The experience that the staff of BMW Fair provided my wife and I during the purchase of our new X3M40i was amazing. From our initial inquiry working with Casey Iglesias, to the ordering/signing of the vehicle working with Driton Sadiku. We couldn't have asked for a better experience. While this review highlights two staff members, that is not to say that other members weren't equally as professional/warm/welcoming. The entire staff did an excellent job making sure that we were well taken care of. For whoever reads this review, if you or anyone that you know is in the market for a new vehicle, BMW Fairfax is the place to go.

Service provided by Derrick Chambliss at BMW of Fairfax is outstanding and should be the industry standard for all! He always takes such good care of our family providing seamless guidance for service and repair. Communication is awesome and he is thorough in answering all of our questions. Cannot say enough about Derrick Chambliss!! Awesome Service!!!

Total professionalism. Top to bottom these people will great you with the best they got.

Ms. Frankie Johnson is our BMW Service Advisor (and Dale is our BMW Technician/ Mechanic) - the two of them are fantastic! They always take care of our family's BMW's when we take them there for service, they are patient, kind, courteous, and just the consummate professionals all the way around. We have been going to BMW of Fairfax Service Department from before they moved to their current location. Any work needed to be done on our cars has always been done professionally and expeditiously. Thank you Frankie and Dale - FANTASTIC work as always!

Brian C Markulin gave us the best experience ever! We’ve been searching for a few months, & he’s been with us every step of the way. We were immediately sold, but were indecisive on building our own (hence the few months of searching). Nonetheless, he answered all of our questions, day and night. He was very informative and passionate, and welcomed us into the BMW family with open arms. We couldn’t have chosen a better location or representative, and am very pleased with our purchase, the dealership’s professionalism, and our overall experience.

Walid Khalil was my service rep for a recent servicing need. Walid was very helpful and I am totally satisfied with the experience and happy to give a five star review!

James Duerbeck gave me the excellent service in any aspects that you can think of when you want to purchase a car, highly recommend him for anyone who want to buy the BMW.

BMW Fairfax did the repair in less time than estimated.

I went in for the first time this past Saturday for scheduled maintenance service (oil change) and was greeted by David Mcneill. I received excellent customer service. The Dealer had free shuttle service which I used to go get breakfast.

We picked up a 2017 BMW 320i on 8/7. Our salesperson Arben was very helpful and knowledgable about the car. James in finance was also a pleasure to work with. We were disappointed that the car was hastily "prepped" with the wheels not cleaned at all and the car still dirty in some spots. We did receive a discount on the warped rotors and ater driving it home to NC they will definitely need to be replaced immeditely. I would expect better from a certified pre-owned vehicle.

This company has a great selection of cars.

Good service that I trust my BMW 335d with!

Driton was fantastic and very accommodating throughout the process. He is clearly and expert and we were happy to have the opportunity to have him help our family buy a new BMW.

I brought my 15-year old 646ci to Fairfax BMW for yearly service on 4 August. I was in by 7 and out in 30 minutes with a loaner. Back in the afternoon to pick up my car,, serviced and cleaned in an efficient t and economical fashion. This car is closing in on 200,000 miles and performing solidly thanks to regular service managed by Frankie Johnson at Fairfax BMW

My experience and BMW of Fairfax was excellent. I got the car I wanted, I got assistance with insurance, and Abed was super helpful and flexible to support the delivery of the vehicle. I would highly recommend!

This is my second purchase at this dealership and I am very pleased with the service. Dennis Tabligan has worked with me both times and I would highly recommend him. Bought a hard to find 2020 X3 for my wife and we couldn't be happier.

I purchase a Pre-0wned Ford Pick-up truck tonight. I appreciate the straight forward pricing along with their knowledge of a truck they don’t often sell. I will send my friends and family to see Mike Walker, the General Manager. I had an Amazing purchase experience! Tim R -Manassas Va

Walid was amazing. From when we pulled into the service center, to explaining what the issue was with my car (engine light was on; I had a sensor issue) and following up with letting me know my car was ready two days later. He was a great advisor. My car wasn’t cleaned on the inside or washed (it says on my invoice that I had this complementary service done), but it wasn’t. That doesn’t go against my really good experience with Walid though, I just wish my car was cleaned.

Very professional and helpful service. The dealers made it super easy to navigate the buying process and made it all pressure-free. If you're looking for a pre-owned car, I recommend asking for Jude.

Fairfax BMW worked with me when I was in a very difficult position, stranded over 50 miles away with very few options to not just get myself and Niece to safety but what to do with my car. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my car could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the BEST!!!!!

Fairfax BMW worked with me when in a very difficult position, stranded over 50 miles away with very few options to not just get myself ad Niece to safety but what to do with my care. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my care could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the the BEST!!!!!

The service department does a really good job taking care of its customers. I took my vehicle in for 1200 mile break-in service. When my vehicle was ready, my service advisor explained all the work that was performed. I recommend that if you own a BMW, you should consider going to BMW of Fairfax to service your vehicle.

My service advisor was perfect and Robert isn the best mechanic!

Great service, especially from Emily the service advisor that assisted me very informative and timely repair. Only thing I wasnt thrilled about was the removal of the coffee machines :(

BMW of Fairfax was great to deal with. This is the second vehicle that we purchased from them and Dennis Tabligan, our client advisor on both occasions, was extremely helpful.

If you are FED UP with multiple trips to your dealer to get your vehicle diagnosis correct, look no further! I used to go to service at BMW dealer I purchased from...they were horrible and arrogant. Fairfax BMW?s Mark Stout is professional and will do whatever is needed to get your vehicle running like new! Put off repairs due to the virus and finally took in, fast and fair estimate for my repairs. Thank you Mark, stay well.

It was AWESOME experience with BMW in fairfax. It was my first BMW lease and I am really enjoying driving my new car. The service was perfect. Thanks Jordan!

First purchase at BMW of Fairfax. Superb customer service and competitive pricing! Highly recommend this dealership!

I had a message come up on my dashboard that a tire had low air. I was able to schedule a late afternoon Friday appointment same day. I arrived at 4 pm left by 5:45 pm. I was also able to address my pending maintenance scheduled for next month.

After 3 unsuccessful attempts to get the defective air bag replaced BMW of Fairfax is the only dealership who took the time to explain the glitches that were making it a challenge. Carolyn and Josh were outstanding and live up to the high standards of BMW service.

Great customer service. Sales staff is knowledgeable and professional.

Elena Tanase was incredible. She helped to get my car picked up and serviced quickly and kept me informed each step of the way. She took away all the stress for what I feared to be an ordeal. I am grateful for her and the entire team that picked up, serviced and delivered my car.

Great service and sales team. Specially Jordan from sales, my wife and I very satisfied with our 2020 M340 and 2020 hybrid X3.... Jordan made sure everything went smoothly, superb customer service highly recommend! BMW fan for life

Derrick C. was super friendly and very professional.

Thank you Alex and team for a great experience getting me back into a BMW. I cannot believe I left for a little while. Alex was great at explaining the differences in styles, models, series, and especially in understanding my needs with family, fun, play, and business. I truly recommend this shop for your BMW purchasing needs.

Fairfax BMW service - outstanding service. I brought my car in for state inspection. From the time I came in till the time I left, it took only an hour. Shay was very attentive. The valet person brought out my shinny and clean car to the front for me.

Thomas Cavey is one of the greatest salespersons at BMW of Fairfax. We have been working with him for nearly 10 years. Thomas goes out of his way to support us. Thank you Thomas.

Responsive, professional and courteous. Patiently explained the issue and provided continuous updates on the progress Ask for Mark he is the best!!

Saw a gorgeous red X3 online on a Monday. I looked closer at their site for more details and chose to call Jordan Warnecke based on some online reviews and my intuition. :) Called him up on Wednesday and by Thursday I had a deal and was on my way that evening! I drove 6 hours to get my car and on Friday morning I signed for it. Feroz Naderpoor, in the Financing Dept, was also an absolute pleasure to deal with! He explained things clearly and was very friendly. Appreciated my experience with both of them! Completely worth the drive to have such a wonderful experience. Five stars, no question.

I just service my 7 series from BWW Fairfax!! Best place and best customer service I will definitely go back again thanks Mansoor Muzaffar

Nana Mensah is an extraordinary salesman. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Nana Mensah is an extraordinary person. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Needed maintenance covered by my car's warranty and got great service.

Fast service, convenient, easy!

Excellent experience. My service advisor Elena was very fast and accurate .

Just got some maintenance done and they cleaned it up for me, and picked it up, and brought it back. Very satisfied with the service!

This is my second time coming in the BMW fairfax service center and I’ve had great experience both times. Mark was absolutely fantastic! He kept me informed with everything that was being done to my car and was able to get me a loaner car so I wouldn’t have to wait hours to get my car fixed (which ended up taking 2 days). Overall, the people here are top-notch and courteous and the work they do is just as great.

Free complimentary valet service with an agent coming to my house and returning the car. The service included the Va safety inspection, oil change and a battery replacement due to not driving the car enough. Only 2500 miles in 5 years! Recommend dealership without any reservation.

Big Thanks to Derrick Chambliss in services. Great help!

The service team is top notch! All people I interact with (most recently Danika) are always kind, polite, professional, and do their best to get your car in and out of service as quickly as possible.

I would recommend Michael because he stepped in for the other salesperson who I dealt with at Farifax BMW who was not helpful. I also found other associates to be rude and dismissive. Although I purchased a car, it was as if they had sized me up and did not think I was really on the market so they couldn’t be bothered. Even on the day I came in to pick up the car, one salesperson was extremely dismissive, All that said I used and online rep to help me through the process of getting to the car of my choice and it is awesome. Michael made it quick and he was through. The paperwork guy tried to sell me lots of add one. I don’t mind because it’s his job. However, once I said no we still had slot of conversation about it. Annoying because I am busy and wanted the quick process, like what Micheal has offered. I would use them again because they are local and have a good selection. This isn’t the same feeling I had at other dealers though. I haven’t had the overall feeling of being dismissed. They should work on that. Kudos to Micheal.

My service advisor Danika Clark was very polite, knowledgeable and friendly. I would recommend her to my friends and family.

Good customer service . Derrick Chambliss Is the best. I had some issue but he solved it very politely.

Bought my BMW used at Carmax and bring it to BMW of Fairfax for service. Wonderful facility, great work and great customer service. Will continue to bring my car there.

The service advisor was really good and helpful.

As always, they were professional, courteous and even showed me pictures of other needed repairs, which I was able to schedule for a later date. They did what I asked them to do, and explained it in full. Car was returned to me sanitized, washed and vacuumed.

BMW of Fairfax deserve the highest rating and I will recommend them to all of my friends and family.because of their excellent service, professorial advisors and managers. I have a major mechanical problems involving transmission, transfer case, and oil pan damage due to animal impact. They did a wonderful job fixing all the problems in a timely manner and they help a lot to reduce the cost since I paid out of the pocket . Elena Tanase is my advisor she did a great job in matter of fact all the people who are working in BMW of fairfax make me feel I am the only guy which they need to take care off. I got estimates from different BMW dealers in the area and BMW of Fairfax are the only guys I can trust. Keep the good work, God bless, be safe, and thank you from the hart.

Service included new front brakes, oil and brake fluid change, and two micro-filters. Laszlo, service technician, applied advertised discount and car was cleaned extremely well both inside and out. Lastly, CV-19 protocols were in effect among all employees and most patrons. Even though my 530i is well outside of its warranty, I still bring it to BMW of Fairfax given their outstanding professionalism and service expertise - thank you!

Thank you for telling me exactly what I needed to do to finish my summer project car during standard inspection/emissions testing. I thought the front rotors were still chipping away old rust from being outside for 2+ years. Now I can register my E93 335i and continue to maintain it so it's never in the same situation it was in when abandoned. Again, thanks BMW Of Fairfax for washing, disinfecting, & doing a multi-point inspection twice for both my visits.

Service included new front brakes, oil and brake fluid change, and two micro-filters. Laszlo, service technician, applied advertised discount and car was cleaned extremely well both inside and out. Lastly, CV-19 protocols were in effect among all employees and most patrons. Even though my 530i is well outside of its warranty, I still bring it to BMW of Fairfax given their outstanding professionalism and service expertise - thank you!

Superb customer service from Derrick and Conrad. I was extremely pleased with how these gentlemen were on-site to make sure that my car was serviced as needed and helped to make it affordable. With the service today...how can I not take my car back when needed and have peace at mind that my 750 Li was properly serviced. BMW of Fairfax get gold stars for showing me what true customer service and customer satisfaction looks like. Thank you Loyal Customer

My experience was great. My bigger praise was for another customer's time. She was visiting from another state and had a breakdown on the way. It surely sounds like her "repairs" elsewhere were not only misguided, but more likely, intentional theft. Her service member went out of his way to help her understand what was and wasn't appropriate, and to correct the situation. Sorry for eavesdropping, but she was "easy prey". The team treated her very well.

Purchased a new BMW X5, Brian MARKULIN who provided excellent customer service, very professional and knowledgeable. I highly recommend Brian if you want the full BMW customer service experience.

Shea always treats me right, I?m very satisfied! Thank-you! 10, 10,10.

Just purchased my first and brand new vehicle from here and the process was quick and easy. Thomas and Ryan helped me a lot and made the experience even better than any other dealership I've been to. Definitely will be coming back here for my next one!

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite. He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Price and Service were awesome

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Mark Stout is the best Service Advisor for anyone needing service on their BMW

Took vehicle in for annual maintenance and for safety and emissions test . Was meet promptly by Danika since regular rep was not available. Danika was very professional and through on what was to be done.

Always smile and nice and kind, like a friend and makes me feel comfortable every time when I walk in to service and satisfaction on his service advise for my 530Xi and 330xi. I would says this is one of the best BMW service in Virginia.

Jonathan was great!

Can't say how good customer service is here. I been going here to services and purchased my CPO. They have been great to me starting from Bouch selling me the SUV CPO few years back to getting it serviced with Allen C. and Robert have nothing but amazing. Although at times I had to sit in to get certain things done which took few hours but that is expected from any Dealership/Service station. Thanks again and expect me to coming back for more and for my next BMW purchase.

I've purchased many vehicles over the years and have dealt with many sales people. James Duerbeck, is at the top of my list for overall customer satisfaction. The purchase was seamless, my time at the dealership was minimal, James respected my wishes for an expedited process. I highly recommend James Duerbeck at BMW of Fairfax.

Exceptional! Sam was so professional so is who helped us with this purchase. The process was quick smooth and straightforward. Can?t get any better.

Today I had chance to work with Frankie, the service advisor at the BMW of Fairfax. Depth of knowledge, expediency and highly effective communication are the keywords I would use when talking about Frankie. I had intermittent issues with the camera system, which from my prior experience with other brands would be difficult to target unless you show up exactly when the issue is present. Frankie knew instantly what the problem is and was able to make my experience completely effortless. A quick check in, nice and clean loaner, quick checkout while fully observing social distancing protocols. Thank you for help - I have a great feeling that my car is in the right hands.

Secured an appointment on short notice to repair a flat tire. Received quick and reliable service with parts in stock and was back on the road 30 minutes ahead of forecasted time. JW

Always up front and professional. Friendly and expedient.

Excellent service, loaner car, even replaced battery in my key

I had a great experience at the BMW of fairfax. I had done all my communication over phone and emails and I got the deal that was confirmed . Worked with Brian Markulin who was really knowledgeable and made the process of taking the delivery smooth.

Fast and friendly service. Straight forward pricing. Great experience!

Sam is awesome! He?s professional, proficient and very friendly! Buying process is quick and easy!

Everything was great except for the length of time it took to get me a loaner vehicle.

BMW of Fairfax Service Center provided for me "Great Service." I was informed of all aspects before/during/after of my service. I truly appreciate the great staff of BMW of Fairfax Service. Thank you for your time and efforts! Respectfully, Everett Harris

I’ m very happy When I bought BMW X3 in BMW Fairfax, workers are friendly, thoughtful,... take car you carefully. Specially, Erick & Feroz, they’re very professional about customer services & Taking good finance for customer, not only do it serve customers well but it on so understands what customers want,... and so on,..Thanks so much Erick & Feroz

Sam made it extremely easy to find the car I wanted. He had 3 cars for me to see when I got there. Once I settled on one, we test drove it and agreed to a sales price in a matter of minutes. Farris also made the paperwork as painless as possible. I was in and out with no problem. Both guys stayed late because I could not pick up the car until after work. Thank you to both for making this an easy decision

Elena as always very professional, knowledgeable and customer focused. She took care of my car service quickly and efficiently. Well Done Elena and BMW Fairfax. José

Sam was great to work with. I had absolutely zero issues getting the deal done. Farris made sure the closing process was smooth and painless

Franky Johnson always does a fantastic job.

Petr asked me to fill out all the forms and provide required info several hours before my appointment. When I arrived, everything was ready. I was expecting the usual 2-3 hours to get my new vehicle, but I was in and out in just over an hour. Every car buying experience should be like that!

My experience was great, the staff was very accommodating and I was happy with the service.

Derrick Chambliss did an outstanding job with my 1st years maintenance on my 330xi BMW. It was finished in record time, washed and vacuumed and I got a loaner car. The BEST part was I left my Bose Earbuds in the loaner and didn’t realize til I was already back home. They searched and within 15 minutes they were located and I picked them up. Excellent service. We won’t go anywhere else. Thanks again, Derrick

Very happy with our experience buying a CPO 2017 BMW X1. No hard sell, not stuck in the dealership all day. Working with Jude was stress free.

Karim, Maryam, and Ferris made the purchase of a unique CPO 440i a pleasant experience. You could get the feeling that these people love nice cars and want to share that enthusiasm with their customers. It's unfortunate that this dealership is not nearby my residence (it's actually in another state) or I would try out their service department.

I?ve been dealing with this dealership for over a decade. The entire process is handled in an exemplary fashion. I?ll continue to buy through them.

If you're buying a car make sure your finance person is Firooz he goes above and beyond the call of duty to make sure everything is taken care of every detail that you need is done even the ones that you don't know you need. He is truly a gem. Now that's what you call customer service.

Laszlo did an excellent job on my X3. The service was top notch, they picked up my car and dropped it off as well in an extremely prompt manner.

If you're buying a car make sure your finance person is Firooz he goes above and beyond the call of duty to make sure everything is taken care of every detail that you need is done even the ones that you don't know you need. He is truly a gem. Now that's what you call customer service.

Exemplary technical service provided by Master technician Robert Lolakas and logistical support by Jonathan Perricelli. Very pleased with their professionalism and attention to customer's needs.

Fairfax BMW always aims to please & their customer service is excellent. I can truly say I've never not been greeted right when I arrive. Mark Stout has got to be one of the best advisors I've ever had. He is always efficient & professional. If I have any questions or concerns I'm confident I can reach out to him anytime & always get a call back. So rare to find people you can trust & rely on. BMW of Fairfax lives up to customers high standards & more. Happy to be apart of the BMW family. Thank you, Allie Waldron

Really appreciated the quality service, attentiveness and comfortable environment. I?m new to BMW and love the treatment thus far.

As always, excellent customer service was provided by Ms. Elena

Great cars, great customer service, great location. Alex did a good job and look forward to future visits!

Service was very punctual.

Incredibly responsive. Car was towed to their service center around 2:30 pm. All the work was completed by 5:00 pm. AND they provide valet delivery of my car!

Quick efficient and worked out a fair price. Best of all my front end looks fantastic! Nice job

David was amazing I hope I get to work with him again. He was always one step ahead of me.

BMW of Fairfax provided excellent customer service. I would highly recommend it.

Great customer service. Staff was very pleasant. My sales rep Asan Khan was very knowledgeable and answered all of my questions. Love the car.

Abed Abutaa is an excellent consultant. Very knowledgeable, friendly and helpful l. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was extremely clean and nice!!

Alexander Yakovlev of BMW of Fairfax helped me recently lease my 2020 3 series. He made the whole experience a true pleasure. Would highly recommend leasing, buying a BWM with him. Attentive, friendly and knowledgable!

As usual great service five stars

Service rep met me as I pulled inside the air conditioned garage entry. She had my service information from my appointment request and quickly talked through the options. She escorted me to the loaner desk and I was soon on my way as the dealership inspected the car. I got a call about 2 hours later explaining the diagnosis and outlining my service options. I gave my authorization for the selected repairs and received another call when the work was complete along with a text from the service department. Drop-off of the loaner and pickup of my repaired car was similarly smooth.

Abed is an excellent consultant. Very knowledgeable, friendly and helpful. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was very clean and nice.

Great and friendly staff. Got the maintenance done without lifting a finger. Big kudos to Elena T., our service advisor. She’s patient and willing to help always. Great team!

Simple and friendly, as a matter of fact the service person (Lady) could not have been more accommodating! Thanks

2016 Alpina B6 - had sidewall tire bleb after hitting pothole 66E on ramp and had to replace tire - unfortunately the tire was discontinued in 2018. My options were to either replace both front or all 4. My service advisor was Shea Lueder and he asked me to drop by so he could evaluate all the tires and compare tread depth. I still had 5-6mm tread remaining (~ 5000 miles depending on driving style) so it was hard to decide if i bite the bullet and replace all 4 which is ideal so as to avoid mixing different tread patterns. He said that while all 4 would be ideal for this AWD car, that at least doing the front in a pair would be reasonable. I decided to do all 4; the dealership actually has great prices on Tires, i was surprised, no up-charge vs what I could find on line (when you include shipping/disposal/install convenience). I ended up getting a 4 wheel alignment. In addition he reviewed history and we did a couple of things that were included in the service plan (brake flush/wipers). What I really liked is that Shea was very communicative and methodical with his recommendations. He also found a $100 rebate from Michelin and a $50 alignment coupon, so overall I felt that I got great value and excellent service. Getting a loaner too was a nice convenience. Everyone at the dealership seemed organized and well intentioned. They are also being cautious during this time of Covid w/masks/gloves. Last thing - having had high end cars in the past, it generally works in the customers favor to build a relationship w/ the service dept - in the unlikely event something major happens out of warranty, they would be more likely to go to bat for you and try and work out something with you and even engage corporate for assistance.

On time and thorough. They have great hot chocolate in the waiting room.

I was having problems with the bluetooth in my new BMW M550i. I took the car to one BMW service center and they told me the car's software was updated so the problem was from the phone itself. I decided to get a second opinion from BMW of Fairfax service center. The service advisors took the time to listen to my issue and check out the problem by trying another phone. We discovered that the problem was the car not the phone. On my return for the actual scheduled service I was greeted by service advisor Emily who promptly checked the car in for the service. She was very patient and attentive to the description of the problem and kept me informed on status throughout the service. I am very happy with the result, problem was rectified in about a hour. The service team at BMW of Fairfax is very reliable, expedient and professional. Highly recommended.

The dealership was great and Driton Sadiku made the process easy. He worked hard to make sure we got the right car.

Derrick is great at his job and his customer service makes me drive from Alexandria to the Fairfax Location!😊

Mark was great - he was professional, very friendly, and addressed all my questions very well. He also outlined thoroughly all the services that were going to be performed on my car and the recommended ones as well. He made my whole experience a very good one, and I highly recommend him!

I needed my oil changed and I hadn't scheduled an appointment, but I was able to drive up as a walk in. They got my car in as soon as I arrived and completed the service, as well as detailing the inside and outside of my X3, amazing job all the way around.

I love this dealership Jude was AWESOME and everyone else were great as well I will be back for my next BMW!

Ms Clark was attentive and professional throughout the service.

I need my oil chang and I didn't schedule an appointment but I was able drive up as a walk in. They got my car as soon as I got there and completed the service, a long with detailing the inside and outside of my X3, amazing job all the way around.

Called to see about a brake fluid issue, got a text early the next morning and I was in the shop today. Found battery faults when they checked it in on the car we drive our grandkids in so we were able to get that fixed as well. Clean and sanitized facility, masks all around, same high quality service we have come to appreciate from BMW of Fairfax and our advisor Shea Lueder. A comfort to know we are well cared for and our family not at risk. Thank you BMW if Fairfax.

Danika did a great service. Thank you!

The service representatives always keep me updated on the progress of my car and they are always friendly when they greet me. I love how this facility goes out of their way to make sure the customer is satisfied.

Excellent experience with Mark Stout as Service Advisor. He was professional and pleasant. Mark informed me when my service was completed and had my car waiting.

This is my second time purchasing a car at Fairfax BMW. I keep coming back because the overall experience is great.

Service Advisor was Derrick. He was incredibly professional & knowledgeable about my vehicle. Even discussed/went over some things I had no idea about. Was my first time going to this location & my experience was great. No complaints at all. Not reflective of my experience with Derrick at all, but there was no availability of a loaner or a shuttle for customers waiting & wanting to go elsewhere while their car is being worked on. That was the only thing that could’ve been improved upon.

Professional buying experience!!

Quality care. Knowledgeable staff. No pressure or hassle.

I just want to say thank you for everything. My wife and I drove all the way from Roanoke, Virginia to buy a car for our daughter (3 1/2 hrs), and it was worth it. A special thanks to Arben, thank you again for your time and assistance, we do appreciate it.

Was helped by service manager Shea Leuder. He answered all my questions well and took care of all my needs. The service was done in a timely fashion and I am satisfied.

Jordan was excellent! Best experience!

Extremely professional, helpful and honest service. Great buying experience. Highly recommended. Special thanks to Alex.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

I had my X4 in for service and everything went fine. The wait time was as expected and the service was completed satisfactorily. All my service appointments at Fairfax BMW have gone well.

Always amazing service! I don’t worry about anything when it’s time to have my BMW sevriced. Derrick was absolutely amazing and he was so attentive to my needs. When I arrived to pick my vehicle back up he welcomed me back and ensured everything went well. Fairfax BMW has the best customer service I have ever dealt with!

Always fantastic service, friendly people, truly fair pricing. I drive from Arlington to come here!

Very pleasant car buying experience. Asad and his team really know how to listen and provide reassurance throughout every step in the process. I highly recommend making a stop in at Fairfax BMW if you’re in the market for a nice ride.

David was super helpful and broke down the details of my service and pricing really well. Appreciate it!

Quick easy check in, was kept well informed throughout my appointment (I opted to wait). My service advisor was friendly and clear about what was being done, etc.

The work was finished perfectly, vehicle was ready ahead of schedule, and came in below cost. What else can I say...Another perfect 10 by BMW of Fairfax and specifically Shea their premier Service Advisor.

My favorite and trustful BMW dealer in the DC region.

Every interaction was professional and personalized.

My service representative D..Edwards was awesome! Very knowledgeable, kind , and professional. She made my wait comfortable and check on me often. Great Job D.

I really cannot say enough great things about my experience at Fairfax BMW. My sales rep Arben Vila was extremely helpful, knowledgeable and most of all a pleasure to work with. He answered all my questions and genuinely offered me the best advice for my situation. I never felt pressured and most of all he made me feel like he was there to help me and also look out for my best interest. Arben explained things to me and looked into various options to help me find the right car, he took the time to run numbers and give me different options to see what i felt comfortable with. James O'Brien was my finance manager and he was also a pleasure to work with and got me done with the process super fast. To top it off Mike Walker the GM at BMW is like no other, i honestly cannot say enough great things about him, he made this deal happen for me based on what i was looking for and the price range i wanted to stay in. Mike is truly amazing and one of the best GM's I have ever come in contact with at any dealership, he really goes above and beyond for customers and while i was there i also saw how great he treated his Staff! Mike was hands on and very involved throughout the this process, something you don't really find and that truly makes all the difference. This was amazing customer service and hands down an amazing experience, i will be back to this dealership for my next car!! Thank you Mike, Arben and James!

great customer services

Safe pandemic measures in place: everyone wearing a mask and gloves, contactless service. Other than the price, no complaints. Took car in for cabin and engine air filter change, oil change, brake fluid flush, inspection and emissions test, and tire rotation and alignment. Cost like $800. Car was cleaned inside and out when I picked it up. Service attendant was Jonathon, nice and professional dude. Car was in and out in a day--I dropped off at 8 am.

excellent service especially the service advisor. Car was finished on time and delivered clean.

The shop was very clean. Service Advisor Danika Edwards was extremely polite and incredible helpful.

Very professional team. The reps always lets you know what's going on and works with you when things are not going to plan. Highly recommend BMW of Fairfax.

Shea Luder was wonderful and highly recommend getting your car service by Shea. He is the best!

bought my first bmw I was the last customer and they were closed they were kind and courteous and I thank you even though they could of been home with their families they took the time to make sure I had a good experience thank you again

Brought my 2014 238 xi BMW into Fairfax BMW late on June 8 when the engine light came on even though the systems showed the oil level and other maintenance indicators as normal. Mark Stuart, my service advisor, said "it's probably the thermostat." I was expecting a hefty bill. Mark then told me that my warranty had been extended and it may cover all my costs but he would need to do a detailed assessment. He gave me a cool 2020 BMW 530 xi as a loaner (great marketing approach). He called on June 9 to say "your car is ready for pick up, and no charge." WOW! Outstanding customer service. Makes me want to buy another BMW and have it serviced as Fairfax BMW.

I’ve bought 4 vehicles in my life time and I must say, buying from BMW Fairfax was by far my best experience ever!!!

Great customer service over all.

Danika the Service representative was great and courteous

Quality work was performed as requested. Time line/scheduled was explained and met. I am very happy with my customer experience. Thank you, Laszlo!!!

Great service plus discount coupons for the work performed made this a very good experience. My car (328 ci) is 21 years old and still performing like a youngster. I attribute its continued performance to the years of service by BMW of Fairfax and their very capable and professional service managers (i.e., Lazlo and Frankie) and service technicians. Thank you!!!

This experience was top notch. My service advisor, Derrick Chambliss was amazing and helpful, he identified the best solution and I will only go here from now on.

Waiting to see if I can get the deal I was promised on a dealer exchange car 🚗 🤔

Excellent service, kept well informed on progress and work was done before it was promised.

Staff was polite and professional. Brought in for safety recall which they fixed and then washed and check fluids at N/C.

Frankie Johnson continues to provide unparalled professional knowledge and provides particularly meaningful advice regarding service requirements. She consistently demonstrates a personal interest on each occasion that my vehicle requires service and keeps me fully informed on the progress of work being performed even under unusually demanding situations. She is a definite asset to the BMW of Fairfax service team and is deserving of special recognition.

Nana Mensah and the finance officer are exceptionally fantastic

Fantastic service. Even picked up and dropped off my car at my work location to minimize COVID-19 exposure risks!My service Rep Emily rocks!

Amazing people and great service!

I’ve had 2 Honda’s since my sophomore year in college and 2 years post college and I must say I was definitely a Honda girl. I was uneasy about switching to BMW but it’s one of the nest decisions that I’ve ever made. Shea L. Made my service experience so wonderful, I’ve never had an experience like this anywhere else. Would definitely recommend and I look forward to doing business with BMW of Fairfax all because of him and his customer service focus and willingness to help !

Experience was awesome. Jonathan was very friendly, professional and helpful.

Excellent service as always. Service Advisor (Jonathan) was totally phenomenal. I totally enjoyed the fact he was very transparent with the work that needed to be done. Introduced me to the mechanic (Dan) who worked on my car. Kept me updated all the way through the process. Work was done in a timely matter and work was completed when promised.

Need your BMW repaired? Do to Frankie Johnson at BMW Fairfax! She is the reason why I go to Fairfax BMW. She is amazing and I highly recommend her.

Everyone was very helpful and friendly. I received my car back as promised and washed. Excellent service!

I had a great experience with the Fairfax BMW team. Eileen Forrester set up my appointment, and my car was ready when I arrived. My sales advisor, Erick Bautista was excellent. He was knowledgeable, professional and made the sales experience very easy. I felt i received a good value from my trade in and was out the door in about 2 hours. An issue with the TPM system came up (pressure sensor needed replacement) and Erick handled that very quickly. I received a loaner and picked up my car the next day. All at no cost. Overall the experience was very professional and I'm extremely happy with my X6!

Excellent customer service! All expectations were met.

Compete Experience was excellent. Thomas spent a long time with me while I decided which car to buy. I love my car.

Thank you all for being available during these challenging times! Stay safe and be well!

First opportunity to use the Fairfax BMW Service Department for an issue with my new 2020 X3. As many new cars issues, this one was obviously a software issue as the Sirius radio simply disappeared from the screen. Very professional check-in experience, excellent support from our service advisor Shea Lueder, got a new X3 as a loaner and within less than 5 hours we received word our vehicle was repaired and ready for pick-up. Quick in and out and so far everything is golden. Also wanted to mention the dealership is operating under very comfortable COVID-19 restrictions. Thanks Fairfax BMW.

They were very nice and took care of our problem under warranty.

I worked with Emily Sanjines in the Service Department. I have owned my car for one year and it was time for my first annual oil change. I thought Emily was excellent, very informed and professional. I trusted her suggestions for some minor additional work and felt very happy with the entire experience. I will make sure to work with Emily from now on if I need any service on my car.

We went last Saturday and left with a great X3. We were very happy with our experience, Petr was fantastic to work with, he made the process seamless and really worked with us. We encountered a minor issue with the car just before leaving and they were very accommodating and ensured us it would be taken care of. Highly recommend this place!

I just moved from Orlando and this is my first experience at this dealership. Shea was great and the facilities were nice.

Consistently excellent service! Elena and Derrick are awesome and professional service reps!

My first visit to the BMW Service Center since the pandemic hit. Incredible experience - very well organized from the moment you pull in; everyone wore masks; and, the waiting area was arranged to ensure you were “socially distanced” from other customers. Thank you!!

Sales representative is excellent and gave me a great customer services.

In the services sector, it's all about the people. My recent experience with BMW of Fairfax was excellent because I worked with good people. The Sales Manager Ryan Jones, and Client Advisor Alex Yakovlev were excellent. Work with these two to get a great deal on a new BMW and experience superior customer service.

BMW of Fairfax Service Department = Superb and Professional!

Absolutely outstanding service. They provided a safe, clean and professional atmosphere during the cover-19 crisis.

I was very happy with my service experience at BMW of Fairfax. My service advisor, Derrick Chambliss, was courteous and efficient. I waited for the work to be done; the waiting room was spacious and comfortable. The car came back clean, inside and out. This all took place during the COVID-19 pandemic, and I was pleased to see that all precautions were taken regarding cleanliness, etc.

With every company it’s it’s employees the representatives of the company that can make it a great experience are very bad one Frankie Johnson on the other hand is a great service of visor very clear crisp communication concise you know what to expect when you work with Frankie I don’t hesitate anyone who owns a BMW to bring it to BMW of Fairfax and have Frankie helped him delightful young lady very smart funny and cares about her clients

It always the people that make the company; James is the one of those folks that make the experience that people come back for, this is my second experience working with James and I was referred by Frankie From the Service department, these individuals communicate very well and make the experience exceptional, and both of these employees know your products, more importantly that know what is important to the clients, fast efficient and respectful the needs of your clients. I won’t hesitate to recommend them anyone, a great asset to BMW.

It always the people that make the company; James is the one of those folks that make the experience that people come back for, this is my second experience working with James and I was referred by Frankie From the Service department, these individuals communicate very well and make the experience exceptional, and both of these employees know your products, more importantly that know what is important to the clients, fast efficient and respectful the needs of your clients.

Great experience. Service advisor (Danika) very professional and explained everything at the outset. No surprises. Generally pleased with service here (lost track of how long I have been coming here but it has been a while). Outside of the actual cost of the services, which is not untypical for all German makes - I know because I have three different ones - all is good.

Easy drop off and no contact pick up, including online payment. You made this very easy to get maintenance done in this new covid environment. I received text responses almost immediately to my questions and concerns and additional suggested maintenance was completed within just a couple of hours. Car was sanitized before no contact pick up and looked great. I'm really impressed with your team.

I could not have been happier with the level of service and the professionalism that I had with this experience. My customer care rep Shea Lueder, was outstanding. Very communicative and very helpful. I would not hesitate to bring my car back to BMW of FFX for service.

It was great to have the technician come to my home to replace the airbags. Everything went smoothly but unfortunately the airbag light is on now. I may have to take it to the dealership to repair. The technician did explain that it might be temporary. The car interior had gotten wet recently. And I understand it would not be easily troubleshooted outside of a service center in any case.

First I need to mention how professional my service advisor David Mcneil was, he was very very Professional, polite, patient and precise. He greeted me with respect and integrity. My experience at Fairfax Bmw was excellent. I’ve owned BMW’s for the last (10) years. I can honestly say this is the best Service I have ever received from any of the dealerships, all with the service I received from Fairfax Bmw when I purchased my Vehicle. Unlike other dealerships in the Maryland area Fairfax honors all of their promises and warranties. They provided me with a loaner vehicle without having to place a 250.00 dollar hold on my credit card. They dId not bait and switch or try to recommend services that are not needed to get more money from The consumer. I had no back and forth with the advisor with what was going to be done with my car. This will be my dealerships going forward for any and all sales or service related issues. Once again thank you Fairfax Bmw for the outstanding customer service that I received today. CUSTOMER FOR LIFE M Houston

First I need to mention how professional my service advisor David Mcneil was, he was very very Professional, polite, patient and precise. He greeted me with respect and integrity. My experience at Fairfax Bmw was excellent. I’ve owned BMW’s for the last (10) years. I can honestly say this is the best Service I have ever received from any of the dealerships, all with the service I received from Fairfax Bmw when I purchased my Vehicle. Unlike other dealerships in the SUITLAND MD. area Fairfax honors all of their promises and warranties. They provided me with a loaner vehicle without having to place a 250.00 dollar hold on my credit card. They dId not bait and switch or try to recommend services that are not needed to get more money from The consumer. I had no back and forth with the advisor with what was going to be done with my car. This will be my dealerships going forward for any and all sales or service related issues. Once again thank you Fairfax Bmw for the outstanding customer service that I received today. CUSTOMER FOR LIFE M Houston

I started working with Alex about 3 weeks ago to purchase a new car. Initially I wanted a 3 series, but due to interior space went for a 5 series. Working with Alex was a pleasure. He was very responsive and answered all my questions in a timely manner. The dealership was excellent, I also worked with Ryan who was excellent. It was a real pleasure working with both Alex and Ryan. I however was a little disappointed with BMW Financial, there was a college grad discount which i qualified for, however BMW Financial refused to give me the discount because there was 1 instant on my report where there was a payment that was 30 days late. With over 20 years of credit/payment history, 2 mortgages, 1 car finance, multiple credit cards and store cards, in total over a 1000 monthly payments I have made on my credit history, BMW decided that 1 payment out of a 1000 payments was enough to disqualify me from the discount. It felt to me that BMW Financial was looking for any excuse to get out of providing the college grad discount. Its a shame because working with the dealership was a pleasure, they were excellent and I will definitely buy my next car from them. However, BMW Financial left a bit of bad taste in my mouth. Alex, Ryan, thank you for everything, you guys were great!!

Always get the best service imaginable with this team. Thanks to Shea, Charles and Konrad for always making you feel like a valued customer and getting the job done right the first time!

Mr. Mark Stout is an outstanding Service Director. He met me at my car, expedited my check-in, and suggested a possible reason why the check engine light was illuminating intermittently. He was right on. Also, he arranged an Uber ride to/from the Service Area, which was over and above. I did not need a loaner, and this was a great service!

Danika, was able to eliminate the insane charge of almost $90.00 for a simple 1 minute job of replacing the rear Tag light and only charge me for the part, which was $8.00, in order to pass registration inspection. Appreciate the common sense,

Purchased a new car from them. the experience was a pleasure and I will return to purchase my next car. Alex the client advisor was excellent, really nice to work with.

Mark is very professional and communicates with customer in a timely manner. Very nice folk to work with.

Professional and engaged service rep.

Mike Walker the top notch General Manager, Ryan Jones a great Sales Manager, and the greatest of all time Salesrep Jordan Warnecke. Thank you for helping me get my first BMW. Your team is the best. Everyone please take the time to work with these gentlemen, you wont be disappointed!

Mike Walker the top notch General Manager, Ryan Jones a great Sales Manager, and the greatest of all time Salesrep Jordan Warnecke. Thank you for helping me get my first BMW. Your team is the best. Everyone please take the time to work with these gentlemen, you wont be disappointed!

Went on for a desert inspection io. Service was fast and service representative was very professional.

Alex Iakovlev was very attentive, and made the from home car buying experience very easy. Excellent service.

I really like Shea

Always professional and get the job done.

Emily Sanjines was amazing, service was much quicker than expected and as smooth and easy as ever!

Great service!

Exceptional service! I was helped by Shea and he delivered great quality service! I will definitely be returning for further needs on my car.

My experience at BMW Fairfax was awesome! I had the pleasure of working with Alex Y. as my sales rep and I must say, he was very adaptive. I came during the COVID-19 exposure and Alex wore his mask and gloves, and even offered to walk back and forth from the office to my car to bring me paperwork. Alex went above and beyond during my experience and never showed frustration due to our requests. I would suggest him and this dealership if you want an amazing experience with BMW.

I cannot say enough good things about Thomas. He went above and beyond for my husband and I during our visit at the dealership and even months after when I would reach out to him with various questions. Phenomenal customer service and very knowledgeable. If you’re looking for a new or used car, I highly recommend working with Thomas C.

I highly recommend this BMW service center. I needed a few things done on my M2 and Elena was beyond fantastic! She triple checked everything, gave me sound advice and kept me updated throughout the entire process. When it came time to pick the car up, she saw me waiting and instead of waiting for the tech to bring my car to me, she ran and grabbed it herself. Phenomenal customer service!! All the fixes were expertly done and speedy too. The facility itself is clean and well kept with friendly faces. This will definitely be my go-to service center from now on.

Abed provide us with an excellent customer service.

The service provided was professional and excellent.

David Mcneill provided outstanding customer relations services.

Service picked up my car at my house and delivered back. Fantastic service. Appreciate them taking the extra steps.

My service advisor Jonathan Perricelli did an exceptional and outstanding job assisting me to get my vehicle repaired. Thank you Jonathan!

Quick Service for a recall, very friendly and clean environment inside while waiting. They even gave my car a quick cleaning as a bonus!

Very friendly and professional staff while following strict safety protocols throughout the service center area outside and inside the shop. David was very attentive and professional while dealing with me. I always bring my car for servicing to this BMW store/garage/service center or whatever you call it.

Derrick Chambliss was top notch with professionalism and communication during my scheduled recall service. BMW service is not cheap, but care is required with an M3.

Excellent buying experience. Salesperson was attentive, thorough and followed through.

Customer service was excellent, but the car has been problematic.

Customer service was excellent, but my car itself has been problematic for the past couple yrs.

Overall good customer service. Knowledgeable on the correct repair was required. They reached out to me on a recall.

Every time I had come here for service I have been taken care of with the most respect and fairness I have ever seen from any shop. All work has been performed with top quality and the right time. Emily was great! I made once the mistake to go the BMW Alexandria because I was close to their location and still regret it. Thank you you guys!

Easy and convenient

Upon researching my VIN an outstanding recall was found. I brought my car in as scheduled and they found my car to have been a casualty of the recall. A new PVC heater and intake manifold need to be replace. It was done at no charge to me and on time. Thank you

Sales rep Asad Khan did an excellent job helping me buy a 2020 X5. As a shopper, I highly recommend working with him. He got me a great deal and explained everything. When visiting BMW of Fairfax, ask for Assd.

During this time of shelter in place I appreciated BMW of Fairfax offering to pick up and drop off my car for servicing. They really adapted to customer needs, thank you

This is my favorite dealership. Great customer service. I had been to other BMW dealership and they are not as good as BMW of Fairfax. I have one very close to my house but I rather drive to this one.

First time at BMW Fairfax for service. Being in the automotive industry myself I must say the service is impeccable. Elena my service advisor was great she informed me of what needed to be done and let me know when the service was completed. The cost is what it is when you own a BMW so I can’t really complain. Hi the service was terrific. Thank you all for all you are doing in these crazy times. I know what your dealing with and your doing great!

I had an excellent experience at BMW of Fairfax. They wrote up my ticket before they were actually open. The estimate was correct and done by the agreed upon time.

This is the second time I made an appointment to have the defective driver side airbag replaced. A month ago, when I first received notice, I called to make the first appointment. Upon arrival, I was told they were out of stock, and that I would be notified when shipment came. I waited for a month and no notification. Yesterday, I made another appointment for 11am and made sure you have new shipment. Upon arrival 10:53am yesterday, there was 2 long lines backing out of the garage doors. 11;05am, Miss Emily Sanjines came out to greet me. She assured me of service. She also reminded me my inspection sticker had expired march 24, and will would renew for me. My care was serviced around 1pm. I was impressed by her professionalism after previous experience. Thank you

Outstanding service and parts staff. Professional, friendly and always up-front with issues and costs of repair.

I have been a customer since 2003 and have always had a terrific experience in every aspect from buying to service and this is my 4th car purchased here

Jonathan was phenomenal

My experience at Fairfax BMW was Smooth and easy. Great customer service and friendly staff.

I had a really good experience at BMW of Fairfax used car department. Erick Bautista was my sales rep and he was great all around. There was no pressure and he was very good at answering all of my questions. I chose to get a Pre purchase inspection at a Honda dealership since I was buying an Accord and they were open to it. The car checked out. The buying process was quick and seamless. They detailed my car again and filled it up with a full tank. Thanks again

Valet service was very convenient especially given the social distancing regulations. Very friendly and excellent work.

Recently had some bodywork done on my Honda Accord at BMW of Fairfax. The staff was friendly and professional, the work excellent, and it was all done on schedule and even slightly under the estimate. Staff also took obvious health and safety precautions. Highly recommend.

Best pricing available. No haggling, back and forth, good cop bad cop and "Let me talk to my sales manager." I was able to do everything from home. No pressure. Thanks!

Service was quick and easy, Mark is very knowledgeable and kept me in the loop on my service. Highly recommend!

BMW of Fairfax ...checked my Alpina B7 bumper to bumper. They have been servicing my vehicle since 2017. There was nothing found to be fixed or adjusted or repaired , well they did replace the windshield wiper blades. I was not surprised, after all it has been there level of quality service that keeps my 2014 750i xDrive the ultimate driving machine. Ask for Master Technician Robert Lolakas ...

Great service! They were very courteous to pick and deliver my car during the COVID-19 for no charge and provided me with a loaner! Great service again

Excellent and polite service.

Karim was excellent

Derrick Chambliss (service advisor) was very kind, attentive, and had my car ready in an hour.

I took my M240i in for its first service to BMW of Fairfax. They did a great job and went to great lengths to make my visit safe and secure.

Had a wonderful car buying experience here. Alex was extremely knowledgable and made me feel comfortable during the test drive and helped me greatly during the remainder of the purchasing process. I couldn't be happier with my new vehicle. I would highly recommend this dealer!

Shay is the best service advisor on the US. I suggest him for upper management

Our experience with Ryan Jones and the team at BMW Fairfax was probably the most easy going, transparent and efficient purchase we have made to date. I highly recommend BMW of Fairfax to anyone in the DMV looking for great service, great prices and an overall wonderful experience.

I purchased a used X3 from BMW of Fairfax. My dealer, Karim can read well what I need and is very kind. I?m very satisfied.

Best service at BMW Fairfax!!! Big shout out to Alex Yakovlev and the rest of the team. We felt comfortable and we were well taken care of. Purchased a X3

The sales staff at BMW Fairfax, especially Alex Yakovlev, was excellent. He answered all questions, was polite and really was attentive to what we needed in a car. Very knowledgeable Purchased a BMW X3!!!

well priced vehicle, smooth transaction, dealer helped me get lower interest rate loan from BOA compared to what I got from BOA (Bank of America).

We would like to recommend Alex Yakovlev as your salesperson at BMW Fairfax. He offered the best service when we came to in look at cars. He was knowledgeable, polite, personable, tried to understand what we needed in a car. He answered all questions and did his best to make sure we were happy!. I recommend him to all who go to BMW Fairfax.

Good quarantine and quick turnaround. Loaner was available and clean ready to go within few minutes. Great job !!

My Service Advisor was Mark Stout who, under adverse conditions, (coronavirus precautions), provided excellent personalized service. I had VA safety and exhaust emissions tests performed. By phone he informed me of items that required immediate attention and, due to costs, could be performed at a near term later date. Would inform me when the passenger side air bag would be available for installation. Appropriate discounts were applied. Affable character.

Traveled up from Yorktown VA Tuesday 04/14/20 to pick up a new 2020 X5 from sales manager Ryan Jones & client advisor Abed Abutaa. Both gentlemen were exceptional on the quick delivery and detail of the X5. They also provided detailed information including videos and pictures of the specific vehicle I was purchasing, since I was making a deal for a car I had not yet seen. Even with the COVID-19 they were very detailed on the dealership safety measures and disinfecting practices on their location and vehicles. The experience was amazing and I felt like I received a great deal and look forward to doing business again with BMW Fairfax in the future!

They are fast, friendly and professional.

Karim and Feros were wonderful to work with. Both were helpful and accommodating to all needs and were able to exceed all my needs and expectations.

New car purchase from this BMW dealership. Our BMW advisor was Excellent.

I searched for a brand new vehicle for a few months now with pre-approval in hand from Capitol One. I connected with Alexander a few weeks ago and I told him what I was looking for. We correspondent for a few days and found the vehicle I want. Alex and the Business manager Ebrahim F. were not happy with the interest on my pre-approval and got me a much better deal through BMW Finance. Alexandria actually put my interest first, which is rare these days. Also due to the stay-at-home orders I never saw the car until the day of delivery, and yes its everything Alex promised and more. Thank you Alex and Ebrahim.

I live in Annapolis and bought a 2017 X3 from Annapolis BMW. Planned on buying my next BMW from Annapolis as well but always shop around. Been on the lookout for the release of the 2020 X5M and when they finally started hitting showrooms I contacted every dealership in the area that had one. Worked with BMW of Annapolis, Silver Spring, Towson, Passport, and Fairfax...Ryan and BMW Fairfax were BY FAR the most professional and transparent in making the deal. What we agreed to over the phone was exactly what was finalized in the financing contract. I drove past BMW of Annapolis and Passport to pick up my new X5M at BMW of Fairfax and I couldn't be happier! Will definitely be a return customer and recommending BMW of Fairfax to anyone in the market for a new bimmer.

My 91,000+ miles 2014 X-3 was in for routine service at a non-routine time thanks to Covid-19. Reception done professionally with all distance recommendations followed. Car was ready early, washed and thoroughly disinfected inside. Well done! And one of the many reasons I’ve been a dedicated customer since 2015.

In addition to their usual prompt, responsive and high quality service, BMW of Fairfax was highly sensitive to Covid-19 issues, cleaning every car before they started Work and then again afterwards.

Friendly, efficient service. Great attention to sanitation due to COVID. Comfortable and spacious waiting area.

Best service department I?ve dealt with in 40 plus years

Great job by the team in the face of the Covid-19 pandemic. Social distancing was easy. Everyone was friendly and helpful.

Fast and professional service!

Everything tops. No complaints. From the moment I walked in, to allowing me to sleep on it for an evening, there was zero pressure.

I’ve never had a bad experience with BMW of Fairfax. My service advisor Elena Tenase is always helpful and she always make sure that she updates me on the status of my car. I highly recommend BMW of Fairfax for their reliability and customer service.

I had a reasonable experience with dropping my 330i off for a recall repair today. However, they didn't send me a notice that they'd changed their service hours to 8 AM....so showed for my 7 AM appointment and ended up waiting for them to open. They also didn't offer me a ride home or an Uber...I was happy with the repair and wash, but overall a C+.

Good people, good service.

Great dealership and fantastic service department. Best in class, never a bad experience in over 16 years

I had a professional, smooth, fast, no pressure and honest experience with Mr John Hayes and Alex, in purchasing my 2020 Z4! Of course, I would not tell anybody, how great they are, because I want to have them ONLY for me! ;-) -Soheil

Excellent service repairs done fast staff very friendly and helpful.

Quick and easy service. Mr. Mark Stout was a true professional. No gimmicks or ploys. Definitely recommend this dealership.

Terrific service with first-class Service Advisors. Shea and Tom Grant take excellent care of their customers.

This was the easiest and most pleasant vehicle purchase I have ever made. From the initial welcome, to the test drive, the selection process and actual purchase, I was impressed by the no pressure, high level of help and honest advice. Asad Khan was my salesman, recommended by a previous client of his and he is excellent. His advice on many issues was invaluable. Again, no pressure at all is what convinced me to purchase at BMW Fairfax. A thank you also to Alex Yakovlev who assisted Asad.

Great support team that get you in and out without wasting time. Mechanic went the extra mile and explained what was happening to my older car that gave me peace of mind.

Quick and excellent service! Drive up with no appointment which was/is appreciated!

Great service; great vehicle. Thanks BMW of Fairfax!

James Sabo was an excellent salesperson to work with. He was attentive without being aggressive, and followed through on the items I brought to his attention.

First time BMW owner (pre-owned and not even purchased from there) and the service was amazing! From time I pulled into the service bay for my appointment the advisors were there, made sure they acknowledged you even if they were already with a customer. My service advisor Lazslo was awesome! He explained everything without me even having to ask a question! When I spoke with him later he took the time to go over everything that they found and even sent me pics to accompany my estimate for the additional repairs I needed. I like how the environment was calm and stress free. Getting my loaner was quick and easy! I was in and out in 15minutes 😊 I also had time to stop and check out some of the cool BMW merchandise and apparel. I've owned a Range Rover as well as Mercedes and I wanna say that with service like this BMW and BMW has a client for life!!!

Service was great and service always cheerful and courteous. I will bring my X3 service to Khalid in 2 months time

Great experience and great service. Sales person Alex was excellent and friendly.

The folks at BMW Fairfax Repair make the whole process so easy and they explain everything thoroughly. The prices are comparable to other repair shops yet you are receiving ?real? BMW trained mechanics and staff. Excellent place and I would highly recommend!

Expert care. Convenient appointments. Polite technicians.

Very good customer services and they care about any issue in your car.

Awesome job!!! These guys know what they are doing. Bring your BMW to Fairfx!!!!

Quick and easy service for a recall and fluid changes last Friday. Thomas is great - everybody appreciates being kept informed of cars' status and what they're finding. I, too, am a refugee from BMW Alexandria. Fairfax folks are working hard to be the best and it shows. 4.5 out of 5 is about right.

Alex and Mr. Farris were outstanding! They are very honest and helpful! Would reccomend to anyone!

They were very knowledgeable and professional. It was a very positive experience.

Awesome customer service and friendly staff. No hassle or gimmicks. Truly professional service.. Ask for Mike Navidi. You would be glad you chose Faifax BMW.

ust drove out with a custom car. My dealer was Alex Yakovlev and he worked with me from the beginning helping me decide which car was best. Never felt pressured, always felt like I was in good hands. I'm very satisfied with the overall purchasing experience here.

Erick Bautista is the best CPO Sales Person ever!! If your looking for a hassle free, down to earth advisor I strongly recommend this young man.. I have been looking for this car for almost a year and finally it's exactly what I wanted and more!!

Quick and courteous. I stopped in without an appointment and Jessica promptly addressed the problem with my wheel. Good facilities and nice waiting room. Knowledgeable people working here.

The service department team is excellent! They are friendly, very knowledgeable and efficient.

Erick was awesome and very helpful, he was, attentive, explained everything and made sure closing was smooth and timely.

Thomas provided outstanding customer service when discussing a new vehicle and ordering.

Well done all around. Laszlo get me well informed on the status of my vehicle while I waited for service. Service completed in reasonable period of time. Car running well!

BMW of Fairfax has wonderful service in order to take care of our vehicles healthy and good. I am completely satisfied with the service as well.

This is my fifth car from BMW of Fairfax. Thomas is wonderful. Customer service is top shelf!

I had a great experience here! Mark was so nice and helpful and my car?s service was completed very quickly. I will definitely be bring my car back to this location for future maintenance. Thanks!

Absolutely the best experience you will EVER HAVE !

After I finally found the service department, being not from the area, I was very pleased. I brought my X5M in for its periodic quart of oil and was taken care of very quickly without any hassles. Thank you!

one fine saturday we walked in to Fairfax BMW with no intention of buying a car and we bought it !! Alex Iakovlev, your exceptional customer manners and service, products knowledge and Maryam, your quality management added to our confident of signing the deal right away. thank you all.

Great bunch of people that we dealt with. I normally buy my BMWs at other dealerships but I found this particular X7 in their executive demo list and went to see it. They offered a great deal and gave a good one on my trade in. They have a good selection of vehicles with all sorts of colors and options/features that I couldn't find elsewhere....not the typical black or white vehicles with very base options. In the future, I will purchase my BMWs from them.

Awesome experience. Abed is by far the best Sales Professional I have ever had the fortune of dealing with. Of course we purchased an automobile from him.

I'm am first off.. LOVING THIS CAR! It is fun, fast, economical and a blast! The "team" at BMW of Fairfax did a super job in giving me an excellent price. Subsequently, I've stopped by and they've been so helpful helping me to learn how to operate various accessories the car has. The salesman - the support staff - and everyone I've come into contact with ther have all been very helpful and positive. I'd recommend BMW of Fairfax to anyone considering buying a BMW!

Friendly, professional service. Nicole Oriol is an outstanding service manager. She noticed a caution light when she drove it, brought it back to the mechanic and got it fixed.

Had an outstanding experience with Mo yesterday. I'm just beginning to explore options (current lease ends in Feb), and did not want to feel pressured, or ignored because I'm not ready to make a decision today. Mo could not have been more attentive, while not putting any pressure on me. He took the time to show me the two models I'm interested in, test drove both, answered all of my questions, and promised to be available if/when I had any other questions or wanted to test drive again. Thank you so much for a great experience!

Mark Stout epitomizes customer service. I have been to other BMW dealerships for service and by far this one stands apart as the best for customer service. Each person involved in the process were professional and courteous.

I had a great experience dealing with Emily. She was awesome, communicated everything to me and she was very professional.

Love my new car. Great place to buy your next new or pre-owned car.

The process for needed repairs was seamless. I made an appointment was attended to right away by my service rep Tom. In addition to the service I originally came in for (brake fluid flush), Tom also informed me of some other needed service to keep my X5 at it?s optimum level. The repairs were done as promised and sooner than expected.

Alex was a fantastic salesman and made the buying process stress free. I highly recommend buying from BMW of Fairfax. James in the financing department was outstanding as well. Thank you

Lazio Bablos took care of us and he was nice, professional and very efficient. We were very pleased with him. Thank you!@

Outstanding service from start to finish. I have been using BMW of Fairfax for 10 years...their customer service is the benchmark for all dealers!!

Abed in the Sales Department is very helpful and not pushy at all. Service Department is very efficient. The wait is a little long even with an appointment but the quality of customer service is much much better than BMW Alexandria.

Fantastic service from Abed! He’s so nice and patient for the whole time! Highly recommend! Thank you!

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Great service . I had my BMW x3 for service and service advisor took care my car very professionally

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Fast service and knowledgeable staff. the whole process was quick and easy.

Fantastic service from Allen and Robby. Great team who are dedicated to accomplishing the task at hand with a thorough and meaningful review of what's required. My car was ready when promised and I was treated with respect by these two professionals. Highly recommend.

Fantastic car buying experience! Driton is the guy to see!

Would like to recognize Frankie Johnson for her superior service

BWM Dealer was great. They fix my car due to tape was left on the sensors in the back. They took the bumper off, clean and cleared the tape and painted the whole bumper. Well please with their services.’ Love the salesman name Ian, from BMW Body Shop on Lee Highway, Fairfax. I loved his personality and the time he took to explain as me being a Permanent Disable Veteran. Walked away satisfied. Really was very happy with person named ‘Ian’. Great guy willing to please his customers.

Good service, objective opinions, nice facility, and friendly personnel.

great service department! very attentive staff

Is where my toy gets fixed and gets ready to enjoy the road again and again.....

I found myself recently in a time crunch with my older BMW requiring expensive repair and a new one being the best option to meet my needs going forward. I want to compliment Mike Walker, the dealership manager, for maintaining and bringing together the awesome resources to make this happen on time (Mike even stepped in when time was running out and came personally the last evening to work the final numbers with my wife and I ). Starting with Charles Barber and his superior service team of Allen Capaldi and Rob, Maryam and her sales team of Petr Mastry , Ebrahim Farhanieh, and Darren (BMW genius), all were instrumental in ensuring me, my wife and granddaughters that I had the right car for each of their needs. It was a real team effort and my family really appreciated how everyone worked hard to get it done!!

I had a Great experience with the whole team at BMW Fairfax. Ebi, our finance manager, was particularly awesome and super helpful. Highly recommended.

Friendly, quick & great work, as always.

Danika Edwards was fantastic the dealership fixed our tires quickly and the were very kind.

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Love the certified preowned X3 we just purchased. The dealership had a large selection to choose from. The sales team was easy to work with - no gimmicks or high pressure sales tactics.

Alex is the friendliest, most patient, honest sales associate you will meet. He personifies the integrity, knowledge and transparency that BMW of Fairfax sees as its core values. I leased a new BMW under stressful circumstances following a motor vehicle crash in which I was the victim. But I didn’t feel victimized during the often stressful car buying process. I felt listened to and respect. And I got a good deal that made financial sense for me. I would happily work with Alex again.

Alex Yakovlev was the best, he cares and knowledgeable. The best BMW Sale person in the DC areas. Fairfax BMW gives the best prices and services of any BMW dealers in the area, hand down the best!!!! Also ask John Hayes, the sale manager...... Amazing Team there.......

Mr. Shea Lueder provided excellent, top-notched service! He is the reason I come to get my car serviced at this location. Thank you.

Great service! My car was treated with care, and the employees are polite and friendly.

Excellent service👏👏👏congratulations! BMW of Fairfax the best.

Driton, the sales representative, and Mike Walker, the general manager were super helpful and made leasing my car so easy. Highly recommend the Fairfax BMW over others in DMV area!

Mike Walker, the General Manager was so awesome in helping me lease my 3 series. I?ll definitely refer this dealer to my friends.

Es una agencia que llena todas las expectativas excelente servicio Ulla mejores carros 🥇

Jerrell and his team at BMW Fairfax always strive to go over and beyond to ensure my vehicle is taken care of. From setting up an appointment to making sure my parts are on-time, they are always on top of things. I reside in Maryland and will always continue to bring my vehicle to Fairfax because of the quality of service I receive. Thank you.

Informed sales force, very good service with good reps like lucas

The job was done to my satisfaction. Shea Lueder the service agent was very courteous.

Quality work at Premium prices.

They are courteous and clear about service recommendations. All the pricing is upfront.

Very satisfied with the service provided. I would recommend during this dealership for Purchasing and serving my BMW in the future

This was my first time taking my car to this location. I purchased my X5 pre-owned six months ago from another dealership. When I arrived I was fortunate enough to have Emily as my service rep. She was amazing. The issue that my car was having was caused by the previous dealership and Emily helped me so much by providing them with all the information they needed in order to pay my invoice. She worked with them over a 2 day period. I’m so thankful for her help. Everyone else that I encountered was friendly and helpful. They are not extremely fast but they are good. Plus the comfy lounge area makes waiting so much easier.

great service and customer care. Driton Sadiku has provided excellent services to us

Frankie Johnson is probably the finest repair associate associated with any dealer. She is a self starter that works with minimal instruction and always gets the repair or service completed on time at the lowest available cost. Well done Frankie! :-)

Amazing experience. Thomas did such an amazing job, the service I got in this dealership was outstanding.

We had a pleasant experience purchasing a vehicle from this dealership. We were impressed by Alexander Yakovlev, our salesperson. Alex was knowledgeable about the vehicle and treated us professionally.

Brought my x3 in for repair with one day’s notice. Got a great loaner and car was repaired in one day. People are super nice and helpful. Also a delightful lounge to wait in. Huge service center. All good!!

Great service department/customer service. Defiantly will purchase my next car from BMW of Fairfax.

Great Svc Advisors; Awesome Techs. The fact that i keep going back to them for service should be reason enough!

Excellent service, great staff to work with. Great experience!

Service department is thorough. Mr . Stout, my service advisor always keeps me informed, does not push unneeded services, makes sure the car is serviced adequately, and gets the car out in a timely manner. Additionally he is extremely patient and answers all questions. If needed loaners are normally provided.

Brian Markulin was absolutely awesome. A skilled salesman who helped us with in-house financing at the best possible rate. Thanks.

Excellent service with very friendly personnel to attend to my every concern no matter how small or trivial I thought my concerns were. I had to travel 1 hour across town to receive care from BMW of Fairfax but it was worth every minute of my time! I would definitely recommend to my friends BMW of Fairfax for sales (bought my POC 2018 X5 there), maintenance and service.

Just bought our third BMW from them and had an awesome experience once again. Jude helped us all three times and he is such a wonderful salesperson. I highly recommend BMW of Fairfax for both buying your next BMW and for servicing them. Tyler Parrow is our Service Advisor and he is a helpful and knowledgeable person to deal with. Looking forward to many more years of fun BMW ownership.

Lucas Shibold was knowledgeable and helpful; he explained to me what I didn't understand. Fluid change service was prompt. The only complaint I had was that the cashier was preoccupied with reading her phone messages. She gave me the wrong advice to wait by my car instead of asking help to retrieve my car key.

So quick and easy. They put me in the right car and made it straight forward. Ask for mike! He?s a great salesman who was willing to be candid and pretty awesome

The few times that I have been to BMW of Fairfax, I come out very happy. I took my car for a buzzing noise from the dash. They kept the car for a very long time and where able to fix it. Had I taken it to BMW of Rockville they would have said we cant reproduce it (they did). Walid, my service advisor, was very attentive and kind. Could not be happier with them.

I have an ongoing 4 year relationship with BMW Fairfax. Awesome service and staff. Elena in the service department is amazing. Knowledgeable and kind. Thank you for your hard work and dedication to customer satisfaction

Needed an oil change and air filter replacement, both under warranty. Had a 10:00 AM appointment, arrived about ten minutes early and immediately entered the service lane. Service rep took keys, verified work to be done, and promised the vehicle would be ready in two hours. Was offered a radiator flush, not covered by warranty. I declined. Vehicle was ready in a little over two hours and had been washed. In the meantime, I purchased a front window sunscreen and a bottle of touch-up paint/clearcoat. BMW of Fairfax has a very comfortable and well stocked waiting area. Coffee machines with a good selection of single serve packets and some light snacks were all gratis as was WiFi.

Lucas at BMW of Fairfax Service always does a great job of taking care of me and my car. Wish I can bring my non-BMW cars here for all serving needs. Great Job guys

I took my car in based on a recall notice, for replacement of a defective EGR. Car drop off in the morning was great. Loaner was ready in pretty short order. The loaner was a very nice sedan. I was notified that my car was ready for pick up at the end of the day. But, when I picked the car up, i noticed that the part was not replace. It was merely inspected. It takes me over an hour to drive to the dealership. It is a 2 1/2 hour round trip. I did that twice in two days, and no repairs were made. Not happy with that result.

This service was incredibly fast. Laszlo is a super cool dude.

Great selection of cars, frictionless way to get to your desired vehicle and a service team you can trust.

Took the ‘m’ to the BMW of Fairfax service center this week for routine service and the team just took great care of me and the car. Thanks Elena and Dale!!

great customer service outstanding I will give it a 10 plus

I brought my car in for service oct 9 midday and Allen always goes out of his way to make sure his customers are happy.. ive seen it first hand and cant appreciate him and the staff enough.. you guys are great will always recommend

Service advisor, Frankie Johnson, provided excellent assistance in guiding me through service options.

Good service and prompt and effective job

Great service is one of the reasons I have owned bmws since 1985. Frankie is best service advisor in the business she knows the product inside and out and looks out for the customer What a winning combo

Needed my car serviced twice over the last week and took it to BMW Fairfax as this location supports our BMW CCA - NCC. I couldn't have been more pleased with the level of dedication and professionalism displayed by Laszlo (Service Rep) and Eduardo (BMW Tech). The level of support they showed my wife and I raises the bar on customer satisfaction. This location is outstanding, organized, well-maintained, and offers one of the best lounge areas of any dealership w/ free snacks and drinks while you wait. Thanks once again to Laszlo and Eduardo for quick turn-around times and great dedication to customer satisfaction. I would highly recommend Fairfax BMW for service on your BMW.

My service has always been thorough and my Service Manager, Lazlo, is easy to work with.

Fairfax BMW did a great job on repairing a scratched front right fender.

I really liked the appointment system and was checked in on time. Service inspection report of the car was very thorough. Work was performed as expected and service discount the cherry on top. Overall, a positive experience.

VVery Good service On time

I called for a service visit at noon on Saturday and immediately got an appointment. Our car was fixed - and washed - two hours later. Always awesome service!

When my car sustained damage from a hit-and-run while it was parked in a parking lot, I dreaded the whole time-consuming process of getting it repaired, including getting a rental car for the time it was going to be in the shop and being out of pocket my deductible. The BMW auto body shop couldn’t have made this unpleasant process any easier. Their professionalism and great customer service is unequaled. I give a lot of kudos to Henry, my service provider, for giving me daily updates via email. The body shop did a beautiful job at repairing the damage, and it looks like my car is brand new again. I would definitely recommend them to anyone in need of auto body damage. Also, their relationship with Enterprise allowed me to just leave my rental car with them when I picked my car up, which saved me quite a bit of time and effort.

I recently took my X4 in for rountine service at Fairfax BMW and my Service Advisor Thomas Grant is the best. He is always courteous and friendly. He completely explains the service my car needs, estimates the time it will take to complete and regularly checks in with me on updates. He is always straight forward, honest and personable. I was very satisfied with my recent visit.

Great Service. Frankie Johnson helped me with a very sick car that barely made it into service bay. she provided me a loner car and was able to fix my car at fair price.(over the top service)

BMW of Fairfax is the "go-to" Service Dept in the Wash DC area. Service Advisors are knowledgeable and caring. It seems more like a "car hospital" than anything. The admittance area is quick, easy to use and clean. The SAs are fast to get you checked in, and explain the process. Initially, i received a shuttle ride to my office. After the oil leak was found I was told promptly that the repair would take longer than expected, but Danika Edwards, who is fantastic, reserved a loaner car for me - a brand new X1 with about 1K miles. My car was repaired by the following day and they gave me a complimentary car wash. Excellent service and a fantastic crew at BMW of Fairfax!

I recently had a service done with my vehicle at BMW of Fairfax. Emily Sanjines was very helpful & very knowledgeable! I love the fact that she’s prompt & accomodating! I love this place! The “mini cafeteria” offers healthy snacks & is also loaded with several TVs! On top of that, you can enjoy using their fast & free wifi! You’ll not get bored while waiting for your vehicle 🚗🤗

Really superb in every way - timing, fast service, terrific people

From the moment I arrived to BMW of Fairfax Service Center, I received top-notch service. Tom Grant, was the first to greet me. He was very sharp and professional and most of all helpful. I explained why I had brought my car in?low tire pressure. While conducting his review, he also noticed that?s I was overdue for an oil change and spark plugs. This had not dawned on me as I?m a first time BMW owner and am still getting acquainted to the culture. To my relief, the maintenance plan on my car covered everything. Tom gave me a tour of the facility, which was not only immaculate, but generous with their selection of complimentary water, soda, coffee, chips, candy, Kind bars, you name it. There?s a small store inside that offers a good selection of BMW merchandise. Because I live close by I opted to walk home instead of waiting around and gaining a few pounds snacking on goodies. Tom informed me of the complimentary shuttle service offered to those who live/work within a 6 mile radius. Wow! For those who were waiting, the area was spacious, decked out with theater style leather chairs. There were also 3 TVs which was nice for days when the service center is a little more crowded. The total maintenance took about 2.5 hours to complete. When I picked up my car and it was a lot cleaner than when I?d dropped it off as the staff washed and vacuumed it out...on the house. I signed a few papers and was on my way in a matter of minutes. Overall, I was highly satisfied with the service that Tom and the BMW of a Fairfax Service Center provided. I would highly recommend them to anyone.

I would have gave them five stars but they didn?t inform me about the military discount. I had to receive a call to inform me about the discount.

Great quality cars, excellent service, professionally courtious staff.

Lucas provided top notch service when I took my car in for servicing.

I bought my car from this place also have all the service from this place as well..!! It really happy with all staff very helpful and friendly specially my services Advisor Mr Laszlo really taking good care of me really appreciated it thank again..!!

Outstanding service and fast

I have my service done here. It is a great place for service, with knowledgeable, helpful service advisers, and capable mechanics. It even has a nice big lounge to wait in with TV and snacks. They go above and beyond!

Great shop- great employees overall excellent experience!!

They have an incredible overall team !🙌🏼

great place for service they take very good care of you

Called with no notice to get some maintenance work done. Was able to come in immediately, got everything done in time to leave for 12 noon meeting. Also was able to buy and take with me new floor mats for my 14 year old 550I. Very hard to find, let along take home immediately

My wife and I were looking for a replacement vehicle for our older BMW 330xi and were shopping around. Since I was using Fairfax BMW as my Service Center, we decided to check out the CPO vehicles and came up with the 428iGC. We visited the dealership and met Jude Madubuko who totally took charge with showing us the car and helping us evaluate all the features it provides. He also took time out of his day off to work with us in terms of some iDrive settings that we had changed and couldn't figure out how to change them back. Additionally, he arranged for a BMW Genius to reach out to us for a tutorial class. Jude gave us a great customer experience..

We had the opportunity to work with Mr Alex Zelkin (Client Advisor) in the purchase of a quality BMW and the experience was terrific. We zeroed-in on a particular vehicle and he patiently walked us through the entire vehicle end-to-end, we took it for a test drive, he explained in details all of the value-added features the 535xi had, as well as the safety technology and reliability important to us. Thanks Alex! It was a pleasure buying this vehicle from you and your team.

Want to thank Konrad for helping me with my BMW service, he picked the car up and dropped off a loaner I was slammed at work! This was super helpful, thanks for going the extra mile!

The quality of the experience really depends on the manager you are assigned. This time the fellow i do business with was sick, the washer service broken (no alternative?) and the front desk person rude. This us nit usually the case. A blip or trend

shea was amazing with this timely response.

Tyler was outstanding! Very professional and courteous.

Me Abass was great answer all my questions even some I didn’t think of I highly recommend him for your next BMW purchase

I made a same day appointment to arrange a new lease. My client advisor, Asad, was top notch. The entire experience was low stress, and I left satisfied with my new car and lease agreement. Highly recommend!

Good service. Got it done when they said it would be readly. Kept me informed of status.

There is a reason why BMW Fairfax is rated the best BMW service in the area. I have been coming here for God knows how long. My only complaint is the frequent rotation of associates/technicians. I have gone through 4. They are always pirated and as soon as I find someone I like, they are gone the next time I come in. Well now I have a great guy - Mark Stout - and I told him I would take out a contract on him if he leaves. I have a lot of confidence in him. When I am looking at one of the famous BMW service costs, I tell Fairfax how much I can afford now and ask them to prorate the rest based on urgency. Great for budgeting! I also appreciate the comfortable and fun waiting area (except the cafe was closed last time I visited).

Excellent service, very professional, efficient and courteous employees.

Jude (my sales rep) was highly professional and thorough all during the sales process. He and the dealership management were quite responsive to my specific needs. I would be inclined to work with them again.

I was there to get my state inspection and one-year maintenance. I was met quickly upon arrival by a terrific trainee (sorry I can't remember his name) and then Thomas, my service advisor. I was kept informed and my wait time was as expected. Thomas even came into the waiting area mid-way to let me know everything was on track. I was most pleased. I have owned a BMW for over 20 years, and this was one of the best experiences.

Outstanding Professionals! I bought my 4th BMW yesterday and my 2nd from BMW Fairfax. From start to finish the process was smooth and exceeded my expectations. I had stellar service with my previous X-5...I expect nothing less with my new vehicle. Alex is the best !! BMW Fairfax ROCKS!!

Excellent service. Comfortable waiting areas with complimentary beverages and snacks. Allen C was very attentive

Abed is the best sales person in there 😎

Best car buying experience ever. Thanks Jordan, Jaafar, Edward and Mike.

Service Department is amazing, I have been a client for 14 years, and just they keep the mechanical service quality, improving time frames, courtesy, and service every year. I had a message from my X3, 2019, needing oil service at 4pm on July 3rd/ they took me at 5pm and my car was ready with all fluids top off, and completely clean at 6pm. I was waiting drinking my complementary orange sparkling water, and goodies. I can't be happier.

I bought a car from Alex Zelkin for myself. His easygoing demeanor and ability to determine what you want without being pushy or a high pressure salesman are a lost art. Both he and Farris took care of my needs, made recommendations when needed, and treated me as a valued customer throughout the process. I enjoyed both of them so much I returned to buy my wife’s X3! Thanks for fantastic and thoughtful support!

I worked with Nana, he was incredibly professional, knowledgeable and helped me get into my new 528xi in just a few hours. Absolutely wonderful experience

Service was outstanding as always.. Service adviser walked the whole car and checked everything, also told me that the car had a recall and if I wanted to do it. Since it was going to take more time that I came for. I was offered a loaner car FREE of charge with everything even Gas, got to drive a brand new 2019 BMW X3 fully leaded to work that day.. Service was very fast and the Technician did a fantastic job. Also since my car was under warranty everything was Free...

My visit is too good I really impressed the customer service and handling the customer so that’s why I brought BMW on the same day

Tyler was excellent as well as the service. Top notch

I had a great experience purchasing my second BMW from BMW of Fairfax. I saw the vehicle online and had a unique request since I am living overseas. I worked with Erick Bautista and Zen Mani; they were both great and made the whole experience easy and fast. Thank you to everyone at BMW of Fairfax!

I can’t say enough good things about my sales rep, Thomas Cavey. I came into BMW of Fairfax just to look around for a small SUV. I have been driving Mercedes for 40 years and started looking at a Cadillac ST5 SUV because I have a friend that bought one and I was totally taken by the new parking technology. I drove one and was impressed, but not sold. I wanted another Mercedes, but I didn’t like the configuration of the instrument panel and control area. Thomas was so friendly and knowledgeable and so very patient with me when I asked millions of questions. I test drove the X3 and immediately decided to get it instead of the Cadillac. He spent quite a bit of time with me explaining all the options I could get on the car and the financing options. He was never in a hurry and I ordered my X3 that day. He kept me informed about when to expect delivery of the car and I very much appreciated that. I have had the car for three days now and I am so glad I bought this X3. Thomas even called me today to thank me for buying with him and asked how I was liking the “BMW Experience”. I am new to this dealership since I have been a Mercedes owner, and still am one, for all these years, and, so far, I am very happy with my interaction with BMW of Fairfax.

Annual safety inspection, oil change, belts replaced, new tires - all done well, especially considering the car is 24 years old.

After going in to possibly lease a new BMW, I ended up buying a 700 series! Erick and the entire sales team were great. No pressure, no annoying sales pitches but they answered my questions, gave me plenty of options, and let me come to the best conclusion that fit me and my family. Very good deal too - which doesn't hurt. Very positive buying experience.

Laszlo Babos exceeded my expectations, overall experience was amazing.

Super professional organization from top to bottom. Rudy was who I dealt with. I would call him a facilitator rather than salesman. I ha a list of 5 cars to look at. He listened to what I wanted, took a look at inventory and picked one that happened to be on my list. I loved the car and the fact that Rudy could answer ALL my questions.

Great service and above-average customer service from the receptionists to the Service and Sales representative. A shout out to Frankie Johnson who has been supporting me and the service of my 2011 BMW 328I for years! Frankie is consistently responsive to my needs and keeps my service ticket within her line of sight and influence. Noting some of the other comments - I will add that I first came to BMW of Fairfax when I could not get a BMW Alexandria salesman to work with me (actually two salesmen) on the purchase of my first BMW in 2008 when I bought my first 328I. There is no comparison between the Fairfax team and the Arlington team. Fairfax Team #1.

I went to the dealership without having an appointment of which I did it on purpose because of having a bad experience with other car dealerships that kept on calling and bogging you to come and visit and do a test drive. I did not want to be pressured to do all that. When I went inside I was greeted by someone and was introduced to Rudy Herrera a client advisor. I went to look for the x5 that was posted on Cars.com which was not available at the lot at that time. I ended up doing a test drive with the x6 which was on display at the lot. Rudy explained thoroughly the features and specs of the car and after a short negotiation I ended up getting the X6. Rudy is a well mannered person and staright to the point. His manager (Ibrahim) did not even pressure me to buy. He also gave me a good deal with my trade in car. I will definitely recommend BMW of Fairfax. 5 stars!

The Service Center is well lit, clean and runs efficiently. I dropped the car off and was immediately taken to the metro. Paying on-line was easy and the pick-up from the metro was quick.

I can't say enough about my experience with BMW of Fairfax and my client sales rep, Alex. He was truly amazing and a pleasure to work with. If you are looking for a BMW I would recommend going here.

Annual Maintenance and State Inspection - everything was good, except they were out of back windshield wiper blade. Need to go back in a week time. Facilities - have snacks and drinks and WiFi - good. What would be better is to have seating like a living room setting. Since I have to sit there for a little more than two hours, while reading, I would like to raise my legs up and perhaps have an end table to put my drink instead of putting it on the floor.

Had a great experience at BMW of Fairfax. Walid Khalil was very friendly and helpful. This branch is much better, friendlier and more responsive than the one in Alexandria. Highly recommended!

Customer service is top-notch! Allan was instrumental in narrowing down my decision and Farris (sp) was their money man who worked the numbers so that I got the car I wanted. If you like straightforward and pressure free in your buying experience, then you need to come here. Thanks BMW Fairfax!

Thomas Grant?s customer service was great. He kept us updated on what was going on with our vehicle

Thomas G. 👍🏻👍🏻👍🏻 thank you!!

Mo and Andrew were both great! Mo, did a great job showing me the car, its features and looking for others in other dealerships. He took the time and was very patient. He also did great on the trade-in and negotiating the final numbers. Very professional and great demeanor! Andrew made the signing process easy and quick! He also provided good explanation on additional coverage, without any pressure to buy! The process was simple, thorough and pleasant. The facilities are clean, modern and very well maintained!

The experienced we had at BMW of Fairfax was the best we have experienced in trading in our car and purchasing a used BMW.

This review for outstanding work by Alexander Yakovlev at BMW of Fairfax. I was looking for new car and was really interested to see how the new X5 looks like and what it has to offer. Alexander was able to meet at the time it was most convenient for me. His knowledge of cars is phenomenal. He gave me in depth information on all the options, features, warranties. He literally knew the answer to every single question I asked, and I asked a lot. Like a LOT! He was very polite, friendly, not rushed, and I truly felt that I am valued as a client. He gave me unbiased recommendations on the solutions that would best fit my needs. I am beyond happy and cant thank Alexander enough. I would highly recommend Alexander to anyone who is looking for used or new BMW. You will not be disappointed with his service.

Great experience with BMW of Fairfax. Thanks for the great service, Andreea and Thomas!

The people were very nice and theirs a lot of staff and attention to detail. I like the fact that they inspect the car in the lane this is a great way to make sure theirs no disputes if any damage. The car was returned clean and all service performed as requested. Better than other BMW dealerships by far and no pressure. Its a big shop the biggest I have ever seen. The free drinks and snacks really nice. Highly Recommend!

From Sales to Service to Parts to Body shop, BMW of Fairfax is definitely the place for all of your BMW wants and needs. I have been a customer since 1985.

Faris and Alex were great they gave me the best experience I enjoyed doing business with them

I am extremely happy with the service provided by BMW of Fairfax Service Department.

straight forward sales process

I recently had my BMW X4 in for service at Fairfax BMW. I had a great experience. My service representative Thomas G. was awesome. He was very helpful and attentive. He kept me apprised on the status of my service appt. It was fast and efficient. I asked him about an upcoming service I would be needing in the near term and he provided me with options and pricing. I was very satisfied with my service appt.

My customer service rep was very polite, honest and kept me apprised of what was going on with the car from a service perspective. The waiting area is phenomenal. It's large, clean and they offer espresso, coffee, water and sodas while you wait at no charge. They also offer WiFi and have several TVs to keep you occupied while you're waiting.

My service representative was knowledgeable, friendly and attentive.