Very nice stuff and professional!

I ant to take the time to recognize Zen (Finance)and Dennis Tablagan (sales) on the incredible service they offered when me and my wife were looking for a certified BMW. I was thoroughly impressed. I for the most part do not fill in surveys but on this occasion it warranted it. BMW of Fairfax is the place to go to get either a new or used BWM. You will not regret it! Efrain and Mounia Nieves

My BMW 335i was in a reck right before Christmas. I dropped my car to BMW of Fairfax Bodyshop. Not only they did an excellent job with the work, they worked with the insurance to get the approval for the additional parts required. StateFarm wanted them to use used parts, BMW was able to convince them of the risk using old/used parts, and get the insurance to approve the new parts. I always feel confident that BMW of Fairfax bodyshop will do a job right for the best interest of the customers.

Friendly Service advisers.

Very happy with our experience at this dealership! Especially Erick Bautista was fantastic. Very patient and easy going! Excellent customer service

Amazing place, Outstanding customer service it was great working with Brian he was very courteous and knowledgeable helped us in getting what we exactly wanted

Ms. Frankie Johnson is our BMW Service Advisor (and Dale is our BMW Technician/ Mechanic) - the two of them are fantastic! Within the last week, I have taken my car to be serviced, and the service as always, was optimal! They always take care of our family's BMW's when we take them there for service, they are patient, kind, courteous, and just the consummate professionals all the way around. We have been going to BMW of Fairfax Service Department from before they moved to their current location. Any work needed to be done on our cars has always been done professionally and expeditiously. Thank you Frankie and Dale - FANTASTIC work as always!

We had the best experience today at Fairfax BMW! Alex our salesman was knowledgeable and not pushy AT ALL. In and out in under 2 hours. We will definitely be coming back and referring friends and family.

Best customer service from Derrick Chambliss.

Amazing Job done by the Team @ BMW of Fairfax. From our sales contact Petr to our Finance manager Maryam & Jaffar. We appreciate all their help in purchasing our New X5! Many Thanks, -Ramirez- Henriquez Family

Excellent, prompt service done very quickly and Emily was very professional.

Very professional & helpful.

My service advisor Dena was 100% focused on ensuring I had a positive experience at BMW Fairfax. She provided me with prompt service and was very attuned to my vehicle service history. She arranged transportation back to my office and provided timely updates on my service I highly recommend BMW of Fairfax service department. They know customer service. Best regards, Eric K Bressman

I'm always impressed with the service provided by this establishment. They have not let me down. I've owned 5 BMWs and have travels the US. BMW of Fairfax got it right. Their service model is the best I've experiences since owning a BMW. I appreciate what they do and I hope they continue to provide top notch service to customers. Thank You!

Excellent service center! Very pleasant and knowledgeable staff, and very efficient. My service coordinator was Elaina, who was excellent, and the lady managing the loaners was excellent also, though unfortunately I did not catch her name. Would recommend this service center if you are choosing between different BMW dealerships to take your car to in the Washington DC Metro area.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

Service was very punctual.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

From my salesman Jude (2nd car purchased from him, he is the best) to the finance manager Feroz, this is a team that has your satisfaction as their only priority. I am certain there are others behind the scenes that assisted my experience that I can't thank, but the process was seamless. To all involved, you have my thanks.

If I could rate higher, I would. We have dealt with multiple dealerships all over the country and this was by far the best experience my husband and I have had! Alexander and Jaafar were absolutely great! Definitely returning and working with them again! 😁

One of the best car buying experiences. Alex my salesman was wonderful and Zen in finance top notch. Although it wasn’t a expensive car they still treated me excellent. Thank you guys for everything.

The absolute very best dealership I have ever been to, no exaggeration, nor hyperbole. The staff is friendly, transparent, and willing to help you, not as a customer but as a guest or a relative even. Every time I walk out I’m happier than when I first came in. Even the BMW accessories are stylish. Everyone in there is amazing. Prices are fair, even with being a luxury car dealership. I’m not going anywhere else for my ole Z3.

Jude and Maryam were great to work with during the purchase of our X3. We really appreciated the transparency of the pricing model and the eagerness to ensure our satisfaction. Jude even took the time to take our X1 that we had driven to the dealership over to the shop to check the tires. We definitely felt like they went the extra mile to make us feel special, so kudos!

Wonderful service!

Staff was Friendly and Helpful.

Excellent knowledgeable service given by my service advisor and very polite and courteous person.

Service advisor provided an excellent assessment for service needed.

Excellent service! My parents have purchased all of their BMWs here and put me in touch with Mike. I highly recommend working with Mike Navidi. He helped me find the perfect car. Mike Farris in Finance was equally as awesome and helpful as he has been in the past working with my parents. I love my car and will be a repeat customer for all future BMWs. Thanks BMW Fairfax!

My wife and I came into the Fairfax BMW dealership on Saturday, with the goal of test driving one of the X-series SUVs. We left several hours later with a brand new BMW X3e and--this is the remarkable part--had no regrets the next morning! Seriously, our sales representative, Brian, was absolutely incredible--he listened carefully to our goals, worked with us on finding exactly the right vehicle for our lifestyle and price point, and made sure we left happy. Thank you for a great experience.

I had a great experience leasing a second vehicle from BMW Fairfax. Erick was my salesman for both transactions. I presented my position and we were able to reach an agreement quickly. Erick was able to get me the deal that I wanted and I plan on him being my salesman again in the future.

Brian Markulin is the best Client Advisor in the building! 10 stars for Brian's excellency, commitment and professionalism in helping me with my new BMW.

Needed an inspection on the last day of the year with no appointment. In and out in less than 30 minutes. Excellent service, clean facility, and friendly people is what I encountered. Keep up the great work. I would strongly suggest that everyone service their BMW with BMW of Fairfax.

I needed the fender on my vehicle repainted. The staff was very responsive and service quality was excellent.

Great experience, wonderful customer service

Driton was our salesman. He was attentive, knowledgeable and helpful. We were visiting other BMW dealerships, but we knew we were going to buy our car from Fairfax because of Driton.

We had a great experience at BMW of Fairfax. We loved working with Alex. He was very knowledgeable and he took the time to ask me questions to get a better understanding of what I was looking for. Alex always made himself available via email or phone for any questions during the buying process, and even after. When we showed up to buy the car, he had everything ready and made it a smooth and enjoyable experience!

We had a great experience at BMW of Fairfax. We loved working with Alex. He was very knowledgeable and he took the time to ask me questions to get a better understanding of what I was looking for. Alex always made himself available via email or phone for any questions during the buying process, and even after. When we showed up to buy the car, he had everything ready and made it a smooth and enjoyable experience!

Shea was and always is a great service provider. He informs me of all defects in my vehicle and was very patient with me as I continued to ask him to check different parts of my car. I strongly recommend Shea when visiting BMW of Fairfax!

Excellent Service, well set up to deal with COVID situation and very knowledgeable team. Great job by all.

I had my car dropped of for a routine service. I missed my appointment at 7 am and they let me reschedule. I was driven to a local restaurant to get lunch and when I was finished they picked me up. My car was serviced and washed. I was very happy with their flexibility and professional attitude. Walid was exceptionally helpful.

The service at Fairfax BMW has been terrific since having Mark Stout as our service advisor. My husband has had BMW’s since (about) 2001, and we have always used the Fairfax BMW service location to fix his x5’s. His latest X5 5 liter turbo power house is almost 9 years old. It has more than 105,000 mile on it. It runs like new because Mark and the mechanics take very special care of his X5. When I bring the X5 into the service lane, Mark is always available. He lets me know upfront what the needs of the X5 are and if the problem needs to be fixed right away, or if we can wait a few months. He explains what the mechanics will do and how it will benefit the X5’s life. He knows when there is a manufacture rebate, and will advise us about it. He is by far, the best service advisor we have ever had. Cheers.

Out of every dealership I’ve dealt with in the past, this has to be hands down the best! I was an out of state buyer, Erick my sales rep was easy to communicate with and helped with everything. He made the process super simple and easy as I was flying in to pick the car up. They had everything ready when I arrived. Farris in finance was awesome as well. He ensured I kept to my budgeted payment amount and made the process very simple and smooth. I would recommend this place 10x over to anyone in the market for a vehicle. There prices were fair, they were easy to communicate with, honest and upfront. Thanks again everyone for all of your help!

Truly one of the best buying experiences I have ever had. I am in Nashville and was looking for a X7 M50i. Not a lot of inventory out their but Fairfax had the car I was looking for. Thomas Casey and Maryam Malikyar were great to work with and very responsive. They even pulled off a Christmas miracle and had my car delivered all the way to Nashville before the holiday. I will definitely buy from them again. 5 stars!!

Truly one of the best buying experiences I have ever had. I am in Nashville and was looking for a X7 M50i. Not a lot of inventory out their but Fairfax had the car I was looking for. Thomas Casey and Maryam Malikyar were great to work with and very responsive. They even pulled off a Christmas miracle and had my car delivered all the way to Nashville before the holiday. I will definitely buy from them again. 5 stars!!

BMW of Fairfax provided excellent service on my vehicle recently.

Best car buying experience I have ever had. Alex (sales rep) and the team there was incredible! Received so much more than expected. Very accommodating.

This place is great. I didn’t have an appt but Emily made it a great visit and took care of us. I was traveling and had a situation arise and needed quick service. They handled it like professionals.

Both my sales rep and Finance Manager were stellar to work with, truly great service. Even though it's 220 miles from home, I would do business there again.

The technician was very cool, fast, and CLEAN with the job. He even left to cool little blue plastic on the steering emblem so I could pull it of . FRESH! He was in and out with the repair and then walked my keys back to me. KEEP THIS DUDE and give him more responsibility. He has a character. Thank you for taking good care of our family.

Have purchased seven BMWs (5 CPO, 1 new, 1 Mini) from Fairfax BMW over 15 years. With the same salesperson, Brian. Brian is excellent and always worked with us. Several times, including our most recent CPO purchase of 2018 M4, ?back of the house? service -financing, parts/cashier has been inefficient and lacking.

First time vehicle serviced since purchasing my 330i at BMW Fairfax. Impressive facility !!! Excellent customer service and high tech estimates and invoicing. Pictures, video of needed services txt/emailed to my phone while waiting. Wow !!! Wasn't expecting 1k for cabin, air and oil filters...but ya gotta pay to play with your ultimate driving machine, right ?

My service advisor Shea Lueder did an exceptional and outstanding job assisting me to get my vehicle serviced. Thank you Shea!

Great service. The buying process was haggle free, quick test drive, quick, clear and concise explanations. Came to look at a car and left with that car at an affordable price. Alan Khani was outstanding and did everything he could to accommodate me. The finance department was great and got me the best possible deal. I highly recommend BMW of Fairfax.

I recently purchased a BMW at BMW of Fairfax. Excellent customer service, knowledgeable staff and attention to detail, Alex Iakovlev helped thru the process and could not be happier. Thank you for helping me purchase the best Christmas present ever for my wife.

Petr was my sales advisor for my first BMW purchase. He was professional, courteous, and made the process very smooth. I am so happy with my experience, highly recommend.

Great experience! Overall great car. Salesman was patient with me in making decision. Financial representative helped me out with packages and great offer! Will be back!

Bmw of Fairfax is one of the best place to buy a car in Virginia. i was lucky to deal with Karim, he made the experience so pleasant. He answered every questions and allowed me to review all the records and helped me understand pros and cons of the car. He never made me feel obligated to purchase, but i did it anyways and I love my 428i xdrive, car look is sporty, engine is powerful and transmission is like a clock, just perfect. If you need buy a car go check them out and ask for Karim.

The service attendant was "Dereck??" was very helpful.

Excellent service! Qais, Rick and Arben were extremely helpful with putting my deal together. Feroz, my finance manager, did an awesome job to make sure my payment was where I wanted it to be. Awesome staff, wouldn’t buy a car anywhere else.

BMW Fairfax completed the 27 point inspection very quickly with a thorough review and provided me a detailed analysis of issues. Many thanks

Thank you for your help with my car. Nice service and close location.

Mike (Client Advisor) was extremely helpful in my search to find the right car for me. And Feroz (Finance Manager) took the time to engineer the best financing he could for my new car. Great customer service all around; made buying my new car simple and painless!

Best car buying experience at BMW Fairfax! We visited BMW Fairfax an hour before closing. Our sales rep, Karim, greeted us with a “masked” smile! He was professional, personable, polite, and patient....answering all our questions. We never felt pressured to make a decision. I highly recommend going to BMW Fairfax — and Karim as your sales rep. I love my new X5!

I had the pleasure of working with Alex Yakovlev in purchasing my 2021 BMW. He really went above and beyond all expectations. His courteous demeanor and attitude made this experience at BMW of Fairfax worthy of acknowledgment!! He worked tirelessly helping me close the deal. The entire team here has been incredible! I highly recommend this dealership, you can trust them to ensure you walk away happy! He went the extra mile to train me on the 21 century technology. I had a very pleasant experience.Thank you Alex for your stella award winning customer service.

Very good and prompt

Best car buying experience! Very professional and courteous! Mike Navidi was absolutely fantastic to work with. I have told all my friends about the place. Thank you BMW of Fairfax

My BMW X3 required several repairs. All of them were handled professionally, as I have come to expect of BMW of Fairfax. The car was ready when promised and the loaner was a new X3. (It is my custom to award 4 stars. If something exceptional occurs, then I consider 5.)

I have been coming to BMW of Fairfax service department since 2015. I have worked with Danika Edwards and Miss Frankie Johnson and both of these women have been wonderful!!!

Probably the best car buying experience I have ever had. Very polite, professional, clear, and thorough, and no pressure. Will definitely recommend to others. Brian, my sales rep did a fantastic job. And has continued to follow-up with my questions. Best salesperson ever! Thank you!

This is by far the best BMW dealership in the DC and Northern Virginia region and I would highly recommend it to anyone looking to buy or lease a car. Jordan was my sales representative and his customer service and attention to detail was superb. He was also very responsive and answered any questions I had making the entire process very clear and easy to navigate. Again, I would highly recommend!

Very professional, easy to work with. The Uber credit idea instead of loaner or shuttle is excellent! So easy to work with.

Used for scheduled service today. Very professional, easy to work with. The Uber credit idea instead of loaner or shuttle is excellent! So easy to work with.

Alexander did a great job of keeping me in the loop on my new vehicle as it made its way here from Germany and was available whenever I needed to ask a question. Great service overall.

BMW of Fairfax serviced my car in a timely manner and the service advisor, Walid, answered all of my questions. I was impressed with the COVID protocol. They were cleaning constantly, requiring masks and even had outdoor seating. I highly recommend using BMW of Fairfax.

Excellent level of service from Elena and the team at BMW. They quickly and effectively addressed my issues and they took out the stress that usually accompanies car trouble. Thank you very much and very well done. You certainly know how to increase customer loyalty. Samer

Everything was as expected, upfront pricing, good value on our trade and quick service. I appreciated Mike and Shkelzen’s customer service. Very happy with our purchase!

Absolutely the BEST Customer Service you will find anywhere Mark is excellent!!

Fantastic and quick service appointment yesterday.

Excellent communication and explanation of the work to be done. They even went so far to communicate with HQ to see if parts could be covered under warranty. Upon arrival I was treated with attention and respect. Other dealerships in the area do not show as much attentiveness.

My experience was a pleasant. I was greeted by Mike, who I later learned was the GM. He set me up with Alex who was an excellent sales person. He knew his product with the features and was patient as my husband and I explored. The financer, James, was very knowledgeable and not pushy. I would recommend using BMW Fairfax.

A reliable and honest dealership. Have gone to this location the past few years. Derrick Chambliss and Emily Sanjines are great. Quick to respond to questions and extremely helpful.

Quick safe drop off and pickup. Great Service

Great

The sales professional Petr Mastny was amazing. He provided me the best price and delivered it on time. I have called all the other local dealers in the area to get a certain X3 package, and Petr came back with the best price. I needed to purchase a car on black Friday due to my business time restraints and he made it happen. He was great to work with and will definitely buy any future BMWs from him. Back office experience was as pleasant as working with Petr. Jaafar in the finance dept. was great. He only recommended products I needed and didn't try to sell me any extra fluff. It is so refreshing to work with professionals. I would definitely recommend this dealership to everyone. If the staff is this professional, why would you go anywhere else.

BMW of Fairfax Service Center provided for me "Great Service." I was informed of all aspects before/during/after of my service. I truly appreciate the great staff of BMW of Fairfax Service. Thank you for your time and efforts! Respectfully, Everett Harris

I got mainly for the parts department. Ask Mr. Redfern or Jose. I've always had a good experience with them. If you're getting your vehicle serviced, ask for Dale Deimler. He knows his stuff. 11/24 update: took vehicle in for recall work which was executed as expected. However if the vehicle was indeed washed as the invoice and text messages stated i didn't see it as the writing on my windshield was still there from the time they checked in the vehicle .

Excellent service on an older model. Loaner car made things very convenient during the process.

Very nice. Well thought out processing during covid to mitigate issues. Excellent service.

Very professional and outstanding service . They were able to cut the waiting time as soon as they. Find out what was wrong with my car. They did provide a complimentary loaner vehicle very soon to allow me to continue my daily activities while they are working on my car.

i do not write lots of reviews unless i am very impressed. i was fortunate to have Alex as my sales adviser. Extremely polite, knowledgeable, goes the extra mile to explain everything about the car. Things went smooth also because of good sales manager Mr. Ryan. No pressure at all, that was very important to me. BMW OF FAIRFAX HIGHLY RECOMMENDED

Uncovered oil leak and repaired it same day.

The BMW of Fairfax is an excellent dealership. Their sales people will work with you to get the best deal. I purchased my 2018 BMW X3 from Alan and he was amazing. Their manager, Feroz, is willing to go the extra mile for his customers. Please go here if you are looking for excellent customer service.

Everyone at BMW is always friendly, professional and responsive. They are organized and always keep you informed through the process. Shea always is the best! He is on top of everything and I always know my automobile is in great hands when he is handling my service and because of him I will never take my car anywhere else!

Excellent service. I’m so impressed with my experience. My service advisor (WK) was very knowledgeable and very helpful. Everything was done ahead of time given. I’m very pleased with my 1st experience at BMW Of Fairfax.

BMW of Fairfax always does a great job with service and I'd recommend anyone with a BMW to use them for service.

Just bought a certified 2018 X3. We were very happy with the service, professionalism and attention given by Nana. We are also happy with the car (after one week). The team made the process smooth and swift. Hopefully it's a great ride for years to come.

Service advisor was courteous and detailed-oriented. It is always a pleasure to bring my auto in for service at BMW of Fairfax.

Excellent customer service from Petr and Myriam.

Great experience with Sam H. at BMW Fairfax. He helped me through my decision to buy a new X3 and reviewed a lot of features and other vehicles with me that were available. He helped me get a great offer and then continued to help me after I noticed a scuff on my x3 when I got it home. Looking forward to turning to BMW Fairfax for service on my vehicle in the future.

Excellent experience, Alex Yakovlev had great follow-up from the initial meeting through the purchase and continued follow-up after driving the X7 home. He assured me he was there for any questions in regards to the vehicle after the sale as well as thoroughly covering the options and their use prior to my drive home. He continued to email and text to make sure everything was going great and to see if I had any questions. Financing went very well, a very competitive rate with BMW, Jaafar Soulimani was thorough, explaining the BMW promotional discounts and rebates and the insurance packages available. Overall a very pleasant purchase experience!

BMW of Fairfax had the deal painted on the windshield before I arrived. Too good to pass up. My sales person Alex presented the deal just right. Smooth and no hassle. Great job, Alex!! Bought the X1 as I was impressed with an Audi Q3 that I rented two weeks prior to purchase. I am a Beemer guy so researched X1 and went for test drive. The X1 handles and rides like a BMW. Good braking and lots of acceleration for merging on interstates. More bells and whistles than my 528i that I traded in.

Great customer service, competitive pricing on parts. It's my go to place for parts

Received excellent service at BMW of Fairfax, VA. Service advisor, Derrick Chambliss, was professional, highly competent and timely. The process of checking in and out under the current COVID-19 pandemic was excellent. Very sanitary and reassuring. Only one recommendation, following the blow dry, need a hand drying approach to courtesy car wash. Soap residue spots are otherwise left to dry on dark paint vehicles. Will return for future services. Many kudos to Konrad M. For running a great service center! Respectfully, Carl-Martin

The entire team from sales through finance ensured my re-lease experience was smooth and pleasant. The vehicle delivery was efficient and new feature review was particularly informative. I would recommend BMX of Fairfax to my fellow BMW aficionados as a preferred dealership.

I worked with Jordan on a new lease and had a great experience. My car was an order from the factory and Jordan was great with communication throughout the process. He made sure I understood what was going to happen and when, and everything unfolded just as he said it would. To cap it off, he coordinated everything at delivery to make that a fast and efficient process, which I really appreciated. Thank you Jordan and thanks to BMW of Fairfax!

Fast service, great communication.

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Purchased vehicle off of a lease and had dealership run it through the Certified Pre-Owned process. Dennis and Ferris made it quick and painless. This dealership and these guys are superior, and they're nice about it.

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Your service does good prompt work. However, because of a horrible experience with your body shop ( 6 returns) to resolve a tree limb on my roof I am very hesitant to trust your business." Use the full quote only per your request below

Serviced quickly while I waited in a comfortable areas.

I took my 2004 BMW princess for service and Dena Van took was very professional and took care of my vehicle. Great customer service and kept me informed through the process. Best service consultant I have interacted with over the past 15 years of doing business with Fairfax BMW.

Excellent service Indeed. Very smooth

We were looking for a specific car and flew in from Alabama. Erick Bautista was our salesman and exceeded our expectations. He was very knowledgeable and walked us through the process without making us feel hurried. The whole experience was seamless and we felt no pressure. Everyone was extremely professional and very helpful. We will be back.

Best place to buy a BMW

This is my second time at this dealership to service my BMW X1; in both times I was very satisfied with the facility, their customer service, the professional advisors, waiting area, waiting time and the quality of communication. The Advisors here have a positive attitude towards helping you Instead of complicating things. They welcome you with a smile and a (yes) or (i will find out for you) attitude. Both times here went smooth. I strongly recommend.

Prompt and professional service from start to finish. Sign-in was a breeze and the service advisor was helpful throughout the visit. The dealership offered a free carwash in conjunction with the free takata airbag service and was another representation of their dedication to their customers.

This is my 2nd time at this dealership; both were for service. In both times I was very satisfied with the facility, customer service, advisors, waiting area, waiting time, the quality of communication. I strongly recommend this dealership.

Customer service was great!

I purchased a new BMW from BMW of Fairfax today, and quite honestly it was the best car buying experience I've ever had. My sales advisor, Jordan Warnecke, could not have done a better job making the deal happen. We spoke over the phone, he knew what my goals were, and he made them happen with no games, tricks, or twists. I would 100% recommend him and this dealership to anyone looking for the Ultimate Driving Machine!

From the service technician, to the shuttle driver, and cashiers, you can count on quality, professional, and courteous service.

Here, too, another "Absolutely Amazing" experience at BMW of Fairfax. I worked with Erick Bautista (CPO Sales) and Feroz Naderpoor (Finance) to purchase my leased 2018 BMW X1 as a CPO vehicle. Both exceeded my expectations in every way. They turned my leased car into a true like-new CPO (with updates and other work at no cost). And they were transparent about warranties and maintenance (unlike every other BMW dealer I've worked with). Trust is everything. Erick and Feroz earned mine. Accordingly, I feel confident recommending BMW of Fairfax, and Eric Bautista in particular, to anyone looking to buy a BMW.

Excellent

Dena Van is my service advisor. I followed her from BMW of Alexandria. She gives impeccable service. I highly recommend Dena Van. She will take care of you.

Great Experience

excellent service excellent follow up on a n administrative matter with car

Elaine did an amazing job going over the maintenance needed to be done and gave a summary when my car was ready. She is the best!

Absolutely an amazing experience at BMW of Fairfax! I have owned BMW engineering for quite some time (currently a 2016 750) and have been servicing them at another dealer, bottom line I have been unsatisfied for years with the service at the other dealership provided. A close friend told me to stop complaining and drive a few extra miles to BMW of Fairfax; I can't believe I was worried about saving a bit of gas and time, because BMW of Fairfax completely turned my years of discomfort with services 180 degrees around with only one visit! Staff was super friendly, easy to work with, and most importantly educated and straight forward. So to the owner, thank you for upholding a great standard, it's clear that your employees want to come to work to make the brand we all love worth the money.

I was greeted and introduced to my service gentleman on time he explained what my car needed for service. The service was done earlier than I was told. My car was smooth and sanitised during Covid.

Elena Tanase is excellent service adviser, her explanation of the problems was clear, also response was delivered in very reasonable, short time.

I received outstanding customer service from all staff involved with my service request. Thank you!

Outstanding responsiveness & followthrough.

Unparalleled service and highly recommend! My Service Advisor was Shea and he was fantastic. He was easy to get in touch with, quick to respond, and was extremely helpful. Overall, BMW of Fairfax was quick with the diagnosis, gave me a loaner car free-of-charge while my car was in the shop, and worked with me on the price. I’ve been coming here for a few years now, but this recent experience has been by far the best.

good service...well-trained mechanics, speedy check-in; clean customerwaiting area

Always Outstanding service!! Hands down best BMW service adviser ever!! :-)

I was buying my lease out and the customer service was amazing.

Like many other companies BMW has digitalized many of their operations. I was able to have a diagnostic on line with all supporting documents (photo & even video), to decide which repairs I was going to authorize, and to pay on line. Excellent experience in this new pandemic context. Almost, contact free!

LOVE THIS DEALERSHIP!! I perform regular maintenance at this dealership. The staff consistently give excellent service. My goto BMW dealership!! The work is always done correctly and in a timely fashion, everything is explained thoroughly. Thank you BMW Fairfax! Can't wait to buy and service another X5 with you. M. Jawad

Robert was very professional, prompt and effective. Communicating all the details needed to be discussed. You are back on the road as quickly as possible.

My sales representative was Erick Bautista. He made my car buying experience the best I've had ever!! Mr. Eric was, fast, sufficient and on top of his game... he was so positive, I just knew I was walking out with my car. The whole process was one hour and half. Awesome ?

Konrad is a good service manager who will make sure customer satisfaction is achieved.

Great service they care about there customers!

I called after hours , and someone answered the phone and provided me with verbal information about the 2020 840i I wanted to purchase . They also scheduled an appointment for me to test drive the car. Within 24 hours , I had all of the information about the car including the maintenance history and the car facts. I arrived for my appointment and my salesman Mr Cavey was waiting for me and took me out for my test drive . He was patient and took his time to go over all of the features of the vehicle. Financing was very very easy and very fast . They are the best !!!

I had a great experience here. I had never purchased a BMW before, and Driton did an amazing job at helping me narrow down exactly what I needed. He and the rest of the staff were really informative and genuine. I never felt pressured to buy anything I wasn't interested in or didn't need. In fact, Driton was very transparent and secured some great discounts for me. I drove happy and in the perfect car.

The service was beyond expectation! Thank you for your continual excellent service.

it was a great first time experience the people there are so nice and the sales guy made sure that I was getting the best possible deal and never pushed anything on me and simply offered it and said that I am the one making the decision

Elena as always very professional, knowledgeable and customer focused. She took care of my car service quickly and efficiently. Well Done Elena and BMW Fairfax. José

Elena communicated what was needed, ensured our vehicle received immediate attention, and completed service on time.

Excellent service. Some issue with the rotors. Came everything under warranty. The agent was very responsive!

Had a problem with service, posted about the situation, management reached out and resolved it quickly. Can’t ask for more than that. Thank you!

Great costumer service, great staffs

Excellent customer service. But the issue on my car was not fix. I need to bring it back again .

You can count on Shea Lueder for excellent service. Great customer support.

Good experience this time.

My consultant gave me his full attention to my car service needs and made sure they are done perfectly and ahead of time.

Always great service! Rich Eccard best BMW tech in NA. Jessica great service writer.

Excellent service and professional relationships with the customers.

Very professional and helpful. They listen to their costumers' needs and concerns. They made you happy and satisfied Salwa

Excellent service. They are proffessional and helpful. They listen to costumers' needs and concerns.

Wonderful experience!!! I’m from Ohio. They made the process fast and easy. Love my new car!

Great people to work with. Made the out of state buying experience easy.

Very professional, patient, and knowledgeable. Took the time to address ALL my concerns and answer ALL my questions. Transparent and honest throughout making my purchase experience a good one. Thank you Driton and James of Fairfax BMW

Good experience. Timely and professional treatment.

I am so thankful for BMW of Fairfax for helping me get into new X6! It was out of stock and Jordan was great, he helped us look for one, got it delivered on time and made the entire process seamless! Looking forward to our continued business. Thanks team!

Always a pleasant experience with the personal at Fairfax BMW.

I worked with Margaret through email and Karim in person (unfortunatelyI can'trememberthe finance director's name at the moment). The process was easy and all of the staff were friendly and professional. One of my beat car buying experiences yet.

I found the car I wanted on their site, test drive and bought at an exceptional rate. This entire process as simple and easy from beginning to end.

Great service, they explained well what was going on with my car and what to do to get it fixed in timely manner thank you for the service

Easy transaction. Staff was friendly and helpful.

Jordan Warnecke did a great job of answering our questions and explaining features of the BMW that we ultimately purchased. Other staff were also helpful and friendly

Friendly staff and delivered on time

The salesman Nana and finance manager Feroz made the car buying process extremely easy. I got just what I wanted (and more) at a fair and reasonable price. This was the best car buying process I’ve ever experienced. I will definitely go back when ready to purchase again and recommend anyone to visit this dealership to purchase their next car!

I have purchased vehicles at this location since 2001 and the service and auto body shops are very good and very responsive.

Outstanding customer experience every visit at the Fairfax BMW.

Danika is very helpful and attentive to the needs of the customer. She keeps the customer informed.

Excellent

Great communication, friendly reception. Thank you Dave

We started working with Service Advisor Elena Tanase today, and was much impressed with her professionalism, courtesy and friendliness.

The service to my electric BMW today was efficient, fast and safe, with adequate protocols for the current pandemia.

Great place

I was experiencing failure of my X3’s battery, I immediately brought it in and Mark listened to my observations, checked me in and was prompt to notify me when the diagnosis was ready. He honored a coupon from another BMW service center. All in all a very satisfying experience.

Used the online buying experience. It was very easy and I ended up with a great car at a great price

Fast and efficient as always. Mark Stout did a fine job.

Easy to schedule an appointment. Extremely professional and quick drop off. My advisor, Shea always treats us like VIP’s and handles all of the issues with my car quickly and perfectly! I drive from Maryland because of the exceptional sales and service departments! It’s worth the drive!!!

Best experience I’ve had to date. I’ve had a terrible time at BMW Alexandria - the worst service department I’ve had to deal with. BMW Fairfax is completely different. Professional staff and very quick turnaround. I will get all my work done in your location.

Very friendly, prompt, and have the best snacks.

Amazing experience Karim killed it with the customer service

Outstanding sales agent support. Efficient, trustworthy and fair. Goes the extra mile to ensure the buyer’s comfort in making the best possible purchase decision, with no pressure or stress. The outcome was a confident purchase thanks to the agent’s integrity and empathy.

good prices for a dealership and friendly service

With this being my first BMW, I did an extensive amount of research into the BMW dealer Service departments before taking my new X3 M Competition in for repair. Based on my research, BMW of Fairfax was the clear leader in the Northern VA area, so decided to give them a try. From the first point of contact, calling to make the appointment, to the last touch, BMW of Fairfax Service, and my advisor Shea, were phenomenal. I was treated extremely well, kept updated on the status of repairs with excellent communication, and trusted my vehicle was being treated with care. Most importantly, the complicated and in-depth repair to my new vehicle was completed right, the first time. No multiple trips back and forth, no rush job service. After I picked it up, Shea even reached out to me to check on the vehicle. This experience truly lived up to the luxury car experience. I can’t recommend BMW of Fairfax’s Service Department enough. Huge thanks the Shea and the team.

I have been using BMW Fairfax for the service of my BMWs since 1995 with my recent visit being on 10/2/20. My service advisor, Frankie was absolutely fantastic to work with. She greeted me as soon as I drove into the service bay and reviewed my issues for the visit. She was professional, courteous and very efficient. After the service technician evaluated the car, Frankie called and reviewed in detail the issues and costs associated with the repairs. She is very familiar with the mechanics of the vehicle. I would highly recommend Fairfax BMW Service and Frankie!

Thank you Emily in service department for your constant updates on my car in a timely manner! You are great at what you do!

Everything was simple and well explained. The sales and finance reps I worked with made it a great experience.

Service was fast and efficient. The service attendant was very polite and knew exactly what to do.

New service associate but still 4 star, 10 out of 10 service. Great job Shea

Overall, I had a fantastic buying experience. I was originally going to purchase a 2020 330xi from a different car dealership. However, while price comparing the competing offer, I was contacted by the sales team. Tianna Dawson did the initial outreach and was very responsive pricing three different vehicles. Following my detailed request for more information, Maryam Malikyar was extraordinary. She was transparent and very detailed in the negotiation process and is the reason for my purchase from BMW of Fairfax. After finalizing the deal on paper, I arrived at the dealership for a test drive and was immediately greeted and offered refreshments. I worked with Brian Markulin in finalizing the trade-in and financing of the new vehicle. Brian assisted me on the test drive and set-up of the car; even taking a break from his dinner to transfer my license plates. Honestly, this was the most transparent and honest car buying experience I have participated in and am highly impressed with the BMW of Fairfax team.

I have a new service representative, Mr. Walid Khalil and he took care of my vehicle this weekend. All I can say is Wow! Walid took care of my car the way I do! He was thorough, patient, and very sincere in his engagement. I consider him the standard of excellence and hope his attitude and professionalism are core-competences of the team. Much thanks and appreciation!

Henry did a great job keeping me informed on the progress of my car repairs. I am very satisfied with the work.

I am very satisfied with Fairfax Service Center. They have provided excellent, prompt service especially Mark (technician). I highly recommend this center for all my car service needs!

The best place to buy a car! Very helpful and customer service beats all other dealerships.Petr is a very nice guy and there for you to walk you through every step of buying a car.

As was our experience in the past, our recent purchase of a new BMW at BMW of Fairfax was smooth without any high pressure sales tactics. The sales representative was extremely professional, paid close attention to our wishes and provided the most useful ideas to assist us in achieving our objectives. It was a most pleasant car buying experience

If you ever shop here, ask for Nana, he’ll take care of you. A humble, honest and kind salesmen, we knew the service given was top class. Pricing here is pro-consumer as well. I will be purchasing my next BMW here and I’m recommending this dealership for anyone living in the DMV area

We purchased a BMW X3 plug-in hybrid from BMW of Fairfax. Our client adviser was Alex Yahovlev. Alex provided excellent, patient service. We ordered the car from the factory, and he gave us frequent updates on progress in filling the order. On delivery, we helpfully put our personal data and preferences into the car's computer. That saved me a great deal of time and effort. We recommend Alex highly.

On Friday, Sep 25, I had my car serviced at BMW Fairfax. Derrick Chambliss was my service advisor. He was very pleasant, knowledgeable and helpful. Excellent stress free service. BMW - don't let him go!!

Excellent service and support and Frankie Johnson is outstanding and the absolute best service manager! Their mechanic Dale is brilliant and has magic hands!

Frankie was excellent. Called me right away when the car got dropped off - it hit a pot hole on I-395 at 65 mph and blew one of the run flat tires so had to be towed. She kept me up to date and arranged for a courtesy vehicle pickup vice me having to take an Uber.

Excellent service on my bmw always. Uber me home and back for pickup! Best bmw service center in the DMV in my opinion! Please give them a try, you won’t regret it. Been dealing with them for 3+ years.

Had an amazing experience with my new BMW purchase. My salesman Erick Bautista was great to work with and made the process very easy and stress-free. Would definitely recommend!

From the time we walked in the door, we knew we were at the right place. We were not planning to buy a car...our goal was to test drive a few vehicles to see what the next purchase would be this fall. However, we ended up closing a deal with Abed Abutaa at BMW of Fairfax yesterday. The staff there was amazing. The young lady at the front desk was warm and inviting. Then we met Abed...he was extremely knowledgeable, patient, kind, and eager to provide top notch customer service. I felt like all of the details and information was "up front". I am excited to do business with this dealership in the near future. It was one of the BEST car buying experiences that I have ever had. Thanks Abed and Jaafar!

Derek is by far the best sales rep I’ve ever had at any BMW service center!

Very friendly, helpful and knowledgeable staff. It was a great experience.

From my Service Advisor David McNeil to the mechanic Robert Ludakis, everything was top notch.

Walked in without an appointment but within a couple minutes I was behind the wheel of the car I had come to see. They gave me a good test drive and my salesman Alex was very knowledgeable about the vehicle. He was very helpful in explaining what to expect from the car. He gave me plenty of time to get a feel for it. I never felt pressured during my time there. The sale went smoothly. Everyone was friendly and all the information I needed was presented clearly. This was one of the best car purchase experiences I have had and I am definitely pleased with my new (used) car.

everyone was pleasant and work was done well.

Had great experience buying a 2021 M550. I had been researching cars for a few months and that was my #1 choice. But, I had a leased car (another brand) with several months left on the contract. Alex Yankolev helped me to arrange a deal to trade in my leased car and get me into an M550 sooner than I expected. He also did a great job finding one that met my wishes for options and walked me through preliminary setup very efficiently.

Best Dealer :)

I had a full service oil change done and would have given them a 5 star had the very next morning my coolant level warning light came on. I added it myself but was told all of my fluid levels were checked and topped off with the oil change. Minor but concerning.

I recently purchased my first car from BMW of Fairfax and I couldn't have asked for a better experience. Everyone was very helpful and kind throughout the entire car buying process. They even put a big bow on the car for pictures.

Good place but they forced me to buy many extra warranties

Karim was an excellent salesperson. He listened, showed us everything we wanted to see, and was knowledgeable about every vehicle. He showed us many features and went the extra mile to register us for the online updates and app. He was extremely patient and not the least bit pushy. I felt he was very honest and cared that we had a good experience.

Petr was an amazing dealer as soon as we walked in. He knew exactly what I wanted from the moment I vaguely described it and was able to find my dream car.

Very informative from the beginning process until the day of my new car delivery. Mike Navidi and Zen Mani were excellent. It was a pleasure. Thanks, Mr. Robert E. Register

Professional and efficient service.

Best service experience I’ve ever had. Ask for Derrick! He will look after you!

Shea Lueder was fantastic! One of the best service advisors I’ve worked with in many years. He was thorough, efficient, friendly and perfectly represented the dealership. Please hire more people like Shea!

This was a yearly “check up” for my 6 year old X5. And Again, the service was Excellent and efficient. Shea is my service advisor. He kept in touch with any change from the initial write up to text notification when the vehicle was complete. A loaner was scheduled and was ready after my vehicle’s write up was complete. Thank you Shea, and BMW Fairfax Service department.

GREAT service

Excellent service. Elena was very kind and she explained me everything what I needed to know.

Bought my first BMW today! i love it! Very happy! Highly recommended to Jordan Warnecke !

Arrived at the Service Department and was met immediately by a Service representative. She was courteous, respectful and efficient. She completed the paper work within 2 minutes and the car was on its way to the technician for service. The job was completed within 90 minutes, the car was washed, and I was on my way home. A job well done.

Shea was attentive to my needs and kept me posted on the progress of my repairs.

Very professional and efficient

Shea was a pleasure.

Excellent service experience with my advisor Mark Stout!

My service advisor, David, went above and beyond in taking care of my car needs from the moment I dropped my car off to the time I picked up my car. Highly recommend Fairfax BMW.

We have several BMW dealers in our area. But this one worked harder to find the right car for me and sold it at a very competitive price. The sales person also knew a lot about the cars he was selling.

I had a great car buying experience with my client advisor, Alex Yakovlev. He was very professional and thoroughly explained every major component of my new BMW 3 series automobile. I would definitley buy another car from Alex and would highly recommend him to my friends and colleagues who seek a new car. Thanks, Alex, for your help! You are highly motivated toward customer service. Ray Francis

I had a great car buying experience with my client advisor, Alex Yakovlev. He was very professional and thoroughly explained every major component of my new BMW 3 series automobile. I would definitley buy another car from Alex and would highly recommend him to my friends and colleagues who seek a new car. Thanks, Alex, for your help! You are highly motivated toward customer service. Ray Francis

Yes, I mean BMW as a whole, not just the Fairfax VA location. He's always taken good care of my car and been super supportive and flexible with me as well. My ex-husband and I have gone through numerous service managers, but Shea has been consistent in his support overall. Highly recommend!

Inconsistent with prices. Some days servicing your car will be more expensive and other times some oil change or something will be less. Not sure why so inconsistent. It’s almost like some months the electric bill was too high “so we gotta charge more” weird I want to make amend here, I spoke to the sales rep later that day and let my thoughts out, in result they adjusted my price and made sure everything stays consistent that's what we expect as a customer. They listened and made sure we were on the same page. Thank you BMW Fairfax! As long a I own my BMW M6 I will always be coming here because of what you all represent

Amazing staff at BMW of Fairfax Service Department. They are fast professional and work hard to get the job done!

After dropping my 2016 M235i off with the Service Manager (Shea Leuder) to get new tires and a new charge pipe, I was offered a loaner car or a complementary Uber ride home right away. Shea was really friendly, professional, and communicated with me throughout the entire service process. The next day, he notified me that my car ready to be picked up. When I got there and after paying for the service, I was waiting for my car outside for almost 30 minutes (it was a busy Saturday); however, Shea saw me as he was holding his lunch in his hands and getting ready to go on break, he asked me why I hadn't gotten my car, he put his food down and personally went and retrieve my car for the "ready" line. Shea Leuder is definitely one of the most valuable assets for BMW of Fairfax. He made my entire experience there great and unique! Car is running perfectly.

Great service, prompt, efficient and professional. David was exceptional. Thanks!

Customer service from Frankie was excellent! We communicated via email/text regarding options for service and other questions I had. Her responses were always quick and informative. Service on my car was performed on short notice and finished as promised. Very happy!

Thanks BMW of Fairfax for your dedication and service. Really appreciate your help Asad Khan. Keep up the good work team..

Very professional and friendly. Answered all of our questions and found us a car we love! Thank you, BMW of Fairfax!

Ian was great and so helpful getting my car in and fixed quickly!

Everything was great - easy process and I love my new car!

I had an awesome experience shopping for my fist BMW. It was a bit overwhelming at first, but Brian helped me narrow down what I really wanted. Then he did everything he could to track down and obtain that perfect car for me (even when the other dealership played hard ball). Very happy with my purchase!

Our service advisor Shea was great!

If you are in the market to get a BMW, this is the best place! There are a few things that really set this dealer apart from the others. First, they have the best pricing in the area. I did a lot searching and always found myself coming back to BMW of Fairfax. Second, the staff is great. They always greet with a smile and always have someone to help you out. They don’t pressure you into impulse buying which I find great! Finally, they will work with you instead of against you. Before coming here, I tried a few other BMW dealers, simply because they were closer to me. I like to crunch the numbers ahead of time to really understand where my money is going. When presenting my figures to most dealers, I was met with resistance, they were unwilling to budge or even come close to making a deal. Even when going in person. When I reached out to BMW of Fairfax, they confirmed what I calculated was accurate and was willing to make a deal BEFORE I EVEN WALKED IN! Upon arrival, I was received by Abed and I HIGHLY recommend scheduling an appointment with him. He is knowledgeable about the cars, honest, patient, relatable and easy to talk to. He will help you get the best possible deal! He helped me find the car I wanted and then made the deal quick and easy! He would text or call me to keep me in the loop of what is going on with the vehicle. Even after the sale, he reaches out to me to make sure that my BMW experience is perfect and is always available to answer any questions I may have for him. BMW of Fairfax was the place I got my first ever BMW and I plan on going back! My wife’s lease is ending soon and will probably head that way for her too!

Excellent experience buying my second car at BMW of Fairfax. My first time experience was with the new car and now i bought a used car. They say sequels are bad, but not at BMWFFX. I really enjoyed working with Petr and Maryam again. They both catered to my needs as a client and got me out of the dealership as quickly as possible. At some points, I felt like they were kicking me out, but I know they wanted to demonstrate their speedy service. You won't make a mistake buying a car from BMWFFX. All thumbs and toes up!

I am thrilled with the excellent service I recently received from BMW of Fairfax. I limped into the service lane on Saturday Aug 22 with an ominous rattle in the left front wheel. Master technician Robert Lolakas diagnosed the problem as a broken axle, explained it to me in depth, and executed a rapid difficult repair. My 15-year-old 325xi now runs like a new car, which makes both of us very happy. Kudos to Robert and the entire professional service team. A++

My car buying experience became a breeze with the expert assistance of salesperson, Alex Iakovlev. He was most knowledgeable and left no question unanswered, but at the same time he was patient and did not put pressure on me. I feared that buying a car during COVID would be difficult, but with the help of Alex, the process went very smoothly. And I got a great car!

Was given two different prices but the service agent honored the price. Most I was very happy with the service rep who wash the car and drove up to the curb very professional and polite. Thank you and keep up The good work.

Got the break in service done for my X3 M with none other than FRANKIE JOHNSON! She is always making sure that I’m well taken care of.

Last week I bought a car at BMW of Fairfax. My salesperson was Alex Iakovlev. He was so smart, polite, and patient and put no pressure on me in any direction. No question went unanswered. Buying a car during COVID could be a stressful experience, but with a great salesperson, the experience was a breeze. Thank you, Alex, for helping me through this car-buying process.

Danika is an excellent human and a great representative for BMW. My experience was impeccable. I am grateful and well pleased. Thank you!!!!

Buying a car during COVID was a different experience, but my salesperson, Alex Iakovlev helped to make it seamless. Alex was so smart, polite, careful and patient, and answered every question I had in detail. His support during this process was invaluable. And now I have a great new car!

Why BMW of Fairfax is a reputable and positive dealership and repair destination is because of their caliber of people. Specifically Customer Service agent Jonathan Perricelli. Jonathan was extraordinary in the amount of time, energy and work he put into my recent repair issue when I brought my BMW in for a question about a tire leak that turned into a larger then expected issue with the tires. Jonathan spent a full day and a half going above and beyond his scope of duties in an effort to make a wrong situation right for me. He is a winner, professional, communicative, hard working and follows through on his word. I cannot say enough positive things about his work ethic and his over the top attitude to help and service his customers. Such a credit to Fairfax BMW. Thank you Jonathan.

BMW of Fairfax is truly a great place to buy a car. Ditron, our sales representative, was professional, polite, knowledgeable, and went out of his way to take care of us. The entire process from selecting a car to buying it was easy, there was never any pressure, and everyone at the dealer was extremely helpful and polite.

Great job thanks, very organized and fast service I brought my car to them at 2:00 pm and it was ready and clean by 5:00 pm.

I bought a pre-owned, certified 2017 BMW 330i. The cost of the car was below what I expected and the mileage was under 30,000. The sales rep was friendly, informative and definitely not pushy or overbearing. The finance person was the same.

Great job. Found problem right away. Gave me a loaner. Very happy with the work.

You have a great salesman and serviceman. Outstanding!!!

Short notice appointment, accommodated accordingly. Service advisor, Shea Lueder squared me away. Very professional and polite! Thanks for the great service.

Karim helped us throughout the car buying experience. He was excellent throughout the process and we are already planning on using him in the future. The car was in excellent condition and looked great! We are thrilled with the purchase.

Very attentive service providers. The staff is excellent?especially Shea! Quality of care, attention and cleanliness are exceptional.

my first time to this facility . Crowded reception area and took a long time to be greeted but assigned service advisor was great.

Hassel free. I encountered great salesman. Filling of the application was made easy for me because the finance agent completed the forms for me. All he needed was my signature. The sales person saw that I did not face any pressure to get my tags and registration right on time.

We have only recently moved to Fairfax Va area and two of our BMWs have needed attention for either service or repairs. Derrick Chambliss at Fairfax BMW has provided OUTSTANDING service and guidance with each visit!! He is the most professional, knowledgeable and attentive service professional we have ever encountered! Our experience each visit was seamless and amazing due to Derrick! His communication skills, attention to detail and patience in answering all of our questions was exceptional each time!! We could not be more pleased! Derrick should be the industry standard in customer service! 10/10!

Good service that I trust my BMW 335d with!

This is my second purchase at this dealership and I am very pleased with the service. Dennis Tabligan has worked with me both times and I would highly recommend him. Bought a hard to find 2020 X3 for my wife and we couldn't be happier.

Fairfax BMW worked with me when I was in a very difficult position, stranded over 50 miles away with very few options to not just get myself and Niece to safety but what to do with my car. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my car could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the BEST!!!!!

Fairfax BMW worked with me when in a very difficult position, stranded over 50 miles away with very few options to not just get myself ad Niece to safety but what to do with my care. Through the manager at BMW of Silver Spring (Joe), Shea Lueder was Johnny on the spot -- Shea quickly worked with Joe made space to ensure that my care could be assessed as soon as possible and got me a loaner. Shea was so supportive and within less than an hour, he was able to give me a diagnostic assessment and what work needed to be done. Whatever you do don't let Shea go -- he is the the BEST!!!!!

The service department does a really good job taking care of its customers. I took my vehicle in for 1200 mile break-in service. When my vehicle was ready, my service advisor explained all the work that was performed. I recommend that if you own a BMW, you should consider going to BMW of Fairfax to service your vehicle.

My service advisor was perfect and Robert isn the best mechanic!

Great service, especially from Emily the service advisor that assisted me very informative and timely repair. Only thing I wasnt thrilled about was the removal of the coffee machines :(

BMW of Fairfax was great to deal with. This is the second vehicle that we purchased from them and Dennis Tabligan, our client advisor on both occasions, was extremely helpful.

If you are FED UP with multiple trips to your dealer to get your vehicle diagnosis correct, look no further! I used to go to service at BMW dealer I purchased from...they were horrible and arrogant. Fairfax BMW?s Mark Stout is professional and will do whatever is needed to get your vehicle running like new! Put off repairs due to the virus and finally took in, fast and fair estimate for my repairs. Thank you Mark, stay well.

First purchase at BMW of Fairfax. Superb customer service and competitive pricing! Highly recommend this dealership!

I had a message come up on my dashboard that a tire had low air. I was able to schedule a late afternoon Friday appointment same day. I arrived at 4 pm left by 5:45 pm. I was also able to address my pending maintenance scheduled for next month.

After 3 unsuccessful attempts to get the defective air bag replaced BMW of Fairfax is the only dealership who took the time to explain the glitches that were making it a challenge. Carolyn and Josh were outstanding and live up to the high standards of BMW service.

Great customer service. Sales staff is knowledgeable and professional.

I just service my 7 series from BWW Fairfax!! Best place and best customer service I will definitely go back again thanks Mansoor Muzaffar

Nana Mensah is an extraordinary person. He provided a level of service for me that was unlike any other. I give him the highest recommendation possible for anyone looking to purchase a new car.

Just got some maintenance done and they cleaned it up for me, and picked it up, and brought it back. Very satisfied with the service!

The service team is top notch! All people I interact with (most recently Danika) are always kind, polite, professional, and do their best to get your car in and out of service as quickly as possible.

I would recommend Michael because he stepped in for the other salesperson who I dealt with at Farifax BMW who was not helpful. I also found other associates to be rude and dismissive. Although I purchased a car, it was as if they had sized me up and did not think I was really on the market so they couldn’t be bothered. Even on the day I came in to pick up the car, one salesperson was extremely dismissive, All that said I used and online rep to help me through the process of getting to the car of my choice and it is awesome. Michael made it quick and he was through. The paperwork guy tried to sell me lots of add one. I don’t mind because it’s his job. However, once I said no we still had slot of conversation about it. Annoying because I am busy and wanted the quick process, like what Micheal has offered. I would use them again because they are local and have a good selection. This isn’t the same feeling I had at other dealers though. I haven’t had the overall feeling of being dismissed. They should work on that. Kudos to Micheal.

My service advisor Danika Clark was very polite, knowledgeable and friendly. I would recommend her to my friends and family.

Good customer service . Derrick Chambliss Is the best. I had some issue but he solved it very politely.

As always, they were professional, courteous and even showed me pictures of other needed repairs, which I was able to schedule for a later date. They did what I asked them to do, and explained it in full. Car was returned to me sanitized, washed and vacuumed.

Purchased a new BMW X5, Brian MARKULIN who provided excellent customer service, very professional and knowledgeable. I highly recommend Brian if you want the full BMW customer service experience.

Shea always treats me right, I?m very satisfied! Thank-you! 10, 10,10.

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite. He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Price and Service were awesome

My whole car buying experience at Bmw Fairfax was outstanding. I drove two hours to pick the vehicle up and when I arrived the salesman Michael, greeted me at the door and was very polite He had his mask on which made me smile. I was Trading in a vehicle and they gave me max dollar for it. Once I got back to finance I was flawed, everything was ready, there was no pressure I given a better percentage then what I was quoted. The establishment was very clean and everyone had on a mask. I like to thank everyone who helped me at BMW Fairfax and if I ever need another Bmw I will return.

Mark Stout is the best Service Advisor for anyone needing service on their BMW

Took vehicle in for annual maintenance and for safety and emissions test . Was meet promptly by Danika since regular rep was not available. Danika was very professional and through on what was to be done.

I've purchased many vehicles over the years and have dealt with many sales people. James Duerbeck, is at the top of my list for overall customer satisfaction. The purchase was seamless, my time at the dealership was minimal, James respected my wishes for an expedited process. I highly recommend James Duerbeck at BMW of Fairfax.

Exceptional! Sam was so professional so is who helped us with this purchase. The process was quick smooth and straightforward. Can?t get any better.

Always up front and professional. Friendly and expedient.

Excellent service, loaner car, even replaced battery in my key

Sam is awesome! He?s professional, proficient and very friendly! Buying process is quick and easy!

Everything was great except for the length of time it took to get me a loaner vehicle.

Sam was great to work with. I had absolutely zero issues getting the deal done. Farris made sure the closing process was smooth and painless

Petr asked me to fill out all the forms and provide required info several hours before my appointment. When I arrived, everything was ready. I was expecting the usual 2-3 hours to get my new vehicle, but I was in and out in just over an hour. Every car buying experience should be like that!

Derrick Chambliss did an outstanding job with my 1st years maintenance on my 330xi BMW. It was finished in record time, washed and vacuumed and I got a loaner car. The BEST part was I left my Bose Earbuds in the loaner and didn’t realize til I was already back home. They searched and within 15 minutes they were located and I picked them up. Excellent service. We won’t go anywhere else. Thanks again, Derrick

Very happy with our experience buying a CPO 2017 BMW X1. No hard sell, not stuck in the dealership all day. Working with Jude was stress free.

I?ve been dealing with this dealership for over a decade. The entire process is handled in an exemplary fashion. I?ll continue to buy through them.

If you're buying a car make sure your finance person is Firooz he goes above and beyond the call of duty to make sure everything is taken care of every detail that you need is done even the ones that you don't know you need. He is truly a gem. Now that's what you call customer service.

Exemplary technical service provided by Master technician Robert Lolakas and logistical support by Jonathan Perricelli. Very pleased with their professionalism and attention to customer's needs.

Really appreciated the quality service, attentiveness and comfortable environment. I?m new to BMW and love the treatment thus far.

Incredibly responsive. Car was towed to their service center around 2:30 pm. All the work was completed by 5:00 pm. AND they provide valet delivery of my car!

BMW of Fairfax provided excellent customer service. I would highly recommend it.

Service rep met me as I pulled inside the air conditioned garage entry. She had my service information from my appointment request and quickly talked through the options. She escorted me to the loaner desk and I was soon on my way as the dealership inspected the car. I got a call about 2 hours later explaining the diagnosis and outlining my service options. I gave my authorization for the selected repairs and received another call when the work was complete along with a text from the service department. Drop-off of the loaner and pickup of my repaired car was similarly smooth.

Abed is an excellent consultant. Very knowledgeable, friendly and helpful. I will recommend all my friends to come to Abed and Fairfax BMW. Everyone there was very friendly and helpful. The facility was very clean and nice.

Great and friendly staff. Got the maintenance done without lifting a finger. Big kudos to Elena T., our service advisor. She’s patient and willing to help always. Great team!

I love this dealership Jude was AWESOME and everyone else were great as well I will be back for my next BMW!

Ms Clark was attentive and professional throughout the service.

I need my oil chang and I didn't schedule an appointment but I was able drive up as a walk in. They got my car as soon as I got there and completed the service, a long with detailing the inside and outside of my X3, amazing job all the way around.

The service representatives always keep me updated on the progress of my car and they are always friendly when they greet me. I love how this facility goes out of their way to make sure the customer is satisfied.

Excellent experience with Mark Stout as Service Advisor. He was professional and pleasant. Mark informed me when my service was completed and had my car waiting.

This is my second time purchasing a car at Fairfax BMW. I keep coming back because the overall experience is great.

Quality care. Knowledgeable staff. No pressure or hassle.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

Erick’s customer service was top notched. He was knowledgeable, showed a genuine interest in my quest to purchase another 3-in-1 automobile, and he didn’t quit until I was happy and comfortable in my purchase.

I had my X4 in for service and everything went fine. The wait time was as expected and the service was completed satisfactorily. All my service appointments at Fairfax BMW have gone well.

My service representative D..Edwards was awesome! Very knowledgeable, kind , and professional. She made my wait comfortable and check on me often. Great Job D.

I really cannot say enough great things about my experience at Fairfax BMW. My sales rep Arben Vila was extremely helpful, knowledgeable and most of all a pleasure to work with. He answered all my questions and genuinely offered me the best advice for my situation. I never felt pressured and most of all he made me feel like he was there to help me and also look out for my best interest. Arben explained things to me and looked into various options to help me find the right car, he took the time to run numbers and give me different options to see what i felt comfortable with. James O'Brien was my finance manager and he was also a pleasure to work with and got me done with the process super fast. To top it off Mike Walker the GM at BMW is like no other, i honestly cannot say enough great things about him, he made this deal happen for me based on what i was looking for and the price range i wanted to stay in. Mike is truly amazing and one of the best GM's I have ever come in contact with at any dealership, he really goes above and beyond for customers and while i was there i also saw how great he treated his Staff! Mike was hands on and very involved throughout the this process, something you don't really find and that truly makes all the difference. This was amazing customer service and hands down an amazing experience, i will be back to this dealership for my next car!! Thank you Mike, Arben and James!

excellent service especially the service advisor. Car was finished on time and delivered clean.

The shop was very clean. Service Advisor Danika Edwards was extremely polite and incredible helpful.

bought my first bmw I was the last customer and they were closed they were kind and courteous and I thank you even though they could of been home with their families they took the time to make sure I had a good experience thank you again

Brought my 2014 238 xi BMW into Fairfax BMW late on June 8 when the engine light came on even though the systems showed the oil level and other maintenance indicators as normal. Mark Stuart, my service advisor, said "it's probably the thermostat." I was expecting a hefty bill. Mark then told me that my warranty had been extended and it may cover all my costs but he would need to do a detailed assessment. He gave me a cool 2020 BMW 530 xi as a loaner (great marketing approach). He called on June 9 to say "your car is ready for pick up, and no charge." WOW! Outstanding customer service. Makes me want to buy another BMW and have it serviced as Fairfax BMW.

Great service plus discount coupons for the work performed made this a very good experience. My car (328 ci) is 21 years old and still performing like a youngster. I attribute its continued performance to the years of service by BMW of Fairfax and their very capable and professional service managers (i.e., Lazlo and Frankie) and service technicians. Thank you!!!

Nana Mensah and the finance officer are exceptionally fantastic

Experience was awesome. Jonathan was very friendly, professional and helpful.

Excellent service as always. Service Advisor (Jonathan) was totally phenomenal. I totally enjoyed the fact he was very transparent with the work that needed to be done. Introduced me to the mechanic (Dan) who worked on my car. Kept me updated all the way through the process. Work was done in a timely matter and work was completed when promised.

Need your BMW repaired? Do to Frankie Johnson at BMW Fairfax! She is the reason why I go to Fairfax BMW. She is amazing and I highly recommend her.

I had a great experience with the Fairfax BMW team. Eileen Forrester set up my appointment, and my car was ready when I arrived. My sales advisor, Erick Bautista was excellent. He was knowledgeable, professional and made the sales experience very easy. I felt i received a good value from my trade in and was out the door in about 2 hours. An issue with the TPM system came up (pressure sensor needed replacement) and Erick handled that very quickly. I received a loaner and picked up my car the next day. All at no cost. Overall the experience was very professional and I'm extremely happy with my X6!

Excellent customer service! All expectations were met.

Absolutely outstanding service. They provided a safe, clean and professional atmosphere during the cover-19 crisis.

It always the people that make the company; James is the one of those folks that make the experience that people come back for, this is my second experience working with James and I was referred by Frankie From the Service department, these individuals communicate very well and make the experience exceptional, and both of these employees know your products, more importantly that know what is important to the clients, fast efficient and respectful the needs of your clients.

I could not have been happier with the level of service and the professionalism that I had with this experience. My customer care rep Shea Lueder, was outstanding. Very communicative and very helpful. I would not hesitate to bring my car back to BMW of FFX for service.

First I need to mention how professional my service advisor David Mcneil was, he was very very Professional, polite, patient and precise. He greeted me with respect and integrity. My experience at Fairfax Bmw was excellent. I’ve owned BMW’s for the last (10) years. I can honestly say this is the best Service I have ever received from any of the dealerships, all with the service I received from Fairfax Bmw when I purchased my Vehicle. Unlike other dealerships in the Maryland area Fairfax honors all of their promises and warranties. They provided me with a loaner vehicle without having to place a 250.00 dollar hold on my credit card. They dId not bait and switch or try to recommend services that are not needed to get more money from The consumer. I had no back and forth with the advisor with what was going to be done with my car. This will be my dealerships going forward for any and all sales or service related issues. Once again thank you Fairfax Bmw for the outstanding customer service that I received today. CUSTOMER FOR LIFE M Houston

Danika, was able to eliminate the insane charge of almost $90.00 for a simple 1 minute job of replacing the rear Tag light and only charge me for the part, which was $8.00, in order to pass registration inspection. Appreciate the common sense,

Purchased a new car from them. the experience was a pleasure and I will return to purchase my next car. Alex the client advisor was excellent, really nice to work with.

Mike Walker the top notch General Manager, Ryan Jones a great Sales Manager, and the greatest of all time Salesrep Jordan Warnecke. Thank you for helping me get my first BMW. Your team is the best. Everyone please take the time to work with these gentlemen, you wont be disappointed!

I highly recommend this BMW service center. I needed a few things done on my M2 and Elena was beyond fantastic! She triple checked everything, gave me sound advice and kept me updated throughout the entire process. When it came time to pick the car up, she saw me waiting and instead of waiting for the tech to bring my car to me, she ran and grabbed it herself. Phenomenal customer service!! All the fixes were expertly done and speedy too. The facility itself is clean and well kept with friendly faces. This will definitely be my go-to service center from now on.

Very friendly and professional staff while following strict safety protocols throughout the service center area outside and inside the shop. David was very attentive and professional while dealing with me. I always bring my car for servicing to this BMW store/garage/service center or whatever you call it.

Derrick Chambliss was top notch with professionalism and communication during my scheduled recall service. BMW service is not cheap, but care is required with an M3.

Excellent buying experience. Salesperson was attentive, thorough and followed through.

Customer service was excellent, but the car has been problematic.

Customer service was excellent, but my car itself has been problematic for the past couple yrs.

Overall good customer service. Knowledgeable on the correct repair was required. They reached out to me on a recall.

Upon researching my VIN an outstanding recall was found. I brought my car in as scheduled and they found my car to have been a casualty of the recall. A new PVC heater and intake manifold need to be replace. It was done at no charge to me and on time. Thank you

During this time of shelter in place I appreciated BMW of Fairfax offering to pick up and drop off my car for servicing. They really adapted to customer needs, thank you

Outstanding service and parts staff. Professional, friendly and always up-front with issues and costs of repair.

I have been a customer since 2003 and have always had a terrific experience in every aspect from buying to service and this is my 4th car purchased here

Valet service was very convenient especially given the social distancing regulations. Very friendly and excellent work.

Best pricing available. No haggling, back and forth, good cop bad cop and "Let me talk to my sales manager." I was able to do everything from home. No pressure. Thanks!

Service was quick and easy, Mark is very knowledgeable and kept me in the loop on my service. Highly recommend!

BMW of Fairfax ...checked my Alpina B7 bumper to bumper. They have been servicing my vehicle since 2017. There was nothing found to be fixed or adjusted or repaired , well they did replace the windshield wiper blades. I was not surprised, after all it has been there level of quality service that keeps my 2014 750i xDrive the ultimate driving machine. Ask for Master Technician Robert Lolakas ...

Derrick Chambliss (service advisor) was very kind, attentive, and had my car ready in an hour.

I took my M240i in for its first service to BMW of Fairfax. They did a great job and went to great lengths to make my visit safe and secure.

Shay is the best service advisor on the US. I suggest him for upper management

I purchased a used X3 from BMW of Fairfax. My dealer, Karim can read well what I need and is very kind. I?m very satisfied.

The sales staff at BMW Fairfax, especially Alex Yakovlev, was excellent. He answered all questions, was polite and really was attentive to what we needed in a car. Very knowledgeable Purchased a BMW X3!!!

well priced vehicle, smooth transaction, dealer helped me get lower interest rate loan from BOA compared to what I got from BOA (Bank of America).

We would like to recommend Alex Yakovlev as your salesperson at BMW Fairfax. He offered the best service when we came to in look at cars. He was knowledgeable, polite, personable, tried to understand what we needed in a car. He answered all questions and did his best to make sure we were happy!. I recommend him to all who go to BMW Fairfax.

Good quarantine and quick turnaround. Loaner was available and clean ready to go within few minutes. Great job !!

My Service Advisor was Mark Stout who, under adverse conditions, (coronavirus precautions), provided excellent personalized service. I had VA safety and exhaust emissions tests performed. By phone he informed me of items that required immediate attention and, due to costs, could be performed at a near term later date. Would inform me when the passenger side air bag would be available for installation. Appropriate discounts were applied. Affable character.

They are fast, friendly and professional.

Karim and Feros were wonderful to work with. Both were helpful and accommodating to all needs and were able to exceed all my needs and expectations.

New car purchase from this BMW dealership. Our BMW advisor was Excellent.

My 91,000+ miles 2014 X-3 was in for routine service at a non-routine time thanks to Covid-19. Reception done professionally with all distance recommendations followed. Car was ready early, washed and thoroughly disinfected inside. Well done! And one of the many reasons I’ve been a dedicated customer since 2015.

In addition to their usual prompt, responsive and high quality service, BMW of Fairfax was highly sensitive to Covid-19 issues, cleaning every car before they started Work and then again afterwards.

Best service department I?ve dealt with in 40 plus years

Great job by the team in the face of the Covid-19 pandemic. Social distancing was easy. Everyone was friendly and helpful.

Fast and professional service!

Everything tops. No complaints. From the moment I walked in, to allowing me to sleep on it for an evening, there was zero pressure.

I’ve never had a bad experience with BMW of Fairfax. My service advisor Elena Tenase is always helpful and she always make sure that she updates me on the status of my car. I highly recommend BMW of Fairfax for their reliability and customer service.

I had a reasonable experience with dropping my 330i off for a recall repair today. However, they didn't send me a notice that they'd changed their service hours to 8 AM....so showed for my 7 AM appointment and ended up waiting for them to open. They also didn't offer me a ride home or an Uber...I was happy with the repair and wash, but overall a C+.

Good people, good service.

Great dealership and fantastic service department. Best in class, never a bad experience in over 16 years

I had a professional, smooth, fast, no pressure and honest experience with Mr John Hayes and Alex, in purchasing my 2020 Z4! Of course, I would not tell anybody, how great they are, because I want to have them ONLY for me! ;-) -Soheil

Excellent service repairs done fast staff very friendly and helpful.

Quick and easy service. Mr. Mark Stout was a true professional. No gimmicks or ploys. Definitely recommend this dealership.

Terrific service with first-class Service Advisors. Shea and Tom Grant take excellent care of their customers.

This was the easiest and most pleasant vehicle purchase I have ever made. From the initial welcome, to the test drive, the selection process and actual purchase, I was impressed by the no pressure, high level of help and honest advice. Asad Khan was my salesman, recommended by a previous client of his and he is excellent. His advice on many issues was invaluable. Again, no pressure at all is what convinced me to purchase at BMW Fairfax. A thank you also to Alex Yakovlev who assisted Asad.

Great support team that get you in and out without wasting time. Mechanic went the extra mile and explained what was happening to my older car that gave me peace of mind.

Quick and excellent service! Drive up with no appointment which was/is appreciated!

Great service; great vehicle. Thanks BMW of Fairfax!

James Sabo was an excellent salesperson to work with. He was attentive without being aggressive, and followed through on the items I brought to his attention.

First time BMW owner (pre-owned and not even purchased from there) and the service was amazing! From time I pulled into the service bay for my appointment the advisors were there, made sure they acknowledged you even if they were already with a customer. My service advisor Lazslo was awesome! He explained everything without me even having to ask a question! When I spoke with him later he took the time to go over everything that they found and even sent me pics to accompany my estimate for the additional repairs I needed. I like how the environment was calm and stress free. Getting my loaner was quick and easy! I was in and out in 15minutes 😊 I also had time to stop and check out some of the cool BMW merchandise and apparel. I've owned a Range Rover as well as Mercedes and I wanna say that with service like this BMW and BMW has a client for life!!!

Service was great and service always cheerful and courteous. I will bring my X3 service to Khalid in 2 months time

Great experience and great service. Sales person Alex was excellent and friendly.

The folks at BMW Fairfax Repair make the whole process so easy and they explain everything thoroughly. The prices are comparable to other repair shops yet you are receiving ?real? BMW trained mechanics and staff. Excellent place and I would highly recommend!

Expert care. Convenient appointments. Polite technicians.

Very good customer services and they care about any issue in your car.

Awesome job!!! These guys know what they are doing. Bring your BMW to Fairfx!!!!

Quick and easy service for a recall and fluid changes last Friday. Thomas is great - everybody appreciates being kept informed of cars' status and what they're finding. I, too, am a refugee from BMW Alexandria. Fairfax folks are working hard to be the best and it shows. 4.5 out of 5 is about right.

Alex and Mr. Farris were outstanding! They are very honest and helpful! Would reccomend to anyone!

They were very knowledgeable and professional. It was a very positive experience.

Awesome customer service and friendly staff. No hassle or gimmicks. Truly professional service.. Ask for Mike Navidi. You would be glad you chose Faifax BMW.

ust drove out with a custom car. My dealer was Alex Yakovlev and he worked with me from the beginning helping me decide which car was best. Never felt pressured, always felt like I was in good hands. I'm very satisfied with the overall purchasing experience here.

Erick Bautista is the best CPO Sales Person ever!! If your looking for a hassle free, down to earth advisor I strongly recommend this young man.. I have been looking for this car for almost a year and finally it's exactly what I wanted and more!!

Quick and courteous. I stopped in without an appointment and Jessica promptly addressed the problem with my wheel. Good facilities and nice waiting room. Knowledgeable people working here.

The service department team is excellent! They are friendly, very knowledgeable and efficient.

Erick was awesome and very helpful, he was, attentive, explained everything and made sure closing was smooth and timely.

Thomas provided outstanding customer service when discussing a new vehicle and ordering.

Well done all around. Laszlo get me well informed on the status of my vehicle while I waited for service. Service completed in reasonable period of time. Car running well!

BMW of Fairfax has wonderful service in order to take care of our vehicles healthy and good. I am completely satisfied with the service as well.

This is my fifth car from BMW of Fairfax. Thomas is wonderful. Customer service is top shelf!

I had a great experience here! Mark was so nice and helpful and my car?s service was completed very quickly. I will definitely be bring my car back to this location for future maintenance. Thanks!

Absolutely the best experience you will EVER HAVE !

After I finally found the service department, being not from the area, I was very pleased. I brought my X5M in for its periodic quart of oil and was taken care of very quickly without any hassles. Thank you!

one fine saturday we walked in to Fairfax BMW with no intention of buying a car and we bought it !! Alex Iakovlev, your exceptional customer manners and service, products knowledge and Maryam, your quality management added to our confident of signing the deal right away. thank you all.

Great bunch of people that we dealt with. I normally buy my BMWs at other dealerships but I found this particular X7 in their executive demo list and went to see it. They offered a great deal and gave a good one on my trade in. They have a good selection of vehicles with all sorts of colors and options/features that I couldn't find elsewhere....not the typical black or white vehicles with very base options. In the future, I will purchase my BMWs from them.

Awesome experience. Abed is by far the best Sales Professional I have ever had the fortune of dealing with. Of course we purchased an automobile from him.

I'm am first off.. LOVING THIS CAR! It is fun, fast, economical and a blast! The "team" at BMW of Fairfax did a super job in giving me an excellent price. Subsequently, I've stopped by and they've been so helpful helping me to learn how to operate various accessories the car has. The salesman - the support staff - and everyone I've come into contact with ther have all been very helpful and positive. I'd recommend BMW of Fairfax to anyone considering buying a BMW!

Friendly, professional service. Nicole Oriol is an outstanding service manager. She noticed a caution light when she drove it, brought it back to the mechanic and got it fixed.

Mark Stout epitomizes customer service. I have been to other BMW dealerships for service and by far this one stands apart as the best for customer service. Each person involved in the process were professional and courteous.

I had a great experience dealing with Emily. She was awesome, communicated everything to me and she was very professional.

Love my new car. Great place to buy your next new or pre-owned car.

The process for needed repairs was seamless. I made an appointment was attended to right away by my service rep Tom. In addition to the service I originally came in for (brake fluid flush), Tom also informed me of some other needed service to keep my X5 at it?s optimum level. The repairs were done as promised and sooner than expected.

Alex was a fantastic salesman and made the buying process stress free. I highly recommend buying from BMW of Fairfax. James in the financing department was outstanding as well. Thank you

Lazio Bablos took care of us and he was nice, professional and very efficient. We were very pleased with him. Thank you!@

Outstanding service from start to finish. I have been using BMW of Fairfax for 10 years...their customer service is the benchmark for all dealers!!

Abed in the Sales Department is very helpful and not pushy at all. Service Department is very efficient. The wait is a little long even with an appointment but the quality of customer service is much much better than BMW Alexandria.

Fantastic service from Abed! He’s so nice and patient for the whole time! Highly recommend! Thank you!

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Great service . I had my BMW x3 for service and service advisor took care my car very professionally

Buying a certified preowned BMW here helped eliminate all the pressures of buying a car. Price was as it appeared on the website, staff was friendly, knowledgeable and calm. We’d initially decided to buy a new car elsewhere and it was chaotic, stressful and really unpleasant. Here, Alex was really easy to work with, helpful from start to finish (including programming my navigation home!) and it was less than two hours in and out. Highly recommend!

Fast service and knowledgeable staff. the whole process was quick and easy.

Fantastic service from Allen and Robby. Great team who are dedicated to accomplishing the task at hand with a thorough and meaningful review of what's required. My car was ready when promised and I was treated with respect by these two professionals. Highly recommend.

Fantastic car buying experience! Driton is the guy to see!

Would like to recognize Frankie Johnson for her superior service

BWM Dealer was great. They fix my car due to tape was left on the sensors in the back. They took the bumper off, clean and cleared the tape and painted the whole bumper. Well please with their services.’ Love the salesman name Ian, from BMW Body Shop on Lee Highway, Fairfax. I loved his personality and the time he took to explain as me being a Permanent Disable Veteran. Walked away satisfied. Really was very happy with person named ‘Ian’. Great guy willing to please his customers.

Good service, objective opinions, nice facility, and friendly personnel.

Is where my toy gets fixed and gets ready to enjoy the road again and again.....

I found myself recently in a time crunch with my older BMW requiring expensive repair and a new one being the best option to meet my needs going forward. I want to compliment Mike Walker, the dealership manager, for maintaining and bringing together the awesome resources to make this happen on time (Mike even stepped in when time was running out and came personally the last evening to work the final numbers with my wife and I ). Starting with Charles Barber and his superior service team of Allen Capaldi and Rob, Maryam and her sales team of Petr Mastry , Ebrahim Farhanieh, and Darren (BMW genius), all were instrumental in ensuring me, my wife and granddaughters that I had the right car for each of their needs. It was a real team effort and my family really appreciated how everyone worked hard to get it done!!

I had a Great experience with the whole team at BMW Fairfax. Ebi, our finance manager, was particularly awesome and super helpful. Highly recommended.

Friendly, quick & great work, as always.

Danika Edwards was fantastic the dealership fixed our tires quickly and the were very kind.

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Alex and BMW of Fairfax gave us a family experience. We went to a couple of dealerships but Alex stood out as transparent, informative, and laid back. He and the finance manager were specific about what WE DIDN'T NEED- making it clear their motivation was to optimize customer experience over bottom line. Every dealership wants to make money- but they want to do it by selling you your NEXT car, too. Alex and the staff also helped (and continue to help) us with the car. My wife had an accidental scratch on the car driving it off the lot- they gave us a great rate and service to get it fixed ASAP. It's like old school customer service for new school cars. Plan to get our next BMW from them too!

Love the certified preowned X3 we just purchased. The dealership had a large selection to choose from. The sales team was easy to work with - no gimmicks or high pressure sales tactics.

Alex is the friendliest, most patient, honest sales associate you will meet. He personifies the integrity, knowledge and transparency that BMW of Fairfax sees as its core values. I leased a new BMW under stressful circumstances following a motor vehicle crash in which I was the victim. But I didn’t feel victimized during the often stressful car buying process. I felt listened to and respect. And I got a good deal that made financial sense for me. I would happily work with Alex again.

Alex Yakovlev was the best, he cares and knowledgeable. The best BMW Sale person in the DC areas. Fairfax BMW gives the best prices and services of any BMW dealers in the area, hand down the best!!!! Also ask John Hayes, the sale manager...... Amazing Team there.......

Mr. Shea Lueder provided excellent, top-notched service! He is the reason I come to get my car serviced at this location. Thank you.

Great service! My car was treated with care, and the employees are polite and friendly.

Excellent service👏👏👏congratulations! BMW of Fairfax the best.

Driton, the sales representative, and Mike Walker, the general manager were super helpful and made leasing my car so easy. Highly recommend the Fairfax BMW over others in DMV area!

Mike Walker, the General Manager was so awesome in helping me lease my 3 series. I?ll definitely refer this dealer to my friends.

Es una agencia que llena todas las expectativas excelente servicio Ulla mejores carros 🥇

Jerrell and his team at BMW Fairfax always strive to go over and beyond to ensure my vehicle is taken care of. From setting up an appointment to making sure my parts are on-time, they are always on top of things. I reside in Maryland and will always continue to bring my vehicle to Fairfax because of the quality of service I receive. Thank you.

Informed sales force, very good service with good reps like lucas

The job was done to my satisfaction. Shea Lueder the service agent was very courteous.

Quality work at Premium prices.

They are courteous and clear about service recommendations. All the pricing is upfront.

Very satisfied with the service provided. I would recommend during this dealership for Purchasing and serving my BMW in the future

This was my first time taking my car to this location. I purchased my X5 pre-owned six months ago from another dealership. When I arrived I was fortunate enough to have Emily as my service rep. She was amazing. The issue that my car was having was caused by the previous dealership and Emily helped me so much by providing them with all the information they needed in order to pay my invoice. She worked with them over a 2 day period. I’m so thankful for her help. Everyone else that I encountered was friendly and helpful. They are not extremely fast but they are good. Plus the comfy lounge area makes waiting so much easier.

great service and customer care. Driton Sadiku has provided excellent services to us