BMW of Fairfax Alternate Transportation Policy
We understand that being without your vehicle can be an inconvenience. We offer several options to assist you. For minor maintenance issues, such as an oil change, we ask that our clients wait in our comfortable, Wi-Fi equipped, customer lounge. We also offer free shuttle service to clients within 5 miles of our dealership. Our shuttle operates Monday-Saturday during business hours, providing round-trip service. Loaner vehicles are offered to those whose car service schedule and needs do not fall into the above categories and require an individual vehicle.
Loaner cars are offered under the following policy.
A courtesy loaner vehicle is only offered for repair services that are expected to take more than 3 hours.
Due to insurance regulations, the drivers of loaner vehicles must be 21 years of age.
The driver must present a valid driver's license, credit or debit card, and proof of insurance before operating the vehicle.
Only the person(s) named on the Loaner Car Agreement are permitted to operate the Loaner Car.
Drivers named on the Loaner Car Agreement are responsible for all charges incurred against the vehicle during use, including tolls, tickets, fees, penalties, damages, and any costs incurred by BMW of Fairfax. An administrative fee of $50.00 will be charged for processing these charges.
We respectfully request that you return the loaner the same day that you have been notified that your car is ready for pick up. Or the following morning in the event that you were notified late in the day.
Please return your loaner with the same amount of fuel as when you received it.
A maximum of 100 miles per day.
No smoking in any loaner vehicle.
Pets are not permitted due to the expense of detailing and the possible allergies of other clients.
We appreciate your adherence to these simple guidelines in an effort to help us keep our BMW loaner fleet up to standard.
No text message is more important than your safety. Please, don't text and drive.