BMW of Fairfax

"He was extremely professional and honest"

My sales consultant Mr. Petr Mastny was extremely knowledgable and helpful. He went out of his way to find me a car. He was extremely professional and honest. He explained everything well. He is one of the best consultants that I have ever met. We highly recommend him to anybody who wants to buy an BMW. He is a huge asset to the BMW of Fairfax.

Alireza Maghsoudi ,

" Petr had a very professional attitude during and after the my purchase experience "

Petr had a very professional attitude during and after the my purchase experience. Petr was very knowledgeable about the car BMW 328i Coupe and had great answers to all my specific questions. On top of that, Petr went above and beyond and arranged for the return of my rental car on the day of my purchase.

Jagoba Garayo,

"Overall great service and great price!"

 

,

"I am very pleased with the car and was very pleased with the process"

I am very pleased with the car and was very pleased with the process that allowed me to get through the closing quickly and easily.

Joseph H,

" You are to be commended for the outstanding buying experience "

You are to be commended for the outstanding buying experience we had--from Internet introductions to final delivery!

George  M – BMW 3 Series

George, Springfield

"If it would be up to me, I would award you with a permanent salary increase."

Dear James Duerbeck,
I just want to thank you for the personal attention you gave Vera and
myself yesterday and commend you on a most enjoyable car buying
experience. If it would be up to me, I would award you with a
permanent salary increase.
Best regards,
Heino Pistel

Heino Pistel,

"I chose to travel nearly 250 miles from our home to work with him instead of making our purchase from one of the several local BMW dealerships"

We experienced the best car purchasing experience we have ever had at BMW of Fairfax.  The salesman (Kyle Groom) could not have been more friendly, courteous, and easy to work with, to the point that we chose to travel nearly 250 miles from our home to work with him instead of making our purchase from one of the several local BMW dealerships.  The finance officer (John Gwinup) was equally friendly.  The entire experience was a pleasure from start to finish, to the point that we intend to purchase our next vehicle from BMW of Fairfax.

Robert F,

"I will recommend him to others when possible. "

Kyle Groom is a pleasure to work with. I will recommend him to others when possible.

Rebecca V.,Fairfax

" I can't wait to buy my next car. "

Working with BMW of Fairfax and Kyle Groom was an outstanding experience, and I can't wait to buy my next car.

Erica L,

	Kyle Groom as usual delivered exceptional service. Your finance team is just as great as ever!

Gloria,

" James and Kyle did a great job."

Very pleasant experience.  James and Kyle did a great job.

Harvey B.,

"You have a top-notched operation there"

James,

Thank you and please thank your boss for me. You have a top-notched operation there and I was very pleased with both my level of service and the car that is currently parked in my garage!

R/S
Ed Lodge

Ed Lodge,

I have to say that your customer service and that of other BMW personnel appears to be "gold standard".

James,
 
All is well and I'm loving my ultimate driving machine!  Thanks for asking!  And, I have to say that your customer service and that of other BMW personnel appears to be "gold standard".  I appreciate that!  Shortly after I purchased my car, I had called BMW customer service about an option on my car.  I forget which one specifically.  At any rate, the girl who called me back was not only proactive about getting ahold of me, she was extremely pleasant to talk to.  We must have talked for about a half hour or more.  I wish I could remember her name, because if I do have any other questions in the future, I would like to deal with her.  She seemed genuine and had excellent customer service skills.  Not that you need to, but you guys know how to make consumers feel good about having bought a BMW.
 
Regards,
Elaine

Elaina,Fairfax, VA

"I appreciate all your help and expertise"

Hi James,

Thanks for your email. I'm enjoying my X5! I'd like to thank you too for
your great customer service. I appreciate all your help and expertise. You
truly are an asset to the BMW of Fairfax team. I wish you continued success
in selling the Ultimate Driving Machine. I have and will continue to
recommend you to my family and friends.

Happy selling,
Anna

Anna,Winchester VA

Switched to BMW Fairfax for this lease, after being a "customer" of BMW Sterling.....

Switched to BMW Fairfax for this lease, after being a "customer" of BMW Sterling.....by far Fairfax has a more knowledgeable team and showed me they wanted my buisness. Glad I made the switch.

Karen,Sterling, VA

" I LOVE MY CAR! "

James,

As you know, the anniversary of my car purchase is this Friday. I LOVE MY CAR!!!! Thank you so much for your help in getting it.

Carl,

" You made a very difficult decision an easy one "

Thank you, James for your competent and professional service.  You made a very difficult decision and easy one.  One that I feel confident was the right decision.  It certainly made for a very pleasant commute this morning.  What pure pleasure it is to drive such an engineering marvel.  Again, thank you for all your help. OBTW, I will be sending a friend of mine to you who is also interested in purchasing a BMW.

Mark,

" Only regret - I should have done this sooner! "

James

I appreciate all the help - the car is fantastic. I've been really happy with the purchase, and enjoy it more every time I drive it. Only regret -  I should have done this sooner!

Thanks,

Dan

Dan,

" I tell everyone that your dealership is top flight "

“James, I love my M5!  I tell everyone that your dealership is top flight and I will refer you to anyone I know is in the market.  You did me very well. I am glad that I bought my car”

Charlie M,

"Its all about the drive"

James,

I love my 750!  I bought it simply for the prestige of owning that car.  That worked, because it does turn heads and I get lots of brow-rising comments.  But so what; anymore, I have realized that 's it all about the drive.   I love driving that car.

Robert M,

"Thanks very much for your excellent service"

James,

Thanks very much for your  excellent service.  Since we bought two wagons within the span of 6 months this past year, I HOPE we won't need to see you for at least another year--no offense.

Nancy raves about your service, so I thank you and your team for keeping her happy and her BMW running well.

Happy Holidays,

Steven S,

"I will be more than happy to refer my family and friends to see James Duerbeck at BMW of Fairfax.

 "

Mr. Ogust,

It was nice meeting you during my recent visit to your dealership. I have purchased a 2009 X5 from James Duerbeck. My experience dealing with James was exceptional. This is one of the best experiences I have had in a long time purchasing a new vehicle. He is a true professional and very knowledgeable about the product he is selling. He never made me feel uncomfortable, never forced, and very pleasant to work with. What I like best about him is when he said "there is always someone offering better price but I will do everything I can to win your business". That kind of attitude is a rarity in a sales person. I am also very impressed with how highly he regards the brand "BMW". In any sales business, success depends on how the sales person presents the product in a professional, knowledgeable and truthful manner and I see all those qualities and more in James Duerbeck. I will be more than happy to refer my family and friends to see James Duerbeck at BMW of Fairfax. BTW, I am frequent visitor of bimmerfest, x5world and other BMW online forums where I will be sharing my purchasing experience. I am counting on similar experience with the service dept of BMW of Fairfax. Please feel free to give me a call if you need more information.

Thanks.
Ash K

Ask K,

" I will absolutely refer anyone I know that is interested "

Hi James

The car is running very well – I appreciate your excellent work helping me pick it out. I will absolutely refer anyone I know that is interested!

,

" I appreciate your excellent work helping me pick it out "

Hi James

Thank you for selling me on the “Ultimate Driving Machine”!  The car is running very well – I appreciate your excellent work helping me pick it out. I will absolutely refer anyone I know that is interested in BMW to you.

Thanks again!  

,

"Salesman, James Duerbeck, was exceptional"

Salesman, James Duerbeck, was exceptional. Product knowledge and enthusiasm for the brand was the best I have witnessed.

John Parker, Arlington

" My favorite experience was working with BMW Fairfax's Sales Manager, Paul Blakeman. "

James & Paul

James Duerbeck, my sales rep, was extremely professional and knowledgeable about BMW. He was able to explain all the options and car capability in great detail. My favorite experience was working with BMW Fairfax's Sales Manager, Paul Blakeman. Paul was very friendly and willing to work hard to earn my business. Paul's commitment to customer satisfaction, flexibility and professionalism earned my business.

Alexa C., Chantilly

"Paul Blakeman has provided me the ULTIMATE customer service. I look forward to being part of the ‘family’"

Mr. Ogust,
 
Good Day!
 
I believe that at this point, you have earned my business through the purchase of a new BMW X5.  There are a few questions I have asked and after I get my answers, I am ready to sign and send over the contract today.
 
I would like to attribute this success to your Sales Manager, Mr. Blakeman;  he worked diligently with me, came up with options and suggestions that took into consideration my concerns as a customer.  At the end of the day, he was able to convince me that buying a BMW with your dealership was a good decision for me.  Mr. Blakeman is a very knowledgeable, patient, customer oriented person.  He made sure that he responded to customer concerns in a friendly and professional manner and provided detailed explanations to every question I asked.  He is truly an asset to your dealership.  I am delighted to work with him.
 
I could not close this deal without letting you know of my experience with BMW Fairfax and Mr. Blakeman.  He has provided me the ULTIMATE customer service.  I look forward to being part of the ‘family’
 
Have a great day!!

Cheryl A, Fort Belvoir

"I will recommend this dealership to my family and friends."

BMW Fairfax certified pre-owned car manger, finance managers, and Petr were great. I will recommend this dealership to my family and friends.

Trakeda – BMW 5 Series

Trakeda P,Virginia

"Awesome Touch!"

Petr, I truly appreciate the calendar iI received in the mail today. The picture made it such an awesome touch! You are truly a professional and leader among leaders. I hope BMW of Fairfax recognizes this and promote you soon.  I will definitely look for you when I purchase my next BMW.

Tony  – BMW 5 Series

Tony,Fairfax

"All in all, a great experience"

All in all, a great experience. Petr was extremely accommodating and responsive. Also the Sales Manager and Finance Manager were terrific.

Barbara – BMW 1 Series

Barbara W.,Virginia

"finance managers, and Petr were great"

BMW Fairfax certified pre-owned car manger, finance managers, and Petr were great. I will recommend this dealership to my family and friends.

Trekeda L,

" I was extremely satisfied with Petr as my sales representative. Out of the four dealerships I had visited to find my BMW, Petr was the most knowledgeable "

I was extremely satisfied with Petr as my sales representative. Out of the four dealerships I had visited to find my BMW, Petr was the most knowledgeable about BMWs and was very thorough when explaining exactly what I would be getting in my new BMW and the services available to me when buying from BMW of Fairfax. I actually was only looking around when I visited the dealership and wasn't really thinking about buying for another month; however I decided to go ahead and buy then due to my satisfaction with Petr finding me the exact car I was looking for that included all the options that I wanted. He made me feel very comfortable buying at BMW of Fairfax because I felt the most "taken care of" there versus the other dealerships I had previously visited.

Ranbir,Fairfax VA

"You are to be commended for the outstanding buying experience we had"

Petr
You are to be commended for the outstanding buying experience we had--from Internet introductions to final delivery!

George M, Burke

" Petr was a tough sales person in that he would always come to me with good deals to make the sale "

I thought the sales people were very good and really helped to make the purchase easy. Petr was a tough sales person in that he would always come to me with good deals to make the sale, but he was not demanding and left the decisions to me.

Jason L, Maryland

" Excellent experience .....Sales person was all you could ask for! "

Excellent experience .....Sales person, Asad was all you could ask for!

Keith Omar Snelgrove ,Fairfax

"Thank you for an awesome car buying experience"

I fear I may never be satisfied driving another vehicle.  The car is awesome.  Asad and the sales staff were polite, respectful, honest and very attentive.  The general manager was very helpful.  I have already recommended BMW of Fairfax to my family members, friends, and coworkers.  Thank you for an awesome car buying experience.

Bruce R,

" I particularly liked his low-pressure approach "

Asad Khan was an excellent sales representative. Polite and professional, he displayed exceptional knowledge about the entire BMW line-up. I particularly liked his low-pressure approach to all our questions and his follow-up after our visit I was most impressed with the time he spent with me during the vehicle delivery. And, I was equally impressed with his knowledge of all the electronic components.I will not hesitate to recommend Fairfax BMW to my friends -- and will recommend that they contact Asad prior to arriving at your facility to arrange any appointment with him.

Ken P, Vienna

" Rob Hess did an outstanding job "

Rob Hess did an outstanding job pre/during/and after the delivery of my 08 z4.

Many thanks.

, Stafford

"Dennis Tabligan...was the ultimate choice in puchasing this car"

My million thanks to Dennis Tabligan for making this great transaction come smoothly. Surely it was the ultimate choice in purchasing this car, more power to BMW of Fairfax.

, Alexandria

"My new car was perfect. "

I want to thank Marty Krohl, my sales adviser, who was very attentive, helpful, knowledgeable, and made me feel very satisfied with my purchase. He made sure everything was in order before we even started, and it made the entire sales process very easy and convenient. My new car was perfect. This is the second vehicle I have purchased from Marty, and I am very happy dealing with Marty at BMW of Fairfax. I know I can count on him to take care of my needs.I also want to thank Keith Amador, my financial advisor, who was also very attentive and knowledgeable.

Sikander D., Centerville

"Jude, our sales adviser, was very helpful and great to work with."

Jude, our sales adviser, was very helpful and great to work with.

James C,

"I could not be happier"

I was referred to Fairfax BMW by my brother and he always spoke highly of Jude, the sales person. Jude and Keith in finance treated me with great customer. I could not be happier.

Min C, Alexandria

"Your team was awesome from Keith in Finance to Ali in Sales"

Your team was awesome from Keith in Finance to Ali in Sales. Everyone was polite and very attentive. I am very happy with my purchase and I thank Ali for all his help.

Note: This is the second time that I am purchasing a BMW from Mr. Ali.

Amina S,Virginia

"My salesman (Ali) was the best I have found in the Northern VA area"

My salesman (Ali) was the best I have found in the Northern VA area. He was very nice and paid full attention to my needs. After I called and asked him to review the features of the X5 he did so without hesitation. I was treated well by all employees.

,Washington

" Abed, our salesperson, was very professional and a pleasure to work with "

Abed, our salesperson, was very professional and a pleasure to work with. John Gwinup, the finance manager, was also great.

Sarah C, Virginia

"Brian sold a car to my sister and came highly recommended which is why we came to BoF"

Brian sold a car to my sister and came highly recommended which is why we came to BoF.   We weren't even sure we were going to purchase a car but we walked out with an X5 that day.

,

"Enrico did a fine job and made the purchase an enjoyable experience"

Enrico did a fine job and made the purchase an enjoyable experience.  He knows BMWs and knows his business and he has a great salesman's touch.  I will be more than happy to buy my next car from him.

George F,

"I recently purchased a pair of wiper blades from the BMW Service Center and received outstanding service by Richard Redfearn."

Dear BMW of Fairfax I recently purchased a pair of wiper blades from the BMW Service Center and received outstanding service by Richard Redfearn. In addition to filling my order Richard took the time to replace the old wiper blades and install the new ones on my 2005 BMW 3-Series. He was very courteous and also detail-oriented. After replacing the last wiper blade Richard inspected the installation and found that one of the wiper blades did not lie flat on the windshield--although it was correctly mounted. Richard fixed the problem by gently bending the blade so that the entire length of the rubber touched the windshield. In addition Richard answered my questions about keeping my car clean and also shared his expertise on how to remove a cement-like mixture which had dripped from a crack on the ceiling of the parking garage onto my windshield. I really appreciated Richard's assistance and would like to request that BMW of Fairfax recognize his hard work and superb customer service.

Thank you

David S,

"...recommending family members and associates to transfer their service requirements to BMW of Fairfax"

Ron Zegada,, Assistant Service Manager; Richard Redfern, Retail Parts & Accessories Specialist; Emily Sanjines and Linda Andersen, each has made my experience with having my 530xi service pleasurable - resulting in my recommending family members and associates to transfer their service requirements to BMW of Fairfax.  Thanks also to the unnamed personnel who perform the maintenance; how does one learn their names?
 
From the first day about two years ago ( the purchase of my car when Ed Christiansen handled the sale)  it has been a pleasure dealing with BMW of Fairfax. My complements to you on the professional standards you have achieved.

Donald S,

"Ariel Sandy, went the extra mile to make sure we were happy"

Our sales person, Ariel Sandy, went the extra mile to make sure we were happy.  I've had to bring the car back a couple of times for options to be added on and each time I was treated well and courteously.  When I first spoke to him on the phone inquiring about the car, he said, "he would make it worth my time to come out, test drive it, and talk it over."  He certainly lived up to his promise.  Would recommend him and BMW of Fairfax without hesitation.

Anthony L,

" The attention and service from the Sales and Service departments have been excellent "

Ariel Sandy has been helpful in providing me with assistance after the sale and trade-in was completed.  There are still a couple of issues that need to be completed but Ariel is working with me to make sure they are wrapped up.  The attention and service from the Sales and Service departments have been excellent.

David S,

"It was an excellent buying experience. "

The staff at BMW of Fairfax were courteous and highly professional. It was an excellent buying experience.

Mark,VA

"will recommend this dealership to others who are looking to buy a BMW. "

The sales team at BMW of Fairfax did an excellent job of working with us to meet our budget. We are very satisfied with our experience and will recommend this dealership to others who are looking to buy a BMW.

Michael,VA

"Ariel was great! He was knowledgable and convenient to contact with questions. He was accessable without being pushy when I requested time to think it over"

Ariel was great! He was knowledgable and convenient to contact with questions. He was accessable without being pushy when I requested time to think it over. He answered all my questions. The only thing I regret is not buying the 5 series. The 3 series is much smaller that my previous car and I really, really miss the room. As soon as it's the right time for a trade in, I will immediately move up to the 5 series.

Loria,VA

" we're already planning for our next BMW when the lease is up. "

We had a great experience at BMW of Fairfax. We are leasing the car and, just over a week after signing the papers, we're already planning for our next BMW when the lease is up.

Heather,VA

"Mastny, my sales advisor was"

	This was the best car buying experience I have ever had. Everyone I dealt with at BMW of Fairfax was very friendly, courteous, knowledgable and professional. Petr Mastny, my sales advisor was the most knowledgable and helpful person I have ever done business with. He is a most valuable member of their sales team and should continue to be extremely successful in anything he does.

Dr. Rich,VA

" Our sales person was terrific - very enthusiastic, knows the product really well, and a genuine pleasure to talk to. In fact the best salesman we have ever experienced. "

Our sales person was terrific - very enthusiastic, knows the product really well, and a genuine pleasure to talk to. In fact the best salesman we have ever experienced. We visited your show room just to take a look at the X5 - we were buying the car for my wife who needed to be convinced about the X5 because she didn't particularly care for the look of it. She'd already test driven the Mercedes SUV models, loved the look of them and couldn't believe how disappointing the drive was. He did a great job explaining all the features of the X5 and then provided a great test drive experience. She made up her mind in minutes - amazing. We love the car. Thank you Jude!

Alan,Fairfax, VA

"I would just like to mention that Kyle Groom was extremely helpful today during my purchase. He was very professional -- he didn't pressure me into"

Hi Mr. Ogust.  I would just like to mention that Kyle Groom was extremely helpful today during my purchase.  He was very professional -- he didn't pressure me into anything or try to give me the "hard sell", and yet he was also very enthusiastic and clearly appreciated the amazing brand.  It was a very pleasant process, and I can't wait to pick up my new M3 in South Carolina!

Also, I would like to give a shout-out to Donald Marsh in the Service department.  He's been my contact on the couple of occasions that I brought in my 335i for service, and he was always very kind, knowledgeable, and efficient.

Thanks again.

Regards,

Stewart M. Nielson

Stewart M. Nielson,VA

"My Client Advisor ?Petr Mastny was very knowledgeable about the vehicle."

This is my 3rd BMW 7 series and I have never experience anything like I did at BMW of Fairfax. My Client Advisor ?Petr Mastny was very knowledgeable about the vehicle. Explain all the available options and even allowed me to drive the car longer than any test drive I?ve taken, all to ensure that I was comfortable with the car had all my questions answered.
The finance person I dealt with was very professional and jovial. Making me feel relaxes and explaining into details about my options and what each one of them entails.
BMW of FAIRFAX really exceeded the expectations I?ve come to expect from BMW dealerships and i know BMW of NA LLC is proud to have such professionals selling their products.
Keep up the good work and thanks for the spectacular service.

Robert,

"I was extremely satisfied with my service and would absolutely recommend BMW of Fairfax to my friends and family"

	I really appreciated all the information regarding the engineering of the vehicle that was provided to me during my visit. I was extremely satisfied with my service and would absolutely recommend BMW of Fairfax to my friends and family. Thank you very much for the outstanding service!

John,

"I highly recommend that anyone go to BMW of Fairfax"

John Gwinup and Michael Choung went out of their way to be helpful and courteous to me.

I highly recommend that anyone go to BMW of Fairfax.

I look forward to  a successful relationship with BMW for many years to come.

Darlene Diane Erickson,

"nice touch"

Michael Choung knew I was driving striaght to Tennesee, which has central time. The clock in the car was set to central time; nice touch.

Olivier Gibbons,

" I appreciated the fact that he contacted me after my purchase to ensure I was satisfied."

My salesperson, Petr Mastny, was very knowledgable and courteous.  I enjoyed working with him during the entire sales process.  I appreciated the fact that he contacted me after my purchase to ensure I was satisfied.

Mark William Baker,

" He was extremely professional and honest. He explained everything well."

My sales consultant Mr. Petr Mastny was extremely knowledgable and helpful. He went out of his way to find me a car.  He was extremely professional and honest.  He explained everything well.  He is one of the best consultants that I have ever met.  We highly recommend him to anybody who wants to buy an BMW.  He is a huge asset to the BMW of Fairfax.

Alireza Maghsoudi,