Love our X7. James Duerbeck was very helpful and knowledgeable answering our questions. He was not pushy at all trying to sell us more stuff but rather a helpful guide in choosing the best options and specs for our newly built car that we absolutely love. At the time of delivery he took his time to show us how to use all the features and did a follow up the next day in case we still had any questions. He also surprised us with lots of goodies at the time of delivery which is greatly appreciated. I have bought many luxury cars but never had a pleasant experience as this one . If you are in the market for a BMW, he is the one to go to. 👍👍

Great service, friendly people. Very efficient.

My great-as-usual service advisor Laszlo Babos keeps both of my cars in good shape for the past 10+years. During my recent visits I was met and greeted by Kevin Mam who did an impressive job checking my car in for service and repair. Thank you both! I trust BMW of Fairfax service staff. The only place where I’ve been bringing my cars in for repair.

Always a great experience at BMW Fairfax

I was quite satisfied with the service and speed.

Very professional setup, superb customer service, nice waiting area with great coffee. All in all, this is how a service experience should be!

I have a few options when it comes to servicing my BMW. I always pick Fairfax BMW because Miss Frankie always meet my needs, address my concerns and answer any questions. She provide the best service possible.

Great service with Dena!

Erica Nelson is always a pleasure to work with. She is knowledgeable, efficient, and respectful. Thank you!! Dena was professional and efficient. As always, thanks for keeping my car running well. Thanks to Kevin for working with me to keep the car running well.

service adviser, Kevin, provided the highest quality service I've received at any dealership, fixed our water pump in a few hours and had us back on the road in no time

Great dealership with very competitive pricing. Ask for Jordan he is the best. Super knowledgeable, easy to work with, goes the extra mile, not pushy at all.

I was looking a battery for my 2005 BMW but was not of the battery size and I called Fairfax BMW . The gentleman I spoke to in the parts department, his name is Richard. Was very patient and explained to me, the difference in batteries with regards to amperage size and CCC. I was blown away. He knows his stuff and generous to shere.

I want to thank Luis Argueta who truly goes above and beyond. He is truly a life saver, I didn't think my bmw would ever be driveable. I was back on the road within a few hours and felt like I was driving a new car. Luis is truly a Bmw expert. I couldn't have asked for anymore. I am so thankful I have finally found such a trust worthy and honest mechanic. You can tell he truly has a heart for what he does. ❤ Thanks again for your wonderful service, and making my car safe to drive again.

Shea Lueder was super helpful and nice! Excellent customer service! Thank you!

I want to thank Luis Argueta who truly goes above and beyond. He is truly a life saver. I didn't think my bmw would ever be driveable I was losing hope. If you are looking for someone who knows all about fixing BMW's look no further. He is truly incredible and went out of his way to fix my car. He fixed my car in a few hours and I was back on the road. Thanks again I am glad I finally found someone I can trust. Thank you so much Luis.

Excellent service and price. The easiest and most pleasant car buying experience. Great team on board! Thank you, BMW of Fairfax!

Best dealership experience we have ever had, ask for Dennis. He made our experience go seamlessly, we never felt rushed but very informed about our new purchase! Dennis was the best!

Petr made the car buying experience easy. He was very informed not only about BMWs but the other cars I was considering. It made having a conversation about which car was best for me easy. Petr seemed genuinely more interested in what I was looking for in a new car instead of just making a sale.

Let me start this review by saying I first went to another bmw dealership nearby, and had a less than stellar experience. Before writing off BMW, as this is my very first BMW, i went to BMW of Fairfax. I got assigned to Neils and never turned back. Neils is a GRADE A, first class, and top of the line, car guru. His honesty, customer service and over all personality and demeanor made car buying an ENJOYABLE experience. If I could buy a new car every week, I would go to Neils in a heartbeat. Thanks for everything!

Out of the places we have been BMW of Fairfax has been the best thus far. As soon as we stepped out the car, we were greeted with a simple hello, how may I help you. Mr. Sam and the finance manager were awesome in helping us but also didn't pressure us as most car sales men do. We were in and out within 2.5 hrs. Great, courteous and professional! Will definitely be back for future upgrades and more!

Nana the sales rep at the used lot was amazing! Helped us so much and great to work with! Love the car

I just had my BMW 5 Series here for a major repair and I couldn't be happier with the service I received, from keeping me informed of progress, the quality of the work, or how fast it was completed. I prefer to solely work with Walid because of my previous experiences working with him, and he never disappoints, providing honest and professional service every single time. Thank you!

Great service, James Duerbeck helped to build the car that I want, I was impressed with his knowledge and experience. For some reason there was a delay with the shipment, James managed to lend me a loaner vehicle till my actual one arrived. The day the vehicle arrived, he reached out to me immediately and he made the transaction process easy and smooth. Again, I highly recommend him!

Can’t say enough good things about BMW of Fairfax. Everyone works tirelessly at their highest level, and always responds to a customer needs, “very professional”. David my representative is the best, and has always made me feel welcomed. Lastly, I have never had any problems or attitude from BMW of Fairfax compared to Alexandria. Great experience, and our car feels new again.

Frankie Johnson did an awesome job taking care of me and my car. She provided great communication and my car was ready early. You can tell she is passionate about the BMW brand.

Repairs attentive to doing it right the first time! Stellar personal attention and care for customers. Elena and Dale are quite a team doing repairs on BMWs.

Purchasing my new X6 at Fairfax BMW was the best new car experience of my life. From the beginning to end I felt my concerns were heard and addressed. It is ironic that I actually ended up at this dealership after starting my purchase with a different local BMW dealership. I was finance approved and ready to purchase. My dismal experience with the previous dealership pushed me to look elsewhere after an entire week of broken promises and frustration. After 30 minutes on the phone with James Deurbeck my new X6 was on order with all questions answered and all specifications met. I am a true BMW fan and will definitely refer all business to BMW of Fairfax!

I had a unique problem that was not covered by the warranty. But after a couple of minor issues, they called me back with a reasonable compromise/conclusion.

Service rep Frankie Johnson was amazing with my cars evaluation and maintenance.

My repair was due to design flaw and Fairfax covered the cost which was much appreciated.

When it comes to the BMW Service Advisors, there’s good, better, and best. Then there’s excellent . . . which is Frankie Johnson! She takes such a personal approach with both myself and my 21-year-old car. Professional. Courteous. Hands-on and keeps me status informed. And she personally ensures that the work is done correctly and timely. German car-owning friends ask me why I take my car to a more expensive dealership for service. I tell them two reasons: 1) you get what you pay for; and 2) I have Frankie Johnson as a Service Advisor.

When it comes to the BMW Service Advisors, there’s good, better, and best. Then there’s excellent . . . which is Frankie Johnson! She takes such a personal approach with both myself and my 21-year-old car. Professional. Courteous. Hands-on and keeps me status informed. And she personally ensures that the work is done correctly and timely. German car-owning friends ask me why I take my car to a more expensive dealership for service. I tell them two reasons: 1) you get what you pay for; and 2) I have Frankie Johnson as a Service Advisor.

We decided to upsize to a larger vehicle after having a baby, and Erick Bautista went above and beyond to help us select and test a vehicle and make the buying process as streamlined and easy as possible. Can’t thank him and the team enough for their help in getting this deal done so efficiently!

Fast check in and right into a loaner vehicle.

A 2 hour drive for a proper car buying experience. The team at BMW of Fairfax gets a 10 star rating in my book! 🤩 Nana our sales advisor was extremely patient during the entire process. We probably spent 3 hours just asking questions and inspecting the vehicle and not once did he break his smile or become frustrated with my family. 😁 ✅ We asked him to print out all service records and he did it. ✅ If he didn't know the answer to one of our questions he went and found someone who did. ✅ He printed out every single service record on the vehicle and went through it with us line by line until we were satisfied. ✅ Not once did he or his team pressure us and gave us ample time to have private discussions when needed. ✅ Most importantly something that I think is very rare at dealerships now a days he never pre-judged us or assumed anything because of age, looks, race, etc. If you're looking for a BMW and want quality, respect and integrity from the people selling you one. Go see these guys today! 👊🏽

Love My Vehicle and Feroz is the Man , A Special Thank you to Him and Qais ..

Simple oil change. Made sure everything was right and even reminded my fool self on the best ac settings.

They were very friendly, attentive and thorough in their handling of my BMW. Elena was quite knowledgeable and explained my options completely. I will gladly come back for me next service.

As always, the experience with your service team, and Shea in particular, was seamless and professional. All quoted deadlines were exceeded expectations with excellent communication throughout.

As time in the pandemic passed I am pleased to find the same high quality service we have come to appreciate from BMW of Fairfax and our advisor Shea Lueder over the years. It is a comfort to know we are well cared for and our vehicles and our family members are not at risk. Thank you BMW of Fairfax for effective and thorough service as usual. And a special call out to the loaner fleet manager for her recall of customers and attention to our needs.

Everybody is friendly and helps us to their best.

Lovely cool day waiting for an engine light fix. Colin we’ll entertained by all the activity.

My technician - Danika Edwards was on top of my repairs from the very beginning. She was helpful getting the information and process started. She kept me informed regarding options and the eventual progress of the repairs. The customer service representative - Melanie Wendo - was also very helpful in initiating my UBER app. The service was great and the people were even better. It was an overall great experience.

My assistant was expectacular

Fabulous car buying experience. Neils Ribeiro made it all very smooth and pleasant. Kept us up to date on our order and made the pick up a lovely experience!!

The service and repair process was good. My vehicle was ready at the scheduled time.

Its a typical BMW dealership, i have no complaints my family has been a loyal bmw customer for years now. BMW always has great service this location is no exeption. My fathers 550 needed to be brought into replace a gas tank sensor. We were initially frustrated as it took longer than expected to get a courtesy vehicle, but the manager and customer service employees did not only make sure we got a loaner car, but a 2021 7 series to compensate. Id recommend using BMW of fairfax if you are in the market for a quality luxury automobile as well as service to match.

I hate shopping for a car. This car dealership made it a great experience. I would use them again for sure! Thanks Allen and the finance manager!!

Excellent customer service throughout the Purchase

Clean environment and professional representatives. Karina Gonzalez Is my go to rep! She is very knowledgeable about not only BMWs but also the M BMWs. 💪🏾. I’m super appreciative that she is on the BMW team! -Rufus IG: @TheSummerIsNow

Jude! You the man! Everything went smooth from start to finish. Great service from finance folks as well. Very professional and not your typical “pushy” used car salesman.

We had a very positive experience at BMW Fairfax. The showroom and offices are very clean and quiet, everyone was friendly and professional. Our sales person Sam Hawa was friendly, enthusiastic and honest. There was no slick talking, nor any high pressure pushy sales tactics. After the car we wanted to test drive was located, we test drove it alone which was great so we can assess the car ourselves without any awkwardness of a third party being present. After the test drive, Sam and the Finance Manager Jaafar created an estimated sales and payment summary and we decided to buy (a similar) car with the color we preferred. The entire process took approximately 3 hours and we are very pleased with our experience.

Mark Stout, my service manager, makes BMW Fairfax look good...really good. I discussed my air conditioning issue and he recommended I bring it in on a date when I could get a loaner (free!). This was incredibly helpful and thoughful as the diagnosis and repair required the car to be in the shop for four days. He kept me informed of progress and the final bill was lower than the estimate. I picked up my super clean car on a hot day (93 degress) and the air conditioning worked perfectly. Mark's outstanding service merits recognition. Note: after driving a 2021 328 for four days I want to upgrade my 2014 328 - that's a smart marketing move by BMW Fairfax!

Super fast and easy. Staff is friendly, online payment made everything seamless.

Best service I got, Dena Van has the knowledge and professionalism that makes this dealer my number one option. Thanks Dena Van

I Gad a slow leak in my tire so I contacted Franky who set me up to set it checked out. It turned out to be a nail in the tire which was quickly repaired. I was provided a Uber voucher so that I could go to my app., While it worked easily leaving the dealership it refused the voucher for the return trip.

Once Alex Iakovlev got on board, the buying experience was exceptional. In fact, I can truthfully say one of the best I have ever had. It's nice to meet a salesman who knows his stuff. Alex answered my questions prior to me even forming them. A very thorough and competent employee of whom management at Fairfax BMW should be proud!

My Experience with Mr McNeil was great as always. He took great car of my car needs, very professional

From walking in to driving off the lot this has been the most pleasant experience I’ve ever had buying a new car (never thought I would say those words). I will with out a doubt recommend everyone I know to BMW of Fairfax.

enthusiastic, responsible, and solid on every step

Quick, easy, and efficient. Great communication, the customer service was on point, and my car looks great.

My wife and I just moved to the Northern Virginia area from NYC and needed a new car! Erick Bautista and his team at BMW of Fairfax helped us find the perfect BMW and guided us along the way with excellent customer service (and great new area restaurant advice:)). The team here is extremely professional, personable and caring during the process, providing many options (buying vs leasing etc.), walking through various service and car model offerings. I look forward to purchasing my next BMW with this location. Great experience!

Mark Stout is a great service advisor! I have had a great experience at BMW of Farifax.

Sam, the Sales Advisor, provided awesome customer service each time I was there to purchase a vehicle, KUDOS Sam!!!

Excellent and professional service!!

I could not be more pleased with my recent purchase experience with BMW of Fairfax. Every aspect of from initial meeting, test drive, order to delivery was extremely professional and painless. My salesman, Eric Bautista, knows his BMWs and knows how to treat a customer. His communication throughout the entire process was exactly what you would expect from a top-notch establishment like BMW fo Fairfax. He was an absolute pleasure to work with and highly recommend him if you are in the market for a BMW. I was floored by the beauty of my car - 2022 M850iX Grand Coupe, Frozen Bluestone Metallic exterior, Red/Black interior - when I laid eyes on it, and was equally impressed by the VIP delivery treatment from Eric and the rest of the staff. Thank you!!!

I could not be more pleased with my recent purchase experience with BMW of Fairfax. Every aspect of from initial meeting, test drive, order to delivery was extremely professional and painless. My salesman, Eric Bautista, knows his BMWs and knows how to treat a customer. His communication throughout the entire process was exactly what you would expect from a top-notch establishment like BMW fo Fairfax. He was an absolute pleasure to work with and highly recommend him if you are in the market for a BMW. I was floored by the beauty of my car - 2022 M850iX Grand Coupe, Frozen Bluestone Metallic exterior, Red/Black interior - when I laid eyes on it, and was equally impressed by the VIP delivery treatment from Eric and the rest of the staff.

Dropped vehicle to get something fixed, the Service Advisor, Shea Lueder and team identified the problem promptly and the provided the necessary assistance required to get the vehicle done in a timely manner. Excellent customer service and professionalism! Thanks!!

The professionalism as well as great customer service that was provided to me for making my first purchase from BMW exceeded my expectations. Karim and James are both very informative and kind and made this process as easy as 1,2,3! If you are looking for a car, coming to BMW of Fairfax should be the first and only place to buy your car from.

Splendid

It was not bad. I was not expecting to pay what I had to pay. But, I guess that is the cost you pay if you want to maintain your car.

Quick and smooth purchase experience. I worked with Alan Khani in the CPO department. Alan and the entire team were patient with my questions, requests for extra test drive time, phone calls, etc. This is my second purchase at BMW of Fairfax and I highly recommend them!

Bought my third car today, second time with Thomas Cavey. I gave them a hard time to understand all the numbers to my satisfaction, i--- had to break in the new finance guy-- lol. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

Purchase process was a pleasant experience. Sales associate was very professional and didn?t waste my time. Highly recommend purchasing vehicle at BMW of Fairfax.

Great dealing with them...

Excellent service provided each visit

Team is helpful and Great

They gave me a great deal and their customer service was outstanding. I also appreciated that they don’t use the typical high pressure sales tactics. My experience with the dealership was one of the best if not the best experience I’ve had buying a car. Highly recommended!

The purchase process at BMW of Fairfax was hassle free and just an overall great experience. Alex Zelkin and the whole team at Fairfax BMW treated me like family! I highly recommend that you check them out first, when looking to buy a new or used vehicle. Thank you!

Total professionalism. Top to bottom these people will greet you with the best they got.

Outstanding experience with BMW Fairfax. The car was as-advertised with a price that was below market. My trade was appraised fairly and financing was a snap. Nothing but kudos for the sales staff.

One of the most difficult things for a business to do is to deliver consistency to the consumer. BMW of Fairfax once again has displayed their ability to do just that. They identified the appropriate vehicle for me, which fit my situation perfectly. The entire process from pricing to delivery was exceptionally smooth. And I’ve been doing this with them for over a decade! If you want to be respected as a consumer, it’s BMW of Fairfax.

I can't recommend BMW of Fairfax enough. I just purchased a BMW X5 there and Jude, my Salesman, went above and beyond to make sure I was happy, working with my changing schedule and having the vehicle detailed and ready when I arrived and again when I picked it up having all paperwork ready saving time before my long drive South. Their car selection is second to none and I can actually say this was the first time I didn't mind paying a Dealer Fee. Thanks Jude mate. I'll be back for the M6 next year.

We recently purchased a BMW 530i with Alexander Yakovlev at BMW of Fairfax and it was a fantastic experience from beginning to end. Given the shortage of inventory that most dealers are experiencing, Alex custom-ordered the exact car we wanted and kept us informed every step of the way as it was scheduled for assembly, shipped from Germany and arrived in Baltimore. we got it two weeks sooner than we expected on top of everything else. Really happy with the car, with Alexander and the whole experience!

We recently purchased a BMW 530i with Alexander Yakovlev at BMW of Fairfax and it was a fantastic experience from beginning to end. Given the shortage of inventory that most dealers are experiencing, Alex custom-ordered the exact car we wanted and kept us informed every step of the way as it was scheduled for assembly, shipped from Germany and arrived in Baltimore. we got it two weeks sooner than we expected on top of everything else. Really happy with the car, with Alexander and the whole experience!

Excellent

I'm fortunate to have an amazing Service Rep., Walid! He's always willing to work with me to find appointments that work for my schedule, and, most importantly, consistently delivers on excellence! Great experience. Thank you!

This dealership service department is like no other I have known. BMW owners are treated like guests, and the operation works like clockwork - on time and at or below cost estimates. My Service Advisor, Frankie Johnson, is the best there is. The bench is deep. Robert Lolakas does superior maintenance work.

Kudos to BMW of Fairfax and Petr Mastny for finding me my dream car and for delivering primo customer service. Petr scoured the country for the BMW 330i with the features I wanted, and when that wasn't available, he processed an order immediately. He kept me informed all the way through delivery day. When I went to pick up the car, he gave me a concise tutorial and helped me program my preferences. He has been extremely responsive post purchase. I highly recommend BMW of Fairfax and Petr Mastny if a BMW is in your future.

My car was delivered via tow truck with a drivability issue. Multiple technicians had looked at my car without success in resolving my car’s issues. BMW of Fairfax was able to deliver my car back to me, fully repaired, within 48 hours of delivery. I am thankful for this resolution. The service manager also got involved at my request. My only constructive criticism is communication between myself and my advisor was a little slower than I prefer.

This was by far my best car buying experience and I have to hand all the credit to Neils Ribeiro! Neils was an exceptional help guiding me through the entire process and helped me find the perfect car for me. He was kind, patient, and extremely personable. He went above and beyond what I expected and I'll be sure to refer every friend whos' looking for a car in the future to Neils and his team at BMW of Fairfax. In addition, Feroz at the financial department was the cherry on top of an awesome car buying experience. He was direct and honest and explained what additional services I may need in the near and distant future and thoroughly explained the benefits of each. Nonetheless, to the management team at BMW of Fairfax, please find and hire more people like Neils and Feroz - they're both truly an asset to your company and a key part of making your customers feel comfortable and at home when buying a new car! I'll be back in a few years to get my next one :)

I never look forward to car servicing day unless it’s for my BMW430i and at Fairfax BMW! The service advisor, Lazlo, was such a pleasant and efficient fellow! I relaxed then a coffee and a book while they performed needed car service. They finished 30 minutes earlier than planned! Always appreciate their quality care and I highly recommend them for purchase and service!

Convenient and work is always excellent

I had a great experience with Erick Bautista at BMW. The process was seem less and transparent. I was helped more than I was sold a vehicle. I recommend them at BMW Fairfax

Frankie Johnson is the best customer service representative. She goes above and beyond helping you and getting your car serviced quickly and efficiently.

Eric was thorough and transparent He answered all my questions and I was able close the deal on my bmw.

Excellent sales staff and finance team. My salesman Erick was awesome. He made my car buying process super simple and easy. Will recommend to all my friends interested in buying!

David was great and very helpful. He saved me after a flat tire in the pouring rain.

Quick and easy car buying experience! Really enjoying my new X3 M40i. Thanks Alex!

I loved my experience with BMW of Fairfax! Frankie Johnson is awesome as a senior technical advisor and exceeded my car care needs beyond my expectations. For example, she was committed, timely, and keep me informed with the status of my vehicle and the cost was fair. She even worked with me to recover a cost associated with my rental of another vehicle! Frankie was timely in ensuring my car was properly serviced and promptly returned to me. I hardly had a chance to enjoy to brand new loaner! Wow! I am a fan of professional service and excellence in car care and Frankie delivered! It was not an inconvenience to take my BMW to Fairfax, VA because the service was worth the drive. I live in the Waldorf, MD area. I am a repeat customer! Frankie is so professional and passionate about the care and service she gives each customer. As I waited to meet her, I observed the energy and positive experience she left with each customer she assisted before introducing herself. I found myself completely in awe simply because she delivered on every account. If I had a survey to complete, it would be top numbers across the board. Great Work and awesome service Frankie! Feel free to share my experience.

Super sales and finance persons, decent deal and the most enjoyable car purchasing experience I've had anywhere. This is my 3rd BMW. I know Fairfax BMW has the best service from having my cars serviced there. Now I know that Fairfax Sales is also excellent!

Mark Stout - simply outstanding service advisor. Enough said!

Excellent knowledgeable service given by my service advisor and very polite and courteous person.

They were very efficient and made the process streamlines; and by using this cars as loaners, they were about to lower the pricing by almost $10,000 from MSRP with 4,338 miles on it. That worked for me!

Excellent car buying experience! Alex was very helpful, patient, and knowledgeable. This was my second purchase at BMW of Fairfax, and it will not be my last. Many thanks to the Fairfax team.

The car was used as a loaner vehcle and had 4,338 miles on it but was also close to $10,000 off of the MSRP price. They had it detailed and ready to go when I got up there on Saturday. They were very efficient and respectful of my time. It was an easy buying experience.

Very wonderful experience I recommend buying a car from there

Very pleased with my service, my Advisor was great, Several pratrons wasn't wearing mask in the waiting area...and some employees throughout the facilities wasn't wearing mask...

Fast, friendly, professional service. Two problems were quickly fixed. Spacious indoor and outdoor waiting areas with complimentary drinks and snacks.

I had some body services performed here, they did a quality work and was impressed with with service. The staff was courteous throughout the process and provided almost daily update on the work progress.

I have used this dealership since 2003 and have purchased 4 cars and have never been disappointed

If your car needs service ask for David. Everytime I have worked with David I have had the best service experience. He is an excellent communicator. He takes time to understand his customers needs. Even though my car is a bit older he makes me feel like I just purchased my vehicle. I have received a true luxury car service experience when working with him. Unfortunately I had the displeasure of working with a young lady on my last service. It was a bit of horrible experience. Because all of my other visits have been so great I won't hold it against the service department for the mis-steps of one worker. I know to simply ask for David on my next visit.

Received timely, professional and courteous service on a challenging issue with my 2014 5-series BMW. The sevice rep went the extra mile.

Easy service process. Good communication from the service representative (Frankie). Work was finished on time and the car was washed.

I made a simple oil change appt but ended up getting some untimely repairs on a few small repairs as well and I do appreciate the team's efforts and due-diligence. Also I was provided a loaner vehicle where I wasn't stuck anywhere which was immensely helpful. So I'd like to thank the whole maintenance team at BMW of Fairfax!

Thank you for your great service !

Parts purchase, Mr. Redfern, cordial, congenial and professional. My new parts and service choice.

I was leaving another dealership disappointed and was referred to this specific location. I was NOT disappointed!! JAMES worked with me; he was VERY personable, extremely knowledgeable and I instantly trusted his feedback having never met him. He was accommodating, and quite frankly a pure joy to purchase a car with. It didn’t feel like a long pressurized process. Time flew by and I’m already excited for the rest of the BMW’s I’ll have for a lifetime.

Great service

Jude and Fernando were extremely helpful and attentive. Jude provided prompt service and walked us through every detail of the car and kept us informed throughout the car buying process. His humor also made the experience enjoyable. Financing was done quickly and we received some unexpected but wonderful perks. It was a pleasure working with the Finance Officer as well. Many thanks to everyone for the great hospitality!

Derek is an excellent service advisor. He communicates well and takes accountability.

Fast and friendly service!

I am and will remain a lifelong fan and client of BMW of Fairfax! My cracked windshield repair was ordered, scheduled, repaired and returned in less than 3 days! Robert L and the rest of the staff are top notch!

I have leased BMW cars for many years and have always used BMW Fairfax Service. In February 2021, I leased a car for the first time from BMW Fairfax. My experience with Jordan Warnecke and his team was very pleasant and the entire transaction was conducted efficiently. Thanks, Jordan and team!

I am and will remain a lifelong fan and client of BMW of Fairfax! My cracked windshield repair was ordered, scheduled, repaired and returned in less than 3 days! Robert L and the rest of the staff are top notch!

From the moment my wife and I stepped on the BMW of Fairfax, we were treated like the only customers of the day. They were all very courteous, professional and had the answers for every question we had. Karim Salhi was truly the best salesman of the year. Thank you very much to the entire team!

I’ve been to several service centers but BMW of Fairfax, particularly Frankie Johnson - my advisor is by far hands down the best. She took her time explaining all the service details and offered solutions keeping my interests in mind. Thank you Frankie!!

I bought my first luxury car today and everyone I met was amazing! Erick Bautista explained everything and Faris helped me with financing and a service plan without being at all pushy.

Nana and the rest of the team here were extremely helpful. This was the first car I bought from a dealership and they made it a seamless process. They were patient, answered all my questions and hooked me up with great pricing. Will definitely be doing business with these guys again soon

Nana and the rest of the team here were extremely helpful. This was the first car I bought from a dealership and they made it a seamless process. They were patient, answered all my questions and hooked me up with great pricing. Will definitely be doing business with these guys again soon

I?ve been to several service centers but BMW of Fairfax, particularly Frankie Johnson - my advisor is by far hands down the best. She took her time explaining all the service details and offered solutions keeping my interests in mind. Thank you Frankie!!

Thank you thank you, is all i can truly say. I was extremely stressed out about my issue with my vehicle, but my representative Shea was so helpful and made everything super simple and easy!

Outstanding knowledge of the product .

After some time researching BMWs, I was referred to this dealership by a colleague, and they were not wrong. Not only BMW of Fairfax has a very good selection of models, I received excellent customer service from Neils Ribeiro, and was able to obtain the car I have been wanting for a long time. Myriam from finance was great in helping me secure a great deal, and Ebrahim was very thorough and willing to answer all the questions I had once everything was closed. Needless to say, if you're looking to buy a BMW, this is the place to go.

Alex was excellent Sales person and I highly recommend him.

From start to finish my experience with Alex was exceptional! He is knowledgeable, professional and a pleasure to work with! The process was stress free and fun.

I had an appointment at 8am but was there at 7am. I was immediately helped and also received the requested loaner. Review of work was emailed to me and work was completed around 10am with no problems.

Very helpful staff. I'm glad I called to follow up before I arrived, since the associate told me that the shop isn't at the same location as the dealer. I was able to arrange a ride home from the shop and and a ride back to pick up my vehicle the next day. They did a nice job on the service and washed and vacuumed my car!

Excellent experience. Asad did a fine job. I recommend him wholeheartedly.

David and your staff make it very easy to get my vehicles serviced. I appreciate the electronic updates along the way.

David McNeil is very professional and always takes great care of my needs. Thanks

My sales person was very knowledgeable and great.He was very patience and respectful.

Scheduling, reception, service, and pick-up all were really well done. Will not go anywhere else.

Derrick and Dimitri made everything so easy and streamline. I’m so happy choosing bmw fairfax service out of all the service companies around.

James Duerbeck is very courteous and knowledgable. This was best experience in buying new car.

David and Robert are the best. They are professional, knowledgeable and customer service oriented. I travel 700 miles roundtrip to have my car serviced here.

Seamless delivery and knowledgeable staff. From the front desk, to my sales rep, to finalizing with financing, I couldn't have had a more seamless and efficient experience. This was especially impressive given the current situation with COVID. I would highly recommend BMW Fairfax.

Neals Rebeiro, my salesman, was extremely helpful from the beginning to the end and we particularly appreciate the 2 hour or so demonstration on how to use all the tech. Finance department was a breeze. Got a good price too.

If I could give 10 stars, I would. The most professional, honest, and knowledgeable team here. From the moment I walked in and greeted by Dena, till the moment they delivered my car. I felt safe from COVID, everyone followed proper protocol in order to keep and make me feel safe. Everything was explained to me that needed to be done. BMW of Fairfax goes above and beyond, and I’m most grateful for their service. Thank you BMW of Fairfax. And thank you Dena for being so professional. Keep doing what your doing!

Neals Rebeiro, my salesman, was extremely helpful from the beginning to the end and we particularly appreciate the 2 hour or so demonstration on how to use all the tech. Finance department was a breeze. Got a good price too.

Very efficient and helpful service advisor. I was very pleased with the quick turn around and the quality of the work completed.

I recently visited this location and the customer service I received was impeccable. The representative that assisted me Derrick C. was amazing. He is my sole reason for the 5 star rating. He was knowledgeable, friendly and thorough. Great job Derrick! I am very appreciative of the assistance you provided me with.

This place really practices the art of customer service.. we came in just to look at a vehicle that we were thinking about. The sales staff here (specifically Neils) were awesome. Really excited and knowledgeable about their product and not pushy or shady at all. We didn’t purchase this vehicle but we will be.

I recently visited this location and the customer service I received was impeccable. The representative that assisted me Derrick C was amazing. He is my sole reason for the 5 star rating. He was knowledgeable, friendly and thorough. Great job Derrick Chambliss! I am very appreciative of the assistance you provided me with and they did a great job servicing my vehicle.

Excellent due to Mr Alex the sales person, from the BMW of Fairfax in Virginia. Professionalism and customer oriented behavior made this sale possible. Otherwise I would have gone to Audi (Q7). Very knowledgeable and intelligent to teach the customer. My family and I enjoyed this experience with Alex and the dealership. I live in Ashburn, VA, went to the BMW of Sterling, very close to my home, and left the dealership because of unprofessional, lack of attention and unpleasant Team. Then I went to BMW of Fairfax which made all the difference and got the X5. Thank you.

Excellent dealership. Professionals dedicated to customer services at the highest quality. Mr Alex Yakovlev was our sales person and enjoyed his handling amd patience with us. I recommend beside the fact that the vehicle is unique and fantastic. Congratulations to the folks of BMW of Fairfax !!!!!

Alex Zelkin is by far the best car salesman I have ever worked with. I will always buy from BMW of Fairfax and I will only refer family and friends to Alex and BMW of Fairfax.

Alex Zelkin is the best salesman. I truly appreciate hi professionalism and knowledge making the car buying process so easy. Thank you for helping me get into the vehicle I wanted. I will only buy and refer to Alex and BMW of Fairfax.

I took my B!W X3 in for service and inspection yesterday. The service people were very courteous and competent. I waited for my car in the service lounge where I was very comfortable. The car was done in the time frame they said it would be. In at 9:15 am and out at 11:15 am. Great service.

Recently purchased a BMW 430i and was assisted by Nana. He was so patient with me as I test drove so many cars to determine which I wanted. His calm, welcoming, and helpful demeanor made it a very pleasurable experience. So happy with my purchase! Thank you so much, Nana!

Excellent experience. Very clear and helpful.

I was completely blown away by the concern and care that David provided in response to my car problem. They got me in right away and provided incredible customer service. I am a new BMW car owner and BMW of Fairfax just made a lifelong customer. Thank you!

Great guy Walid Khalid Excellent customer service 👌 He explains everything ✍️ I swear if I have big company I will make Walid General manager Thank you BMW for Walid and for excellent service

Excellent service especially with Walid Big help he explained everything He have the best customer service ever

Susan and I consider our buying experience at BMW of Fairfax perhaps the best ever (and we've bought a fair number of cars over the last 49 years). We dealt with four sales and finance professionals, each of whom provided exceptional service and, most of all, sound advice. This is our first experience with BMW vehicles and we valued the counsel and thoughtful consideration of our questions. There was no 'hard sell' attitude; rather, there was a serious effort to match our stage in life, interests and preferences with vehicle options. The sales and finance procedures were efficient and our time was valued by all at the dealership. We would highly recommend BMW of Fairfax for those interested in dealing with serious professionals, who are a credit to BMW.

Great experience as always. Helpful, attentive and have a great waiting area. Took care of part that was 10 years old at no charge!! Thank you.

Thank you neil for your help

I just purchased my first BMW from BMW of Fairfax. The process was super easy and seamless. Jordan was the sales associate who went above and beyond to help me throughout the process. Thank you for the great experience!

This is the best car buying experience I have ever had. Before coming to BMW of Fairfax, I went to a few others places where that I tried to put me into a vehicle I wasn't happy with and didn't want. Alex knew what I wanted and helped me get into that car. Alex, Ferris and the team are very knowledgeable about all cars and very helpful. They truly made a stressful car buying experience easy and enjoyable.

Excellent service and repair.

Amazing customer service! Service representative was very responsive to my questions & provided assistance in all aspects of my visit (loaner dept, cashier) I have owned several BMW's & frequented other dealerships; this was the best experience at a BMW dealership!

We had Dena Van as our service advisor and Franklin G as our technician. Both took tremendous care of us and we will be asking for them personally next time we visit.

I had a great experience at BMW of Fairfax. I worked with Erick B. He followed-up with me, but with no pressure. I'm loving my new X1!

THIS REPAIR WAS TOP NOTCH IN ALL RESPECTS XXXXXXXX

I joined the BMW family at this location. Everyone I worked with was very friendly, and trust me, I was not their easiest customer of the day. I am very pleased and would recommend this location for your next car.

Buying our new car from BMW Fairfax was pleasant and rewarding. Everyone at the BMW of Fairfax dealership including the BMW merchandise store were very polite and professional. It made for a wonderful buying experience. We are very excited about our new X3 Hybrid! We appreciate Driton and the entire BMW team for making this happen.

Outstanding service in all respects!

Mark Stout is a great guy! Amazing experience at this location. Great service, polite staff, clean waiting room....

As always, Miss Jackie and the BMW service crew did a wonderful job of servicing my 21 year-old BMW 328ci. Parts and knowledgeable service technicians are not always available for these old gems that have more mechanics than electronics. I used their new Pick Up and Drop Off Service (PUDO) to avoid a trip to the service site. Worked like a charm. PUDO Phil was great -- a very amiable professional. My dad always said "you get what you pay for", which is why I get my service needs fulfilled by the dealership. Not cheap, but always done right.

Great service! When my service was completed, BMW delivered my car to my home. Fast and efficient!

The best BMW dealership in the region in my opinion. Great selection of used and new BMWs as well as other high quality used cars. They definitely hold there used vehicles to a very high standard. Interiors and exteriors are immaculate. Even if you're not in the market for a BMW I recommend taking a look at there used inventory. The staff here is very helpful and knowledgeable. Definitely recommend this dealership!

Service Rep Dena was fantastic. Customer focused and very professional. Workmanship on windshield replacement was perfect.

The service was great. They helped me out with my needs.

Another easy and efficient buying experience with Driton Sadiku! Thanks 😊

Excellent service at this dealership. Overall great experience

Very professional, patient, and knowledgeable. Took the time to address ALL my concerns and answer ALL my questions. Transparent and honest throughout making my purchase experience a good one. Thank you Driton and James of Fairfax BMW

Karim was an awesome salesman and very professional. I appreciated his efforts in helping me find the car I wanted.

As always, BMW of Fairfax impresses...Service is top notch and excellent customer service. Kuddos to Shea Lueder for ensuring quality work.

My experience at the BMW Fairfax is and always been great.mostly do the service and attention of the Service advisor Dena Van.

Excellent service provided by Miss Frankie Johnson.

Derrick was my service advisor, he was professional, courteous and he got the job done as promised - smooth process.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

Great service representative. Not easy access into service area from Lee Highway. No fault to BMC . Service road intersection was blocked by neighboring business . Went in for oil change. Got a nail bolt in tire when exiting service road . Had to return for a new tire . Again no fault to BMW . Just a bad location to have a service department. Next time I will try BMW of Alexandria.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

Exceptional service and kept up on all repairs as they were needed.

I went to BMW of Fairfax, solely to LOOK at a vehicle of interest, and little did I know I would be driving away from there in the vehicle of my dreams!! There was no long drawn out wait, no being passed around from office to office, and my salesman, Alex Zelkin was the absolute best!! There was no pressure, he allowed me to go as fast or slow as it took, I couldn’t have asked for a better car buying experience 😁😁 I am beyond happy with my vehicle purchase, I really am, thank you, Alex!!! And I surely can NOT leave out the professionalism and hospitality from the finance manager, Feroz...you couldn’t ask or get a better team!!

An all around great experience. The price of the car the customer service just everything about the dealership was top notch.

Great service- from great people, the latter is the most important. It starts with Conrad Molinosky, and with his direction and leadership thru example...Jessica V. Customer service rep. Is very helpful and simply awesome. Fairfax BMW SERVICE is these people...thanks for your SERVICE.

Always so courteous and helpful!

Ms. Dena Van from the BMW Fairfax service department was great in dealing with a number of services I needed. The biggest problem I had to deal with was getting two of my tires replaced thru the CNA National tire program. I had to have the tires replaced with temporary ones (no-run flats). These tires were damaged on the road and in another state so I could not bring them in to be verified. Ms. Van called in my behalf and was able to get them replaced at no charge to me under the CNA program I paid for. I am very appreciated of her taking care of this.

Service was impeccable as always. Getting your car serviced can be a harrowing experience but coming in and dealing with Dena make our service experience so much more than car work.

I switched to having service done here at BMW of Fairfax because I recently moved. At first I was apprehensive about the place because it is larger than my previous service center, and I generally don't like very large service centers because I feel they are more impersonal. But I was pleasantly surprised by the personal treatment I received at BMW of Fairfax! My service advisor kept in touch with me while I waited for my repairs to be completed, and the service technician was thorough and found a potentially major issue that needed immediate repair. The process to check out a loaner vehicle was easy, and in the end, BMW of Fairfax completed the repairs a day early. Highly recommended!

Went in for oil change and inspection. While the oil change was more than a Jiffy Lube, they gave me a great car wash inside and outside, and pointed out some major repairs I?ll need in the future, which helps me plan on how long to keep the car.

I work within a stone's throw of Rockville BMW but I take my cars to Fairfax for service. I have always had good experience there. Frankie who has helped me the last couple of times is very efficient and thorough. Some of the optional services at Fairfax are more expensive than that of BMW specialist shops but that should be expected.

A wholeheartedly 5 stars! I service my BMW M3 only here and these guys are always exceeding my expectations in making sure that the customers have a great experience and the cars are serviced meticulously. Great words for the whole team of mechanics and service advisors. Special kudos to Elena Tanase for going above and beyond every single time and making this experience seamless, efficient and pleasant. I would definitely recommend this dealership to anyone for a 100% positive experience.

The BMW Fairfax facility replaced the defective Air Bag on our 2002 BMW 325xi. The staff was very professional. We were greeted as soon as we arrived and assured that the defective part would be replaced within the hour. The Fairfax BMW facility is clean and efficient. The knowledgeable staff answered all of our questions. This is a top rate business.

Very nice and informative salespeople, help you take the time to make sure you get what you’re truly looking for. Respond quickly to messages and are extremely helpful.

I had efficient and great service at BMW of Fairfax.

I drive 60 miles to get a car from them. Dennis is wonderful. He does everything to give you what you are looking for.

Didn’t buy a car here but they where super friendly just chose a different car after

This shop always takes good care of me and my car. It may not be the cheapest but it's BMW and they stand behind what they do. I feel I can trust any repair recommendations and they do explain their basis for them.

Thanks for being a friend and you made sure my concern is carefully looked at even though it is nature of the M Sports brake making squealing noise. Also going extra miles to clean the car, as well as the multipoint inspection. I had a tremendous moment of a customer care from you guys. Many Thanks to Elena being an excellent friend and positive attitude towards whatever I was asking about the car.

David McNeill is the most honest and ethical advisor I’ve ever met! He is the sole reason I bring both of my vehicles into this location time and time again; if you’re in need of maintenance or service on your BMW, make sure you ask for him!

Very good service with a professional approach.

I spent weeks searching for the right BMW 430 i x to be my first BMW. I spoke with many dealerships over the period. Alex from Fairfax was the best by far, he was not the typical salesperson who just read from the spec sheet. He explained the features of the version I was looking at. He was quick to respond and very professional to work with. Upon my arrival after a quick flight from Cleveland, I was greeted with professionalism and the entire experience was top notch. James from Finance was also great to work with, efficient and was not trying to pressure sale anything extra. This was not a business transaction, this was a memorable experience!

We did our research on dealers that we would like to purchase from and decided on Fairfax. They did not disappoint. We stopped by one Saturday and test drove a used X3 and later decided on a new car. We got a great deal (thanks Erick) on the exact car we were looking for. Ours was a special order which came in on time and built to specification. Overall a great experience - the one we were hoping for.

Good experience. Spoke to service manager who responded to my questions and concerns. Pleasant service representative.

Excellent customer services are delivered here. Owning a car is easy, but the BMW parts and services sector in BMW of Fairfax, VA is an excellent customer service and satisfaction place. With BMW, the total product life cycle is their engine of efficiency. Get it up in the morning from the bed and schedule your maintenance and starts driving to the place. Once you get there, they have a team of expert Willing and every ready to help you. They are the best 👍.

Very kind team and I felt comfortable in the buying process. No pressure and no haggling (seriously - don’t come in ready for a back and forth!). Would buy from here again!

My visit was smooth and effortless and this was made possible by an Outstanding service advisor named, Frankie Johnson. In my 50 years of automobile ownership, with 20 years as a BMW owner, I have only had 2 service advisors that I would classify as Outstanding. Ms. Johnson is one of the two.

I have been saying this for the last year that BMW of Fairfax is #1. Before my experience with another BMW dealership was not very good at all. That would be BMW of Alexandria! The sales people were very snooty and none approached me at all, didn't like the ambiance. Fairfax is totally different when you go for the first time ask for Conrad he is very polite and knowledgeable about your BMW. Go to Fairfax!

Great service center that cares about its customer experience more than anything. Had a unique experience and the Asst. Manager Shea took great care of me. Will definitely be back.

Mark Stout is our service advisor & is always a joy to work with. He makes us feel comfortable & happy knowing our BMW is in good hands. Him & his team provide excellent service all the time. So happy at Fairfax BMW😊

Excellent service, this is a lot of effort to say excellent service

BMW of Fairfax has been my go to for all repairs for my X5 for a few years, and though pricy, they do a very professional job, and provide excellent service. I dont think I could be happier with my experience.

Overall experience with the service center is positive. I have a CPO that I bought from them about a year ago and have taken it for scheduled maintenance maybe three times. The one thing that they need to fix is the car pickup and drop off. With COVID, it is nice to have this service ... but twice now, the pickup experience has been good while drop offs have not. The first time, they took a while to get the car ready and then informed me that they could not drop off the car and I had to pick it up within an hour. The second time, they gave me a drop off window, but did not deliver within the window or inform me that there was a delay. I hope they can fix this.

The service was professional, efficient, knowledgeable and customer friendly! I wouldn't take my car to anyone else, ever. BMW of Fairfax is honest and outstanding to work with.

Very helpful and not too pushy. Great overall experience.

BMW of Fairfax: Professional, Knowledgeable, Responsive, Customer Service Oriented, Great Team Spirit, Integrity and Excellence.

Excellent customer service. Dena was fantastic!

Erick was excellent and made the sales process not feel like one. All dealerships would be lucky to have a guy like him.

Service as it should be!

Always treated well and get good service. Have been a customer for 4 years so far.

Mark Stout is my Service Representative at BMW Fairfax Service Center. Mark has been my Service Rep since 2015 and he has always been very professional and very detailed. He always ensured my car gets the maintenance and repair services needed. I trust him.

The service department was very professional and adhered to COVID protocols. The service on the vehicle was accomplished with no delays and to my satisfaction. I highly recommend Fairfax BMW service.

Great overall service. Dropped my car off for maintenance and check up. The folks were kind and courteous and very helpful.

Incredible service

James was great. Helped me out through the entire process and made sure we were happy with the final product.

We were travelling from the DC area to Louiville, Ky, when our problem arose. The serviced department went out of it's way to solve our problem quickly and get us back on the road quickly. They kept is informed on the progress of our repair and the estimated time to complete the repair. Very impressive!

Working with Shea was the best experience I've encountered in dealing with a car repair. He was knowledgeable; kept me informed and very pleasant to deal with. Thank you Shea!

Worked with Alexander Yakovlev on my lease. He was extremely helpful. Great experience! Good job, Alex!

Extremely helpful service from David, and concluded very expeditiously!

David M was helpful and fast, efficient the best service ever!!

They will check your car and will not try and force you to have your car service on the spot

Super Easy - Digital notification and appointment setting. Nice facilities. Cleaned car after service.

I dropped off my car for service. Katie at Customer Service was very professional, polite and set me up with a shuttle service for my next appointment nearby. Laslow my Service Associate was very polite and professional. He reviewed with me what services my car was due for and we discussed the things I wanted them check also. Laslow called later and went over the complete inspection of and car and caught a minor issue that I forgot to mention. A very professional and polite Shuttle Associate by the name of Dimitri drove me to my next appointment. We discussed the new BMW and was great explaining the latest digital features on new Models. I think I see a future in Sales for easy going Dimitri. Dimitri even got out to assist me exiting the vehicle due to a large tote bag I had with me too.This is why people love this Service Center, the staff is so professional, polite and easy going. I don’t live in this area any more and I still come here for service.

I purchased the 2020 330i iDrive. My experience with the salesman as well as the finance department was OUTSTANDING. No hassling, fast talking, long waits, nor price gauging. Only professional, courteous, experienced, and knowledgeable service. I wish all of my car buying experiences were as easy as this one. If you are thinking of going there..GO! You will not be disappointed.

Friendly, knowledgeable and just nice people

I purchased a new 2021 x5 from here a few weeks ago and it was hands down the best car buying experience I’ve ever had. I didn't feel like they were trying to hustle me, and the whole process from start to finish was a great experience. We originally went in looking for certified pre owned, and we worked with Mike. We ended up buying new because it made sense for us. Even John & Abraham were fantastic with the financing end of things and even down to our first service experience (ran over something and popped a tire In the first 2 days of owning it) GET THE TIRE COVERAGE!! Anyway, the service department was amazing as well. Go with them, and you will be pleased with the very long process of buying a car wasn’t all too bad.

Updating to thank my fabulous mechanic, Robert Lolakas, for always taking fantastic care of my M3. From routine maintenance to an engine rebuild after a broken valve spring, his attention to detail and professionalism is greatly appreciated. Highly recommended working with him!

Best place to work and shop, BMW Fairfax's staff are great! Professional and pleasure to work with! Specially The GSM (Maryam Malikyar) was really helpful! I will definitely go back and refer all my friends and family to this place.

Great service. Appreciated COVID precautions. I found what I wanted online and they set an appointment and shared information via e-mail prior to my arrival. Then they got me in and out with no hassle and no pressure.

Konrad and Elena are OUTSTANDING in their professional dealing while servicing my BMW's every time and all the time. Their stellar attitude is a decade long proof of the quality BMW of Fairfax has been providing to their customers. I am going there for the past 10+ years - they are an awesome service center.

Excellent customer service by Mark, turn around of service was excellent as well.

Amazing professional service with super customer courtesy! Mark, our Fairfax VA BMW service rep was extremely helpful, explaining everything and working with our busy schedule. We?ve been relying on Mark and his team for years, always pleased with their support.

This is our second car we have purchased at BMW Fairfax Certified Pre-Owned, and the buying experience so far could not have been better!

Oil service, radiator fluid flush, and routine scheduled maintenance.

Great experience purchasing my new car at BMW of Fairfax - special thanks to Alex Iakovlev from Sales! He’s been awesome helping me with every step on the way to my new car and still checking in regularly after I brought my car home. Thanks!!!

Would recommend asking for Karim Salhi, super great guy and very knowledgeable. He was able to make the entire experience easy with no pressures.

BMW Fairfax was great to work with! Alex, my client advisor was patient, knowledgeable, and professional. He made the entire buying process smooth and I'm very happy with my X5! Also manager Mike, addressed a few concerns and made sure that everything was fixed in a professional, high-quality manner. 5 stars!

Everything was good at this dealership, sales rep Michael and finance manager Feroz! Great service!

Ian is the man! He always provides the best service and is super friendly. I won’t take my car anywhere else. Thanks again!

Had my 335i serviced. I always ask for Seay who is the best service advisor at Fairfax BMW. He is very knowledgeable and gets to the point about the service required and the cost. It is a pleasure to take my car in for service when the customer can deal with Seay.

Always an excellent experience...

Great service friendly staff. I just completed a visit to Fairfax Bmw. I was greeted by friendly staff that made me feel comfortable. They did not make me wait long in a clean environment.Mark Stout was fabulous as usual.

I knew it?d be tight, but service advisor, Shea Lueder, came through as promised. Dropped off wife?s X1 at 7:00; swapped it out for my X3M at 11:30 and picked it up at 4:30. All required services performed to spec and both cars returned clean as new. Thanks, Shea and BMW of Fairfax!

Great all around- customer service, professional team.

We have just experienced A+ service once again with our third BMW purchase from BMW of Fairfax!! Thank You Karim & Ferris!!

I had a great sales experience with James regarding my new X5. James was very knowledgeable of the product and assisted me all the way through the build process. After having having a bad experience with another BMW dealer, James completely changed my perception of the brand and the experience. Thank you!

Great service, short wait time, replaced tire and perform inspection in less than an hour

The dealership took a short notice service request with no issue and took great care of my BMW.

I purchased a CPO '18 540i xDrive and the experience was the best that I have had in a very long time. Karim was a very friendly and attentive client representative. I wholeheartedly recommend them for your Automobile needs. Joe Poole

This was my first time having a service done here... but things went seamlessly!!!! So much better than my previous dealership!

Maryam and Mike were professional in their handling of my sons car purchase and they made the experience easy. I cannot say enough good things about them and our dealership experience with them, Thomas and Jaafar.

Dealership is A1. Provided a loaner and delivered car on time. Excellent customer service.

I ant to take the time to recognize Zen (Finance)and Dennis Tablagan (sales) on the incredible service they offered when me and my wife were looking for a certified BMW. I was thoroughly impressed. I for the most part do not fill in surveys but on this occasion it warranted it. BMW of Fairfax is the place to go to get either a new or used BWM. You will not regret it! Efrain and Mounia Nieves

My BMW 335i was in a reck right before Christmas. I dropped my car to BMW of Fairfax Bodyshop. Not only they did an excellent job with the work, they worked with the insurance to get the approval for the additional parts required. StateFarm wanted them to use used parts, BMW was able to convince them of the risk using old/used parts, and get the insurance to approve the new parts. I always feel confident that BMW of Fairfax bodyshop will do a job right for the best interest of the customers.

Friendly Service advisers.

Best customer service from Derrick Chambliss.

Very professional & helpful.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

Staff was Friendly and Helpful.

Service advisor provided an excellent assessment for service needed.

Excellent service! My parents have purchased all of their BMWs here and put me in touch with Mike. I highly recommend working with Mike Navidi. He helped me find the perfect car. Mike Farris in Finance was equally as awesome and helpful as he has been in the past working with my parents. I love my car and will be a repeat customer for all future BMWs. Thanks BMW Fairfax!

Brian Markulin is the best Client Advisor in the building! 10 stars for Brian's excellency, commitment and professionalism in helping me with my new BMW.

I needed the fender on my vehicle repainted. The staff was very responsive and service quality was excellent.

Driton was our salesman. He was attentive, knowledgeable and helpful. We were visiting other BMW dealerships, but we knew we were going to buy our car from Fairfax because of Driton.

We had a great experience at BMW of Fairfax. We loved working with Alex. He was very knowledgeable and he took the time to ask me questions to get a better understanding of what I was looking for. Alex always made himself available via email or phone for any questions during the buying process, and even after. When we showed up to buy the car, he had everything ready and made it a smooth and enjoyable experience!

Truly one of the best buying experiences I have ever had. I am in Nashville and was looking for a X7 M50i. Not a lot of inventory out their but Fairfax had the car I was looking for. Thomas Casey and Maryam Malikyar were great to work with and very responsive. They even pulled off a Christmas miracle and had my car delivered all the way to Nashville before the holiday. I will definitely buy from them again. 5 stars!!

BMW of Fairfax provided excellent service on my vehicle recently.

Best car buying experience I have ever had. Alex (sales rep) and the team there was incredible! Received so much more than expected. Very accommodating.

This place is great. I didn’t have an appt but Emily made it a great visit and took care of us. I was traveling and had a situation arise and needed quick service. They handled it like professionals.

Both my sales rep and Finance Manager were stellar to work with, truly great service. Even though it's 220 miles from home, I would do business there again.

Have purchased seven BMWs (5 CPO, 1 new, 1 Mini) from Fairfax BMW over 15 years. With the same salesperson, Brian. Brian is excellent and always worked with us. Several times, including our most recent CPO purchase of 2018 M4, ?back of the house? service -financing, parts/cashier has been inefficient and lacking.

The service attendant was "Dereck??" was very helpful.

Thank you for your help with my car. Nice service and close location.

Very good and prompt

I have been coming to BMW of Fairfax service department since 2015. I have worked with Danika Edwards and Miss Frankie Johnson and both of these women have been wonderful!!!

Used for scheduled service today. Very professional, easy to work with. The Uber credit idea instead of loaner or shuttle is excellent! So easy to work with.

Alexander did a great job of keeping me in the loop on my new vehicle as it made its way here from Germany and was available whenever I needed to ask a question. Great service overall.

Fantastic and quick service appointment yesterday.

The sales professional Petr Mastny was amazing. He provided me the best price and delivered it on time. I have called all the other local dealers in the area to get a certain X3 package, and Petr came back with the best price. I needed to purchase a car on black Friday due to my business time restraints and he made it happen. He was great to work with and will definitely buy any future BMWs from him. Back office experience was as pleasant as working with Petr. Jaafar in the finance dept. was great. He only recommended products I needed and didn't try to sell me any extra fluff. It is so refreshing to work with professionals. I would definitely recommend this dealership to everyone. If the staff is this professional, why would you go anywhere else.

Very professional and outstanding service . They were able to cut the waiting time as soon as they. Find out what was wrong with my car. They did provide a complimentary loaner vehicle very soon to allow me to continue my daily activities while they are working on my car.

Excellent service. I’m so impressed with my experience. My service advisor (WK) was very knowledgeable and very helpful. Everything was done ahead of time given. I’m very pleased with my 1st experience at BMW Of Fairfax.

Just bought a certified 2018 X3. We were very happy with the service, professionalism and attention given by Nana. We are also happy with the car (after one week). The team made the process smooth and swift. Hopefully it's a great ride for years to come.

Excellent customer service from Petr and Myriam.

BMW of Fairfax had the deal painted on the windshield before I arrived. Too good to pass up. My sales person Alex presented the deal just right. Smooth and no hassle. Great job, Alex!! Bought the X1 as I was impressed with an Audi Q3 that I rented two weeks prior to purchase. I am a Beemer guy so researched X1 and went for test drive. The X1 handles and rides like a BMW. Good braking and lots of acceleration for merging on interstates. More bells and whistles than my 528i that I traded in.

Received excellent service at BMW of Fairfax, VA. Service advisor, Derrick Chambliss, was professional, highly competent and timely. The process of checking in and out under the current COVID-19 pandemic was excellent. Very sanitary and reassuring. Only one recommendation, following the blow dry, need a hand drying approach to courtesy car wash. Soap residue spots are otherwise left to dry on dark paint vehicles. Will return for future services. Many kudos to Konrad M. For running a great service center! Respectfully, Carl-Martin

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Purchased vehicle off of a lease and had dealership run it through the Certified Pre-Owned process. Dennis and Ferris made it quick and painless. This dealership and these guys are superior, and they're nice about it.

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Serviced quickly while I waited in a comfortable areas.

This is my 2nd time at this dealership; both were for service. In both times I was very satisfied with the facility, customer service, advisors, waiting area, waiting time, the quality of communication. I strongly recommend this dealership.

From the service technician, to the shuttle driver, and cashiers, you can count on quality, professional, and courteous service.

excellent service excellent follow up on a n administrative matter with car

I received outstanding customer service from all staff involved with my service request. Thank you!

good service...well-trained mechanics, speedy check-in; clean customerwaiting area

I was buying my lease out and the customer service was amazing.

My sales representative was Erick Bautista. He made my car buying experience the best I've had ever!! Mr. Eric was, fast, sufficient and on top of his game... he was so positive, I just knew I was walking out with my car. The whole process was one hour and half. Awesome ?

Konrad is a good service manager who will make sure customer satisfaction is achieved.

Great service they care about there customers!

I called after hours , and someone answered the phone and provided me with verbal information about the 2020 840i I wanted to purchase . They also scheduled an appointment for me to test drive the car. Within 24 hours , I had all of the information about the car including the maintenance history and the car facts. I arrived for my appointment and my salesman Mr Cavey was waiting for me and took me out for my test drive . He was patient and took his time to go over all of the features of the vehicle. Financing was very very easy and very fast . They are the best !!!

The service was beyond expectation! Thank you for your continual excellent service.

Elena communicated what was needed, ensured our vehicle received immediate attention, and completed service on time.

Excellent customer service. But the issue on my car was not fix. I need to bring it back again .

You can count on Shea Lueder for excellent service. Great customer support.

My consultant gave me his full attention to my car service needs and made sure they are done perfectly and ahead of time.

Excellent service and professional relationships with the customers.

Very professional and helpful. They listen to their costumers' needs and concerns. They made you happy and satisfied Salwa

Excellent service. They are proffessional and helpful. They listen to costumers' needs and concerns.

Great people to work with. Made the out of state buying experience easy.

I worked with Margaret through email and Karim in person (unfortunatelyI can'trememberthe finance director's name at the moment). The process was easy and all of the staff were friendly and professional. One of my beat car buying experiences yet.

I found the car I wanted on their site, test drive and bought at an exceptional rate. This entire process as simple and easy from beginning to end.

Great service, they explained well what was going on with my car and what to do to get it fixed in timely manner thank you for the service

Easy transaction. Staff was friendly and helpful.

I have purchased vehicles at this location since 2001 and the service and auto body shops are very good and very responsive.

Used the online buying experience. It was very easy and I ended up with a great car at a great price

good prices for a dealership and friendly service

I have been using BMW Fairfax for the service of my BMWs since 1995 with my recent visit being on 10/2/20. My service advisor, Frankie was absolutely fantastic to work with. She greeted me as soon as I drove into the service bay and reviewed my issues for the visit. She was professional, courteous and very efficient. After the service technician evaluated the car, Frankie called and reviewed in detail the issues and costs associated with the repairs. She is very familiar with the mechanics of the vehicle. I would highly recommend Fairfax BMW Service and Frankie!

Everything was simple and well explained. The sales and finance reps I worked with made it a great experience.

Service was fast and efficient. The service attendant was very polite and knew exactly what to do.

I have a new service representative, Mr. Walid Khalil and he took care of my vehicle this weekend. All I can say is Wow! Walid took care of my car the way I do! He was thorough, patient, and very sincere in his engagement. I consider him the standard of excellence and hope his attitude and professionalism are core-competences of the team. Much thanks and appreciation!

Excellent service and support and Frankie Johnson is outstanding and the absolute best service manager! Their mechanic Dale is brilliant and has magic hands!

From my Service Advisor David McNeil to the mechanic Robert Ludakis, everything was top notch.

Walked in without an appointment but within a couple minutes I was behind the wheel of the car I had come to see. They gave me a good test drive and my salesman Alex was very knowledgeable about the vehicle. He was very helpful in explaining what to expect from the car. He gave me plenty of time to get a feel for it. I never felt pressured during my time there. The sale went smoothly. Everyone was friendly and all the information I needed was presented clearly. This was one of the best car purchase experiences I have had and I am definitely pleased with my new (used) car.

Petr was an amazing dealer as soon as we walked in. He knew exactly what I wanted from the moment I vaguely described it and was able to find my dream car.

Best service experience I’ve ever had. Ask for Derrick! He will look after you!

Excellent service. Elena was very kind and she explained me everything what I needed to know.

Excellent service experience with my advisor Mark Stout!

My service advisor, David, went above and beyond in taking care of my car needs from the moment I dropped my car off to the time I picked up my car. Highly recommend Fairfax BMW.

We have several BMW dealers in our area. But this one worked harder to find the right car for me and sold it at a very competitive price. The sales person also knew a lot about the cars he was selling.

I had a great car buying experience with my client advisor, Alex Yakovlev. He was very professional and thoroughly explained every major component of my new BMW 3 series automobile. I would definitley buy another car from Alex and would highly recommend him to my friends and colleagues who seek a new car. Thanks, Alex, for your help! You are highly motivated toward customer service. Ray Francis

Yes, I mean BMW as a whole, not just the Fairfax VA location. He's always taken good care of my car and been super supportive and flexible with me as well. My ex-husband and I have gone through numerous service managers, but Shea has been consistent in his support overall. Highly recommend!

Great service, prompt, efficient and professional. David was exceptional. Thanks!

Customer service from Frankie was excellent! We communicated via email/text regarding options for service and other questions I had. Her responses were always quick and informative. Service on my car was performed on short notice and finished as promised. Very happy!

Ian was great and so helpful getting my car in and fixed quickly!

Everything was great - easy process and I love my new car!

I am thrilled with the excellent service I recently received from BMW of Fairfax. I limped into the service lane on Saturday Aug 22 with an ominous rattle in the left front wheel. Master technician Robert Lolakas diagnosed the problem as a broken axle, explained it to me in depth, and executed a rapid difficult repair. My 15-year-old 325xi now runs like a new car, which makes both of us very happy. Kudos to Robert and the entire professional service team. A++

Last week I bought a car at BMW of Fairfax. My salesperson was Alex Iakovlev. He was so smart, polite, and patient and put no pressure on me in any direction. No question went unanswered. Buying a car during COVID could be a stressful experience, but with a great salesperson, the experience was a breeze. Thank you, Alex, for helping me through this car-buying process.

Danika is an excellent human and a great representative for BMW. My experience was impeccable. I am grateful and well pleased. Thank you!!!!

Buying a car during COVID was a different experience, but my salesperson, Alex Iakovlev helped to make it seamless. Alex was so smart, polite, careful and patient, and answered every question I had in detail. His support during this process was invaluable. And now I have a great new car!

Why BMW of Fairfax is a reputable and positive dealership and repair destination is because of their caliber of people. Specifically Customer Service agent Jonathan Perricelli. Jonathan was extraordinary in the amount of time, energy and work he put into my recent repair issue when I brought my BMW in for a question about a tire leak that turned into a larger then expected issue with the tires. Jonathan spent a full day and a half going above and beyond his scope of duties in an effort to make a wrong situation right for me. He is a winner, professional, communicative, hard working and follows through on his word. I cannot say enough positive things about his work ethic and his over the top attitude to help and service his customers. Such a credit to Fairfax BMW. Thank you Jonathan.

BMW of Fairfax is truly a great place to buy a car. Ditron, our sales representative, was professional, polite, knowledgeable, and went out of his way to take care of us. The entire process from selecting a car to buying it was easy, there was never any pressure, and everyone at the dealer was extremely helpful and polite.

Great job thanks, very organized and fast service I brought my car to them at 2:00 pm and it was ready and clean by 5:00 pm.

I bought a pre-owned, certified 2017 BMW 330i. The cost of the car was below what I expected and the mileage was under 30,000. The sales rep was friendly, informative and definitely not pushy or overbearing. The finance person was the same.

Great job. Found problem right away. Gave me a loaner. Very happy with the work.

You have a great salesman and serviceman. Outstanding!!!

Short notice appointment, accommodated accordingly. Service advisor, Shea Lueder squared me away. Very professional and polite! Thanks for the great service.

Karim helped us throughout the car buying experience. He was excellent throughout the process and we are already planning on using him in the future. The car was in excellent condition and looked great! We are thrilled with the purchase.

Very attentive service providers. The staff is excellent?especially Shea! Quality of care, attention and cleanliness are exceptional.

my first time to this facility . Crowded reception area and took a long time to be greeted but assigned service advisor was great.

Hassel free. I encountered great salesman. Filling of the application was made easy for me because the finance agent completed the forms for me. All he needed was my signature. The sales person saw that I did not face any pressure to get my tags and registration right on time.

We have only recently moved to Fairfax Va area and two of our BMWs have needed attention for either service or repairs. Derrick Chambliss at Fairfax BMW has provided OUTSTANDING service and guidance with each visit!! He is the most professional, knowledgeable and attentive service professional we have ever encountered! Our experience each visit was seamless and amazing due to Derrick! His communication skills, attention to detail and patience in answering all of our questions was exceptional each time!! We could not be more pleased! Derrick should be the industry standard in customer service! 10/10!

Good service that I trust my BMW 335d with!

This is my second purchase at this dealership and I am very pleased with the service. Dennis Tabligan has worked with me both times and I would highly recommend him. Bought a hard to find 2020 X3 for my wife and we couldn't be happier.

Fairfax BMW worked with me when I was in a very difficult position, stranded over 50 miles away with very few options to not just get myself and Niece to safety but what to do with my car. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my car could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the BEST!!!!!

Fairfax BMW worked with me when in a very difficult position, stranded over 50 miles away with very few options to not just get myself ad Niece to safety but what to do with my care. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my care could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the the BEST!!!!!

The service department does a really good job taking care of its customers. I took my vehicle in for 1200 mile break-in service. When my vehicle was ready, my service advisor explained all the work that was performed. I recommend that if you own a BMW, you should consider going to BMW of Fairfax to service your vehicle.

My service advisor was perfect and Robert isn the best mechanic!

Great service, especially from Emily the service advisor that assisted me very informative and timely repair. Only thing I wasnt thrilled about was the removal of the coffee machines :(

BMW of Fairfax was great to deal with. This is the second vehicle that we purchased from them and Dennis Tabligan, our client advisor on both occasions, was extremely helpful.

If you are FED UP with multiple trips to your dealer to get your vehicle diagnosis correct, look no further! I used to go to service at BMW dealer I purchased from...they were horrible and arrogant. Fairfax BMW?s Mark Stout is professional and will do whatever is needed to get your vehicle running like new! Put off repairs due to the virus and finally took in, fast and fair estimate for my repairs. Thank you Mark, stay well.

First purchase at BMW of Fairfax. Superb customer service and competitive pricing! Highly recommend this dealership!

I had a message come up on my dashboard that a tire had low air. I was able to schedule a late afternoon Friday appointment same day. I arrived at 4 pm left by 5:45 pm. I was also able to address my pending maintenance scheduled for next month.

After 3 unsuccessful attempts to get the defective air bag replaced BMW of Fairfax is the only dealership who took the time to explain the glitches that were making it a challenge. Carolyn and Josh were outstanding and live up to the high standards of BMW service.

Great customer service. Sales staff is knowledgeable and professional.

I just service my 7 series from BWW Fairfax!! Best place and best customer service I will definitely go back again thanks Mansoor Muzaffar

Nana Mensah is an extraordinary person. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Just got some maintenance done and they cleaned it up for me, and picked it up, and brought it back. Very satisfied with the service!

The service team is top notch! All people I interact with (most recently Danika) are always kind, polite, professional, and do their best to get your car in and out of service as quickly as possible.

My service advisor Danika Clark was very polite, knowledgeable and friendly. I would recommend her to my friends and family.

Good customer service . Derrick Chambliss Is the best. I had some issue but he solved it very politely.

As always, they were professional, courteous and even showed me pictures of other needed repairs, which I was able to schedule for a later date. They did what I asked them to do, and explained it in full. Car was returned to me sanitized, washed and vacuumed.

Purchased a new BMW X5, Brian MARKULIN who provided excellent customer service, very professional and knowledgeable. I highly recommend Brian if you want the full BMW customer service experience.

Shea always treats me right, I?m very satisfied! Thank-you! 10, 10,10.

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite. He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Price and Service were awesome

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Mark Stout is the best Service Advisor for anyone needing service on their BMW

Took vehicle in for annual maintenance and for safety and emissions test . Was meet promptly by Danika since regular rep was not available. Danika was very professional and through on what was to be done.

I've purchased many vehicles over the years and have dealt with many sales people. James Duerbeck, is at the top of my list for overall customer satisfaction. The purchase was seamless, my time at the dealership was minimal, James respected my wishes for an expedited process. I highly recommend James Duerbeck at BMW of Fairfax.

Exceptional! Sam was so professional so is who helped us with this purchase. The process was quick smooth and straightforward. Can?t get any better.

Always up front and professional. Friendly and expedient.

Excellent service, loaner car, even replaced battery in my key

Sam is awesome! He?s professional, proficient and very friendly! Buying process is quick and easy!

Everything was great except for the length of time it took to get me a loaner vehicle.

Sam was great to work with. I had absolutely zero issues getting the deal done. Farris made sure the closing process was smooth and painless

Petr asked me to fill out all the forms and provide required info several hours before my appointment. When I arrived, everything was ready. I was expecting the usual 2-3 hours to get my new vehicle, but I was in and out in just over an hour. Every car buying experience should be like that!

Derrick Chambliss did an outstanding job with my 1st years maintenance on my 330xi BMW. It was finished in record time, washed and vacuumed and I got a loaner car. The BEST part was I left my Bose Earbuds in the loaner and didn’t realize til I was already back home. They searched and within 15 minutes they were located and I picked them up. Excellent service. We won’t go anywhere else. Thanks again, Derrick

Very happy with our experience buying a CPO 2017 BMW X1. No hard sell, not stuck in the dealership all day. Working with Jude was stress free.

I?ve been dealing with this dealership for over a decade. The entire process is handled in an exemplary fashion. I?ll continue to buy through them.

If you're buying a car make sure your finance person is Firooz he goes above and beyond the call of duty to make sure everything is taken care of every detail that you need is done even the ones that you don't know you need. He is truly a gem. Now that's what you call customer service.

Exemplary technical service provided by Master technician Robert Lolakas and logistical support by Jonathan Perricelli. Very pleased with their professionalism and attention to customer's needs.

Really appreciated the quality service, attentiveness and comfortable environment. I?m new to BMW and love the treatment thus far.

Incredibly responsive. Car was towed to their service center around 2:30 pm. All the work was completed by 5:00 pm. AND they provide valet delivery of my car!

BMW of Fairfax provided excellent customer service. I would highly recommend it.

Service rep met me as I pulled inside the air conditioned garage entry. She had my service information from my appointment request and quickly talked through the options. She escorted me to the loaner desk and I was soon on my way as the dealership inspected the car. I got a call about 2 hours later explaining the diagnosis and outlining my service options. I gave my authorization for the selected repairs and received another call when the work was complete along with a text from the service department. Drop-off of the loaner and pickup of my repaired car was similarly smooth.

Abed is an excellent consultant. Very knowledgeable, friendly and helpful. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was very clean and nice.

Great and friendly staff. Got the maintenance done without lifting a finger. Big kudos to Elena T., our service advisor. She’s patient and willing to help always. Great team!

I love this dealership Jude was AWESOME and everyone else were great as well I will be back for my next BMW!

Ms Clark was attentive and professional throughout the service.

I need my oil chang and I didn't schedule an appointment but I was able drive up as a walk in. They got my car as soon as I got there and completed the service, a long with detailing the inside and outside of my X3, amazing job all the way around.

The service representatives always keep me updated on the progress of my car and they are always friendly when they greet me. I love how this facility goes out of their way to make sure the customer is satisfied.

Excellent experience with Mark Stout as Service Advisor. He was professional and pleasant. Mark informed me when my service was completed and had my car waiting.

This is my second time purchasing a car at Fairfax BMW. I keep coming back because the overall experience is great.

Quality care. Knowledgeable staff. No pressure or hassle.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

I had my X4 in for service and everything went fine. The wait time was as expected and the service was completed satisfactorily. All my service appointments at Fairfax BMW have gone well.

My service representative D..Edwards was awesome! Very knowledgeable, kind , and professional. She made my wait comfortable and check on me often. Great Job D.

I really cannot say enough great things about my experience at Fairfax BMW. My sales rep Arben Vila was extremely helpful, knowledgeable and most of all a pleasure to work with. He answered all my questions and genuinely offered me the best advice for my situation. I never felt pressured and most of all he made me feel like he was there to help me and also look out for my best interest. Arben explained things to me and looked into various options to help me find the right car, he took the time to run numbers and give me different options to see what i felt comfortable with. James O'Brien was my finance manager and he was also a pleasure to work with and got me done with the process super fast. To top it off Mike Walker the GM at BMW is like no other, i honestly cannot say enough great things about him, he made this deal happen for me based on what i was looking for and the price range i wanted to stay in. Mike is truly amazing and one of the best GM's I have ever come in contact with at any dealership, he really goes above and beyond for customers and while i was there i also saw how great he treated his Staff! Mike was hands on and very involved throughout the this process, something you don't really find and that truly makes all the difference. This was amazing customer service and hands down an amazing experience, i will be back to this dealership for my next car!! Thank you Mike, Arben and James!

excellent service especially the service advisor. Car was finished on time and delivered clean.

The shop was very clean. Service Advisor Danika Edwards was extremely polite and incredible helpful.

bought my first bmw I was the last customer and they were closed they were kind and courteous and I thank you even though they could of been home with their families they took the time to make sure I had a good experience thank you again

Brought my 2014 238 xi BMW into Fairfax BMW late on June 8 when the engine light came on even though the systems showed the oil level and other maintenance indicators as normal. Mark Stuart, my service advisor, said "it's probably the thermostat." I was expecting a hefty bill. Mark then told me that my warranty had been extended and it may cover all my costs but he would need to do a detailed assessment. He gave me a cool 2020 BMW 530 xi as a loaner (great marketing approach). He called on June 9 to say "your car is ready for pick up, and no charge." WOW! Outstanding customer service. Makes me want to buy another BMW and have it serviced as Fairfax BMW.

Great service plus discount coupons for the work performed made this a very good experience. My car (328 ci) is 21 years old and still performing like a youngster. I attribute its continued performance to the years of service by BMW of Fairfax and their very capable and professional service managers (i.e., Lazlo and Frankie) and service technicians. Thank you!!!

Nana Mensah and the finance officer are exceptionally fantastic

Experience was awesome. Jonathan was very friendly, professional and helpful.

Excellent service as always. Service Advisor (Jonathan) was totally phenomenal. I totally enjoyed the fact he was very transparent with the work that needed to be done. Introduced me to the mechanic (Dan) who worked on my car. Kept me updated all the way through the process. Work was done in a timely matter and work was completed when promised.

Need your BMW repaired? Do to Frankie Johnson at BMW Fairfax! She is the reason why I go to Fairfax BMW. She is amazing and I highly recommend her.

I had a great experience with the Fairfax BMW team. Eileen Forrester set up my appointment, and my car was ready when I arrived. My sales advisor, Erick Bautista was excellent. He was knowledgeable, professional and made the sales experience very easy. I felt i received a good value from my trade in and was out the door in about 2 hours. An issue with the TPM system came up (pressure sensor needed replacement) and Erick handled that very quickly. I received a loaner and picked up my car the next day. All at no cost. Overall the experience was very professional and I'm extremely happy with my X6!

Excellent customer service! All expectations were met.

Absolutely outstanding service. They provided a safe, clean and professional atmosphere during the cover-19 crisis.

It always the people that make the company; James is the one of those folks that make the experience that people come back for, this is my second experience working with James and I was referred by Frankie From the Service department, these individuals communicate very well and make the experience exceptional, and both of these employees know your products, more importantly that know what is important to the clients, fast efficient and respectful the needs of your clients.

I could not have been happier with the level of service and the professionalism that I had with this experience. My customer care rep Shea Lueder, was outstanding. Very communicative and very helpful. I would not hesitate to bring my car back to BMW of FFX for service.

First I need to mention how professional my service advisor David Mcneil was, he was very very Professional, polite, patient and precise. He greeted me with respect and integrity. My experience at Fairfax Bmw was excellent. I’ve owned BMW’s for the last (10) years. I can honestly say this is the best Service I have ever received from any of the dealerships, all with the service I received from Fairfax Bmw when I purchased my Vehicle. Unlike other dealerships in the Maryland area Fairfax honors all of their promises and warranties. They provided me with a loaner vehicle without having to place a 250.00 dollar hold on my credit card. They dId not bait and switch or try to recommend services that are not needed to get more money from The consumer. I had no back and forth with the advisor with what was going to be done with my car. This will be my dealerships going forward for any and all sales or service related issues. Once again thank you Fairfax Bmw for the outstanding customer service that I received today. CUSTOMER FOR LIFE M Houston

Danika, was able to eliminate the insane charge of almost $90.00 for a simple 1 minute job of replacing the rear Tag light and only charge me for the part, which was $8.00, in order to pass registration inspection. Appreciate the common sense,

Purchased a new car from them. the experience was a pleasure and I will return to purchase my next car. Alex the client advisor was excellent, really nice to work with.

Mike Walker the top notch General Manager, Ryan Jones a great Sales Manager, and the greatest of all time Salesrep Jordan Warnecke. Thank you for helping me get my first BMW. Your team is the best. Everyone please take the time to work with these gentlemen, you wont be disappointed!

I highly recommend this BMW service center. I needed a few things done on my M2 and Elena was beyond fantastic! She triple checked everything, gave me sound advice and kept me updated throughout the entire process. When it came time to pick the car up, she saw me waiting and instead of waiting for the tech to bring my car to me, she ran and grabbed it herself. Phenomenal customer service!! All the fixes were expertly done and speedy too. The facility itself is clean and well kept with friendly faces. This will definitely be my go-to service center from now on.

Very friendly and professional staff while following strict safety protocols throughout the service center area outside and inside the shop. David was very attentive and professional while dealing with me. I always bring my car for servicing to this BMW store/garage/service center or whatever you call it.

Derrick Chambliss was top notch with professionalism and communication during my scheduled recall service. BMW service is not cheap, but care is required with an M3.

Excellent buying experience. Salesperson was attentive, thorough and followed through.

Customer service was excellent, but the car has been problematic.

Customer service was excellent, but my car itself has been problematic for the past couple yrs.

Overall good customer service. Knowledgeable on the correct repair was required. They reached out to me on a recall.

Upon researching my VIN an outstanding recall was found. I brought my car in as scheduled and they found my car to have been a casualty of the recall. A new PVC heater and intake manifold need to be replace. It was done at no charge to me and on time. Thank you

During this time of shelter in place I appreciated BMW of Fairfax offering to pick up and drop off my car for servicing. They really adapted to customer needs, thank you

Outstanding service and parts staff. Professional, friendly and always up-front with issues and costs of repair.

I have been a customer since 2003 and have always had a terrific experience in every aspect from buying to service and this is my 4th car purchased here

Valet service was very convenient especially given the social distancing regulations. Very friendly and excellent work.

Best pricing available. No haggling, back and forth, good cop bad cop and "Let me talk to my sales manager." I was able to do everything from home. No pressure. Thanks!

Service was quick and easy, Mark is very knowledgeable and kept me in the loop on my service. Highly recommend!