and what is not. Only negative is that when I picked up the car, I noticed a large 'ding' in the door. They didn't point that out to me -- they should have. But, when I brought it to their attention, they readily agreed to get it fixed.

I have not had much luck with BMW Fairfax in terms of timely repairs. I had an appointment to replace a flat tire and was told that the wait was two hours. This was not going to work. Danika went above and beyond to get the tire replaced within one hour. She was kind, professional and understanding. I think BMW needs to step it up in terms of service. Don't get in the habit of 'they bought it, we can relax.' You need 100% customer service all the time. Danika did just that!

Excellent customer service. the entire process was seamless and efficient. all staff involved were professional and competent.

Great service on my BMW 528

Repair and warrantee work done right. You do need to get a good service agent that cares and Jessica is great

We live in Vermont and purchased from BMW of Fairfax. Dealer described car perfectly, had all of the information available on line, and had me in and out of the dealership, test drive and all, in 75 minutes. James was great to work with. he was extremely helpful and responsive prior to the purchase and to no surprise has been great in follow up items. Highly recommend BMW of Fairfax as this was a great car buying experience.

My BMW is a million years old, but the staff still treated me like I had a million bucks.

I came in for regular maintenance, had as usual a great experience. The staff was cheerful, welcoming, and attentive. Laszlo Babos was excellent, (10s across the board), It is worth it to me to drive farther, pass other BMW dealerships, to receive the quality service provided by Laszlo and his team.

Replaced tire, refilled coolant, replaced interior compartment door.

BMW Fairfax service center immediately services my car, provided a loaner car, and Jessica provided professional real time personal service.

Service Advisor was great and very helpful. Advisor provided good info about car and had helpful recommendations about doing towards my car.

Look up James Park when looking for a used BMW. He was knowledgeable and respectful. James went above and beyond to make sure that my wife and I had the information we needed to make the right decision. Thanks James! Joe and Tracy

Great experience at BMW of Fairfax! Lucky to have Allen.

Excellent services. The staff was awesome, very friendly, and aware and it provided us with detailed instructions and informartios. BMW always is giving me safe and accurate services.

My Service Advisor, Frank, was outstanding. Very knowledgeable about the car, answered all of my questions, informed me of the Café, and promptly took care of my concerns with the car. Not only would I recommend this Service Center, but I would recommend that you ask for Frank Khalife, too.

Ms. Johnson and Robert, service tech, always make my visits to the service dept at BMW of Fairfax easy and efficient. I trust them with my car!

I brought my car in for a recall repair and had a great experience. My service advisor was friendly and professional. The waiting area was very comfortable and my repair was done in a reasonable time frame.

Henry Garcia and his team kept me up-to-date all through the process and you would never know that it had been rear-ended because of the professional work that they did!

Both the service itself and the information provided before, when checking in, and after were spot on and timely.

David was a pleasure to work with--professional, efficient, and effective. Explained things well.

James Park went above and beyond to provide a quality service in all aspect of the process. if you wan to buy a car from BMW of Fairfax talk to James Park.

David was super helpful and great !

Had complicated repairs. The advisor (Mr. Babos) kept me well informed and secured a loaner car for me. The repairs were done to my satisfaction.

Friendly, efficient, knowledgeable service. I'll be back.

I received great service from Mr. David Goldberg and the technicians who serviced my car. All the BMW employees I encounter in the Service Department are very professional, informative and kind.

Petr Mastny was very knowledgeable and professional in helping us buy a 2019 BMW X3. It was a pleasure doing business with him.

I was blessed with an amazing sales representative (Asad) and financial representative (Maryam). Together they conspired to blow me away with their professionalism and service. I'm an extremely picky customer and asked a ton of questions, but not even on one occasion did I ever get treated as if I were anything less than a valued customer. I'd highly recommend this tag-team of excellence to anyone seeking to purchase "The Ultimate Driving Machine!" Thank you!!!!!!!

Great job repairs were done timely and the attendant was polite and knowledgeable.

Excellent service for recall. Service completed quickly, while I waited.

Always great. Allen is the best with his knowledge of vehicle.

My service rep was Mr.Laszlo Babos; great service and advice!

Kenny was terrific. No hassles or pressure. I bought the car and feel good about the deal and the entire experience.

BMW of Fairfax has always provided excellent and professional service. Highly satisfied.

It was an easy, stress free, and straightforward, car buying experience. The deal was clear and the price was honest.

Long wait to drop my car, received a phone call to press me to pay on line due to month ending cycle ( not appropriate) and got my car waited for 20 min plus to finally get the car keys. The car was vaccum but still dirty. I expected better Sevice from BMW , I get about the same service when I go to a random local garage! Bmw Fairfax need to rethink their customer service standards

Timely follow-up with client. Very smooth service experience.

State Inspection. Everyone was courteous and the inspection was completed well within the timeframe provided to me at the outset of my visit.

I bought a 2018 BMW from BMW Fairfax and it was a respectful and pleasant experience. I bought the car in under 2 hours. The service department called to schedule my car's check-up. They found a time convenient to my work schedule, changed the oil and serviced my car and had me back on the road in under two hours. I waited in the lounge that had WiFi, snacks and large screen TVs.

Absolutely the best car buying experience EVER and we’ve lived and bought numerous cars in this area since 1981. Honest, transparent, no pressure, great attention to detail. Stellar example of what buying a luxury car should be but all too often isn’t. Special kudos to Erick Bautista who was totally committed to making us happy. No attempt to upsale anything, just total candor and focus on customer satisfaction. This is our first lease ever and Erick, Ryan and Jafar took time to make sure we were aware of every wrinkle. Very happy With the fair price we got on the new vehicle as well as the trade in. Highly recommended!!! We’re proud BMW converts!!!

Absolutely the best car buying experience EVER and we’ve lived and bought numerous cars in this area since 1981. Honest, transparent, no pressure, great attention to detail. Stellar example of what buying a luxury car should be but all too often isn’t. Special kudos to Erick Bautista who was totally committed to making us happy. No attempt to upsale anything, just total candor and focus on customer satisfaction. This is our first lease ever and Erick, Ryan and Jafar took time to make sure we were aware of every wrinkle. Very happy With the fair price we got on the new vehicle as well as the trade in. Highly recommended!!! We’re proud BMW converts!!!

James Park was a pleasure to work with. He worked very hard to make sure I got the car I wanted and truly cared about my needs. Great service from everyone I encountered and would definitely do business again.

Very cordial staff and great service.

Dealership and repair shop did - hopefully - a good job. Too bad parts are poorly made and relatively recently made BMWs spend more in repair shops than on the road :-)

I've been to this dealership several times now. I've never taken a car anywhere as fast, comfortable, friendly and cost effective. I have used other dealerships in the area when necessary and they do not compare to Fairfax BMW. I truly believe that they give you the best service possible.

Gave me a different experience than I had in otherq dealership

Very helpful. Gave us good advice. Had a cracked wheel. Had to order wheel while staying in Virginia. Great service!

My Service technician, Mark was the BEST! I really appreciate him. He said I'd be ready to leave in 2hrs., and in 2hrs I was leaving. I love it.

service was prompt and thorough and all matters were taken care of

When I purchased my vehicle the dealer recommended wheel and tire warranty, I knew this was a heavy vehicle and the roads have potholes. So inevitably I would be required to use it. I picked up a screw in my rear tire, that I was just going to have patched until I remembered my warranty, they replaced the complete tire.

Thank you James Park and the finance team for making our first buying experience with BMW a positive experience. They made the process quick and easy. We had a slight hiccup shortly after leaving the dealership with a sensor being triggered for low air pressure on the back rear tire only to find a nail in the tire. Mike Wallace and James made the awesome decision to find a solution for us as new clients and they earned our loyalty and gratitude by doing so. We appreciate their professionalism and the desire to make the deal and ensure customer satisfaction. We will be referring others to BMW of Fairfax. We were very pleased with our decision to make the drive from NC to VA to do business with your team.

Everything was very good customer service. Also they vacuumed and wash my car.

Thank you James Park for making our first BMW purchase a smooth one. James and his colleagues made our purchase an enjoyable one and we feel confident in our choice to make the drive to VA from NC for this purchase. Tire pressure had leaked low enough to set off sensors and a nail was discovered in the back rear tire about 30 min from the dealership, which is not ideal in any circumstance but certainly not moments after closing a deal. James and Mike Wallace were willing to make the customers happy and offered a solution for their out of state clients which earned our loyalty and we will of course be referring others to your team. Thank you BMW of Fairfax Sales and Finance team!

excellent, helpful and timely service. highly satisfied

Danika Clark did a great job and made sure my servicing was timely and went smoothe.

All the sales and administrative people at this dealership I dealt with were courteous, professional and helpful to me in arriving at a purchase decision. Thank you!

Excellent service timely and complete...............

Service and personnel were far beyond expectation. The best car service I have ever been to.

We were delighted with the experience of buying a 540i at BMW of Fairfax. The customer advisor was enthusiastic, professional, and highly knowledgeable. The rest of the staff worked well as a team to make us aware of the various decisions we needed to make and the features of the cars available. All in all, we felt totally prepared to buy our vehicle and were kept informed of the manufacturing and delivery processes.

This dealership is excellent! All of the staff were friendly, and very knowledgeable. I highly recommend them.

Mr. Goldberg deserves an outstanding rating. He is an exceptional service manager. I have total confidence in his advice and recommendations.

Always efficient, always on time, always fun to be there! This is my 9th car (both SUVs and sedans) from the same dealership since 2001!!!!!

Collision Center Manager Henry was awesome! Henry was very attentive to my concerns with my vehicle and took personal responsibility to ensure my vehicle was in perfect working order.

The Service Advisor, Andrea Rebaltescu, and Richard Eccard and his Team provided outstanding support and service on my X-5 BMW. They are true professionals. I highly recommend them to anyone who is looking for knowledgeable and professional BMW Service Advisors and mechanics.

The process was excellent from beginning until the end. My service Advisor David Goldberg greeted me when I arrived, inspected my vehicle for the reason I bought it in and then recommended service that was needed. I wasn’t able to procure a loaner vehicle when I set up the appointment, but David was able to get me a vehicle the next day. David called me to update me on the progress and also called me when the service was completed. I picked up the vehicle the next morning. David was there and he noticed me pulling in with the loaner. Everything went as I had hoped because we were leaving on our family vacation the next day.

Great car experience all around. Very professional staff.

quick nice，and friendly

I have bought other BMW's from this Dealer and have always used the same sales person, James Duerbeck, who is very knowledgeable about the vehicles. There was no pressure and the whole process from placing the order to picking up the vehicle when it came in for delivery was pleasant.

I work with James Park for the purchase of the BMW 650; start to finish the entire transaction was managed flawlessly. From the initial appointment to view the vehicle, which I initially had to cancel, James came in to meet me on the morning of his day off to show me the vehicle himself. Typically I would use my own financing from my credit union but James and the finance manager made the process so seamless I went with financing at the dealer. Finally on the day I was ready to pick up the vehicle, I arrived at the dealership to find the car ready and waiting. I was able to finalize all of the documentation and get on the road in less than an hour. I will definitely be recommending James and BMW of Fairfax to anyone shopping for a BMW in the DC area. Thanks!

Tyler Parow was very professional. He took the time to explain everything. Also made sure I had a loaner so I did not have to wait very long. I appreciate the personal service.

I’ve been working with Allan Capaldi (Service adviser) for years and he is always on top of everything.

I have always had a pleasant experience with BMW of Fairfax- have never experienced a hiccup until this time when my loaner car lost air conditioning in 90+ degrees weather. Laszlo stepped in swiftly, and went above and beyond to deliver a loaner replacement the very next morning. His commitment to both the BMW company and customer was a successful service recovery story. We all know sometimes things happen, it’s not the hiccup that defines a company, it’s the dedication of its employees to swiftly fix the problem that make a lasting impression and result in customer loyalty. Thank you BMW of Fairfax, and thank you Laszlo.

Danika was excellent, she was professional she listened to my concerns and ensured that my vehicle was taken care of. The repairs were done in a timely manner, and my bmw feels amazing. Thank you.

Outstanding customer service provided by Jerrell Latham.

Asad Khan made the process easy from ordering my m240i convertible with the options I wanted to the lease process. He is a pleasure to work with.

Great service from Mark. He thoroughly went through all the service items with me......

The service provided by David Goldberg and BMW was outstanding. Very efficient and polite, demonstrated a customer care level which was very much appreciated (quite different from the disgusting service provided to me by BMW Financial Services). Thank you very much David Goldberg!

Excellent service, good timing, kept informed. Excellent advisor.

My Service Representative is Mark Stout. Mark has always been very professional and very helpful. My last visit is no different. Mark took care of my car and me.

Once I arrived they heard my need for service, suggested other services I hadn't had for several years and we went on from there. They were thorough, corrected my problem with my radio at no charge and got me out of there timely. I will continue to use them for service and recommend them to anyone with a BMW.

I was on my way home from a trip when my air conditioning decided to “take a break” I called the GM Mike Walker at BMW of Fairfax who I had met while having my car serviced a few months ago. He remembered me!!! This was late in the afternoon on July 3rd and I didn’t think I could even get an answer. But Mike picked up his phone spoke with me and had a service advisor and loaner car waiting when I arrived. Charles and Allen were both so helpful and I was on my way while they took a look at my car. When it was done Allen had my car and paperwork waiting for me when I arrived!! I cannot thank you guys enough. Mike even followed up to make sure I was taken care of!! I could not believe the service. Super nice and I will never go anywhere else!! Thank you guys again!!

Good job, Elena gave her best to service me, a true professional

Service Tech was great, responding in a.timely manner is one of my pet peeve. He was always on time with his responses when he say he was going to respond.

I came for my BMW X3 (27400 miles) maintenace required. I made an appointment, my service advisor Mark Stoud was ready when I arrived, they did the evaluation of my needs, and after 35 minutes they new before to put my new tires and all my fluids, they figured out that my car was needing a piece to be changed, I wasn't available that I will need a day, I was needing to go to pick my children, they gave me a Loaner, a BMW 2018, The following day my car was with my new tires, alighment, balanced , completely clean, and ready to go.

BWM Fairfax always provides excellent service! They always accommodate walk-ins and provide loaner vehicles. The lounge is nice for waiting. Thank you Ms. Danika for your assistance!

A+ rating for the service team, mechanics, and cashiers, they all provide top tier service to everyone that walks through the door. Service advisor Lucas, and mechanic Bahn Lee are the best in the business. I have been going to this shop to service my e90 for a year and a half now.

Combined periodic service and brake pad replacement notice on dashboard display

With the help of our sales associate James Duerbeck, we were able to have a quick and easy car buying experience. We had originally planned to make one more stop after BMW but, this was not the case. Jame's knowledge and the vehicle itself convinced us to stay. I can say with confidence that we are very pleased with our purchase. Jaafar Soulimani the finance manager, thoroughly explained the paperwork. Even though the dealership closed at 6 pm, Jaafar and James stayed with us until 8:30 pm to complete all the paperwork.

My overall buying experience at bmw in fairfax was excellent. The sale person went through all details with me and made sure my questions were answered.

Came in for a seat restraint alarm, oil leak and BMW Online reset. Allen Capaldi thoroughly went through the service items with me, ensured I was comfortable in the beautiful lounge and went about completing the work. Because there was a short delay, Allen came to the lounge and alerted me in case I had to leave. I did not and in short order the car was washed and ready to drive away with all items addressed. For me this is normal high quality service at BMW of Fairfax and with my superb service advisor Allen. Would also like to complement George on the Service tech team (who i did not see this time but who always comes out, if needed, to completely explain a complex topic) and Charles Barber for running such a fine operation.

great service.. I take my car to this service center always. It is convent and provides good service.

Bought a 2015 BMW 740LxD, certified pre owned model. Salesperson Jude was very personable, knowledgeable and professional. He valued my time and followed up to close the deal. Finance person Ibrahim was just as nice and professional. He proposed the value for maintenance contract without being pushy and I bought it. Thanks guys and I am looking forward to similar experience from service personnel in the future. I would buy again from Fairfax BMW.

The service was done wright and on time. Friendly atmosphere clean environment.

The service rep was professional and fast, appt was in the evening so the line was not long.

Repair work on my back bumper was outstanding. Looks brand new.

Frank my Service Provider was great in listening to my concerns, following up with the progress of my vehicle and notifying me once my vehicle was completed; in record time!

I recently traded in my 2012 Audi A4 Quattro, for a CPO 2015 BMW X5 and I couldn't be happier. The salesman Jude Madubuko made the whole experience painless. I would definitely recommend BMW of Fairfax to any future car owner. He even showed me the service area, and parts department. I'm very happy with my new BMW, and enjoying it everyday.

I just purchase a CPO 2015 BMW X5 about a week ago, and I noticed that the gas cap tether was no longer attached. I pointed that out, and they told me to go to service, which I did and they check the vehicles in service date and everything. And moments later returned with a new gas cap, which they installed free of charge.

Excellent Service and Service reps are very Helpful and Courteous

BMW of Fairfax provided a wonderful car service experience. I will go so far as to say that it was the best experience I've ever had in my life with an automobile service facility. The Service Representative was very pleasant, extremely knowledgeable about my vehicle, answered all of my questions with detailed knowledge demonstrating exceptional technical knowledge and was able to succinctly put her responses in easily understood layman's terms. The service representative listened to me patiently and was able to accurately interpret my very imprecise descriptions of my perceived potential issues with my vehicle. It was obvious that she is a consummate professional. Her time estimate for service was accurate (considering I waited for the vehicle to be serviced in an extremely comfortable waiting area) and I left the dealership service facility very happy! Overall, an excellent experience!!

I had an absolute fantastic day at this place. 2 hours of maintenance went by very fast. Good people- Good place.

Excellent customer service, accommodated the requested service and also took care of other things that needed done in a timely manner.

Frank was most helpful and though I only came in for one recall he found the parts to do all three recalls pending on my wife's car. We have purchased at least 2 BMWs from this dealer in the past.

It was the best experience I ever had buying a car.

Professional and the most efficient salesman and finance depts.

Working with James was Smooth and easy transaction

Elena was excellent. Great customer service! She met me as soon as I arrived and worked the entire process wonderfully

I continue to have my 2008 BMW 328xi serviced by Fairfax BMW because I have a service manager who is knowledgeable and effective. She is also very responsive.

Whenever I come to the dealership for whatever reason, my service manager Allen Capaldi, always greets me with a smile and a handshake, letting me know my business is appreciated. The mechanic, Rob, who has worked on my vehicle many times is always professional and the service is without question since I have never had to return to have rework performed on my vehicle.

Always great service at BMW of Fairfax. Easy drop off and pick up.

My personal experience having Miss Frankie Johnson as my Senior Service Advisor was a very good and pleasant one. I really like the fact that Miss Johnson is exceptionally knowledgeable of BMW vehicles. She took the time to do an overall thorough inspection on my vehicle and explained in full detail all the services needed done on my vehicle. Miss Frankie is very professional, courteous and any concerns or questions I needed answering for clarification, she definitely provided with all her expertise and knowledge. Miss Johnson took the time to return my phone calls in a timely fashion and responded to my emails as well. She also made the necessary provisions to ensure I had a loaner vehicle the day I walked in for service. Thank you Miss Frankie Johnson for your time and expertise.

I recently purchased my first BMW from BMW of Fairfax and had an excellent experience. Alex was extremely helpful before, during, and after the purchase. He was extremely knowledgeable and answered all of my questions and addressed my concerns. Would definitely buy again in the future.

Good job...... that's all.............................................

Danika did a wonderful job getting me checked in and providing updates. Great customer service!

Eleni Tanase was my advisor. She was very helpful and good customer service.

I found the service to be impeccable. My service advisor (Laszlo Babos) went above and beyond expectation. He was professional and extremely knowledgeable about the services they offer. My car rides like the "Ultimate Driving Machine" again, thanks to Laszlo!

I purchased a vehicle a week ago from BMW of Fairfax and I couldn't be more satisfied. Bouch Siaf's helped me find exactly what I was looking for, answered all of my questions and made the whole buying process very easy. I highly recommend him and will definitely reach out to him next time I need to upgrade to a newer BMW.

Excellent Experience. Well treated. Very good service overall.

I would like to share my easy and enjoyable car-buying experience with BMW of Fairfax. I was assisted by Asad Khan who is an excellent salesperson. He is very professional and customer focused. Asad demonstrate expert knowledge of each car I wanted to see. For each selected car, I was offered a test drive. All my questions were answered thoughtfully and thoroughly. Asad helped me find my perfect car and I was given fair market value on the vehicle. He ensured that all rebates were deducted from the purchase price. Also, financial representative was thorough and efficient. I would highly recommend BMW of Fairfax; it is absolutely the best BMW dealership!

Very friendly customer service, service was on time and honest customer treatment

I purchased a vehicle a couple of days ago from BMW of Fairfax and I couldn't be more satisfied. Bouch Siaf's helped me find exactly what I was looking for, answered all of my questions and made the whole buying process very easy. I highly recommend him and will definitely reach out to him next time I need to upgrade to a newer BMW.

Client rep was professional and knowledgeable. He understood my requirements and worked to fulfill them.

Great service and attention to detail. The spent the time to explain the issues that my car had and how they would fix them.

Quality service, but gave 4/5 because repairs were for an issue (leaking coolant) that was supposedly resolved before.

Service Advisor Mark Stout is outstanding, one of the best I've encountered anywhere.

I go to this dealer for all of my service needs. they are courteous and efficient.

Amazing experience. Professional salesperson. My second purchase from him.

Mark was great. Very good experience - will keep me coming back.

My car had a situation that was complicated to sort out. They have very knowledgeable mechanics and helped me understand exactly what the problem was. I walked away with a car in great shape and I was very satisfied.

Service time was little longer then I expected but Mark Stout was very kind.

Very good experience. Everyone was very helpful. Car was in great shape and I am enjoying driving it.

I went in for wheel alignment and it went so smoothly that I had to write a review! My appointment was booked by someone who had answered the phone but when I got there there was no recollection of it. Walid Khalil was the most helpful and understanding employee there he went out of his way to get whatever I needed done and was still able to accommodate me even though the receptionist booked my appointment wrong! His customer service skills were remarkable he was so genuine and was extremely helpful with any concerns or questions I had he figured it all out for me without hesitation, if you want someone who will go the extra mile for you this is the car guy for you!

I had an amazing experience purchasing a car from BMW of Fairfax two days ago. The team was professional, kind, patient, and truly listened to my needs/wants. Special shout out to Jude, Mariam, and Ebrahim who made my experience seamless and totally stress-free. I would definitely recommend anyone who is in the market for a luxury vehicle to check out this BMW location.

They did a great job and looked into the problems I was having.

Servi e advisers are professional and takes care of your nees.

Great experience getting my car serviced at Fairfax

Danika Edwards is an outstanding Service Advisor. Very polite and professional, and was able to answer all of my questions with respect and detail. A+

Frankie provides excellent customer service. Will arrange for loaner and make an appointment. Update on the progress of the vehicle service and arrange for a quick in and out.