Both the service itself and the information provided before, when checking in, and after were spot on and timely.

David was super helpful and great !

I received great service from Mr. David Goldberg and the technicians who serviced my car. All the BMW employees I encounter in the Service Department are very professional, informative and kind.

Petr Mastny was very knowledgeable and professional in helping us buy a 2019 BMW X3. It was a pleasure doing business with him.

Absolutely the best car buying experience EVER and we’ve lived and bought numerous cars in this area since 1981. Honest, transparent, no pressure, great attention to detail. Stellar example of what buying a luxury car should be but all too often isn’t. Special kudos to Erick Bautista who was totally committed to making us happy. No attempt to upsale anything, just total candor and focus on customer satisfaction. This is our first lease ever and Erick, Ryan and Jafar took time to make sure we were aware of every wrinkle. Very happy With the fair price we got on the new vehicle as well as the trade in. Highly recommended!!! We’re proud BMW converts!!!

Very cordial staff and great service.

I've been to this dealership several times now. I've never taken a car anywhere as fast, comfortable, friendly and cost effective. I have used other dealerships in the area when necessary and they do not compare to Fairfax BMW. I truly believe that they give you the best service possible.

Thank you James Park and the finance team for making our first buying experience with BMW a positive experience. They made the process quick and easy. We had a slight hiccup shortly after leaving the dealership with a sensor being triggered for low air pressure on the back rear tire only to find a nail in the tire. Mike Wallace and James made the awesome decision to find a solution for us as new clients and they earned our loyalty and gratitude by doing so. We appreciate their professionalism and the desire to make the deal and ensure customer satisfaction. We will be referring others to BMW of Fairfax. We were very pleased with our decision to make the drive from NC to VA to do business with your team.

Service and personnel were far beyond expectation. The best car service I have ever been to.

Collision Center Manager Henry was awesome! Henry was very attentive to my concerns with my vehicle and took personal responsibility to ensure my vehicle was in perfect working order.

The process was excellent from beginning until the end. My service Advisor David Goldberg greeted me when I arrived, inspected my vehicle for the reason I bought it in and then recommended service that was needed. I wasn’t able to procure a loaner vehicle when I set up the appointment, but David was able to get me a vehicle the next day. David called me to update me on the progress and also called me when the service was completed. I picked up the vehicle the next morning. David was there and he noticed me pulling in with the loaner. Everything went as I had hoped because we were leaving on our family vacation the next day.

Last weekend we went to a Nissan dealership in Tysons to buy a compact SUV for my wife. After numerous hours of unnecessary hassle we got frustrated and left. We had previously made an appointment with Brian Markulin of BMW Fairfax to order a second car from the factory. We told the Nissan dealership that with the experience we had with Nissan, we might just buy both cars from BMW Fairfax! In less than 30 minutes, Brian found us a nicely equipped X1 and we bought it. And he's helping us order a second car through the European Delivery program. This is the 4th or 5th BMW we're buying through Brian and perhaps the 7th from BMW Fairfax. It is so pleasant to work with Brian and BMW Fairfax that I was wondering why I went to the Nissan dealership in the first place. Brian always finds me the car just the way I like it equipped. I don't even negotiate with him. He always offers a fair price and offers advice on how I can choose the options and accessories to get the best value. It's the most stress free car buying experience ever. Recently Brian helped a friend buy his X5 from BMW Fairfax and my friend was blown away at Brian's service. I'm sure he'll also be a lifelong customer. If you haven't experienced a car shopping experience through Brian, I highly recommend it. He's the best.

quick nice，and friendly

Asad Khan made the process easy from ordering my m240i convertible with the options I wanted to the lease process. He is a pleasure to work with.

Good job, Elena gave her best to service me, a true professional

I came for my BMW X3 (27400 miles) maintenace required. I made an appointment, my service advisor Mark Stoud was ready when I arrived, they did the evaluation of my needs, and after 35 minutes they new before to put my new tires and all my fluids, they figured out that my car was needing a piece to be changed, I wasn't available that I will need a day, I was needing to go to pick my children, they gave me a Loaner, a BMW 2018, The following day my car was with my new tires, alighment, balanced , completely clean, and ready to go.

A+ rating for the service team, mechanics, and cashiers, they all provide top tier service to everyone that walks through the door. Service advisor Lucas, and mechanic Bahn Lee are the best in the business. I have been going to this shop to service my e90 for a year and a half now.

With the help of our sales associate James Duerbeck, we were able to have a quick and easy car buying experience. We had originally planned to make one more stop after BMW but, this was not the case. Jame's knowledge and the vehicle itself convinced us to stay. I can say with confidence that we are very pleased with our purchase. Jaafar Soulimani the finance manager, thoroughly explained the paperwork. Even though the dealership closed at 6 pm, Jaafar and James stayed with us until 8:30 pm to complete all the paperwork.

Repair work on my back bumper was outstanding. Looks brand new.

I recently traded in my 2012 Audi A4 Quattro, for a CPO 2015 BMW X5 and I couldn't be happier. The salesman Jude Madubuko made the whole experience painless. I would definitely recommend BMW of Fairfax to any future car owner. He even showed me the service area, and parts department. I'm very happy with my new BMW, and enjoying it everyday.

I just purchase a CPO 2015 BMW X5 about a week ago, and I noticed that the gas cap tether was no longer attached. I pointed that out, and they told me to go to service, which I did and they check the vehicles in service date and everything. And moments later returned with a new gas cap, which they installed free of charge.

Frank was most helpful and though I only came in for one recall he found the parts to do all three recalls pending on my wife's car. We have purchased at least 2 BMWs from this dealer in the past.

I recently purchased my first BMW from BMW of Fairfax and had an excellent experience. Alex was extremely helpful before, during, and after the purchase. He was extremely knowledgeable and answered all of my questions and addressed my concerns. Would definitely buy again in the future.

I purchased a vehicle a week ago from BMW of Fairfax and I couldn't be more satisfied. Bouch Siaf's helped me find exactly what I was looking for, answered all of my questions and made the whole buying process very easy. I highly recommend him and will definitely reach out to him next time I need to upgrade to a newer BMW.

Great experience this week at BMW of Fairfax. Had a 'Transmission Malfunction' message displayed on my dash along with the car 'slipping' horribly while driving. Towed the car to BMW of FFX. Laszlo Babos, my service advisor, called with the bad news - could need a new transmission at the cost of almost $8500! This on an '08 model with only about 85k miles on it. Then the hopeful news (and ultimately great news!) they had located a BMW service bulletin that indicated in some cases the transmission fault I was seeing can be caused by a leaky seal in an internal component of the transmission. They quickly diagnosed that this seal was cracked and likely the problem. A few hours later - solved! A swap of this seal and the car is working as good as new. Great work by BMW FFX, and good communication by Laszlo.

On time, friendly, excellent work, nice facility, superb liaison.

Everyone we had contact with was extremely curtious and knowledgeable about BMW products!

My dealer representative, Frankie Johnson, is the best. I have taken my BMWs to this dealership for years and have always experienced the best service, and always with a positive attitude. BMW of Fairfax is great, and Frankie is awesome as a face to the public.

My service advisor is Mark. I will not allow any other person to service my car. If there is a managers position for this man he should be your choice. In all of my past dealings with Mark he has been very knowledgeable and a super advisor. He represents Fairfax BMW to the letter and with much professionalism.

Great service from Shea, Konrad, and the whole BMW team. The lady at the Cafe was gracious and kind as well. Thank you all

Knowledgeable sales professional that was customer oriented. Even though we arrived at the dealership within an hour of closing time, Jordan focused throughout the entire process to meet our needs and not to just "sell" us what he had on the lot. Will definitely go back in the future!

I've purchased at least 5 BMW's from BMW of Fairfax since 2000. The primary reason I've been a loyal customer is the service experience I've had from Frankie Johnson, my Service Manager. I say "my" because I alway feel that she truly cares about taking care of my needs, whether it's a routine scheduled service procedure or an unscheduled issue that has to be dealt with. She is the ultimate professional; says what she is going to do and does it. Tells me when to expect results and meets those expectations. Tells me about anything unusual and never lets me be surprised ... except positively. Bill Petersen

I renently had the opportunity to purchase a CPO vehicle through BMW of Fairfax. During this process I worked with Mike. The entire process was straight forward. BMW of Fairfax prices their cars competitively. Because of this there is no haggling. If you don't like the price on the car, keep an eye on it via their website. The price will drop. I had my eyes on two cars. I committed to the car prior to it going through the CPO process. Mike kept me informed via texts and email the entire time the car was completing certification. When I took delivery of the car, most of the paper work was ready for review and signatures. Prior to leaving, Mike went with me on a final test drive and reviewed some key features of the car. I never find buying cars fun, however, the crew at Fairfax made it painless.

I recently purchased a 2018 X4 at Fairfax BMW. The salesman Bouish was very helpful and friendly. We took a test drive and he explained the features of this vehicle. We decided to buy it. The wait for the finance dept was long as it is in every car dealership but once we were in there they worked with us to get the best deal possible on financing and options.

Best service anywhere. Honest, professional, and friendly.

As always, it was a true pleasure to work with Frankie Johnson. She was ready for me at the appointed time and serviced my vehicle expertly as usual. Frankie is the best! I highly recommend her for your BMW service needs.

As always, there is great service at BMW of Fairfax. Great communication about what's to happen. Service specialists manage customers' expectations well (wait time, price, etc). Although I have a BMW dealer minutes from my house, I drive out of my way to take my BMW to BMW of Fairfax, because of the exemplary service.

I bought a brand new X1 - LOVE the car - and after only 6 weeks had an accident. Someone ran into me and damaged the front end. Besides my car being crushed - so was I! Henry at the body shop reached out to me and called me frequently to let me know the status of the repairs and the service people made everything brand new.

Brian Markulin did a wonderful job setting us up with our European delivery and following up with us along the way. We are having an amazing time driving our car around Germany and can't wait to get it home.

Just bought an X3 from this dealership. The experience could not have been better. Every detail attended to with efficiency and professionalism. Great staff!!

Excellent, courteous, well-informed service today from client advisor, Jim P. & finance manager, Drew C. And we love our new (to us) CPO car.

Top notch as usual; devoted the right amount of time. Explained the work; handled my service well. I have been coming here for 12 years. The best.

Mark Stout is my service advisor, and he is a great problem solver. I had made an appointment for a safety recall through there central appointments line. When I showed up, there was no record of my appointment or the loaner car. Mark Stout personally apologized and personally scheduled me an appointment when they had a loaner car available. They completed the recall, and Mark called the following day to see if everything was OK with the car. That type of personalized care means a lot, even when their scheduling processes break down. Thank you, Mark.

This dealership is amazing! My mother wanted to replace her mustang with something more comfortable. We arrived and were immediately assisted by James Park. He was patient, understanding, knowledgeable and had a wonderful attitude. The car was priced perfectly. I work in the car sales industry and was pleasantly surprised by that. The trade value was on the money. Didn't even have to negotiate. We went to finance and finished the deal with no pressure. Ebrahim Farhanieh was quick and precise in showing my mother the best options for her. I also had the opportunity to speak with Mike Walker, the GM, as he personally thanked us for our business. A perfect experience! We will definitely return!

Great selection and amazing staff! The GM Mike Walker introduced himself and made me feel right at home!

Laszlo was great. He answered all the questions, provided coupon for a discount and was very pleasant to work with.

Honestly, the service was impeccable and they were very helpful and professional. They took my car in right away and I had no problem getting a loaner. Thank you!

This was my first visit to BMW of Fairfax. Leon Zelensky was my service adviser and was pleasure to work with and kept me updated on the progress of things. Besides the service I had them do an interior detail of the car and it looks fantastic.

As always, Abed was a pleasure to work with. Well worth the 10+ hour drive to get excellent service and the best deal. Thank you so much! I appreciate your time and patience. After doing 4 transactions with this dealership, I highly recommend them.

I actually look forward to taking my car in for service at BMW of Fairfax. The facility, staff and service are all the best in the business.

Jerell Latham is the best! I purchased a certified pre owned BMW a few years ago and he is my go to Service Advisor. He is high energy, high ethics and always up front with me. Highly recommend BMW Fairfax.

Mark Stoudt is my service writer and he is simply wonderful. He is attentive, customer oriented, responsive, patient and knowledgeable about all things relative to my car. The Service shop is well run and very user friendly. As a former Mercedes owner, I sincerely appreciate this well managed, well run shop (the Tysons Mercedes Service Shop was a nightmare: long waits for a service rep, over charging for things that should be warranty work, an onerous loaner program etc etc.) The BMW of Fairfax Service Center location is not convenient for me but the service they offer makes it worth the extra time and effort. Highly recommend BMW of Fairfax for purchases and service!

Just got my car back from a scheduled maintenance - washed, clean, and on time. These guys always do a great job Alan is my service rep and he remembers me every time and takes great care of me.

Our sales rep, Rudy, did a great job of finding the right car for us. There is a great selection at this dealership. The buying process was good and the prices are fixed. Therefore, what you see online is what you get, which takes some of stress away.

Lucas is a great, honest, and friendly service advisor

A second great car purchase from this dealership thanks to the work of James Duerbeck. James is patient, scrupulous and careful in his work and he makes the entire process pleasant and easy. Many thanks!

Service opened early, service manager Frankie Johnson took charge, inspection and service were completed expeditiously. New rear tire, brake fluid replaced according to recommendation, vehicle check completed and car was washed and dried as I picked it up.

We were a walk-in not previously scheduled. The service tech was initially very friendly and enthusiastic. However when it came time to sign off on the bill he went out of his way rudely to mention we were a bit early for regularly scheduled service

I had purchased my 2014 BMW from Fairfax and was very satisfied. Unfortunately, I live quite far from Fairfax and had to take my BMW to another dealer for service. This was a BIG MISTAKE. From now on, I am going to make the trip to Fairfax so that I can get the great service that I recently experienced. I was promptly greeted by Andreea. She took care of everything and explained everything to us. This is NOT how I was treated at the other BMW dealer. I look forward to making BMW of Fairfax the place I will go for all future service. The facility, the customer service and the quality of work cannot be surpassed.

Great service here and the facilities are well maintained!

allen is such a good help

They are very personable & professional. Their customer service is the best in the BMW Industry. Ms Frankie Johnson is the Best in the Business....

I've had service three times. The staff is prompt and courteous. I enjoy the lounge area to relax, leather sears to do work via WiFi or relax, the complementary snacks/drinks, and the bar to order a good choice of food.

Brought my X1 in for an oil service because BMW Fairfax was running a great deal on it for January. Andreea handled checking in my car and tracked it through the process. Very professional and courteous. Service was done is very reasonable time and car returned washed and clean.

Excellent dealership, it's our second purchase here. It was a pleasure dealing with Ebi.

My service advisor, Frankie, was as usual very thorough, kind and courteous.

Frankie Johnson is the best of the best in both technical knowledge and customer relations. I've seen some past poor reviews of Fairfax BMW service but all I can say is I've always been very happy with their service department. I've used their service group to service both my previous BMW, and my current 2008 328i and I can always rely on Frankie for an accurate and honest assessment of what is needed. Even when I thought I had a serious problem, Frankie informed me it wasn't serious and performed an on the spot quick fix which cost me nothing other than a couple minutes. On my last minute she informed me that the maintenance tech noted a couple leakage problems that would require more work and took me into the work area to actually show me the problem first hand. We were then able to discuss options on the spot and determine which area should be addressed first, and that the leaks weren't so serious that they needed immediate attention, giving me the option to schedule an appointment later for the necessary repairs. Many service departments don't provide that level of personalized, professional assistance. Special thanks to Frankie for all she does. She's a definite asset to the BMW dealership and it's service department.

I visited BMW of Fairfax once and purchased a used BMW on the very same day. The assistance and service was exceptional and very professional.

Unbelievably professional and through. Very satisfied and will recommend them to anyone who asks. My experience is with the Service dept and cashier only, not sales...Haven't had the opportunity to do anything with sales yet...

Frankie Johnson from the BMW of Fairfax Service Center is a model representation of what BMW embodies. When I took my vehicle in to have it assessed for a coolant leak, she helped get me situated and kept me informed every step of the way. For added convenience, I was able to have a loaner vehicle while my vehicle was being serviced. She also provided recommendations on what type of maintenance should be completed in the near future. Overall, I was very satisfied with this visit.

Excellent service!

Frankie Johnson was our senior service advisor. She is top notch. She thoroughly explained the issues with our vehicle and presented multiple viable solutions. She is very knowledgeable and personable. Highly recommend.

This dealership service department is like no other I have known. BMW owners are treated like guests, and the operation works like clockwork - on time and at or below cost estimates. My Service Advisor, Frankie Johnson, is the best there is.

great place, A+ service

Great service!

Excellent experience at this dealership. James Duerbeck is a very knowledgeable and engaging salesman. I would highly recommend him to anyone seeking to acquire a BMW. His follow thru (which I believe separates a basic and exceptional salesperson) was on point.

I had a very pleasant experience buying a new BMW from the dealership. Jame Duerbeck is a straight shooter who does not play games. Besides the first face to face meeting, we were able to communicate and negotiate through email, text and phone until the delivery of the car which save me a lot of potential hassle.

Every staff member at BMW Fairfax went out of their way to thank us for coming out and helping out every way. I especially want to recognize John Hayes and Brian Markulin for helping me select the best car for my needs and helping getting the deal closed quickly. Well done BMW Fairfax! Bill H.

One of the nicest car shopping experiences. Finance department was very helpful. I recommend this dealership.

Great place, nice people there! Visited service too and they were most helpful

I have been brining my BMW at the BMW of Fairfax many times over the course of a few years and I can honestly say that customer service and the car service is outstanding! I am really happy with how they look into details to make sure that all necessary parts/services that are needed to keep my car in good driving condition has been communicated thoroughly to me and effectively repaired/serviced. Suhaylah was my service advisor and she is a wonderful person to work and she provided me with outstanding customer support! Thank you and keep up the good work BMW of Fairfax!!!

I arrived a few minutes prior to my appointment and was immediately taken care by my technician Jerrell Latham. I was also given a loaner which I requested for my appointment. This really allowed me to run other errands while my car was being serviced. It was an excellent day.

Everyone here is awesome from Justin (my sales guy) to Feroz (Finance) to Lucas (Service Manager and my new best friend). I'll be going to this dealership for life.

Great experience; price was very good, and was completed quickly

Excellent Service. This is the only BMW dealer I have ever used for service.

I very satisfied with the excellent service I have been receiving at BMW of Fairfax since 2012. They recently coordinated the replacement of my windshield motors with the warranty company after receiving an unfavorable response from an inexperienced claims processor. Great job Andrea.

Brian Markulin our Sales executive was great!!

Frankie continues to excel at customer service. I recently inquired about the status of a BMW rebate on my X1, and she immediately took care of my question, and provided me the necesary form to sign. it's always a pleasure to work with her. keep up the great service and see you next time! George Shultz Frankie Johnson has been my service advisor on all four BMWs I have owned and without a doubt the best one I have encountered at any other dealership. She is thorough, professional, and makes a sincere effort to ensure all your concerns are addressed. She also ensures you the customer get 100% satisfaction. I bought my last BMW from another dealer but there was no question i was going to BMW Fairfax for any service on it.

Great service from service write up to delivery.

Just bought my 4th new BMW from James Durebeck. Standup salesman who's truly an expert in the field. No pressure, facts only kind of guy. If you are interested in buying a BMW without the "let me get my manager" nonsense and lame sales tactics, go see James at BMW of Fairfax. James, lovvve my new '17 X4m40i !!

Very professional, on time service!

This is an outstanding dealership. James Deurbeck is probably the most professional person I have ever dealt with in any automobile dealership. He knows what he's doing, doesn't try to oversell anything, and has the ability to make a car buying or leasing experience a pleasurable one. I highly recommend this BMW dealership and Mr. Deurbeck to anyone contemplating the purchase or lease of a BMW.

I purchased 4 BMW's in the last two years from BMW of Fairfax, got our 2 new 328i this week. Awesome dealership, great sales, management and finance team. Huge inventory. Thanks to Brian and Maryam. I cannot even think about going anywhere else. Thanks once again for making the process smoother every time.

My service experience was excellent. My service adviser Leon was helpful and courteous and I felt I could trust him regarding the service my BMW X3 needed. The entire atmosphere is comfortable and professional and I will continue to service my car there.

Great Experience, vehicle ready and clean when promised. Kudos to my Advisor Leon.

BMW dealer, with friendly customer service and nice selection of vehicles. It got my attention that I wasn't offered even water. Been in other BMW dealers and this is a first.

I went in without an appointment and was taken care of in a timely matter. This was my second time at the Fairfax location and I am pleased with everything they did. John B.

I have fired several other BMW dealerships in the past because of poor performance; however, I have been with Fairfax BMW for the last five years and continue going back, largely due to Konrad Malinowski's dedicated efforts to always deliver what he promises. Service was prompt and efficient, customer waiting area is very nice, to include a small "café" where you can actually order hot breakfast and lunch. Only drawback is the price, but that's what you get when you go to a dealer; however, I know I'm getting quality parts and knowledgeable service--something I can't say elsewhere.

Henry Garcia was very communicative, pleasant and professional. Would recommend working with him if you are ever at BMW Fairfax Body Shop.

I have been going to Fairfax BMW Service Center since I purchased my car in 2011 and I've never had a problem. The have kept my car running like new. Andreea Rebaltescu has always been my service advisor and I've always felt she has gone above and beyond to make sure I get excellent service and that I am happy with the final outcome and completely satisfied. I recommend all my BMW owners/friends to contact Fairfax BMW service for all their service needs and more.

My service experience was excellent. The whole operation is busy yet run like a well-oiled machine. My rep, Andreea, was attentive and responsive. The service center is clean and comfortable and stocked with snacks to make the wait pleasant. I had a great loaner car while mine was being serviced. My car was returned to me beautifully washed and looking new. All-in-all a great experience!

Alex met us in the parking lot. From start to finish he was a professional. He and the team met every need. Most expect to be at a dealership for hours on end. We were in and out in less than three hours. I would recommend this facility in the future.

This is a large and busy BMW center. But, I was treated like I was the only one there. I did not have an appointment, but drive in because a low tire light kept coming on. Jerell Latham took a very careful look and found a small nail. I had been in another service center where the tech just added air and sent me on my way. So the extra care taken at BMW Fairfax and by Jerell was appreciated. Great service!

Excellent dealership from sales to service. Outstanding waiting area while car is being serviced.

I purchased my 5 series earlier this year from BMW of Fairfax and had my first service appt. The service was great. I set my appt for Veterans Day and didn't think about all the other customers doing the same. Therefore, the service center was busy. I was told it would take 1.5 hrs due to high volume of customers but my car was ready in 45 mins. Customer service was great. Even the waiting area was relaxing with a cafe (food for purchase) and many complimentary beverages and snacks. I will continue having my car service at BMW of Fairfax. Great customer service everyone!!

Service center is excellent. Andreea Rebaltescu is my service manager and she is consistently exceeding expectations. The gal that works in the loaner office is always ready to help. The shop manager will remember who you are and make it feel like your local garage.

Excellent service. A good description on the work required and maintenance was done faster than expected at a lower cost than expected. Staff was courteous throughout.

Erika was relay nice, professional and helpful.

It was a pleasure working with the sales/finance folks at Fairfax BMW. Car buying/leasing is such a daunting task; however, everyone at Fairfax BMW was very friendly and attentive, making it a pleasant experience.

After a bad experience with a different car dealership, I visited your establishment and was greeted by the very friendly Justin Beadel. I told him what I was looking for, he showed me and we made the deal! Justin accommodated our crazy schedules to get everything finalized quickly and I couldn't be happier with my purchase and the service I received. Thank you!

Another excellent job done by BMW of Fairfax. A pleasure to deal with Frankie and the service team.

Talk to Konrad service representative. He is the guy you ever looking for he will take care you in advance what you need.

My wife and I purchased a 2016 Subaru WRX STI from Mr. Alex Zelkin last Friday evening. Over the years we have purchased quite a few vehicles, it has never been as painless as our dealing with Mr Zelkin and Mr. Caprio. They were both personable and able to answer all of our questions. I could not have asked for a better car buying experience. Thanks, Mark Shadle

Great place. Quick service and friendly staff. I would recommend BMW Fairfax if you want quality service.

Henrry @ Body Shop did a great job on my X5. Thank you!

BMW of Fairfax VA did a great job. I like the fact that Allen Capaldi (my service consultant) texted me and kept me informed of what they were doing with the car almost every day. Also they check the car for other possible issues. They are all very Curtis and do their job in the best possible way.

I decided to stay with BMW Fairfax for a second time in four years time since they are the most reliable dealership that I have encountered. James Duerbeck is truly an exceptional sales person as he clearly knows the ultimate driving machine inside out. The high level of professionalism and expertise was commendable. We were offered the most competitive quote. Purchase experience was stress-free, enjoyable and transparent. I would recommend this dealership to anyone.

Another great experience with Frankie Johnson as my service advisor at BMW of Fairfax. I am relying on her to keep my 2001 Z3 in excellent condition, which she continued to do with its recent service. Quick and convenient scheduling and efficient management on Frankie's part enabled me to wait in the very comfortable service lounge, and she navigated through the various specials I had to ensure I got the best possible price and discounts for my BMW car club membership. I'll be back.

Excellent experience with the sales staff and finance office. Purchase process was smooth. Petri was excellent and answered all of my questions. Overall everyone was great!

Excellent service always from Erika, and everyone else --receptionist, cashier, valet--exemplifies the same high level of courtesy and helpfulness that I have come to enjoy with each visit. Customer waiting area is well maintained and very nice beverages are always available! Every BMW service associate ensures my visit is positive plus!

Frankie is a great person to deal with. She is very personable and keeps me, the customer, informed of progress and/or problems during a service appointment. She makes you feel like your service appointment is very important to her and she wants you to leave satisfied.

Never had a bad experience here. I have 4 older and newer BMWs and take all of them to BMW of Fairfax. One may think why pay the higher labor rates. In actuality, BMW of Fairfax labor rates are within a few dollars of any of the independent BMW specialist repair shops that I have checked in my area. I used to take my cars to independent shops, but while their labor rates have been rising every year, BMW of Fairfax labor rates have stayed pretty steady. On top of that they do excellent work and warranty it for 2 years, instead of the usual 1 year. Andreea my service adviser always is a pleasure to work with and very straight forward and honest. Suggest getting on the dealership's mailing list, because they send you great repair and service offers. I also while waiting use their their WIFI to get work done, and they offer free refreshments. Overall very happy with my decision.

I received excellent car service provided by Allen C. As always, his service was well provided and appreciated.

Once again I have to thank Thomas Cavey my Client Adviser for making the transfer of my i3 to a Hybrid X5 easy and painless...from the time I walked in to the time I walked I out I experienced total professionalism, from Thomas and the Fairfax tean, no delays, no frustrations with the process. This is my second or is it the third time I have worked with Thomas.?.In any case he truly is there to help you and make sure you get want to need and what you want. Shout out the Christian ...great Genius that helps make the transition into a BMW easy..and Jaafar in Finance the process has never been quicker, easier to understand

Once again I received excellent service from BMW of Fairfax in helping me trade my i3 for an X5 Hybrid. Shout out Client Advisor Thomas Cavey has been there when ever I have needed help with buying or leasing a new vehicle..he helped me with questions about the vehicle and made recommendations that have led me to make sound decisions on purchase or lease. He has helped me through this process several times not and has made the process easy and painless. The entire staff is responsive, not pushy, and receptive to your needs. Shout out to Christian the Genius I have dealt with on the last to BMW's I have purchased and the same to Jaafer in Finance that part of the process has never been faster or easier.

I've taken my car to BMW of Fairfax solely for the past 4 years and I don't regret it. Top notch, fast, dependable service. Great loaner availability. Comfortable waiting areas with complimentary drinks and snacks, also a place to buy a sandwich. EVERYONE is courteous and respectful. Great place to have your car fixed.

Laszlo took good care of me and my car, just like he always does!

Service advisor Andreea is very helpful. Professional and explained to me what's was going on with my car. I'll definitely go back to that dealer and ask Andreea for help.

Trevor Blackwell in the Body Shop was exceptional. He kept me informed of the entire repair process.

I hav been going to the BMW Fairfax for the last three years for my annual maintenance service. Each time I was treated professionalyl and with courtesy. The service is accomplished within two hours. My service manager is Mark Stout and I am very happy dealing with him.

I would like to commend BMW of Fairfax, and especially Frankie Johnson, for a throughly professional and timely job well done.

It has been a great experience working with Dennis. His pleasant demeanor, sense of calm, and willing to go extra mile is very appreciable. Yet he handled situations in professional manner without pushing. He has been available every time on phone or via email to provide information to help us make a decision. He got us in touch with Chris who helped us better understand the intricacies and wide ranging functionalities. Overall the car buying experience has been top notch!

Sue is the best advisor you've got she's very knowledgeable and customer service focused

This was my 2nd new car purchase from BMW of Fairfax. My client advisor was Asad Khan who I found to be very courteous and more importantly knowledgeable about the BMW products. He was able to accommodate me with a couple of changes to my build after the order went in and a service department change before delivery too. I really appreciated the no pressure/hassle approach from Asad and even from Finance when I was presented with a list of available options/services/warranties to consider during the final paperwork stage of the process. It was a great overall buying experience.

I love this location. Mark Stout is absolutely wonderful! From the beginning of my service experience to the end, Mark answers all of my questions, is prompt, professional, knowledgeable, and kind! Thank you Mark for all you do!!! Thank you BMW of Fairfax!

Another great on the fly service from my service manager, Lucas Sibold. Rusty nail ruined my run flat and he was able to accommodate a late in the drop off with a courtesy car until my new tire came in. Lucas is always professional, thorough and efficient.

I picked up something that punctured a tire on the car. I was in the same day and back out in a very short time. Fairfax BMW and Ms. Frankie Johnson in Service have always delivered superb customer care and terrific vehicle service.

BMW of Fairfax has always been efficient, friendly, and helpful.

Andreea my Rep, was Awesome. She took good care of my 7-series this time. I came for my annual inspection, and needed some other checkups. So I stuck around while it was being given attention. The waiting room is quiet and comfy, with several snack options to keep you content. The free wifi was great as well. They actually have two parts, a quiet area and a space with TVs available to watch. Either way, the trip was good. My car is well maintained and ready for more miles. Thanks, John A...

My new vehicle is the 4th 3rd I have bought at BMW of Fairfax. The sales consultants are friendly, courteous, very knowledgeable and the prices at BMW are the best in town.... I know, I did a lot of research before purchasing my most recent and it blows the competition out of the water, no lie. You will not regret dealing with the guys at BMW of Fairfax, wouldn't go anywhere else!!!!!

I couldn't be much happier with BMW of Fairfax - from our purchasing experience to the servicing they've done for us, they really are top notch in every way and we highly recommend them.

I bought a used X5d here in Aug'16 and was very pleased with the service. Our sales rep Rudy Herrera was very patient as we debated buying a used X5 vs X3, then a gas vs diesel engine. We landed a good price and the purchase process was smooth but very tedious (same paperwork with all dealers!). The car had a tank fluid issue within two days of purchase and the BMW team dealt with it immediately at their cost. Big difference when we you buy from an established dealer! Would not hestitate to recommend.

Fabulous experience with this dealership and with Brian Markulin our BMW car sales expert. Could not recommend them enough .Brian stayed well after closing hours on a Friday night to make sure that our 3 hour trip to Fairfax was worthwhile- that was much appreciated. And- I love my new 740! The sales experience was great and the delivery was better than anticipated. Thank you.

Fabulous experience with this dealership and with Brian Markulin our BMW car sales expert. Could not recommend them enough .Brian stayed well after closing hours on a Friday night to make sure that our 3 hour trip to Fairfax was worthwhile- that was much appreicated. And- I love my new 740! The sales experience was great and the delivery was better than anticpated. Thank you.

Great Job, and keep up with the good. Thanks for the no time waiting.

excellent service, stand up guys. Reasonable prices too.

This had to be the best buying process ever. Great customer service, attentive but not pushy, and efficiently quick. We bought a used car from their inventory and it wasn't a BMW but they treated us just like we were buying top of the line. Thank you for a wonderful experience.

Top notch service personnel. Lucas should win an award.

Erika Nelson was clear & concise in communications.

Very courteous and work was completed earlier than promised.

I have bought one new BMW and two late model used BMWs from BMW of Fairfax. I wouldn't keep going back if I didn't think I was being treated right. There are several BMW dealers and a number of independent dealers that specialize in BMWs so there are plenty of alternatives. BMW of Fairfax just seems to come up with good deals on good cars.

My car was expertly repaired and looks like new; you couldn't tell that there had been any body damage. The car operates appropriately with no problems. Henry, who handled my repairs, kept me informed of progress and went out of his way to be available to answer my questions. The car was delivered as promised. I will go back to them if I ever have a need for repairs.

It was convenient and relatively quick. It's in a good location so you can shop or grab a bite to eat while your car gets worked. They do have a nice and comfortable lobby area for waiting with refreshments and snacks as well. Overall I highly recommend this location & staff.

Great experience. James was fantastic. Looking forward to another car buying experience here

Give konrad a raise, quick service experience was great

I have had a good experience in almost all of service issues as well as the buying experience.

Frankie was great! I have a pretty painful warranty but she got everything taken care of for me! I didn't have to do a thing. Great loner car. Overall the best. Have been to other dealers around town, and will stay with Fairfax even if they are a bit farther from home.

My cliEnt advisor, Dennis Tabligan, did an excellent job helping me with leasing my new X1. He was knowledgable on the BMW vehicles, and never tried to push me for a decision, his professionalism made my car shopping experience effortless. Additionally, I was able to get a great deal for my trade-in car. The overall experience at BMW of Fairfax was pleasant, I would definitely recommend it to my friends and family. Thank you, Dennis!

BMW Fairfax makes you feel right at home from the moment you arrive and throughout your visit. They created a superb customer experience for me. They have an unbeatable combination of professionalism, expert knowledge, and hospitality.

At BMW of Fairfax they are great. My experiences with them are always very good. Everybody is very nice and friendly, the service advisors are really good, detailed oriented and keep you informed at all times. The facilities are great and most important of all the mechanics are amazing. They really know their job. I would not go any place else. Andrea was my service advisor and she was professional, polite, friendly, knowledgeable and kept me informed at all times.

As always my experience with BMW of Fairfax is great. The service people are great, the mechanics are really good, the facility is amazing, they treat you really good and keep you informed at all times. My service advisor was Andrea and se was great. Would not go anywhere else.

Had a great buying experience at BMW Fairfax with Mike F. (salesperson) and Andrew C. (Finance). They are very knowledgeable about the BMW vehicles, warranty, and maintenance products. Furthermore, Mike has been great in answering our post sale questions. I got out of the dealership purchasing our X5 in record time!!

Simple and easy experience, we were treated as VIP's.

I reached out to Fairfax BMW when there were great discounts on leases of i3s. Unfortunately, everyone else knew about the same discounts, so the stock of i3s was basically gone overnight. Tu Huynh worked for nearly two weeks to find my car, searching all over the Eastern US. His work paid off, I got a great car -- and oh by the way, the negotiation process was as easy and fair as I've seen in any time shopping for a car. Very happy with the whole experience from start to finish, and would definitely shop here again.

Always first class. My tech rep Andrea was perfect!

Great customer service. Very friendly and professional

Great experience at this dealership,extremely professional.Alex who helped me get 5 series for my wife was so knowledgeable.Spent less than 2hrs and walked out with our purchase.Would recommend Alex at the dealership.

The BMW was hard to find no big signs but hard to beat in excellent service.

Great and fast service. I was in and out with a clean car as well!

The service at this facility was extremely professional

Overall a terrific experience - promptly greeted and engaged in the showroom, pristine facility with nice amenities, no pressure sales process (much appreciated!), staff were very knowledgeable of the various models, seamless sales process and spent time going over the car features and setup after purchase. We'll definitely be back! Only negative (thus the 4-star rating) - the terms of the deal changed after Finance reviewed what the salesperson initially gave us - prefer no surprises

My overall experience was very good. It was easy to get an appointment and the service writer was fast.and efficient. She told me that it would be 2 hours to get my car done and she was right on the money. The waiting area was very nice and comfortable with complimentary snacks and drinks.

10 out of 10.

Very satisfied with the professionalism of BMW of Fairfax in servicing our 13-year old 330i. Scheduling was prompt and the car was ready as expected and cleaned well in a courtesy wash.

Great friendly service. Nice waiting area. Fixed me up and got me on my way!

BMW Fairfax is the best. I have been to other dealers/service providers and they should come and train with BMW Fairfax. I recommend them to all my friends when they are looking for a new vehicle.

I have been going to BMW of Fairfax for few years now and i had Andreea as my advisor most of the times, except the one time she was on maternity leave and i had a tire emergency and Konrad helped me. I am so thankful to have met such helpful and caring advisor that are always there for me with my busy schedule. Andreea was able to get me in everytime even the same day to fix my car and always had even a loaner for me ready. She is very ptofessional, always on time and helpful in any situation. She is the best! Honesly i dont know what i would do without her! I have been to Alexandria location but was never treated the same, i live close to that location but i will always continue to come to the Fairfax location for the best customer service! Thank you for your great service Andreea and Fairfax BMW!

Me and my family have bought 4 used cars, there is not other places were i will buy cars in the future! our sales man Jude was really nice he helped us thru the process. we had got really good deals! if you want to buy a car buy it with Jude is the man!

Terrific service as always. Met on schedule and inspection service began immediately.

Petr is fantastic at what he does. His product knowledge, lack of intention to waste my time and willingness to reach a truly beneficial deal for me and them made this sale a breeze. Jaffar is second to none when it came down to do the legalese and paperwork. He is extremely knowledgable of the vehicles and the financial offerings. Jaffar will honestly put you in the car with the best financial terms possible. I feel great about the car, the team at Fairfax BMW, and the deal as a whole. This has been the best experience I've ever had in a dealership; so much so that I ended up leasing 2 cars that same day.

I actually live almost 50 miles from BMW Fairfax, with other options that are closer for maintenance. Frankie Johnson is an incredible Service Advisor; professional, thorough, and treats my car like it is her own. Sometimes I wonder if I my brand loyalty to BMW is for the performance, or because of the superior maintenance I get that keeps it running like new.

The customer service at this dealership is great! Unlike many other dealerships I visited; I was greeted by various staff and was asked if they could be of any assistance even after telling them I was there for an appointment.

Allen Capaldi was simply outstanding and took great care of my vehicle. I'm a long-time BMW owner, but this was my first experience at BMW of Fairfax. Allen made me feel extremely comfortable, explained everything that would happen with my vehicle, and even took the time to tell me a little about himself -- which immediately put me at ease. He kept me informed on the status of my vehicle, and the work completed much earlier than anticipated. It's this level of customer care that I value and look for in a dealership. BMW of Fairfax is the undoubtedly the place to go in the DC-MD-VA area!

The customer service at this dealership is great! Unlike many other dealerships I visited; I was greeted by various staff and was asked if they could be of any assistance even after telling them I was there for an appointment.

Great overall experience since 5 yrs ago i have been going there!

My experiences in dealing with Ms. Johnson (Frankie), at BMW/Fairfax, have all been great! She has been extremely professional in explaining exactly what my vehicles need at any given time, while ensuring that repairs or servicings are handled quickly, and at scheduled times that best fit my ever changing schedule. She puts me at ease, knowing that my vehicles are getting the services they need to avoid un-costly repairs. Even though I have recently moved to Maryland, Frankie keeps me coming to Fairfax for my vehicles. I would recommend Frankie Johnson to anyone looking for quality service! Brian - Fort Washington, MD

We went to BMW of Fairfax already knowing what we wanted. We met Thomas in the parking lot and he was exceptional throughout the entire process. No haggles, no pressure. Couldn't have asked for a better experience.

Jerrell is a good man. I like working with him. He's very knowledgeable about BMWs and cars in general. He is also honest, fair and a good listener. Thank You for working at Fairfax BMW.

The entire process was very easy and I would definitely buy another car from them again.

BMW of Fairfax is an outstanding dealership with an excellent service department; Petr Mastny is great in sales and Frankie Johnson is equally good in service; I trust this team to take care of both me and my vehicles; in sum, Fairfax is what you would expect of BMW.

PerfectPerfectPerfectPerfectPerfectPerfectPerfectPerfectPerfectPerfect

I took my car in for oil change and other checks ups. My service by rep Lazzlo was great. I decided to wait and within the hour my car was done. Thank you for the fast service!

Shop performed routine 50K maintenance on my BMW 550i. They discovered two additional problems (oil leak at the alternator gasket and cracked control arm bushing) which required an additional day in the shop to repair. Service advisor provided text message updates and the dealership provided a well equipped loaner car. I am happy with the repairs and the overall experience.

I recently needed service on my 5 Series BMW and was also working with limited time to get everything taken care of. I had the pleasure of working with Frankie Johnson. Not only did she go the extra mile in making sure I had my car back quickly, she was also absolutely fantastic! I highly recommend her and will definitely be calling upon her excellent customer service for all future needs.

Excellent Services!!!!

The service was top-notch! My Service Advisor Jerell Latham was outstanding! Mark Stout, the service manager was superb!! I won't go anywhere else to get my services from here out.

BMW of Fairfax is one of the greatest dealerships in the world HANDS DOWN! Superior class and service all around. Last week I took my car in for service a 2000 528i and worked with Allen Capaldi as my Service Adviser. Allen is a really nice and understanding man who went out of his way to explain what was happening with my car. Ask for him when you go to service your car. He told me that my car needed over 9k in work and gave the option of how I wanted to proceed before doing any work. I decided to take my car over to the used lot to see what I could get for it. I worked with the Used Car Manager Qais and client adviser Rudy Herrera who are the nicest guys and both represent class personified. You cannot go wrong with these guys helping you. They appraised my car in 20 mins and said they would buy it even though it needed a ton of work. They helped put me in a slightly used well optioned 2016 328xi and gave me a really aggressive deal. I was in a hurry and they were able to get me out of the dealership in less than 2 hours! LET ME REPEAT 2 HOURS! Ferris the Finance Manager explained everything quickly and thoroughly and got me out of there quickly he is a really nice guy who got straight to the point. Mike Walker the General Manager has assembled a great and special team at this dealership. He should try to keep them on forever. If you want a used or new BMW make this your first stop. BMW of Fairfax will always be my first stop when buying a car from now on because this is the way buying a car should be like for everyone. I love my new car and cant wait to drive it everywhere.

Leon Zelensky my Service Advisor and Charles Barber, Service Manager, were spectacular and take care of all my needs and concerns. MY experience with BMW of Fairfax is always a pleasure...they are the TOP !!!

Very good experience. Very smooth process. No haggling. Reasonably priced. I would refer a friend, and would also purchase from them again as well.

Starting from the person at the front desk, you are treated like royalty. While waiting on our sales rep, several other sales associates stopped by to ask if we were comfortable or needed anything. They treat you well, regardless of whether you are their customer or someone else's customer. Very well trained sales associates..

Excellent work, especially by the technician Leon.

I've been going to BMW of Fairfax for years and have been impressed with the great service I always receive. Especially the last year and a half with my new service advisor. Frankie is top notch! Communication is clear and fast (whether by email or phone), and the outcome matches the results expected. Never any surprises, except good ones when they done a few extra things for no extra charge.

Ms. Frankie Johnson was a phenomenal dealer representative! She was thorough, communicative regarding the status of my vehicle and an all around joy to work with. I highly recommend having your vehicle serviced at BMW of Fairfax. Everyone takes pride in their work and they deliver exemplary customer service!

Our first time at BMW Fairfax. Frankie Johnson did everything she said she would do in exactly the time that she said she would do it. This is the essence of good customer service. End of story.

Ebi, the BMW sales person, is the best person to buying a car from or having just a consultation about the vehicles. 7 months ago I went to the dealership and asked him a lot of questions about the new car lease and I test drove a 228xi and that was all. Couple weeks ago I contacted him again after almost 6 months and I came up with more questions for the new and used cars to buy. He remembered me and all we have talked about before like it was yesterday! I visited the dealership next day and he was at the door waiting for me and greeted myself and my brother in the best way. We sat down and talked for a bit. Finally we found a solution to get the best deal and best car all together. He made the process of buying a car much much easier for me than I thought. Very respectful, polite, knowledgeable, understanding, and passionate person to work with. I highly recommend Ebi to anyone out there looking for a BMW in DMV Area. I'm totally satisfied with my 2016 3-series which I purchased last week. I love it! Thanks Ebi for all your hard work and the passion to help which you provided to me in a way that I'm not going to buy a car from someone else!

BMW of Fairfax is always professional in their dealings with their customers. They are expeditious in completing repair/service work and keep you abreast of the status of your vehicle at all times. My dealer representative, Ms. Frankie Johnson is excellent!I highly recommend them. Keep up the good work!

Andreea Rebaltescu provided outstanding customer service. Very attentitive !!

Danika is a great service provider. She is always pleasant and ready and willing to ensure I have the best experience possible!

Overall a very good experience. I have a 2007 BMW 335i coupe with 65,000 miles. I brought the care in to change the brakes and to look at the clutch. My service representative was Frankie Johnson. She was very positive and accommodating when I showed up to get my car serviced. She ensured that I received prompt service in understanding what maintenance my car was brought into the dealership to receive and any other lingering issues with the car that might possibly need to be looked at for diagnosis. We initially agreed to ~$1400 worth of service, which did not include brakes and clutch. This was $1400 worth of scheduled maintenance that had not been completed previously, but was recommended as part of the 60,000 mile maintenance. The next day I received an e-mail recommending the following services: 1. Replace all four (4) TPM sensors for the TPM Inactive message $687.60 2. Replace all of the taillight bulbs and left fog lamp bulb for yellow lamp failure message $357.62 3. Replace driver’s seat belt button $11.41 4. Replace front brake rotors, pads and sensor. Front brakes are at their final stage. $934.93 5. We are not recommending any repairs to the clutch. It is hydraulic and there are no adjustments that can be made. Let’s monitor this condition and address if it worsens. 6. Replace oil filter housing and cooler gaskets with a complete coolant flush. There is an active oil leak in the engine as a result of these gaskets being fatigued. $1396.49 7. Replace both rear tires. They are worn to minimum tread depth. $671.19 8. Complete power steering flush. Recommended every 30,000 miles. $194.49 9. Perform fuel induction service. Recommended annually. $204.90 10. Perform rear differential fluid exchange. Recommended every 60,000 miles. $196.70 I ended up completing the brake change and a few other services for ~$2800 for the total bill. The dealership did lend me a loaner car during the maintenance interval, and the car appears to be running well, not a huge difference (low miles on the car). The prices are on the "high" side for maintenance that can be completed locally for cheaper, but the prices and recommendations were not outrageous. Overall customer service experience was a 5 given Frankie's positive experience and the positive experience from the gentlemen that loaned me the car. The customer service reps really make a difference. The service on the car was good. One star deduction for price.

The Fairfax folks are polite, courteous, thorough, and thoughtful. Took care of routine service and even a minor repair. Very knowledgeable team.

very timely and excellent customer support; I was there unscheduled so I appreciated the helpful support

I've bought a few cars, but this is my first luxury car. I wanted to buy from a dealer that not only could stand behind their product but also was willing to spend time with me searching for the car. Fairfax BMW exceeded my expectations on all levels. From the minute I pulled into the parking lot, an associate was there to assist me. I worked with Justin Beadel. He knew the cars and inventory like the back of his hand, which made browsing the lot and asking millions of questions a cinch. He walked me through different models of BMWs, explained the difference between certain features, and worked with me to find the best car for me (Which turned out to not even be on the lot yet...!). I will highly recommend Justin and BMW Fairfax to any family or friend looking to purchase a BMW.

I went to BMW of Fairfax to buy a used Honda Civic. The way I was treated during my test drive, you would have thought I was buying a brand new BMW. What a first rate job. No sales hipe just open honest conversation about the car and the buying process. The salesman Mike was great and the manager Chip made sure I got the car I wanted.

The service was done on time as promised it was a passenger front door the outside look great but the inside is a little different front the original.

I was looking for a specific configuration of a Cadillac ATS that I could not find locally. Fairfax BMW had one and the price was great. The sales staff was courteous and knowledgeable and the buying experience wonderful. The Washington beltway experience was not so wonderful

Our whole buying and test drive experience was awesome. Sam helped us with the vehicle and Andrew with financing, both of them provided excellent customer service. Will definitely keep coming back here for future purchases!

Allen Capaldi is the BEST!!! Always very accommodating, friendly, and to-the-point. Thanks Allen, BMW is lucky to have you!!!

Great service at BMW Fairfax. This was my first time at this location. Someone was there to greet me immediately when I arrived. My service advisor was professional and very friendly. The waiting area was clean and comfortable with refreshments. I had the annual maintenance done on my car. The work was completed in a timely manner. Overall, great experience. Will definitely return.

excellent all around experience working with Thomas Cavey and the BMW Fairfax sales team. I The process was professional, quick and painless. The delivery process with finance and the detail team was easy ..no fuss....no extra ..time spent to get through the process. This is my third car with BMA Fairfax and second opportunity to work with Thomas Cavey...recommend him to any one looking for "easy

I have had two transactions with BMW of Fairfax. One three years ago when I leased a 328 and then in. June when I decided to buy that car. Both times the negotiations were straight forward. I did not fee manipulated. When I met the the finance person to finalize the deal, I was presented with add on options. At no time was there a hard sell or pressure. I really appreciated that.

Excellent experience working with Thomas Cavey and the BMW Fairfax team in leasing a BMWi3.....This is my third car from BMW of Fairfax and second opportunity to work with Thomas. Thomas made the process easy and painless and the finance and delivery team were very professional and helpful. So far extremely happy with the i3...it has taken me just about every place I needed to go in the Fairfax region without getting close to the edge in battery range... This is also a fun car ...very quiet...nimble .....and well produced.... Thanks Thomas..and BMW Fairfax

Leon is the best service advisor! I only ever take my BMW to him for service, and I never have any issues.

I always know that my car and I will receive the best service from the team at Fairfax. Prompt and thoroughly service while remaining friendly with my family and I.

I just purchased a 2016 328i and leased a 2016 228i. The sales staff were excellent (especially Jim Sabo, Maryam Malikyar and Christian Arostegui). This Dealership treated us with first class service.

Excellent Customer Service from Mark Stout!!! Extremely professional and I couldn't be happier with service he and other associates have provided. Highly recommended! Job well done Mr. Stout!

Always very professional. Great service! Facility is clean and welcoming.

Beyond expectations! Great service, very nice people, and everything was done in a timely manner

The customer service that I received was awesome. Mr. Jerrell Latham made sure that my car received the maximum care and attention. I walked away feeling excellent about the services provided and I will return in the future. Thank you. Sheva A.

For my first BMW purchase, I could not be happier with the experience at Fairfax. The staff was friendly- not in the overly salesmanship way, but as down to earth, BMW enthusiast. The negotiations were simple and straight forward. After the sale, they followed up and were quick to respond to inquiries. If you are even considering a BMW, go to Fairfax first.

I had a bunch of trouble with financing and insurance given I am new to the country; but the team provided me some great information to figure it out. Also, Justin who was the person who helped me on this, was fully committed in getting me the car I wanted instead of selling a higher end car. No shrewd salesmanship, and aligning to customer needs - really loved the experience. Of course, the car is an absolute dream!

Timely, painless, with friendly staff and service professionals.

Good Morning, James! First, I apologize for the informality of an email ? you really deserve a handwritten note. But, for the sake of a timely response, I thought an email would suffice. Thank you so much for the attention and care you provided during the delivery of my new BMW 235i Convertible. We?ve bought countless cars ? many of them BMWs ? and I readily admit that I never to this day have felt compelled to write a personal note to our salesman. But, I really felt differently about this delivery. This note of thanks is most definitely warranted. From the entire sales experience with Dan, my husband, to the delivery to me, under your care we had perhaps the best experience in many years of purchasing cars from BMW Fairfax. Dan always has a lot of questions and lots of demands and I know you handled all of those, and more, with diplomacy and ease. He can be a tough customer and making him happy isn?t always easy. You made him happy. But, this is really about me thanking you. From personally picking me up at the Metro to take delivery of the car to the very deliberate review and training on all of the car?s capabilities, you are a true professional. I know you were juggling constantly yesterday afternoon and I really appreciated your attention. As I was talking with Dan last night after I picked up the car, there was another really important difference and nuance to how you delivered this car to me. You love BMWs as much as we do! Not only do you enjoy the cars, but you drive them ? enthusiastically ? and you know how they work and how to get the best experience from driving them. I never really had a salesman who not only believed in the product they sold but also was such a strong consumer and advocate themselves of the product. I learned so much from you in such a short time yesterday afternoon ? I was telling Dan things he never even knew (he was jealous) ? Also, I really just enjoyed the fact that you were as happy for me getting this car as I was for taking delivery of it. Finally, something you said will stick with me and I?ll use it in the future. Unless you really know how the car works, inside and out, you?re never going to experience the full joy of driving the car and being engaged in the driving experience. As I drove to Haymarket from the dealership last night, I definitely felt those words shine through. I LOVE THIS CAR! Thank you so much and I know we?ll see you again for the next BMW(s), James. Enjoy your day! Best, Lori

great and efficient service. also customer service from Lucas was exceptional.

Had the pleasure of dealing with Suhaylah at the service department when I brought in my BMW for repairs. I would highly recommend her and this dealership! Excellent communication, fast service, friendly, and very accommodating. I was lent a loaner (make sure to schedule one in advance if you need it ) since I required multiple repairs on my vehicle. I received a phone call later on explaining everything that was done and that it would be finished the next day. I picked it up the following morning (after receiving a courteous message confirming it was ready for pick up) and was asked if I needed any further clarification on anything. It was a very smooth process and everyone I spoke with was friendly and courteous. I would gladly recommend BMW of Fairfax to anyone!

Frankie Johnson, one of the most knowledgeable BMW service advisors I've ever met, is the main reason I've taken and will always take my cars to BMW of Fairfax. She's polite, smart, knows her cars and honest (which is rare). She'll tell you exactly what is wrong with your car and what it will cost to fix it before she has her techs do the work. Additionally, she treats you like family, not a customer. She always asks about my dog (Xander) and loves on him if I do bring him in. If you've got issues with your BMW, take your car to Frankie. She's downright amazing. We and our BMW will never go anywhere else.

Fairfax BMW has been taking care of my car for over 3 years now and has done an excellent job. I've gotten loaner cars when needed and the work was done on time, plus the car was always washed before return.

I just had my i3 serviced and as usual the service was excellent. My service advisor is Frankie Johnson and she has consistently been a true pro and takes excellent care of my cars. I'm all fixed up and out of the shop and zooming down the road!

This has always been the best dealership experience I've had. Everyone is very knowledgeable, and best of all they actually SUPPORT THEIR EV PROGRAM! Most manufacturers/dealerships will steer you away at all costs from EVs. Not BMW! They are the second leader after Tesla in the EV industry. The service center is also really nice. Allen is always my go to guy. Very nice. They're very professional here and really take customer satisfaction seriously. They even started a new email status notification system on the progress of your maintenance. The waiting area is super nice, free food and drinks for customers. Very clean bathrooms. Will be a loyal customer for years to come. Thankfully I have almost no maintenance on my i3 😜

Working with one service team has been great. He knows me and knows my car. He goes to great lengths to make me feel like he is 100% in the game when I need aervice for my vehicle.

I went to BMW of Fairfax for a used SUV. They introduced me to Alex Zelkin. Very nice salesperson, easy going, good sense of humor, very knowledgeable about cars on the market. Once he realized I was serious about the car, he took excellent care of me. Ensured it was cleaned up and ready to go. The entire process only took a couple of hours--not a lot of haggling necessary. I had my own financing but they offered a highly competitive rate that was just .11% higher than what I got from my credit union. With that experience I believe they are fair and don't indulge in shady practices. I got a great vehicle. Although I didn't not get a BMW, I felt like I got BMW service. Definitely would recommend shopping there.

I just leased a 2016 640i Gran Coupe from BMW of Fairfax and couldn't be happier! This was by far the best car buying experience I have ever had! Everyone is so friendly and professional and the car buying process was easy and organized. From my appointment to go test drive the car, to the one-on-one demonstration I got to go over all of the features of my new car, I was treated with respect from professionals who know their stuff. Management of the dealership is clearly on point. If you're in the market for a new or used BMW be sure to go to BMW of Fairfax!

I just leased a 2016 640i Gran Coupe from BMW of Fairfax and couldn't be happier! This was by far the best car buying experience I have ever had! Everyone is so friendly and professional and the car buying process was easy and organized. From my appointment to go test drive the car, to the one-on-one demonstration I got to go over all of the features of my new car, I was treated with respect from professionals who know their stuff. Management of the dealership is clearly on point. If you're in the market for a new or used BMW be sure to go to BMW of Fairfax!

Went in for 50k service, and asked for Frankie. She arranged loaner (nice, new 328i), and had a tech quickly look at car for estimate. Cost was higher than I expected, but she explained that original warrantee had expired a few months ago, and despite extended warrantee, many thing were no longer covered. She explained work to be done in detail and costs, and in the end we felt comfortable that required work was being done at fair price. Work was completed as promised by later the same day. Car was washed and vacuumed. When we lost the invoice, Frankie followed up the next day with an email copy. Frankie and BMW of Fairfax did an excellent job, and we were very satisfied.

Jerrell is the best service manager. He delivers extremely great service. Thank you for EXCELLENT service to my BMW X-4. Everyone at Fairfax BMW stays professional and provides outstanding customer service. Five Stars

Robert is the best mechanic and so honest and very diligent! Allen Cipaldi customer service is fantastic - he always takes care of me and does so efficiently and professionally!

In and out for service as expected. Courtesy staffs and very clean facilities.

My service representative is always attentive and always looks out for my best interest.

Petr, our sales representative, was extremely knowledgeable and even though we stayed past closing he never once made us feel rushed as we decided which car to purchase. He even helped entertain our two little girls! Best sales rep and would recommend him and the dealership to anyone.

Frankie is the best!! This is my first time with Frankie as my advisor and I am totally impressed with her knowledge and attention to detail. She discussed the problem with me and explained what to expect. She delivered on everything she said she would do and some. She made me feel I was her most important customer although I know she treats all her customers the same way. I will definitely look for her again on my next visit to Fairfax BMW..

Always great service!

I am very happy with the time and attention I receive from my new service representative, Frankie. She explains clearly what is necessary for your vehicle to operate properly. She is great!

Pleasant and satisfying

Ms. Frankie Johnson is the Best in the business. She is the reason I keep coming back. I took a few extra minutes to watch her with other customers, WOW she gets an A+ in customer service. She makes you feel as if you are the only customer. As long as she is there, I will keep coming back. SUPERB CUSTOMER SERVICE.....

From the moment I arrived I was treated respectfully and promptly first time at this service station and was very satisfied.

The service guy knew I had a limited window and was able to get the service done on my car in time, including a car wash! I was very appreciative and I know he worked hard as there were a lot of cars being serviced that day.

This is the 5th car I've bought from BMW of Fairfax, and the 5th car sold to me by Petr Mastney. As usual, Petr had a list of potential cars to show me, the financial paperwork was ready and the process took under 90 minutes. Petr and the BMW Fairfax team make the buying process easy and enjoyable. A great group, and I'll see them in a few years for my 6th car!

had brake fluid replaced and wheel alignment; can't comment on quality yet since hard to see at this time.

My experience overall was and is consistently great - thanks to my service person Leon. He is knowledgeable, trustworthy and I feel he has my best interest first. Leon keeps me promptly informed and he has a friendly/personable disposition. Leon is an asset to BMW!

Very happy with my experience at Fairfax BMW. Very responsive and helpful. Everything moved fairly effortlessly.

An accident is always unfortunate and not something enjoyable to deal with. Henry was so helpful and made the experience as easy as it could be on me. My car looked great when I picked it up.

Allen made my day. I had too many unpleasant and bad experience with this particular location before and was the least favorite place to visit, HOWEVER, Allen made me changing my perspective anout this place. He took care of me from the beginning to end of the process professionaly yet friendly. Just because of Allen, i will give this place 5 stars instead of 1.

Excellent and fast service with great communication!

I have not always had a good experience in the always busy service center of BMW FAIRFAX. This past one made me write a review for them. I had a flat tire and they were closing in half an hour. I was expecting the worse. But even so, they not only found me a loaner without much fuss, they also were very warm and apologetic about the closing time rush. In the end they let me keep the loaner for two extra days as I was busy the whole weekend with work! :)

Sales person was very polite and process was great. thanks.

Brought my X5 in for an oil leak under warranty-- Konrad and his technician Rafael identified a larger, more difficult issue (Still under warranty) and had it repaired without protest. I've worked with other dealers on other cars that would simply have waited until the concern went out of warranty then charged me for it. The ethic here is exceptional. I recommend if you're looking for service, Konrad should be your go-to man.

Brought my Z4 in for alignment. Technicians tested it and found it was good as is. No charge since they didn't have to re-align the car.

Great experience !!!!Great customer service !!!!!!!!!!!!!!!!!!!

Had a driveshaft break on my X5 on a Saturday afternoon. BMW of Fairfax helped arrange a tow, quickly got me a loaner, and got me back out for my weekend within an hour of the incident. The X5 was repaired quickly. Jerrell did a great job handling my situation from start to finish.

Allen Capaldi was an excellent service advisor, making the experience pleasant and efficient.

Came in without appt for light on. Was handled promptly and courteously

Thank you Mr. Jerell Latham for your professionalism; and, I look forward to working with in the future for my 5 series maintenance/repair needs.

I would highly recommend Mark for any service needs at BMW of Fairfax

They are always available and know what the problem is.......

I LOVE my BMW!!! Alex was extremely helpful in finding the perfect car for me. I was looking for a used 328i Xdrive with lots of safety features/options and low miles...along with a light leather interior (tall order). Alex kept me informed additions to the inventory and found just the right one. Faris (sp?) at the financing department thoroughly explained everything and gave good advice. Can't say enough. They made buyi9ng a used car a pleasant experience.

My SA was great, Frankie. She was great with keeping me up to date on the situation and when the car would be ready. Kudos to her.

Love my car & this dealership! So long as they continue to treat me right, I will continue to buy from them.

If you have to have someone bump into your car, at least BMW of Fairfax can make the experience as pleasant as it can possibly be. My service tech, Trevor, was wonderful -- knowledgeable, clear, efficient, patient. His understood my insurance company's procedures and was certainly able to explain them better than the company's own representatives! The car is in fantastic shape (a friend said it was "the newest-looking old car" they'd ever seen after I got it back from the shop,in perfect shape, cleaned, waxed, and gleaming. Over almost twenty years, I have always had a great experience with Fairfax BMW, and this was no exception. I love their process of texting and emailing you your car's status at frequent intervals. Very clear and transparent procedure! Can't say enough good about this place.

Great experience overall. My salesperson, Alan, was nice, informative, and not pushy at all. The car was priced aggressively and the no-haggle sale was an easy decision given the good price. The finance rep explained options well and ran the transaction quickly and without pressure. After visiting multiple Mercedes and BMW dealers, Fairfax BMW won my business for their great car, price, and customer service. Their facility is a little small and old feeling compared to competitors--but that's a minor concession to make in the overall experience.

We were able to do a lot through the internet and on the phone so that when I came in the sales person knew exactly what I wanted and they were able to get it for me in a week. Friendly, efficient and helpful. All one could ask for!

I set up an appt. with BMW Fairfax to look at a specific 525i xDrive. I had found several identical cars with the same model, packages, options and colors from a few local dealerships. The only dealership that posted a no-haggle discount was BMW Fairfax. I received additional discounts from USAA and within 10 minutes of walking in the dealership, I knew the exact price of the car I'd be buying, and it was a really good deal. From that point, the test drive and the follow-on appointment was a breeze and we were out of there in about one hour. Very friendly and efficient staff. Our salesman showed us just about every feature on the car before we left. He was great!

Done in a timely manner Very professional and courteous service

Sam is the coolest guy to work with...His team had me in and out within and hour on a busy Saturday....Process was smooth and friendly plus they had a sincere respect for my time. Needless to say, the car had a great price with a great rate! Thank you!

I loved purchasing a car from BMW of Fairfax. Jude was super responsive via email and text which made the whole experience much more efficient. I was at a conference all week, so heading to the dealership to deal with the typical sales mess was out of the question. Who wants to deal with that crap anyway, not this Lady! Jude was extremely helpful through the process without being pushy. When I initially inquired about the vehicle they set up a test drive for me. The car was out front when arrived and away we went. He knew exactly what I was looking for and offered alternatives based on inventory as other options became available. When it came time to chose a car and start the purchase process, I was able to handle everything over email. When I came in to sign the papers and pick up the car everything was ready to go. I really can't recommend him enough. Thanks for making the purchase of my "mom car" easy!

Leon is terrific. I had an unexpected service need and he came through!

I actually enjoy servicing my car here because the work is perfect and the lounge is very clean and comfortable

The service personnel are professional and well educated to help clarify the details of the service & my needs.

excellent service. friendly conversations. They really know how make you feel at home.

My service guy was very thorough and honest about the service needed which was appreciated because BMW service is not cheap. He pointed out that some repairs needed immediate attention and others could wait. I hope Mark stays with the Fairfax BMW service because I have gone through 5 service individuals and it would be nice to stay with someone who understands my car and can advise me as to when it is time to start looking for another BMW.

LOVE Fairfax BMW service and sales I have purchased 2 cars from there, and am looking at a third. Excellent customer service! The service department is fabulous, always easy, always have a loaner available when necessary, and Lucas Siebold is wonderful.

I always dread going to the dealer for maintenance because of bad past experiences but since I have found a service rep who actually listens to me, my comfort level has soared. Limited upselling and giving just what my vehicle needs is so important and I was very pleased with my last service.

We received a much-appreciated reminder card that our State Inspection was due in April. Remembering that no appointment was necessary, we went to the service department of BMW Fairfax and were greeted immediately by our friendly service consultant. Our vehicle was inspected, washed, and ready for us within an hour.

My experience was awesome.the sale went so smooth everything was prepared ahead of time. I didn't have to wait for anything. Dennis made things go smooth. I thank him for that

Was nice and clean facility and guy who help was really nice and professional

Great service and nice people. They even managed to get me a loaner even though I hadn't reserved one!

My customer service agent was knowledgeable, friendly and professional. Although I had to get a lot of expensive repairs, everything was explained in-depth and it was less expensive than another BMW dealership I went to.

I traded in my BMW 328i for the new 2016 X1. Ebi was extremely helpful in explaining and helping me decide on the right choice for my experience. It was a very smooth sales transaction and took very little time even through the finance department. I will definitely make my future purchases through Ebi and BMW of Fairfax.

I recently purchased a BMW X 1 from BMW of Fairfax. The experience was great! Everyone was so professionalism and helpful. We were able to get everything done within a couple of hours, which is a dream especially on Saturdays. Our rep, Mike, was awesome! I am super happy with the service, and my new car is a fantastic. And, Feroz was just amazing. He worked hard to get us an excellent rate. Thanks so much for all your great work! I love my new car. Tesha

I recently purchased a BMW X 1 from BMW of Fairfax. The experience was great! Everyone was so professionalism and helpful. We were able to get everything done within a couple of hours, which is a dream especially on Saturdays. Our rep, Mike, was awesome! I am super happy with the service, and my new car is a fantastic. And, Feroz was just amazing. He worked hard to get us an excellent rate. Thanks so much for all your great work! I love my new car. Tesha

Service was courteous and timely. Waiting area was comfortable with coffee, soft drinks and snacks. My service rep was professional and prompt.

Ask for Rudy! Perfect customer service and great handling. You will be very happy. This is our dealer of choice.

Leon was professional and courteous. Looking forward to working with him going forward.

Susie Whitaker went above and beyond to keep me informed on my car as it was being worked on, and to resolve and issue with my insurance company. She fought harder for me on my claim than USAA did. Excellent job.

We are excited about our new BMW! Brian Markulin made the entire process easy and hassle free. Brian located the car we wanted and had it onsite in less than 48 hours. Brian took over an hour to explain all of the key features of our new BMW to us in an easy to understand and patient manner. By far the best new car overview that we have ever had!

Time and time again, BMW Fairfax does an excellent job servicing my vehicle.

Service advisor Frankie Johnson is terrific !! My parking switch was replaced in less than an hour.

Straight forward and simple pricing policy, which makes the process painless and easy!

I love my BMW X3 i28 so much! And, last week we celebrated Bemi'' (her name now) first year birthday! So, I took her for her 1st year maintenance which lasted a little more than a hour. I have not even had finished reading my paper and shipping my coffee; when, they told me that my car was ready and washed. On the top of it, they had already renew my yearly inspection tag, so I would not have to go to an inspection service later in the month! Thank you BMW of Fairfax! You have incredible people in your company in addition to incredible machines. I am so happy I 'have bought my car from you!

This was the first time I used this dealership for service and was treated as if I had been a regular and log-term customer, The service writer was professional and knowledgeable.

Service was fine; however, the estimate for the repair of the 'thigh extender' seat motor problem of $1030 is way excessive!!! Also, I think the "shop charge for repair order" of $47.50 is way excessive as well !! I do not think that 'shop supplies' like rags, disposal of oil etc. could or should be this pricey!!

Wonderful people to work with, and a terrific experience overall. I love the drive-in garage, too!

The only reason I went to this car dealer is that I had been there before with my son and had a lady assigned to me. When I saw that you had women helping women buy a car, I said this is the place I am buying my car. My experience with that lady almost two years ago left a memory in my mind and we stayed in touch during that time. So when I decided that my old BMW was giving me too much grief, I decided to go back and request for an appointment with her. My son and I returned and I bought a 320I a loaner with 6,810 miles with a loan for 72 months at 1% with maintenance, road side assistance and some other warranty for the length of the loan on the car. I loved your other associates as well, very kind, great service, friendly and professional. A most wonderful and memorable experience. I also had my car fixed by your body shop years ago as a result of an accident. I had a marvelous experience then as well selling a house to one of your associates, Charles Barber. I am a Realtor.

Frankie Johnson has been my service manager for nearly 10 years now. Frankie's service and attention to detail is excellent. She truly cares about her customers and their cars.

Customer service was excellent, the shuttle driver made my daughter & I comfortable. Always love the kindness of Mr Leon Zelensky.

A customer of BMW of Fairfax for over 20 years, I have always been very impressed with the excellent service I have received, both when purchasing a vehicle and when having it serviced. Service Advisor, Leon Zelensky, is really outstanding!

I have leased 2 cars from BMW of Fairfax. The most recent is a beautiful X6. Both experiences were easy and pleasant mostly due to the outstanding service provided by Brian Markulin. He patiently ran numbers on multiple vehicles as I contemplated my next lease. I mean he even shared his snacks! The dealership is spotless with very friendly staff. Even though BMW of Fairfax is definitely out of the way for me, I will continue to get my cars from them.

Quick efficient and thorough. Frankie was courteous and pleasant. Nice to not have no bill.

Excellent Service as usual. All extended warranty communication done by service rep. Kept me informed. Thanks Danika!!!!!

Always very positive, when it comes to staff, their attitude, technical knowledge, patience in almost every situation, ability to help or at least make you to understand if helping isn't possible.

great experience - buying my first BMW from Fairfax brunch (Client advisor Brian Markulin) - He was professional, very friendly!

Ms. Frankie Johnson is second to no one! Robert, the technician is by far the best in the industry. Together, they are better than any print or television add for BMW. They are truly the very best!

I had a wonderful experience buying my first BMW from them. I bought my car from Kenny and he went above and beyond to make sure it was exactly what I wanted. The customer service at BMW of Fairfax is top notch. They sent a tow truck to my house to help me take my previous car to Carmax, free of charge. I would highly recommend BMW of Fairfax.

Excellent service and prompt. I was having allergy problems. They took me to get medicine while my service was being done. Great customer service. Love bmw. Thank you!!!

I just want to thank my CA, James Duerbeck at BMW of Fairfax for helping me to get my BMW. I've dealt with many CAs but, James is the best. I was referred to him by another brand dealership CA. James always gave me the straight forward answers, and always responded quickly. He took care of me start to finish to make sure that everything was in my satisfaction. I highly recommend him in BMW of Fairfax!

Great service, always friendly people very helpful, even the mechanics are awesome, I came in for an emergency and they took care of my right away. I was in and out very fast.

Henry from the collision department fought for almost 2 months with the insurance company of the individual that hit me to get the repair approval that met BMW standards

I did not intend to purchase a car the day I started looking however my sales person, Michael Navidi, was not discouraged that I was "just looking". I shared with him what I wanted and I was going to wait until I found the car that was right for me. Michael continued to search for the car with the features I wanted, even after I left the dealership. He called me the next morning and I purchased the car the next day, four month sooner than I expected.

A good service. The dealer is professional, patient and kind. They have a lot of certified BMW cars.

Service was fast and efficient and the service technician, Ron Wagner was very friendly.

Service is reliably great at BMW of Fairfax - prompt, courteous, and reasonable. Service and financing of my new X1 were much better than sales was.

My wife & I got excellent service at this dealership. Sales & office staff were courteous & friendly. Gave us all the information we needed to make our decision.

I bought a pre-owned Porsche from BMW of Fairfax and worked with Chip Geppi and Alex Zelkin. Both couldn't have been nicer, knowledgeable (even though it wasn't a BMW), responsive, and accommodating (I live in NY). They even came in on Sunday when the dealership was closed so I could pick up the car to work with my schedule. Highly recommended.

Mark Stout made my experience memorable and comfortable from start to finish. His honesty and sincerity were most appreciated. He advised what my car needed and what could be taken care of at my next service visit, putting me at ease with my BMW and assured me it was restored back to factory settings. I live in the DC area and will make the trip to Fairfax every time to be advised my Mark.

Great purchase experience on used non-BMW vehicle. Found car on AutoTrader and was met at dealership by Alex Zelkin to look at vehicle and take a test drive. Alex had done his homework on the brand and was familiar with the history of this particular car. Financing was arranged through Andrew Caprio. Both of these gentlemen were great. Overall experience was excellent.

I bought a X4 on April 7, the had an excellent experience with BMW Dealer Fairfax. I am especially grateful to Josh Moskowitz for your advice to choose my best option and auto financing. Great service!!

My son and I went in to look at a used car that we had seen on line. We ended up purchasing the car. The dealership had spent about $2,000 fixing up the car before it was placed for sale, and they threw in a 6-month warrantee for free. The car had just passed inspection, and although we had to wait for the car to be detailed, the experience was otherwise smooth. Probably paid close to top dollar for the vehicle, but believe we got a reliable used car in the process. Would recommend this place for anyone looking to purchase a used car.

Took my new 640xi in without an appointment to get a couple of minor fixes (tire warning, etc.). As Erica is my go to person, I asked for her. I was out of there in 30 minutes with everything fixed and my car cleaned inside and out. What service! It should be noted that I've had a couple of poor experiences here in the past. Had it not been for Erica sort of taking over my account, I would not have bought this car from Fairfax BMW. She's awesome and as long as she's there, I am too.

Amazing work great experience I would definitely come back thank you so much would definitely come back with no hesitation thanks again.

I gave 5 stars because of my excellent service advisor, Miss Frankie Johnson. She goes above and beyond to take care of you and provides superb customer service. She is extremely knowledgeable and kind, so ask for Frankie when getting your car serviced there!

I LOVE my X3! this is the second X3 I have owned, both purchased while living in Germany. I brought my X3 in for maintenance and to check some gauges - Excellent customer service, answered all my questions - I felt like I was at the German dealer again! And, after all the maintenance, diagnostics and repairs that it needed, I am VERY pleased to say my X3 sounds and runs better than when I first took possession of it. Wow! When I first received my X3, I thought they had accidentally put the sport package on it as it was so loud. After my recent maintenance - you would never know it was that loud - ever! I love BMW of Fairfax and Erika is TERRIFIC! Thank you

First of all. BMW is always overpriced for service. That is not unique to this dealership. I have used this shop for many years and have been very satisfied. On this particular visit I had routine maintenance, safety and emissions inspections and needed to the trunk latch fixed. It wasn't opening as designed. When the car was done I used the key fob to open the trunk...so far so good. But the latch stuck in the closed position after it opened and the trunk could not close/lock when you tried to close it. So back into the service area and less than 10 minutes later I was on my way. I guess my gripe is, what the heck did they do to check their work before they brought the car out to me? So far it still seems to be working properly. As I said, I have used this dealership for years and have had no problems and I will be back.

We had great sales person who worked very hard to accommodate for our needs his name is Peter Mastny. The dealership is very good and the show room is great. However, the service center is substandard as regards quality of repair, manager, and their personnel. BMW always advertise that they are service free for 4 years for scheduled maintenance, however when you go to their service centers they try to sell you all kinds of services that you don't need. I understand that's how they make extra income! However this is BMW and they should not be inconsistent with the company's advertisement. Fairfax BMW is one of the best dealerships I worked with, however their service center is very substandard

Its always a pleasure going into this dealership both for service and sales. All BMW's purchased were from this location and even when i had an issue or what i thought couldn't be resolved the team always came up with a creative resolution to my pleasing. Customer Focus is at the fore front of this location and my Service Advisor Frankie Johnson couldn't have made my process easier. Very friendly, great communication, listens, offers suggestions,feedback, courteous and most importantly she drives the brand so she know the car. She met me at our scheduled appointment ready to go had a loaner ready for me and gave me plenty of time back for my lunch break when i dropped off my car and as promised she delivered on time no delays and communicated all throughout the process and even offered future options i could look into for extending the life of my engine. I know cars but when customer service is any brand's top priority nothing else surpasses that in my view. Thank you BMW and to Frankie Johnson. See you back at my scheduled intervals.

Jerrell always makes our visits exceptional. I live in Silver Spring and there is a BMW dealer down the street but I alway take it to Fairfax for service b/c I know it will get done.

Comfortable waiting room. First class customer service.

I have owned my X3 for almost seven years and they have kept my car in great condition.

I bought a used 2014 Honda CR-V. Staff was incredibly helpful and considerate and I would definitely recommend this dealership to anybody looking for a used or new car.

The service was fast and the employees were friendly. They told me exactly what to expect and I was satisfied with the work. BMW of Faifax made me feel comfortable and relaxed.

Excellent service!

quick and easy very professional I was in and out in no time most dealershiips take hours

Asad and Pete made my buying experience pleasurable and mostly stress free. I shopped around and they were able to find the right car from another location with all options wanted, including heads up display and active cruise stop and go which was nearly impossible to find. Pete prepared for me a comprehensive lease vs buy analysis that lead to my lease decision. My only regret is time wasted at a local competitor dealer who tried to pressure me into leasing their car without my desired active cruise and with all my trade equity down payment, this would have been a very bad decision as Pete explained. They even advised me on how to get max for my trade by selling to Carmax, Asad actually went as far to drive my car there with me following in the new BMW. This is my first BMW, and X5 40e Hybrid plug in, loving the high quality luxury and VIP experience so far. I also look forward to the all included maintenance plan with VIP loaner service treatment. My prior Dodge Chrysler service experience has been dismal such as having to beg for a loaner or pay for rental cars, glad to be rid of that with my trade for BMW.

We had a great experience on our second 328i lease from bmw of fairfax. Asad really went above and beyond to make sure we were happy with our vehicle and we are so grateful to him.

The service is as excellent as usual.

Alan Khani was super! All of the paperwork was completed prior to my arrival and ready for signature. He went out of his way to make it a smooth transaction given my circumstances. I would definitely purchase from Fairfax BMW/Alan again!

I've been going to BMW of Fairfax for years and have always had great service. And on this last visit, was unsure how it would go as I had to work with a new service advisor. I guess I shouldn't have been surprised, but my service experience was top notch. Communication was fast, clear, and polite and the information shared via email was very detailed.... and for me at least, information sharing and communication via email is ideal and then I can then follow-up it up with a phone call to confirm what services to proceed with. Ask for Frankie, she was fantastic!

Very positive experience!! The facility was clean and well run. My service advisor, Miss Frankie Johnson, was very professional and a pleasure to work with. I would recommend them without hesitation.

Lazlo was an excellent service rep. Helped me from start to finish and was able to answer all of my questions. Definitely one of the best experiences I've had with a car service department.

Friendly and reliable service, sometimes the wait can be a little long but there's plenty of spaces and tables to use to get work done and pass the time. There's even a decent selection of free snacks, coffee, teas etc. I would highly recommend BMW of Fairfax

BMW TeleService notified us via email that our vehicle was in need of service. We made an appointment on-line and took our car in the next day. Because our regular customer service representative, Allen Capaldi was not available, Mark Stout greeted us and checked in the car. He asked if we would like a rental car or a shuttle and within 15 minutes we were on our way home via shuttle. He said he would call when the car was ready and did so in a few hours. Within 30 minutes, a shuttle arrived at our door and took us back to the service department. All necessary items were serviced as promised. Mark, the service department crew, and the shuttle drivers were very efficient and capable. I don't hesitate to recommend BMW Fairfax to any one interested in purchasing a car or in need of repair.

I was not really looking to make a purchase, just looking to see what BMW has to offer based on my friends recommendation. I had considered, looked, test drove a Mercedes E-Class. I do not have any friends who own or have BMWs, so I decided to check them out. My friend recommended the 5 series, Sedan. He made an appointment for him and I after work on the 28th of August 2015 with the Fairfax, VA., Manager, Mike Walker. Upon arrival they had a vehicle set aside with my friends name on it and I was already impressed with this line of service. To me this displayed: a warm welcome; it showed they care about their customers and they want your business. I test drove the 535i XDrive, Blue. Loved it! Mr. Mike Walker was very nice and I feel it was his service that moved me to leasing my 1st BMW. Although, I have another vehicle that I am keeping, I just love my 535i XDrive. The whole experience that day was extremely positive, smooth and less stressful. The finance (young lady, cannot remember her name) was awesome. I did not pick up the car that day, since I had my other vehicle so they offered to have it sent to my home. I was SHOCKED! Yes, the young Christian (Genius) arrived to my home and he was the BEST! He explained about 90%, only due to me; there was just so much I only wanted him to give me the basics and I would get more later. Christian was so knowledgably, friendly and very customer service. I drove him back to the dealer and insisted he would call a cab, I did not want him to and if I had questions, he was in the car. He was amazing and I highly recommend him as your Genius. He would be an excellent sales person. Another thing I liked about Mr. Walker is he did not take the sale for himself, he passed it on to one of his colleagues and that to me displays excellent team work, team collaboration and a good manager. What a great sacrifice, I was impressed. Mr. Petr was credited with the sale. I could go on, but I won?t bore you. Make an appointment, drive it and experience this for yourself. I am already looking at my next BMW for 2017, close to the end of my lease.

I went in as a walk-in and was promptly attended to. Additionally, they were able to arrange for a rental immediately.

I purchased my 2015 X6 through military sales and had it delivered to BMW of Fairfax in April 2015. A few months later I met Lucas Sibold who serves as my advisor and he is excellent. I have also had the pleasure of working with Frankie. Both advisors follow through with clear explanations and go above and beyond to provide excellent customer service and satisfaction. I am very happy to work with them each time I arrive at the service center.

I love my new X1! It has all luxuries I've become accustomed to with my BMWs and it's fun and sporty. The experience at BMW with James Duerbeck is second to none. In and out in a flash with exactly what I want!

It has always been first class and professional; and that is why we keep going back. Our Service Writer is Frankie Johnson, and she has always been first rate and VERY professional!

Awesome experience, awesome ride. This is my third purchase from this dealership and each experience is better than the last. You can't go wrong when working with James Duerbeck!

When I took delivery of my new 228i two weeks ago, the satellite radio wasn't working. Brian M assured me it could be fixed once they got a code, which took about ten days. Once he had the code, Brian sent a tech to my house to pick up my car and drop off a loaner. The tech, Mo, took my car back to the dealership, applied the code, and another tech, Christian, brought it back to me the same day. Christian stayed to activate the radio and to show me a few things about the multimedia system. And the car was freshly washed! Instead of giving me a car out of the loaner fleet for the day, at my request Brian sent Mo with a 4 series coupe from the sales fleet, because my wife is interested in the model for her next lease.

We wanted to purchase a certified pre owned bmw and the entire staff at BMW Fairfax was nothing sort of outstanding

My online search for a slightly used BMW M5 led me to BMW of Fairfax. As a resident of Northeast Ohio I was nervous about making such a purchase so far from home. I couldn't have been more wrong. Veenu answered my request for information almost immediately! She then put me in touch with Alex and Andrew who worked out all of the details. The entire team met me on Saturday and completed the seamless purchase process. Chris sat in the car with me for 40 minutes and explained the complete operation of all systems. What a complete group of professionals! As for the M5, all I can say is WOW!!

I purchased my X5 at another location unfortunately, but I will always service it at Fairfax BMW, You can believe my next BMW will be purchased there. The service is excellent and my service advisor JL is one of the best! All I can say, is you have to experience it to believe it !!

I've purchased two BMWs from this dealership and have enjoyed the experience throughout. I've had repairs done at this facility too and they have been very helpful, responsive and accommodating (shuttle me to work and back or provide me a loaner).

Frankie is the best! I have a crazy, busy life and she always figures out a way to make things work for me with the least amount of disruption possible.

I bought a new bmw x5 with the help of mr.James Duerbeck. Deal went smooth and fast. Mr Duerbeck was professional and straitforward. I was very pleased with my experience.

Had to replace my tire damaged by a pothole. The service center is great and the staff are too. I wish it hadn't taken more than an hour considering I had an appointment, but free coffee helps.

Excellent service from the entire staff and having a great working environment that compliments outstanding customer service.

As always, Miss Frankie Johnson provided exemplary service during my recent visit. I was fortunate to have had Frankie's expertise in my corner many years ago with my 5-series and, after a brief stint with the competitor, once again have her in my corner with my convertible. A+++ for Miss Frankie Johnson. keep up the great work!

I purchased my BMW on Saturday, 2 Jan 2016. Alex Zelkin provide me with great customer service, a friendly demeanor and a great wealth of knowledge. He made my car buying experience smooth and easy. I would definitely recommend Fairfax BMW and Alex to friends and family who are in the market for a new vehicle.

I recently bought a BMW from this shop. I have to say; they choose their staff wisely. I dealt with James and I highly recommend him for any new, or established BM buyers. James is highly knowledgeable, patient yet efficient, very professional and most importantly honest. He answered my questions in detail and explained the differences between my choices genuinely. He was patient and gave me the time and attention I needed to make my decision. I highly recommend this shop for Bimmer buyers in the area.

Great experience with service at BMW of Fairfax with Miss Frankie Johnson as my service advisor. Her thoughtfulness, professionalism and great communication made the experience wonderful on my X5 - thanks Frankie!

Superb sales experience with Alex Zelkin, Client Advisor with BMW of Fairfax and with Andrew Caprio, Finance Manager. Alex is very knowledgeable about BMWs and listened to my needs and concerns. He helped me find the right model for me, a 528i with M4 Sport Package. I highly recommend Alex and this dealership.

I give 5 stars because when you pull up in the bay you become a priority. EVERYTIME. BMW of Sterling needs to take note.

I was promptly helped upon arrival by Thomas who was incredible throughout the entire process. We test drove a couple of cars, he took the time to show me all the features, and we compared all my options, new and used. Thomas was very honest, open, and patient - he did not pressure me into making a rash decision and counseled me on the best options. Once I decided on a car, Thomas got the process started right away - sending my info to finance, getting the car detailed, and showing me how to use the various features plus setting up a few shortcuts. My experience in the finance department was also easy and painless thanks to Ferris. He too was honest and patient, getting me a great financing deal, and being extremely accommodating with my down payment and insurance offerings. He went above and beyond to make sure I walked away with my BMW the very same day. As a first time car buyer, I am so happy I decided to visit BMW of Fairfax. The last of many other dealerships I visited, it was a great experience because of the service and the large selection of vehicles new and used. I highly recommend BMW of Fairfax, especially Thomas and Ferris!

I brought my 3 series into the service department yesterday evening because of an issue I was having with my parking lights. I didn't have an appointment but I was in the area and thought I'd give it a shot to see how long the wait would be. Andreea was the service advisor that came out when I pulled into the garage and I told her the problem. She looked up my car and told me that I was due for an oil change too and that she could have me out within an hour. Since I was there, I told her about my gas cap tether that had broken and she said they'd fix that too. As Andreea promised, an hour later, my car was ready and washed! I highly recommend working with Andreea when you go to get your BMW serviced.

Purchased my first BMW 328i and i have to say from the moment I arrived onsite they basically rolled out the red carpet. Starting with my Client Advisor Alex Zelkin who was extremely knowledgeable and guided me throughout the whole process. Finance Manager Andrew Caprio took his time and made sure that I understood all the details. Parts Advisor was friendly and helpful as well. If your looking for a BMW then head to Fairfax.

The sales force are all knowledgable about the cars they sell as opposed to many other dealerships. Excellent customer service and great buying experience!

I had a great experience during my recent visit. The staff was professional and despite it being a very busy day, they still did their best to provide great service.

We wanted to trade in 2015 BMW 228i xDrive coupe with 2016 BMW X1. We couldn't ask for a better customer service. We got lucky enough to meet with James Duerbeck who provided the best customer service (from what we wanted until we left dealership with a new vehicle). He totally impressed us with a knowledge and passion for cars. We were told facts only, what was the best option for our needs at a reasonable price. James didn't mind staying after hours to ensure we were taken care of and he did an amazing job! I would strongly recommend BMW Fairfax dealership as our personal experience with Alexandria and Rockville wasn't pleasant at all. (felt like bothering sales managers with our questions, tried to close the best possible deal for them from original car appraisal until new vehicle pricing, etc).

The GM, Mike Walker, knew exactly what we were looking for and called us in within minutes of one arriving at the dealership. Mike hooked us up with Senior Service Adviser Brian Markulin, and we had a great afternoon driving (and ultimately buying) this gorgeous machine :)

I have been a customer with BMW of Fairfax for few years now, and they always do an amazing job. My agent Danika Edwards is always very helpful in explaining the details of the maintenance work that need to be performed on my car. Also, she is very professional, pleasant to speak to and has a great personality.

Excellent in every way. Very attentive to detail and always follows up. Frankie takes care of my auto as if it is hers!

Have had consistently great experiences with the Service Center at BMW of Fairfax. Frankie Johnson is fantastic! Knows her stuff, communicates, communicates, communicates.

Very Professional Service

Great service experience from beginning to end. Frankie Johnson and the rest of the service team did a superb job. Very professional.

As with every visit to BMW of Fairfax, my wife and I were very pleased with the experience. It started with my first contact with James Duerbeck in sales and has continued with each service visit. I can readily understand why Frankie Johnson, our Senior Service Advisor, is the #1 ranked Service Advisor in the Area and Region for Exemplary Customer Service by BMW of North America. Chip Bowen

On 9/03/15 I saw an ad for a 2011 GL550, and I immediately inquired about it's availability via cars.com. On 9/04/15 I got a response from Jessica Lerche e-Sales Agent informing me that they had just received the vehicle and that it was in their pre-staging process. I called on Saturday 9/05/15 to make an appointment to look at the vehicle and was told that the vehicle was not available for inspection. At this point I was quite frustrated and called again to speak to the used car manager Chip, who explained that I could not test drive the vehicle because it was not quite ready yet for public consumption. I insisted that I still wanted to come down to see it because I wanted my spouse to see the color of the vehicle because she was not quite sold on white. When we arrived at the dealership a gentleman by the name of Michael H. Navidi greeted us and proceeded to make it possible for me to see the vehicle. He drove us to where the vehicle was being prepped, introduced us to Chip the used car manager who came by to say hello, and made us comfortable enough to leave a deposit with a commitment that the vehicle will be held for me until it was ready. It took them close to 2 heart rendering weeks but I was finally able to drive and take delivery of the vehicle on 9/18/15. The whole process from Michael's excellent customer service, to Chip's attentiveness, to the finance department's smooth operation was in my opinion second to none and I commend them on their professionalism.

My first visit to BMW of Fairfax Service Center since owning my 335i was a good experience. Frankie Johnson, my Service Advisor, provided proactive and detailed communication regarding diagnosis and repair of several issues. She insured warranty items were covered and other repair costs were communicated for my approval. I discovered it's worth the drive over to BMW of Fairfax for future service compared to the dealer closer to my home and office. Thanks Frankie!

Miss Frankie is a top notch service advisor. She has been a joy to work with. BMW of Fairfax overall has been great too. From the moment I pulled in, to getting a loaner, to picking up my car, all of their staff were friendly, professional, and efficient. I've tried other dealerships in the DC area and BMW of Fairfax is now my favorite.

For over 8 years, Frankie and I have worked together. I always turn to her when my car needs help and she always delivers a top shelf experience. Always on time, on budget and the most responsive professional I've worked with at any dealership. I will always go wherever she is.

Saw a car on the internet about 2pm. Chatted with them on web site. Told them I would come take a look at the car. Left my house at 4pm, drove 2 hours and arrived at 6pm. The car was as described sitting in the VIP space for me when I arrived. Test drove it and left the dealership at 7:45pm with my new car. Very straight forward personnel with excellent customer service. I would recommend this dealership to anyone. Randy and Patti

good experience, good customer service

Alex was great and they have an amazing inventory of certified cars with excellent deals. I am a very happy new owner of a fabulous certified BMW thanks to Alex and BMW of Fairfax!

Alex was a terrific Sales Manager, the person that I was in contact with was unavailable when I arrived at the dealership, instead of making me wait, Alex showed me the car and did a great job! The down side was the person writing the car information had the car included a cold weather package, when it did not. It caused last minute concerns. The Mechanic that did the body work was superb! dings and gashes were no longer visible, the car looked like new on the outside, but the detailer did not wash the inside windows. Otherwise, Fairfax, made the process easy and convenient, they were great to work with, even under problems. Thanks so much! I love my car

I purchased my 2013 BMW X5 this month from Erick Bautista and could not be happier. The entire experience from the time I walked in the door and made the deal was beyond positive. Erick is attentive and professional and follows up promptly. I plan on having my car for many years but I know when I'm ready to purchase another vehicle, I am calling Erick! The entire team is also very friendly and professional, management must set an excellent example.

I just purchased a certified pre owned BMW X5 and couldn't be happier. For a car that is 2 years old, it looks brand new and great to drive. My experience was excellent from the time I arrived to when the deal was made. Everyone is friendly and attentive, also very professional, didn't get the typical fake sales person vibe at all. My salesman was Erick Bautista, he made sure he knew what I was looking for in my next vehicle and delivered exactly what I wanted. Erick is positive and follows up promptly, couldn't be happier with my experience with him. I plan on having my vehicle for many years, but when I'm ready to trade, I'm calling Erick! Additionally, the lounge is set up perfectly, very conducive to working, relaxing, etc with free wifi and TV's.

I recently took in my BMW 530i for long overdue service and a few problems. Danika Edwards was a terrific representative and superb with day to day communications. In fact, it was almost play-by-play! And my BMW now purrrrs, thanks to the professional expertise of the BMW technician. Thanks much! Tom D.

I purchased my new X5 on 13 August and the entire process was quick and easy! My sales representative, Josh Moskowitz showed me two similarly equipped X5s. The X5 5.0 had an incredible true price, and I got a great appraisal offer for my trade-in vehicle – thanks Josh. I was fully committed to drive out with the X5. I am quite pleased with my entire experience with BMW of Fairfax – thanks!

Very positive experience where the appointment was easy to schedule, the service was very timely and thorough and the lounge was very comfortable and allowed me to work while waiting for my vehicle. I have been very impressed with the facilities and service at BMW of Fairfax. I have been a long-time BMW owner and used to travel to Sterling for service prior to the Fairfax facility being upgraded and moved. Thanks again!

John Hayes and Kenny Kang have provided the best service I have ever received from any dealership. My wife, Anna Cho, and I are very satisfied and happy!!

Very good costumer service, awesome sales man , financial team great , I was buying my second car looking for something good in gas Eric showed me all options , very nice honest , no hidden fees,no games, I really recommend them to all friends and family,, Thanks guys.

BMW of Fairfax did an excellent job. Danika as a service advisor was courteous, professional and kept informed of the status of my vehicle. At the end of the service it was clean and ready to go. I just wanted to highlight the outstanding service I received from your team at my most recent car service. Danika Clark was my service agent and she did an outstanding job during the entire appointment. What I want to bring to your attention was some additional exceptional service she arranged. I am very particular about my cars and my 2010 650i had some rock marks and a door ding that penetrated the paint. I asked Danika about any expertise in the service department in applying touch up paint since in my experience it tends to glob in unpracticed hands and looks worse after applying it. Even though she knew of no expertise in the service department, she called Trevor in the Body Shop and arranged for me to take my vehicle there to apply the touch up which I thought was exceptional follow-up. Trevor and I arranged a time to stop by convenient for me and then Henry at the shop took the car in the back and had one of team there carefully apply the touch up paint (the body shops paint not mine since he agreed it tends to glob). In 20 minutes he came back and it was clearly an improvement. What was also particularly impressive is that even with a busy body shop they were friendly, courteous and prompt with my request, even though it was not a revenue generator. Please express my appreciation to Danika, Trevor and Henry. They certainly left me with an excellent impression about how your run your service business.

I actually enjoy coming to the service department at BMW of Fairfax. I know that may seem strange, but it is the truth. My Service Advisor Frankie Johnson is absolutely wonderful. She knows the cars(every model) in detail. She explains in a simplified manner what service you need and what the service entails. The service is always done in a timely manner. no more than 24 hours. I choose to have my car serviced ONLY at BMW of Fairfax. I applaud all the employees at BMW of Fairfax for their professionalism.

Brought my 2008 328i in because of rough idle, was immediately helped and the diagnosis of a bad vanos solenoid was the case. My service man did a great job of getting me in and out without problems.

Alex in Certified Used BMW's did an awesome job. He helped me buy a car with financing (1.99% interest rate) in an hour including the test drive. The car was perfectly detailed and had both sets of OEM mats including the trunk.

Andreea was professional and efficient in getting my flattening tire taken care of as soon as I "walked in" with my 5-month new BMW. She did great for her part, but the process took too long, and my neighborhood garage mechanic will probably laugh that I paid $125 to pull and patch a nail. Car wash was a nice touch, as was the waiting lounge, but nothing can make up for the 1.5 hours, and it did seem like lots of paper work inside a big and well-oiled business machine. But then I should be grateful that my tired was fixed.

Best place to work and shop

I bought my first BMW from BMW of Fairfax and it was a great experience. My sales person, Alex, was great, knowledgeable and very helpful. He made me very comfortable and at ease when shopping for the right vehicle. The financing was even better. It was quick and easy. There was no haggling and I felt great walking away knowing I got a great deal and a gift for my birthday. I will definitely go back to this dealer when looking for a new vehicle.

Great service at BMW of Fairfax. Frankie Johnson has been my service rep. for more than a decade. I have always been very happy with the way she has looked after my car. There are other BMW service centers that are more convenient than BMW of Fairfax for me, however I will always return to BMW of Fairfax to have Frankie Jonson manage the service on my car.

Frankie’s professional approach and attention to detail is the primary reason I have stayed with Fairfax BMW Service Center for over 7 years. Frankie makes every effort possible to make the servicing process painless by providing transparent information to her clients and delivering on target timelines. I am sure I am not the only customer to think Frankie is the MVP of Fairfax BMW Service Center!

Solid work and was done in a timely manner. 2nd lease I've had from this shop and can't wait for the 3rd!

Ms. Frankie has provided excellent service. She explains the process and repairs in details and communicates real time. The car was taken care of nicely. It was overall a great experience. - A customer in Mclean

This is the second car we've purchased through Fairfax BMW. We liked working with Thomas Cavey, his follow up was terrific. He was patient and perseverance was appreciated. We liked the other people we worked with too, even the receptionist was great. We especially love their service dept. and our rep Frankie Johnson.

Basically my second home. Great service. Abed is awesome!

I've been going to Frankie Johnson and BWM of Fairfax for service for 10 years. Frankie and that team are truly top-notch, my car is always clean and in good repair when they are done. Frankie is also very upfront, honest, and accurate with costs associated with any service. I'd recommend this team for any BMW owner. - Steve

Ms. Frankie Johnson is an outstanding service advisor. She has taken great care of me every time i have need any services for my vehicle. Thank you for providing prompt and reliable service.

Dennis and Tony were great!! This is the third time I've bought from BMW of FFX and each time was great!

Worked with Dennis and by far they were the easiest dealership to work with and didn't give BS and provided best price up front without haggling. Would definitely by another BMW from BMW of Fairfax and work with Dennis.

Great experience. Frankie Johnson is the epitome of a service oriented person. She takes great pride in making sure her customers are completely satisfied with their service from reception to return of the vehicle. She engages you upon arrival to ensure she understands any issues that you may have and thoroughly explains the service to be accomplished and at completion explains what was performed. She also makes note of any service that may be coming due. The service department is clean and inviting and the waiting area comfortable. A great place to have your vehicle cared for.

I live in Leesburg, VA and drive all the way to BMW of Fairfax for any repairs or service that I need mainly because they have the best service rep, Frankie Johnson! I use Frankie all the time and she has taken care of me so well. She knows I have little kids, so when I have car emergencies, she figures out a way to squeeze me in and get me a complimentary BMW loaner. My last loaner was a 5 series which was awesome! Not as awesome as my 750, but still made me very happy! I appreciate the excellent customer service and will go out of my way for that anytime :)

I always have a great experience at BMW of Ffx. My service advisor,Andreea Rebaltescu was fantastic and is the reason I keep coming back.

First time at this location. Use to go to the one in Sterling but my new job is in Tysons so decided to try this location out. First impression is that this place is ginormou. There's a constant stream of bimmers coming in and everyone seems to work like with clockwork precision to keep things moving fast. I got Andreea as my service consultant who got down to business immediately to figure out what needed to be done on my 328xi. That interaction was pretty quick and she told me that she would call me once it was done. I also needed a drop off to my office in Tysons which was arranged quickly and within 5 minutes I was on my way to be dropped off. Within a couple of hours I got a call from Andreea that my car was ready for pickup. Interestingly she didn't mention anything about how much the total was. I called back for a pickup which took almost an hour to arrive but that could be because it was lunch time. I am sure that is when everyone probably wants to be picked up and dropped off. Not a biggie because of the convenience. Got there and went to the cashier to figure out the payment etc, surprisingly there was no charge. I would like to mention that I am still under warranty but I thought some items were not covered. When I skimmed through what was done I saw detailed notes on various items and noticed that there were a couple of items that I hadn't even asked for but were replaced. What I loved was that Andreea had noticed that my start/stop button had started to peel from the edges and she had it replaced with a new one without even me asking for it. Really nice attention to detail.There were a couple of other items that I didn't understand so I walked over to talk to Andreea and she explained each item to me in detail. I have a 650i which is out of warranty so I always shop around for prices (everything on that beast tends to be expensive) but I think I am just going to go with Andreea cause I am sure she will take good care of me. Highly recommended!

Awesome car buying experience. Purchased a 2015 328i, my salesman Tommy Lux was very good. He has made several calls to make sure I was happy with the car. I would recommend BMW of Fairfax.

Frankie Johnson is our go to lady at BMW of Fairfax. She is so knowledgeable and personable. She has a "get it done" attitude and effortlessly assesses what our cars need to have done. Frankie can always seem to find us a loaner- even we have a last minute request for service. We recently had a tire issue from hitting a pothole and she got us in that morning ans got us a loaner! We would recommend Frankie Johnson to anyone! We have multiple times to our friends and family; they are just pleased with her as we are. Thank you Frankie- for always making us feel we are your only customers!!

Andreea met me at the car, and from there the process was extraordinarily simple. She outlined the necessary maintenance and repairs, provided what proved to be a perfect estimate, and coordinated a loaner vehicle for the day. I was at the center - literally - for less than 20 minutes. At one point she contacted me with an update, and when I called again later in the afternoon she picked up on the 2nd ring. Finally, she met me at the door and coordinated with the cashier to expedite my departure. She is - by far - the best service rep I've ever encountered in almost 8 years of BMW ownership.