Erick Bautistia was awesome to work with and readily accessible by email and texting. Erick was very thorough in his explanation of the process and responding to my questions. His demeanor is laid back yet professional. If you are serious about buying a car and want to complete the process in an efficient manner, you have to see Erick Bautistia at BMW of Fairfax!

The experience was great! They are very professional, thorough and great customer service!

Buying a car from BMW of Fairfax was awesome! Erick B. was attentive, knowledgeable and readily available by email and texting. Working with Erick, the process was hassle free and done within 90 minutes.

Purchasing our new BMW from this amazing Fairfax Team was seamless. Thanks to the great lead of information regarding the car that was provided by the Sales Assistant, Ryan, then connecting with a great Sales Rep, Sam, and finally on to closing the deal with Feroz, the entire process was less than a few hours. Sam handed us the keys to exactly what we hoped for. Sam was very tentative to the special needs of my husband and addressed every question that was asked. Grateful for this powerful, experienced team of people. Thanks again, we are a satisfied family!

Nana ..as well as.. the entire finance and customer service team was simply amazing! I arrived within only 1 minute before closing time! Nana showed me the car of my choice.. and i was ready to make my purchase after a quick test drive! The finance team was professional/ fast and amazing! The entire team including my initial call with Michelle was A+! This was the best car buying experience that I’ve ever had with a dealership! You all were super friendly and made my car buying experience unforgettable! Thank u so much for being such a patient/ thoughtful/ caring & compassionate team of individuals! I love my 2017 MDX btw! :-) *Natalie Meredith*

Wonderful experience. I purchased a 2019 Acura RDX. Karim provided excellent customer service. He was transparent, patient, and very knowledgeable about the car buying process. He didn't try to oversell me or push unnecessary packages. I highly recommend BMW of Fairfax when considering your next car purchase (new or pre-owned).

Wonderful experience. I purchased a 2019 Acura RDX. Karim provided excellent customer service. He was transparent, patient, and very knowledgeable about the car buying process. He didn't try to oversell me or push unnecessary packages. I highly recommend BMW of Fairfax when considering your next car purchase (new or pre-owned).

A very pleasant experience. My sales representative Neils Ribeiro was extremely helpful and very knowledgeable about the vehicle. He made the entire process of selecting and leasing the vehicle a pleasure.

My old car was recently totalled from being rear ended. I managed to turn a sad moment to a joyful experience when I found a used BMW with very low mileage and at a great price. I have never owned a BMW, but I have driven one and usually a passenger of one. I submitted a request online for a test drive. Crystal contacted me the next day via text, as I had requested as my preferred contact method. She scheduled a test drive appointment and instructed me to see the Sales Manager who will then assign a sales associate to me. Upon arrival, Alex greeted me. I told him that I was told to speak to the sales manager. He took me to see him, and Alex ended up getting assigned to help me. Alex and I went for a test drive and he encouraged me to "step on it"!!! 😁 After the test drive, I asked Alex if I could do another test drive and this time, I wanted to drive it like I normally would drive a car... and we went for another drive. I really like it!! I told him that I need to make arrangement to drop off my rental. After finding out that the rental was with Enterprise, Alex told me that I can leave the rental with him and arrange for Enterprise to pick it up. The sakes manager stopped in Alex's office to see how I was doing. He was very nice too, and answered all my questions while Alex went to get the keys for the car. I was supposed to go back the next day to by the car, being Saturday and had a stressful week, I decided to go on Monday instead. I also contacted Enterprise and they were ok with me leaving the car with BMW of Fairfax. I texted Alex on Saturday, and he started the credit reports check on Saturday and got that out of the way. I stopped by tonight, and Alex patiently waited for my arrival. The car was washed and ready to go. I met Zen, in Finance. I really liked working with Zen who was pleasant, patient and never pushed me to buy anything. Instead, he explained the pros and cons to each option that I can added such as maintenance, warranty, tires/wheels coverage, etc... I mentioned to him that I wanted to get PPF and Ceramic Coating. He suggested that I skip them and explained why. So with the money I would have saved from PPF and Ceramic Coating, I bought the additional years of maintenance, warranty and tires/wheel protection. Zen also got me the best rate for my loan! After financing was done, he took me back to Alex, who has the BMW gifts in hands for me. I love presents!! A box with 2 BMW keychains and a pen, and he also gave me an umbrella with LED light. Fancy!! 🥰 Then Alex walked me to my new ride. During the entire buying process, I wasn't sure if I made the right decision... but when I set eyes on my new ride, it was love at first sight!!! I think I might just been converted from customer of Infiniti for life to customer BMW for life. ❤️ i love that I was just buying a used car, nothing famcy or too expensive, and yet, I was treated like a valuable customer. I really appreciate it. I will definitely come back in the future, and highly recommend this dealership.

I brought my car in for an oil change. It was my first time visiting this particular location. I cannot say enough about how wonderful the service I received. It wasn’t just one person, it was the entire staff.

Arben was so helpful, patient and knowledgeable! So happy with my purchase, they really made this process so easy for me.

BMW of Fairfax is definitely the best car buying experiences I have had. My sales associate was a gentleman name Jude and let me say that he was awesome. He was a wealth of information about the vehicle we choose and the only reason he didn’t explain each and every detail about the X5 5.0 we choose is because we made up our mind the night before we arrived , because their website was on point too. The management and financial manager were friendly and knowledgeable. If have any questions- they will quash it with professional ease. A very smooth transaction from start to finish. Don’t let me forget the swagg bag. The follow up has been on point too. Definitely would buy from them again.

Because inventory is so scarce, I used True Car to find the car I was looking for. I live in Jacksonville FL, but the car I wanted was at BMW of Fairfax. I'd never bought a car from a dealership in another state before, so I really didn't know what to expect. James O'Brien took EXCELLENT care of me. He made the buying process easy and painless and had my car delivered to me in just a few days. I would definitely recommend James and the staff at BMW of Fairfax to anyone looking for a new or used car.

Everyone I worked with was very polite, helpful, and I did not feel pressured into any decisions I made.

Thomas Cavey and his manager were amazing. Knowledgeable, patient and sincere.

Best BMW dealership in the area. I worked with Alex who was absolutely wonderful. If you’re looking to get a BMW, look no further.

David M is the absolutely best!

Excellent service from Alex and Zen! Thanks guys! They purchase process was smooth. One of my best vehicle purchase experience.

Just picked up my new X6. The entire purchasing process was exceptionally professional. Petr Mastny is the BEST OF THE BEST! He?s courteous, competent, and the model of proficiency. I have worked with Petr for several years. He NEVER disappoints. I am so impressed with my new. automobile. its stunning; a REAL head turner. It is a real example of the BMW motto?THE ULTIMATE DRIVING MACHINE!! I am so VERY pleased. Our new X6 over delivers on pleasure. It is a joy!!?

Always a pleasure to do business here!! Mr Petr was a TRUE ROCK STAR through the whole process and Mr Nick was AMAZING in showing me all the new bells and whistles. First class act BMW Fairfax!!

Richard Redfearn is the most popular man in the Parts Department! Knowledgeable, experienced, and friendly. Patiently took time to help find my rubber floor mats and answered all my questions about everything from oil and filter type to interior conditioners. 10 stars! Sales staff took time and held my hand through the process of choosing a new car. My reps James, Qais, and Maryam were refreshingly cool and easygoing. Truly good-hearted people. And this place has some nice cars!

Fairfax BMW pre own department. What an excellent experience. No pressure easy going customer service and everyone was excellent. Arben used car sales was great to work with. I would not hesitate to purchase another vehicle from BMW of Fairfax

Erick of BMW Fairfax helped me purchase my latest BMW and was very nice, friendly, honest, efficient, and helpful. Then I was able to work with Feroz to finalize the paperwork. And he was just as friendly and helpful. They were both great to work with and I would highly recommend contacting Erick if you're looking for a BMW.

Best experience Ive had at a dealership! Arben was terrific and easy to work with.

I had an amazing experience when purchasing my certified pre-owned BMW from Erick Bautista! He made negotiations easy, as I was in and out of the dealership quickly. I highly recommend him when looking for a new or used vehicle.

James is always a pleasure to work with - repeat customer here. He's straight forward, not your "car salesman". Great communication and follow-up. See him and you won't be disappointed.

Great service, no pressure environment. I was in and out in ~2 hours. Very impressed.

My experience was absolutely amazing as always with James Duerbeck and Farris! Always a great experience when I interact with those two!

Karim made the whole car buying experience fast and fun. I came with the 440i x drive in mind and that is what I left with. This car purchase at BMW of Fairfax was the best I have had in my lifetime. I thank the team for working with me to make an all cash offer happen before the bam closed. I had to pick up a sick child, and take conference calls, and never did anyone show any any contempt or frustration selling to a woman! I highly recommend this dealership.

I worked with Sam Hawa. He was great! I wasn’t able to get in to see the car due to a vacation. Sam put the car on hold for me and was very accommodating. The truck was waiting for me when I got there and he met me as I was walking in with the keys. The entire process, including the financing was excellent. Easily the best car buying experience I’ve had in 20+ years of buying cars!

Karim and Ferris were really helpful with my new purchase didn’t push or anything! Honestly bought it because they were not pushing I knew what I wanted just needed help to get it done! Would really recommend these guys have no complaints about the service also Karim took care of me when I had scratches on the car!! Any questions or concerns he took care of them when I asked! Ferris was extremely cool and helped me with the paper work and gave me the best number for my budget! Like I said no complaints!

Great experience. Friendly people

Though the pandemic and chip shortage really complicated car-buying, Paul from BMW of Fairfax worked with me over a period of several months to help me get the car I wanted.

We had a very pleasant and professional experience at your dealership. Neils and Jafar made the process very easy . Thank you!

Petr in new sales was great to work with and provided a straightforward car buying experience. We’re very happy with our new car!

Jim helped us every step of the way and having our car detailed and ready for pick-up since we were coming from out of town. I really appreciated the no BS that you sometimes get from other dealerships. Thanks!

The team Jude and Zen made sure I left with a deal that works for me and I am highly satisfied.

This is my 3rd BMW I have purchased from BMW of Fairfax. The experience has always been great, no run around straight to the point (numbers) and reached a deal.

I purchased X7 from Jordan yesterday. Very professional and really good take care of me. Called me today to check if everything was ok. Never had this much of great experience before. Please ask for Jordan!! He is the best :)

Purchased an X5 from BMW of Fairfax. Great experience with Arben and Zen. Highly recommended.

Great experience at BMW of Fairfax! My sales rep was Alex Yakovlev and he was responsive, thorough, and provided accurate information from the beginning. He was also very knowledgeable about the vehicle itself, and even set up my phone and tuned the stereo settings for me. Finalizing the transaction with finance was smooth and very quick, one of the best experiences I have had at a dealership. I highly recommend BMW of Fairfax.

helpful team, they do the effort to understand your needs and offer you the best suitable car

Excellent experience. My salesman, Karim was very helpful and got me the vehicle I needed. I recommend Karim highly.

James was great at keeping us informed and handling any issues right away. I would buy from Fairfax BMW again

I've purchased two vehicles from BMW of Fairfax and each transaction was easy and hassle-free without a heavy handed sales pitch. The cars speak for themselves. I've received excellent service during and after the car purchases. I highly recommend BMW of Fairfax.

Petr and team made the my car purchase easy and enjoyable. Great job.

Excellent service! I appreciate the support, advice and timely communication process. Thansks, Petr Mastny!

Love my beautiful new X5! Returned a lease with minor damage and they really did me right in the trade-in. Great service and experience from Paul.

This is the third BMW that I am leasing from BMW of Fairfax. I keep returning to this dealership as the transactions are stress-free and comfortable. I have also made friends here! The experience is excellent. I will not go anywhere else! I cannot say enough about the salesperson I have dealt with for the last 15 years, Petr Mastny. Yep, all three cars were through him! Petr understands my needs and is able to come up with a vehicle that is perfectly suited to me.

Mine may've been a record for quickest sale! I walked in without an appointment. The receptionist asked me to wait a few minutes for a sales rep. While waiting, I spotted the car I wanted on the showroom floor - a 2022 230i Coupe. Within five minutes I was introduced to Client Advisor Jordan Warnecke. Within another 15 minutes we were test driving a "twin" of the car I wanted while my trade-in was evaluated. Before another half hour had elapsed, Jordan was introducing me to Ebrahim to process the contract. At approximately the 90-minute mark, my wife and I were done and on the road with our (first!) new Beamer. So, whomever reads this brief account, please take this away: BMW of Fairfax is operated by nothing but the finest professionals. Jordan Warnecke knows his stuff and he'll take the extra steps necessary to make the deal right. Ebrahim was phenomenal...a pro's pro who patiently answered all my questions with courtesy and kindness. The entire experience was exceedingly good. BMW of Fairfax is world class. Give them a shot when you're in the market for only the best.

The best car shopping and purchase experience my husband and I have ever had. All staff were very nice. Alex our sales man went above and beyond to make the experience so great that we look forward to go back to BMW of Fairfax for all of our car shopping in the future. Faris was extremely professional and at the same time personable. We are very appreciative of BMW of Fairfax. 5 star car dealership- Thank you!

This has been by far the fastest, easiest and most professional car buying experience I’ve had!

BMW of Fairfax is hands down the best dealership around. I went there this past weekend to look at a used Explorer. I was met by Erick Bautista. He provided the best customer service and made the purchase of the Explorer a stress free experience. If you need a car ask for Erick Bautista. Everyone else that I dealt with were friendly and accommodating. Check them out for your next car buying experience! I can guarantee you won’t be disappointed!!

Not one to write reviews but this needs to be shared. BMW of Fairfax was very responsive when I contacted them in reference to a Jeep Wrangler they had on their lot. Drove 2+ hours to the dealership, took the Jeep for a test drive and noticed it was a little off but figured it needed aligned and decided to make the purchase, which went smoothly. On the drive home once I got on the interstate and at a higher speed the Jeep was all over the road almost uncontrollably. The next day I took it to a Jeep dealer thinking again an alignment. I was wrong the upper and lower ball joints needed replaced and a steering stabilizer. Which if I don't recall legally should have been caught during their "recent" VA state 1/22 inspection. I kindly sent a picture of the quote from the Jeep dealer via email to the BMW dealership and also called and left a message on a mangers voice-mail asking them to make it right and they completely ghosted me I never received 1 response. In the 1 week I have had the Jeep we have found several other major things that needs repaired before it can even be driven safely. With my experience here and lack of communication, not even a response to the issues, I would go to one of the many other dealerships in the area. That is correct Mike, your team reached out to me today and are communicating with me to address these issues. Much appreciated. Was contacted by Rick of BMW of Fairfax, who worked with me to make this situation right. The dealership stayed true to their word and followed through, which I am greatly appreciative of. Will honestly say I believe these guys seem genuine and ultimately do care about their customers.

BMW of Fairfax is hands down the best dealership around. I went there this past weekend to look at a used Explorer. I was met by Erick Bautista. He provided the best customer service and made the purchase of the Explorer a stress free experience. If you need a car ask for Erick Bautista. Everyone else that I dealt with were friendly and accommodating. Check them out for your next car buying experience! I can guarantee you won’t be disappointed!!

Karmin was phenomenal, very easy to work with made the process smooth and stress free Everyone at BMW of Fairfax very professional

I was very impressed by the team at BMW Fairfax. They were courteous and professional. My experience with sales advisor Alex Zelkin was amazing. Alex was very professional, engaging and answered all of questions. Alex is a pleasure to work with and kept me updated every step of the process. The general manager, Mike Walker, is also engaging and answered my questions. I had an excellent experience at BMW Fairfax.

James O’Brien-Sales and Ferris-Finance, were absolutely awesome! My wife and I, drove up from Richmond at 445pm and got there about 615pm. They were both proficient with everything and getting me in and out, within an hour. In addition, Ferris suggested I take my Queen out to eat, which was a great idea too, that way we could buy some time not being in 95 South bound traffic back home. We had a fabulous meal at Ted’s Bulletin in “The District” up a few blocks. Many thanks, Ferris! In closing, BMW of Fairfax treated me good and I hope to buy another vehicle in the future from this dealer. Don’t settle…Go see them now!

James O’Brien-Sales and Ferris-Finance, were absolutely awesome! My wife and I drove up from Richmond at 445pm and got there about 615pm. They were both proficient with everything and got me in and out, within an hour. In addition, Ferris suggested I take my Queen out to eat, which was a great idea too, that way we could buy some time from facing that 95 South bound traffic back home. We had a fabulous meal at Ted’s Bulletin in “The District” up a few blocks up. Many thanks, Ferris! In closing, BMW of Fairfax treated me good and I hope to buy another vehicle in the future from this dealer. Don’t settle…Go see them now!

Neils is the best! BMW of Fairfax was so helpful, kind, and honest. Timely delivery and top notch service!

puntual y eficaz en la atención al cliente

Alex was great and really fast with the trade and purchase of my new car !

Purchased a used vehicle from BMW of Fairfax. The process was easy, simple, and straight forward. The sales person Karim and Feras in finance were most helpful. I was registering my car in a different state and they made the process easy. The car is in perfect condition, they really put work in their used cars before they sell them. It had new tires, breaks, and miscellaneous things repaired/touched up. My car was still having work done when I bought it, they followed up with me regarding a part they were waiting on for me to bring the car in. Great communication the whole time via text and phone directly with the sales person, makes the process easier. Overall great experience, will buy from them again if ever in the market.

Alex was phenomenal. Smooth, easy process. Started at other dealerships in the area and had disappointing experiences. Ended up building my new x5 and I love it.

Salesperson and Finance reps were very professional.

Great experience, everyone was very helpful!

BMW of Fairfax set the bar across the board for a superb customer experience. From the moment I visited the dealership for a test drive, James O’Brien was honest, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I would highly recommend to visit them if you are interested to purchase a BMW!

BMW of Fairfax set the bar across the board for a superb customer experience. From the moment I visited the dealership for a test drive, James O’Brien was honest, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I would highly recommend to visit them if you are interested to purchase a BMW!

My buying experience was an amazing bone, all thanks to Neils! He truly made the buy experience the best I have had. He listens and cares to deliver the best!

Great professional and customer service! I would highly recommend BMW of Fairfax!!!!

Karim went out of his way to assist us in our purchase. His attentiveness and professionalism didn't go unnoticed.

I met with Adam on Saturday morning. He was very attentive and took care of me very well!

Erick Bautista was great to work with! I bought a used vehicle through him and felt that he listened to all my concerns and valued me as a customer. He helped make the whole process easy, painless and quick. I was in and out with keys in an hour and a half feeling great about my purchase. I would recommend BMW of Fairfax and Erick as your sales person!

Awesome buying experience. Thanks James

Very smooth and easy process with james

My overall experience at the BMW of Fairfax was customer service was excellent and superb. I look forward to doing future business with them. Will ALWAYS recommend their location to anyone who’s interested in purchasing a vehicle. Loving the high quality performance of my BMW.

Asad did an excellent job. Great customer service

Alex Zelkin & Zen were great to work with! They helped make the process easy & as quick as possible. They were helpful & very kind to our two little ones that we brought with us during the car buying process! They didn’t play games & Zen was very informative & answered all of our questions in relation to maintenance & add on service packages. Would absolutely use this dealership again!

I finally found the vehicle I wanted after selling my Jeep Wrangler two weeks ago. Alex the salesman was pleasant to work with, very friendly. I allowed my husband to do the negotiation and he wasn’t completely sold on the numbers so we left. Returned two days later and set with the finance manger and the magic began. I left the dealership with my car, thank you BMW of Fairfax.

Great customer service! Eric Bautista was very helpful and knowledgeable, made the experience very pleasant. Overall a very smooth process and would buy again from them.

BMW of Fairfax made my car buying experience easy and hassle free. From the start I was greeted with amazing hospitality. I began my car search with a different car and ultimately was not the one for me. But with the help of Alex Zelkin I was able to find the car I wanted. He helped me every step of the way and gave me real time updates on when new cars that fit what I was looking for came into their inventory. He presented options to me instead of veering me into one car or sale. I felt the whole time, he wanted to find what was best for me and my situation. I will recommend Alex to all my friends.

Buying a BMW for Erick at BMW of Fairfax was a great experience. No gimmicks, no bull. This is my second purchase from BMW of Fairfax and I already know my next car will be from them!

Great experience and great personal attention! Highly recommend this dealership.

Just bought a new car and the process could not be easier. Petr is an outstanding salesman. There?s no on better.

Granted we have friends in this dealership, but this was the smoothest, most pleasant experience I have ever had buying a car. I don't like any shopping and I particularly don't like car shopping and being stuck at a dealership for 3 hours (the amount of time it appears to take to actually buy the car even when everything has been worked out). The car is lovely and I'm told to come back anytime I need more tutorials on the options in this car. The employees were very understanding that it was evening and I was tired and didn't want to spend an exhaustive time trying to learn the function of every button and switch. I definitely recommend this dealership!

The sales person Nanna was excellent and tried to meet our needs. He was professional courteous and well informed. He went above and beyond and drove our car home to us as we were unable to take immediate delivery. The finance person was also very efficient. My only problem was the wait that I had to do the paperwork. They should have a back office that manages this immediately. We knew the cat we wanted and had decided within 5 minutes. We proceeded to wait idly for 1:30 minutes as the financial person was with another customer. Other than that we were pleased by BMW.

I spent 6 weeks visiting dealers and test driving, coming home disappointed because of market adjustments from this chip shortage. I was 20 minutes away to a dealer who approved my application to tell me they sold the car because this person was already here. Alex worked with me, understanding my needs, respected my expectations and delivered. Thank you BMW of Fairfax! Thanks Alex!

I spent 6 weeks visiting dealers and test driving, coming home disappointed because of market adjustments from this chip shortage. I was 20 minutes away to a dealer who approved my application to tell me they sold the car because this person was already here. Alex worked with me, understanding my needs, respected my expectations and delivered. Thank you BMW of Fairfax! Thanks Alex!

Sam, salesperson and Zen, Finance department, are exceptional. From the moment I walked into the door until I left I was treated with exceptional customer service. All my questions were answered and explained and there were absolutely no pressure tactics. They were creative in the financing and offered great incentives. I absolutely refer not only this dealership but my salesperson Sam as well. He was GREAT!

The buying experience here is fantastic- the dealership is beautiful and clean. But that's not the best pat- what make it stand out is the PEOPLE. Friendly reception, knowledgeable team members and everyone is helpful. Eric sold us our x4 and M850i and he has been outstanding to work with! He's all about building us the car that WE want, not what HE wants to sell. We live less than 5 miles from another BMW dealership in Loudoun County, but their lack of good customer service and repeated failures to deliver quality service are why we will drive all the way to Fairfax for a buying experience worthy of the ultimate driving machine! We have intention of buying our BMWs anywhere else- cheers to Fairfax and Eric for take five star care of us!

The buying experience here is fantastic- the dealership is beautiful and clean. But that's not the best part- what make it stand out is the PEOPLE. Friendly reception, knowledgeable team members and everyone is helpful. Eric sold us our x4 and M850ix Grand Coupe and he has been outstanding to work with! He's all about building us the car that WE want, not what HE wants to sell. We live less than 5 miles from another BMW dealership in Loudoun County, but their lack of good customer service and repeated failures to deliver quality service are why we will drive all the way to Fairfax for a buying experience worthy of the ultimate driving machine! We have intention of buying our BMWs anywhere else- cheers to Fairfax and Eric for take five star care of us!

The process went fast where all staff was extremely courteous. Sam did an excellent job as our salesman for our new BMW.

Had an amazing experience throughout the process and was pleasantly surprised at the extremely quick process. I highly recommend the individual who assisted me, James Duerbeck.

Quick and professional process to purchase a CPO 3 series. Arben was nice and patient to handle my old car trade-in as well as the CPO purchase.

Alex, the salesman from BMW of Fairfax was amazing. There was no pressure or upsale. He worked with my wife and I to get us the best car for us.

Great staff to work with, everyone from Ryan Jones to Asad to Jaafar. Provided guidance on the product and additional features to purchase. Great experience.

I had a fantastic experience working with Jordan Warnecke at BMW of Fairfax. I told Jordan I was on a tight timeline to purchase a specific X5 located at their dealership, and I would get a flight to Virginia to pick up the vehicle. Jordan communicated with me over the phone, text, and email, which was great, and he was responsive to any questions I had. He had the car ready once I arrived and gave me a demo of the car's features, which was very helpful. He's personable and kept to his word that the pickup process would be quick. I also would like to thank the Finance Manager, Jaafar Soulimani. He was not pushy with selling add-ons and kept the final process of signatures quick and straightforward.

Awesome customer service!

My wife and I stopped in to look at a 2019 540i and decided it was not the car for us. We did look at a few other vehicles, and Nails as well as Nana were super helpful and very responsive. We ended up purchasing a 2021 540ix and the process was exceptional. The finance officer Mr. Nader Poor was amazing and helped make this purchase special. Thank you Nana, Nelis and Mr. Nader Poor!!!!!!! Great experience.

Fairfax was Excellent from start to finish! We started our BMW journey at the sterling location and we’re quickly turned away by the sales associate. After which we emailed the Fairfax location which exceeded our expectations every step of the way. From test drive to order to delivery the process was stress and pressure free. Would definitely buy from the Fairfax location again. Thank you Thomas, Jafar and, they rest of the team for making us feel welcome.

It was easy and friendly. I am very satisfied.

I found our car through AutoTrader as soon as BMW of Fairfax posted it. It wasn't checked out for CPO or detailed yet, but was exactly what I was looking for. Having recently purchased a similar car at a local BMW dealership, I was familiar with the process, and was very pleased when the remote purchase went exactly the same. Professional, courteous, timely, and accurate with details about the car. They arranged shipping, and three days later the car arrived exactly as described (and detailed by now). They did a fantastic job and the car is perfect, with a full tank of gas!. Many thanks.

We just purchased an automobile (BMW X3) from BMW of Fairfax. Our Client Advisor was Alexander Yakovlev - Best experience in all the times we’ve purchased a new car. He was never pushy, extremely knowledgeable, answered all our questions thoroughly, we never felt rushed, and he took lots of time to orient us to our new vehicle. I would HIGHLY recommend Alexander Yakovlev of BMW of Fairfax if you are looking to buy a car.

Had a great experience earlier today getting a certified BMW X3 from this dealership. I have bought cars from other dealerships and there was absolutely no pressure and the typical used car salesman techniques used. I was there over the weekend with the family to make sure it was a good fit for us. The salesman all were very polite and professional. Gave us the time to look around without being pushy. Gave us transparent information regarding all models we were looking at and told us to take our time to make a decision.

Thank you Alex for an excellent car buying experience! You were knowledgeable & beyond patient answering all our questions. It was so good we purchased 2 new vehicles within one week! Thank you again - we’re both enjoying our new rides!!

Everyone was very friendly and helpful. Special thanks to Mike Navidi for his patience and kindness. He went above and beyond and helped us pick out our perfect car!

Great experience purchasing a car at BMW of Fairfax! Salesman was friendly and provided all of the info that I needed, but not pushy. Financing was easy and I was out the door in my new car much more quickly than I expected.

Alex is very gracious and knowledgeable. He took the time to learn about my preferences and helped me understand about the car once we bought the car. Alex truly made the experience exceptional!

Excellent, reliable, knowledgable and friendly service

Wow 🤩 what a wonderful experience . Customer Service in all areas of the process …. Superb Dena my Service Advisor was the nicest and coolest, not to mention Professional. Melanie in the Loaner Car Service Area was delightful and so professional and good energy. BMW of Fairfax only place to go😀

James went above and beyond my expectations. I recommend you ask for James on your next purchase!

I’m not sure where to start! I absolutely loved my experience at BMW of Fairfax. Everyone is so professional and helpful!! I was able to get the car of my dreams thanks to Michael (Mike) and Faras! They really do care about their customers and will go above and beyond to ensure you’re satisfied. This was my first ever car purchase and I’m so glad the experience went smoothly — they explained everything to me and re-affirmed a lot of what my dad told me. In the end, I feel confident and comfortable in my purchase and experience here and honestly, I am kinda hyped to go back and get another car 🤣

SALES DEPARTMENT: Alex Yakovlev was fantastic! He was exceedingly patient with my myriad of technical questions, followed through with everything he said he would, and took great care of me. I wanted a highly specific M5 Comp build which seemed impossible to find due to chip shortage. Alex searched and searched until he found it out of state and overnighted to the dealership. I was surprised at his level of commitment against all odds; where others told me it “is impossible to find, you should settle for something else,” he took the time and found it. I would highly recommend anybody looking to purchase a BMW to with with Alex. I appreciate the attentiveness, the follow through and his impressive results. SERVICE DEPARTMENT: I love working with Laszlo. He's attentive, on top of things and always goes the extra mile to explain exactly what's going on with my car. He's not afraid to get into the details and even dive into my engine to show me what's not working as it should. Last time I was there he took out his flashlight, opened the hood and started explaining the mechanics of the turbo, what had failed and what the solution was. He also explained the amount of labor involved and what needed to be taken out to repair the damaged part. He was detailed showing me the components that needed to be removed, what needed to be fixed, etc. After his explanation I understood what was being done and where the numbers on the bill came from. Nobody else does this! Laszlo is a phenomenal professional to work with.

Alex was super helpful in getting me a new BMW x3! He was very patient and even when I was late to the appointment, he waited for me to close the deal even after 7pm! I truly appreciate his work and effort! I truly recommend this dealership, specifically Alex for his wonderful work! Thanks again for a great experience!

Truly the most wonderful car buying experience we have ever had! Karim was absolutely wonderful, knowledgeable and made the experience truly what it was! He was straight forward kind and had our best intentions in mind. From the initial drive to the signing of the paperwork it was truly an easy and enjoyable experience. Will definitely purchase another vehicle from him in the future Just because of his hospitality. Thank you so much Karim and Ferris Naderpoor for the wonderful experience you are both truly amazing!

James was very helpful and professional. He helped us track down the vehicle we wanted when the dealer did not have it on the lot. We've bought several cars before and he was the best salesperson we've worked with. We were very satisfied and had a positive experience.

Terrific experience from start to finish with Petr Mastny. Car special ordered and arrived sooner than expected. Vehicle walkthrough, finance group and pickup all smooth. Thank you!

Alex was amazing and everything was very smooth completed the deal in 1h30 minutes. The customer service was so nice even after getting the car helped me with car services . Definitely recommend the dealership for an awesome car buying experience and Alex for the service provided.

Great dealership with very convenient location. My salesperson Alex Yakovlev is great to work with. Respected my time and made a couple very relevant recommendations rather than pushy sales pitch. I owned a BMW already but he took his time explaining all the functions and I learned a few "hidden" functions with him! Also followed up after I took the car to make sure all little things are sorted out. Definitely recommend him. The finance manager was also very efficient, took me only 5 minutes going through all the paperwork.

Friendly and cordial behavior and quick and clean services.

I was in the market for a GMC Yukon. I found what I was looking for at BMW Faifax in their used car lot. From the initial phone call for an appt. to dealing with Erick Bautista in sales it was a smooth, easy transaction. Thanks!

Alex is super nice and helpful. We really appreciate his help through the whole process. Alex is full of passion and very professional. We enjoyed every moment in the car buying process. Very nice guy!!!

Hands down the best BMW dealership in Northern VA. Worth the extra drive to get better service.

We dealt with Alex when buying our 2022 X3. He went out of his way to help us with any questions. When we arrived to get the car, Alex had almost all of the paperwork ready for us. He was most courteous and had a lot of patience when showing you every possible thing on the vehicle which we appreciated more than we can say. You are very fortunate at BMW of Fairfax to have a knowledgeable, patient, and genuine employee like Alex.We just can’t say enough good things about him and how he handled our purchase. Norm and Shirley Kerber

Amazing experience no pressure from the sales person exceptional customer service A+

We just bought our 3rd BMW from BMW of Fairfax. We’ve moved over 50 miles away since we bought our last 2 cars…but, keep coming back! The customer service team, sales/client advisor (Erick Bautista), finance manager (Ebrahim Farhanieh) and general manager (Mike Walker) all make buying a car here an easy and satisfying experience. The service department is also first rate. We really appreciate having a trouble-free car buying experience…I’m sure we will be back again!!

If thinking about a BMW, get one here! We looked for weeks and found BMW Fairfax used inventory is so much better quality than what you find at the Chevy, Toyota, and other dealers and the prices are equal if not better. All of BMW Fairfax's used cars are in fantastic shape! (beautiful paint, interiors perfect, great tires and brakes, etc). We drove several at other dealers and they all had issues like bald tires, stained interior, weak brakes, super high miles, etc.). Alex in sales was outstanding. He was very honest with pricing and has extensive knowledge of their used vehicles. He added a personal touch, remembering how much I liked coffee and gave me a nice BMW coffee cup and small toy gift for our daughter when we picked up the car the next day. That's something you wont see at any Chevy dealer. I will be back to buy another vehicle for myself.

It was a great experience from reception to delivery of the vehicle, Alex the sales manager was very friendly and extremely knowledgeable about the features of BMWs. He was so kind to provide us with umbrellas when we went to checkout the car for test drive in rain. I strongly recommend BMW of Fairfax, VA to anyone that are in market for BMW vehicle.

Clean environment and professional representatives. Karina Gonzalez Is my go to rep! She is very knowledgeable about not only BMWs but also the M BMWs. 💪🏾. I’m super appreciative that she is on the BMW team!

Saw to 2 recalls & did an outstanding job washing/cleaning the car!

Excellent people

I was very impressed by the professionalism, respect and courteous service I received from the Salesman and Finance manager. The transaction went flawlessly.

Alex and Ebrahim are the absolute best. They helped me find the perfect car, and did it with smiles and laughter.

Its a used car (2015) but the dealership made sure it was looked at from every angle. New tires new oil change all inspection up to date , love it! Its my 2nd car here and I will keep coming back because of : quality of customer service, price , and quality of used cars Also, I want to mention their finance team: super courteous and would try their best to make you content and excited about your purchase

A great experience. Alex was very helpful spent time with me showing me all the features. He also did a follow up call to see how things were going. He gave me his cell phone to call if I had questions. I called, He responded immediately and answered my questions. On a scale of 1-10, I would give him a 10.

BMW and BMW of Fairfax went over and beyond to make sure the troubles with our car were made right, I could not be more impressed with them. Thank you.

Alex Yakovlev was very polite, professional, and listened to what I wanted from an SUV in the mid-size range. Alex did a great job in explaining the features of various vehicles, was patient on test drives and helped find the SUV that matched my checklist. The trade in and purchase process went smoothly and both Alex and Jaafar were very helpful. Looking forward to enjoying my new BMW.

The folks at the dealership are very professional. Had a great experience getting my new X5 starting from putting in the order, getting the financing, and the delivery of the car. Petr was outstanding. So was Jaffar in arranging for the financing. I have been going there for servicing my old X5 and their professionalism convinced me to go there for getting my new car and I am very pleased with the overall experience.

Update: I recently received a check for not only the 10% I had requested but a full refund of service. I had spoken with the service manager who was very kind a few weeks back, and I'm genuinely surprised at the effort made by the dealership to right the wrong by going above expectations. Thank you! I recently had my 2017 BMW 340i serviced at this dealership and it will be my last time doing business with this institution. I had new tires installed on my car a few weeks prior to my routine service (not Fairfax BMW). I went to the Fairfax dealership for numerous items; windshield wipers, oil change, filters replaced, etc. The bill was in excess of $500, and that’s after the service package paid for the ‘covered’ maintenance. Additionally, I was informed that my car needed a four wheel alignment even though this had been done weeks prior ($200+). I asked my service advisor for the measurements taken on my wheels, as my tire shop was interested in what they measured; magically, after another 30 minutes, I was informed that my car no longer needed a four wheel alignment and there was a ‘mistake’ reading the measurements. How many other customers have been duped like this? I then was informed that I should’ve received 10% off of my service, this was not suggested by my own advisor. When I called the dealership to request the discount I should’ve received, I was told that they would get right on it; one month later and I’ve heard nothing.

I purchased my 2022 X6 through James Duerbeck. He’s the BEST! He is patient, thorough and knowledgeable. I highly recommend him.

Short on inventory, but they had the exact car I was looking for. Low pricing compared to other area BMW dealers. Great service.

Excelente lugar de atención de primera clase.

Alex the sales consultant was great to work with, knowledgeable and patient. He worked hard to help me get into a new BMW and I am loving it! The sales manager was friendly and personable. They didn’t use the typical sales tactics that can turn some people away. Overall I had a great experience working with everyone at BMW Fairfax.

Sales rep was awesome and easy to talk to. The finance officer was also very friendly. This was a quick process and didn’t take all day! It was a wonderful experience! Thank you!

BMW of Fairfax has just made a friend and an advocate. I just had to share my experience with BMW of Fairfax. My 24 year old daughter needed a new car and she found a 2015 Honda Accord that was being sold by BMW of Fairfax. Not being a Honda dealership I had assumed they would just want to get rid of the car and us (since we were not buying a BMW), but I was so wrong. Our salesman, Nana Mensah, was super nice and accommodating. He did not treat us any differently just because we were buying a used Honda. He made my daughters first car purchase (on her own) a very pleasant experience. On top of that, Ferris (from the financing Dept.) was beyond helpful. He explained what was going on without being condescending, as I might have expected from a BMW dealership. When he found out she was a teacher, he made sure she was taken care of. My daughter got a great deal on car she wanted and I walked away wishing I could afford to buy a new BMW, just so I could work with BMW of Fairfax again. If they treat us this well, I can only imaging how they take care of BMW customers. I have no trouble recommending BMW of Fairfax. Call Nana, and tell him Josh sent you. :)

Great experience!

Petr Mastny was really great. I was looking at other brands/cars but to be completely honest he was the reason I bought my BMW. He not overly pushy and very personable. Did not come across like a typical car salesmen

Love our X7. James Duerbeck was very helpful and knowledgeable answering our questions. He was not pushy at all trying to sell us more stuff but rather a helpful guide in choosing the best options and specs for our newly built car that we absolutely love. At the time of delivery he took his time to show us how to use all the features and did a follow up the next day in case we still had any questions. He also surprised us with lots of goodies at the time of delivery which is greatly appreciated. I have bought many luxury cars but never had a pleasant experience as this one . If you are in the market for a BMW, he is the one to go to. 👍👍

Great service, friendly people. Very efficient.

My great-as-usual service advisor Laszlo Babos keeps both of my cars in good shape for the past 10+years. During my recent visits I was met and greeted by Kevin Mam who did an impressive job checking my car in for service and repair. Thank you both! I trust BMW of Fairfax service staff. The only place where I’ve been bringing my cars in for repair.

Always a great experience at BMW Fairfax

I was quite satisfied with the service and speed.

Very professional setup, superb customer service, nice waiting area with great coffee. All in all, this is how a service experience should be!

I have a few options when it comes to servicing my BMW. I always pick Fairfax BMW because Miss Frankie always meet my needs, address my concerns and answer any questions. She provide the best service possible.

Great service with Dena!

Erica Nelson is always a pleasure to work with. She is knowledgeable, efficient, and respectful. Thank you!! Dena was professional and efficient. As always, thanks for keeping my car running well. Thanks to Kevin for working with me to keep the car running well.

You guys were absolutely amazing! A huge THANK YOU to Karim, Brianna and Dennis for the service they provided us. Even though it was a long drive to come up there it was well worth it. Especially a big thanks to Karim for comming in early to go through the jeep to make sure its was good to go.We are absolutely in love with the jeep we got from you guys! It was better than we imagined! THANK YOU!!!

service adviser, Kevin, provided the highest quality service I've received at any dealership, fixed our water pump in a few hours and had us back on the road in no time

Great dealership with very competitive pricing. Ask for Jordan he is the best. Super knowledgeable, easy to work with, goes the extra mile, not pushy at all.

I was looking a battery for my 2005 BMW but was not of the battery size and I called Fairfax BMW . The gentleman I spoke to in the parts department, his name is Richard. Was very patient and explained to me, the difference in batteries with regards to amperage size and CCC. I was blown away. He knows his stuff and generous to shere.

I want to thank Luis Argueta who truly goes above and beyond. He is truly a life saver, I didn't think my bmw would ever be driveable. I was back on the road within a few hours and felt like I was driving a new car. Luis is truly a Bmw expert. I couldn't have asked for anymore. I am so thankful I have finally found such a trust worthy and honest mechanic. You can tell he truly has a heart for what he does. ❤ Thanks again for your wonderful service, and making my car safe to drive again.

Shea Lueder was super helpful and nice! Excellent customer service! Thank you!

I want to thank Luis Argueta who truly goes above and beyond. He is truly a life saver. I didn't think my bmw would ever be driveable I was losing hope. If you are looking for someone who knows all about fixing BMW's look no further. He is truly incredible and went out of his way to fix my car. He fixed my car in a few hours and I was back on the road. Thanks again I am glad I finally found someone I can trust. Thank you so much Luis.

Excellent service and price. The easiest and most pleasant car buying experience. Great team on board! Thank you, BMW of Fairfax!

Best dealership experience we have ever had, ask for Dennis. He made our experience go seamlessly, we never felt rushed but very informed about our new purchase! Dennis was the best!

Petr made the car buying experience easy. He was very informed not only about BMWs but the other cars I was considering. It made having a conversation about which car was best for me easy. Petr seemed genuinely more interested in what I was looking for in a new car instead of just making a sale.

Let me start this review by saying I first went to another bmw dealership nearby, and had a less than stellar experience. Before writing off BMW, as this is my very first BMW, i went to BMW of Fairfax. I got assigned to Neils and never turned back. Neils is a GRADE A, first class, and top of the line, car guru. His honesty, customer service and over all personality and demeanor made car buying an ENJOYABLE experience. If I could buy a new car every week, I would go to Neils in a heartbeat. Thanks for everything!

Out of the places we have been BMW of Fairfax has been the best thus far. As soon as we stepped out the car, we were greeted with a simple hello, how may I help you. Mr. Sam and the finance manager were awesome in helping us but also didn't pressure us as most car sales men do. We were in and out within 2.5 hrs. Great, courteous and professional! Will definitely be back for future upgrades and more!

Nana the sales rep at the used lot was amazing! Helped us so much and great to work with! Love the car

I just had my BMW 5 Series here for a major repair and I couldn't be happier with the service I received, from keeping me informed of progress, the quality of the work, or how fast it was completed. I prefer to solely work with Walid because of my previous experiences working with him, and he never disappoints, providing honest and professional service every single time. Thank you!

Great service, James Duerbeck helped to build the car that I want, I was impressed with his knowledge and experience. For some reason there was a delay with the shipment, James managed to lend me a loaner vehicle till my actual one arrived. The day the vehicle arrived, he reached out to me immediately and he made the transaction process easy and smooth. Again, I highly recommend him!

Can’t say enough good things about BMW of Fairfax. Everyone works tirelessly at their highest level, and always responds to a customer needs, “very professional”. David my representative is the best, and has always made me feel welcomed. Lastly, I have never had any problems or attitude from BMW of Fairfax compared to Alexandria. Great experience, and our car feels new again.

Frankie Johnson did an awesome job taking care of me and my car. She provided great communication and my car was ready early. You can tell she is passionate about the BMW brand.

Repairs attentive to doing it right the first time! Stellar personal attention and care for customers. Elena and Dale are quite a team doing repairs on BMWs.

Purchasing my new X6 at Fairfax BMW was the best new car experience of my life. From the beginning to end I felt my concerns were heard and addressed. It is ironic that I actually ended up at this dealership after starting my purchase with a different local BMW dealership. I was finance approved and ready to purchase. My dismal experience with the previous dealership pushed me to look elsewhere after an entire week of broken promises and frustration. After 30 minutes on the phone with James Deurbeck my new X6 was on order with all questions answered and all specifications met. I am a true BMW fan and will definitely refer all business to BMW of Fairfax!

I had a unique problem that was not covered by the warranty. But after a couple of minor issues, they called me back with a reasonable compromise/conclusion.

Service rep Frankie Johnson was amazing with my cars evaluation and maintenance.

My repair was due to design flaw and Fairfax covered the cost which was much appreciated.

When it comes to the BMW Service Advisors, there’s good, better, and best. Then there’s excellent . . . which is Frankie Johnson! She takes such a personal approach with both myself and my 21-year-old car. Professional. Courteous. Hands-on and keeps me status informed. And she personally ensures that the work is done correctly and timely. German car-owning friends ask me why I take my car to a more expensive dealership for service. I tell them two reasons: 1) you get what you pay for; and 2) I have Frankie Johnson as a Service Advisor.

When it comes to the BMW Service Advisors, there’s good, better, and best. Then there’s excellent . . . which is Frankie Johnson! She takes such a personal approach with both myself and my 21-year-old car. Professional. Courteous. Hands-on and keeps me status informed. And she personally ensures that the work is done correctly and timely. German car-owning friends ask me why I take my car to a more expensive dealership for service. I tell them two reasons: 1) you get what you pay for; and 2) I have Frankie Johnson as a Service Advisor.

We decided to upsize to a larger vehicle after having a baby, and Erick Bautista went above and beyond to help us select and test a vehicle and make the buying process as streamlined and easy as possible. Can’t thank him and the team enough for their help in getting this deal done so efficiently!

Fast check in and right into a loaner vehicle.

A 2 hour drive for a proper car buying experience. The team at BMW of Fairfax gets a 10 star rating in my book! 🤩 Nana our sales advisor was extremely patient during the entire process. We probably spent 3 hours just asking questions and inspecting the vehicle and not once did he break his smile or become frustrated with my family. 😁 ✅ We asked him to print out all service records and he did it. ✅ If he didn't know the answer to one of our questions he went and found someone who did. ✅ He printed out every single service record on the vehicle and went through it with us line by line until we were satisfied. ✅ Not once did he or his team pressure us and gave us ample time to have private discussions when needed. ✅ Most importantly something that I think is very rare at dealerships now a days he never pre-judged us or assumed anything because of age, looks, race, etc. If you're looking for a BMW and want quality, respect and integrity from the people selling you one. Go see these guys today! 👊🏽

Love My Vehicle and Feroz is the Man , A Special Thank you to Him and Qais ..

Simple oil change. Made sure everything was right and even reminded my fool self on the best ac settings.

They were very friendly, attentive and thorough in their handling of my BMW. Elena was quite knowledgeable and explained my options completely. I will gladly come back for me next service.

As always, the experience with your service team, and Shea in particular, was seamless and professional. All quoted deadlines were exceeded expectations with excellent communication throughout.

As time in the pandemic passed I am pleased to find the same high quality service we have come to appreciate from BMW of Fairfax and our advisor Shea Lueder over the years. It is a comfort to know we are well cared for and our vehicles and our family members are not at risk. Thank you BMW of Fairfax for effective and thorough service as usual. And a special call out to the loaner fleet manager for her recall of customers and attention to our needs.

Everybody is friendly and helps us to their best.

Lovely cool day waiting for an engine light fix. Colin we’ll entertained by all the activity.

My technician - Danika Edwards was on top of my repairs from the very beginning. She was helpful getting the information and process started. She kept me informed regarding options and the eventual progress of the repairs. The customer service representative - Melanie Wendo - was also very helpful in initiating my UBER app. The service was great and the people were even better. It was an overall great experience.

My assistant was expectacular

Fabulous car buying experience. Neils Ribeiro made it all very smooth and pleasant. Kept us up to date on our order and made the pick up a lovely experience!!

The service and repair process was good. My vehicle was ready at the scheduled time.

Its a typical BMW dealership, i have no complaints my family has been a loyal bmw customer for years now. BMW always has great service this location is no exeption. My fathers 550 needed to be brought into replace a gas tank sensor. We were initially frustrated as it took longer than expected to get a courtesy vehicle, but the manager and customer service employees did not only make sure we got a loaner car, but a 2021 7 series to compensate. Id recommend using BMW of fairfax if you are in the market for a quality luxury automobile as well as service to match.

I hate shopping for a car. This car dealership made it a great experience. I would use them again for sure! Thanks Allen and the finance manager!!

Excellent customer service throughout the Purchase

Jude! You the man! Everything went smooth from start to finish. Great service from finance folks as well. Very professional and not your typical “pushy” used car salesman.

We had a very positive experience at BMW Fairfax. The showroom and offices are very clean and quiet, everyone was friendly and professional. Our sales person Sam Hawa was friendly, enthusiastic and honest. There was no slick talking, nor any high pressure pushy sales tactics. After the car we wanted to test drive was located, we test drove it alone which was great so we can assess the car ourselves without any awkwardness of a third party being present. After the test drive, Sam and the Finance Manager Jaafar created an estimated sales and payment summary and we decided to buy (a similar) car with the color we preferred. The entire process took approximately 3 hours and we are very pleased with our experience.

Mark Stout, my service manager, makes BMW Fairfax look good...really good. I discussed my air conditioning issue and he recommended I bring it in on a date when I could get a loaner (free!). This was incredibly helpful and thoughful as the diagnosis and repair required the car to be in the shop for four days. He kept me informed of progress and the final bill was lower than the estimate. I picked up my super clean car on a hot day (93 degress) and the air conditioning worked perfectly. Mark's outstanding service merits recognition. Note: after driving a 2021 328 for four days I want to upgrade my 2014 328 - that's a smart marketing move by BMW Fairfax!

Super fast and easy. Staff is friendly, online payment made everything seamless.

Best service I got, Dena Van has the knowledge and professionalism that makes this dealer my number one option. Thanks Dena Van

I Gad a slow leak in my tire so I contacted Franky who set me up to set it checked out. It turned out to be a nail in the tire which was quickly repaired. I was provided a Uber voucher so that I could go to my app., While it worked easily leaving the dealership it refused the voucher for the return trip.

Once Alex Iakovlev got on board, the buying experience was exceptional. In fact, I can truthfully say one of the best I have ever had. It's nice to meet a salesman who knows his stuff. Alex answered my questions prior to me even forming them. A very thorough and competent employee of whom management at Fairfax BMW should be proud!

My Experience with Mr McNeil was great as always. He took great car of my car needs, very professional

From walking in to driving off the lot this has been the most pleasant experience I’ve ever had buying a new car (never thought I would say those words). I will with out a doubt recommend everyone I know to BMW of Fairfax.

enthusiastic, responsible, and solid on every step

Quick, easy, and efficient. Great communication, the customer service was on point, and my car looks great.

My wife and I just moved to the Northern Virginia area from NYC and needed a new car! Erick Bautista and his team at BMW of Fairfax helped us find the perfect BMW and guided us along the way with excellent customer service (and great new area restaurant advice:)). The team here is extremely professional, personable and caring during the process, providing many options (buying vs leasing etc.), walking through various service and car model offerings. I look forward to purchasing my next BMW with this location. Great experience!

I could not be more pleased with my recent purchase experience with BMW of Fairfax. Every aspect of from initial meeting, test drive, order to delivery was extremely professional and painless. My salesman, Eric Bautista, knows his BMWs and knows how to treat a customer. His communication throughout the entire process was exactly what you would expect from a top-notch establishment like BMW fo Fairfax. He was an absolute pleasure to work with and highly recommend him if you are in the market for a BMW. I was floored by the beauty of my car - 2022 M850iX Grand Coupe, Frozen Bluestone Metallic exterior, Red/Black interior - when I laid eyes on it, and was equally impressed by the VIP delivery treatment from Eric and the rest of the staff.

Dropped vehicle to get something fixed, the Service Advisor, Shea Lueder and team identified the problem promptly and the provided the necessary assistance required to get the vehicle done in a timely manner. Excellent customer service and professionalism! Thanks!!

The professionalism as well as great customer service that was provided to me for making my first purchase from BMW exceeded my expectations. Karim and James are both very informative and kind and made this process as easy as 1,2,3! If you are looking for a car, coming to BMW of Fairfax should be the first and only place to buy your car from.

It was not bad. I was not expecting to pay what I had to pay. But, I guess that is the cost you pay if you want to maintain your car.

Quick and smooth purchase experience. I worked with Alan Khani in the CPO department. Alan and the entire team were patient with my questions, requests for extra test drive time, phone calls, etc. This is my second purchase at BMW of Fairfax and I highly recommend them!

Purchase process was a pleasant experience. Sales associate was very professional and didn?t waste my time. Highly recommend purchasing vehicle at BMW of Fairfax.

Excellent service provided each visit

The purchase process at BMW of Fairfax was hassle free and just an overall great experience. Alex Zelkin and the whole team at Fairfax BMW treated me like family! I highly recommend that you check them out first, when looking to buy a new or used vehicle. Thank you!

Outstanding experience with BMW Fairfax. The car was as-advertised with a price that was below market. My trade was appraised fairly and financing was a snap. Nothing but kudos for the sales staff.

One of the most difficult things for a business to do is to deliver consistency to the consumer. BMW of Fairfax once again has displayed their ability to do just that. They identified the appropriate vehicle for me, which fit my situation perfectly. The entire process from pricing to delivery was exceptionally smooth. And I’ve been doing this with them for over a decade! If you want to be respected as a consumer, it’s BMW of Fairfax.

We recently purchased a BMW 530i with Alexander Yakovlev at BMW of Fairfax and it was a fantastic experience from beginning to end. Given the shortage of inventory that most dealers are experiencing, Alex custom-ordered the exact car we wanted and kept us informed every step of the way as it was scheduled for assembly, shipped from Germany and arrived in Baltimore. we got it two weeks sooner than we expected on top of everything else. Really happy with the car, with Alexander and the whole experience!

Convenient and work is always excellent

Eric was thorough and transparent He answered all my questions and I was able close the deal on my bmw.

They were very efficient and made the process streamlines; and by using this cars as loaners, they were about to lower the pricing by almost $10,000 from MSRP with 4,338 miles on it. That worked for me!

Excellent car buying experience! Alex was very helpful, patient, and knowledgeable. This was my second purchase at BMW of Fairfax, and it will not be my last. Many thanks to the Fairfax team.

The car was used as a loaner vehcle and had 4,338 miles on it but was also close to $10,000 off of the MSRP price. They had it detailed and ready to go when I got up there on Saturday. They were very efficient and respectful of my time. It was an easy buying experience.

I have used this dealership since 2003 and have purchased 4 cars and have never been disappointed

Fast and friendly service!

I am and will remain a lifelong fan and client of BMW of Fairfax! My cracked windshield repair was ordered, scheduled, repaired and returned in less than 3 days! Robert L and the rest of the staff are top notch!

Nana and the rest of the team here were extremely helpful. This was the first car I bought from a dealership and they made it a seamless process. They were patient, answered all my questions and hooked me up with great pricing. Will definitely be doing business with these guys again soon

I?ve been to several service centers but BMW of Fairfax, particularly Frankie Johnson - my advisor is by far hands down the best. She took her time explaining all the service details and offered solutions keeping my interests in mind. Thank you Frankie!!

Outstanding knowledge of the product .

Alex was excellent Sales person and I highly recommend him.

From start to finish my experience with Alex was exceptional! He is knowledgeable, professional and a pleasure to work with! The process was stress free and fun.

Excellent experience. Asad did a fine job. I recommend him wholeheartedly.

David McNeil is very professional and always takes great care of my needs. Thanks

My sales person was very knowledgeable and great.He was very patience and respectful.

James Duerbeck is very courteous and knowledgable. This was best experience in buying new car.

David and Robert are the best. They are professional, knowledgeable and customer service oriented. I travel 700 miles roundtrip to have my car serviced here.

Seamless delivery and knowledgeable staff. From the front desk, to my sales rep, to finalizing with financing, I couldn't have had a more seamless and efficient experience. This was especially impressive given the current situation with COVID. I would highly recommend BMW Fairfax.

Neals Rebeiro, my salesman, was extremely helpful from the beginning to the end and we particularly appreciate the 2 hour or so demonstration on how to use all the tech. Finance department was a breeze. Got a good price too.

I recently visited this location and the customer service I received was impeccable. The representative that assisted me Derrick C was amazing. He is my sole reason for the 5 star rating. He was knowledgeable, friendly and thorough. Great job Derrick Chambliss! I am very appreciative of the assistance you provided me with and they did a great job servicing my vehicle.

Excellent dealership. Professionals dedicated to customer services at the highest quality. Mr Alex Yakovlev was our sales person and enjoyed his handling amd patience with us. I recommend beside the fact that the vehicle is unique and fantastic. Congratulations to the folks of BMW of Fairfax !!!!!

Alex Zelkin is by far the best car salesman I have ever worked with. I will always buy from BMW of Fairfax and I will only refer family and friends to Alex and BMW of Fairfax.

Alex Zelkin is the best salesman. I truly appreciate hi professionalism and knowledge making the car buying process so easy. Thank you for helping me get into the vehicle I wanted. I will only buy and refer to Alex and BMW of Fairfax.

I took my B!W X3 in for service and inspection yesterday. The service people were very courteous and competent. I waited for my car in the service lounge where I was very comfortable. The car was done in the time frame they said it would be. In at 9:15 am and out at 11:15 am. Great service.

Excellent experience. Very clear and helpful.

Excellent service especially with Walid Big help he explained everything He have the best customer service ever

THIS REPAIR WAS TOP NOTCH IN ALL RESPECTS XXXXXXXX

Mark Stout is a great guy! Amazing experience at this location. Great service, polite staff, clean waiting room....

Another easy and efficient buying experience with Driton Sadiku! Thanks 😊

Excellent service at this dealership. Overall great experience

Karim was an awesome salesman and very professional. I appreciated his efforts in helping me find the car I wanted.

As always, BMW of Fairfax impresses...Service is top notch and excellent customer service. Kuddos to Shea Lueder for ensuring quality work.

My experience at the BMW Fairfax is and always been great.mostly do the service and attention of the Service advisor Dena Van.

Excellent service provided by Miss Frankie Johnson.

Great service representative. Not easy access into service area from Lee Highway. No fault to BMC . Service road intersection was blocked by neighboring business . Went in for oil change. Got a nail bolt in tire when exiting service road . Had to return for a new tire . Again no fault to BMW . Just a bad location to have a service department. Next time I will try BMW of Alexandria.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

Exceptional service and kept up on all repairs as they were needed.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

An all around great experience. The price of the car the customer service just everything about the dealership was top notch.

Great service- from great people, the latter is the most important. It starts with Conrad Molinosky, and with his direction and leadership thru example...Jessica V. Customer service rep. Is very helpful and simply awesome. Fairfax BMW SERVICE is these people...thanks for your SERVICE.

Ms. Dena Van from the BMW Fairfax service department was great in dealing with a number of services I needed. The biggest problem I had to deal with was getting two of my tires replaced thru the CNA National tire program. I had to have the tires replaced with temporary ones (no-run flats). These tires were damaged on the road and in another state so I could not bring them in to be verified. Ms. Van called in my behalf and was able to get them replaced at no charge to me under the CNA program I paid for. I am very appreciated of her taking care of this.

Went in for oil change and inspection. While the oil change was more than a Jiffy Lube, they gave me a great car wash inside and outside, and pointed out some major repairs I?ll need in the future, which helps me plan on how long to keep the car.

Very nice and informative salespeople, help you take the time to make sure you get what you’re truly looking for. Respond quickly to messages and are extremely helpful.

I had efficient and great service at BMW of Fairfax.

I drive 60 miles to get a car from them. Dennis is wonderful. He does everything to give you what you are looking for.

We did our research on dealers that we would like to purchase from and decided on Fairfax. They did not disappoint. We stopped by one Saturday and test drove a used X3 and later decided on a new car. We got a great deal (thanks Erick) on the exact car we were looking for. Ours was a special order which came in on time and built to specification. Overall a great experience - the one we were hoping for.

Good experience. Spoke to service manager who responded to my questions and concerns. Pleasant service representative.

Excellent service, this is a lot of effort to say excellent service

Erick was excellent and made the sales process not feel like one. All dealerships would be lucky to have a guy like him.

Mark Stout is my Service Representative at BMW Fairfax Service Center. Mark has been my Service Rep since 2015 and he has always been very professional and very detailed. He always ensured my car gets the maintenance and repair services needed. I trust him.

Great overall service. Dropped my car off for maintenance and check up. The folks were kind and courteous and very helpful.

Super Easy - Digital notification and appointment setting. Nice facilities. Cleaned car after service.

Friendly, knowledgeable and just nice people

Excellent customer service by Mark, turn around of service was excellent as well.

Amazing professional service with super customer courtesy! Mark, our Fairfax VA BMW service rep was extremely helpful, explaining everything and working with our busy schedule. We?ve been relying on Mark and his team for years, always pleased with their support.

This is our second car we have purchased at BMW Fairfax Certified Pre-Owned, and the buying experience so far could not have been better!

Oil service, radiator fluid flush, and routine scheduled maintenance.

Great experience purchasing my new car at BMW of Fairfax - special thanks to Alex Iakovlev from Sales! He’s been awesome helping me with every step on the way to my new car and still checking in regularly after I brought my car home. Thanks!!!

Would recommend asking for Karim Salhi, super great guy and very knowledgeable. He was able to make the entire experience easy with no pressures.

BMW Fairfax was great to work with! Alex, my client advisor was patient, knowledgeable, and professional. He made the entire buying process smooth and I'm very happy with my X5! Also manager Mike, addressed a few concerns and made sure that everything was fixed in a professional, high-quality manner. 5 stars!

Everything was good at this dealership, sales rep Michael and finance manager Feroz! Great service!

Ian is the man! He always provides the best service and is super friendly. I won’t take my car anywhere else. Thanks again!

Had my 335i serviced. I always ask for Seay who is the best service advisor at Fairfax BMW. He is very knowledgeable and gets to the point about the service required and the cost. It is a pleasure to take my car in for service when the customer can deal with Seay.

Always an excellent experience...

Great service friendly staff. I just completed a visit to Fairfax Bmw. I was greeted by friendly staff that made me feel comfortable. They did not make me wait long in a clean environment.Mark Stout was fabulous as usual.

I knew it?d be tight, but service advisor, Shea Lueder, came through as promised. Dropped off wife?s X1 at 7:00; swapped it out for my X3M at 11:30 and picked it up at 4:30. All required services performed to spec and both cars returned clean as new. Thanks, Shea and BMW of Fairfax!

Great all around- customer service, professional team.

We have just experienced A+ service once again with our third BMW purchase from BMW of Fairfax!! Thank You Karim & Ferris!!

Great service, short wait time, replaced tire and perform inspection in less than an hour

The dealership took a short notice service request with no issue and took great care of my BMW.

I purchased a CPO '18 540i xDrive and the experience was the best that I have had in a very long time. Karim was a very friendly and attentive client representative. I wholeheartedly recommend them for your Automobile needs. Joe Poole

This was my first time having a service done here... but things went seamlessly!!!! So much better than my previous dealership!

Maryam and Mike were professional in their handling of my sons car purchase and they made the experience easy. I cannot say enough good things about them and our dealership experience with them, Thomas and Jaafar.

Dealership is A1. Provided a loaner and delivered car on time. Excellent customer service.

I ant to take the time to recognize Zen (Finance)and Dennis Tablagan (sales) on the incredible service they offered when me and my wife were looking for a certified BMW. I was thoroughly impressed. I for the most part do not fill in surveys but on this occasion it warranted it. BMW of Fairfax is the place to go to get either a new or used BWM. You will not regret it! Efrain and Mounia Nieves

My BMW 335i was in a reck right before Christmas. I dropped my car to BMW of Fairfax Bodyshop. Not only they did an excellent job with the work, they worked with the insurance to get the approval for the additional parts required. StateFarm wanted them to use used parts, BMW was able to convince them of the risk using old/used parts, and get the insurance to approve the new parts. I always feel confident that BMW of Fairfax bodyshop will do a job right for the best interest of the customers.

Friendly Service advisers.

Best customer service from Derrick Chambliss.

Very professional & helpful.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

Staff was Friendly and Helpful.

Service advisor provided an excellent assessment for service needed.

Brian Markulin is the best Client Advisor in the building! 10 stars for Brian's excellency, commitment and professionalism in helping me with my new BMW.

I needed the fender on my vehicle repainted. The staff was very responsive and service quality was excellent.

Driton was our salesman. He was attentive, knowledgeable and helpful. We were visiting other BMW dealerships, but we knew we were going to buy our car from Fairfax because of Driton.

We had a great experience at BMW of Fairfax. We loved working with Alex. He was very knowledgeable and he took the time to ask me questions to get a better understanding of what I was looking for. Alex always made himself available via email or phone for any questions during the buying process, and even after. When we showed up to buy the car, he had everything ready and made it a smooth and enjoyable experience!

Truly one of the best buying experiences I have ever had. I am in Nashville and was looking for a X7 M50i. Not a lot of inventory out their but Fairfax had the car I was looking for. Thomas Casey and Maryam Malikyar were great to work with and very responsive. They even pulled off a Christmas miracle and had my car delivered all the way to Nashville before the holiday. I will definitely buy from them again. 5 stars!!

BMW of Fairfax provided excellent service on my vehicle recently.

Best car buying experience I have ever had. Alex (sales rep) and the team there was incredible! Received so much more than expected. Very accommodating.

This place is great. I didn’t have an appt but Emily made it a great visit and took care of us. I was traveling and had a situation arise and needed quick service. They handled it like professionals.

Both my sales rep and Finance Manager were stellar to work with, truly great service. Even though it's 220 miles from home, I would do business there again.

Have purchased seven BMWs (5 CPO, 1 new, 1 Mini) from Fairfax BMW over 15 years. With the same salesperson, Brian. Brian is excellent and always worked with us. Several times, including our most recent CPO purchase of 2018 M4, ?back of the house? service -financing, parts/cashier has been inefficient and lacking.

The service attendant was "Dereck??" was very helpful.

Thank you for your help with my car. Nice service and close location.

Very good and prompt

I have been coming to BMW of Fairfax service department since 2015. I have worked with Danika Edwards and Miss Frankie Johnson and both of these women have been wonderful!!!

Used for scheduled service today. Very professional, easy to work with. The Uber credit idea instead of loaner or shuttle is excellent! So easy to work with.

Alexander did a great job of keeping me in the loop on my new vehicle as it made its way here from Germany and was available whenever I needed to ask a question. Great service overall.

Fantastic and quick service appointment yesterday.

The sales professional Petr Mastny was amazing. He provided me the best price and delivered it on time. I have called all the other local dealers in the area to get a certain X3 package, and Petr came back with the best price. I needed to purchase a car on black Friday due to my business time restraints and he made it happen. He was great to work with and will definitely buy any future BMWs from him. Back office experience was as pleasant as working with Petr. Jaafar in the finance dept. was great. He only recommended products I needed and didn't try to sell me any extra fluff. It is so refreshing to work with professionals. I would definitely recommend this dealership to everyone. If the staff is this professional, why would you go anywhere else.

Very professional and outstanding service . They were able to cut the waiting time as soon as they. Find out what was wrong with my car. They did provide a complimentary loaner vehicle very soon to allow me to continue my daily activities while they are working on my car.

Excellent service. I’m so impressed with my experience. My service advisor (WK) was very knowledgeable and very helpful. Everything was done ahead of time given. I’m very pleased with my 1st experience at BMW Of Fairfax.

Just bought a certified 2018 X3. We were very happy with the service, professionalism and attention given by Nana. We are also happy with the car (after one week). The team made the process smooth and swift. Hopefully it's a great ride for years to come.

BMW of Fairfax had the deal painted on the windshield before I arrived. Too good to pass up. My sales person Alex presented the deal just right. Smooth and no hassle. Great job, Alex!! Bought the X1 as I was impressed with an Audi Q3 that I rented two weeks prior to purchase. I am a Beemer guy so researched X1 and went for test drive. The X1 handles and rides like a BMW. Good braking and lots of acceleration for merging on interstates. More bells and whistles than my 528i that I traded in.

Received excellent service at BMW of Fairfax, VA. Service advisor, Derrick Chambliss, was professional, highly competent and timely. The process of checking in and out under the current COVID-19 pandemic was excellent. Very sanitary and reassuring. Only one recommendation, following the blow dry, need a hand drying approach to courtesy car wash. Soap residue spots are otherwise left to dry on dark paint vehicles. Will return for future services. Many kudos to Konrad M. For running a great service center! Respectfully, Carl-Martin

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Purchased vehicle off of a lease and had dealership run it through the Certified Pre-Owned process. Dennis and Ferris made it quick and painless. This dealership and these guys are superior, and they're nice about it.

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Serviced quickly while I waited in a comfortable areas.

This is my 2nd time at this dealership; both were for service. In both times I was very satisfied with the facility, customer service, advisors, waiting area, waiting time, the quality of communication. I strongly recommend this dealership.

From the service technician, to the shuttle driver, and cashiers, you can count on quality, professional, and courteous service.

excellent service excellent follow up on a n administrative matter with car

I received outstanding customer service from all staff involved with my service request. Thank you!

good service...well-trained mechanics, speedy check-in; clean customerwaiting area

I was buying my lease out and the customer service was amazing.

My sales representative was Erick Bautista. He made my car buying experience the best I've had ever!! Mr. Eric was, fast, sufficient and on top of his game... he was so positive, I just knew I was walking out with my car. The whole process was one hour and half. Awesome ?

Konrad is a good service manager who will make sure customer satisfaction is achieved.

Great service they care about there customers!

I called after hours , and someone answered the phone and provided me with verbal information about the 2020 840i I wanted to purchase . They also scheduled an appointment for me to test drive the car. Within 24 hours , I had all of the information about the car including the maintenance history and the car facts. I arrived for my appointment and my salesman Mr Cavey was waiting for me and took me out for my test drive . He was patient and took his time to go over all of the features of the vehicle. Financing was very very easy and very fast . They are the best !!!

The service was beyond expectation! Thank you for your continual excellent service.

Elena communicated what was needed, ensured our vehicle received immediate attention, and completed service on time.

Excellent customer service. But the issue on my car was not fix. I need to bring it back again .

You can count on Shea Lueder for excellent service. Great customer support.

My consultant gave me his full attention to my car service needs and made sure they are done perfectly and ahead of time.

Excellent service and professional relationships with the customers.

Very professional and helpful. They listen to their costumers' needs and concerns. They made you happy and satisfied Salwa

Excellent service. They are proffessional and helpful. They listen to costumers' needs and concerns.

Great people to work with. Made the out of state buying experience easy.

I worked with Margaret through email and Karim in person (unfortunatelyI can'trememberthe finance director's name at the moment). The process was easy and all of the staff were friendly and professional. One of my beat car buying experiences yet.

I found the car I wanted on their site, test drive and bought at an exceptional rate. This entire process as simple and easy from beginning to end.

Great service, they explained well what was going on with my car and what to do to get it fixed in timely manner thank you for the service

Easy transaction. Staff was friendly and helpful.

I have purchased vehicles at this location since 2001 and the service and auto body shops are very good and very responsive.

Used the online buying experience. It was very easy and I ended up with a great car at a great price

good prices for a dealership and friendly service

I have been using BMW Fairfax for the service of my BMWs since 1995 with my recent visit being on 10/2/20. My service advisor, Frankie was absolutely fantastic to work with. She greeted me as soon as I drove into the service bay and reviewed my issues for the visit. She was professional, courteous and very efficient. After the service technician evaluated the car, Frankie called and reviewed in detail the issues and costs associated with the repairs. She is very familiar with the mechanics of the vehicle. I would highly recommend Fairfax BMW Service and Frankie!

Everything was simple and well explained. The sales and finance reps I worked with made it a great experience.

Service was fast and efficient. The service attendant was very polite and knew exactly what to do.

I have a new service representative, Mr. Walid Khalil and he took care of my vehicle this weekend. All I can say is Wow! Walid took care of my car the way I do! He was thorough, patient, and very sincere in his engagement. I consider him the standard of excellence and hope his attitude and professionalism are core-competences of the team. Much thanks and appreciation!

Excellent service and support and Frankie Johnson is outstanding and the absolute best service manager! Their mechanic Dale is brilliant and has magic hands!

From my Service Advisor David McNeil to the mechanic Robert Ludakis, everything was top notch.

Walked in without an appointment but within a couple minutes I was behind the wheel of the car I had come to see. They gave me a good test drive and my salesman Alex was very knowledgeable about the vehicle. He was very helpful in explaining what to expect from the car. He gave me plenty of time to get a feel for it. I never felt pressured during my time there. The sale went smoothly. Everyone was friendly and all the information I needed was presented clearly. This was one of the best car purchase experiences I have had and I am definitely pleased with my new (used) car.

Petr was an amazing dealer as soon as we walked in. He knew exactly what I wanted from the moment I vaguely described it and was able to find my dream car.

Best service experience I’ve ever had. Ask for Derrick! He will look after you!

Excellent service. Elena was very kind and she explained me everything what I needed to know.

Excellent service experience with my advisor Mark Stout!

My service advisor, David, went above and beyond in taking care of my car needs from the moment I dropped my car off to the time I picked up my car. Highly recommend Fairfax BMW.

We have several BMW dealers in our area. But this one worked harder to find the right car for me and sold it at a very competitive price. The sales person also knew a lot about the cars he was selling.

I had a great car buying experience with my client advisor, Alex Yakovlev. He was very professional and thoroughly explained every major component of my new BMW 3 series automobile. I would definitley buy another car from Alex and would highly recommend him to my friends and colleagues who seek a new car. Thanks, Alex, for your help! You are highly motivated toward customer service. Ray Francis

Yes, I mean BMW as a whole, not just the Fairfax VA location. He's always taken good care of my car and been super supportive and flexible with me as well. My ex-husband and I have gone through numerous service managers, but Shea has been consistent in his support overall. Highly recommend!

Great service, prompt, efficient and professional. David was exceptional. Thanks!

Customer service from Frankie was excellent! We communicated via email/text regarding options for service and other questions I had. Her responses were always quick and informative. Service on my car was performed on short notice and finished as promised. Very happy!

Ian was great and so helpful getting my car in and fixed quickly!

Everything was great - easy process and I love my new car!

I am thrilled with the excellent service I recently received from BMW of Fairfax. I limped into the service lane on Saturday Aug 22 with an ominous rattle in the left front wheel. Master technician Robert Lolakas diagnosed the problem as a broken axle, explained it to me in depth, and executed a rapid difficult repair. My 15-year-old 325xi now runs like a new car, which makes both of us very happy. Kudos to Robert and the entire professional service team. A++

Last week I bought a car at BMW of Fairfax. My salesperson was Alex Iakovlev. He was so smart, polite, and patient and put no pressure on me in any direction. No question went unanswered. Buying a car during COVID could be a stressful experience, but with a great salesperson, the experience was a breeze. Thank you, Alex, for helping me through this car-buying process.

Danika is an excellent human and a great representative for BMW. My experience was impeccable. I am grateful and well pleased. Thank you!!!!

Buying a car during COVID was a different experience, but my salesperson, Alex Iakovlev helped to make it seamless. Alex was so smart, polite, careful and patient, and answered every question I had in detail. His support during this process was invaluable. And now I have a great new car!

Why BMW of Fairfax is a reputable and positive dealership and repair destination is because of their caliber of people. Specifically Customer Service agent Jonathan Perricelli. Jonathan was extraordinary in the amount of time, energy and work he put into my recent repair issue when I brought my BMW in for a question about a tire leak that turned into a larger then expected issue with the tires. Jonathan spent a full day and a half going above and beyond his scope of duties in an effort to make a wrong situation right for me. He is a winner, professional, communicative, hard working and follows through on his word. I cannot say enough positive things about his work ethic and his over the top attitude to help and service his customers. Such a credit to Fairfax BMW. Thank you Jonathan.

BMW of Fairfax is truly a great place to buy a car. Ditron, our sales representative, was professional, polite, knowledgeable, and went out of his way to take care of us. The entire process from selecting a car to buying it was easy, there was never any pressure, and everyone at the dealer was extremely helpful and polite.

Great job thanks, very organized and fast service I brought my car to them at 2:00 pm and it was ready and clean by 5:00 pm.

I bought a pre-owned, certified 2017 BMW 330i. The cost of the car was below what I expected and the mileage was under 30,000. The sales rep was friendly, informative and definitely not pushy or overbearing. The finance person was the same.

Great job. Found problem right away. Gave me a loaner. Very happy with the work.

You have a great salesman and serviceman. Outstanding!!!

Short notice appointment, accommodated accordingly. Service advisor, Shea Lueder squared me away. Very professional and polite! Thanks for the great service.

Karim helped us throughout the car buying experience. He was excellent throughout the process and we are already planning on using him in the future. The car was in excellent condition and looked great! We are thrilled with the purchase.

Very attentive service providers. The staff is excellent?especially Shea! Quality of care, attention and cleanliness are exceptional.

my first time to this facility . Crowded reception area and took a long time to be greeted but assigned service advisor was great.

Hassel free. I encountered great salesman. Filling of the application was made easy for me because the finance agent completed the forms for me. All he needed was my signature. The sales person saw that I did not face any pressure to get my tags and registration right on time.

We have only recently moved to Fairfax Va area and two of our BMWs have needed attention for either service or repairs. Derrick Chambliss at Fairfax BMW has provided OUTSTANDING service and guidance with each visit!! He is the most professional, knowledgeable and attentive service professional we have ever encountered! Our experience each visit was seamless and amazing due to Derrick! His communication skills, attention to detail and patience in answering all of our questions was exceptional each time!! We could not be more pleased! Derrick should be the industry standard in customer service! 10/10!

Good service that I trust my BMW 335d with!

This is my second purchase at this dealership and I am very pleased with the service. Dennis Tabligan has worked with me both times and I would highly recommend him. Bought a hard to find 2020 X3 for my wife and we couldn't be happier.

Fairfax BMW worked with me when I was in a very difficult position, stranded over 50 miles away with very few options to not just get myself and Niece to safety but what to do with my car. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my car could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the BEST!!!!!

Fairfax BMW worked with me when in a very difficult position, stranded over 50 miles away with very few options to not just get myself ad Niece to safety but what to do with my care. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my care could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the the BEST!!!!!

The service department does a really good job taking care of its customers. I took my vehicle in for 1200 mile break-in service. When my vehicle was ready, my service advisor explained all the work that was performed. I recommend that if you own a BMW, you should consider going to BMW of Fairfax to service your vehicle.

My service advisor was perfect and Robert isn the best mechanic!

Great service, especially from Emily the service advisor that assisted me very informative and timely repair. Only thing I wasnt thrilled about was the removal of the coffee machines :(

BMW of Fairfax was great to deal with. This is the second vehicle that we purchased from them and Dennis Tabligan, our client advisor on both occasions, was extremely helpful.

If you are FED UP with multiple trips to your dealer to get your vehicle diagnosis correct, look no further! I used to go to service at BMW dealer I purchased from...they were horrible and arrogant. Fairfax BMW?s Mark Stout is professional and will do whatever is needed to get your vehicle running like new! Put off repairs due to the virus and finally took in, fast and fair estimate for my repairs. Thank you Mark, stay well.

First purchase at BMW of Fairfax. Superb customer service and competitive pricing! Highly recommend this dealership!

I had a message come up on my dashboard that a tire had low air. I was able to schedule a late afternoon Friday appointment same day. I arrived at 4 pm left by 5:45 pm. I was also able to address my pending maintenance scheduled for next month.

After 3 unsuccessful attempts to get the defective air bag replaced BMW of Fairfax is the only dealership who took the time to explain the glitches that were making it a challenge. Carolyn and Josh were outstanding and live up to the high standards of BMW service.

Great customer service. Sales staff is knowledgeable and professional.

I just service my 7 series from BWW Fairfax!! Best place and best customer service I will definitely go back again thanks Mansoor Muzaffar

Nana Mensah is an extraordinary person. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Just got some maintenance done and they cleaned it up for me, and picked it up, and brought it back. Very satisfied with the service!

The service team is top notch! All people I interact with (most recently Danika) are always kind, polite, professional, and do their best to get your car in and out of service as quickly as possible.

My service advisor Danika Clark was very polite, knowledgeable and friendly. I would recommend her to my friends and family.

Good customer service . Derrick Chambliss Is the best. I had some issue but he solved it very politely.

As always, they were professional, courteous and even showed me pictures of other needed repairs, which I was able to schedule for a later date. They did what I asked them to do, and explained it in full. Car was returned to me sanitized, washed and vacuumed.

Purchased a new BMW X5, Brian MARKULIN who provided excellent customer service, very professional and knowledgeable. I highly recommend Brian if you want the full BMW customer service experience.

Shea always treats me right, I?m very satisfied! Thank-you! 10, 10,10.

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite. He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Price and Service were awesome

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Mark Stout is the best Service Advisor for anyone needing service on their BMW

Took vehicle in for annual maintenance and for safety and emissions test . Was meet promptly by Danika since regular rep was not available. Danika was very professional and through on what was to be done.

I've purchased many vehicles over the years and have dealt with many sales people. James Duerbeck, is at the top of my list for overall customer satisfaction. The purchase was seamless, my time at the dealership was minimal, James respected my wishes for an expedited process. I highly recommend James Duerbeck at BMW of Fairfax.

Exceptional! Sam was so professional so is who helped us with this purchase. The process was quick smooth and straightforward. Can?t get any better.

Excellent service, loaner car, even replaced battery in my key

Sam is awesome! He?s professional, proficient and very friendly! Buying process is quick and easy!

Everything was great except for the length of time it took to get me a loaner vehicle.

Sam was great to work with. I had absolutely zero issues getting the deal done. Farris made sure the closing process was smooth and painless

Petr asked me to fill out all the forms and provide required info several hours before my appointment. When I arrived, everything was ready. I was expecting the usual 2-3 hours to get my new vehicle, but I was in and out in just over an hour. Every car buying experience should be like that!

Derrick Chambliss did an outstanding job with my 1st years maintenance on my 330xi BMW. It was finished in record time, washed and vacuumed and I got a loaner car. The BEST part was I left my Bose Earbuds in the loaner and didn’t realize til I was already back home. They searched and within 15 minutes they were located and I picked them up. Excellent service. We won’t go anywhere else. Thanks again, Derrick

Very happy with our experience buying a CPO 2017 BMW X1. No hard sell, not stuck in the dealership all day. Working with Jude was stress free.

I?ve been dealing with this dealership for over a decade. The entire process is handled in an exemplary fashion. I?ll continue to buy through them.

If you're buying a car make sure your finance person is Firooz he goes above and beyond the call of duty to make sure everything is taken care of every detail that you need is done even the ones that you don't know you need. He is truly a gem. Now that's what you call customer service.

Exemplary technical service provided by Master technician Robert Lolakas and logistical support by Jonathan Perricelli. Very pleased with their professionalism and attention to customer's needs.

Really appreciated the quality service, attentiveness and comfortable environment. I?m new to BMW and love the treatment thus far.

Incredibly responsive. Car was towed to their service center around 2:30 pm. All the work was completed by 5:00 pm. AND they provide valet delivery of my car!

BMW of Fairfax provided excellent customer service. I would highly recommend it.

Service rep met me as I pulled inside the air conditioned garage entry. She had my service information from my appointment request and quickly talked through the options. She escorted me to the loaner desk and I was soon on my way as the dealership inspected the car. I got a call about 2 hours later explaining the diagnosis and outlining my service options. I gave my authorization for the selected repairs and received another call when the work was complete along with a text from the service department. Drop-off of the loaner and pickup of my repaired car was similarly smooth.

Abed is an excellent consultant. Very knowledgeable, friendly and helpful. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was very clean and nice.

Great and friendly staff. Got the maintenance done without lifting a finger. Big kudos to Elena T., our service advisor. She’s patient and willing to help always. Great team!

I love this dealership Jude was AWESOME and everyone else were great as well I will be back for my next BMW!

Ms Clark was attentive and professional throughout the service.

I need my oil chang and I didn't schedule an appointment but I was able drive up as a walk in. They got my car as soon as I got there and completed the service, a long with detailing the inside and outside of my X3, amazing job all the way around.

The service representatives always keep me updated on the progress of my car and they are always friendly when they greet me. I love how this facility goes out of their way to make sure the customer is satisfied.

Excellent experience with Mark Stout as Service Advisor. He was professional and pleasant. Mark informed me when my service was completed and had my car waiting.

This is my second time purchasing a car at Fairfax BMW. I keep coming back because the overall experience is great.

Quality care. Knowledgeable staff. No pressure or hassle.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

I had my X4 in for service and everything went fine. The wait time was as expected and the service was completed satisfactorily. All my service appointments at Fairfax BMW have gone well.

My service representative D..Edwards was awesome! Very knowledgeable, kind , and professional. She made my wait comfortable and check on me often. Great Job D.

I really cannot say enough great things about my experience at Fairfax BMW. My sales rep Arben Vila was extremely helpful, knowledgeable and most of all a pleasure to work with. He answered all my questions and genuinely offered me the best advice for my situation. I never felt pressured and most of all he made me feel like he was there to help me and also look out for my best interest. Arben explained things to me and looked into various options to help me find the right car, he took the time to run numbers and give me different options to see what i felt comfortable with. James O'Brien was my finance manager and he was also a pleasure to work with and got me done with the process super fast. To top it off Mike Walker the GM at BMW is like no other, i honestly cannot say enough great things about him, he made this deal happen for me based on what i was looking for and the price range i wanted to stay in. Mike is truly amazing and one of the best GM's I have ever come in contact with at any dealership, he really goes above and beyond for customers and while i was there i also saw how great he treated his Staff! Mike was hands on and very involved throughout the this process, something you don't really find and that truly makes all the difference. This was amazing customer service and hands down an amazing experience, i will be back to this dealership for my next car!! Thank you Mike, Arben and James!

excellent service especially the service advisor. Car was finished on time and delivered clean.

The shop was very clean. Service Advisor Danika Edwards was extremely polite and incredible helpful.

bought my first bmw I was the last customer and they were closed they were kind and courteous and I thank you even though they could of been home with their families they took the time to make sure I had a good experience thank you again

Brought my 2014 238 xi BMW into Fairfax BMW late on June 8 when the engine light came on even though the systems showed the oil level and other maintenance indicators as normal. Mark Stuart, my service advisor, said "it's probably the thermostat." I was expecting a hefty bill. Mark then told me that my warranty had been extended and it may cover all my costs but he would need to do a detailed assessment. He gave me a cool 2020 BMW 530 xi as a loaner (great marketing approach). He called on June 9 to say "your car is ready for pick up, and no charge." WOW! Outstanding customer service. Makes me want to buy another BMW and have it serviced as Fairfax BMW.

Great service plus discount coupons for the work performed made this a very good experience. My car (328 ci) is 21 years old and still performing like a youngster. I attribute its continued performance to the years of service by BMW of Fairfax and their very capable and professional service managers (i.e., Lazlo and Frankie) and service technicians. Thank you!!!

Nana Mensah and the finance officer are exceptionally fantastic

Experience was awesome. Jonathan was very friendly, professional and helpful.

Excellent service as always. Service Advisor (Jonathan) was totally phenomenal. I totally enjoyed the fact he was very transparent with the work that needed to be done. Introduced me to the mechanic (Dan) who worked on my car. Kept me updated all the way through the process. Work was done in a timely matter and work was completed when promised.

Need your BMW repaired? Do to Frankie Johnson at BMW Fairfax! She is the reason why I go to Fairfax BMW. She is amazing and I highly recommend her.

I had a great experience with the Fairfax BMW team. Eileen Forrester set up my appointment, and my car was ready when I arrived. My sales advisor, Erick Bautista was excellent. He was knowledgeable, professional and made the sales experience very easy. I felt i received a good value from my trade in and was out the door in about 2 hours. An issue with the TPM system came up (pressure sensor needed replacement) and Erick handled that very quickly. I received a loaner and picked up my car the next day. All at no cost. Overall the experience was very professional and I'm extremely happy with my X6!

Excellent customer service! All expectations were met.

Absolutely outstanding service. They provided a safe, clean and professional atmosphere during the cover-19 crisis.

It always the people that make the company; James is the one of those folks that make the experience that people come back for, this is my second experience working with James and I was referred by Frankie From the Service department, these individuals communicate very well and make the experience exceptional, and both of these employees know your products, more importantly that know what is important to the clients, fast efficient and respectful the needs of your clients.

I could not have been happier with the level of service and the professionalism that I had with this experience. My customer care rep Shea Lueder, was outstanding. Very communicative and very helpful. I would not hesitate to bring my car back to BMW of FFX for service.

First I need to mention how professional my service advisor David Mcneil was, he was very very Professional, polite, patient and precise. He greeted me with respect and integrity. My experience at Fairfax Bmw was excellent. I’ve owned BMW’s for the last (10) years. I can honestly say this is the best Service I have ever received from any of the dealerships, all with the service I received from Fairfax Bmw when I purchased my Vehicle. Unlike other dealerships in the Maryland area Fairfax honors all of their promises and warranties. They provided me with a loaner vehicle without having to place a 250.00 dollar hold on my credit card. They dId not bait and switch or try to recommend services that are not needed to get more money from The consumer. I had no back and forth with the advisor with what was going to be done with my car. This will be my dealerships going forward for any and all sales or service related issues. Once again thank you Fairfax Bmw for the outstanding customer service that I received today. CUSTOMER FOR LIFE M Houston