The price is high but the customer care is very good. No complaints at all.

Always great service!

Just bought a used BMW and went to the Fairfax, Virginia location for a 30,000 mile service. Great representative (Jessica Villeneuve), who was efficient, friendly, and knowledgeable. A wonderful first time experience with a BMW service center, with comfortable facilities, a clean loaner, and quick service. The only drawback? It can be a busy place.

My first visit to this dealership. Best review of BMW service for dealers near me. Standard oil change and warrantee work. Very professional. Ride to metro.

Always a pleasure!

Just bought a used BMW and went to the Fairfax, Virginia location for a 30,000 mile service. Great representative (Jessica Villeneuve), who is efficient, friendly, and knowledgeable. A wonderful first time experience with a BMW service center, with comfortable facilities, a clean loaner, and quick service. The only drawback? It can be a busy place at certain times.

This is what service should be. I highly recommend them without hesitation. Truly customer oriented and answered all my questions.

Very good experience reviewing new cars as well as buying my car off lease. They did a great job explaining the differences and helping me make a decision that was right for me - cheese quotient was low.

Ease of scheduling, courtesy of the support staff and completeness of service

Our service representative, Frankie Johnson, is the best service person I have ever worked with. It is the reason why I have had service done at Fairfax BMW. She has been great at diagnosis and she has never failed to help when asked.

I live in Florida, they are in VA... scary, right?! BEST car purchasing experience I have ever received and it was not local! Alex was outstanding, made it super easy, constant contact, beyond thrilled!!!

Awesome experience- fair, responsive and hassle free. Alan and Ebbi were great to wotk with.

Overall responsive and professional service, especially from my service advisor David Goldberg. The only hiccup was the lost of my key and the delay in receiving my vehicle. David, along with the service team responded accordingly by ordering a new key, providing me a loaner car, and delivering my vehicle once the new key arrived. It's not so much the hiccup, but how the organization responses to those situations. Fairfax BMW Service department responded in a professional and caring manner. For my visit on 8 December 2018, the service representative, Laszlo Babos and the rest of the service staff provided excellent customer service and timely vehicle service. Everything was done correctly and on time.

experience and knowledgeable staff.

quick competitive and comfortable

The dealership facility is very nice and had great accommodations. The cafe shop offered free beverages and snacks for their customers. The waiting area is nicely designed with comfortable chairs and big screen TVs. It was a great experience. And they washed my car.

Its always a pleasure going into this dealership both for service and sales. All BMW's purchased were from this location and even when i had an issue or what i thought couldn't be resolved the team always came up with a creative resolution to my pleasing. Customer Focus is at the fore front of this location and my Service Advisor Tyler Parow and Body Shop Advisor Ian Martin couldn't have made my process easier. Very friendly, great communication, listens, offers suggestions,feedback, courteous and most importantly business savvy. I was met at my scheduled appointment ready to go had a loaner ready for me and gave me plenty of time back for my lunch break when i dropped off my car and as promised delivered on time no delays and communicated all throughout the process and even offered future options i could look into for extending the life of my engine. I know cars but when customer service is any brand's top priority nothing else surpasses that in my view. Thank you BMW and to Mike Walker -GM, Tyler Parow and Ian Martin. See you back at my scheduled intervals.

I like Lucas, I hope that he can service me when I go there.

Amazing experience all around.

My service advisor Frankie was outstanding. The best I have had since going to Fairfax BMW.

Staff were friendly and very efficient. Work was done in a timely manner and waiting room was very comfortable.

Increidble experience with entire leasing process. Highest recommendation!!

I had one of the best experiences while buying a car. Everyone was great, professional and friendly. I will definitely come back to this location.

Bought a 2007 X5 from out of state. Had BMW of Fairfax go over the car with a fine tooth comb and fix everything. The car is as good as new now!

Excellent service. I was quite pleased with the entire process.

Great and fast service. I was in and out with a clean car as well!

Jerrell was very polite, friendly, knowledgeable . Car runs great . Everyone was very friendly and helpful.. Great place. I will bring my car back for all its service.

Encore Delivery Service with Darren Andre at BMW of Fairfax - awesome, far more enjoyable and insightful than my prior experience (not that it was bad but, this was much better.)

Frankie is amazing. She's smart, professional and intuitive. She totally understands what services my 7 series needs without ever overselling anything. She always makes sure I benefit from my Warranties, updates, or company recalls. She is simply the best!!!

I recently purchased a BMW X5. The vehicle is great and I do enjoy it. Unfortunately, there was a mechanical issue that arose shortly after I purchased it. The staff, including Rick Beadel and Shea Luder, were very quick to address the problem, make sure it was corrected and that they stood behind their product. Their service embodied the saying, "Make sure the customer is satisfied". This is the second BMW I've owned and expect there will be a third in the future. Based on Rick and Shea's commitment to service, I'll be back to BMW of Fairfax for my next one.

I just wanted to take a moment to commend and thank the entire BMW of Fairfax Service Center team, and especially David Goldberg, for their professionalism and help recently. Long story short, I discovered I had a nail in my tire yesterday but had to work until 7pm. Despite closing at 7pm and my X5 not being towed to the dealership until 643pm, they were still able to take possession of my car last night, schedule for a new tire to be placed and also work in a needed routine service appointment this morning. They also managed to provide me with a loaner car at the last minute yesterday. And it only cost me $50 for my tire warranty deductible! All of this above and beyond customer service and I was thinking they wouldn’t even still be open last night. From the BMW Roadside Assistance to the towing service to the dealership staff, it was a 5 Star, wonderful experience. If you have to face a flat tire, it’s great to know there are people like this to make it as stress free as possible!

Excellent Everyone is friendly and attentive. Facilities are first in class and clean.

I had no problem making the appointment and the wait was short. Excellent job with the 20K miles service.

Worked with James Duerbeck. He was very knowledgeable and steered me to all the right decisions with practical knowledge and experience from his own personal ownership of the same car he sold to me. Had my interests at heart, as opposed to his own. Highly recommend.

The support team is awesome. The service was professional, timely and responsive. Five out of five stars!

Excellent service. My service advisor Lucas Sibold was top notch. Highly recommended.

I never get disappointed when I go for service at BMW Fairfax. The personnel is kind and always willing to help. Mr. Allen Capaldi makes my experience wonderful since he walks me through the issues of my car, solves them and has always a big smile! Mr. Robert Lolakas is very knowledgeable and profesional on his job and between them both give me the confidence that whatever happens with my car is resolved which makes me feel safe while driving. Thank you for your service.

Always prompt and informative with courtesy!

My Service Advisor, Ms .Danika Edwards, was GREAT!! She provided me estimates and status updates of my vehicle while it as being service. I really appreciate it..Thank you!!!

BMW employees are so nice and accommodating. They are the best!!!

The tech was able to resolve my issue at a fraction of the estimated cost by avoiding unnecessary work. Very courteous and professional service.

Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.

Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.

thank you to Mr. Babos and the rest of the staff for efficient and excellent service.

Laszlo helped me and he was outstanding!

Darren Andre is exceptional at his job. I can't imagine there's anyone who knows more about how BMWs work. Truly outstanding.

As the lease on my 2016 BMW 228i was expiring in less than five months I determine to take advantage of the year end BMW incentives and returned to BMW of Fairfax. This was my second experience with BMW of Fairfax and my first with James Duerbec as Delivery Advisor. James helpfulness was exceed by his insights and knowledge of BMW. In both instances with BMW of Fairfax I’ve had the pleasure of dealing with knowledgable car enthusiasts and I very much appreciate this. The F&I Representative for this transaction was Jaafar Soulimani whom I had the pleasure of dealing with previously. The lease return of my 228i couldn’t have been easier and now I’m enjoying a 2018 BMW 340i xDrive 6-speed manual (The Last Hurrah for manual transmission on the 3-Series!)

The service was really great!

I recently got my 2012 X3 Power Sunroof Motor replaced at Fairfax BMW service center. Tyler did a great job and talked with my third-party extended warranty service on my behalf (I have read about unpleasant stories regarding these third-party extended warranty providers) - and they agreed to cover the repair cost without any hassle! I really appreciate Tyler's help and his dedication to make his customer satisfied.

Walid (Service Advisor) provides A++ customer service and I was able to get in and out with a rental car with no issues. Walid thoroughly explained the recall bulletin process and items specific to my car. Kudos go out to Walid and the entire BMW of Fairfax Service staff!

Just purchased a used vehicle at this dealership. Karim and the Finance Rep were excellent. Karim is very honest and give good info on the car and other cars being sold being sold in the pre-owned dept. When I got my car, it smelt new. Detailing work was well done. Very friendly staff and clean dealership. I will refer folks there without hesitation.

I bought a car from this dealer and had a great experience. Erick Bautista was my sales rep and he went above and beyond to get me the car I wanted. I would highly recommend asking for Erick and to work with this dealership!

Excellent experience from beginning to end.

Very happy with FF BMW

I really appreciated the time Karim spent with me discussing my options. He was not at all pushy, and made sure I was happy with my decision. The processing department explained things thoroughly and did a very nice job too.

My dealer representative, Frankie Johnson, is the best. I have taken my BMWs to this dealership for years and have always experienced the best service, and always with a positive attitude. BMW of Fairfax is great, and Frankie is awesome as a face to the public.

Excellent service! I appreciate the support, advice and timely communication process that made the Service Advisor. Thansks, David Goldberg!

I was a bit nervous when I read all reviews here, but went with BMW Fairfax Service. And I don't regret it - I was treated great, service done in reasonable time at the expected premium cost. I was offered shuttle service and 2 recalls done along with scheduled service and battery replacement. I've especially like how modern their reservation system is compared to other BMW service centers is - I got email notification when my appointment was scheduled and reminder, as well as invoice and option to pay online once the job was done. I'll come back and will keep this review updated with each visit.

Ms. Frankie Johnson as always provided excellent customer service when I took my 1991 325i Convertible in for service. she was outstanding from meet and greet to providing and alternate vehicle - updating me on repairs and in moving forward to getting me out the door in the exact time she estimated! She an asset to BMW! Outstanding service!

Miss Frankie is an excellent advisor,keeps you informed about the status of your vehicle. Will always take my car to BMW of Fairfax service dept.

first time to this service center and i got great response from staff and got the service done on time

I would recommend this specific BMW service center to anyone else who drives a BMW in the Washington, DC Metro area. I drive an M5 that has super sport tires that not every BMW dealership carried in stock (called around to a couple shops), but this service shop had it and that's the original reason why I went here, but now I will continue to go back for all other issues! i'm beyond pleased with their service department. My specific adviser was Elena Tanase, she was very friendly and sympathetic to my situation (Hit a Pothole driving to work). Be sure to thank Ms. Tanase for me!

Well done by Petr and the BMW of Fairfax crew. The buying process was efficient and low pressure. BTW my wife loves her 2019 X5

Recently had an annual service on our x1; always great advice and customer service from Frankie Johnson and the support staff there. Thanks again!

I would like to acknowledge Mike F. (Sales) for being a great salesman. I like most men communicate in headlines instead of fine print so here you go. I bought from another state and things happened outside of what we anticipated. He stuck with me and he came in to deliver the X 5 on his day off....which turned into a full day of work. I will buy from BMW Of Fairfax/Mike F first before I go anywhere!

Had a good experience. Elena, the service advisor was helpful. I would like to receive service coupons for future service appointments.

I recently purchased a 2019 BMW X3 30i. I worked with Asad Khan and his sales manager Ryan Jones. Both Asad and Ryan were excellent and very professional. Asad has been at BMW for at least 13 years that I could tell by the BMW sales awards on his desk going back to 2005. I found Asad to be quick, attentive, and respectful. He encouraged my wife and I to test drive the car. He was very good at answering our questions and informing us about the vehicle. During the sales transaction, I found Asad and Ryan to be very transparent. We came to an agreement over the phone the next day and when I arrived everything was in order. Asad also did an excellent job delivering the car and patiently took us through the vehicle. He hooked up our phones to bluetooth and set up BMW ConnectedDrive. My wife and I are impressed with both the car and the dealership experience. 100% recommend. If you're shopping a BMW, this is the place to go.

After talking with some of my colleagues who had previous dealings with BMW of Fairfax I decided to buy a new X3 at their place. Positive experience. Brian Markulin, my sales person is professional, straight forward and supportive. Of course the real test will be how they perform on any after sales service but until then I'll actually recommend this BMW car dealer to friends and future colleagues.

The treatment I received when purchasing a used BMW from Fairfax BMW was the same type of quality of service you would expect to receive when purchasing new vehicle; to me, that is the mark of a great sales staff. Bravo.

Petr Mastny from the BMW Fairfax sales is the one to go to purchase your BMW! Henry Garcia from BMW Collision Center is simply the best! From the time we brought in my 4-month-old, 2018 BMW that was struck by a drunk driver, Henry's compassion, professionalism, and thoroughness turned this terrible situation completely around! He had an estimate provided in less than 30 minutes and then the professionals at the shop had my BMW looking better than brand new is 5 days!! Henry used BMW's notification system that will email and text you every day with the status of your vehicle and where exactly it is in the repair process. This was so helpful and I looked forward to that notification at the end of the day knowing that my BMW was closer each day to completion. Henry made us feel important and treated us with such respect. Once they pulled it around for our inspection, we noticed was washed and looked amazing! We cannot thank you enough Henry!

Tyler Parow was awesome

Always prompt and outstanding service from a team of professionals. They have had our business for over 20-years and that will continue.

This time again - excellent service as usual. I service all my BMWs at BMW of Fairfax over past 12 years and not a single time I had problems. I remember once I missed their shuttle they had sent to pick me up at the metro and had to get a cab, so Service department reimbursed me right away. I want to specifically mention Frankie Johnson as level of her professionalism is absolutely sky-high!

I always receive exceptional service at BMW of Fairfax. They have been my service center of choice for 11 years, through two BMWs! The repair/maintenance services are timely and always performed correctly. Also, Advisor Shea is outstanding! He consistently provides high quality customer service throughout the car care process.

Great service! As always.

Allen was great! Great customer service and speedy service.

Excellent service, great pricing and very professional staff. Best BMW dealer in the area.

Helpful and efficient employees,liked the experience

The service department was on point. Facility was very nice. Service manager was very informative and helpful.

Brian Markulin helped me to purchase my first BMW. He is a very professional and friendly guy. After comparing deals from several dealers in this area, I found the price Brian got for me at BWM of Fairfax was the best.

I have purchased three vehicles from BMW of Fairfax, working with James Duerbeck each time. He is an outstanding representative of this dealership, and is incredibly knowledgeable about his products as well as the entire industry. My dealings with the finance team have been very good as well.

I actually enjoy coming to the service department at BMW of Fairfax. I know that may seem strange, but it is the truth. My Service Advisor Frankie Johnson is absolutely wonderful. She knows the cars(every model) in detail. She explains in a simplified manner what service you need and what the service entails. The service is always done in a timely manner. no more than 24 hours. I choose to have my car serviced ONLY at BMW of Fairfax. I applaud all the employees at BMW of Fairfax for their professionalism.

What a great staff. Enjoyed the experience there.

Our service man Walid Khalil was really helpful and knowledgeable about his job. He immediately recognized my car issues and recommended the fixes that I need immediately and the ones that can wait.

Excellent service and personal!

Andrea Rebaltescu was great. She is great listener and very expert at what she does. Probably the best I have ever encountered. The work was perfectly executed--at least it would seem so by the sound of the engine, and I don't think the car has ever been in cleaner! This BMW service is the best in the whole area.

My greeting was awesome. Pulling into the service bay and being greated by my service technician was great. He knew my car, issue, and immediately went into action. The waiting area was very comfortable with plenty of complimentary refreshments and free WiFi. I was periodically updated by my service technician regarding the progress of my vehicle. Awesome dealership, great service department, and great service technician.

Great service and friendly staff...

It was a great experience to get my car from BMW of Fairfax. Alex Zelskin And Maryam were very helpful, honest and kind! I would definitely recommend them!!!

Danika was great. She made the scheduled service painless and she was very helpful.

I had a wonderful experience buying my first BMW. Zen was my salesman. He was professional, patient and very helpful stepping me through the car buying experience. I highly recommend both Zen and BMW of Fairfax.

Took my 2013 528 in for their Fall Service Clinic. My service advisor, Walid K., was top notch and took great care of me. Advised of what the service technician would be inspecting / reviewing and answered the questions I had regarding the car. Despite being very busy (service bays were stacked full), he had my car done and back to me in a little over an hour. Excellent service from a top notch staff. I would return to BMW of Fairfax for future service needs.

So good to have such a first class dealership to visit! Great service; excellent attention to detail!

I would like to highly commend Frankie Johnson from the BMW service department for her excellent customer. I have been bringing my two BMW X5s to Frankie for several years and her knowledge and responsiveness are unbelievable. She is extremely knowledgeable about the automobile, you can always get in touch with her via phone or email and she will do everything she can to schedule your service work at your convenience. Overall she makes the entire service experience a no hassle experience. She is the best.

I had a wonderful experience at BMW of Fairfax. I was buying my first BMW and Zen was great to work with. He was professional, patient and very helpful stepping me through buying the car. I love my new car!

I always look forward to my service experience at BMW of Fairfax! Danika Edwards is fab and very accommodating. The service team works well together to me in and out. I got my inspection done, brakes and rotors changed and a battery replaced in my key transponder. Glad I got my warranties! $200! It’s an excellent experience...getting your car serviced there is an experience. 2 hours and done!

Shea Lueder is a great service advisor. All of our experiences have been top-notch. He is attentive and sweats the detail!

friendly service and knowledgeable employees.

Excellent Customer Service by Ms Elena!

Great car buying experience...

I had my first experience at BMW of Fairfax this week. I was fortunate to have Danika as my service representative. She was personable, warm and knowledgeable. She made the service experience easy and she was extremely thorough when it came to coordinating corrective actions and handling a recall. Thanks Danika.

Great service on my BMW 528

Well Wel service department. Treated my great and took great care of my BMW. I'll definitely continue to get my car serviced here.

Actual service on my car was great and fast. They had some hiccups when I brought the car in but once it was turned over, the service was great

First time to BMW Fairfax for service. Completed online appointment and check-in was a breeze. 9AM appointment and out by 11AM! Was extremely satisfied with the professionalism of the staff, the pace of the work and the customer service. Will definitely be using them for all my maintenance needs!

Good service by pleasant staff

I had to bring in my million year old e46 but they still treated me like I had a million bucks!

We live in Vermont and purchased from BMW of Fairfax. Dealer described car perfectly, had all of the information available on line, and had me in and out of the dealership, test drive and all, in 75 minutes. James was great to work with. he was extremely helpful and responsive prior to the purchase and to no surprise has been great in follow up items. Highly recommend BMW of Fairfax as this was a great car buying experience.

Quick, easy and no hassle or haggling. James Park was awesome to work with. If you want to buy a used BMW... Take the drive to Fairfax BMW and look up James Park.

If your BMW needs service let Frankie Johnson at Fairfax BMW manage all of your vehicle needs...you will not be disappointed!

Great customer service and quality service. 5 stars!

It was truly a pleasure to deal with all the professionals at BMW Fairfax, from Bouche, our salesperson, who went above a beyond to make sure our experience was streamlined and hassle-free, to Darren, our BMW Genius. This is my very first BMW and Darren explained all the features in a manner that was quick, efficient and easy to understand. He really knows his stuff! Rest assured that we will be back if we are ever in the market for another BMW!

Excellent service, great communication and welcoming staff. Did a great job with my oil change on my 2005 328i with a excellent price. Danika helped me out through the whole process and was very courteous and helpful.

Excellent service, answered all my questions, and my car was ready when promised. Thank you!

I have had the absolute best experience at this BMW dealership!! If you want to buy a BMW, don’t consider going anywhere else. Please ask for Jude!! He is the most knowledgeable salesperson that I have ever met at a BMW dealership and I have owned 3 BMWs. He found the perfect car for our daughter which gave us peace of mind! Additionally, Mirium was extremely helpful in explaining the finance process and this dealership stands out against the other BMW dealerships in very way!!

Replaced tire, refilled coolant, replaced interior compartment door.

Professional, timely, and insightful service every time. They always are sure to tell you exactly how long your appointment is going to be, offer transportation if you need it, and ensure your experience is as smooth and comfortable as possible. They explain any issues with patience and knowledge. Best BMW service experience I've had in the Nova area.

Talk to Allen Calpaldi - he's a good guy and really cares about cars.

Clean service department with lots of amenities for waiting customers. Friendly and helpful staff. Tyler was helpful covered maintenance that was needed.

thank you tyler for the great service.

The Service advisor was very professional, courteous and helpful. My visit to BMW of Fairfax was a very pleasant experience.

started early on my car. finished quickly and with all services completed.

The service department provided wonderful customer service! Andreea was an awesome service advisor and I plan to continue bringing my vehicle here for service. Thanks again!!!!

Great service, quick responds to email, even check in with you after you have completed your service. 5/5

def recommend. great service from tyler and team at this location

My new Service Advisor Frank provides excellent customer service. Have been a customer for many years and always satisfied with the work performed. Appreciate availability of loaner cars.

I’m leasing a brand new BMW 320i, less than 2000 miles, got it in August . I’m currently waiting for a guy to come jump my car since my battery died overnight. the wait is over an hour. I’m getting a warning that my hood is open. I’ve never opened my hood. The service center tells me they don’t have any loaner cars until 3 November. I’m already missing work today. Based on my experience today, we’ll find out if I continue to recommend them. I’d love to be contacted to see what the dealerships plan is. Things go wrong with cars, I’m a little surprised that something has gone wrong so soon, but it’s going to be the service I receive today that will make the difference.

Excellent sales and finance teams!

oil light is still coming on and I found a dent on the hood of my car that wasn't there before

Awesome service by Sam and the Finance Department and I really like the X1

Everyone I have come in contact with is always friendly, hard-working, considerate, & knowledgeable. Elena was wonderful and took great care of me. Special thanks to Mark Stout, Christian, & the 2 other gentlemen in the service garage who were so kind and made sure that I didn’t wait too long for my car.

Where to begin! Exceeded all expectations! Erick Bautista was AMAZING to work with! Really listened to what I was looking for in a new vehicle and went above and beyond to find it as well as helped with a complicated (and stressful for me) trade-in situation. He was always super friendly and courteous and helped with all of my questions. The dealership as a whole is incredibly well run and staffed, is highly efficient, and exceeds the level of customer service you would expect even from BMW (which is known for outstanding service)! I am in the military and therefore have used numerous dealerships in multiple states and this is by far the best. Will recommend to friends and colleagues and felt compelled to write this post. Thank you BMW of Fairfax! I love my new X1!

Friendly staff that are willing to help. Several service issues takes this down from 5 stars.

Great service! Thanks!

Had my x5 service for recalls delivered as promised service advisor shea was outstanding took care of me like we were related and was prepared to go the extra mile. Give him a raise or a paid day off. Great customer service and experience. Thank you guy at Fairfax BMW

Petr is awesome. I highly recommend this dealership.

Strong service department with staff mindful of the needs of their clients.

Outstanding service and follow up.

Darren was very knowledgeable about all the technology in my new BMW M3. He answered all our questions and help to set up many of the features for us. I wish we could take a week long class as I am sure that there are more features to explore

Quality and excellent service, smiling and kind staff.

Always the BEST prestige customer service every single time! Lucas and Robert are absolutely amazing! I will forever bring my BMW’s here.

My Service Advisor, Frank, was outstanding. Very knowledgeable about the car, answered all of my questions, informed me of the Café, and promptly took care of my concerns with the car. Not only would I recommend this Service Center, but I would recommend that you ask for Frank Khalife, too.

Great place friendly staff!

They make sure the car is checked from top to bottom and in its best shape when you drive away. Great service adviser who I consider a friend and wonderful mechanic.

Dennis Tabligan was very patient with me. He took really good care of me from the beginning to the end. My experience was easy and hassle free!

Wow, this first Time I visit BMW dealer and very thrilled with service i received. I received fabulous, excellent, respectful, professional knowledgeable and super service. Kenny Kang provided me with the best, respectful and most courteous service tailing to my my needs He is not only patiently listen to my needs and answer my numerous questions but also look out best price and discounts on my behalf. BMW X5 xdrive35i is incredible luxury and BMW make everything in details to earn customer Wow everything about this car. If you are looking for a luxury car with affordable price in lease or purchase, you have to take a look at BMW fairfax dealer shop. You will amaze how luxury this car is and how wonderful and knowledgeable and respectful customer sevice you received. In adddition, Andrew Caprio , finance manager, who process my finance papers. He is so ECON and so smart and very efficient and effective in handling information and so friendly , respect and so sweet to answer my questions. He made stress free in filing finance papers. He knows number very well and he is so. Enchanting to talk to. I also met Ryan, the boss of Kenny and Andrew, Ryan greeted me and appreciated my business and made sure I RECEIVED THE BEST what I need from them. Ryan really shows leadership and they make me felt I am a very valuable customer and they work as a passionate and sincere professional BMW marketing team. Best of all of this BMW, I have been treated like VIP and they really work as a super team. I am going back to this dealer for sure to have my car need. P.s. I visited another Lexus dealer at Chantilly and left with disappointment about their service. I am glad that Lexus dealer did not treat me a valuable customer. So, I can have a super opportunity to vivist BMW fairfax. Choose dealer is also important. Highly recommend this BMW of FAIFAX. ”LUXURY”. - after I test drive BMW X5, I finally realize what luxury car is really about. BMW X5 out pass Lexus for luxury and attention to detail. Give it a try if you are in for luxury and affordable car. Update: BMW GENIUS team head, Darren Andre, provide me a encore delivery serivice to tutorial to ensure I understand BMW X5. This adds excellent value and features in details I learn from Darren. Amazing how much more BMW X5 offers me beyond luxury. I am spoiled and my life just advance to heaven pleasures more and more. Thanks BMW fairfax vivid my life to come with driving this car. The joy and satisfaction are indescribable.

I had a wonderful experience shopping for my BMW at Fairfax BMW. My salesman, Jude is awesome. He made me feel relax and comfortable, to tell you the truth I was very nervous. He was kind and patient. He continued to answer all of my questions and texts about the car. I finally arrived in Fairfax to take my beauty home. Jude was right there. Also, I want to give KUDOS to Andrew, the financial manager, he was wonderful, I was scared out of my mind thinking This is the part where They’re going to tell me “I’m sorry but at this time you are unable to purchase this car!” That wasn’t the case. Andrew continued to work with me, all went well. On September 29, 2018 (my birthday was September 23, What a terrific birthday present) I returned to Fairfax to take my beauty home. Everyone loves my car and they’re asking where did you buy your car?” Of course, I tell them BMW of Fairfax! Love you guys and thanks a million Lisette🌹

Mark Stout is a top notch client advisor at BMW Fairfax Service Center. He has been my client advisor for four years and Mark has always ensured problems with my car are resolved. Thank you, Mark.

Frankie is the gold standard for service advisors. Always takes care of my vehicle as if her own.

I always get great service at BMW of Fairfax. East to make appts. and work done efficiently.

Frankie was the best! Gave me service to replace a tire while I waited in less than an hour...truly beyond the call of duty.

They were very accommodating.

Professional staff and courteous at all times. Ms. Danica took care of my questions with a pleasant attitude, kept me updated throughout my service time. She reviewed charges applicable to services rendered, ordered parts that were necessary and upheld excellent customer service representation. Thank you for the painless and timely repairs.

Love that I can take my car in anytime and they'll make time for me. Shuttle and rentals are great.

Brian was great. He understood what we wanted not only for the car but also the payment terms and without much hassle he provided something we were satisfied 100%. We would strongly recommend him for anyone who is serious about purchasing a car.

Both the service itself and the information provided before, when checking in, and after were spot on and timely.

I bought an x5 recently and took it to my regularly mechanic and wasted a lot of money with no fix. Walid and his team were excellent and fixed the issue plus many other things on the car. Very satisfied customer.

The service was excellent and I was so happy that I went the Fairfax BMW. The guy who was working on my car did excellent job and he was great guy.

I'm new to the area. First time I've had to do a safety inspection on my X5 as the previous state I lived in didn't require them. I rolled in in the afternoon without an appointment and the experience was seamless...red carpet treatment really. The service advisor could not have been any nicer! I had a two hour wait but the lounge area with coffee bar is lovely. Only thing missing was Champagne 😜😊

Very efficient and friendly service. Frequent updates provided while I was waiting in their lounge. Wi-fi, coffee, snacks, and seating was available. Very pleased with the service (tire and oil change).

They were very accommodating.

I had to do an inspection before turning in my leased car. The BMW representative drove my car over to the sales office to turn in my car and saved me an extra trip.

The BMW service department, & in particular, Frankie Johnson, are always courteous, professional & wonderful to work with..

David was super helpful and great !

I was a walk in to get a minor issue fixed. The dealer was very helpful and had me out of there in 45 minutes, plus with my car washed and vacuumed. Thanks.

I had a positive experience with all I encountered at the Fairfax BMW Service Center. Thank-you!

I received great service from Mr. David Goldberg and the technicians who serviced my car. All the BMW employees I encounter in the Service Department are very professional, informative and kind.

Fantastic Service and customer service from Frankie and team. She is my Go-To Service Advisor at Fairfax BMW

I worked with Brian on the lease of my BMW X3. Brian was very good in explaining to me the value of driving an X3, it's very advanced features and most importantly ensured the dealership met the price that I was looking for. He took great interest in familiarizing me with the outstanding features of M40 during the test drive. Highly recommend this car and this dealership and I am sure other sales people are professional too but my experience with Brian was completely exceptional.

Petr Mastny was very knowledgeable and professional in helping us buy a 2019 BMW X3. It was a pleasure doing business with him.

Service was exceptional.Visiting from Durham NC I called on Thursday to make an appointment for Friday to repair issue with ABS warning light. I was told I did not need an appointment, just come to the repair facility and I would be seen. When I arrived I was directed to the "Walk In" lane. I was greeted by Elena Tanase who is the most outstanding Service Advisor I have ever encountered. Not only was the problem with the ABS system repaired, two recalls were performed, brake fluid and drive belt tensioner were serviced based on being discovered during a complimentary Multipoint Inspection. I have never received better service on any vehicle I have ever owned. Elena Tanase kept me informed about progress throughout the entire period I was waiting for my vehicle to be repaired. I expected to be waiting all day for the repairs.It only took three hours. Considering I did not have an appointment, I think that was amazing.I highly recommend BMW of Fairfax for any service issues with a vehicle. And make sure to ask for Elena Tanase.

Received super knowledgeable new car service. Starting from the BMW of Fairfax manager himself, to one of the Geniuses who knew about every bolt in BMW's, to salesman Petr who was quick to understand and act on my electric vehicle needs, I was treated fairly and with respect.

When I saw the reviews on google for BMW of Fairfax, I decided to give them a try vs going back to Alexandria where I leased last time. From start to finish, the experience was terrific. I worked with Dennis T. who was very professional and a pleasure to interact with. Even after the sale was done, he was helpful in tying up loose ends and followed through on all of his commitments. Very impressed. Bottom line - other dealerships should model BMW of Fairfax.

Walid and Edwardo provided me outstanding service on my BMW 340i. For example, Edwardo quickly diagnosed the problem, explained it in simple terms, and expertly repaired the car beyond my satisfaction. Both Walid and Edwardo did an outstanding job keeping me updated on progress. It's also worth mentioning that Edwardo stayed late so he could do a test drive with me to ensure I was completely satisfied with the service. My wife and I have owned several BMWs since 2007, and, during this time, we've used multiple local BMW dealerships for service, and this greatly exceeded our other experiences. I definitely intend to return to BMW of Fairfax for my next service.

excellent Service by Mr laszlo

Was very pleased

Another perfect visit

Outstanding service and attention to detail.

I received great service from the beginning to the end. The staff was pleasant and informative.

My experience at Fairfax BMW was Smooth and easy. Great customer service and friendly staff.

Customer service is ok,but wasn't satisfied when I went to pick up my car,it was like I parked it on the beach. Dirt/sand under my hood, the door of the fuel and I can't understand why.

This is an excellent service shop. Tyler, my Service Advisor, went above and beyond to keep me posted on the progress of my car. Then when I picked it up and suddenly the A/C wasn’t working, he got me into a loaner in minutes and I was in my way. Tyler then offered to bring my car to me the next day when it was done and pick up the loaner. Where else do you get service like that?

Outstanding service.

As usual, Fairfax BMW does an excellent job. Tyler, my Service Advisor, is always on the ball, alerting me to repairs that are due. The

Quick, courteous service. Accomodating.

Dennis Tabligan is the best client advisor I had so far when it comes to car buying experience. Great service and very good in connecting with clients - makes you feel comfortable throughout the whole shopping and buying experience.

Absolutely the best car buying experience EVER and we’ve lived and bought numerous cars in this area since 1981. Honest, transparent, no pressure, great attention to detail. Stellar example of what buying a luxury car should be but all too often isn’t. Special kudos to Erick Bautista who was totally committed to making us happy. No attempt to upsale anything, just total candor and focus on customer satisfaction. This is our first lease ever and Erick, Ryan and Jafar took time to make sure we were aware of every wrinkle. Very happy With the fair price we got on the new vehicle as well as the trade in. Highly recommended!!! We’re proud BMW converts!!!

Very cordial staff and great service.

I've been to this dealership several times now. I've never taken a car anywhere as fast, comfortable, friendly and cost effective. I have used other dealerships in the area when necessary and they do not compare to Fairfax BMW. I truly believe that they give you the best service possible.

David Goldberg my service advisor was superb, he kept me informed on the status of my X5 and completed all the repairs as promised.

Service department is great

Petr Mastny is the Client Advisor to see. He is the best.

Great service, good quality control, and they take pride in their work. My new service advisor Al is the best!

Allen is the best Senior Service Advisor ive ever come across in my history with BMW

Knowledgeable trained staff. Easy in out. No pressure sales. Thanks to my service team of Rob and F.Johnson of over 10 years

Excellent service - Kept me informed and service adviser Elena Tanase was great. Thank you

Lucas Siebold is the person to see for service. He’s a pleasure to work with and the quality of work is spot on every time.

Applaud the ease of scheduling appointments, the responsiveness and professionalism of the staff who manage the initial customer contact, and their follow through during the actual maintenance servicing. I bought my first BMW from another Washington area dealer, had it serviced by their maintenance staff for several years, found them marginally qualified to service the car, and later had BMW of Fairfax service that car--the quality of service was dramatic compared with my initial dealer. I bought my current car from BMW of Fairfax and task them to service it.

Thank you James Park and the finance team for making our first buying experience with BMW a positive experience. They made the process quick and easy. We had a slight hiccup shortly after leaving the dealership with a sensor being triggered for low air pressure on the back rear tire only to find a nail in the tire. Mike Wallace and James made the awesome decision to find a solution for us as new clients and they earned our loyalty and gratitude by doing so. We appreciate their professionalism and the desire to make the deal and ensure customer satisfaction. We will be referring others to BMW of Fairfax. We were very pleased with our decision to make the drive from NC to VA to do business with your team.

Great service and facilities.

I have worked with Frankie Johnson for years now - she has handled my various BMW's and I really appreciate the prompt service and friendly atmosphere. Thank you!

Service and personnel were far beyond expectation. The best car service I have ever been to.

Mark, my service advisor is always attentive and helpful.

My first experience with the service center went very well! I would recommend it highly to others in need of a check-up, etc.

Great fast service, friendly atmosphere.

I recently bought a CPO X3 from BMW of Fairfax. This was my first purchase of a BMW and the experience was very pleasant.... no surprises and no hassles. My client advisor, Alan was great!

Outstanding service

Collision Center Manager Henry was awesome! Henry was very attentive to my concerns with my vehicle and took personal responsibility to ensure my vehicle was in perfect working order.

Brought my car into BMW of Fairfax to have some warranty work done and all was finished no problem. Had a little issue with some lot damage but my service advisor, Elena, took care of everything got the car looking better than before and had some more warranty work done to replace m-sport front rotors and pads. I had a pretty awful experience with BMW of Alexandria over some warranty work and after coming to Fairfax, even though it is slightly out of my way, I've decide to ditch Alexandria forever and keep coming back to BMW of Fairfax!

The process was excellent from beginning until the end. My service Advisor David Goldberg greeted me when I arrived, inspected my vehicle for the reason I bought it in and then recommended service that was needed. I wasn’t able to procure a loaner vehicle when I set up the appointment, but David was able to get me a vehicle the next day. David called me to update me on the progress and also called me when the service was completed. I picked up the vehicle the next morning. David was there and he noticed me pulling in with the loaner. Everything went as I had hoped because we were leaving on our family vacation the next day.

Best BMW Service in the Greater Metropolitan area of Washington DC! Most courteous, nicest surroundings, most efficient--great little sandwich and hot dish shop--and really efficient operation.

Great fast service-even better friendly employees

quick nice，and friendly

Very professional yet friendly. They do their best to please you. Especially David was very helpful and courteous. Thanks again.

Asad Khan made the process easy from ordering my m240i convertible with the options I wanted to the lease process. He is a pleasure to work with.

I have been purchasing cars and getting service done at BMW of Fairfax since 2007 for 2 reasons! Allen and Robert! They are hands down the best EVER! It’s very tough to find customer service in their level! I know I can always count in them to be honest, forthright and willing to take the time to share their valuable expertise with me. They are both amazing and always make me feel like I’m their only customer! Thank you, Allen and Robert, you are a true asset to BMW and I am forever grateful for your service! YOU two are the reason I frequent BMW of Fairfax!

Very professional. Everything delivered exactly as promised. James Duerbeck is one of the best and was a pleasure doing business with him.

After so bad experience with BMW of Alexandria (place of liars, many unprofessional people, very rude who only looks to put your car in their service mess up something and try to sell you bull**t to take crazy amount from you), I took my cars to BMW of Fairfax. Definitely the best place to take your Bimmer! I had many regular service done with them for both of my cars, they always take care super fast, very professional and for good price. I “highly” recommending this BMW Service, the best in DMV area. One of the best contact to reach out is my good friend Mr. Konrad Malinowski

Did a great job and did not try and upsell me for additional services. I appreciate that.

BMW Fairfax was excellent, they took my Vehicle in short notice. Which I couldn’t do at my Local BMW. My advisor was Jessica Villanueva which I must admit has been the best advisor I’ve had since owning a BMW over 8 years 3 BMW’s. She ensured I got a loaner and went thru every option on my vehicle. Her customer service by far exceeded my expectations. Safe to say I won’t be going to my local BMW and will continue to come to BMW Fairfax. Thank you Jessica and the entire BMW Fairfax team!

Always great service. Very thorough in the work done and they make sure you leave satisfied with the work completed.

I brought my car in for an airbag recall. They accomplished that, changed my oil and cleaned my fuel injectors. The car runs great and I’m happy! My service advisor, Alan did a great job of keeping me informed before, during and after the service.

Good job, Elena gave her best to service me, a true professional

BMW Fairfax was excellent, especially Jessica V! I relocated from the UK to the US and their customer service far exceeded my expectations. They changed my plates, cleaned the vehicle (it was filthy from the move), conducted the VA state inspection, assisted with transferring the warranty to the US & ensured the maintenance was up-to-date. Highly recommend them - this is where I will take my BMW for all of its service. Thanks Jessica and BMW Fairfax!

I came for my BMW X3 (27400 miles) maintenace required. I made an appointment, my service advisor Mark Stoud was ready when I arrived, they did the evaluation of my needs, and after 35 minutes they new before to put my new tires and all my fluids, they figured out that my car was needing a piece to be changed, I wasn't available that I will need a day, I was needing to go to pick my children, they gave me a Loaner, a BMW 2018, The following day my car was with my new tires, alighment, balanced , completely clean, and ready to go.

Outstanding Service - Walid Khalil was my service advisor and he made sure that we received excellent service in timely fashion.

Although I had purchased my BMW at Fairfax BMW, I had been taking it to a different dealership for service due to my disatisfaction and poor customer service at Fairfax. The weekend of 30 June I brought my vehicle into Fairfax due to some maintenance coupons I received in the mail and found out that a new service manager was in charge since my last visit. The difference was remarkable, I was immediately greeted by a service rep, who assessed and reviewed with me all of my maintenance needs. The customer waiting aewa was very nice/comfortable with free amenities. My service rep visited me twice to update me on the progress of the work and readily answered all my questions. Would definitely bring my car back in the future.

A+ rating for the service team, mechanics, and cashiers, they all provide top tier service to everyone that walks through the door. Service advisor Lucas, and mechanic Bahn Lee are the best in the business. I have been going to this shop to service my e90 for a year and a half now.

With the help of our sales associate James Duerbeck, we were able to have a quick and easy car buying experience. We had originally planned to make one more stop after BMW but, this was not the case. Jame's knowledge and the vehicle itself convinced us to stay. I can say with confidence that we are very pleased with our purchase. Jaafar Soulimani the finance manager, thoroughly explained the paperwork. Even though the dealership closed at 6 pm, Jaafar and James stayed with us until 8:30 pm to complete all the paperwork.

Repair work on my back bumper was outstanding. Looks brand new.

I recently traded in my 2012 Audi A4 Quattro, for a CPO 2015 BMW X5 and I couldn't be happier. The salesman Jude Madubuko made the whole experience painless. I would definitely recommend BMW of Fairfax to any future car owner. He even showed me the service area, and parts department. I'm very happy with my new BMW, and enjoying it everyday.

I just purchase a CPO 2015 BMW X5 about a week ago, and I noticed that the gas cap tether was no longer attached. I pointed that out, and they told me to go to service, which I did and they check the vehicles in service date and everything. And moments later returned with a new gas cap, which they installed free of charge.

Allen is absolutely the best! I’ve been going to BMW of FAIRFAX since I bought my X5 couple years ago. I’ve dealt with different people but I’m always elated to have Allen as my service rep/advisor. He is pleasant, professional and quite knowledgeable about BMW services & products. Kudos to him.

Great customer care service.

The service was very good and Jessica was very friendly, kept me appraised and got it done in a very timely manner. The service dept was excellent. HOWEVER, if I had a compliant it would be with the BMW company itself and the prices they have put on their services. I have two BMW's I love them and will buy again but I have learned over the years that unless something is under warranty, I will seek out a local service that specializes in BMWs. They are ALOT cheaper, do the same work and NEVER "find something else" that needs to be fixed for only 1000 dollars. I needed to replace a battery and realized that few people, except a BMW dealer, can "register" the battery. I have no idea what that means but I do know it cost 300 dollars and if its not done right, it can mess up the electrical system, so I bit the bullet and payed 1000 for a battery, oil change, brake fluid and 250 for two micro filters that I didn't know I had,

Frank was most helpful and though I only came in for one recall he found the parts to do all three recalls pending on my wife's car. We have purchased at least 2 BMWs from this dealer in the past.

Working with James was Smooth and easy transaction

Excellent service and I love the new car. Having the car build to your specifications is the way to go.

Awesome service! I was told 1 hour and it was 1 hour. Everyone I encountered was friendly and helpful. Waiting area was clean and comfortable.

Had a great experience at BMW of Fairfax's service department. I worked with Tyler, who kept me informed of the progress and made sure to get me a loaner car. My repair was done ahead of schedule and at a reasonable cost. I will definitely be using them from now on.

My experience at Fairfax BMW was great. I was greeted immediately when I entered the facility. My service advisor Frankie Johnson was aware of my issues and concerns and answered other questions I had. As usual Ms. Johnson took great care of me and my care.

I recently purchased my first BMW from BMW of Fairfax and had an excellent experience. Alex was extremely helpful before, during, and after the purchase. He was extremely knowledgeable and answered all of my questions and addressed my concerns. Would definitely buy again in the future.

Great

I purchased a vehicle a week ago from BMW of Fairfax and I couldn't be more satisfied. Bouch Siaf's helped me find exactly what I was looking for, answered all of my questions and made the whole buying process very easy. I highly recommend him and will definitely reach out to him next time I need to upgrade to a newer BMW.

In 2018 it’s almost impossible not to do all the shopping online and then go to the dealership to complete the purchase. Some dealers still use tactics that when you show up in person, suddenly car is not there or the price is changed. Luckily BMW Fairfax holds it’s sells team to much higher standards. After exchanging few emails with Bouch Siaf (client advisor) we agreed on the price and I came to test drive the vehicle. Vehicle was ready when I arrived and all it took was to finish DMV paperwork. I met one of the managers, Mr. Qais Yousefi, who couldn’t be more professional and courteous. Definitely recommend BMW of Fairfax for your automotive needs. It is my first time buying from them and probably not the last.

I have been taking my cars to be serviced at BMW Fairfax for a decade now. I trust them fully. This time, however, I had a bonus, Mr. Lucas Sibold, a talented BMW professional, who went the extra mile to get my car back on time. Another reason to use BMW Fairfax services. THANKS team!

Excelient very professional Especially my sale person Mr: Kobe Walker As his Manager introducing me to him this is Mr Kobe and he's will be your service. He's Greeting me with a big smile than i told him that am looking for a car. His reply was absalutely we can help you with that. Than he walk me to his desk than asking me? what knid of car that am interested in....But am not ganna tell you all the Good things about him and his Boss i'm so sorry i for got his name...I know it's sad right? But without these two Genterment i won't buy the car...He's even bought me a drink with his own credit card. And than told me that don't worrry about it. I think these two genterment are when beyond and above what's a Customer servive is. So that's why i gave them a 5 Excellent. And if anyone of you need a car or looking to buy one Please i hightly Recommend you to go in and see these two Genterment..... Sincerely Kim

Great service, excellent facilities and nice waiting area. Can’t ask for more.

I have had the pleasure to work with Laszlo Babos as my service adviser for the last 6+ years and he’s been absolutely outstanding. Their service department is professional, installations are spotless and the team is always courteous. When I bring the car in Laszlo always takes the time to go over any items that need to be addressed in detail. He reviews the costs, upcoming services and delivers my car spotless (literally looks like he has it dry cleaned!) I don’t know many service advisers that take the time to explain how each service performed impacts your engine. Laszlo won’t say “you need service, sign here…” he’ll rather say: “let me explain what’s going on in your engine right now, and why it’s important we do the following…” I appreciate him educating me on something new about my car every time I see him. Over the years his expert knowledge and spot-on delivery has earn him my trust and respect. Laszlo definitely puts his clients first. They have a great team with lots of friendly faces at this shop. Highly recommend =)

I was greeted immediately, and after a key check, was told exactly what would be done and how much it would cost. In addition to dealing with the scheduled maintenance and topping of fluids, tires, etc., the technician managed to find a piece of Scotch tape stuck behind the front seat cigarette lighter, so that now i can charge my phone again! Shea kept me up to date the whole time. Good job, well done.

Once again Frankie Johnson proved that she is an incredible service professional. I called with a problem and she had me in and out quickly. We have worked with Frankie for over 5 years and she has proven to be the most professional, trustworthy and competent service provider we have ever had.

I recently had my car serviced at Fairfax BMW and had a great experience. My service advisor Tyler Parow was outstanding. He was courteous and friendly and kept me apprised on the wait for my car. I was in for just standard maintenance issue but I advised him that there was an annoying rattle coming from the back of my car. He had the service people take a look and they figured out the tailgate latch was loose and they replaced it. I can't tell you how happy I am that the annoying rattle is gone. Tyler went the extra mile and I greatly appreciated it. I will definitely return when my next service is due.

I had an amazing experience purchasing a car from BMW of Fairfax two days ago. The team was professional, kind, patient, and truly listened to my needs/wants. Special shout out to Jude, Mariam, and Ebrahim who made my experience seamless and totally stress-free. I would definitely recommend anyone who is in the market for a luxury vehicle to check out this BMW location.

On time, friendly, excellent work, nice facility, superb liaison.

Everyone we had contact with was extremely curtious and knowledgeable about BMW products!

Great service from Shea, Konrad, and the whole BMW team. The lady at the Cafe was gracious and kind as well. Thank you all

Knowledgeable sales professional that was customer oriented. Even though we arrived at the dealership within an hour of closing time, Jordan focused throughout the entire process to meet our needs and not to just "sell" us what he had on the lot. Will definitely go back in the future!

I recently purchased a 2018 X4 at Fairfax BMW. The salesman Bouish was very helpful and friendly. We took a test drive and he explained the features of this vehicle. We decided to buy it. The wait for the finance dept was long as it is in every car dealership but once we were in there they worked with us to get the best deal possible on financing and options.

I think with every company it’s the representatives such as service advisor Frankie Johnson and Ed Christensen that makes an experience great!

Went in last week to look for a car for my husband. We were introduced to Petr, who gracefully walked us through buying, leasing, and preowned. He gave us a very honest view on each option and helped us to decide what worked best for us. We left a few hours later with a beautiful leased 330. As we were leaving, I mentioned wanting to trade in my 2016 Mazda, but that I was fearful we were upside down on the financing. He told me to come back the following morning to have it appraised. The numbers didn't quite work out and I left disappointed. The next day, Petr called us, and my husband and I were back and we are leasing another 330! Petr, Maryiam, and the entire team there was SO helpful, they moved mountains to get us in another beautiful vehicle. We will be lifetime customers of both Petr and BMW of Fairfax.

Shout out to Shea Lueder!! I always hear about nightmare stories with dealer service departments but I've had nothing but great experience with FFX BMW service. I've had at least 4 or 5 service advisers and they've all exceeded my expectations. Keep up the great work!

I've been coming to this dealerships service department since 2008 and I've always been treated with great respect. Elena T was my service writer and she took care of my recall issue on my 2008 m3. I received my car back with a great wash and new parts replaced and I couldn't have been happier.

Great service and it quick. I have been going here for 25 years.

Took in my X5 for an airbag recall fix. As soon as I entered building, my service advisor Alan came to me. He paid attention to every detail of the car, even found out my license plate sticker was missing. He took care of the car while I was in the lounge having some coffee and snacks. The work was promptly done as Alan promised.

As usual - great service - even got me a loaner (had not reserved one)as it was going to take longer than I anticipated- would not go anywhere else!

My Son Ali Munir recently bought a new2017 230i last weekend Sales Person Mr Petre offered him financing options from BMW but did not mention 0% that BMW of Fairfax is advertising on the WTOP radio. My Son is in touch with Maryam in business office to see if BMW of Fairfax can honor what there are advertising. We had a good experience with the dealer ship now we would like to feel good about the whole deal & the purchase.

The dealership came through on their promise. Thanks to all that helped with the deal.

With our 2003 330i ZHP its important to take the car where knowledgeable technical and staff can handle everything well for a vehicle at over 14 years in age. Work was done well. Service Department (Andreea Rebaltascu) did a fine job of using my pre-ordered parts, coordinating the body shop, and having a exterior repair trim piece properly painted and ready before the car came in for service. Total service done quickly in half a day. Well done. Thanks.

Dennis Tabligan is our sales representative. He is honest, helpful and always gives us the best option for whatever cars/suv we purchased or lease. We've trust him that we've bought several cars from him even our children.

2nd time getting a BMW from this store and as always, great customer service from Dennis Tabligan and Pete Walsh.

Frankie Johnson was able to diagnose and solve a tricky electronic problem with my 2005 645i, and get it done right the first time. Highly recommended.

Great, hassle free buying experience. Thanks to my top notch client advisor Thomas C.

As always, there is great service at BMW of Fairfax. Great communication about what's to happen. Service specialists manage customers' expectations well (wait time, price, etc). Although I have a BMW dealer minutes from my house, I drive out of my way to take my BMW to BMW of Fairfax, because of the exemplary service.

I was recently sold a 5 series by Sam Hawa. Even though the car was not initially ready when I came in, Sam was in constant communication with me as to when it was expected to be ready. I'm very pleased with my experience at BMW of Fairfax. Sam and everyone else I've dealt with at this place have been absolutely spectacular!

BMW of Fairfax , thank you so much for your service, very nice people! My car was fix in less than an hour!

I have an excellent service advisor in Mr. Allen Capaldi who is always very accomodating.Very easy to communicate my concerns about the vehicle with him and with his service team,always provides me with excellent service.

I love BMW of Fairfax, my sales person Dennis is the best. He always take care of me when I need a car, because I'm working on my bucket list. Life is not promised. Job Well done!

Having dealt with this dealership for more than 30+ years, I have a service adviser (Frankie Johnson) who knows all my vehicles and attends to all my vehicle needs. Recently I had brought the E46 back for an airbag recall and was in an out under 2 hrs. I was also informed of the outstanding services needed on the vehicle and the estimated cost for them. I have always been able to get the appointments I want and have come to know all the other folks responsible for keeping my vehicles well maintained.

If you are interested in a new/used luxury car, this is definitely the place to go. Top notch customer service. Big thanks to Chip for all his professional help.

I just went in to get my rear brake pads serviced. I was met promptly by Konrad who was true to his word. I was in and out in 1 1/2 hours. Prompt, courteous and professional.. you can't expect too much more. Thanks, Ben

I recently got a nail in my tire and was there to get a new tire. My service advisor Mark Stout was friendly and provided great service. I got my car back quickly and it was cleaned and ready when I got there.

Brian Markulin did a wonderful job setting us up with our European delivery and following up with us along the way. We are having an amazing time driving our car around Germany and can't wait to get it home.

Excellent customer service. Mr. Leon Zelensky was extremely professional and diligent in letting me know the status of my car. He provided updates without me having to ask and let me know immediately when my car was done. Wish this was my home service location.

Great service! Allen and his crew were very helpful!

By far the best service experience I've had from any dealership! My Service Advisor, Lucas was extremely professional and responsive to all my questions. He even followed up with me after my service to ensure I was satisfied with my service. You could tell he truly cared! I will absolutely be back to see Lucas for all my future service needs.

Great job. Replaced parts under recall and one of the best cleaning jobs after service I have seen in 10 years.

Got my car back from a scheduled maintenance - washed, clean, and on time. These guys always do a great job Shea Lueder was my service rep and he kept me up to date on car needs and took great care of me.

Bosh at Fairfax BMW (used lot) was so helpful from the start till the very end. One of the best sales agents I have dealt with.....my x6 is so much fun to drive.

Just bought an X3 from this dealership. The experience could not have been better. Every detail attended to with efficiency and professionalism. Great staff!!

Excellent, courteous, well-informed service today from client advisor, Jim P. & finance manager, Drew C. And we love our new (to us) CPO car.

Top notch as usual; devoted the right amount of time. Explained the work; handled my service well. I have been coming here for 12 years. The best.

Mark Stout is my service advisor, and he is a great problem solver. I had made an appointment for a safety recall through there central appointments line. When I showed up, there was no record of my appointment or the loaner car. Mark Stout personally apologized and personally scheduled me an appointment when they had a loaner car available. They completed the recall, and Mark called the following day to see if everything was OK with the car. That type of personalized care means a lot, even when their scheduling processes break down. Thank you, Mark.

This dealership is amazing! My mother wanted to replace her mustang with something more comfortable. We arrived and were immediately assisted by James Park. He was patient, understanding, knowledgeable and had a wonderful attitude. The car was priced perfectly. I work in the car sales industry and was pleasantly surprised by that. The trade value was on the money. Didn't even have to negotiate. We went to finance and finished the deal with no pressure. Ebrahim Farhanieh was quick and precise in showing my mother the best options for her. I also had the opportunity to speak with Mike Walker, the GM, as he personally thanked us for our business. A perfect experience! We will definitely return!

Great selection and amazing staff! The GM Mike Walker introduced himself and made me feel right at home!

Laszlo was great. He answered all the questions, provided coupon for a discount and was very pleasant to work with.

Honestly, the service was impeccable and they were very helpful and professional. They took my car in right away and I had no problem getting a loaner. Thank you!

This was my first visit to BMW of Fairfax. Leon Zelensky was my service adviser and was pleasure to work with and kept me updated on the progress of things. Besides the service I had them do an interior detail of the car and it looks fantastic.

As always, Abed was a pleasure to work with. Well worth the 10+ hour drive to get excellent service and the best deal. Thank you so much! I appreciate your time and patience. After doing 4 transactions with this dealership, I highly recommend them.

I actually look forward to taking my car in for service at BMW of Fairfax. The facility, staff and service are all the best in the business.

Mark Stoudt is my service writer and he is simply wonderful. He is attentive, customer oriented, responsive, patient and knowledgeable about all things relative to my car. The Service shop is well run and very user friendly. As a former Mercedes owner, I sincerely appreciate this well managed, well run shop (the Tysons Mercedes Service Shop was a nightmare: long waits for a service rep, over charging for things that should be warranty work, an onerous loaner program etc etc.) The BMW of Fairfax Service Center location is not convenient for me but the service they offer makes it worth the extra time and effort. Highly recommend BMW of Fairfax for purchases and service!

Just got my car back from a scheduled maintenance - washed, clean, and on time. These guys always do a great job Alan is my service rep and he remembers me every time and takes great care of me.

Our sales rep, Rudy, did a great job of finding the right car for us. There is a great selection at this dealership. The buying process was good and the prices are fixed. Therefore, what you see online is what you get, which takes some of stress away.

Lucas is a great, honest, and friendly service advisor

A second great car purchase from this dealership thanks to the work of James Duerbeck. James is patient, scrupulous and careful in his work and he makes the entire process pleasant and easy. Many thanks!

Service opened early, service manager Frankie Johnson took charge, inspection and service were completed expeditiously. New rear tire, brake fluid replaced according to recommendation, vehicle check completed and car was washed and dried as I picked it up.

We were a walk-in not previously scheduled. The service tech was initially very friendly and enthusiastic. However when it came time to sign off on the bill he went out of his way rudely to mention we were a bit early for regularly scheduled service

I had purchased my 2014 BMW from Fairfax and was very satisfied. Unfortunately, I live quite far from Fairfax and had to take my BMW to another dealer for service. This was a BIG MISTAKE. From now on, I am going to make the trip to Fairfax so that I can get the great service that I recently experienced. I was promptly greeted by Andreea. She took care of everything and explained everything to us. This is NOT how I was treated at the other BMW dealer. I look forward to making BMW of Fairfax the place I will go for all future service. The facility, the customer service and the quality of work cannot be surpassed.

allen is such a good help

They are very personable & professional. Their customer service is the best in the BMW Industry. Ms Frankie Johnson is the Best in the Business....

I've had service three times. The staff is prompt and courteous. I enjoy the lounge area to relax, leather sears to do work via WiFi or relax, the complementary snacks/drinks, and the bar to order a good choice of food.

Excellent dealership, it's our second purchase here. It was a pleasure dealing with Ebi.

Excellent experience at this dealership. James Duerbeck is a very knowledgeable and engaging salesman. I would highly recommend him to anyone seeking to acquire a BMW. His follow thru (which I believe separates a basic and exceptional salesperson) was on point.

I had a very pleasant experience buying a new BMW from the dealership. Jame Duerbeck is a straight shooter who does not play games. Besides the first face to face meeting, we were able to communicate and negotiate through email, text and phone until the delivery of the car which save me a lot of potential hassle.

Great place, nice people there! Visited service too and they were most helpful

I arrived a few minutes prior to my appointment and was immediately taken care by my technician Jerrell Latham. I was also given a loaner which I requested for my appointment. This really allowed me to run other errands while my car was being serviced. It was an excellent day.

Everyone here is awesome from Justin (my sales guy) to Feroz (Finance) to Lucas (Service Manager and my new best friend). I'll be going to this dealership for life.

Great experience; price was very good, and was completed quickly

I very satisfied with the excellent service I have been receiving at BMW of Fairfax since 2012. They recently coordinated the replacement of my windshield motors with the warranty company after receiving an unfavorable response from an inexperienced claims processor. Great job Andrea.

This is an outstanding dealership. James Deurbeck is probably the most professional person I have ever dealt with in any automobile dealership. He knows what he's doing, doesn't try to oversell anything, and has the ability to make a car buying or leasing experience a pleasurable one. I highly recommend this BMW dealership and Mr. Deurbeck to anyone contemplating the purchase or lease of a BMW.

I purchased 4 BMW's in the last two years from BMW of Fairfax, got our 2 new 328i this week. Awesome dealership, great sales, management and finance team. Huge inventory. Thanks to Brian and Maryam. I cannot even think about going anywhere else. Thanks once again for making the process smoother every time.

I have fired several other BMW dealerships in the past because of poor performance; however, I have been with Fairfax BMW for the last five years and continue going back, largely due to Konrad Malinowski's dedicated efforts to always deliver what he promises. Service was prompt and efficient, customer waiting area is very nice, to include a small "café" where you can actually order hot breakfast and lunch. Only drawback is the price, but that's what you get when you go to a dealer; however, I know I'm getting quality parts and knowledgeable service--something I can't say elsewhere.

Henry Garcia was very communicative, pleasant and professional. Would recommend working with him if you are ever at BMW Fairfax Body Shop.

Excellent dealership from sales to service. Outstanding waiting area while car is being serviced.

I purchased my 5 series earlier this year from BMW of Fairfax and had my first service appt. The service was great. I set my appt for Veterans Day and didn't think about all the other customers doing the same. Therefore, the service center was busy. I was told it would take 1.5 hrs due to high volume of customers but my car was ready in 45 mins. Customer service was great. Even the waiting area was relaxing with a cafe (food for purchase) and many complimentary beverages and snacks. I will continue having my car service at BMW of Fairfax. Great customer service everyone!!

Service center is excellent. Andreea Rebaltescu is my service manager and she is consistently exceeding expectations. The gal that works in the loaner office is always ready to help. The shop manager will remember who you are and make it feel like your local garage.

After a bad experience with a different car dealership, I visited your establishment and was greeted by the very friendly Justin Beadel. I told him what I was looking for, he showed me and we made the deal! Justin accommodated our crazy schedules to get everything finalized quickly and I couldn't be happier with my purchase and the service I received. Thank you!

Another excellent job done by BMW of Fairfax. A pleasure to deal with Frankie and the service team.

My wife and I purchased a 2016 Subaru WRX STI from Mr. Alex Zelkin last Friday evening. Over the years we have purchased quite a few vehicles, it has never been as painless as our dealing with Mr Zelkin and Mr. Caprio. They were both personable and able to answer all of our questions. I could not have asked for a better car buying experience. Thanks, Mark Shadle

Great place. Quick service and friendly staff. I would recommend BMW Fairfax if you want quality service.

Henrry @ Body Shop did a great job on my X5. Thank you!

BMW of Fairfax VA did a great job. I like the fact that Allen Capaldi (my service consultant) texted me and kept me informed of what they were doing with the car almost every day. Also they check the car for other possible issues. They are all very Curtis and do their job in the best possible way.

I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Duerbeck is truly an exceptional sales person as he clearly knows the ultimate driving machine inside out. The high level of professionalism and expertise was commendable. We were offered the most competitive quote. Purchase experience was stress-free, enjoyable and transparent. I would recommend this dealership to anyone.

Excellent service always from Erika, and everyone else --receptionist, cashier, valet--exemplifies the same high level of courtesy and helpfulness that I have come to enjoy with each visit. Customer waiting area is well maintained and very nice beverages are always available! Every BMW service associate ensures my visit is positive plus!

Never had a bad experience here. I have 4 older and newer BMWs and take all of them to BMW of Fairfax. One may think why pay the higher labor rates. In actuality, BMW of Fairfax labor rates are within a few dollars of any of the independent BMW specialist repair shops that I have checked in my area. I used to take my cars to independent shops, but while their labor rates have been rising every year, BMW of Fairfax labor rates have stayed pretty steady. On top of that they do excellent work and warranty it for 2 years, instead of the usual 1 year. Andreea my service adviser always is a pleasure to work with and very straight forward and honest. Suggest getting on the dealership's mailing list, because they send you great repair and service offers. I also while waiting use their their WIFI to get work done, and they offer free refreshments. Overall very happy with my decision.

Once again I have to thank Thomas Cavey my Client Adviser for making the transfer of my i3 to a Hybrid X5 easy and painless...from the time I walked in to the time I walked I out I experienced total professionalism, from Thomas and the Fairfax tean, no delays, no frustrations with the process. This is my second or is it the third time I have worked with Thomas.?.In any case he truly is there to help you and make sure you get want to need and what you want. Shout out the Christian ...great Genius that helps make the transition into a BMW easy..and Jaafar in Finance the process has never been quicker, easier to understand

This had to be the best buying process ever. Great customer service, attentive but not pushy, and efficiently quick. We bought a used car from their inventory and it wasn't a BMW but they treated us just like we were buying top of the line. Thank you for a wonderful experience.

The BMW was hard to find no big signs but hard to beat in excellent service.

The customer service at this dealership is great! Unlike many other dealerships I visited; I was greeted by various staff and was asked if they could be of any assistance even after telling them I was there for an appointment.

I took my car in for oil change and other checks ups. My service by rep Lazzlo was great. I decided to wait and within the hour my car was done. Thank you for the fast service!

Leon Zelensky my Service Advisor and Charles Barber, Service Manager, were spectacular and take care of all my needs and concerns. MY experience with BMW of Fairfax is always a pleasure...they are the TOP !!!

I've been going to BMW of Fairfax for years and have been impressed with the great service I always receive. Especially the last year and a half with my new service advisor. Frankie is top notch! Communication is clear and fast (whether by email or phone), and the outcome matches the results expected. Never any surprises, except good ones when they done a few extra things for no extra charge.

Ebi, the BMW sales person, is the best person to buying a car from or having just a consultation about the vehicles. 7 months ago I went to the dealership and asked him a lot of questions about the new car lease and I test drove a 228xi and that was all. Couple weeks ago I contacted him again after almost 6 months and I came up with more questions for the new and used cars to buy. He remembered me and all we have talked about before like it was yesterday! I visited the dealership next day and he was at the door waiting for me and greeted myself and my brother in the best way. We sat down and talked for a bit. Finally we found a solution to get the best deal and best car all together. He made the process of buying a car much much easier for me than I thought. Very respectful, polite, knowledgeable, understanding, and passionate person to work with. I highly recommend Ebi to anyone out there looking for a BMW in DMV Area. I'm totally satisfied with my 2016 3-series which I purchased last week. I love it! Thanks Ebi for all your hard work and the passion to help which you provided to me in a way that I'm not going to buy a car from someone else!

Great service at BMW Fairfax. This was my first time at this location. Someone was there to greet me immediately when I arrived. My service advisor was professional and very friendly. The waiting area was clean and comfortable with refreshments. I had the annual maintenance done on my car. The work was completed in a timely manner. Overall, great experience. Will definitely return.

excellent all around experience working with Thomas Cavey and the BMW Fairfax sales team. I The process was professional, quick and painless. The delivery process with finance and the detail team was easy ..no fuss....no extra ..time spent to get through the process. This is my third car with BMA Fairfax and second opportunity to work with Thomas Cavey...recommend him to any one looking for "easy

Always very professional. Great service! Facility is clean and welcoming.

Beyond expectations! Great service, very nice people, and everything was done in a timely manner

I had a bunch of trouble with financing and insurance given I am new to the country; but the team provided me some great information to figure it out. Also, Justin who was the person who helped me on this, was fully committed in getting me the car I wanted instead of selling a higher end car. No shrewd salesmanship, and aligning to customer needs - really loved the experience. Of course, the car is an absolute dream!

Timely, painless, with friendly staff and service professionals.

Fairfax BMW has been taking care of my car for over 3 years now and has done an excellent job. I've gotten loaner cars when needed and the work was done on time, plus the car was always washed before return.

An accident is always unfortunate and not something enjoyable to deal with. Henry was so helpful and made the experience as easy as it could be on me. My car looked great when I picked it up.

I have not always had a good experience in the always busy service center of BMW FAIRFAX. This past one made me write a review for them. I had a flat tire and they were closing in half an hour. I was expecting the worse. But even so, they not only found me a loaner without much fuss, they also were very warm and apologetic about the closing time rush. In the end they let me keep the loaner for two extra days as I was busy the whole weekend with work! :)

Brought my X5 in for an oil leak under warranty-- Konrad and his technician Rafael identified a larger, more difficult issue (Still under warranty) and had it repaired without protest. I've worked with other dealers on other cars that would simply have waited until the concern went out of warranty then charged me for it. The ethic here is exceptional. I recommend if you're looking for service, Konrad should be your go-to man.

Allen Capaldi was an excellent service advisor, making the experience pleasant and efficient.

They are always available and know what the problem is.......

I LOVE my BMW!!! Alex was extremely helpful in finding the perfect car for me. I was looking for a used 328i Xdrive with lots of safety features/options and low miles...along with a light leather interior (tall order). Alex kept me informed additions to the inventory and found just the right one. Faris (sp?) at the financing department thoroughly explained everything and gave good advice. Can't say enough. They made buyi9ng a used car a pleasant experience.

Done in a timely manner Very professional and courteous service

Sam is the coolest guy to work with...His team had me in and out within and hour on a busy Saturday....Process was smooth and friendly plus they had a sincere respect for my time. Needless to say, the car had a great price with a great rate! Thank you!

Service was courteous and timely. Waiting area was comfortable with coffee, soft drinks and snacks. My service rep was professional and prompt.

Leon was professional and courteous. Looking forward to working with him going forward.

We are excited about our new BMW! Brian Markulin made the entire process easy and hassle free. Brian located the car we wanted and had it onsite in less than 48 hours. Brian took over an hour to explain all of the key features of our new BMW to us in an easy to understand and patient manner. By far the best new car overview that we have ever had!

Service was fine; however, the estimate for the repair of the 'thigh extender' seat motor problem of $1030 is way excessive!!! Also, I think the "shop charge for repair order" of $47.50 is way excessive as well !! I do not think that 'shop supplies' like rags, disposal of oil etc. could or should be this pricey!!

Customer service was excellent, the shuttle driver made my daughter & I comfortable. Always love the kindness of Mr Leon Zelensky.

great experience - buying my first BMW from Fairfax brunch (Client advisor Brian Markulin) - He was professional, very friendly!

Ms. Frankie Johnson is second to no one! Robert, the technician is by far the best in the industry. Together, they are better than any print or television add for BMW. They are truly the very best!

I had a wonderful experience buying my first BMW from them. I bought my car from Kenny and he went above and beyond to make sure it was exactly what I wanted. The customer service at BMW of Fairfax is top notch. They sent a tow truck to my house to help me take my previous car to Carmax, free of charge. I would highly recommend BMW of Fairfax.

Great service, always friendly people very helpful, even the mechanics are awesome, I came in for an emergency and they took care of my right away. I was in and out very fast.

I did not intend to purchase a car the day I started looking however my sales person, Michael Navidi, was not discouraged that I was "just looking". I shared with him what I wanted and I was going to wait until I found the car that was right for me. Michael continued to search for the car with the features I wanted, even after I left the dealership. He called me the next morning and I purchased the car the next day, four month sooner than I expected.

Service was fast and efficient and the service technician, Ron Wagner was very friendly.

My wife & I got excellent service at this dealership. Sales & office staff were courteous & friendly. Gave us all the information we needed to make our decision.

Amazing work great experience I would definitely come back thank you so much would definitely come back with no hesitation thanks again.

First of all. BMW is always overpriced for service. That is not unique to this dealership. I have used this shop for many years and have been very satisfied. On this particular visit I had routine maintenance, safety and emissions inspections and needed to the trunk latch fixed. It wasn't opening as designed. When the car was done I used the key fob to open the trunk...so far so good. But the latch stuck in the closed position after it opened and the trunk could not close/lock when you tried to close it. So back into the service area and less than 10 minutes later I was on my way. I guess my gripe is, what the heck did they do to check their work before they brought the car out to me? So far it still seems to be working properly. As I said, I have used this dealership for years and have had no problems and I will be back.

I have owned my X3 for almost seven years and they have kept my car in great condition.

I went in as a walk-in and was promptly attended to. Additionally, they were able to arrange for a rental immediately.

Awesome experience, awesome ride. This is my third purchase from this dealership and each experience is better than the last. You can't go wrong when working with James Duerbeck!

We wanted to purchase a certified pre owned bmw and the entire staff at BMW Fairfax was nothing sort of outstanding

I bought a new bmw x5 with the help of mr.James Duerbeck. Deal went smooth and fast. Mr Duerbeck was professional and straitforward. I was very pleased with my experience.

Superb sales experience with Alex Zelkin, Client Advisor with BMW of Fairfax and with Andrew Caprio, Finance Manager. Alex is very knowledgeable about BMWs and listened to my needs and concerns. He helped me find the right model for me, a 528i with M4 Sport Package. I highly recommend Alex and this dealership.

I purchased my 2013 BMW X5 this month from Erick Bautista and could not be happier. The entire experience from the time I walked in the door and made the deal was beyond positive. Erick is attentive and professional and follows up promptly. I plan on having my car for many years but I know when I'm ready to purchase another vehicle, I am calling Erick! The entire team is also very friendly and professional, management must set an excellent example.

John Hayes and Kenny Kang have provided the best service I have ever received from any dealership. My wife, Anna Cho, and I are very satisfied and happy!!

Brought my 2008 328i in because of rough idle, was immediately helped and the diagnosis of a bad vanos solenoid was the case. My service man did a great job of getting me in and out without problems.

This is the second car we've purchased through Fairfax BMW. We liked working with Thomas Cavey, his follow up was terrific. He was patient and perseverance was appreciated. We liked the other people we worked with too, even the receptionist was great. We especially love their service dept. and our rep Frankie Johnson.

Basically my second home. Great service. Abed is awesome!

We recently purchased a 4 series convertible with the help of Mr. James Duerbeck at BMW of Fairfax, Fairfax, VA. Mr. Duerbeck knows more about BMWs, and cars in general, than anyone I have met before. He maintained a service first mentality throughout the whole relationship. He was always quick to provide answers to our questions, as well as providing multiple options to decisions we needed to make. He was always calm in working through any problems we presented, and I have to admit we provided a number of tough problems to resolve. Frankie Johnson, another key leader in Service at BMW of Fairfax, recommended Mr. Duerbeck to us. I would definitely pass on the recommendation. I hope he is in place for our future purchases!

I just bought a new X5 and it was the easiest car purchase I have ever had. James Duerbeck was the most professional sales person I have ever met. He was extremely knowledgable, patient and straightforward. If you want an easy hassle free experience see James.

I recently bought a 2015 X1 xDrive28i from BMW Fairfax and got a great deal on it. It used to be a loaner for seven month, so it does have some miles on it, but as a certified-pre-owned elite (CPO) car I got all the warranty and service same as new. The Sales Advisor, Rodolfo Herrera (Rudy), was super nice, very patient and knowledgable. I went to a few other BMW dealers and each time I felt pushed into a corner. Not so with Rudy. He allowed time to test drive various models, made great suggestions, and eventually found me the perfect car! He even picked me up from the metro and got me some Starbucks. The whole experience was very pleasant. And best of all, I love my new ride!

I bought a used car from BMW of Fairfax on 11/15/14, and couldn't be more happy with the experience. The Client Advisor who sold me the car, Alex, is fantastic. No sales pitch. I don't make a purchase unless I understand the deal completely. There isn't much haggling involved, unless you count the amount they'll offer on your trade, but that is just a simple number. Alex is the reason I bought the car, although perhaps all of their employees are so simple to work with. The Finance Director, Muryam, has a great personality, and explained all of the financial details of my purchase very clearly to me. I never write reviews, so you know I was happy with the transaction when I go to this level of effort.

I order and purchased a BMW 5 series from Fairfax BMW with the great assistance of my sales professional Abed. Abed's expertise and recommendations were superb. He answered each and every one of my dozens of questions. He walked me through the ordering process and ensured that I was happy at each point in the process. I will absolutely buy my next BWM from Abed and from BMW of Fairfax.

My recent visit to BMW Service was fantastic. Frankie J is one of the best service advisors you can come across. She is responsive and upfront with any issues your vehicle has.

Alex was professional. Difficult to haggle with but I think the car was fairly valued. Confident, clear and not pushy in any way. Good brand, good firm, good quality...

Brian in sales is tops for car sales goes on knowledge and honesty. To find someone who knows more you would need to go talk to a tech at ferrari. Frankie in service tells it like it is and is honest and helpful. Their callback is quick and courteous. Definitely will get my next car there !

I strongly urge you to get a quote on any new car from BMW of Fairfax. I worked with Kurt R, and he is a very straightforward, honest and well-informed sales person. After getting quotes on a new, factory order BMW 335i, BMW of Fairfax was significantly lower than any other price. Kurt was politely and professionally in communication with me, and he was able to answer all of my questions - even researching a question which he was uncertain about. I strongly recommend Kurt Rodgers and the BMW of Fairfax team if you are in the market for a new BMW.

I would highly recommend BMW of Fairfax based on the outstanding customer experience I received from CA Will Pizzano at BMW of Fairfax. Will maintained constant contact with me throughout my buying experience (I custom ordered a car from Germany), including providing me updates on the production status of my car, transit information once the car was put onto a shipping vessel, and then upon delivery of the car to the Baltimore port. Will worked tirelessly with the inventory manager and Port of Baltimore to ensure the car would meet the estimated delivery time frame, which it did. Upon delivery of the car to the dealership on Saturday, Will texted me pictures of my car as it was being loaded off the truck and being prepped for final touches - he was equally excited as I was for the car to arrive. Will walked me through the final papers, provided a solid hand-off to finance, and then spent an hour with me in the car, walking me through the driving modes, iDrive, set up my Bluetooth, and every other feature I didn't even know existed yet (he would have spent more with me, but I wanted to drive it!). Will called me later that evening as I was driving home to ask how it was driving - suffice it to say, I was loving my first BMW, and it was incredibly thoughtful of Will to check in with me to see how it was handling. He offered for me to come back later this week if I had any additional questions on any of the features. I highly recommend you find Will if you're in the market for a BMW - he has a very laid-back demeanor, no hard selling, will work tirelessly for you to get you the car that meets your needs and wallet. On top of it all, Will is an avid BMW driver himself, so he knows the inside and outside of these cars. Extremely knowledgeable, and super nice guy. Thanks again Will for making my first BMW buying experience so wonderful.

I recently purchased a preowned BMW 3 series. I dealt with Alex Z. He was very knowledgeable about all aspects of the car. It was a very easy process and since I prefilled out my loan application they had everything ready for me when I decided to buy.

Great service! The sales personnel is very professional and polite. If you are in search for a used car, I highly recommend Kurt R. He made sure all my needs were met and questions answered. Even the paperwork processing was faster and more efficient than at other stores. Both my husband and I bought our cars at this dealership. We had a very good experience with their service department. Highly satisfied customers.

Good>3

This is my second time working with sales rep, Jim S., at BMW of Fairfax. Three years ago I leased my car and recently bought out my lease. Both experiences were wonderful. Jim went above and beyond to meet my needs and take care of every little detail and made sure I was taken care of. I'd highly recommend going through Jim at BMW of Fairfax, if you are interested in leasing or purchasing a BMW. You will not be disapointed with the service, experience, and of course, your new car!

We recently leased our new 5 series from BMW of Fairfax. James D. helped us and was pleasure to work with. Both me and my wife were astonished with the service James D. provided. James is very knowledgeable about the BMWs, ask for him if you are looking to get a new BMW.

I highly recommend James D. at BMW of Fairfax. He worked with my auto broker to find me the perfect car and the deal he made packed more options and features into the car for less than I was able to find on my own. There was no quibbling over small details. I was eligible for a couple of different incentive programs and he found me the best one for my situation to save me the most money. The deal was fair and I would not hesitate to recommend anyone working with James in the future (I know that I certainly will!). The after sale service was also outstanding. While I was signing the paperwork, James personalized the car for me so I wouldn't have to worry about it - all the radio stations were ready to go, the NAV system was all set up and all I had to do was adjust my seat correctly (he helped with that too). What a great way to end the day - the car was really mine and ready to go.

Bought a 2013 X5 in August with James D. as my sales person. It took me months to decide, but I was never pressured or rushed...only given answers to every question I had and helped with the process. James was great. Ask for him by name when you call.

I had a fantastic experience with James D. in ordering a new BMW. This site would rather I not post his last name, but when I went, he was in the office to the far right. From the moment I walked into the door, he was warm, inviting, and professional. Every question and concern I had was answered thoroughly and completely. When he didn't know the answer to something, he was sure to follow up with a phone call or email. James honestly blew all of my expectations out of the water regarding the car sales experience. If my next car is a BMW, I'm going directly to him.

I want to thank all of the BMW of Fairfax staff especially David L. and Abed for making my first BMW sale so easy. It was enjoyable and I look forward to leasing my next vehicle with them!

I bought my first new BMW from this dealer eleven years ago and felt comfortable returning this past month to consider a 2013 5 Series. It was a wise decision in every respect. The sales representative was courteous and professional and I never felt pressured to make a purchase. I test drove a 2013 on a Thursday and discovered I would have to order from the manufacturer to get the car with the features I wanted. This was perfectly acceptable since I had to order my first BMW too. I returned the next day and placed the order. All in all, this has been a fine experience.

When I decided that my next car would be a BMW, I started doing some research on the car and the local dealerships. BMW of Fairfax was not the closest dealership to my home, but I was drawn to them because of the service I received over the telephone when I made my initial call. I called and immediately spoke with a salesperson. I explained to him that I was interested in purchasing a BMW X5. He told me what he had available and set up an appointment to come out and test drive the vehicle on the next Saturday. I went out there Saturday and met with David Chu. He showed me, again, what was available and asked me to pick out which car I was interested in and wanted to test drive. I picked out the vehicle and test drove. Of course, I immediately fell in LOVE with this vehicle! It was fully loaded with everything you can imagine. I also met Pre-Certified Sales Manager, Jim Handy, who was absolutely wonderful!! This Manager assured me that I would get a good deal and great service....and that's EXACTLY what I received. David treated me like I was ROYALTY!! He walked me through the entire process and answered every question in a professional manner. I left the dealership and thought more about the decision to buy, not who to buy it from. David called me on the following Monday to see if I had made a decision (which I decided to get the vehicle) and told me that he was getting the paper work together. David gave me his cell phone number and we spoke daily about the deal. I went back to the dealership on Thursday after work to fill out and sign all the necessary paperwork. I arrived about 7:00 pm. I filled out the necessary paperwork and David took them to Finance. Finance went over some options and figures with me and the next thing....the temporary tags were being created and placed on the vehicle. I signed all documents and at about 8:45 pm, I was leaving the dealership in my BMW X5!! That was the most unproblematic car transaction I have ever endured. I highly recommend this dealership and ask for David Chu. They are awesome!!

We have never had a more stress-free car buying experience and our 2 year old was even along for the purchases. We definitely recommend these folks! Cars bought: 2007 X5 & 2008 328i Salesman: David Chu & Rico

My experience with this dealership was nothing short of outstanding. I made my commitment to buy the preowned 2008 535i BMW telephonically after finding it on their website. When we arrived the car was parked in front, clean as if it had just come off the new car delivery truck from Bavaria, and exactly as described on the website. My wife and I were taken on a test drive to confirm our commitment to the car and it was all we expected and more. The sales staff spent a couple of hours with us, showing us all the vehicle's features, transferring our phone numbers into the Bluetooth system, giving us a primer on the iDrive and navigation systems, and answering all our questions about the many options on the car. Only when we were satisfied did we get down to doing the inevitable sales paperwork. This too went quickly and smoothly and the deal was the best we had found by far. I would strongly recommend this dealership to anyone interested in buying a BMW. The staff was friendly and knowledgeable and their selection of new and preowned cars was huge.